Get a used auto loan, even with less-than-perfect credit. Premier Auto Credit specializes in approving used auto loans for people bad credit. See more
Read More| Friday | 8AM to 5PM |
| Saturday | 8AM to 12PM |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
6502 Van Nuys Blvd, Van Nuys, CA 91401
Rude people to speak to
Some of the worst people
There are very un professional people working there!!!!!!!!
Still having issues with my title ..
Suing these people. They are a joke.
Absolutely worst experience ever.
Worse place I ever had to deal with.
Very rude!! I want it to b zero stars
Most horrible customer service! Very rude!
Rude and disrespectful threatening to take my vehicle
Awful customer service rude workers surprised they are still in business or even still standing
worst auto loan company ever!!!! unprofessional and rude!!!!!
Horrible attitudes will never finance again with them.
Don’t recommend anyone to use them. Dealerships & Customers!!
Bad company, rude people,. Customer service is the worst.
Terrible service they need to be shut down.
Bad company. Stay far away. They don’t care about you only about your money
Terrible screw Hector and his minions
If i could give 0 stars I would i hate this company
No stars for this fu••• company terrible, really bad customer attention! MTF
Employees are very rude there are a couple of nice people but all in all very bad service I wouldn’t recommend this place to my worst enemy
Good place has always worked with me everybody that’s complaining are just broke ..
THEY ARE SO RUDE….AND IF YOU LATE ON A PAYMENT THEY ASK 100 QUESTION…ALL I HAVE TO SAY IS THAT THEY ARE RUDE….CUSTOMER SERVICE SUCK…
Constant Harassment, If This Continues, The Authorities Will Be Contacted & A Lawsuit Will Be Filed.
People freaking suck at there job Unprofessional and supervisor shouldn’t be a supervisor not educated or customer skills
marvin was just rude and hung up on the phone. Didn’t let me explain my situation
I really hate that my car loan is through premeir..They are awful people to deal with..Cant wait to get out of this loan…
paid my payments on times and never had any problems.
It’s very complicated to make a payment. I have to mail a check to them every month. If I pay with credit card or something else, they charge me some fee.
Piece of shiiiit company!!! I believe they lie and add money to what u actually owe them smh😡😡😡 I’m done with them!!! …
Premier auto credit is horrible they call make threat talking about repoing your car
Other than ripping you off there great, I recommend paying off the vehicle full price as soon as possible.
If I can give it a 0 I would ! They do not help you at all ! All they do is scam you and they call you but don’t do an agreement with you!
Did this place go out of business? I’ve been calling since the 12th no one is answering the calls and all voicemails are full. What the heck
Horrible customers service. Who ever you talk to are always unpleasant and unprofessional . Can care less for their customers.
worst company ever EXTREMELY RUDE customer service will tell u one thing and do another i think they really get off and enjoy being rude to people
Horrible customer service and bad attitudes 75% of the time call. Especially whenever I request to speak to a supervisor smh.
It’s the worse company ever!! I have to call them a thousand times to have my issue solved!!
Bunch of thugs working there. Don’t get a loan with them. Better to take the bus. Not worth the headache
You miss your due date to pay and they start harassing you phone calls everyday all day
They don’t value you as a customer take your money some where will they will respect you and your hard earned money I hate I got caught up with this place
Very Unprofessional and also need better customer service do not talk very businesslike talks like they’re on the street to people instead of handling things on a business way.👎🏽 …
The worst company ever they have no business sence at all their customer service sucks and they refuse what customers request from them this place deserves to be shut down I believe they are running some sort of scam .😠😠😠 …
Worst auto financing institution kept charging fees for no Insurance when I had Insurance the whole time
Be careful with this one
Fees for no reason
Terrible customer service!! Benjamin and the rest of the employees are rude and unprofessional!!! Try to never get a car loan through them.
What a joke of a company avoid this placer…take the bus instead if there are no other choices.
HORRIBLE CUSTOMER SERVICE and very rude when I tried calling to fix a situation I had with them.
this company has been good to us..been late due to emergency..they have never harrased us..thank you premier auto..
Always so nice and very prompt service when I’m making a payment over the phone . Absolutely awesome. Thanks Premier Auto Credit.
Poor customer service. Couldn’t even get an extension. If there was an option to give zero stars I would.
Horrible, The worst customer service ever!!!! Rude unintelligent and ignorant. If you have a choice run far away. AND THIS COMPANY DON’T DO RE FINANCE, GO AWAY, SO BAD
I don’t know what everyone else is complaining about, use auto debit and you will never have a problem. I haven’t had a single problem in my 4 years with them.
Worst auto finance company in in the nation for sure, your better off walking than getting a loan through them they should be shut down
Don’t trust this company I say everyone go to the BBB and get them shut down immediately for false practices and fraud
Their customer service is just the absolute worse!!! They are insensitive, greedy, and lazy! I would never recommend them to anyone!
The worst company to ever do business with! Uneducated, unprofessional and lack of people skills! I hope this company goes bankrupt! They don’t even deserve a 1 ⭐
My payment is different every month. And of course they can’t discuss this problem with anyone. Not once have they pronounce my name correctly.
No starts!
Unprofessional uneducated peasants! They call you to fight and yell at you,they threated you over the phone. I was told by Jessica one of the representative they have no Costumer
Services.
well i talk a girl name maria bicause the police inpound my car and maria is a very nice girl that she tell me is golng to help me to take the car out to my self dont pay so much money and the towing company where my car is thaks you so much maria and god bless you all thank you
This is the problem with this country. A huge language barrier. I dont speak MEXICAN. I use american money on my american car, paid with my american job. Interest is way to high. No forgiveness. Shut these bitches down.
Horrible customer service, the operators are rude, Rex Varela was so rude with me. He didn’t help with my question about my contract. He was so unpolite, and the time of waiting is too much. 😠😠😠😠😠 …
The representatives are so rude. They do not try to help you in any type of way. They lie and have no idea what they’re doing. TERRIBLE!!!!
BEYOND RUDE!!! I LIVE OVER TWO HOURS AWAY AND I HAVE BEEN ASKING FOR INFORMATION ON MY ACCOUNT AND I KEPT GETTING HUNG UP ON AND EXCUSES AFTER EXCUSES.AS THE DAYS WENT BY MY PAYOUT AMOUNT WAYS INCREASING.THEN THEY SEND ME A PAPER A MGR …
Scam and spam texts keep getting sent to me through this place.
They are working with a company that sells lemons now my son is in debt with no car bad
Very unprofessional and super rude! The disrespect is out of control and someone need to do something about.. they will lose plenty of good customers because of the management.
THE WORSE FINANCE CO. EDWARD IS ONE OF THE MOST IGNORANT PEOPLE IN THIS BUSINESS!! they brag that they have change but every time I do business with them they
screw me over !! stay away from this crooks !! not even the car dealers like them!!!
i dont even have a loan with these people and i still get bombarded with phone calls to tell my family member how important it is that i tell him to call them back
1 star because i have no option of giving them no stars. They are crooks and treat you less than a human. Do your self and you family a favor and stay far far far FAR AWAY FROM THESE CROOKS.
Worst company to deal with. They can’t communicate with each other, so you get calls from different people all the time. I WOULD NOT RECOMMEND TO ANYONE!!! The staff is very rude.
Very bad customer service , and the supervisor doesn’t respect the people’s , they charged me a lot of times , really I don’t recommend to use this company,them problem only stolen your money, bad experience, terrible supervisor….
I finished paying my car why is it taking long to get my pink slip its been almost 2 months
Very bad service bought a car 5 months ago kept stalling and stalling called them about it and they don’t wanna help me. All they are is money hungry people, I’m not going to pay for a car that doesn’t work sorry not going to happen.
Worse experience I’ve had with this company am glad my time with them is almost over! Never again will I think about doing business with them again , learn from my mistake!
A star i dont think so the worst company ever ever bad custumer service who hire this people sonia estrella and zoe you guys fitting with the customer when i the one that should be mad how long it took you guys to paid me back the money after you guys over charge me i feel bad for the owner
If i can give 0 star i would. These people are scammers. Lazy afff dont even want to work!! Go on welfare if that’s the case
This place is ridiculous! Customer service agent that I spoke too was unprofessional and was so dam rude . He didn’t even gave me a name but hanged up on me while I was talking . I really hope they treat there customers with respect
Very unprofessional and rude . Need to go back to school and learn how to talk to people
Especially if you are in that line of work. …
Very very extremely RUDE.!!! If you don’t get a bill in the mail, it’s not their fault it’s yours cause you know what day your bill is due and yet you haven’t payed it. What kind of business is this?!?!? I hate this place! The employee are very rude!!!
Worst finance ..i been calling to get a report from them and they denie my calls…i never finance any car with them.
This company is the worst Francisco and luis r very rude harrassment is the better word for it i have a full recording with both of them being rude and disrespectful which will be attached to the lawsuit that follows.
After paying my car off they messed up and now they are calling ( a guy called Ben) with threatening phone calls and sending texts to you about having your car repossessed and messing your credit this is the actual text i just received “u …
As soon as 8am hits they start calling, my God idk how many times in 1 day they have called only for being 1 day late.
I mean it’s like anything else don’t fall behind on you payments and they won’t harass you. They work with people who maybe cant get a loan anywhere else.
These guys deserve no stars. They don’t care what your going thru they only care about there payments. They are not willing to work with you at all especially during hard times. LESSON LEARNED…
ESTRELLA,MARGARITA & an other ignorant retard ZOE, Very rude people, they call my 13 year old son and 10 yr daughter they tell him off, i mean thats not right…. These people desver an ass whoopin. Call me and tell me off but when you mess with my kids thats a big no no i will gut you like a fish lol
You are working with a company that sold me a lemon I have had the vehicle for 6 months and it broke down my payment s have been raised and I am stuck without a job
Customer service sucks! Very rude, disrespectful, unprofessional. Will hang up on you if they do t get the answer they want. I strictly deal with payments just so I don’t have to deal with these incompetent, non-English speaking jerks!
An ok company they at times can get rude an loud but if you make your payments you don’t have to hear from them simple as that also the saying communcation is KEY! they will work with you
Horrible costumer service i just cant explain how bad all workers are from a to z they think they have the right to scream at you just because they lend you there money very disrespectful unprofessional and extremely rude i got my car 2 yrs …
Someone please train these agents on how to talk to customers because I had to let yet ANOTHER employee know how to speak to a human being with RESPECT. Absolutely ridiculous I’m shocked everyone I speak to these people
I spoke to Salvador Gonzalez and he was amazing! Helped me every step of the way. He has amazing customer service ! Super Satisfied with his help.
If i could give them zero stars i would, they are a bunch of thefts.My balance doesnt sum up to all th r payments that i have made.if anyone would like to make a civil lawsuit ,messagr me to
Mr William, was very respectful and he talked right to me he understood we’re I was coming from he worked with me and we were able to work together!!
Horrible I called because I was gonna be a week late on my payment because all this covid-19 and you guys can’t even accept that and threaten me to collections.. And your customer service people are rude and unprofessional, you guys are a freakin nightmare !
As of writing this review I have been on the phone for almost an hour just waiting for someone to ANSWER the phone. I have been on time with my payments every month, but for some reason they have not taken this months payment. Worst customer service ever. Do not I repeat do NOT get a loan with these people.
What kind of company repo a car for $80 the DAY BEFORE they were told they would get payment in full the next day!? -THIS ONE… even after agreeing over the phone!! Antlything to squeeze extra fees out of you!
The worst customer service ever!!!! Rude unintelligent and ignorant. If you have a choice run far away. 👿👿👿 im so upset right now i really want to walk in that office. But i might go to jail. Never again!! PAC SUCKS!!!! …
Hi my names miguel sibrian and I wouldn’t recommend premier auto credit cus last week on Thursday they towed my car for expired tags and impounded my car I fixed everything right away once it was time to go get the car released from the …
DMV made a mistake on lienholder from BofA and somehow placed Premier Auto Credit as new lienholder after Payoff, after a few calls to Premier Carly from Title dept cleared up the issue and sent a notarized lien release out the same day! A+++ to Premier Auto Credit!
Customer Service is beyond poor, most people i’ve talked to had 0 personality, very rude, and treated me as if i was stupid. BUT there were 2 out of 100 people who really helped me out and worked with me.
even though they are the only ones who financed me their customer service is awful, they never pick up the phone on their work hours if so they will put me on hold for thirty mins until someone tranfres me for another thirty mins I was late …
Honestly they were the only finance company who would finance me! Paid all my payments on time. Didn’t ever have a problem.
This place is the worst finance company every.. things happen in people’s lives and they just want to be so rude. I mean they must all hate their jobs from the supervisors to the employees.
This place is terrible when dealing with customers they have a shitty attitude, some reps dont even speak a bit of english.. They hang up on you when they dont hear what they want. If you have questions regarding “random late fees” they …
It is a company shame when you need help, it is at least their employees provide it with a bad character and without exception their supposed manager so despises Luis de la Cruz nor professionalism to serve a client they should understand …
This is the absolute WORST place to deal with!!!!! I have been calling for FOUR WEEKS now and nobody ever returns phone calls, and the operators will transfer you to voicemails, etc. If you have something important to do, ask, papers, etc. …
This place is the wore place to get a truck are car they have no compassion at all we Lost everything to a fire home business my town burned down and I didn’t owe much on the truck think 9 more payment got down to 4 was late just forgot …
Horrible company don’t ever do business with them. Unprofessional and inconsistent, would threaten to repossess my car even if I was a day behind on my payment. If I could give zero stars I would.
Just so premiere auto credit knoe I’m sueing them and the tow company they work for reposed my car as soon as I got the car before first car note made me pay 1500 and then when I followed all rules they ignored me when it was time to …
I have unfortunately had to deal with company for about 2 years, most of the people here are nice people but I have definitely had a few encounters with very rude people. I only deal with them because I have to. Im sure that is everyone’s situation.
Do I only couple days late an I talk to somebody yesterday this my second car with them iam a good coustmer paid off my last car an almost done with this one it’s hard times I told them this month they will have they money an they keep …
My experience with PAC has been awesome. Hector was really helpful and worked with me in order to get my account paid off with them and get my title.
William has really great customer service helped me out so much with my loan that I was having problems with . Thanks again William for all your help 10/10
I was very thankful that I was able to get a loan, but I’m also very thankful to be done with this company whether you are late or on time I was always made to feel like I was a bad person, and the fees always fees, even when I called to …
WORST customer service I’ve EVER received in my life! The staff is rude and incompetent, offer no customer service, not friendly, short with customers and it only gets worse! I had to disconnect on a so – called “Supervisor” who kept …
Terrible customer service, every time I call they are rude and obnoxious. At one point I needed a deferment of a payment, I was told the only way that would be possible was if I had a death in the family, no compromise at all. Beware of this company DO NOT DO BUSINESS WITH THEM.
I dont care how bad you want that car do not go with this company they are so angry even with the pandemic going they will not work with you they will take your car even if it 10 days late they have no clue that life happends they dont care if your in the hospital you better find someone to make your payment
Scam artists stay way. You have to call to pay your payment but they don’t even answer the phone during their business hours when you do try to make the payment so they can blame you and make you pay their HIGH late fee. HIGH like all their other fees and interests. That is how they run their business. Stay away from all costs.
Worse customer service. There is a Gilbert that works there he has been the worse part of my loan. Honestly he will be the reason why I cancel my loan. Gilbert if you see this just note that you answer phones for a living your not important …
DONT GIVE THEM YOUR INFO THEY ARE THIEVES. They are stealing people’s credit card information and selling it on the Black Market. We are creating a class action lawsuit against them. Most of the staff has a criminal history/background. Please join our collaboration to prosecute these scammers.
POOR OR WORSE!!! My Son started sending payments for 6 Months and then received a threatening call that they were going to repo his car.After a long and very unsuccessful call he went and found out they have cashed all the money orders but …
The WORST company to deal with. We didn’t get to choose this company. The car lot we bought the vehicle from sold the loan to these disgusting people. After calling us every day before the car payment was due, then every day after the car …
This is the worst company ever now that I have paid off there loan now there taking forever to send my title. Was never late on a payment but if I was there would have been then contacted me. Now it’s like pulling teeth to get them to give …
Question: If you trade a vehicle in 9moths into a 3year loan are you entitled to a refund for your gap insurance?
I’ve brought many cars over the years and I’ve always recieved a refund for my …
ITS THE EQUIVALENT OF OWING MONEY TO THE MAFIA…They try to muscle you for your money with threats and warnings if you don’t pay. I am currently 7 days late on my car….that i bought from a scam dealership that only sells garbage …
I have experienced every single thing posted. I was threatened to have my car repossessed over fees they ended up reversing as I wasn’t behind in my payments. I was told there are GPS on vehicles they finance too.
I represent a client in bankruptcy. I called on behalf of that client and spoke with Jose. He refused to give me his last name. I asked for Hector’s last name and he said he wasn’t allowed to give it out. Despite naming Premier Auto as …
Absolutely the worst place to do business, if it’s one mistake I could go back and fix it’s definitely dealing with this low budget, ran down, chicken coop, no class having, uneducated, in the ghetto business!!! The employees are terribly …
!!!!!BEWARE!!!! This company will !!!!!Scam!!!! you…. How is it possible that you make extra payments on your car bill but yet when you ask for a rough draft of how much you have paid through out a 2 year period the amount towards the …
Rude over the phone, even though they were looking for someone else. I guess a former co-worker hasn’t paid, I have no idea why he left my number as a contact (we weren’t even close). They have multiple numbers they call from and call at …
The employees that work for this company are beyond rude. They’re constantly threatening and harassing their customer’s. I will be reporting them to the BBB and advise that you all do the same.Companies like this shouldn’t expect to take your money and still treat you like dirt.
I’m paying to much for a bucket! Don’t finance through them, they’re not helpful. I paid the car off so I don’t need to assess anything. I refused to keep paying you monthly. Your company is a joke.
Horrible!!! This company is horrid. I would not recommend at all! If I could give 0 stars I would. I had made arrangements that they agreed to but didn’t honor. I was 2 hours late on a payment 2 HOURS and they sent me to repossession.
I wish there was a way to have negative stars, my interaction tonight with one of the employees of the company really needs to have about 50 billion negative stars. Amy is probably one of the least helpful persons that I have ever spoken …
Very bad customer service. The service people are Bully’s. I would advise people with challenging credit to always pay on time and get away from this company as quickly as possible. Deal with more professional people next time your looking for financing.
Great so you loaned me some money that i paid back with interest so for that you get a five stars. However, I paid on time for 3 years and paid the loan off with out a glitch. Think I can get you to fulfill your end of the deal and SEND …
This company is the worst! Their customer service is horrible. I had asked them for an extension since I recently lost my job. One of the supervisors named Anthony said he would stop this month’s payment but they still took out the money …
Extremely bad company to have a loan with, wish I had never gotten one with premier auto criminals. So-called managers talk to people like they actually believe they are better than you. In reality, I’m sure most people don’t even …
These reviews are funny. 5 stars all around, PAC gave me a auto loan, they helped me jump start my credit, they gave me credit when no one else would. Thank you PAC.
This Company is one of the worst companies that you can deal with. Rude, loud, talk over you and do not listen. Ben ( i bet its a fake name ) yelled and said that he was the top man at premier. Do yourself a favor and when getting a loan do …
The worse company ever. By the time my vehicle was repossed, we had paid almost $3,000 over the loan on our contract. Fraudulent practices is an under statement. When I asked why the more I paid, the further we were from paying it off, …
Scam. Don’t work with them. Have no idea how they are still in business. SCAM SCAM SCAM SCAM. Very rude. Don’t have all their employees on the same page. Very lazy. Stole from me. CREDITED a car that worked for a month and never again. Works with scam car dealerships. NO MATTER HOW BAD YOU NEED A CAR DONT GO THOUGH THEM !
*THE WORST *CUSTOMER SUPPORT/SERVICE !! I ABSOLUTELY DO NOT SUGGEST THIS JOKE OF A BUSINESS TO ANYONE!!! THEY DO NOT REMEMBER THE DEALS THEY MAKE AND WILL NOT HELP YOU WHEN YOUR VEHICLE IS BEING TOWED BECAUSE OF THERE MISTAKES I WILL BE GOING THROUGH SOMEONE ELSE FOR SURE …****DO NOT USE THIS COMPANY *****
They kept trying to repo my car during the last 4 month’s of my loan. When I paid it off, I got a letter congratulating my loan being paid off and advising if my title was not included then it would arrive in the mail from DMV. Called PAC …
Worst Company to deal with. Customer service is horrible. Hope you see this before you use this company. A rep Estrella called my mother today and was rude and was harassing her about payment. The bill is due on the 3rd, we are 2 days …
Worth no stars. FEES FEES FEES and extremely high interest on those FEES. I honestly could have bought a brand new car for the amount of money that I’ve shelled out to them. (If I wasn’t an eager kid who just wanted his first car at the …
If I could give them ZERO stars I would. I bought a second (used) car through Premier Auto Credit and I wish I hadn’t! They are the absolute WORST lender I have ever dealt with. From speaking to almost every “customer service” agent, it …
I was about 10 days passed due and every intention of paying and informed them I would pay as soon as I received my paycheck yet they kept sending me texts that they were going to repo the car and to remove my items from it. 10 days passed …
This place is a cut above and beyond any other as far as being understanding and friendly especially when my payment is late. I couldn’t possibly tell you how much I appreciate every aspect of this great company every one should use them at any chance when they need the services that they provide hands down!
By far the worst company to finance with if there was a zero start option they would have it very unprofessional very rude and don’t kno how to talk to customers purchased a car that was having problems Maria told me that it wat my fault I bought a used car well haha it’s ur fault u couldn’t find the car either and still can’t 😂👌🏽 …
Still one of the worst financing companies I have had to deal with.They run the company like it’s a mom’s and pops’shop minus the integrity or common professionalism. No common courtesy, they will call your whole family, friends, extensions …
First they didn’t even call and do this supposed interview then took my loan from AutoMax (don’t buy a car there). Then contacted me saying my payment was past due. I recieved a letter from Premier Auto Credit stating my payment was due …
If you are trying to re-build your Credit, be careful with this Company.
They have a 0 tolerance for late payments, anything close to 30 days late and they make arrangements for Repo. …
If you pay your bill on time there is no issue. They even give you a major grace period to make your payment. I always pay a month in advance to ensure my payments are made on time. Now that my truck is paid off I want to get a bigger suv …
My name is Robert I got a 2013 Sonic thru them….Marv has been awesome service agent. My favorite. Never had problems with premier auto credit. These bad reviews below are from upset people who may have lapsed to long on payments. I’d be …
Terrible customer service. Hector Eceves is the worse communicator I have ever seen. He has been rude to me since day one with a snarky voice and attitude.
I’ll never use this terrible company ever again. …
I can honestly say that getting with this lending company was the worst mistake I have ever made. Because of credit issues I had to purchase a car from a rinky dink dealer. I got a 2010 Dodge Journey which I had to pay about $7000 plus …
i have a loan through premier and they are the rudest people ever. I asked for an extension one month, after not ever being late. Jessica was extremely rude and started asking me why i could not make my payment.She actually told me “don’t …
I got a Dodge Challenger 2014 about 4 months ago at 88k miles. I was just on way my to get groceries & my car temp gauge shot hot. I immediately pull over, pop the hood & see nothing but fluids on the bottom, as well under the car driver …
I would give no stars DON’T WORK WITH THIS COMPANY. They wont even work with you on your payments we pay every month on time but when for some reason you cant pay on time they threaten with sending us collections for being a couple weeks …
What a freaking joke, my truck on kbb is worth $800 and these crooks financed me for 14k?! How is that even legal?! My pile of crap breaks down 2/3 times a year and costed me another 3k in repairs. Did they help in anyway shape or form?! …
If i could give no stars I would . I pay my car note every month befor on on the day it is due. And I send it out money order since there are outrageous fees for paying over the phone or money gram or even on there website. Anyways I still …
Worst experience I have ever had with a financial company of any sorts. The least professional people and service. From start to finish my experience with this company was awful. This company sent me a text saying my car was going to be …
Called to pay off my loan told me that cant accept pay off over phone asked if I could do it on line currently on hold now for 43 minutes
Asked why my loan amount went up 200 when i tried to pay off wouldn’t it have …
If I can give them anything less than the one I would. Their customer service is the worst of the worst of the worst they are all Disrespectful and belittling. They don’t stand behind their words, and is not willing to Work with their …
I have absolutely no problems with them. My fist phone call with the woman was very pleasant actually. I have had my loan since July of 2014 and set up auto debits every month. I have not spoken to them since. Why would I have to if I pay my bills on time? Thanks PAC for giving me a second chance. 😉
Keep up the Good Work Premier Auto Credit! Clearly you can see from all the reviews on here how excellent of the company this is. I am really started to get extremely pissed at this company. They are withholding information from me which I …
I’m left with no words. Speechless from the way I was treated here. I’ve never been yelled at nor spoken to the way like this. It was a very emotional experience for me. I even asked for the manager & the he got on the phone saying who is …
Worst auto loan! Charging way over for “insurance” when I gave them multiple times my insurance information. Customer service sucks everyone is rude, I had one telll me they can “check into it but can’t promise anything “ .. avoid this place at all cost .. save yourself a headache and back in fourth ..
If I could give them a 0 I would !!! Super unprofessional the lady I spoke with sound like she had just woken up or was on something , extremely rude she refused to offer help during the pandemic and said because they are small franchise …
Worst car loan place ever!!! They refuse to work with you. I tried to explain that the pandemic really hurt my income but they can care less because I’m already 10 days late! Had I known that this is what I would be dealing with I definitely would’ve went somewhere else!! PLEASE DONT WASTE YOUR TIME!!!
My wife had 78$ left on an auto loan that we forgot to pay. Since it was due, they’ve been persistently hitting our credit as opposed to reaching out, which has damaged our ability to get better loans in the future. …
Terrible! Still waiting for a call back . Won’t recommend to get a loan with
this is the WORST company you can work with. They have extremely high interests rates, & very bad customers service. They lied me into yeah the payments will be high at first and we will lower them as you pay on time! LIES i have a 780 …
This company is the worst to finance with … Jesus your late 1 day and there blowing up your phone … not only that the dealer ship Called Meza Auto sales sucks.. they sold us a used up Honda Civic we gave 4 thousand down and we had …
Beware dealers do not sign on with these scam artist they approve deals and have excuse after excuse not to fund them. If you want to pay for customers to drive your inventory for 45 days and put miles on it and inquired fees from the dmv …
They had me go make a payment before 4pm, I paid at 2:40pm.. The repo guy was at my job by 3pm… I get that EVERYONE has a job to do but why have me rush and make a payment and still take my car? Besides all of that the lady that I dealt …
This company (and I use the word loosely) absolutely sucks. They’re customer service is the worst. I called them prior to writing this review to set up a payment arrangement to pay my bill on Friday (which is 3 days from now). I had …
I recently got my car Impounded and they have it stored at their facility in van nuys, there for I have to pay a total of 1,700 dollars to get it back. Apart from that I need insurance to get it out. yet they are charging me an insurance …
i have nothing bad to say other than, ALL I NEED IS SOMEONE to help answer our questions! our questions are very simple! i was even trying to HELP THIS FINANCE COMPANY, letting them know the paperwork is not finalized. perhaps the owner can …
I was repeatedly harassed before my due date about my payment. When it came down to paying off the vehicle they stated I owed more than the invoice THEY sent me. I have yet to talk to anyone after being told this because none of their …
i financed my 2012 Fiat thru them. I am not sure what everyone else is writing about, I have never had a problem with them. I have called the office maybe 3 times in the last 2 1/2 years, and every time someone answers the phone and is pleasant. Pay your bills on time and you will not get harassing phone calls.
I had just finished writing up a 5 paragraph review on how HORRIBLE their service is. They are so lucky my webpage decided to refresh on me or else everyone would have been able to see how bad they screwed me over. …
Don’t let them finance you. I’ve been with them for 1 year and I know the car isn’t worth what I’m paying. It’s a rip off and they always ready to repo after a few days if being late.
So I just called and the lady answered the phone and put me on hold without even saying anything I wait over 20-30 minutes and they hang up in my face . I’ve been harassed by this company multiple times. They have been making me pay …
WHERE IS MY TITLE????????? It’s been four months since I paid of the car and PAC can’t seem to find it or just are not willing to give it to me! Either I’m getting someone with a terrible attitude or I’m on hold for hours! Time after time …
I bought a car from this place and I was late 2 weeks .for 1 the lady knew I was starting a new job that’s why they said it’ll be a late payment . They said it’ll be fine then I walk outside and my car is not there . I called them & the man …
In response to the vendor:
A new car in my driveway would indicate that i have insurance. As you can not drive off the lot with some sort of insurance, and not having insurance in …
Worst company ever they are constantly trying to charge me extra fees saying that I don’t have insurance when I do! I’m constantly having to send proof of insurance like every 6 months & somehow they never received my emails. They are …
Still trying to pay off my vehicle early and they make it as hard as they possibly can ended up costing me more in fees cuz they way they do things. So I just got off the phone with the lady over at PAC and she said I owe a dollar and 92 …
IF I could do 0 stars I would! Run if they offer u this company to finance! My dealer sold me a lemon and they refuse to help me at all the rep even hung up on me very unprofessional! They are rude horrible customer service if u buy a lemon …
This review is after paying off my car, and receiving the title in the mail. I got a 2009 Nissan Altima at 22 % interest rate (due to no credit). Customer service wasn’t bad to me, they were always nice & friendly. I made all my payments on …
Worse service ever with costumer service
They don’t know how to communicate with people. They can say anything cuz they think that’s right. They don’t know about respect . …
CAN A SUPERVISOR PLEASE CONTACT ME? I’ve spoken to 17 reps in the last 3 weeks regarding a payment you didn’t receive. I have submitted copies of my bank statement to 7 reps. And have yet to be contacted by ANYONE other than someone that …
Despite the issues in today’s world this company never returned emails, answered calls only to not speak. Ignored my calls and then repod vehicle not even one month late. Terrible business take mine and many other people’s advise stay away. …
*PLEASE RESEARCH THIS COMPANY AND DON’T USE THEM!* I SHOULD HAVE LISTENED TO ALL THE UNHAPPY CUSTOMERS*
This is my second car loan, but I was blessed to only deal with the car place …
I was having a agent here assisting me and I advised her I would call right back to work on the arrangements we made. When I called back I got a agent who just said hello premier auto credit no name nothing very unprofessional. I advised …
Premier is a VERY VERY HORRIBLE company they are not organized every time you speak to some one it seems they ask you the same thing even tho you already submitted information. Constant phone calls after they gave an approved extension. …
I owe 2,900 on my car, I called to pay the full amount to get my pink slip and they said they added a 3,000 fee for “not having insurance” even though I have had insurance since I first bought the car. I tried to call them to fix this and they told me to fax over the proof of insurance and they always say they never received anything.
This company is horrible!!! My car was repoed. They sold the car & never took my name off the vehicle.
Now there has been a crime committed in the vehicle …
Very rude and unprofessional customer service. I don’t even want my car anymore if I have to deal with this. I have never been late on my care note in the 18 months that I have had this car not once. I normally pay my car note 1 to 2 weeks …
Never had a problem making a payment and I’ve been with this finance place for a little over a year your new automated payment machine makes it really difficult to make a payment I’m three days late now and I don’t want to pay extra for …
worst company ever !!!! came to tow truck my truck when i had already paid for my car a week before the due dat i was on point with the payment and all i do not recommend them at all after i call them wanting an explanation why they took …
I never had any person to rave about in the past 4 years with Premier Auto Credit. But, Edith was phenomenal. She should be training the everyone else her techniques, skills and customer service qualities. She is AMAZING! I immediately …
Prior to the corona virus my account was in good standing. Being here in Nevada there 20000+ people who are still waiting on unemployment who haven’t received income for 3-4 months. Unlike most financiers the didn’t allow even a month off …
I’m very thankful to premier auto credit for all the help on they have offer s to me on my SUV..even when time got difficult on payments they work with me to keep me on the road for my essential and family event… Thank you very much appreciate
They do not deserve even 1 star.This company and most staff are rude and arrogant(all staff i spoke with in collections have no respect and have no empathy for people in crisis). I have never been late or missed a payment in 3.5 years and …
I had this company since November was a horrible choice I made company had bad customer Services and management no one can get anything done. I put in a request for a due date change back in May and was told that It had to be approved I …
DO NOT TRUST THIS COMPANY!!! THEY SHOULD NOT BE ALLOWED TO CONTINUE RUNNING AS A BUSINESS!!
They are rude, condescending and belittling to their clients. They do not keep …
My 2nd review of this pathetic rundown company. Account was opened 8 years ago and since then I have filed bankruptcy and had it discharged now going on 4 years, why are they now reporting I have a active open account. Are this animals …
Worst customer service ever!!!!! They are just going to rip you off. You don’t what to finance a vehicle through them.
Scam & unprofessional. They keep putting missed payments on my credit report knowing I don’t deal with their company anymore to make my credit score low. Keep sending me mail when my lawyer advised them not too & to taken the fake missed …
I’ve had premier for a year and a half, and my car will be paid off by next august. They’ve helped me out so much since then. I can agree on staff being a little rude but hey it’s work sometimes you have bad days. But they’ve helped me even …
I have been on the phone for the past hour attempting to make my payment and get on a COVID Relief program they had offered me 2 days ago. I spoke to Soila Gonsales who I believe needs to be retrained in customer service skills, and much …
Worse auto finance company you can find. If you have this I feel sorry for you if you have the chance to move your auto to another finance company then do it!!!!!!!!!!!!!!So every year they say I don’t have insurance call them and send …
I finished paying off my car the same week COVID-19 hit. I waited for my title to come in the mail but didn’t receive anything so I didn’t think to rush to get a copy due to the pandemic and everything closing (I know, I hate myself for …
Thank you William for assisting me and walking me through how to make a payment online with the new system. Super quick and easy! Thank you, you’re the best!
This company is not the worst but by far it is not the best. The long, long list of customer service complaints is warranted. Sure, they can get a representative to jump on here and defend their supposed zero tolerance for poor or non …
I have to say, I’m quite surprised with all of these reviews. I’ve had a loan through premiere Auto credit for about 7 months now and I’ve never encountered any issues. I make my payments on time every month and I’ve only had to call in …
This is literally the worst finance company you could ever deal with. I highly suggest taking your business anywhere else. Paying higher interest rate would be a welcome charge over dealing with this company. …
It is rare that I would write a review. But this company does not even deserve a star. I have seen some of their responses to other reviews stating “We pride ourselves in providing stellar service” . I would definitely like to experience …
the worst customer service, specially mr REX, he doesn’t have education, i will never make business again with this company, they treat you the worst.
My fiance and I purchased a car last year and was given premier auto credit as the lender which was a mistake. Due to covid we were out of work for over a month my fiance has diabetes and it hit him really hard so he wasn’t able to work we …
**UPDATE: THEY TOOK MY CAR, ONLY TWO MONTHS BEHIND DURING A PANDEMIC. UNBELIEVABLE! THEY ARE FULL OF IT, NOTHING BUT BS RESPONSES. NO ONE IS THERE TO HELP!**
—Do not do business with this company. They are extremely rude and have zero …
The manager luis was very rude and disrespectful stated this company is NOT working with anybody on payments because of the pandemic and they know people cant afford or choose not to pay so they are taking their cars back his exact words …
I wish I can give them a 0 stars . I traded my car in and I have nothing to do with them anymore. But they will call your phone and Email and text you 30 times a day. I don’t wish them upon anyone. I cant stand how the Harass me and threaten me on a daily.
The worst finance company EVER! Their inconsistency is ridiculous and the customer service is very rude. The fact that nobody is on the same page within this company makes the communication so off. Every time you talk to someone they tell …
Wow Im feeling this is the start of a long process in getting my car back. Im Already getting the run around from this company. …
Run away do not walk , this company is a piece of Shìt and i never write reviews for really anything but this company is messing up my credit , lied on my account saying that i hid The car from them, said I only paid two months when i had …
The supervisor Edith is rude, detrimental & unprofessional. We called them to let them know IN ADVANCE that we’re tight on cash til I get my back pay this week. Although it would be 2 days over the 10 day period, we still decided to let …
They keep looking up the wrong account under a quevas account and saying I have viking insurance and keep threatening for repo and I’m not even that person nor do I have viking insurance ..so I really fell confused as to who there really …
I have never had an issue with the company. They approved me when I needed a car and had a 423 credit score. I make my payments on time and its been a really great way of building my credit. Thanks for all your help!!!! Almost paid off
Worst car company ever!!! They won’t work with you on payments or refinancing options and will blow your phone up for payments daily but aren’t willing to help you. Very one sided. Very money hungry and unprofessional will lie and send …
Definitely the worst customer service ever even if your 1 day late they start harassing you!!! Mind you have a 10day period!! Then they threaten you if you dont pay your note they will have the vehicle repoed!!!…These people are among the …
Worst finance company I have EVER worked with! I DO NOT recommend them to anyone, PERIOD! They do not work with you AT ALL! Your payment may be a date late and they start harassing and threatening you with multiple phone calls from various …
Horrible customer service they never pick up the phone and when they do there mad can’t even help one with a simple question but are on it to add any fees worst financie company ever… don’t recommend worst experience as a first timer with them
Worse company they charge $7 just to process payment and they try to repo just being one month late. And if you want to make a payment it has to be full amount of you are late. Terrible customer service
Horrible car company I would not advise anybody to go here not even my worst enemy, The employees need to take a course on how to treat people better, just reading the reviews and reading the way the company responds to the reviews are not …
This has got to be one of the worst places. Yea they’ll approve your loan with bad credit but will treat you with nothing but disrespect when calling or asking questions and don’t try to ask for a manager they are never available or if they …
Thank you guys , I appreciate all the patience an time you put in working with me an my situation to help my account get resolved. You guys are great an I thank William, an George for working with me!! This is a great finance Company!!
Honestly I don’t even need to write a review since everyone has written how disgusting and bad this company is already. But what I will say is that the “supervisor” Edith is clearly a miserable woman who chose this position so she could …
My contract was sold to these people and I have hated it since then!! They are the rudest and most unprofessional individuals I know ! Avoid these people if you can!! They make you feel like your paying bills with their money
AVOID THIS COMPANY AT ALL COST! If you have to wait to purchase a car for a better rate through another company, just be patient & wait. Tbh even if you your rate is higher through the better company, take the higher rate; pay on time & …
I bought a car through J and R motors and I pay through premier. The car was pretty messed up, a 2014 and had well over 120 thousand miles on it but I was naive and it was my first time purchase with bad credit. They charged me $8500 and I …
After a month of trying to get my payment pushed to the end of my loan providing all the paperwork, never been late on my account in 3 years ! William finally took over on helping me again to re submit my request and it was finally approved ! I can’t thank him enough for the help !
I would give 0 stars if I could. This is the worse company to deal with. Please avoid this company at all cost. Ever since my contract was sold to them it has been nothing but complete hell. How are they even still in business? Trust the reviews and avoid this company ! All they do is harass people.
I got a car and didn’t last 5 months with it the motor die on me and now I need to pay 4990 and spend 1000+ dollar to fix the motor because the dealership didn’t tell me that car was all messed up from the headlights, discs, radio and …
Worse customer service EVER.!! I CAN’T BELIEVE THEY’RE STILL IN BUSINESS! They have the worse reviews.. it’s not only one or 2 98% of the reviews are bad and the same complaint… bad customer service . I’M so glad we just have one payment …
I’ve postponed my payment with them multiple times with no problem until today. The man I was speaking with did do what was necessary when it comes to identifying me, but soon after that he just was not complying. Asking me to many …
Rude people to speak to
Some of the worst people
There are very un professional people working there!!!!!!!!
Still having issues with my title ..
Suing these people. They are a joke.
Absolutely worst experience ever.
Worse place I ever had to deal with.
Very rude!! I want it to b zero stars
Most horrible customer service! Very rude!
Rude and disrespectful threatening to take my vehicle
Awful customer service rude workers surprised they are still in business or even still standing
worst auto loan company ever!!!! unprofessional and rude!!!!!
Horrible attitudes will never finance again with them.
Don’t recommend anyone to use them. Dealerships & Customers!!
Bad company, rude people,. Customer service is the worst.
Terrible service they need to be shut down.
Bad company. Stay far away. They don’t care about you only about your money
Terrible screw Hector and his minions
If i could give 0 stars I would i hate this company
No stars for this fu••• company terrible, really bad customer attention! MTF
Employees are very rude there are a couple of nice people but all in all very bad service I wouldn’t recommend this place to my worst enemy
Good place has always worked with me everybody that’s complaining are just broke ..
THEY ARE SO RUDE….AND IF YOU LATE ON A PAYMENT THEY ASK 100 QUESTION…ALL I HAVE TO SAY IS THAT THEY ARE RUDE….CUSTOMER SERVICE SUCK…
Constant Harassment, If This Continues, The Authorities Will Be Contacted & A Lawsuit Will Be Filed.
People freaking suck at there job Unprofessional and supervisor shouldn’t be a supervisor not educated or customer skills
marvin was just rude and hung up on the phone. Didn’t let me explain my situation
I really hate that my car loan is through premeir..They are awful people to deal with..Cant wait to get out of this loan…
paid my payments on times and never had any problems.
It’s very complicated to make a payment. I have to mail a check to them every month. If I pay with credit card or something else, they charge me some fee.
Piece of shiiiit company!!! I believe they lie and add money to what u actually owe them smh😡😡😡 I’m done with them!!! …
Premier auto credit is horrible they call make threat talking about repoing your car
Other than ripping you off there great, I recommend paying off the vehicle full price as soon as possible.
If I can give it a 0 I would ! They do not help you at all ! All they do is scam you and they call you but don’t do an agreement with you!
Did this place go out of business? I’ve been calling since the 12th no one is answering the calls and all voicemails are full. What the heck
Horrible customers service. Who ever you talk to are always unpleasant and unprofessional . Can care less for their customers.
worst company ever EXTREMELY RUDE customer service will tell u one thing and do another i think they really get off and enjoy being rude to people
Horrible customer service and bad attitudes 75% of the time call. Especially whenever I request to speak to a supervisor smh.
It’s the worse company ever!! I have to call them a thousand times to have my issue solved!!
Bunch of thugs working there. Don’t get a loan with them. Better to take the bus. Not worth the headache
You miss your due date to pay and they start harassing you phone calls everyday all day
They don’t value you as a customer take your money some where will they will respect you and your hard earned money I hate I got caught up with this place
Very Unprofessional and also need better customer service do not talk very businesslike talks like they’re on the street to people instead of handling things on a business way.👎🏽 …
The worst company ever they have no business sence at all their customer service sucks and they refuse what customers request from them this place deserves to be shut down I believe they are running some sort of scam .😠😠😠 …
Worst auto financing institution kept charging fees for no Insurance when I had Insurance the whole time
Be careful with this one
Fees for no reason
Terrible customer service!! Benjamin and the rest of the employees are rude and unprofessional!!! Try to never get a car loan through them.
What a joke of a company avoid this placer…take the bus instead if there are no other choices.
HORRIBLE CUSTOMER SERVICE and very rude when I tried calling to fix a situation I had with them.
this company has been good to us..been late due to emergency..they have never harrased us..thank you premier auto..
Always so nice and very prompt service when I’m making a payment over the phone . Absolutely awesome. Thanks Premier Auto Credit.
Poor customer service. Couldn’t even get an extension. If there was an option to give zero stars I would.
Horrible, The worst customer service ever!!!! Rude unintelligent and ignorant. If you have a choice run far away. AND THIS COMPANY DON’T DO RE FINANCE, GO AWAY, SO BAD
I don’t know what everyone else is complaining about, use auto debit and you will never have a problem. I haven’t had a single problem in my 4 years with them.
Worst auto finance company in in the nation for sure, your better off walking than getting a loan through them they should be shut down
Don’t trust this company I say everyone go to the BBB and get them shut down immediately for false practices and fraud
Their customer service is just the absolute worse!!! They are insensitive, greedy, and lazy! I would never recommend them to anyone!
The worst company to ever do business with! Uneducated, unprofessional and lack of people skills! I hope this company goes bankrupt! They don’t even deserve a 1 ⭐
My payment is different every month. And of course they can’t discuss this problem with anyone. Not once have they pronounce my name correctly.
No starts!
Unprofessional uneducated peasants! They call you to fight and yell at you,they threated you over the phone. I was told by Jessica one of the representative they have no Costumer
Services.
well i talk a girl name maria bicause the police inpound my car and maria is a very nice girl that she tell me is golng to help me to take the car out to my self dont pay so much money and the towing company where my car is thaks you so much maria and god bless you all thank you
This is the problem with this country. A huge language barrier. I dont speak MEXICAN. I use american money on my american car, paid with my american job. Interest is way to high. No forgiveness. Shut these bitches down.
Horrible customer service, the operators are rude, Rex Varela was so rude with me. He didn’t help with my question about my contract. He was so unpolite, and the time of waiting is too much. 😠😠😠😠😠 …
The representatives are so rude. They do not try to help you in any type of way. They lie and have no idea what they’re doing. TERRIBLE!!!!
BEYOND RUDE!!! I LIVE OVER TWO HOURS AWAY AND I HAVE BEEN ASKING FOR INFORMATION ON MY ACCOUNT AND I KEPT GETTING HUNG UP ON AND EXCUSES AFTER EXCUSES.AS THE DAYS WENT BY MY PAYOUT AMOUNT WAYS INCREASING.THEN THEY SEND ME A PAPER A MGR …
Scam and spam texts keep getting sent to me through this place.
They are working with a company that sells lemons now my son is in debt with no car bad
Very unprofessional and super rude! The disrespect is out of control and someone need to do something about.. they will lose plenty of good customers because of the management.
THE WORSE FINANCE CO. EDWARD IS ONE OF THE MOST IGNORANT PEOPLE IN THIS BUSINESS!! they brag that they have change but every time I do business with them they
screw me over !! stay away from this crooks !! not even the car dealers like them!!!
i dont even have a loan with these people and i still get bombarded with phone calls to tell my family member how important it is that i tell him to call them back
1 star because i have no option of giving them no stars. They are crooks and treat you less than a human. Do your self and you family a favor and stay far far far FAR AWAY FROM THESE CROOKS.
Worst company to deal with. They can’t communicate with each other, so you get calls from different people all the time. I WOULD NOT RECOMMEND TO ANYONE!!! The staff is very rude.
Very bad customer service , and the supervisor doesn’t respect the people’s , they charged me a lot of times , really I don’t recommend to use this company,them problem only stolen your money, bad experience, terrible supervisor….
Worst finance ..i been calling to get a report from them and they denie my calls…i never finance any car with them.
I finished paying my car why is it taking long to get my pink slip its been almost 2 months
Very bad service bought a car 5 months ago kept stalling and stalling called them about it and they don’t wanna help me. All they are is money hungry people, I’m not going to pay for a car that doesn’t work sorry not going to happen.
Worse experience I’ve had with this company am glad my time with them is almost over! Never again will I think about doing business with them again , learn from my mistake!
A star i dont think so the worst company ever ever bad custumer service who hire this people sonia estrella and zoe you guys fitting with the customer when i the one that should be mad how long it took you guys to paid me back the money after you guys over charge me i feel bad for the owner
If i can give 0 star i would. These people are scammers. Lazy afff dont even want to work!! Go on welfare if that’s the case
This place is ridiculous! Customer service agent that I spoke too was unprofessional and was so dam rude . He didn’t even gave me a name but hanged up on me while I was talking . I really hope they treat there customers with respect
Very unprofessional and rude . Need to go back to school and learn how to talk to people
Especially if you are in that line of work. …
Very very extremely RUDE.!!! If you don’t get a bill in the mail, it’s not their fault it’s yours cause you know what day your bill is due and yet you haven’t payed it. What kind of business is this?!?!? I hate this place! The employee are very rude!!!
This company is the worst Francisco and luis r very rude harrassment is the better word for it i have a full recording with both of them being rude and disrespectful which will be attached to the lawsuit that follows.
After paying my car off they messed up and now they are calling ( a guy called Ben) with threatening phone calls and sending texts to you about having your car repossessed and messing your credit this is the actual text i just received “u …
As soon as 8am hits they start calling, my God idk how many times in 1 day they have called only for being 1 day late.
I mean it’s like anything else don’t fall behind on you payments and they won’t harass you. They work with people who maybe cant get a loan anywhere else.
These guys deserve no stars. They don’t care what your going thru they only care about there payments. They are not willing to work with you at all especially during hard times. LESSON LEARNED…
ESTRELLA,MARGARITA & an other ignorant retard ZOE, Very rude people, they call my 13 year old son and 10 yr daughter they tell him off, i mean thats not right…. These people desver an ass whoopin. Call me and tell me off but when you mess with my kids thats a big no no i will gut you like a fish lol
You are working with a company that sold me a lemon I have had the vehicle for 6 months and it broke down my payment s have been raised and I am stuck without a job
Customer service sucks! Very rude, disrespectful, unprofessional. Will hang up on you if they do t get the answer they want. I strictly deal with payments just so I don’t have to deal with these incompetent, non-English speaking jerks!
An ok company they at times can get rude an loud but if you make your payments you don’t have to hear from them simple as that also the saying communcation is KEY! they will work with you
Horrible costumer service i just cant explain how bad all workers are from a to z they think they have the right to scream at you just because they lend you there money very disrespectful unprofessional and extremely rude i got my car 2 yrs …
Someone please train these agents on how to talk to customers because I had to let yet ANOTHER employee know how to speak to a human being with RESPECT. Absolutely ridiculous I’m shocked everyone I speak to these people
I spoke to Salvador Gonzalez and he was amazing! Helped me every step of the way. He has amazing customer service ! Super Satisfied with his help.
If i could give them zero stars i would, they are a bunch of thefts.My balance doesnt sum up to all th r payments that i have made.if anyone would like to make a civil lawsuit ,messagr me to
Mr William, was very respectful and he talked right to me he understood we’re I was coming from he worked with me and we were able to work together!!
Horrible I called because I was gonna be a week late on my payment because all this covid-19 and you guys can’t even accept that and threaten me to collections.. And your customer service people are rude and unprofessional, you guys are a freakin nightmare !
As of writing this review I have been on the phone for almost an hour just waiting for someone to ANSWER the phone. I have been on time with my payments every month, but for some reason they have not taken this months payment. Worst customer service ever. Do not I repeat do NOT get a loan with these people.
What kind of company repo a car for $80 the DAY BEFORE they were told they would get payment in full the next day!? -THIS ONE… even after agreeing over the phone!! Antlything to squeeze extra fees out of you!
The worst customer service ever!!!! Rude unintelligent and ignorant. If you have a choice run far away. 👿👿👿 im so upset right now i really want to walk in that office. But i might go to jail. Never again!! PAC SUCKS!!!! …
Hi my names miguel sibrian and I wouldn’t recommend premier auto credit cus last week on Thursday they towed my car for expired tags and impounded my car I fixed everything right away once it was time to go get the car released from the …
DMV made a mistake on lienholder from BofA and somehow placed Premier Auto Credit as new lienholder after Payoff, after a few calls to Premier Carly from Title dept cleared up the issue and sent a notarized lien release out the same day! A+++ to Premier Auto Credit!
Customer Service is beyond poor, most people i’ve talked to had 0 personality, very rude, and treated me as if i was stupid. BUT there were 2 out of 100 people who really helped me out and worked with me.
even though they are the only ones who financed me their customer service is awful, they never pick up the phone on their work hours if so they will put me on hold for thirty mins until someone tranfres me for another thirty mins I was late …
Honestly they were the only finance company who would finance me! Paid all my payments on time. Didn’t ever have a problem.
This place is the worst finance company every.. things happen in people’s lives and they just want to be so rude. I mean they must all hate their jobs from the supervisors to the employees.
This place is terrible when dealing with customers they have a shitty attitude, some reps dont even speak a bit of english.. They hang up on you when they dont hear what they want. If you have questions regarding “random late fees” they …
It is a company shame when you need help, it is at least their employees provide it with a bad character and without exception their supposed manager so despises Luis de la Cruz nor professionalism to serve a client they should understand …
This is the absolute WORST place to deal with!!!!! I have been calling for FOUR WEEKS now and nobody ever returns phone calls, and the operators will transfer you to voicemails, etc. If you have something important to do, ask, papers, etc. …
This place is the wore place to get a truck are car they have no compassion at all we Lost everything to a fire home business my town burned down and I didn’t owe much on the truck think 9 more payment got down to 4 was late just forgot …
Horrible company don’t ever do business with them. Unprofessional and inconsistent, would threaten to repossess my car even if I was a day behind on my payment. If I could give zero stars I would.
Just so premiere auto credit knoe I’m sueing them and the tow company they work for reposed my car as soon as I got the car before first car note made me pay 1500 and then when I followed all rules they ignored me when it was time to …
I have unfortunately had to deal with company for about 2 years, most of the people here are nice people but I have definitely had a few encounters with very rude people. I only deal with them because I have to. Im sure that is everyone’s situation.
Do I only couple days late an I talk to somebody yesterday this my second car with them iam a good coustmer paid off my last car an almost done with this one it’s hard times I told them this month they will have they money an they keep …
My experience with PAC has been awesome. Hector was really helpful and worked with me in order to get my account paid off with them and get my title.
William has really great customer service helped me out so much with my loan that I was having problems with . Thanks again William for all your help 10/10
I was very thankful that I was able to get a loan, but I’m also very thankful to be done with this company whether you are late or on time I was always made to feel like I was a bad person, and the fees always fees, even when I called to …
WORST customer service I’ve EVER received in my life! The staff is rude and incompetent, offer no customer service, not friendly, short with customers and it only gets worse! I had to disconnect on a so – called “Supervisor” who kept …
Terrible customer service, every time I call they are rude and obnoxious. At one point I needed a deferment of a payment, I was told the only way that would be possible was if I had a death in the family, no compromise at all. Beware of this company DO NOT DO BUSINESS WITH THEM.
I dont care how bad you want that car do not go with this company they are so angry even with the pandemic going they will not work with you they will take your car even if it 10 days late they have no clue that life happends they dont care if your in the hospital you better find someone to make your payment
Scam artists stay way. You have to call to pay your payment but they don’t even answer the phone during their business hours when you do try to make the payment so they can blame you and make you pay their HIGH late fee. HIGH like all their other fees and interests. That is how they run their business. Stay away from all costs.
Worse customer service. There is a Gilbert that works there he has been the worse part of my loan. Honestly he will be the reason why I cancel my loan. Gilbert if you see this just note that you answer phones for a living your not important …
DONT GIVE THEM YOUR INFO THEY ARE THIEVES. They are stealing people’s credit card information and selling it on the Black Market. We are creating a class action lawsuit against them. Most of the staff has a criminal history/background. Please join our collaboration to prosecute these scammers.
POOR OR WORSE!!! My Son started sending payments for 6 Months and then received a threatening call that they were going to repo his car.After a long and very unsuccessful call he went and found out they have cashed all the money orders but …
The WORST company to deal with. We didn’t get to choose this company. The car lot we bought the vehicle from sold the loan to these disgusting people. After calling us every day before the car payment was due, then every day after the car …
This is the worst company ever now that I have paid off there loan now there taking forever to send my title. Was never late on a payment but if I was there would have been then contacted me. Now it’s like pulling teeth to get them to give …
Question: If you trade a vehicle in 9moths into a 3year loan are you entitled to a refund for your gap insurance?
I’ve brought many cars over the years and I’ve always recieved a refund for my …
ITS THE EQUIVALENT OF OWING MONEY TO THE MAFIA…They try to muscle you for your money with threats and warnings if you don’t pay. I am currently 7 days late on my car….that i bought from a scam dealership that only sells garbage …
I have experienced every single thing posted. I was threatened to have my car repossessed over fees they ended up reversing as I wasn’t behind in my payments. I was told there are GPS on vehicles they finance too.
I represent a client in bankruptcy. I called on behalf of that client and spoke with Jose. He refused to give me his last name. I asked for Hector’s last name and he said he wasn’t allowed to give it out. Despite naming Premier Auto as …
Absolutely the worst place to do business, if it’s one mistake I could go back and fix it’s definitely dealing with this low budget, ran down, chicken coop, no class having, uneducated, in the ghetto business!!! The employees are terribly …
!!!!!BEWARE!!!! This company will !!!!!Scam!!!! you…. How is it possible that you make extra payments on your car bill but yet when you ask for a rough draft of how much you have paid through out a 2 year period the amount towards the …
Rude over the phone, even though they were looking for someone else. I guess a former co-worker hasn’t paid, I have no idea why he left my number as a contact (we weren’t even close). They have multiple numbers they call from and call at …
The employees that work for this company are beyond rude. They’re constantly threatening and harassing their customer’s. I will be reporting them to the BBB and advise that you all do the same.Companies like this shouldn’t expect to take your money and still treat you like dirt.
I’m paying to much for a bucket! Don’t finance through them, they’re not helpful. I paid the car off so I don’t need to assess anything. I refused to keep paying you monthly. Your company is a joke.
Horrible!!! This company is horrid. I would not recommend at all! If I could give 0 stars I would. I had made arrangements that they agreed to but didn’t honor. I was 2 hours late on a payment 2 HOURS and they sent me to repossession.
I wish there was a way to have negative stars, my interaction tonight with one of the employees of the company really needs to have about 50 billion negative stars. Amy is probably one of the least helpful persons that I have ever spoken …
Very bad customer service. The service people are Bully’s. I would advise people with challenging credit to always pay on time and get away from this company as quickly as possible. Deal with more professional people next time your looking for financing.
Great so you loaned me some money that i paid back with interest so for that you get a five stars. However, I paid on time for 3 years and paid the loan off with out a glitch. Think I can get you to fulfill your end of the deal and SEND …
This company is the worst! Their customer service is horrible. I had asked them for an extension since I recently lost my job. One of the supervisors named Anthony said he would stop this month’s payment but they still took out the money …
Extremely bad company to have a loan with, wish I had never gotten one with premier auto criminals. So-called managers talk to people like they actually believe they are better than you. In reality, I’m sure most people don’t even …
These reviews are funny. 5 stars all around, PAC gave me a auto loan, they helped me jump start my credit, they gave me credit when no one else would. Thank you PAC.
This Company is one of the worst companies that you can deal with. Rude, loud, talk over you and do not listen. Ben ( i bet its a fake name ) yelled and said that he was the top man at premier. Do yourself a favor and when getting a loan do …
The worse company ever. By the time my vehicle was repossed, we had paid almost $3,000 over the loan on our contract. Fraudulent practices is an under statement. When I asked why the more I paid, the further we were from paying it off, …
Scam. Don’t work with them. Have no idea how they are still in business. SCAM SCAM SCAM SCAM. Very rude. Don’t have all their employees on the same page. Very lazy. Stole from me. CREDITED a car that worked for a month and never again. Works with scam car dealerships. NO MATTER HOW BAD YOU NEED A CAR DONT GO THOUGH THEM !
*THE WORST *CUSTOMER SUPPORT/SERVICE !! I ABSOLUTELY DO NOT SUGGEST THIS JOKE OF A BUSINESS TO ANYONE!!! THEY DO NOT REMEMBER THE DEALS THEY MAKE AND WILL NOT HELP YOU WHEN YOUR VEHICLE IS BEING TOWED BECAUSE OF THERE MISTAKES I WILL BE GOING THROUGH SOMEONE ELSE FOR SURE …****DO NOT USE THIS COMPANY *****
They kept trying to repo my car during the last 4 month’s of my loan. When I paid it off, I got a letter congratulating my loan being paid off and advising if my title was not included then it would arrive in the mail from DMV. Called PAC …
Worst Company to deal with. Customer service is horrible. Hope you see this before you use this company. A rep Estrella called my mother today and was rude and was harassing her about payment. The bill is due on the 3rd, we are 2 days …
Worth no stars. FEES FEES FEES and extremely high interest on those FEES. I honestly could have bought a brand new car for the amount of money that I’ve shelled out to them. (If I wasn’t an eager kid who just wanted his first car at the …
If I could give them ZERO stars I would. I bought a second (used) car through Premier Auto Credit and I wish I hadn’t! They are the absolute WORST lender I have ever dealt with. From speaking to almost every “customer service” agent, it …
I was about 10 days passed due and every intention of paying and informed them I would pay as soon as I received my paycheck yet they kept sending me texts that they were going to repo the car and to remove my items from it. 10 days passed …
This place is a cut above and beyond any other as far as being understanding and friendly especially when my payment is late. I couldn’t possibly tell you how much I appreciate every aspect of this great company every one should use them at any chance when they need the services that they provide hands down!
By far the worst company to finance with if there was a zero start option they would have it very unprofessional very rude and don’t kno how to talk to customers purchased a car that was having problems Maria told me that it wat my fault I bought a used car well haha it’s ur fault u couldn’t find the car either and still can’t 😂👌🏽 …
Still one of the worst financing companies I have had to deal with.They run the company like it’s a mom’s and pops’shop minus the integrity or common professionalism. No common courtesy, they will call your whole family, friends, extensions …
First they didn’t even call and do this supposed interview then took my loan from AutoMax (don’t buy a car there). Then contacted me saying my payment was past due. I recieved a letter from Premier Auto Credit stating my payment was due …
If you are trying to re-build your Credit, be careful with this Company.
They have a 0 tolerance for late payments, anything close to 30 days late and they make arrangements for Repo. …
If you pay your bill on time there is no issue. They even give you a major grace period to make your payment. I always pay a month in advance to ensure my payments are made on time. Now that my truck is paid off I want to get a bigger suv …
My name is Robert I got a 2013 Sonic thru them….Marv has been awesome service agent. My favorite. Never had problems with premier auto credit. These bad reviews below are from upset people who may have lapsed to long on payments. I’d be …
Terrible customer service. Hector Eceves is the worse communicator I have ever seen. He has been rude to me since day one with a snarky voice and attitude.
I’ll never use this terrible company ever again. …
I can honestly say that getting with this lending company was the worst mistake I have ever made. Because of credit issues I had to purchase a car from a rinky dink dealer. I got a 2010 Dodge Journey which I had to pay about $7000 plus …
i have a loan through premier and they are the rudest people ever. I asked for an extension one month, after not ever being late. Jessica was extremely rude and started asking me why i could not make my payment.She actually told me “don’t …
I got a Dodge Challenger 2014 about 4 months ago at 88k miles. I was just on way my to get groceries & my car temp gauge shot hot. I immediately pull over, pop the hood & see nothing but fluids on the bottom, as well under the car driver …
I would give no stars DON’T WORK WITH THIS COMPANY. They wont even work with you on your payments we pay every month on time but when for some reason you cant pay on time they threaten with sending us collections for being a couple weeks …
What a freaking joke, my truck on kbb is worth $800 and these crooks financed me for 14k?! How is that even legal?! My pile of crap breaks down 2/3 times a year and costed me another 3k in repairs. Did they help in anyway shape or form?! …
If i could give no stars I would . I pay my car note every month befor on on the day it is due. And I send it out money order since there are outrageous fees for paying over the phone or money gram or even on there website. Anyways I still …
Worst experience I have ever had with a financial company of any sorts. The least professional people and service. From start to finish my experience with this company was awful. This company sent me a text saying my car was going to be …
Called to pay off my loan told me that cant accept pay off over phone asked if I could do it on line currently on hold now for 43 minutes
Asked why my loan amount went up 200 when i tried to pay off wouldn’t it have …
If I can give them anything less than the one I would. Their customer service is the worst of the worst of the worst they are all Disrespectful and belittling. They don’t stand behind their words, and is not willing to Work with their …
I have absolutely no problems with them. My fist phone call with the woman was very pleasant actually. I have had my loan since July of 2014 and set up auto debits every month. I have not spoken to them since. Why would I have to if I pay my bills on time? Thanks PAC for giving me a second chance. 😉
Keep up the Good Work Premier Auto Credit! Clearly you can see from all the reviews on here how excellent of the company this is. I am really started to get extremely pissed at this company. They are withholding information from me which I …
I’m left with no words. Speechless from the way I was treated here. I’ve never been yelled at nor spoken to the way like this. It was a very emotional experience for me. I even asked for the manager & the he got on the phone saying who is …
Worst auto loan! Charging way over for “insurance” when I gave them multiple times my insurance information. Customer service sucks everyone is rude, I had one telll me they can “check into it but can’t promise anything “ .. avoid this place at all cost .. save yourself a headache and back in fourth ..
If I could give them a 0 I would !!! Super unprofessional the lady I spoke with sound like she had just woken up or was on something , extremely rude she refused to offer help during the pandemic and said because they are small franchise …
Worst car loan place ever!!! They refuse to work with you. I tried to explain that the pandemic really hurt my income but they can care less because I’m already 10 days late! Had I known that this is what I would be dealing with I definitely would’ve went somewhere else!! PLEASE DONT WASTE YOUR TIME!!!
My wife had 78$ left on an auto loan that we forgot to pay. Since it was due, they’ve been persistently hitting our credit as opposed to reaching out, which has damaged our ability to get better loans in the future. …
Terrible! Still waiting for a call back . Won’t recommend to get a loan with
this is the WORST company you can work with. They have extremely high interests rates, & very bad customers service. They lied me into yeah the payments will be high at first and we will lower them as you pay on time! LIES i have a 780 …
This company is the worst to finance with … Jesus your late 1 day and there blowing up your phone … not only that the dealer ship Called Meza Auto sales sucks.. they sold us a used up Honda Civic we gave 4 thousand down and we had …
Beware dealers do not sign on with these scam artist they approve deals and have excuse after excuse not to fund them. If you want to pay for customers to drive your inventory for 45 days and put miles on it and inquired fees from the dmv …
They had me go make a payment before 4pm, I paid at 2:40pm.. The repo guy was at my job by 3pm… I get that EVERYONE has a job to do but why have me rush and make a payment and still take my car? Besides all of that the lady that I dealt …
This company (and I use the word loosely) absolutely sucks. They’re customer service is the worst. I called them prior to writing this review to set up a payment arrangement to pay my bill on Friday (which is 3 days from now). I had …
I recently got my car Impounded and they have it stored at their facility in van nuys, there for I have to pay a total of 1,700 dollars to get it back. Apart from that I need insurance to get it out. yet they are charging me an insurance …
This company is horrible!!! My car was repoed. They sold the car & never took my name off the vehicle.
Now there has been a crime committed in the vehicle …
i have nothing bad to say other than, ALL I NEED IS SOMEONE to help answer our questions! our questions are very simple! i was even trying to HELP THIS FINANCE COMPANY, letting them know the paperwork is not finalized. perhaps the owner can …
I was repeatedly harassed before my due date about my payment. When it came down to paying off the vehicle they stated I owed more than the invoice THEY sent me. I have yet to talk to anyone after being told this because none of their …
i financed my 2012 Fiat thru them. I am not sure what everyone else is writing about, I have never had a problem with them. I have called the office maybe 3 times in the last 2 1/2 years, and every time someone answers the phone and is pleasant. Pay your bills on time and you will not get harassing phone calls.
I had just finished writing up a 5 paragraph review on how HORRIBLE their service is. They are so lucky my webpage decided to refresh on me or else everyone would have been able to see how bad they screwed me over. …
Don’t let them finance you. I’ve been with them for 1 year and I know the car isn’t worth what I’m paying. It’s a rip off and they always ready to repo after a few days if being late.
So I just called and the lady answered the phone and put me on hold without even saying anything I wait over 20-30 minutes and they hang up in my face . I’ve been harassed by this company multiple times. They have been making me pay …
WHERE IS MY TITLE????????? It’s been four months since I paid of the car and PAC can’t seem to find it or just are not willing to give it to me! Either I’m getting someone with a terrible attitude or I’m on hold for hours! Time after time …
I bought a car from this place and I was late 2 weeks .for 1 the lady knew I was starting a new job that’s why they said it’ll be a late payment . They said it’ll be fine then I walk outside and my car is not there . I called them & the man …
In response to the vendor:
A new car in my driveway would indicate that i have insurance. As you can not drive off the lot with some sort of insurance, and not having insurance in …
Worst company ever they are constantly trying to charge me extra fees saying that I don’t have insurance when I do! I’m constantly having to send proof of insurance like every 6 months & somehow they never received my emails. They are …
Still trying to pay off my vehicle early and they make it as hard as they possibly can ended up costing me more in fees cuz they way they do things. So I just got off the phone with the lady over at PAC and she said I owe a dollar and 92 …
IF I could do 0 stars I would! Run if they offer u this company to finance! My dealer sold me a lemon and they refuse to help me at all the rep even hung up on me very unprofessional! They are rude horrible customer service if u buy a lemon …
This review is after paying off my car, and receiving the title in the mail. I got a 2009 Nissan Altima at 22 % interest rate (due to no credit). Customer service wasn’t bad to me, they were always nice & friendly. I made all my payments on …
Worse service ever with costumer service
They don’t know how to communicate with people. They can say anything cuz they think that’s right. They don’t know about respect . …
CAN A SUPERVISOR PLEASE CONTACT ME? I’ve spoken to 17 reps in the last 3 weeks regarding a payment you didn’t receive. I have submitted copies of my bank statement to 7 reps. And have yet to be contacted by ANYONE other than someone that …
Despite the issues in today’s world this company never returned emails, answered calls only to not speak. Ignored my calls and then repod vehicle not even one month late. Terrible business take mine and many other people’s advise stay away. …
*PLEASE RESEARCH THIS COMPANY AND DON’T USE THEM!* I SHOULD HAVE LISTENED TO ALL THE UNHAPPY CUSTOMERS*
This is my second car loan, but I was blessed to only deal with the car place …
I was having a agent here assisting me and I advised her I would call right back to work on the arrangements we made. When I called back I got a agent who just said hello premier auto credit no name nothing very unprofessional. I advised …
Premier is a VERY VERY HORRIBLE company they are not organized every time you speak to some one it seems they ask you the same thing even tho you already submitted information. Constant phone calls after they gave an approved extension. …
I owe 2,900 on my car, I called to pay the full amount to get my pink slip and they said they added a 3,000 fee for “not having insurance” even though I have had insurance since I first bought the car. I tried to call them to fix this and they told me to fax over the proof of insurance and they always say they never received anything.
Very rude and unprofessional customer service. I don’t even want my car anymore if I have to deal with this. I have never been late on my care note in the 18 months that I have had this car not once. I normally pay my car note 1 to 2 weeks …
Never had a problem making a payment and I’ve been with this finance place for a little over a year your new automated payment machine makes it really difficult to make a payment I’m three days late now and I don’t want to pay extra for …
worst company ever !!!! came to tow truck my truck when i had already paid for my car a week before the due dat i was on point with the payment and all i do not recommend them at all after i call them wanting an explanation why they took …
I never had any person to rave about in the past 4 years with Premier Auto Credit. But, Edith was phenomenal. She should be training the everyone else her techniques, skills and customer service qualities. She is AMAZING! I immediately …
Prior to the corona virus my account was in good standing. Being here in Nevada there 20000+ people who are still waiting on unemployment who haven’t received income for 3-4 months. Unlike most financiers the didn’t allow even a month off …
I’m very thankful to premier auto credit for all the help on they have offer s to me on my SUV..even when time got difficult on payments they work with me to keep me on the road for my essential and family event… Thank you very much appreciate
They do not deserve even 1 star.This company and most staff are rude and arrogant(all staff i spoke with in collections have no respect and have no empathy for people in crisis). I have never been late or missed a payment in 3.5 years and …
I had this company since November was a horrible choice I made company had bad customer Services and management no one can get anything done. I put in a request for a due date change back in May and was told that It had to be approved I …
DO NOT TRUST THIS COMPANY!!! THEY SHOULD NOT BE ALLOWED TO CONTINUE RUNNING AS A BUSINESS!!
They are rude, condescending and belittling to their clients. They do not keep …
My 2nd review of this pathetic rundown company. Account was opened 8 years ago and since then I have filed bankruptcy and had it discharged now going on 4 years, why are they now reporting I have a active open account. Are this animals …
Worst customer service ever!!!!! They are just going to rip you off. You don’t what to finance a vehicle through them.
Scam & unprofessional. They keep putting missed payments on my credit report knowing I don’t deal with their company anymore to make my credit score low. Keep sending me mail when my lawyer advised them not too & to taken the fake missed …
I’ve had premier for a year and a half, and my car will be paid off by next august. They’ve helped me out so much since then. I can agree on staff being a little rude but hey it’s work sometimes you have bad days. But they’ve helped me even …
I have been on the phone for the past hour attempting to make my payment and get on a COVID Relief program they had offered me 2 days ago. I spoke to Soila Gonsales who I believe needs to be retrained in customer service skills, and much …
Worse auto finance company you can find. If you have this I feel sorry for you if you have the chance to move your auto to another finance company then do it!!!!!!!!!!!!!!So every year they say I don’t have insurance call them and send …
I finished paying off my car the same week COVID-19 hit. I waited for my title to come in the mail but didn’t receive anything so I didn’t think to rush to get a copy due to the pandemic and everything closing (I know, I hate myself for …
Thank you William for assisting me and walking me through how to make a payment online with the new system. Super quick and easy! Thank you, you’re the best!
This company is not the worst but by far it is not the best. The long, long list of customer service complaints is warranted. Sure, they can get a representative to jump on here and defend their supposed zero tolerance for poor or non …
I have to say, I’m quite surprised with all of these reviews. I’ve had a loan through premiere Auto credit for about 7 months now and I’ve never encountered any issues. I make my payments on time every month and I’ve only had to call in …
This is literally the worst finance company you could ever deal with. I highly suggest taking your business anywhere else. Paying higher interest rate would be a welcome charge over dealing with this company. …
It is rare that I would write a review. But this company does not even deserve a star. I have seen some of their responses to other reviews stating “We pride ourselves in providing stellar service” . I would definitely like to experience …
the worst customer service, specially mr REX, he doesn’t have education, i will never make business again with this company, they treat you the worst.
My fiance and I purchased a car last year and was given premier auto credit as the lender which was a mistake. Due to covid we were out of work for over a month my fiance has diabetes and it hit him really hard so he wasn’t able to work we …
**UPDATE: THEY TOOK MY CAR, ONLY TWO MONTHS BEHIND DURING A PANDEMIC. UNBELIEVABLE! THEY ARE FULL OF IT, NOTHING BUT BS RESPONSES. NO ONE IS THERE TO HELP!**
—Do not do business with this company. They are extremely rude and have zero …
The manager luis was very rude and disrespectful stated this company is NOT working with anybody on payments because of the pandemic and they know people cant afford or choose not to pay so they are taking their cars back his exact words …
I wish I can give them a 0 stars . I traded my car in and I have nothing to do with them anymore. But they will call your phone and Email and text you 30 times a day. I don’t wish them upon anyone. I cant stand how the Harass me and threaten me on a daily.
The worst finance company EVER! Their inconsistency is ridiculous and the customer service is very rude. The fact that nobody is on the same page within this company makes the communication so off. Every time you talk to someone they tell …
Wow Im feeling this is the start of a long process in getting my car back. Im Already getting the run around from this company. …
Run away do not walk , this company is a piece of Shìt and i never write reviews for really anything but this company is messing up my credit , lied on my account saying that i hid The car from them, said I only paid two months when i had …
The supervisor Edith is rude, detrimental & unprofessional. We called them to let them know IN ADVANCE that we’re tight on cash til I get my back pay this week. Although it would be 2 days over the 10 day period, we still decided to let …
They keep looking up the wrong account under a quevas account and saying I have viking insurance and keep threatening for repo and I’m not even that person nor do I have viking insurance ..so I really fell confused as to who there really …
I have never had an issue with the company. They approved me when I needed a car and had a 423 credit score. I make my payments on time and its been a really great way of building my credit. Thanks for all your help!!!! Almost paid off
Worst car company ever!!! They won’t work with you on payments or refinancing options and will blow your phone up for payments daily but aren’t willing to help you. Very one sided. Very money hungry and unprofessional will lie and send …
Definitely the worst customer service ever even if your 1 day late they start harassing you!!! Mind you have a 10day period!! Then they threaten you if you dont pay your note they will have the vehicle repoed!!!…These people are among the …
Worst finance company I have EVER worked with! I DO NOT recommend them to anyone, PERIOD! They do not work with you AT ALL! Your payment may be a date late and they start harassing and threatening you with multiple phone calls from various …
Horrible customer service they never pick up the phone and when they do there mad can’t even help one with a simple question but are on it to add any fees worst financie company ever… don’t recommend worst experience as a first timer with them
Worse company they charge $7 just to process payment and they try to repo just being one month late. And if you want to make a payment it has to be full amount of you are late. Terrible customer service
Horrible car company I would not advise anybody to go here not even my worst enemy, The employees need to take a course on how to treat people better, just reading the reviews and reading the way the company responds to the reviews are not …
This has got to be one of the worst places. Yea they’ll approve your loan with bad credit but will treat you with nothing but disrespect when calling or asking questions and don’t try to ask for a manager they are never available or if they …
Thank you guys , I appreciate all the patience an time you put in working with me an my situation to help my account get resolved. You guys are great an I thank William, an George for working with me!! This is a great finance Company!!
Honestly I don’t even need to write a review since everyone has written how disgusting and bad this company is already. But what I will say is that the “supervisor” Edith is clearly a miserable woman who chose this position so she could …
My contract was sold to these people and I have hated it since then!! They are the rudest and most unprofessional individuals I know ! Avoid these people if you can!! They make you feel like your paying bills with their money
AVOID THIS COMPANY AT ALL COST! If you have to wait to purchase a car for a better rate through another company, just be patient & wait. Tbh even if you your rate is higher through the better company, take the higher rate; pay on time & …
I bought a car through J and R motors and I pay through premier. The car was pretty messed up, a 2014 and had well over 120 thousand miles on it but I was naive and it was my first time purchase with bad credit. They charged me $8500 and I …
After a month of trying to get my payment pushed to the end of my loan providing all the paperwork, never been late on my account in 3 years ! William finally took over on helping me again to re submit my request and it was finally approved ! I can’t thank him enough for the help !
I would give 0 stars if I could. This is the worse company to deal with. Please avoid this company at all cost. Ever since my contract was sold to them it has been nothing but complete hell. How are they even still in business? Trust the reviews and avoid this company ! All they do is harass people.
I got a car and didn’t last 5 months with it the motor die on me and now I need to pay 4990 and spend 1000+ dollar to fix the motor because the dealership didn’t tell me that car was all messed up from the headlights, discs, radio and …
Worse customer service EVER.!! I CAN’T BELIEVE THEY’RE STILL IN BUSINESS! They have the worse reviews.. it’s not only one or 2 98% of the reviews are bad and the same complaint… bad customer service . I’M so glad we just have one payment …
I’ve postponed my payment with them multiple times with no problem until today. The man I was speaking with did do what was necessary when it comes to identifying me, but soon after that he just was not complying. Asking me to many …