Few people would say there’s an art to banking. Money in. Money out. A fee or two along the way. But we see it differently. Maybe because we don’t have customers, we have members. Because we treat them like family more than clients. Because the loans you pay can help your neighborhood schools. Because we plan your future with the care of a craftsman. Because a kid with their first twenty-dollar bill is like a millionaire to us. They certainly feel like it, so we should too. We make taking care of our members an art. Giving back with lower rates and paying it forward in our communities. Call us old fashioned, but we think the art we put in is the way banking was meant to be.
| Sunday Closed Monday 9AM–5PM Tuesday 9AM–5PM Wednesday 9AM–5PM Thursday 9AM–5PM Friday 9AM–5PM Saturday Closed |
5505 Arapahoe Ave, Boulder, CO 80303
(Translated by Google) Bad bank very expensive rates and charge for cell phone 15 dollars …
Hours are incorrect.
Erin was helpful
What is your fax number?
I’m literally speechless to how ineffective these people are.
I have always found the staff to be helpful & courteous.
Can’t log in with valid user name and password. Very frustrating!
Worst banking experience ever. Avoid like a plague.
Horrible horrible horrible service. Slow as dirt. Disrespectful. Unreal this place is an opening functioning business, let alone bank.
Sent me unsolicited mail in Denver after somehow finding out I was buying a home.
Hours not clear that it is ATM and Drive up only on Sat
I was in there on the 8th of June and I can completely unprepared the staffed help me out and made my day thank you guys!
Terrible service and messed up accounts since the merge. Bill pay is a nightmare! Miss the old BVCU.
This Bank beats all the Banks put together! Dave is tops with customer service!!!
There customer service is horrible They avoid phone calls and do not assist you at all. I regret changing my car loan!
You’re better off banking with a mattress. Check out ass-bank.com. They’re rated 11 out of 10 on the Suck Scale.
**EDIT – I’ve come back to leave four more stars! Since the merger has settled, things have been leagues better! Thank you for continuing to do right by your members!**
Poor communication with their customers, very slow/inefficient, poor customer service (if you call you will reach a call center to resolve the plentiful issues you will have, and even then, there is no guarantee that someone will be available). Obviously I’m not the only one.
Awful experience they are not there to help
They literally don’t even have an ATM
Excellent customer service. I actually look forward to doing my banking. The Nordstrom department store of banks.
Banking with this group is absolutely ridiculous. I have had numerous issues, the latest being trying to pay off my credit card bill. I am trying to give them money. This is insane.
We asked for a direct depost form but the one they gave us had the wrong routing number so when our dd was supposed to come through it got lost and then they tryed to say it was our falt insted of trying to fix it they just kept passing the blame from me to my employer ever since the merge with pmcu the customer service is horrible
Beware if you use auto draft they will take funds out of your account 3 days before or 3 days after you request the funds to be taken out……. If i had another option of Auto Lender i defiantly would not use Premier!!!!
An aggressive commercial bank posing as a credit union. If there is a way to challenge their right to operate as a credit union, it ought to be done.
These guys are a joke their communication sucks they won’t give out any information that we need when you provide them all the information that they need I suggest you go away and stay away from them for many of our long-term we’ve never received a bill or statement regarding how much has been paid and they refused to give us one
Stephanie from corp called my after a few bad experiences. She was authentic and seemed to care.
they have helped through rough times and gave us great advice as to how to better use their services in the future. The staff have always been gracious. I use them for both my business and personal accounts.
I was a former member of the BVCU of 20+ years prior to be acquired by PMCU. The attitude towards customers and the meaning of being a Credit Union versus a bank has been lost. Sad but true.
Worst credit union ever with terrible customer service and personal skills. Go elsewhere!
I worked with BVCU for 10 years. They have good customer service, great interest rates, and good product offerings. Even their banker’s hours are reasonable.
I am so over this place. I’m horrified that my parents use this institution.
Lazy staff. Slow response. Because of this Credit union, I almost was homeless from dragging their feet on a crucial loan. …
I’ve been unhappy with BVCU’s customer service. I’ve gotten a lot of rude people. Recently, I’ve had an experience where they charged me an absurd amount of interest, nearly twice as usual, but couldn’t explain why. I think the term is Gross Negligence.
I have been with BVCU for over 12 years and have had no trouble with them. They are easy to talk to and always helpful. I love my credit union!
They actually get a negative five stars. Shady financing. An $11,000 auto loan turned into over $21,000. 50 percent interest? I am intelligent enough to know how interest works. Not sure how their figuring the interest, but some one is filling thier pockets. Reported to the BBB.
I would give them less stars if I could. These people are just the worst to deal with. They told me they didn’t receive my payment, ask me to stop payment with my bank and pay cash just to find out later they did have my check. They cost me time, fees and I would never like to deal with them again.
During the transition from Boulder Valley in 2016 for several weeks there many problems, which must why there are so many negative reviews. Now, a year later, I find all banking services functioning well and customer communication fine.
I am so grateful for this institution’s help. I’m visiting from another state and had a complicated problem trying to get cash out from my local credit union after forgetting the pin on my new card. Two employees worked together to figure out a solution for me and I was able to get my money. Thank you so so much!
I have been a member of Premier since it was an IBM credit union years ago and have never had a negative experience. I appreciate a credit union vs. large institutional banking and plan on continuing my membership indefinitely. Cheers to Premier!
I’ve been a Premier member for several years, and have never had any issues with them. Solid banking choice, and I love the stability of a credit union, and the network of no-charge ATMs.
Charged me a $10 fee for a check that didn’t work. $10?? What a ridiculous fee. You should have just denied the check initially
I purchased a car from R&D Motors in Longmont, and on our paperwork it says that this credit union is assigned to our loan. That car lot has apparently sold us a car with no title, to make a very long story short, we are about 2 weeks shy …
PMCU isn’t technically the worst bank in Colorado… but that’s only because they’re already the worst Credit Union in Colorado and don’t need share holders to tell them how to best mistreat their customers financially and interpersonally. …
I am so disappointed by the degradation of service and increases in fees at Premier Members over the past few years. We have been members since 1990, and appreciated the small feel of the organization. Now that they have merged and merged …
What a horrifying experience I have had today. The merger and the dissolving of Boulder Valley Credit Union has come with a tragic degradation of service. Irritated, staff, have given me hasty and unprofessional service, talked down to …
I use them to access a shared branch account and make all my cash or check transactions with my account. Not the fastest and most efficient bank though the tellers are usually friendly and sufficiently trained for my needs. I love that they typically have lollipops!
Run…. far far away…. This bank is unethical and crooked. We had nothing but problems with them from when we first financed through them. We were so happy to finally never have to deal with them after paying our truck off early. Well, …
Rude teller Jen. I called about a pay off so I called three times to see if they got the payment once in the morning and once in afternoon and once before closing . She got rude and said you allready called three times. She told me to call …
Once you open an account there is absolutely no concern for your concerns, answering your questions anything about your account. I normally used my card or ATM’s if needed. When I actually had to contact them for interaction it was …
This is NOT a Credit Union/bank I would NOT recommend, as a matter of fact I WILL be telling people to stay away from this institution. I went in and wanted to make change for larger denomination, the teller was ok with doing it but had to …
Horrible experience! My Gap insurance company sent a final payoff check on 12/18/2019. On January 15th I called Premier as it still was not applied. I was told it did not arrive yet. The very next day it was applied and I was charged $77.79 …
There is no bank number/routing number info anywhere on the website, so if a business call is made at work, unless I have my initial paperwork or checkbook that I never use, I’m out of luck. It has also been two months and I still have yet to receive my credit card. Hardly any good experiences to speak of
I hate that people only leave reviews when they’re mad, but PMCU lost my business today after 10+ years with BVCU and I hope this helps keep others from my frustration, mildly damaged credit, and undocumented property. …
Times have changed for PMCU, and not for the better it would seem. Most of the bad reviews come from long-standing customers like myself. I wonder if the credit union is happy with their rating as they certainly do not seem to be doing …
DO NOT BANK HERE!!!
I am not one to write a review, let alone a bad review. I have been a member of BVCU for nearly 20 years. I loved BCVU. They were wonderful, personable, and …
Not only did they report a false late payment to the credit bureaus, they also refused to remove it from my report. Then after the dispute, have not reported ANY payments since, further blemishing my credit score. I have 500+ on-time payments including 5 auto and 3 real estate loans in total, DO NOT WASTE YOUR TIME with this bank.
Paid off my Home Equity line of credit with Premier, and their collections department sent delinquency notices to the credit bureaus for 2 consecutive months, claiming a $7 balance. This dropped my credit score from 800 to 650. I spoke …
Horrible customer service. Seriously, I want to love this bank…but everyone I’ve ever dealt with in the 4 years I’ve had my account has been either overtly rude or completely ditzy/flaky. This is not a well-run business. …
I have never written a review because most times it is a one time experience. This is an exception and I want to help people who look to reviews to make decisions about using a service. I was a member of BVCU and loved them, always …
This is the first negative review I have ever left in my life! My experience was so bad that I am taking the time to tell others to use caution before doing business with Premier Members Credit Union. …
Incredibly disappointed with how PMCU treats their members now. You’ve turned from a CU that cares about its members to a CU that has a big bank attitude. You deposit a check and don’t even tell a person you’re going to put a hold on it. I …
Not sure about the Credit Union as a whole just yet, but Sandra was super helpful and patient when it came to making a car payment and setting up online banking. It took me almost 30 minutes to set everything up and she was there to guide …
Very horrible customer service. Do not get a car loan. They will get more money out of you!!!
I can see why others gave this bank such a low rating. I called in to ask a simple question and was met with attitude by the person who answered the phone. …
I love Premier! Don’t know where the bad reviews are coming from. They’ve always been available, prompt and thorough in my dealings with them!
I would leave a zero star review if possible. I had an auto loan with PMCU and payed it off early. They still have not released the lien on my car or sent me my title even after calling 6 times. The bank VP Steven Cox would not do anything …