Preferred Networks specializes in providing service in rural and remote areas where other carriers do not. We provide high- reliability / FAST Internet. … See more
Service down and no one answers tech support it states the mailbox if the person your trying to reach has not been setup yet, very disappointed in the service but stuck until charter comes in
not verry honest,had to have them out to repair THERE equipment.took a week to show up.then out of the blue here came a bill for 208+.why should a customer pay for repairs when I do not even own the equipment!!!
When you try to call them they never answer they put you on hold and then hung up on you with the Internet goes out very often I wouldn’t think you guys should consider this due to the fact that you guys going to be losing a lot of customers and going somewhere else you guys need to fix your Internet problem
Internet is down quite often.
Update: apparently they don’t like people complaing that the Internet is down quite often. Manager called and said if we don’t like it we can switch providers. Really??? this is customer service?
I HAVE BEEN WITH THIS COMPANY FOR ABOUT 2 IF NOT MORE AND WERE ALWAYS SO GOOD.. BUT NOW LATELY I GOT A BILL FOR $212.00 AND I THINK THAT IS OUTRAGEOUS AND I AM CANCELLING MY INTERNET. I WILL NOT BE PAYING OVER CHARGES WHEN I ALREADY PAY $80 …
These guys don’t cover their own equipment. I had to pay $200 because the radio they installed on the side of my house malfunctioned. That’s in addition to $70 a month for sluggish internet.
Yerington has been behind the times on allot of things including Internet! Not any longer!! Preferred Network can handle all of you high speed needs from home to commercial use. No restrictions on commercial use for all thoes gamers that …
These people are a complete and utter rip off. I recommend you call someone else like High Desert Internet for your internet needs. Preferred has lousy service and their internet goes out when a tiny cloud shows up. They are rude on the phone and the service is unreliable. Do NOT use Preferred Networks.
Honestly this is the worst internet I’ve ever had, I pay 100 dollars a month for 350gb of internet! Well every month I run out, I can’t watch movies on Netflix or even play video games! Without running out of internet! They say people …
My experience with preferred networks has been wonderful. Netflix works without buffering no matter the time of day! I am able to play internet games without any lag what so ever. I would recommend preferred networks to anyone.
Preferred Networks has taken very good care of me over the past year. I am able to Skype my grandchildren back east and that means the world to me. I also stream Netflix for entertainment. I recommend them to anyone interested in reliable service and fantastic personal customer service.
Before switching over to Preferred Networks, I was getting a very patchy connection through a cable internet service, due to how diluted their network is in my neighborhood. My connection would drop completely if I even got close to the …
Preferred Networks provides very good and reliable service. The rates are also reasonable. So glad I got this service in time for COVID! It has made a huge difference for everyone in the house.
So I have been with Preferred for 3 or 4 years now. When their equipment is working the service is great. I opted for a 8gbps program which most of the time is at that speed or better, but some nights and weekends that speed drops off …
Terrible experience week off the day after you pay bill on for two days then goes out Friday just before five if my service was this bad I would be giving people the service for free to save face but not these guys they shut their phones …
Awful internet! Goes out probably at least once a week for several hours. Super expensive for what you get. John the owner/tech support guy has awful customer service. He actually is kind of a jerk. …
Great service, talked with a human from the united states who spoke english. Paul installer was excellent, friendly, and on time. Do not change how you are doing business. …
Wow!! Today marks another day of them being down again. This time it will be 15 hours if it goes all the way to their time they said it will be back on. Almost every Thursday. Thank goodness that I’ll be going to a different internet service.
UNBELIEVABLE! A power outage the other day caused our internet to go out and I could not reboot the system. After calling them they were out in just over an hour. They advised that the “box” could be fried and there would be an …
We love Preferred Networks because it is everything we need and the employees are nice and there is real customer service. And I’ve always talk to a REAL person when I call! Carlos, our technician, did a great job–we needed to move the …
Technician was extremely professional. exceptional customer service, he paid attention to detail. would highly recommend him for any future endeavors. believe he his a huge asset to the company.
I have had Preferred Networks internet service for several years. It has always been reliable. I have the lowest level of service and it performs well. If I have needed technical help it has been excellent – usually above and beyond what I need help with. I recommend this service.
There have been a few minor issues with the service itself, but they are always on it. The staff is always friendly and the techs are highly efficient and quick. This company has always stood behind their promise of excellence for us and if …
Exhausting internet service. You have you put so much time into Prefered Networks that they should be paying you. Massively overpriced ($100 a month for 25mbps, then, $8 a month for tech support.) Massively unreliable. Company wide outages, …
I am re-writing my review as I finally receive the information that was needed. It did take a few weeks after I attempt to get them but I finally received them. …
I’ve been a customer for years now. As of lately, our service has been nothing but trouble. It drops daily and when you have it, the speed tests are showing a whopping 200 kbps!! When you have a college student, they NEED the internet. …
6/26/22 – Wow, what a surprise, the network has been down multiple days AGAIN! That’s on top of me having to call every couple of weeks to actually get the speed I’m paying for. What a joke of a networking company…any decent company would …
If I could give zero stars I would. I have been a customer for years and with the change of ownership came frequent outages with repairs taking up to 7 days and I currently have been without internet for almost 48 hours with deplorable …
Service tends to go out weekly. They say they have installed upgrades, but it has only gotten slower. I highly recommend looking at other options if you have them. Unfortunately in my area, a reservation, it is the only choice because they …
We recently got in on your free installation in Silver Springs and have been so happy we made the switch from our hotspots. We run 2 homes with one satellite and several devices at once with no buffering even in extreme weather. We are most …
Quite possibly, the worst public service provider on planet earth. Every month we battle low performance speeds, internet outages, etc.. Never do they offer a discount or refund because outages. Not even an apology. It’s like paying for a …
was good, now the last year is terrible. The updates or equipment upgrades they have been doing are garbage. They should have left it alone. It is spotty, unreliable, and has been out for a week or two multititle times. Got a letter from …
Not impressed
Trash Internet and trash service.
Professional, efficient, perfect! Tahnk you!
Very unreliable provider.
Excellent timely service and follow through.
Awesome job Kyle was great and very informative
Good reliable service and people willing to help and work with you
Excellent Customer Service, Reliable Internet Connection, All Around a Great Experience!
Your internet slow and it cost way to much and it should be unlimited
Very competent service Tech.
thanks!
We live 5 miles out of town and works great!
Service down and no one answers tech support it states the mailbox if the person your trying to reach has not been setup yet, very disappointed in the service but stuck until charter comes in
This was a decent company prior to them selling out.
Did a great job on the install and was very courteous
great job and no complaining about crawling under my house. Thank you M Butler.
Lack of response time. Internet goes out frequently. They do not follow through on commitment in regards to scheduling or calling back
Thanks for trying to make things right.
not verry honest,had to have them out to repair THERE equipment.took a week to show up.then out of the blue here came a bill for 208+.why should a customer pay for repairs when I do not even own the equipment!!!
Great service fast ! And did not take any time at all awesome work!!
When you try to call them they never answer they put you on hold and then hung up on you with the Internet goes out very often I wouldn’t think you guys should consider this due to the fact that you guys going to be losing a lot of customers and going somewhere else you guys need to fix your Internet problem
I love that my call is answered and handled immediately. I’ve been with them for years and am very happy with my service! Thank you!
Great personnel, above and beyond.
Can’t get a real person for tech support, they want you to leave a message. Service has been on and off lately!
Mix up on our info and was uninstalled. Called company and was taken care of and service back on. Thank you Preferred Networks!!
Service and reliability has gotten much better over the past year. They the best option when fiber isn’t available.
Internet is down quite often.
Update: apparently they don’t like people complaing that the Internet is down quite often. Manager called and said if we don’t like it we can switch providers. Really??? this is customer service?
I HAVE BEEN WITH THIS COMPANY FOR ABOUT 2 IF NOT MORE AND WERE ALWAYS SO GOOD.. BUT NOW LATELY I GOT A BILL FOR $212.00 AND I THINK THAT IS OUTRAGEOUS AND I AM CANCELLING MY INTERNET. I WILL NOT BE PAYING OVER CHARGES WHEN I ALREADY PAY $80 …
These guys don’t cover their own equipment. I had to pay $200 because the radio they installed on the side of my house malfunctioned. That’s in addition to $70 a month for sluggish internet.
Great customer service! Andrew was extremely professional and helpful. Thank you!
Great customer service . He was wonderful would use them and him again .Very friendly and did the job !)) stars for him
Yerington has been behind the times on allot of things including Internet! Not any longer!! Preferred Network can handle all of you high speed needs from home to commercial use. No restrictions on commercial use for all thoes gamers that …
These people are a complete and utter rip off. I recommend you call someone else like High Desert Internet for your internet needs. Preferred has lousy service and their internet goes out when a tiny cloud shows up. They are rude on the phone and the service is unreliable. Do NOT use Preferred Networks.
Honestly this is the worst internet I’ve ever had, I pay 100 dollars a month for 350gb of internet! Well every month I run out, I can’t watch movies on Netflix or even play video games! Without running out of internet! They say people …
Used to be decent, now with new owners I have intermittent service and nobody cares. Not very happy about this supposedly upgraded better service.
My experience with preferred networks has been wonderful. Netflix works without buffering no matter the time of day! I am able to play internet games without any lag what so ever. I would recommend preferred networks to anyone.
Preferred Networks has taken very good care of me over the past year. I am able to Skype my grandchildren back east and that means the world to me. I also stream Netflix for entertainment. I recommend them to anyone interested in reliable service and fantastic personal customer service.
Service is spotty. No offer to take of from billfor last week of June. 😡 …
Before switching over to Preferred Networks, I was getting a very patchy connection through a cable internet service, due to how diluted their network is in my neighborhood. My connection would drop completely if I even got close to the …
Preferred Networks provides very good and reliable service. The rates are also reasonable. So glad I got this service in time for COVID! It has made a huge difference for everyone in the house.
I can’t wait until I can afford the equipment to make Starlink my “preferred network. “
So I have been with Preferred for 3 or 4 years now. When their equipment is working the service is great. I opted for a 8gbps program which most of the time is at that speed or better, but some nights and weekends that speed drops off …
Terrible experience week off the day after you pay bill on for two days then goes out Friday just before five if my service was this bad I would be giving people the service for free to save face but not these guys they shut their phones …
Awful internet! Goes out probably at least once a week for several hours. Super expensive for what you get. John the owner/tech support guy has awful customer service. He actually is kind of a jerk. …
Great service, talked with a human from the united states who spoke english. Paul installer was excellent, friendly, and on time. Do not change how you are doing business. …
Wow!! Today marks another day of them being down again. This time it will be 15 hours if it goes all the way to their time they said it will be back on. Almost every Thursday. Thank goodness that I’ll be going to a different internet service.
UNBELIEVABLE! A power outage the other day caused our internet to go out and I could not reboot the system. After calling them they were out in just over an hour. They advised that the “box” could be fried and there would be an …
We love Preferred Networks because it is everything we need and the employees are nice and there is real customer service. And I’ve always talk to a REAL person when I call! Carlos, our technician, did a great job–we needed to move the …
Technician was extremely professional. exceptional customer service, he paid attention to detail. would highly recommend him for any future endeavors. believe he his a huge asset to the company.
I have had Preferred Networks internet service for several years. It has always been reliable. I have the lowest level of service and it performs well. If I have needed technical help it has been excellent – usually above and beyond what I need help with. I recommend this service.
There was no internet for at least 4 days straight. Long outages, inconsistent service, and zero communication with customers.
Towers are constantly down. Little to no help from the staff. Worst internet service by far.
There have been a few minor issues with the service itself, but they are always on it. The staff is always friendly and the techs are highly efficient and quick. This company has always stood behind their promise of excellence for us and if …
Exhausting internet service. You have you put so much time into Prefered Networks that they should be paying you. Massively overpriced ($100 a month for 25mbps, then, $8 a month for tech support.) Massively unreliable. Company wide outages, …
I am re-writing my review as I finally receive the information that was needed. It did take a few weeks after I attempt to get them but I finally received them. …
Terrible reliability, constantly down, no refunds whatsoever for their failure to provide service. Take your business elsewhere.
Yet another outage Multiple times a week, Anyone that says this is a reliable service Lying.
I’ve been a customer for years now. As of lately, our service has been nothing but trouble. It drops daily and when you have it, the speed tests are showing a whopping 200 kbps!! When you have a college student, they NEED the internet. …
ok. Glad it is back up. Why did it drop to 15mbps instead of 20?
**
down still???? It’s been almost 48 hours!!! People are depending on the …
6/26/22 – Wow, what a surprise, the network has been down multiple days AGAIN! That’s on top of me having to call every couple of weeks to actually get the speed I’m paying for. What a joke of a networking company…any decent company would …
If I could give zero stars I would. I have been a customer for years and with the change of ownership came frequent outages with repairs taking up to 7 days and I currently have been without internet for almost 48 hours with deplorable …
Service tends to go out weekly. They say they have installed upgrades, but it has only gotten slower. I highly recommend looking at other options if you have them. Unfortunately in my area, a reservation, it is the only choice because they …
We recently got in on your free installation in Silver Springs and have been so happy we made the switch from our hotspots. We run 2 homes with one satellite and several devices at once with no buffering even in extreme weather. We are most …
Quite possibly, the worst public service provider on planet earth. Every month we battle low performance speeds, internet outages, etc.. Never do they offer a discount or refund because outages. Not even an apology. It’s like paying for a …
was good, now the last year is terrible. The updates or equipment upgrades they have been doing are garbage. They should have left it alone. It is spotty, unreliable, and has been out for a week or two multititle times. Got a letter from …
Great Internet, we are getting much more done with consistent and fast internet.