We remain committed to you and your patients during uncertain times. Let us offer our expert customer service and robust clinical staff to ensure you have the support and assistance you need during these times. Managing a chronic illness can be difficult, but Preferred Homecare specializes in offering you the services and products you need including 24/7 support and in-home instruction and set-up. From the latest technology in respiratory and oxygen care to our full line of durable medical equipment, our goal is to keep you safe at home and out of the hospital.
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
4601 E Hilton Ave Ste 100, Phoenix, AZ 85034
It takes forever to answer the phone. When you call most of the time you get an angry or disgruntled employee either they’re mad at the world or didn’t like what they hear they’ll disconnect the call and it’s like ordering going to a …
Set out wrong equipment
Very poor customer service and support. First time you call they can’t find prescription. Call back get a different person and walla they find it. Each time you call it’s a 20 min wait on hold and you get someone you can barley understand
Clean quiet
Love the staff
Horrible customer service
How is this place still in business.. Who owns this place..
Horrible service they flat out don’t care!!!
Horrible. Worst customer service, they just don’t care!
Worst experience of my life. Terrible customer service.
Incompetent customer service, no personal compassion, products low-quality and not fully operable.
this company sucks, beware never go to them for any tape of service, go to another company
Still waiting for crouches for 2 weeks! Dr. Ordered them and I keep getting the run arounds.
This company has done me nothing but good service I can not complain 1 time
Drivers lack common sense. They lie to their customer. It is an awful,awful company. If you can, do not use Prefered.
I have filed Medicare fraud againest them. They are a very sorry company too have to do bussiness with!
I can’t get service for my oxygen or breathing machine. They keep losing checks and billing me for multiple months.
This place is terrible. They don’t deliver on time and make excuses as to why. They don’t care about their customers at all. I give them a minus 10!!!!!!
Hard to work with. I just want to return you guys equipment back and you guys can even do that right. What a pain.
On hold for 1/2 hour, still no answer. Poor customer service, unacceptable to make ppl wait and never answer the phone.
Aweful customer service. Too week and. Half to get a wheelchair. Worst company i have ever worked with! If i could give -10 i would! Go somewhere else!!!
Worst company ever! I have been waiting 4 months for my son’s nebulizer! I’m taking my referral to a better company.
Awesome. If i have a problem they fit me in the same day. Stay persistent & itll get done. I love the maintenance man, u he the ish.
Slow in every way..like lierally. I tried calling in today..waited on hold for an hr..hung up on 3 times…and still no reply.
This company is horrible not reliable at all my daughter’s bed was surpost to be here yesterday but it never came and when I called they said the driver showed up and no o be was home when I told them that’s a lie cause I was here all day …
Poor and very rude staff delays with patient care they take weeks to process orders very upsetting department. Stay away from here.
I must fall in line with the other single star reviews. The overall staff and phone order department just sucks. I would recommend that you find another service. The over management is very poor.
ABSOLUTELY THE WORST COMPANY TO WORK FOR! I GOT FIRED FOR. MISSING 2 DAYS OF WORK DUE TO MY SON BEING SICK; WITH DOCUMENTATION THAT THEY DIDNT WANT TO SEE! THIS COMPANY CARES NOTHING FOR ITS EMPLOYEES OR CUSTOMERS!
DREADFUL CUSTOMER SERVICE! I tried to get a walker; it took calling 1-2 times a day for FIVE days only to be told on day 5 that they “don’t service central Phoenix”!! Why on earth did they not tell me that day #1?? Now I must start all over. #%€¥#*!
They give u the run around for supply then slow delivery Ive been without supply for 2 weeks. I call and they told me he will call back and never did i really hate this company and call my health care to find another place horrible service and they hang up on u RUDE!!!!!
Delivered item at the driver’s estimated time.
Company kept me informed regarding delivery.
Terrible, just terrible! Go anywhere else if you can. Read the reviews- they don’t lie
I am a paraplegic I use catheters they come from Home Peferred they are very unprofessional in answering their phone’s they leave their clients on hold careless with prescriptions I have called and ordered catheters and waited five days to …
Preferred Home is a terrible company with awful customer service. Find another company or you will be sorry if you try to use them. On a scale of 1 to 10 with 10 being the best they are a “O”.
Lied twice about coming to pickup and now was told they wouldn’t pick it up and we had to take it to them. Could just put it on the street corner till they come.
Doctor ordered shower chair still haven’t received it three weeks later after discharge date.
Preferred would not supply an oxygen concentrator for us to relocate even though insurance would pay for it. The reasoning was “they have been burned before” by people not returning them. Phone calls went unreturned.
Has taken over a month to get the humidifier for home oxygen. It was supposed to be there to begin with. The oxygen concentrator they did drop off smelled the house with a smelly musty smoke stench. I’m sure not healthy to breath in. I got transferred to the wrong department so many times. So frustrating.
For new customers, please review the ratings. This is seriously one of the worst customer services I’ve come across. My wheelchair didn’t get delivered on time because someone cannot read properly. Even though all the information was provided.
my son was given a small volume nebulizer for his primary care doctor and the doctors office used this company for the part and now im receiving a monthly bill. called the company and they stated that i rented the machine from them and i …
They never have anything you need. I need the tank that last 4 hour’s and they don’t care it. They care a 1 hour tank or a real big one that I can’t lift. So you have to care 5 tanks instead of 2 c tank’s. Only soft cannula ,I need a 7 feet ref1600 and they can’t get it.
They do not answer the phone, put you on hold for hours then drop you do not provide the right size cannulas and extensions for your machines, do not change internal filter when needed or even tell you it will need service, just let you …
My dad is quadriplegic from a car accident and depends fully on his power wheelchair. Long story short. 11 months later we have the wheelchair back. Semi working order. Very bad service. They have lost a long time customer.
They are the BEST! i’ve been waiting since 8 a.m. this morning for a delivery that, first, was between 8 a.m. – 1 p.m., i called at 10 a.m. to check on the time again, and they told me then that the time had changed…it’s now going to be …
I’d give less than 1 star if I could. Horrible customer service. You wait at least 30 mins on hold and then they can’t answer your questions. Every department is a different phone number and you have to wait every time you’re transferred. …
i WOULD GIVE THEM A MINUS 1 IF I COULD. Terrible customer service always busy Delivery crew is good – their only redeeming value. They do not carry what I need and supplement with excuses. Once they have you with medicare they have you hooked for 5 years.
1 star because there is not a 0 . 2weeks of calling and each extension does not answer or referred to other options. 15min hold times for days now.refuse to pickup the ewiipme6and contonurd to bill Medicare for using. Medical fraud. Wr are turning it on to thr.indutsncr adjustment for federal investigation
I would not recommend this company if you don’t have to use them. I have a relative that has to use them and they have not provided good service. After calls for about a week of faulty equipment and wrong equipment deliveries, they finally …
I need my powerchair!! 2 weeks since referral was sent by Drs. Office still haven’t heard from them! Paid another company out of pocket $ 250.00 to repair chair. Healthcare Partners need to contact w/ second company!!!!!! I am 71 yrs.young old recovering from ankle fractures, 11 screws 4 plates ankle doesn’t bend!!
This place is the worst company. Not only do they not care at all, but they keep saying they need more information and after you send them what they want they keep needing more. Ridiculous! I would give them zero stars. Do not use them. …
Worst ever! I just got a call from a collection agency as they said my bill that originated in 2013 hadn’t been paid. They sent it to the wrong address!!!!
I was told it was never returned to them and here it is 2016 and almost 2017! …
Complaint Detail / Problem
Complaint Type: Contract Issues
Problem: …
I come here to pick up a wheel chair and walker for my dad and it’s not ready. They didn’t have insurance information verified and paperwork ready to go. The ladies at the front desk were very nice and greeted me when I walked in. Very poor …
We scheduled 2 weeks ahead for the equipment to be picked up. It’s now 2 weeks after the scheduled date and it’s still not picked up.
I’ve used this location and the cottonwood one, both nice service over the phone. I asked for face stickers to hold my 7 month old daughter’s oxygen on her face while she sleeps, they forgot to bring them with the new tanks. I went to the …
This review is for the store with the phone number ending with 9010. There has only been one person at this place who has been nice but I don’t remember her name. I have a mobility scooter. There is something wrong with either the contacts …
Needed to swap a wheelchair. The first chair we received was ridiculously large. Got the run-around when trying to swap. “No chairs available.” “Need a doctor’s prescription.” Like to talk, not much listening, though. After calling on Mar …
PREFERRED HOMECARE SERVICES I WOULD GIVE THEM LESS THEN 1 STAR BUT I CAN’T, THEY ARE NOT A GOOD COMPANY TO GO THROUGH THEY ALWAYS SAY THEY DIDN’T RECEIVE THE FAX OR EMAIL THAT ARE SENT TO THEM MULTIPLE TIMES FOR YEARS I’VE FIGHT FOR MY …
Unfortunately, I’ve had to deal with Preferred for going on 8 years now. I depend on my electric wheelchair 100%, I cannot move an inch without it. And of course, mechanical physics being what it is, my w/c breaks down occasionally. When …
Had a visit from Preferred on 6/2/15, parts were documented to be ordered. The parts were actually not ordered until I called in and initiated a complaint about why we hadn’t been called yet on 7/31/2015. Arrived to the scheduled …
I rented a cpm machine referred from my Drs office to this company.
First the machine was antique and didn’t work. Their was No instructions and dirty. The driver didn’t know how to put it together. Now I am on the second …
Worst company ever, they have had my chair for one whole month so far. For a simple caster repair. No follow up or updates. the worst part is they know I don’t fit in my restroom with the loaner provided. They don’t care that my shoulder is …
If I could give this company -5 stars I would they are nothing but pure evil. They are a glorified medical delivery service on a seriously sickening power Trip! This company needs to loose their Monopoly on providing services it is …
This so call preferred homecare needs to be removed from all Medicare suppliers. Worst customer service ever. I have doubt with some really bad customer service but this place wins The trophy for the worst Customer Service out there. My …
Jan 29, 2018
It is now Monday and I have been calling and getting rude and unprofessional reps at preferred homecare since last week. My insurance sent notification a …
Preferred is the worse medical supply company in Arizona. The customer service is horrifying. I called because they are charging me too much for my medical bed, while speaking with maryann about my issue she told me”are we done because i …
This is the worst company ever. I have been waiting a month for repairs to my power chair. When I call it takes at least 10 minutes for anyone to answer the phone. I don’t know what the delay is and their excuse is that they are waiting on …
this is the only company that my insurance accepts and now I totally understand they under bid everyone and then give the worse service and DME company can give. I had to have supplies for upcoming surgery and they had the orders for a week …
I was on hold for 45 min and then they hung up on me i was trying to get 4 wheel walker as i have trouble walking.it. took over a week and had trouble getting the doctor to fill out the paper work right.when it finally got approved.. I …
I was hospitalized for 2days, after getting out of the hospital, I needed a walker with a seat for therapy doctors ordered . I never got a walker from them they kept making excuses from they don’t have one, to we NEVER got a order from the …
One of the worst company’s to ever deal with, zero customer service from phone calls, personnel that answer and by far the people that deliver home health care equipment to seniors. Rude, nasty and in many ways intimidating. Do not use them, tell your doctors and insurance companies.
My mother recently passed, and this company randomly shows up to get the equipment my mother was using without scheduling an appointment, the person picking up the equipment was rude, filthy, would not wear a mask in the house and did …
You could die in the amount of hold time and probably be buried too. They obviously don’t have …
Unfortunately I cannot enter less that 1 star. This company needs a serious lesson in claims processing and customer service. They are cherry picking the more profitable areas of DME equipment and supplies. Spent days going round and round …
This is the worst company I ever had to work with. There right arm does not know what there left arm is doing. The last problem I had to deal with amongst other problems I had to deal with is, I called the finance department and asked …
my mother was put on hospice when we decided to bring her home from the rehab home because we wanted her to be at home for her last days; due to a past great experience with preferred Homecare with my Father when he was at home on hospice, …
Can I give them negative stars? Horrible company to work with. Unfortunately my healthcare company dictates that I use this company. Had to get some medical supplies for treatment of Lymphodemia that was prescribed by my doctor. Took …
My mother’s doctor ordered a walker from this company. She’s 88 years old and suffering through chemotherapy. When I called to ask if they had a model that doubled as a wheelchair, the rep curtly answered, “No, we can only send what’s in …
The service is terrible ,they leave you on hold too long many times 50 minutes and I get angry and hang up
When you leave messages with the answering service you don’t get call back
Everytime I had to deal with this company has been horrible every step of the way. This is the only DME company that my insurance uses. Everytime I had to get something from them I always had to speak to a supervisor and fight with them to …
PSA: of you ever get a call from Jose Mejia is a lie! He fakes all his calls and pretends to work. The managers are aware and still keep him employed …
No one answers the phone! I’ve been on hold for 20 minutes at a time before hanging up. My calls never reach actual people. I’ve left repeated messages, recorded and with an operator. I know everyone is short staffed BUT it should not take 4 weeks to order CPAP supplies!
At 4 pm on a Friday, I got a call from a scheduler to set up a time for me to come pick up my CPAP equipment. I explained I am wheelchair bound and would prefer the company deliver to my home in Maricopa. She asked me how I get to my …
I have ordered O2 five times since October ’14 and only once was it handled without problems. One time it took three days to get the bottles delivered. That time the Thanksgiving holiday was ruined for five people including two children as …
They claim you still have equipment you rented, invoice you monthly & turn it over to a collections agency. In 2015 I was prescribed oxygen as part of my recovery after knee surgery. They delivered it at 1:30 am to relatives & left no …
This is the worst business I’ve dealt with.
This summer my doctor prescribed a wheelchair when I had foot reconstruction …
Reps are friendly, but company processes and inefficiency are horrifying. I have been trying to get a sling delivered for a Hoyer lift. First I was told it was not delivered due to a need to verify the address. Next it was not delivered …
Have dealt with them for YEARS. They have a high call volume due to so many errors. I have ordered the same diapers and pull-ups for at least ten years, yet every month must call several times to get the supplies I need. I’m very frustrated.
Can’t get anyone to answer the telephone. On hold for an eternity on several occasions. I finally gave up. Guess what… I ordered my CPAP supplies on Amazon and paid for them out of pocket. They cost me 1/2 what I paid last time I …
Horrible service. It takes at east 3 phone calls…20mins on hold each!! They can’t possibly be that fricken busy.
However, they keep leaving me voice messages that I need to call them to order …
Terrible company, unfortunately it is the company my mother’s medical insurance uses, she has medical supplies that she must have every month, they have incorrect amounts, send her the wrong items, or simply dont deliver that months …
Preferred Homecare is the worst company you can use for any of your healthcare needs. I have been on the phone with them for the past 8 days, spent several hours on hold and then hung up on. I had the representative write down my phone …
They need real people to work . The answering service sucks. Always say they have a high number of calls answered the phone get to work.
Was told on Friday that tue I would get my wheel chair. Between 8am 1 pm with a 45 min hold and disconnect and recall and 27 min hold and then 110pm came no delivery called them and I was told by supervisor your chair did not go out today …
Awful. On hold for hour plus, never reach anybody. Just need CPAP supplies, should be easy online interface for this. Instead, going to Amazon for supplies that Preferred Homecare should provide, per their contract. Going to tell CIGNA they need to find another vendor, since no one there is doing their job.
Worst experience ever when I had to go and pick up oxygen tanks because the delivery was never made even though it was prescheduled a week in advance I was absolutely floored by the fact that we stood outside of the business front door with …
Quick to take your order then delivery is wrong and not when they promised. They cant find records and don’t know what equipment they sent so they ask you yo identify it by color and you still get the wrong part. Been waiting for side …
This company absolutely does not care about customer service in the lease, they never answer their phones and when they do they’re Representatives are rude. …
Terrible company… takes 30-45 minutes to get a live person to answer. Cpap replenishment office lady has attitude. After giving me wrong size mask they missed next home appointment, so had to call again only to hear more excuses and …
My doctor ordered three things for me. A shower bar, a wheelchair and a four wheeled walker. I waited for 3 weeks for them to call me and I did not receive a call back. I called them back and they said they had referral for all three but …
Run and run fast if you are considering using this company! After numerous phone calls with extended hold times minimum of 30 minutes, I have been lied to misinformed and misdirected. They made the decision for me as to what my needs are …
every time you call you are on hold for at least 1hr. My mother’s oxygen wasn’t delivered because they couldn’t find the address. She had one tank left ! I am not sure how that is acceptable at all! when they do deliver the oxygen it’s at …
They are the worst since the Philips Respironics problem you can never get them on the phone. They have horrible customer service even if you do reach them.
have been waiting over a week to get a mattress Overlay for my bed. I have not been able to sleep in my bed. No one answers the phone in that department and if they do they hang up on you. I called and passed 0 and got a live person to …
My son has his g-tube supplies, formula, wheel chair stroller and oxygen supplies from Preferred Homecare. There can be long wait times on the phone, sometimes I will call 2-3 times a day persistently to reach someone but overall when I get …
We have tried getting my sister’s oxygen equipment picked up for over a week since she has moved. It takes almost an hour to get someone on the line to reschedule as they refuse to make an appointment or work within the time frame of the …
Worst business I have ever dealt with. Impossible to reach. On hold 40 minutes and then chose the option to leave my number for a call back by end of day. It’s been 2 1/2 days so far. My insurance only allows supplies from them. They don’t …
If you care about the mortality rate of your loved ones, please do not use this company. The only thing they can lead you to is to putting a column in an obituary for your loved one. Terrible company with even more tragic results.
What a joke. The hold times each and every single time are worse and worse. Currently sitting on hold for 2 hours and 15 minutes to schedule my wife’s refill! And because you can’t get next day, we have to endure this absolutely ridiculous …
Absolutely everyone on here that said the wait times on the phone and the atrocious customer service are TRUTHFUL in their statements. Someone said it’s taken months in an attempt to get a machine. Yup, finally managed to get someone on the …
Hangs up on customers. Ships out medical supplies late. Unusually long hold times. …
The sooner robots replace these incompetent people they call “customer service” reps now a days, the better place the world would be. Whoever runs this company should be ashamed of themselves. In years of dealing with this company I’ve had …
What a mess, if you are lucky or smart enough to read reviews on this organization before doing business with them, “Take Head and Steer Clear”. Unfortunately, you probably find yourself in my position where the Dr. and or clinic that …