Starting in 1982, with a mission to offer financing to the unique needs of the direct sales industry, PCI is one of the nation’s leading consumer lenders – we are committed to taking care of our clients & customers, and strive to create sustainable opportunities for businesses, customers and employees.
| Friday | 8AM to 4PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 4PM |
| Tuesday | 8AM to 4PM |
| Wednesday | 8AM to 4PM |
| Thursday | 8AM to 4PM |
628 Roosevelt Rd, Saint Cloud, MN 56301
Always easy to deal with and get things done without hassle
Austin was very helpful and kind! Thanks for being thorough!
Every thing went smoothly.and fast.i got my question s answered in a reasonable time.
Had to talk to two people who had all the information I needed. Thank you for your caring
People very helpful and polite. Great customers service
Luis did a great job of explaining the current offer and why it was set that way .
Rep was extremely pleasant and helpful, made sure I was 100% informed on the loan
Bob was great help on the phone! Answered all of my questions thoroughly and quickly!
Customer service was very friendly and more importantly, easy to get to!
Just needed some information about my account, got exactly what I needed, and that was it. No extra sales pitches, etc.
The service rep that I spoke with was through, professional, respectful and the overall call was brief. She went straight to the point and took care of my problem with no hassle!! Great customer service!!
He was very helpful and very pleasant to speak with and he answered all my questions!
She response to my inquiries amazingly! 2 thumbs up!
Easy to talk to. Very professional, informative and friendly. They are also helpful and will find a way to make it work for you!
Melody is very professional, cheerful, welcoming and over the moon with her caring and helpfulness ….. Melody would be a great role model for people who do not know what “Fantastic customer service” is. Additionally, she educated me with …
First CMS agent I spoke with was very kind and tried to help as best as they could with the issue I was calling in about
Joy was so helpful and very professional with assisting me to getting my payments back on track.
She was so helpful, sweet and kind. Ty for your help.
I had issues with my bill, the representative that attended me, was very help full with my situation, and help me resolved it. thank you
Erlinda was very polite and helped me with everything I needed to do that day. She looks very knowledgeable and is very friendly even if I asked her 10 different questions and some of them repeatedly. I have had a very pleasant experience …
Fast helpful and efficient always good to speak to a real person. That alone is 5 stars
Excellent customer service. The representative was awesome very informative.
The customer service was great. The guy spoke clearly and was respectful
Called customer service and Patricia assisted me on the item I was requiring information on my account. She was very courteous and so helpful. Patricia was able to take care of my needs and I was happy how she helped me with all my questions. She helped me change certain items on my account. Very happy with PCI.
PCI representative was amazing! My payment was due in less than 24 hours and it is set up for auto-draft. My bank account had been compromised therefore I was hoping to be able to stop the payment from processing and using another form of …
VERY PROFESSIONAL AND VERY UNDERSTANDING THE LADY WAS POLITE AND DID A GOOD JOB ON TAKING CARE OF THE PROBLEM.
I was contacted recently about an account that I opened. The lady on the phone was very pleasant to talk to and answered my questions. She seemed very genuine in my satisfaction with the account set up. This is my first account with PCI and so far they have made a good impression on me.
Bob was so kind and helpful when I called frantic and upset. Very workable and provided a quick solution and future options
Hello,
He was very helpful & friendly, I felt he left a great impression for PCI.
My experience over the phone was excellent. The customer service agent was perfectly knowledgeable, kind, and considerate throughout the call. All of my questions were easily answered and more info that I didn’t anticipate needing was also provided. Overall it was a great experience!
I spoke to Myra she was awesome. Helped me out way more then what I expected. And I sincerely want to say thank u . And your Myra and to your supervisor. For the great help you gave me. …
I was attended by Fred whom serviced me very professionally.
Thank you and have a blessed day.
Representative Sarah was very cordial, polite and very helpful. I enjoyed the call and the experience.
She was courteous and informative, straight the point and answered my questions, thank you.
The while process was fast easy and stress free handled as though we’ve been long time friends
Customer service was great and I really appreciate their assistance
Happy with the terms Ryan was helpful explaing all aspects of the agreement thanks again
Customer service is awesome! Answered timely and were very helpful.
Today Miriam assisted me and I was very happy with her kindness and professionalism, thank you.
They fee you for absolutely everything even making payments early. Worst company ever, never sign any contracts with them involved they will find ways to keep you in the hole forever
Wonderfully handled. Rep was polite, cheerful and managed to address and resolve my issues.
I was greeted respectfully. The CSR was very pleasant and explained the reason for her call. She also asked if she could help me get my issue resolved. Great Work! Great Customer Service Representative! Thanks
The representative did a great job. Professional and helpful.
customer service rep really new his stuff. Helped me get logged on, create a loan payoff statement, and submit the load payoff transaction.
He is approachable and polite to all my concerns.Overall I am satisfied.
The customer secretive rep was very helpful… He listened to what I had to say and assisted me with great effort and determination to rectify my issue.
Whitney was very helpful in navigating me through the website. She is also an amazing and kind customer service representative
Excellent customer service. Very pleasant with results.
I had told the customer service person I could not talk at the time and she kept trying to talk to me
She was was very polite and helpful great customer service !!
Called the person was nice and told me when my last payment will be made. And the company done what they said for me.
Very helpful and courteous. Was able to help with my inquiry in a timely manner.
Customer Service was great! Answered what I needed to know and gave them my info also.
Great customer service! Juan was very helpful and was able to assist in what I needed.
bob was super nice and helpful! very friendly over the phone and was able to pay off my balance in a breeze
The gentleman that helped me was very easy to work with and very friendly. He gave me all the information I needed and how to use the online system.
Quick and simply courtesy call. The representative I talked to, Bob, was very polite as we double checked everything for my upcoming payment.
Joy and Marie helped me out this morning.. left with a good clear mind and a smile on my face.. give then more money 💰 🤑 …
I spoke with Marie today, because my PCI payment reminder showed up in my email again. I told her I had done a balance transfer to pay off my account on 7/1. She told me they hadn’t received it yet, and to contact my bank. She was very …
The guy I spoke to was super helpful and knew exactly what he was doing. Did not hesitate on any questions I asked. I also was not on hold for long when waiting for a rep.
The customer service representative was understanding making sure he helped me resolve my issue and patient with me because I was so frustrated in trying to make a payoff I really didn’t like the extra fees I incurred but he didn’t lose his professionalism he really tried to resolve my issue
Customer Service staff are pleasant and very helpful.
They are a great lender and are always kind and helpful when I call customer service.
Customer service representative was very helpful. Did a wonderful job helping me resolve my problem.
So easy to deal with, understanding and very helpful! Would recommend to anyone
Thank you for allowing us the credit and helping me close out my account. Very polite and following up with a letter.
The Rainbow is an amazing machine. My husband and I love it. Our concern is we did two appointments that didn’t qualify and we feel that we were misled. The process of getting your money back is nerve racking.
I’m very happy with our new rainbow. The presentation was informative and down to earth.
I’m also satisfied with the follow up call. I’m glad someone is making sure we are happy with our new product.
When I called I was treated with courtesy and respect they helped settle the problem I had was settled very quickly
Austin was very helpful and thorough in trying to help me resolve my issue.
The gentlemen that I spoke with over the phone, I believe is his name is Erin or Eric, he was very professional and reasonable. He work with me by listing solutions I could follow to help with my account. I feel as if he should stay with the company and receive a raise cause he did a great job.
As to their reply. Like I said. They’ll say ANYTHING
They will lie and deny in order to charge you money. Their contracts upon scrutiny fall apart. Signatures mismatching or copied and pasted. Furthermore, they …
I was very impressed with the young lady who I spoke with this morning regarding my account. She was very knowledgeable, respectful, & very kind to me, which I very much appreciate.
Rodrigo was very helpful and able to resolve my issue fast. Thanks again.
Customer service very helpful and understanding about my missed payment. Never had been before. VERY Helpful!!! And kind.
They was very helpful with making sure we had all the information we needed.
The customer representative for Preferred Credit Incorporation help me with my problem very quickly they were very professional courteous and very knowledgeable with my problem I thank them very much for their help
Chris was super helpful. Knew what he was doing. Knew how to help me. The whole thing went smoothly.
Very helpful with getting things done for me on my account. And did it in a timely fashion
Received very professional service,pleasant demeanor and extremely patient assistance.
Knowledgeable and friendly staff who are genuinely interested in your concerns. They truly care about the customer experience.
Nathan was great and very helpful in figuring out why a payment didn’t go through.
Customer service is awesome. I am very pleased with this company.
I had a question about the amount due, and Luis answered my question and went the extra mile in making sure my issue was resolved.
Great customer service! They get things done quickly.
My overall experience was great. The person I spoke with was very helpful and nice. We were able to solve the problem. Thanks
Maria was very patient with me and my situation. I also appreciated the message that Tracey left me regarding my situation. Kindness and respect for others goes along way nowadays.
Customer Service was great and assisted me with no hesitation or transfers. Thank You
Great customer service. Very accommodating and easy to work with.
Very nice and not very pushy when it comes to payments. Very respectful phone agents. And patient. Thank you.
they are easy to contact. and with my last call roxanna was very helpful and easy to talk to..
Service was very good and the representative was very helpful and pleasant.
I called to get an email of a statement payoff and they helped me out and were very patient and understanding.
I received a call from Sammy today. She was kind & professional. In addition Sammy was very thorough explaining what options were available for me. Sammy should be commended for her exemplary service!
The tech I spoke with was very informative and answered all my question. Very pleasant experience
They’ve always been great to work with. Super accommodating and easy to work with overall.
Bob was detailed and helpful and did not rush anything when I called him.
I had a very good experience with the representative. Austin was kind & was very helpful in what I thought would be a difficult situation.
Ryan, is Awesome Very Polite and Excellent Customer Service, I would have given 10-stars 😎 …
Customer Service Staff answer all my querries and settle all issues politely. It was an amazing experience
Very helpful and informative. Easy to speak to and explained things well.
Best experience in customer service and way to help.
Definitely I would recommend.
I called in today a little nervous that I had missed my first payment for my new bed. The lady that took my call was quick to reassure me that I had not and patiently explained what you be happening and when. Very good customer service.
My overall experience was simply wonderful. Tracy was the person who helped me. She was quite knowledgeable and eager to help me solve my problem. I needed some information expedited quickly, and she went above and beyond the call of …
Great customer service. This company knows how to listen to customers which is very important.
Terrible scam. They claim they dont recieve payments and lock your account so there is no access to look up your own account. Charge interest even when paid in full before the due date. No resolution.
Best sleep ever and there so helpful if you have questions
Austin took me through the whole process to get my account up and running. Extremely friendly and helpful! Thank you!
Preferred Credit Inc., has a remarkable group of staff, everyone is simply amazing in understanding a clients concerns, I want 2 thank the entire staff thanks for who u all are which is nothing short of amazing!
These guys are professional, courteous and very polite when it comes handling anything dealing with your account. Great job guys!
Very good service. Was able to help assist my needs with no problems!
Great customer service and very thorough with information. Representative was very courteous.
My customer service person was Sarah and she was extremely polite and very helpful.
My customer service rep Bob was amazing with providing me with all the information I needed and was a big help! Thank you so much!
There service is ok they are friendly that’s the only good thing they have going for them.
I spoke with Austin tonight to get help with rescheduling my payment and he was so helpful and polite over the phone.
I had a good experience on my phone call today. The person I talked to was very helpful and friendly.
The customer Rep. was very helpful and informative. Love the fact that he spoke perfect english and was very easy to understand.
Customer service was great with my issue. Very polite an showing concern for issue.quick to resolve issue
He was very friendly and was able to help me with no problems.
Thank you for your help
Great customer service, answered all my questions, very nice, helped me with getting access to my online account
My concerns were addressed but took a while to have it corrected.The last customer representative i spoke to, named Ryan was quick to respond, thanks to him but your agent Hcoit wasn’t that helpful.
Always great talking to customer service!! Very knowledgeable friendly and timely!! Bob is very patient with his customers!! Thank you Bob!!!
Always a pleasure to deal with PCI. Never had any issues and they have always been professional with they way they do business. Thank you
I called to pay off my account and had a great experience. I didn’t have to wait long and the gentleman that helped me was great. All in all customer service was great!
The staff was very helpful in my needs. I got what I needed accomplished done.
They very helpful and easy to get things done. Answered all my questions in a timely manner and very Friendly.
Ryan was very helpful, friendly, and knowledgeable. He was able to help resolve my issue in just a matter of minutes.
Austin helped me out today and he was so incredible and efficient at answering my questions. So very grateful.
When I received a call from this place, I had to tell them I was at work multiple times and they proceeded to keep talking, I understand that I haven’t made a payment, but when I say I’m at work that’s means I have to hang up, not keep …
I’m really happy with PCI. They were really helpful and friendly and have even called later to make sure I’m still happy with the merchandise.
Just started dealing with them and they have been very helpful. Employees are super sweet.
The people here are extremely nice and polite. They will do everything in their power to assist you in any way they can
Customer Service was very easy to talk to and was able to look up all information needed and answer any questions I had.
I think the person I talked to was honest and truthful to my comments we talked about. Understand and very helpful.
The customer service person was extremely helpful & very congenial.
They are very understanding of my financial situation, they don’t harass me and instead they do their best to accommodate me to work out a plan to make my payments . Thank you so much PCI
I had to call about my monthly autopay arrangement. I spoke with Chris. He handled my payment quickly and set up autopay for payments going forward. Very fast, and he spoke clearly.
Spoke with Ryan and he was very Friendly and courteous. He was able to help me with information to settle my account. Thank You Ryan.
The customer service rep was exceptional at clarifying the details of our agreement, and made sure I fully understood.
I am not too happy, the apr is outrageous. the vacuum price went from 2200 to 4400 because of the annual percentage rate. I am returning the vacuum or canceling the payments. I have had the vacuum for a few months now and still have not …
I called today and spoke with Bob. I want to thank you for being so kind and understanding , thank you for the kind words of condolence for the loss of my husband . You truly made my call a pleasant experience .
JT was very helpful and knowledgeable regarding my inquiry today. He answer all my questions and was prepare to provide an ID # I didnt need to ask. Good job JT!!
Roxanna was very helpful and kind in assisting me. She resolved what I called for and was very fast and efficient. Thanks Roxanna!
My call experience was great. Austin assisted and took care of our request.
I spoke with Bob. He was extremely polite and helpful. Since I had trouble getting into the payment website I’ve had to call two months in a row. Always had a good experience.
They were very helpful in solving my issues. They maintained a professional positive atmosphere. I am truly thankful for this company
The representative of the customer service team was very professional knowledgeable and kind.
The person I spoke to was very friendly and helpful. She made the whole process easy and quick! She was able to fix the problem I was having.
Had an issue with a payment that somehow got missed. PCI was able to resolve the problem with no issues. The Gentleman I spoke to was courteous and professional. Was able to track down what happened and take care of the problem.
The lady was very polite and very accurate Got me through the process very quickly
PCI was great to work with. The professionals answering the phone always took care to understand my questions and reassure me about any answers they had. Thank you!
I called customer service to payoff my loan. The Preferred Credit representative was very polite and professional. He stayed on the phone with me and walked me through the payoff process online.
Austin was great! He answered ALL my questions and was friendly, efficient, and knowledgeable. I really appreciate his assistance. Thank you!!
The agent handled my issues professionally. He gave me options that are tailored to my needs. All of my questions were answered, and payment arrangements were made for the future.
I called to get information regarding a letter I received, stating PCI will use my Fortera account to pay my bills monthly from now on. The customer service personnel which helped me was very pleasant, patience , professional and helpful. …
Customer service is great. They take the time to understand your reason for the call and offer reasonable solutions.
Bet you half reviews is from the people that works there they try take advantage of elderly people they work with another scam company .when you had the person bank account and you didn’t take payments that your fault not their and when …
Exceptionally customer service, had a pleasure speaking with the rep, sorry do not recall her name, very helpful and knowledgeable and more than willing to assist. I was very pleased.
When I had a problem with preferred credit, I called talk to Ryan and he had me all my answers in about five minutes. Thank you so much.
Has been super easy to deal with and customer support has been friendly.
They’re really nice and easy to talk to and answer any questions you might have
I have an account and needed to update my information. I was able to call them and update the information easily and quickly. The customer service representative was very kind and knowledgeable.
Very nice and walked me through every question I had and made sure I got the answers.
Very friendly and extremely helpful was able to answer all of my questions about my account
Had an account through PCI for four years, and they were absolutely wonderful the entire time. Always worked with me if I needed a later payment date, etc. Will definitely use them again I’m the future if needed!
Customer service was extremely helpful and provided excellent service he went above and beyond!
My experience today was absolutely amazing. The operator made sure I understood how to fix my problem and didn’t judge when I realized I could have fixed my problem on my own. He was so kind! Awesome job
The woman I spoke with today, was very helpful. She was very pleasant and explained things to about my account and she helped me logged into the website! I am very pleased!
Great customer service, I had made a call to make a last minute request even though payment was due tomorrow, and they were able to fulfill my request. Made sure to confirm everything before completely my request, very hospitable.
First off I’m in love with my new water softener system 😉 best purchase I’ve ever made! The representative today was great and we appreciated her help so much today,
I am very disappointed that there is no why to return the vacuum. They only give 3 days to return. That is not enough time to review the vacuum. I had to have a knee replacement and was unable to use the vacuum. And was very hard to move …
Called to pay off my remaining balance. Talked to a nice man his name was Nathan or Nathaniel. Was informative, polite and professional. He made the process easy and fast.
I spoke to a very nice person who explained to my the various ways I could set up payment for my account. The call was straight forward and informative. I appreciate the opportunity to get the necessary information to set up auto pay on my account.
Customer service is very friendly and for the first time in a long time when speaking to customer service anywhere, they actually know what they are doing. Excellent job on training your employees and excellent job employees for your work. We financed our air purification system with preferred credit and it works GREAT!!!!
Short hold time & talked to a real human right away. He was super friendly, knowledgeable and helpful.
Like many types of loans of this nature, paying off the minimum causes the consumer to way overpay for products and/or services. That said, paying more than the minimum, or paying off early is certainly beneficial to consumers. My …
The gentleman I spoke with was very quick to answer my questions ! Couldn’t have been happier with the customer service ! He also knew how to help direct me to get my account set up online .
The service reps are always helpful. 5 stars to them for dealing with me.
PCI however does not uphold their own policy and procedures. If there was a negative star I would select that.
The staff at Prefered Credit were very friendly and helpful with my questions that I had. I couldn’t be more impressed with them👍. …
Graciously customer friendly and helpful works with you to understanding your purchase and follow through with making on time payments. This company knows what it means when you say customer service and satisfaction. I always appreciate the courteous respectfulness and details.
Customer service has been easy enough to work with. It’s a bit inconvenient to have separate phone and internet banking systems in my opinion, but security. I get it. Apart from the one rep deleting the wrong payment method one time I don’t really have any real complaints. So far, so good.
Josh was the rep that called to confirm the order was installed for moore water and air, and give me basic information. He was incredibly intelligent and I genuinely enjoyed the conversation we had. I highly recommend them absolutely amazing job guys.
Since I have purchased my Kirby Machine, just a little heavy for me, but I have enjoyed it.
I appreciate his professionalism, knowledge, and kindness. And his voice was not HARSH and that really made a difference! Thank You
LOVE THE PERSON THAT ANSWERD (MIRAM ) SHE TREATED ME AS A FAMILY. THEY SHOULD HAVE MORE PEOPLE LIKE HER AROUND , AND EXPLANED EVERYTHING VERY CLEAR.GOD BLESS
They people are so nice when you call and they speak English. the guy I spoke with even stayed on the line with me until I had completed my online enrollment just to make sure everything went smoothly. I really appreciated that he took the …
Shawn was the best customer service Rep that I have had the pleasure of dealing with from PCI.
Good customer service support. She was knowledgeable and empathetic thank you for handling my issue.
The young lady was very professional and quick to resolve my concerns. Awesome customer service.
On the phone for less than 5 minutes! Quick and fast! and Super friendly rep! Sorry, I forgot you name… :/
I called today to check on the status of my account and TJ helped with that and he could not have been more friendly and helpful he showed such a strong willingness to help that I couldn’t but leave a comment about my experience. Thank You TJ for all of your help!
My customer service representative today, was very informative and helpful.
Completed my transaction quickly and with ease.
Very helpful and understanding when it came to working out payments! Overall amazing customer service.
My 5 star review is solely for Austin, as he was great speaking with today. He didn’t have the answers to my questions but he promptly asked his supervisor and wasn’t afraid to say he didn’t know. Love that he didn’t just try to fumble and give false information.
Excellent customer service!! Every time I spoke with a representative, they answered my questions and was overall wonderful!!
JT WAS SUPER SUPER HELPFUL & UNDERSTOOD & HELPED ME SO MUCH — I WAS DREADING TO EXPLAIN MY “GOOF” WITH MY YAHOO ACCOUNT INSTEAD OF MY GMAIL — JT FIXED MY “GOOF” – QUICKER THAT I THAWT — IM VERY VERY PLEASED WITH JT’s CUSTOMER SERVICE WITH ME — KEEP UP THE GUD WORK !! — XOXO
I just began with PCI, and I called to get assistance with setting up my online portal account; and customer service JT was very helpful, patient, and understood my concerns. He answered my questions and I am pleased with the service he …
Very helpful, he helped with everything I need help with. He even gave me some numbers for every department. Total experience 9. Five is to low.. thank you for everything…😁😁😁😁 …
Great customer service, made sure I received all of my products I was promised, explained everything very thoroughly!
Needed some assistance with my account and the employee I spoke with was super friendly and helped me make the needed changes. The call could not have been any smoother.
I contacted PCI with what I thought was an impossible solution to my issue. I received the best customer service from Austin! So patient, polite and solved the issue! Wish all CS departments were like this.
I have a great experience with this company. Austin one of the representatives who helped me with my last call to them was professional, nice and super knowledgeable.
I had an awesome experience With PCI. Whenever I had questions they were able to answer them in a professional manner. The customer service reps are friendly and are very knowledgeable.
Super professional and friendly. I called as I forgot why I had that loan and the rep easily and quickly pulled my account up and reminded me without making me feel dumb. Honestly a great call experience.
This review is for customer service rep Austin. He helped me with all my questions and gave me great information. The company itself is eh, ok. They charge high interest rates.
This place likes to harass with phone calls. They say you have a 10 day grace period, but after 3 days, we start to get harassing phone calls and they can be extremely rude.
Was just trying to get into a locked account and they helped me very quickly and stayed on the line till I got in on my end. very hassle free.
The new portal has some minor hiccups, but after speaking to Roxanna and Belinda, the issues seem to be straightened out. However, I was not pleased that I had to make two phone calls to accomplish making a payment. The new portal is not a exciting as stated in the emails.
Good afternoon
I talked with Joy today, great customer service and the kindness in her voice,She answered my questions. …
Very helpful customer service.
Getting approved was very quick and easy.
The main reason for not giving 5 stars was the interest rate is quite high.
Customer service was great! I was able to obtain all the information I needed. I was very pleased with the results!
Have loved working with PCI for the last 3 years! Making my payments is easy, and whenever I need anything, customer support does their very best to help me!
Called and spoke with Cynthia great job answered all my questions and assisted me with my payment and resetting of my account. Great customer service. Thank You 😊 …
Made a phone call. They were fast answering. The staff member was friendly, polite, helpful and professional!
Excellent customer service! They get 5 stars ⭐️⭐️⭐️⭐️⭐️
PCI customer service was awesome! I had a short wait time to talk with someone. They were knowledgeable and able to help me with my question right away. Highly recommend PCI!
Very polite and knowledgeable of every doubt that I have, also redirecting me to the site that will gave me the necessary information. She also offered to guide me step by step in how to pay the full balance of my husband’s account, and she made everything so easy. Very good costumer service. Thank you
Called to make payment over the phone because my auto draft didn’t work. The young man on the phone was very professional and polite. He had an answer for all of my questions and he took care of me promptly.
These people called asking all manner of questions to “verify” my identity after I acquired a line of credit in person with my identification in hand. The attempts to get me to agree to something on a recorded line after they gathered my …
I’m very impressed with how helpful and patient bob was with me . He was amazing and was the best gentleman I’ve ever experienced on any costumer service phone call ever . Thanks bob your great
Wonderful experience when calling the customer service number. The rep Mary Anna was pleasing, knowledgeable and very forthcoming in assisting me with our needs. Thank you Mary Anna.
Very easy to work with! I’ve never missed a payment or been late. So when my husband had surgery I had to move my payment date and it was super simple!!
Fast, efficient and helpful. I’ve had to contact PCI twice about relatively small issues and they were quick to answer the phone and solve my problem both times without any hassle. A treat these days.
The 1st customer service agent gave me the wrong pay off amount ($140 more then required) and did not even realize that the amount was more then the online system would allow so I had to call back. I was told a different amount that was …
I was able to talk to someone right away, make my request, and received the help I needed easily. Very nice and respectful service. Thank you
I appreciate how willing the staff is at answering my questions, and always referring me to the correct protocol. Always happy too! I appreciate thinking people!
I had a problem logging into my account. I called and it was explained that their system had been updated and I would need assistance to login. Once I was able to login, I had a problem processing my payment. The attendants were patient, …
Lauren was absolutely amazing, she was very helpful, patient, and kind. She educated me on a lot with how the payment works, that no one else has ever explained it too me. I now have a better understanding thanks to Lauren. You all are lucky to have her or else you all would have some very upset customers. Just saying!!
The customer service was so great, they helped me fix my issue with my account and answer all my questions at the moment with patience and respect. Very helpful!
The customer service was outstanding!! They were very polite, spoke English, always answered all of my questions and went above and beyond to make sure I got the best experience during the entire time I had my loan!!
The customer representatives are very friendly. However I suffered a serious stroke and was late on a payment and they charged $50 to someone who lives on social security only. I asked if they could consider waiving the $50 under the …
Very helpful and professional. Made sure that any/all issues were resolved and working before ending the conversation. Easy to talk with and would not hesitate to use this company for future needs.
Absolutely terrible customer service. They locked me out of my account and it took 2 days and multiple calls with hold time to unlock it. I made a payment and it was taken from my bank account. But their system shows nothing. I was told to …
Wonderful customer service. Prompt reply during busy times an quick callback to take care of my requests! Easy to understand no language barrier and prompt reply’s to every an all query. Thanks again!!!!
Your customer service agent Rayan was very pleasant to talk with, He spoke very clearly and was also very helpful. He also provided accurate information I requested and more. Thank you so much, Ryan. Sincerely Vanessa
Wonderful customer assistance! I dealt with both Oscar and Lashondra. Both of them were very professional, kind and helpful. Oscar helped me with online payments and when I couldn’t get to the correct page I called back. This is when I got …
Great customer service! I just spoke to one of the agents today, January 20, 2023. I am a customer from Canada. Keep up the good work guys! You’re amazing!!
Customer service has been EXTREMELY friendly and helpful everything I call. Very short wait to get someone on the phone. Whitney did and awesome job today helping determine how my payoff works. Thank you!!!
I contacted PCI and Austin was the tech that answered the phone to help us with a billing matter. I could rate his customer service a 10 out of 10. Austin was great at explaining everything and he went above and beyond to help us . He went …
Amazing place to deal with! Customer service was amazing! Wish everyone had customer service like I got today sorry I forgot your name but thanks for being so helpful and getting me back on line !
I have dealt with this company in the past and didn’t have any issues until recently as a cosigner they will not inform you if there has been a missed payment like they said they would in the beginning instead of reaching out to inform you …
The guy nice and helpful. I just wanted to know my account number cuz it doesn’t appear on any email that I’ve gotten and he got it for me quick. Wasn’t a long drawn out wait for someone to pick up either. I’m happy
I called in regarding my account being locked and an email that I got that my auto pay was cancelled. The gentleman that I talked to was great with helping me, explaining why I received the email, let me know that my auto pay was still …
Bob was so nice and was very patient. I appreciate him taking the time and helping me in any way I needed. Best customer service hands down and thats not taken lightly in my book! So thankful!
We were visited recently (just a few days before Christmas) by Kirby representatives. Good/bad situation. 🙂 We had a Kirby already, tho quite old and worn, and was not planning on this type of purchase. They provided us with some great …
I’ve use them for years. Today was my first time calling as I had a question about my account. Sarah was amazing to work with. We sorted out my questions quickly, without hesitation she took care of everything I needed, quickly, friendly and professionally.
Great customer service, very friendly, very affordable. Just didn’t like the fact that you have to do auto draft and if you decide to pay early, it still gets taken out on your due date. Other than that, they are great!
My experience every time I have had to speak to someone has been awesome. They are always so polite and helpful. I do wish I had more payment options. Like the ability to make a payment with my debit/credit card online or on the phone. Other then that it was all positive.
Had a great call to fix some issues with my account. I was working with Sara, who was an excellent help. She was great at listening to me and was quick to fix what was going on. No weird transferring, no absurd hold times. Thanks Sara!
The young lady from Michigan was wonderful to me,. Very patient, understanding, very polite.
Truly love my mattress so worth the price. …
I called and spoke with Chris. Wouldn’t not recommend. Then I tried to call again to get someone different and he answered again.
I am thankful for the phone call today…. I really feel like they actually care about me… that I’m not a number in there system!!!
Dedicated hard working people! I would like to thank them for their help in straightening my account up! Many thanks! Kathryn was the representative that helped me. She was patient and kind. I appreciate people who don’t mind doing their job as Kathryn was so kind and polite! Thanks again
Always easy to deal with and get things done without hassle
Austin was very helpful and kind! Thanks for being thorough!
Every thing went smoothly.and fast.i got my question s answered in a reasonable time.
Had to talk to two people who had all the information I needed. Thank you for your caring
People very helpful and polite. Great customers service
Luis did a great job of explaining the current offer and why it was set that way .
Rep was extremely pleasant and helpful, made sure I was 100% informed on the loan
Bob was great help on the phone! Answered all of my questions thoroughly and quickly!
Customer service was very friendly and more importantly, easy to get to!
Just needed some information about my account, got exactly what I needed, and that was it. No extra sales pitches, etc.
The service rep that I spoke with was through, professional, respectful and the overall call was brief. She went straight to the point and took care of my problem with no hassle!! Great customer service!!
He was very helpful and very pleasant to speak with and he answered all my questions!
She response to my inquiries amazingly! 2 thumbs up!
Easy to talk to. Very professional, informative and friendly. They are also helpful and will find a way to make it work for you!
Melody is very professional, cheerful, welcoming and over the moon with her caring and helpfulness ….. Melody would be a great role model for people who do not know what “Fantastic customer service” is. Additionally, she educated me with …
First CMS agent I spoke with was very kind and tried to help as best as they could with the issue I was calling in about
Joy was so helpful and very professional with assisting me to getting my payments back on track.
She was so helpful, sweet and kind. Ty for your help.
I had issues with my bill, the representative that attended me, was very help full with my situation, and help me resolved it. thank you
Erlinda was very polite and helped me with everything I needed to do that day. She looks very knowledgeable and is very friendly even if I asked her 10 different questions and some of them repeatedly. I have had a very pleasant experience …
Excellent customer service. The representative was awesome very informative.
The customer service was great. The guy spoke clearly and was respectful
Called customer service and Patricia assisted me on the item I was requiring information on my account. She was very courteous and so helpful. Patricia was able to take care of my needs and I was happy how she helped me with all my questions. She helped me change certain items on my account. Very happy with PCI.
PCI representative was amazing! My payment was due in less than 24 hours and it is set up for auto-draft. My bank account had been compromised therefore I was hoping to be able to stop the payment from processing and using another form of …
VERY PROFESSIONAL AND VERY UNDERSTANDING THE LADY WAS POLITE AND DID A GOOD JOB ON TAKING CARE OF THE PROBLEM.
Bob was detailed and helpful and did not rush anything when I called him.
I was contacted recently about an account that I opened. The lady on the phone was very pleasant to talk to and answered my questions. She seemed very genuine in my satisfaction with the account set up. This is my first account with PCI and so far they have made a good impression on me.
Bob was so kind and helpful when I called frantic and upset. Very workable and provided a quick solution and future options
Hello,
He was very helpful & friendly, I felt he left a great impression for PCI.
My experience over the phone was excellent. The customer service agent was perfectly knowledgeable, kind, and considerate throughout the call. All of my questions were easily answered and more info that I didn’t anticipate needing was also provided. Overall it was a great experience!
I spoke to Myra she was awesome. Helped me out way more then what I expected. And I sincerely want to say thank u . And your Myra and to your supervisor. For the great help you gave me. …
I was attended by Fred whom serviced me very professionally.
Thank you and have a blessed day.
Representative Sarah was very cordial, polite and very helpful. I enjoyed the call and the experience.
She was courteous and informative, straight the point and answered my questions, thank you.
The while process was fast easy and stress free handled as though we’ve been long time friends
Customer service was great and I really appreciate their assistance
Happy with the terms Ryan was helpful explaing all aspects of the agreement thanks again
Customer service is awesome! Answered timely and were very helpful.
He was very friendly and was able to help me with no problems.
Thank you for your help
Today Miriam assisted me and I was very happy with her kindness and professionalism, thank you.
They fee you for absolutely everything even making payments early. Worst company ever, never sign any contracts with them involved they will find ways to keep you in the hole forever
Wonderfully handled. Rep was polite, cheerful and managed to address and resolve my issues.
I was greeted respectfully. The CSR was very pleasant and explained the reason for her call. She also asked if she could help me get my issue resolved. Great Work! Great Customer Service Representative! Thanks
The representative did a great job. Professional and helpful.
He is approachable and polite to all my concerns.Overall I am satisfied.
Whitney was very helpful in navigating me through the website. She is also an amazing and kind customer service representative
Excellent customer service. Very pleasant with results.
I had told the customer service person I could not talk at the time and she kept trying to talk to me
She was was very polite and helpful great customer service !!
Called the person was nice and told me when my last payment will be made. And the company done what they said for me.
Very helpful and courteous. Was able to help with my inquiry in a timely manner.
Customer Service was great! Answered what I needed to know and gave them my info also.
Great customer service! Juan was very helpful and was able to assist in what I needed.
bob was super nice and helpful! very friendly over the phone and was able to pay off my balance in a breeze
The gentleman that helped me was very easy to work with and very friendly. He gave me all the information I needed and how to use the online system.
Quick and simply courtesy call. The representative I talked to, Bob, was very polite as we double checked everything for my upcoming payment.
Joy and Marie helped me out this morning.. left with a good clear mind and a smile on my face.. give then more money 💰 🤑 …
I spoke with Marie today, because my PCI payment reminder showed up in my email again. I told her I had done a balance transfer to pay off my account on 7/1. She told me they hadn’t received it yet, and to contact my bank. She was very …
The guy I spoke to was super helpful and knew exactly what he was doing. Did not hesitate on any questions I asked. I also was not on hold for long when waiting for a rep.
Customer Service staff are pleasant and very helpful.
They are a great lender and are always kind and helpful when I call customer service.
Customer service representative was very helpful. Did a wonderful job helping me resolve my problem.
So easy to deal with, understanding and very helpful! Would recommend to anyone
Thank you for allowing us the credit and helping me close out my account. Very polite and following up with a letter.
The Rainbow is an amazing machine. My husband and I love it. Our concern is we did two appointments that didn’t qualify and we feel that we were misled. The process of getting your money back is nerve racking.
I’m very happy with our new rainbow. The presentation was informative and down to earth.
I’m also satisfied with the follow up call. I’m glad someone is making sure we are happy with our new product.
When I called I was treated with courtesy and respect they helped settle the problem I had was settled very quickly
Austin was very helpful and thorough in trying to help me resolve my issue.
The gentlemen that I spoke with over the phone, I believe is his name is Erin or Eric, he was very professional and reasonable. He work with me by listing solutions I could follow to help with my account. I feel as if he should stay with the company and receive a raise cause he did a great job.
As to their reply. Like I said. They’ll say ANYTHING
They will lie and deny in order to charge you money. Their contracts upon scrutiny fall apart. Signatures mismatching or copied and pasted. Furthermore, they …
I was very impressed with the young lady who I spoke with this morning regarding my account. She was very knowledgeable, respectful, & very kind to me, which I very much appreciate.
Rodrigo was very helpful and able to resolve my issue fast. Thanks again.
Customer service very helpful and understanding about my missed payment. Never had been before. VERY Helpful!!! And kind.
They was very helpful with making sure we had all the information we needed.
The customer representative for Preferred Credit Incorporation help me with my problem very quickly they were very professional courteous and very knowledgeable with my problem I thank them very much for their help
My call experience was great. Austin assisted and took care of our request.
Chris was super helpful. Knew what he was doing. Knew how to help me. The whole thing went smoothly.
Very helpful with getting things done for me on my account. And did it in a timely fashion
Received very professional service,pleasant demeanor and extremely patient assistance.
Knowledgeable and friendly staff who are genuinely interested in your concerns. They truly care about the customer experience.
Nathan was great and very helpful in figuring out why a payment didn’t go through.
Customer service is awesome. I am very pleased with this company.
I had a question about the amount due, and Luis answered my question and went the extra mile in making sure my issue was resolved.
Great customer service! They get things done quickly.
My overall experience was great. The person I spoke with was very helpful and nice. We were able to solve the problem. Thanks
Maria was very patient with me and my situation. I also appreciated the message that Tracey left me regarding my situation. Kindness and respect for others goes along way nowadays.
Customer Service was great and assisted me with no hesitation or transfers. Thank You
Great customer service. Very accommodating and easy to work with.
Very nice and not very pushy when it comes to payments. Very respectful phone agents. And patient. Thank you.
they are easy to contact. and with my last call roxanna was very helpful and easy to talk to..
Service was very good and the representative was very helpful and pleasant.
I called to get an email of a statement payoff and they helped me out and were very patient and understanding.
I received a call from Sammy today. She was kind & professional. In addition Sammy was very thorough explaining what options were available for me. Sammy should be commended for her exemplary service!
The tech I spoke with was very informative and answered all my question. Very pleasant experience
They’ve always been great to work with. Super accommodating and easy to work with overall.
I had a very good experience with the representative. Austin was kind & was very helpful in what I thought would be a difficult situation.
Ryan, is Awesome Very Polite and Excellent Customer Service, I would have given 10-stars 😎 …
Customer Service Staff answer all my querries and settle all issues politely. It was an amazing experience
Very helpful and informative. Easy to speak to and explained things well.
Best experience in customer service and way to help.
Definitely I would recommend.
I called in today a little nervous that I had missed my first payment for my new bed. The lady that took my call was quick to reassure me that I had not and patiently explained what you be happening and when. Very good customer service.
My overall experience was simply wonderful. Tracy was the person who helped me. She was quite knowledgeable and eager to help me solve my problem. I needed some information expedited quickly, and she went above and beyond the call of …
Great customer service. This company knows how to listen to customers which is very important.
Terrible scam. They claim they dont recieve payments and lock your account so there is no access to look up your own account. Charge interest even when paid in full before the due date. No resolution.
Best sleep ever and there so helpful if you have questions
Austin took me through the whole process to get my account up and running. Extremely friendly and helpful! Thank you!
Preferred Credit Inc., has a remarkable group of staff, everyone is simply amazing in understanding a clients concerns, I want 2 thank the entire staff thanks for who u all are which is nothing short of amazing!
These guys are professional, courteous and very polite when it comes handling anything dealing with your account. Great job guys!
Very good service. Was able to help assist my needs with no problems!
Great customer service and very thorough with information. Representative was very courteous.
My customer service person was Sarah and she was extremely polite and very helpful.
My customer service rep Bob was amazing with providing me with all the information I needed and was a big help! Thank you so much!
There service is ok they are friendly that’s the only good thing they have going for them.
I spoke with Austin tonight to get help with rescheduling my payment and he was so helpful and polite over the phone.
I had a good experience on my phone call today. The person I talked to was very helpful and friendly.
The customer Rep. was very helpful and informative. Love the fact that he spoke perfect english and was very easy to understand.
Customer service was great with my issue. Very polite an showing concern for issue.quick to resolve issue
Great customer service, answered all my questions, very nice, helped me with getting access to my online account
My concerns were addressed but took a while to have it corrected.The last customer representative i spoke to, named Ryan was quick to respond, thanks to him but your agent Hcoit wasn’t that helpful.
Always great talking to customer service!! Very knowledgeable friendly and timely!! Bob is very patient with his customers!! Thank you Bob!!!
Always a pleasure to deal with PCI. Never had any issues and they have always been professional with they way they do business. Thank you
I called to pay off my account and had a great experience. I didn’t have to wait long and the gentleman that helped me was great. All in all customer service was great!
The staff was very helpful in my needs. I got what I needed accomplished done.
They very helpful and easy to get things done. Answered all my questions in a timely manner and very Friendly.
Ryan was very helpful, friendly, and knowledgeable. He was able to help resolve my issue in just a matter of minutes.
Austin helped me out today and he was so incredible and efficient at answering my questions. So very grateful.
When I received a call from this place, I had to tell them I was at work multiple times and they proceeded to keep talking, I understand that I haven’t made a payment, but when I say I’m at work that’s means I have to hang up, not keep …
I’m really happy with PCI. They were really helpful and friendly and have even called later to make sure I’m still happy with the merchandise.
Just started dealing with them and they have been very helpful. Employees are super sweet.
The people here are extremely nice and polite. They will do everything in their power to assist you in any way they can
Customer Service was very easy to talk to and was able to look up all information needed and answer any questions I had.
I think the person I talked to was honest and truthful to my comments we talked about. Understand and very helpful.
The customer service person was extremely helpful & very congenial.
They are very understanding of my financial situation, they don’t harass me and instead they do their best to accommodate me to work out a plan to make my payments . Thank you so much PCI
I had to call about my monthly autopay arrangement. I spoke with Chris. He handled my payment quickly and set up autopay for payments going forward. Very fast, and he spoke clearly.
Spoke with Ryan and he was very Friendly and courteous. He was able to help me with information to settle my account. Thank You Ryan.
The customer service rep was exceptional at clarifying the details of our agreement, and made sure I fully understood.
I am not too happy, the apr is outrageous. the vacuum price went from 2200 to 4400 because of the annual percentage rate. I am returning the vacuum or canceling the payments. I have had the vacuum for a few months now and still have not …
I called today and spoke with Bob. I want to thank you for being so kind and understanding , thank you for the kind words of condolence for the loss of my husband . You truly made my call a pleasant experience .
JT was very helpful and knowledgeable regarding my inquiry today. He answer all my questions and was prepare to provide an ID # I didnt need to ask. Good job JT!!
Roxanna was very helpful and kind in assisting me. She resolved what I called for and was very fast and efficient. Thanks Roxanna!
I spoke with Bob. He was extremely polite and helpful. Since I had trouble getting into the payment website I’ve had to call two months in a row. Always had a good experience.
They were very helpful in solving my issues. They maintained a professional positive atmosphere. I am truly thankful for this company
The representative of the customer service team was very professional knowledgeable and kind.
The person I spoke to was very friendly and helpful. She made the whole process easy and quick! She was able to fix the problem I was having.
Had an issue with a payment that somehow got missed. PCI was able to resolve the problem with no issues. The Gentleman I spoke to was courteous and professional. Was able to track down what happened and take care of the problem.
The lady was very polite and very accurate Got me through the process very quickly
PCI was great to work with. The professionals answering the phone always took care to understand my questions and reassure me about any answers they had. Thank you!
I called customer service to payoff my loan. The Preferred Credit representative was very polite and professional. He stayed on the phone with me and walked me through the payoff process online.
Austin was great! He answered ALL my questions and was friendly, efficient, and knowledgeable. I really appreciate his assistance. Thank you!!
The agent handled my issues professionally. He gave me options that are tailored to my needs. All of my questions were answered, and payment arrangements were made for the future.
rep was very helpful, wasn’t passed on from person to person. What a pleasure to speak with one person who handled my questions.
I called to get information regarding a letter I received, stating PCI will use my Fortera account to pay my bills monthly from now on. The customer service personnel which helped me was very pleasant, patience , professional and helpful. …
Customer service is great. They take the time to understand your reason for the call and offer reasonable solutions.
Bet you half reviews is from the people that works there they try take advantage of elderly people they work with another scam company .when you had the person bank account and you didn’t take payments that your fault not their and when …
Exceptionally customer service, had a pleasure speaking with the rep, sorry do not recall her name, very helpful and knowledgeable and more than willing to assist. I was very pleased.
When I had a problem with preferred credit, I called talk to Ryan and he had me all my answers in about five minutes. Thank you so much.
Has been super easy to deal with and customer support has been friendly.
They’re really nice and easy to talk to and answer any questions you might have
I have an account and needed to update my information. I was able to call them and update the information easily and quickly. The customer service representative was very kind and knowledgeable.
Very nice and walked me through every question I had and made sure I got the answers.
Very friendly and extremely helpful was able to answer all of my questions about my account
Had an account through PCI for four years, and they were absolutely wonderful the entire time. Always worked with me if I needed a later payment date, etc. Will definitely use them again I’m the future if needed!
Customer service was extremely helpful and provided excellent service he went above and beyond!
My experience today was absolutely amazing. The operator made sure I understood how to fix my problem and didn’t judge when I realized I could have fixed my problem on my own. He was so kind! Awesome job
The woman I spoke with today, was very helpful. She was very pleasant and explained things to about my account and she helped me logged into the website! I am very pleased!
Great customer service, I had made a call to make a last minute request even though payment was due tomorrow, and they were able to fulfill my request. Made sure to confirm everything before completely my request, very hospitable.
First off I’m in love with my new water softener system 😉 best purchase I’ve ever made! The representative today was great and we appreciated her help so much today,
I am very disappointed that there is no why to return the vacuum. They only give 3 days to return. That is not enough time to review the vacuum. I had to have a knee replacement and was unable to use the vacuum. And was very hard to move …
Called to pay off my remaining balance. Talked to a nice man his name was Nathan or Nathaniel. Was informative, polite and professional. He made the process easy and fast.
I spoke to a very nice person who explained to my the various ways I could set up payment for my account. The call was straight forward and informative. I appreciate the opportunity to get the necessary information to set up auto pay on my account.
Customer service is very friendly and for the first time in a long time when speaking to customer service anywhere, they actually know what they are doing. Excellent job on training your employees and excellent job employees for your work. We financed our air purification system with preferred credit and it works GREAT!!!!
Short hold time & talked to a real human right away. He was super friendly, knowledgeable and helpful.
Like many types of loans of this nature, paying off the minimum causes the consumer to way overpay for products and/or services. That said, paying more than the minimum, or paying off early is certainly beneficial to consumers. My …
The gentleman I spoke with was very quick to answer my questions ! Couldn’t have been happier with the customer service ! He also knew how to help direct me to get my account set up online .
The service reps are always helpful. 5 stars to them for dealing with me.
PCI however does not uphold their own policy and procedures. If there was a negative star I would select that.
The staff at Prefered Credit were very friendly and helpful with my questions that I had. I couldn’t be more impressed with them👍. …
Graciously customer friendly and helpful works with you to understanding your purchase and follow through with making on time payments. This company knows what it means when you say customer service and satisfaction. I always appreciate the courteous respectfulness and details.
Customer service has been easy enough to work with. It’s a bit inconvenient to have separate phone and internet banking systems in my opinion, but security. I get it. Apart from the one rep deleting the wrong payment method one time I don’t really have any real complaints. So far, so good.
Josh was the rep that called to confirm the order was installed for moore water and air, and give me basic information. He was incredibly intelligent and I genuinely enjoyed the conversation we had. I highly recommend them absolutely amazing job guys.
Since I have purchased my Kirby Machine, just a little heavy for me, but I have enjoyed it.
I appreciate his professionalism, knowledge, and kindness. And his voice was not HARSH and that really made a difference! Thank You
LOVE THE PERSON THAT ANSWERD (MIRAM ) SHE TREATED ME AS A FAMILY. THEY SHOULD HAVE MORE PEOPLE LIKE HER AROUND , AND EXPLANED EVERYTHING VERY CLEAR.GOD BLESS
They people are so nice when you call and they speak English. the guy I spoke with even stayed on the line with me until I had completed my online enrollment just to make sure everything went smoothly. I really appreciated that he took the …
Shawn was the best customer service Rep that I have had the pleasure of dealing with from PCI.
Good customer service support. She was knowledgeable and empathetic thank you for handling my issue.
The young lady was very professional and quick to resolve my concerns. Awesome customer service.
On the phone for less than 5 minutes! Quick and fast! and Super friendly rep! Sorry, I forgot you name… :/
I called today to check on the status of my account and TJ helped with that and he could not have been more friendly and helpful he showed such a strong willingness to help that I couldn’t but leave a comment about my experience. Thank You TJ for all of your help!
My customer service representative today, was very informative and helpful.
Completed my transaction quickly and with ease.
Very helpful and understanding when it came to working out payments! Overall amazing customer service.
My 5 star review is solely for Austin, as he was great speaking with today. He didn’t have the answers to my questions but he promptly asked his supervisor and wasn’t afraid to say he didn’t know. Love that he didn’t just try to fumble and give false information.
Excellent customer service!! Every time I spoke with a representative, they answered my questions and was overall wonderful!!
JT WAS SUPER SUPER HELPFUL & UNDERSTOOD & HELPED ME SO MUCH — I WAS DREADING TO EXPLAIN MY “GOOF” WITH MY YAHOO ACCOUNT INSTEAD OF MY GMAIL — JT FIXED MY “GOOF” – QUICKER THAT I THAWT — IM VERY VERY PLEASED WITH JT’s CUSTOMER SERVICE WITH ME — KEEP UP THE GUD WORK !! — XOXO
I just began with PCI, and I called to get assistance with setting up my online portal account; and customer service JT was very helpful, patient, and understood my concerns. He answered my questions and I am pleased with the service he …
Very helpful, he helped with everything I need help with. He even gave me some numbers for every department. Total experience 9. Five is to low.. thank you for everything…😁😁😁😁 …
Great customer service, made sure I received all of my products I was promised, explained everything very thoroughly!
Needed some assistance with my account and the employee I spoke with was super friendly and helped me make the needed changes. The call could not have been any smoother.
I contacted PCI with what I thought was an impossible solution to my issue. I received the best customer service from Austin! So patient, polite and solved the issue! Wish all CS departments were like this.
I have a great experience with this company. Austin one of the representatives who helped me with my last call to them was professional, nice and super knowledgeable.
I had an awesome experience With PCI. Whenever I had questions they were able to answer them in a professional manner. The customer service reps are friendly and are very knowledgeable.
Super professional and friendly. I called as I forgot why I had that loan and the rep easily and quickly pulled my account up and reminded me without making me feel dumb. Honestly a great call experience.
This review is for customer service rep Austin. He helped me with all my questions and gave me great information. The company itself is eh, ok. They charge high interest rates.
This place likes to harass with phone calls. They say you have a 10 day grace period, but after 3 days, we start to get harassing phone calls and they can be extremely rude.
Was just trying to get into a locked account and they helped me very quickly and stayed on the line till I got in on my end. very hassle free.
The new portal has some minor hiccups, but after speaking to Roxanna and Belinda, the issues seem to be straightened out. However, I was not pleased that I had to make two phone calls to accomplish making a payment. The new portal is not a exciting as stated in the emails.
Good afternoon
I talked with Joy today, great customer service and the kindness in her voice,She answered my questions. …
Very helpful customer service.
Getting approved was very quick and easy.
The main reason for not giving 5 stars was the interest rate is quite high.
Customer service was great! I was able to obtain all the information I needed. I was very pleased with the results!
Have loved working with PCI for the last 3 years! Making my payments is easy, and whenever I need anything, customer support does their very best to help me!
Called and spoke with Cynthia great job answered all my questions and assisted me with my payment and resetting of my account. Great customer service. Thank You 😊 …
Made a phone call. They were fast answering. The staff member was friendly, polite, helpful and professional!
Excellent customer service! They get 5 stars ⭐️⭐️⭐️⭐️⭐️
PCI customer service was awesome! I had a short wait time to talk with someone. They were knowledgeable and able to help me with my question right away. Highly recommend PCI!
Very polite and knowledgeable of every doubt that I have, also redirecting me to the site that will gave me the necessary information. She also offered to guide me step by step in how to pay the full balance of my husband’s account, and she made everything so easy. Very good costumer service. Thank you
Called to make payment over the phone because my auto draft didn’t work. The young man on the phone was very professional and polite. He had an answer for all of my questions and he took care of me promptly.
These people called asking all manner of questions to “verify” my identity after I acquired a line of credit in person with my identification in hand. The attempts to get me to agree to something on a recorded line after they gathered my …
I’m very impressed with how helpful and patient bob was with me . He was amazing and was the best gentleman I’ve ever experienced on any costumer service phone call ever . Thanks bob your great
Wonderful experience when calling the customer service number. The rep Mary Anna was pleasing, knowledgeable and very forthcoming in assisting me with our needs. Thank you Mary Anna.
Very easy to work with! I’ve never missed a payment or been late. So when my husband had surgery I had to move my payment date and it was super simple!!
Fast, efficient and helpful. I’ve had to contact PCI twice about relatively small issues and they were quick to answer the phone and solve my problem both times without any hassle. A treat these days.
The 1st customer service agent gave me the wrong pay off amount ($140 more then required) and did not even realize that the amount was more then the online system would allow so I had to call back. I was told a different amount that was …
I was able to talk to someone right away, make my request, and received the help I needed easily. Very nice and respectful service. Thank you
I appreciate how willing the staff is at answering my questions, and always referring me to the correct protocol. Always happy too! I appreciate thinking people!
I had a problem logging into my account. I called and it was explained that their system had been updated and I would need assistance to login. Once I was able to login, I had a problem processing my payment. The attendants were patient, …
Lauren was absolutely amazing, she was very helpful, patient, and kind. She educated me on a lot with how the payment works, that no one else has ever explained it too me. I now have a better understanding thanks to Lauren. You all are lucky to have her or else you all would have some very upset customers. Just saying!!
The customer service was so great, they helped me fix my issue with my account and answer all my questions at the moment with patience and respect. Very helpful!
The customer service was outstanding!! They were very polite, spoke English, always answered all of my questions and went above and beyond to make sure I got the best experience during the entire time I had my loan!!
The customer representatives are very friendly. However I suffered a serious stroke and was late on a payment and they charged $50 to someone who lives on social security only. I asked if they could consider waiving the $50 under the …
Very helpful and professional. Made sure that any/all issues were resolved and working before ending the conversation. Easy to talk with and would not hesitate to use this company for future needs.
Absolutely terrible customer service. They locked me out of my account and it took 2 days and multiple calls with hold time to unlock it. I made a payment and it was taken from my bank account. But their system shows nothing. I was told to …
Wonderful customer service. Prompt reply during busy times an quick callback to take care of my requests! Easy to understand no language barrier and prompt reply’s to every an all query. Thanks again!!!!
Your customer service agent Rayan was very pleasant to talk with, He spoke very clearly and was also very helpful. He also provided accurate information I requested and more. Thank you so much, Ryan. Sincerely Vanessa
Wonderful customer assistance! I dealt with both Oscar and Lashondra. Both of them were very professional, kind and helpful. Oscar helped me with online payments and when I couldn’t get to the correct page I called back. This is when I got …
Great customer service! I just spoke to one of the agents today, January 20, 2023. I am a customer from Canada. Keep up the good work guys! You’re amazing!!
Customer service has been EXTREMELY friendly and helpful everything I call. Very short wait to get someone on the phone. Whitney did and awesome job today helping determine how my payoff works. Thank you!!!
I contacted PCI and Austin was the tech that answered the phone to help us with a billing matter. I could rate his customer service a 10 out of 10. Austin was great at explaining everything and he went above and beyond to help us . He went …
Amazing place to deal with! Customer service was amazing! Wish everyone had customer service like I got today sorry I forgot your name but thanks for being so helpful and getting me back on line !
I have dealt with this company in the past and didn’t have any issues until recently as a cosigner they will not inform you if there has been a missed payment like they said they would in the beginning instead of reaching out to inform you …
The guy nice and helpful. I just wanted to know my account number cuz it doesn’t appear on any email that I’ve gotten and he got it for me quick. Wasn’t a long drawn out wait for someone to pick up either. I’m happy
I called in regarding my account being locked and an email that I got that my auto pay was cancelled. The gentleman that I talked to was great with helping me, explaining why I received the email, let me know that my auto pay was still …
Bob was so nice and was very patient. I appreciate him taking the time and helping me in any way I needed. Best customer service hands down and thats not taken lightly in my book! So thankful!
We were visited recently (just a few days before Christmas) by Kirby representatives. Good/bad situation. 🙂 We had a Kirby already, tho quite old and worn, and was not planning on this type of purchase. They provided us with some great …
I’ve use them for years. Today was my first time calling as I had a question about my account. Sarah was amazing to work with. We sorted out my questions quickly, without hesitation she took care of everything I needed, quickly, friendly and professionally.
Great customer service, very friendly, very affordable. Just didn’t like the fact that you have to do auto draft and if you decide to pay early, it still gets taken out on your due date. Other than that, they are great!
My experience every time I have had to speak to someone has been awesome. They are always so polite and helpful. I do wish I had more payment options. Like the ability to make a payment with my debit/credit card online or on the phone. Other then that it was all positive.
Had a great call to fix some issues with my account. I was working with Sara, who was an excellent help. She was great at listening to me and was quick to fix what was going on. No weird transferring, no absurd hold times. Thanks Sara!
The young lady from Michigan was wonderful to me,. Very patient, understanding, very polite.
Truly love my mattress so worth the price. …