Preferred Credit Union is a full service financial institution helping to serve the needs of those who work and live in our community. As your … See more
I tried to use their Sparks Dr. location as a shared branching center to deposit a $200 Christmas check for my minor son. Because my child was not present, they refused to make the deposit… I am his joint account holder and even the supervisor on duty refused the deposit. Not much of a “shared” branching center!!!
These guys are crooks , they few you to death . I put a few hundred dollars in there a few years ago , n opened a line of credit visa , rewards on that were terrible , they continued to fee me until they got it down to 9.95 , finally made …
Marta Dulaney, Mortgage Loan Officer was very helpful and kept me posted on the status of my loan all the way to closing of the house. I always support our local credit union.
Opened a new account and had a terrific experience!
Kathleen was courteous, attentive, and efficient!
Pleasure doing business with such a responsive and respectable local business.
Thank you and keep up the good work!
Received a car loan through them. I have top notch credit, bought an inexpensive car for work only and these idiots send requests each month for paperwork they received from the dealership. I am going to get a loan from my credit union and get away from this place!
EMPLOYEE MONICA HAWLEY WENT ABOVE AND BEYOND FIR ME TODAY. IF I COULD I WOULD GIVE HER 7000 STARS. BEST CREDIT UNION EVER. THEY KNOW YOU BY NAME. I WOYLD NEVER BANK ANY WHERE ELSE. 💗
ALETA LUNG …
I have been a member at PFCU for many years. I use the Greenville and Belding branches most often but their service goes beyond that! Regardless of what questions I have asked, I’m always treated in a friendly, helpful manner. Whether …
This is my second time getting a loan through this credit union. The staff is awesome here. I worked with a loan officer by the name of Donicka . She went over and beyond to make sure everything went smoothly. I really appreciate the great customer service.
We closed Chase and Wells Fargo. Moved everything to Preferred. Preferred was previously Grand Valley Co op Credit Union. Merged, I think. Anyway, I have done business with the Sparks location since the 1980’s. We live in Arizona now, …
Courteous, efficient, and consistently going above and beyond to assist me. Special recognition is due to Eldina at the Sparks Drive location. She’s always available and willing to help. We’ve never had any unresolvable issues with this credit union. I’d highly recommend their services.
Preferred Credit Union is the best. I’ve had y’all for 4 years. Y’all are so amazing credit union that I’ve dealt with. I will continue to go to this credit union. The staff is great. Thank you so very much for your service.
This credit union is an absolute sham. I advise any sensible person to go anywhere else. They are akin to a sleazy payday loan operation that cares very little for their clientele. Liza was an absolute disaster to work with and in the end …
I have banked w/ Preferred Credit Union for 36 years (previously Grand Valley Cop Op Credit Union). Their service is 2nd to none. Regardless of whom I had help me in the loan department, regardless of the credit union name change, they give A#1 service. They are professional, quick and very friendly!
I’ve gone here twice in the last year and have had a bad experience. My normal CU is a part of the Xtend Shared Branch network. I called and asked if they charge for the coin machine, they said no, I get there and they tried charging me. I …
The staff are very friendly and most helpful. I have been banking with this Credit Union for years. I would recommend this Credit Union to anyone who needs local friendly service
Juliana
I’ve been a member of Preferred for a number of years now and just love it. It’s a throwback to a time when you always knew who you were doing business with. All the staff are so friendly and helpful, especially Jeanne in the Grand Rapids …
This place is amazing stayed open 40mins late on Friday to help me get a payoff for auto loan that was through affiliated credit union. That’s right the loan wasn’t even financed through them!! Angela Sean was the most friendly young lady I …
Worst credit union I’ve ever dealt with. Two different branches constantly contacting me, neither one aware of what the other has said, done or charged… I’m strictly auto loan, no banking & am constantly getting hit with fees for unknown …
Everyone at Preferred Credit Union has been fantastic to work with! I can’t say enough about my positive experience. Darcy is absolutely wonderful to work with… explains everything in detail. Just can’t ask for anything more…. Thank you!!!
I went in to cash several checks. They said I couldn’t deposit a check made out to cash. I spent 15 minutes trying to explain that its a very common thing. They did not believe me, they went on to ask me how long I had been with their …
From Grand Valley Co-Op -> Preferred Credit Union, these people have been great. I have been an account holder since 2005 here. Their interest rates are low on loans and modest on savings, customer service is fantastic, and the services …
Processing account changes with this Credit Union is fairly outdated. When adjusting external accounts to pay on loans, rather than easily being able to change pay from accounts, a person employed by the bank is required to process a piece …
I am a dealership and came 2.5 hours to pay off a customers vehicle. This is one of the best banks I have dealt with. I would recommend this bank to others. Very friendly, patient, and helpful. Deserves 5 stars.
I opened my Grand Valley Credit Union account back in 1972! I moved to Kalkaska in 2007 for my job, and ended up closing my account because I did not want to pay a $5.00 fee per month to keep the account open since I was no longer using …
If you need assistance with a loan, ask for Dina, she’s fantastic! Great options, great rates and customer service on A+++++ level. Will be back in the future in case we need more financial assistance FOR SURE!
My only experience with this credit union was having my auto loan through them. This was set up through where I purchased my car. I do not live anywhere near a branch by the way. I paid off the loan in January. I was told paperwork would be …
Zero stars if possible. – Absolutely THE WORST bank i have ever used. I had a loan and a savings account through them and when i paid off the loan i asked if i needed to close the account too so that i would avoid getting any charges. Their …
I’ve been w/Preferred CU since they opened and I love going in and seeing all the cheerful tellers. They are trained WELL. Thank you.!!!
Victoria was my teller today.!!! Merci’
I have been a member when it was called Grand Valley Co-op Credit Union. I have never had the issues that I am having now. I write checks out and I know approximately when they will hit my account and if I forget to transfer the money over …
(Posting for Barb M) always friendly, courteous service from the tellers and other agents. Monica H has been especially helpful – goes out of her way to provide the best service and always with a smile.
I’ve been in multiple times and was fortunate enough to be greeted by Monica H. She was also more than patient with me during a difficult transaction. The staff is always friendly, enthusiastic and helpfull.
I have been banking with this bank for the past 35 years and find that it is the best place to bank because no matter where you are in the world, you have access to your account. You receive great customer service in person as well as over …
Like a home away from home, this is my ‘preferred bank’! Professional, knowledgeable, and friendly. Quick, personable service. Monica reached into her purse and traded one of my quarters for her 2022 Maya Angelou quarter for my little girl’s quarter collection. Just above and beyond!
I have been banking with this credit union for 30 years and have always been happy with their services. Recently we experienced an issue with an account outside of, but linked to, our bank. Angela S helped us and was absolutely phenomenal …
I came in with a long list of requests: help with a recent mortgage refinance, help with merging two accounts with different primary account holder names, help with the mobile app, help with an expired card, help with auto bill pay… I was …
My debit card was flagged for fraud last week. It was so overwhelming because our family was already dealing with another issue, and this situation was very upsetting thinking someone had used my card.When I arrived at my Grand Rapids …
I tried to use their Sparks Dr. location as a shared branching center to deposit a $200 Christmas check for my minor son. Because my child was not present, they refused to make the deposit… I am his joint account holder and even the supervisor on duty refused the deposit. Not much of a “shared” branching center!!!
great place to do banking. they will make you feel welcome every time. customer service exceptional in all aspects.
These guys are crooks , they few you to death . I put a few hundred dollars in there a few years ago , n opened a line of credit visa , rewards on that were terrible , they continued to fee me until they got it down to 9.95 , finally made …
Marta Dulaney, Mortgage Loan Officer was very helpful and kept me posted on the status of my loan all the way to closing of the house. I always support our local credit union.
Opened a new account and had a terrific experience!
Kathleen was courteous, attentive, and efficient!
Pleasure doing business with such a responsive and respectable local business.
Thank you and keep up the good work!
Received a car loan through them. I have top notch credit, bought an inexpensive car for work only and these idiots send requests each month for paperwork they received from the dealership. I am going to get a loan from my credit union and get away from this place!
EMPLOYEE MONICA HAWLEY WENT ABOVE AND BEYOND FIR ME TODAY. IF I COULD I WOULD GIVE HER 7000 STARS. BEST CREDIT UNION EVER. THEY KNOW YOU BY NAME. I WOYLD NEVER BANK ANY WHERE ELSE. 💗
ALETA LUNG …
I have been a member at PFCU for many years. I use the Greenville and Belding branches most often but their service goes beyond that! Regardless of what questions I have asked, I’m always treated in a friendly, helpful manner. Whether …
This is my second time getting a loan through this credit union. The staff is awesome here. I worked with a loan officer by the name of Donicka . She went over and beyond to make sure everything went smoothly. I really appreciate the great customer service.
We closed Chase and Wells Fargo. Moved everything to Preferred. Preferred was previously Grand Valley Co op Credit Union. Merged, I think. Anyway, I have done business with the Sparks location since the 1980’s. We live in Arizona now, …
I stopped in the Sparks Branch with a special request. Monica was able to take care of me right away. Above and beyond customer service!
Courteous, efficient, and consistently going above and beyond to assist me. Special recognition is due to Eldina at the Sparks Drive location. She’s always available and willing to help. We’ve never had any unresolvable issues with this credit union. I’d highly recommend their services.
Preferred Credit Union is the best. I’ve had y’all for 4 years. Y’all are so amazing credit union that I’ve dealt with. I will continue to go to this credit union. The staff is great. Thank you so very much for your service.
This credit union is an absolute sham. I advise any sensible person to go anywhere else. They are akin to a sleazy payday loan operation that cares very little for their clientele. Liza was an absolute disaster to work with and in the end …
I have banked w/ Preferred Credit Union for 36 years (previously Grand Valley Cop Op Credit Union). Their service is 2nd to none. Regardless of whom I had help me in the loan department, regardless of the credit union name change, they give A#1 service. They are professional, quick and very friendly!
I’ve gone here twice in the last year and have had a bad experience. My normal CU is a part of the Xtend Shared Branch network. I called and asked if they charge for the coin machine, they said no, I get there and they tried charging me. I …
The staff are very friendly and most helpful. I have been banking with this Credit Union for years. I would recommend this Credit Union to anyone who needs local friendly service
Juliana
I’ve been a member of Preferred for a number of years now and just love it. It’s a throwback to a time when you always knew who you were doing business with. All the staff are so friendly and helpful, especially Jeanne in the Grand Rapids …
This place is amazing stayed open 40mins late on Friday to help me get a payoff for auto loan that was through affiliated credit union. That’s right the loan wasn’t even financed through them!! Angela Sean was the most friendly young lady I …
Worst credit union I’ve ever dealt with. Two different branches constantly contacting me, neither one aware of what the other has said, done or charged… I’m strictly auto loan, no banking & am constantly getting hit with fees for unknown …
Everyone at Preferred Credit Union has been fantastic to work with! I can’t say enough about my positive experience. Darcy is absolutely wonderful to work with… explains everything in detail. Just can’t ask for anything more…. Thank you!!!
I went in to cash several checks. They said I couldn’t deposit a check made out to cash. I spent 15 minutes trying to explain that its a very common thing. They did not believe me, they went on to ask me how long I had been with their …
From Grand Valley Co-Op -> Preferred Credit Union, these people have been great. I have been an account holder since 2005 here. Their interest rates are low on loans and modest on savings, customer service is fantastic, and the services …
Processing account changes with this Credit Union is fairly outdated. When adjusting external accounts to pay on loans, rather than easily being able to change pay from accounts, a person employed by the bank is required to process a piece …
I am a dealership and came 2.5 hours to pay off a customers vehicle. This is one of the best banks I have dealt with. I would recommend this bank to others. Very friendly, patient, and helpful. Deserves 5 stars.
I opened my Grand Valley Credit Union account back in 1972! I moved to Kalkaska in 2007 for my job, and ended up closing my account because I did not want to pay a $5.00 fee per month to keep the account open since I was no longer using …
If you need assistance with a loan, ask for Dina, she’s fantastic! Great options, great rates and customer service on A+++++ level. Will be back in the future in case we need more financial assistance FOR SURE!
My only experience with this credit union was having my auto loan through them. This was set up through where I purchased my car. I do not live anywhere near a branch by the way. I paid off the loan in January. I was told paperwork would be …
Zero stars if possible. – Absolutely THE WORST bank i have ever used. I had a loan and a savings account through them and when i paid off the loan i asked if i needed to close the account too so that i would avoid getting any charges. Their …
Miss 1 payment and they repo, even if you can immediately pay. Trash Bank, trash employees, with no morals.
I have always had prompt and friendly service at this credit union. I have been a member from 1972.
I’ve been w/Preferred CU since they opened and I love going in and seeing all the cheerful tellers. They are trained WELL. Thank you.!!!
Victoria was my teller today.!!! Merci’
I have been a member when it was called Grand Valley Co-op Credit Union. I have never had the issues that I am having now. I write checks out and I know approximately when they will hit my account and if I forget to transfer the money over …
(Posting for Barb M) always friendly, courteous service from the tellers and other agents. Monica H has been especially helpful – goes out of her way to provide the best service and always with a smile.
I’ve been in multiple times and was fortunate enough to be greeted by Monica H. She was also more than patient with me during a difficult transaction. The staff is always friendly, enthusiastic and helpfull.
I have been banking with this bank for the past 35 years and find that it is the best place to bank because no matter where you are in the world, you have access to your account. You receive great customer service in person as well as over …
Like a home away from home, this is my ‘preferred bank’! Professional, knowledgeable, and friendly. Quick, personable service. Monica reached into her purse and traded one of my quarters for her 2022 Maya Angelou quarter for my little girl’s quarter collection. Just above and beyond!
I have been banking with this credit union for 30 years and have always been happy with their services. Recently we experienced an issue with an account outside of, but linked to, our bank. Angela S helped us and was absolutely phenomenal …
I came in with a long list of requests: help with a recent mortgage refinance, help with merging two accounts with different primary account holder names, help with the mobile app, help with an expired card, help with auto bill pay… I was …
My debit card was flagged for fraud last week. It was so overwhelming because our family was already dealing with another issue, and this situation was very upsetting thinking someone had used my card.When I arrived at my Grand Rapids …