Founded in 1896, Preferred Mutual Insurance Company is one of the leading insurance carriers.
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
| Friday | 8AM to 5PM |
1 Preferred Way, New Berlin, NY 13411
I cannot say enough about Preferred Mutual Insurance Company Everyone I speak to is extremely kind courteous warm friendly patient and very understanding to my needs. As for pricing I think they are very reasonable I am very happy with Preferred Mutual Insurance Company. Thank you thank you
i got my best price with them after getting quotes from at least 10 companies , even after i had a accident i got my agents direct number , and she was amazingly helpful , both with info and what to do next , i am really happy that i got coverage from them , definitly recomend them
Quick response to claims
Bad customer service
Wife works here!
Great company !
They go above and beyond for us.
Terrible customer service. FRAUDULENT.
Fraudulent company STAY FAR AWAY!!!!!
Great company to work with!
Fantastic Company ! Caring people.
I love Preferred , right on the ball.
Horrible company and horrible people to deal with
Very responsive, helpful with the claim
Very reasonable and responsive!
Wonderful costumer service and very helpful
They are liars never again the worst experience
Definitely not my preference, definitely not a mutually beneficial relationship.
We received a response for our inquiry immediately.
RUDE, abrasive, talks I’ve you won’t allow you to speak, constantly unprofessionalism at the highest
Very helpful. Highly recommend.
Website and service are always easy to access and available.
Service consistently unavailable and does not return calls.
all staff is knowledgeable, curteous and very helpfull.
Why would an insurance provider not have weekend support?!
Great service! Honest and ethical! Thank you!
Poor Service with mediocre pricing. No reason to insure with them when there are so many better options…
Looks like all 5 star reviews are left by employees…..
Dont trust this insurance company they will fight tooth and nail to not pay you.
I wish I would have researched them up before getting a policy from them.
Careful they will increase your policy rate for no reason
I have been very satisfied with the customer service and quick follow up.
Seems like a fight to get a legit claim paid
We have been insured with PMIC since 1991…….Great Insurance Company
Fair pricing and no issues getting paid on a claim.
They owe me 10,000 dollars for over 1 year and wont pay up. Do not use them they suck
I was rear ended by one of their clients and they only would pay half of the repair estimate and I would have to pay difference myself!!
Rob people blind. Arrogant people. Dont trust them. They take your money then when something happens wont pay for your car.
im saving over 300 a year…i dont care if customer service isnt up to par with others lol
Great insurance company been with them for going on 3yrs!
The worst insurance company in the world. I file a claim not fault they don’t care about your side.
Any claim you make will take over a year to settle don’t expect anything but aggravation and them to treat you horrible stay far away from this company!!!!!!!
Very easy and quick to make payments and find out account information on the website. I recommend Preferred Mutual.
I have been a customer for over 6 years, and they’ve never disappointed me once. Thanks for being there when I needed you the most. …
If you get hit by one of their insured you have to go to court don’t wait on them they will never return your phone calls and never come to assess the claim they are not really protecting their insured either I would advise to stay away from them for insurance they will avoid your claim and leave you open for a judgement and lawsuit.
Classic New Bwrlin, NY building located right on Main St, next to the Library/Museum and Frank’s NY Pizzeria, two other icons of the town… Gotta love the charm and character this little old upatate NY town has to offer…
I would highly recommend this insurance company, you always receive excellent customer service and they truly care about their customers.
“Service consistently unavailable and does not return calls no car for a week and all they’re saying is that the check is in the mail
I have found that NO Insurance Company can beat Preferred Mutual’s rates for Good Insurance at affordable rates.
They have terrible customer service and cancel insurance at the drop of a hat. I would not recommend this company.
Beyond words to write to tell how very displeased I am with them but know why I no longer have insurance with them.
Great place to get parts and gear. Awesome to see a place that has parts for older bikes. Thanks for everything!!!
I’ve had Preferred Mutual since I purchased my home and have always been very happy with them.
This company treats its employees and customers like family.
Had a great experience after totaling my car. Every step of the process was smooth and the staff were all professional, timely, and knowledgable.
Preferred has been great for us. Their service has been top notch, and our recent claim was handled with care, honesty, fairness, and timely.
I’ve had there insurance on my house and vehicle, very good to deal with.
Professional, prompt and pleasure to do business with.
work with this company for long time but, so sad next time before put costumer in collection tried to call to resolve, anyway have one star from me
They refused to renew my policy after a claim. I thought that was the whole purpose of having insurance??? Would not recommend them to anyone.
I’ve had preferred for 5 years now and 1 house and 4 vehicles on policy!! They are so easy to work with whenever you have a claim
Chelsea is a life saver, she was so nice and helpful, I am so glad I have these great people as a resource. Thank you again Chelsea
This company is very slow at doing any claims they are hard to get on the phone they takes at least a week to come out to appraise.and when they do they take a picture and take off without communication with you.I had a friend who had this …
Would give 0 stars if it was an optoin: 1 late payment – they cancelled us and didn’t notify us about it – then they refused to reinstate us, causing hundreds of dollars in fees to dmv – would not recommend to anyone – PLEASE pay a little extra a month for a better company.
A tree fell on my house. A rep came out and said get an estimate. I did and they accepted it and cut a check. It was that fast and easy. Thank you for being my insurance company.
My agent through Preferred Mutual, L.P. Thompson Insurance, is the best. Preferred Mutual honored my long term policy this year, quite well. 🙏 …
Had a glass replacement claim. They were supposed to set up the appointment but failed to do so. I had to make all kinds of changes to my schedule to accommodate their oversight. Poor customer service.
I had 2 cars and house with them for several years – difficult to deal with, terrible, terrible payment portal for keeping track of policies and payments, got bad information when i called in with questions, AND I was able to get far more coverage for same $$s when I switched to new company!
Website Is great and easy to follow
Employees taking phone calls assisting customers are very professional and knowledgable. They are eager to resolve any questions or concerns a customer may have …
This is the worst insurance to deal with! This a hack of a company, super unprofessional, disgustly rude and immature. One of their insurers actually crashed into me, 100% their fault and they really told me I could take it or leave their …
I really appreciate the customer service that I have received with my home insurance. I have had my home insured with Preferred Mutual for many years and have always had the greatest service.
Bad company. I have insurance with them for my company. They denied my case with a fine print incomprehensible reason. So I have to put a lawyer knowing that I was losing money. But at least I knew that I was right. Don’t insure with them. Bad company and arrogant people.
We’ve had bad luck over the last couple of years and Tammy has been great in getting our cars adjusted quickly and the claim was done promptly always with friendliness and courteously.
You can’t find a bigger group of sleazy , no good, scumbags than these people.
I can only hope horrible things happen to their familys. These people are thieves of the lowest kind.
One of their clients hit my car, i have two witness and yet they will NOT cover the repairs until they get video. Company is a joke!
After the flood in July of 2017 i turned in an insurance claim for damage to my home. After speaking with my agent and forwarding pictures of damage and receipts to repair i had a check in less than one week. I never thought this experience would be so easy, thank you Preferred Mutual
One star cause 0 isn’t an option this is the worst insurance company in the history of the world!!! My truck was damaged due to flooding it took 2 months to resolve my claim which was my first ever insurance claim I have ever filed just to …
Awful experience attempting to contact agent assigned to my claim. Didn’t call me until 3 days AFTER my accident, consistently unavailable. This was my first accident and I’ve never experienced something so frustrating in my life. No regard for the client at all whatsoever.
They paid me for my damaged car hit by their insured customer. And they provided me with a rental vehicle until my car was completely fixed.
Worst to deal with. They. Never. Do well with claims.
Amazing insurance company. Easy/quick claims process. I switched from Usaa to preferred 5 years ago. Hands down less expensive. Staff is extremely friendly and eager to help. Keep up good work Preferred!
Been a customer for 18 years. Any contact with reps have been quick and easy. A homeowners claim I submitted was acted on quickly and settled with no unnecessary headache for me.
If I could give -10 stars I would! Dealt with Christine, who was extremely rude and not helpful at all. When I called regarding a claim to ask questions, she sighed into the phone as though I was a bother to her, giving me attitude with her …
My Rep Rita Cormier was the most unresponsive and awful person I have ever worked with in the insurance industry and frankly most of my personal and business interactions. she seems like a sweet lady on the phone but whatever you do dont …
Wow, where to start? My husband and I had homeowner’s insurance with Preferred Mutual (through local Agency Lutz Insurance) for 20 plus years. Monthly payments came out of our checking account automatically. Apparently there was 1 month (in …
Worst Insurance company, they increased my homeowners insurance after the first year by $200., customer service is not helpful. They still did not cancel after I switched insurance carriers and agent (Berkshire Insurance Group)and continued to charge my account . Poor Poor , If I could switch my life insurance I would.
I just want to start by saying this is threview e worst company I have ever had The misfortune of enduring from the beginning it took them over 2 weeks even to return a phone call nothing is legit about this company every other than this …
Someone who has this insurance company hit my car so I filed a claim through them. It took 9 days for me to get an insurance representative on the phone. Finally, the told me how to get my claim taken care of. Then the check didn’t come …
AN INSURANCE COPMANY TO AVOID .. sure I can go on and on to explain why ..but that would just waste your time .. Since you insist I have to edit this review ..and give you some more info ..The freedom of speech or opinion is …
i have been very satisfied with them, great rates, i will not switch any time soon. i get a few discounts , and they have been good to me. i deal with a local broker who is registered with them. i can email them and get stuff done that way, which is convenient
In my opinion, they are liars and thiefs.
They have no intention to pay what your vehicle is worth and will fight you every step of the way. I’m going on my 4th month after vehicle has been deemed a …
I’d give zero stars if possible. I had a water leak due to my utility company putting me on a neighbors meter and turning mine off. For two weeks, despite the utility company saying they’d give the insurance company the information needed, …
Horrible customer service; every year there’s an issue when renewing my auto insurance; they wait until a few days right before the renewal date to send bogus requests to my insurance agent. Also, they are not very responsive to emails. I …
I had two HO policies with them. They sent a cancellation notice but I assumed that the mortgage company would pay it as it is escrowed in my mortgage payment. Found out it was a the other policy with no mortgage and had been without any …
This company is extremely unprofessional. One of their clients damaged my car. My insurance company contacted Preferred Mutual right away and let me know that a claims adjuster from Preferred Mutual would be contacting me within one or …
Been with them for years with my car insurance best price I could find for my new car
We just had a major insurance claim for water damage when the water heater leaked. Preferred Mutual was quick, helpful and fair. We got a settlement check within days and a promise that if the work costs more than the estimate, they would …
I had this company for 4+ years. I was treated terrible by my agent (she’s no longer my insurance agent) then I have this company sending me bills. I call and bring information on my new policy in. They placed a bill in collections for my …
Preferred Mutual has been so helpful on all my insurance needs. I recently switched to them after almost 20 years with another company. They made it a breeze to do with all my policies and their prices are wonderful! I recommend them for all of your insurance needs.
Shame on you! Now I understand why you have a 2.9 rating. In the last 1.5 years I have had three experiences where deer have hit the side of my car. I live in the Adirondacks and they run out of nowhere on suicide runs. I always believed …
We are a small business owner trying to survive during this critical time. Yesterday we received our renewal for our business insurance and Preferred Mutual has decided to raise our rate by 50%. …
Preferred Mutual and their local Agent and independent Appraiser were outstanding after a fire that destroyed 2/3 of our house. Prompt arrangements were made for temporary housing with an advance check for living provisions . …
A 17 year old under his parent’s policy with Preferred Mutual rear ended my daughter, totalling her car and his. Another teenage girl swerved to avoid hitting them both and totalled her car as well. This kid caused 3 vehicles to be …
My auto insurance kept going up every month until after a year it was $21.00 more a month, and up $1.00 more next month. My husband and I gained only 2, 000 miles on our cars between inspections and haven’t had an accident in decades. My agent found us a better deal and I am now saving $500.00 a year with another company.
This is my first homeowners claim. This past Spring we had 2 monster rain storms and 1 tornado. It blew out the mortar in the chimney and water went through the layers of the ceiling where we saw it. The adjuster Caroline Ingram dismissed …
Liked them for 20+ years, had renter’s then homeowners, and car insurance with them. They weren’t always the cheapest option, but I like supporting a smaller more local (New York State) company. Had an issue this past Summer with water …
We have been using Preferred Mutual for 7 years. Their rates are lower than their competitors and provide the same coverage. …
Would never do business with them again. Bought a new car in July before my policy renewed. Received no bill for the new car. Paid new policy off. Finally get a bill for the new car in November after I was told by my agent it was all set. I …
A driver insured by this company drove into my property, took out a fence, and about 15-20 foot tall trees edging my property. I was lucky enough to spot the vehicle which I had a part of a month later and filed charges. …
They are horrible with large claims! I paid into this company for nearly 20 years. I have a squeaky clean driving record. Only once in all those years did I ever had a claim that was due to my driving and that was for a small dent. When I …
I was very satisfied with my recent experience in filing a claim for the loss of my vehicle. The agents assigned to me were pleasant, efficient and settled everything as soon as possible. I’m so glad I chose …
I was hit by a Preferred Mutual customer and the entire experience was horrendous. The agent (Dan) was not helpful at all. When he set up my rental car (as his customer was at fault) he gave me the number to an office that was 60 miles away …
I wish I could put no stars. This insurance company is the worst ever. Waited 8 months for payment on car accident. They always say the can’t talk when you’re in litigation, but you’re in litigation because they don’t talk! They don’t …
I have been a customer of preferred Mutual for seven years. I am completely satisfied with the company. Over the years I have put in several claims. Each time the process went smoothly and quickly. The agent I worked with was helpful and …
Terrible experience with this company. Paid our premiums for over 15 years then when we file a claim they find a way to low ball your property in order to avoid paying what its worth. Had to fight with them and provide a unreasonable …
Buyer beware with PREFERRED MUTUAL. I have been policy holder for many years. I was just cancelled because they don’t allow you to make 3 claims in 3 years. I only made one claim in 3 years but they would not reinstate me. I asked for the …
Had an issue with notifications being sent to an old e-mail address. All it took to resolve the matter was a quick call to a service rep. She was knowledgeable, understood my issue, and was able to assist me in correcting the problem. I’ve had many insurance companies over the year, but Preferred Mutual has been by far the best.
Preferred Mutual has gone beyond what I expect from my insurance company. They are very responsive, non hesitant about payouts, have knowledgeable personnel and agents. In 60 years of buying insurance for both personnel and business, I have never run across an insurance company of this quality. I highly recommend them!
First and foremost you always talk to a human immediately, and they speak clear English. At the most they transfer you once, to a rep who can help you personally. They are very quick to handle any claims. They always put you at ease, and …
When called both the company and broker due to an alert from the DMV for a suspension due to a 20 day lapse in the coverage – from Preferred Mutual to Geico because I was able to get the same policy for $800 and not $1600, while I was told …
RUN from this company!!! Our family home of 100 years had a leak. Preferred ran us around for two years, blamed us and denied coverage. We took care of our home. We paid thousands in premiums. We never made a claim. We gave decades of …
Tom Craig is a fantastic underwriter! He is so helpful, knowledgeable and always willing to go the extra mile for the insured’s to make sure they are covered in the absolute best way! 100% trust Preferred Mutual Insurance Company!
The physical damage claims representative was absolutely awful. Calling and asking for a supervisor unfortunately did not resolve the problem. This was a horrible experience. There was lack of communication on the representatives part and …
Would rate this company 0 stars if possible. The company cancelled our policy with 0 opportunity to remedy the concerns of the company. Which some of the concerns stated in the letter were inaccurate and not true. Save your self a headache go with a different company. TERRIBLE.
Last month I literally had the worst luck. I had three company vehicles go down. One to a drunk driver hitting one of my company trucks, someone cutting off one of my drivers and one company vehicle had an issue with the fuel tank. …
I continuously have to prove my home isn’t a liability. Inspection reports for this and that, it never ends. They are the first company to ever request so many inspection reports, if you don’t want me as a customer then just cut me and stop …
This is the most dishonest Home owners insurance company. I have had them for about 20 years and only had filed two very small claims in as long. Preferred Mutual will do what ever they can to avoid paying on a claim. …
Customer Service is impeccable. They are always professional, knowledgeable, pleasant, patient and thorough. I have never had a bad experience. I highly recommend Preferred Mutual, rates are reasonable & staff is excellent
I came to this business to conduct business. To gain access you have to talk to a woman via video. I arrived and saw the woman but she was talking with somebody to her left. She wasn’t looking at the screen. I could hear her conversation …