Premier Bank (formerly known as First Federal Bank) provides a full range of banking products such as checking, savings, CD’s, credit cards, auto loans, mortgages, home equities, as well as services like online & mobile banking. Additionally, we offer a wide variety of business and commercial banking products such as checking, savings, treasury management, remote deposit, SBA loans & lines, commercial loans & more. We also provide wealth management services and solutions like private banking, trust, investments, and retirement plan services. EQUAL HOUSING LENDER. Member FDIC. Investment and insurance products are not FDIC Insured.
| Saturday | 8:30AM to 12PM |
| Sunday | Closed |
| Monday | 8:30AM to 5PM |
| Tuesday | 8:30AM to 5PM |
| Wednesday | 8:30AM to 5PM |
| Thursday | 8:30AM to 5PM |
| Friday | 8:30AM to 5PM |
601 Clinton St, Defiance, OH 43512
The customer service is absolute trash . And I for one think that is what makes a business successful .
This bank is always understanding and friendly. Love this bank
I like the extra hours they stay open, because not everyone works 8:oo am to 5:00 pm. l longtime customer keep up the good work!
I’ve never had a negative experience with this bank.
Absolutely useless bank. Rude customer service over the phone and unwilling to help. I will be taking my business elsewhere.
Great bank! Very friendly staff. Always a pleasure doing business with them.
Just about the worst bank when it comes to customer service. Good thing I pulled all of my money out of this evil place
We have banked with First Federal for several years and have always been satisfied. The staff is friendly and very interested in providing excellent service. I highly recommend it!
I have been a LONG time customer. Always had friendly and helpful customer service and I love the earlier and later hours to do banking!
Please do not use Premier Bank. I have been attempting to get loan documentation for over a month and they will not honor the request. Trips to a branch serve no purpose as they direct you to the customer service line. Customer service …
First off this is the worst bank in the area. Starting off with Kelly. She treats customers and employees like they are garbage always talking down about them but acting like their friends to their face. Secondly Brittany is lazy and rude …
Have a car loan with this bank. Put extra money on my monthly loan that i wrote was to be applied to the principal on the loan, they applied it to the loan not the principal; they did this for several months. Putting extra money on the …
I have had great experiences with this bank. Also when it was under First Federal..have had accounts there for years. People have always been friendly and competent.
Your money gets deposited by direct deposit when they feel like doing it. Because we are a small business that isn’t bringing in thousands a day I am trash to them and go to bottom of pile. Going back to state bank
Have been a customer for 27 years. Always receive timely, friendly, helpful customer service. I started a small business in 1990 and when I decided to move into a building in town this bank was the only bank that would take me seriously, …
Called to check on my husband’s loan and they don’t want give me any information. My husband works over 20 hours a day and don’t have time to be in these long waiting machine calls. I thought it was a local …
This is a great bank have had no issues with them since I started with them over 30yrs ago at least I think is been that long. It’s still a great bank even though it changed its name from first federal bank to premier bank.
I have been a customer for over 20 years. I love that no matter what branch I have gone to the staff has always treated me like a neighbor. They’ve always gone above and beyond in helping whether it be personal or business banking needs. I highly recommend Premier bank for all your banking needs.
waiting and waiting and waiting lol
the service is great when I actually get to talk to someone other then that my experience has been fine!
borrowers beware!!! this bank is terrible with money! they don’t know how to handle escrow. customer service is non-existent. All I’ve done is make payments on time and this bank has given me more hassles than $300,000 is worth. screw premier bank.