Prestige is a member owned, non-profit community based financial co-operative. Our sole purpose is to provide our members with safe, low-cost financial solutions such as loans, savings and checking. Anyone who lives, works, attends church or attends school within 10 miles of our location is eligible to join.
| Friday | 9AM to 6PM |
| Saturday | 9AM to 12PM |
| Sunday | Closed |
| Monday | 9AM to 6PM |
| Tuesday | 9AM to 6PM |
| Wednesday | 9AM to 6PM |
| Thursday | 9AM to 6PM |
15203 Knoll Trail Dr Ste 101, Dallas, TX 75248
Even I do not chose Prestige Credit Union auto loan, but I would still like to give Mary Lopes a thumbs up. Good and Friendly service.
Luv this bank.
Excellent!
I’m staying with this bank forever.
Great customer service.
Jamie Leonard was very helpful
Thank you for the information Jeanie go give her a visit !!
very good customer service, Shona is great!
They charge you a 1% fee to cash their own checks,
I just wanted to thank Jackie and Denise for helping me out today.
Too many gang members sitting around hanging in the parking lot after hours. No good service in these areas be careful
Great bank and super friendly people. Definitely recommend thank you Shona for all your help.
Excellent service, thank you Shona for all the help. Definitely recommend Prestige Credit Union
My wife and I love this credit union best people, best rates, excellent customer service!
My choice of bank for 2 years now. I feel so spoiled by their customer service that I truly want no dealings with any other institution.
Love this credit union. Thank you Jeannie for your continued great service!
I went here for the first time ever last Friday. Denise is awesome! Excellent customer service, Would definitely recommend.
Jeanie was awesome! I definitely am happy I decided to bank with them!
Excellent and great customer service with a professional and respectful people always to serve with a smile and efficiency.
I have been a member for years. I love the staff at the counter! I like credit unions over banks!
The best customer service ever! Daniel, Margie, and especially Jaqueline all just top notch,really appreciate them!
Jeanie did a great job today helping me open my checking account definitely go give her a visit !!
GREAT Service like this is why Credit Union’s exist! RUN from you big bank and go where everyone know’s your name! Low rates and firendly people. CHOOSE PRESTIGE!
I did not get approved for a CC however Joe was very nice and understanding. I may consider this CU later on my next major purchase.
I love this credit union!The customer service Richard Ejimole gives you is off the chain.He’s very kind and very professional.He always makes my day everytime I visit the bank.May God bless him.Keep up with the great work.You are much appreciated it😏 …
Jeanie has my account set up in no time and was very friendly. I prefer banking here than my other bank.
I’ve been a member for over 40 years. They always come through. They are our go to place for car loans. Fhonda is the BEST!!!
Ms. Donaldson takes the time to make sure that he is giving the best service to the Credit Union gives the best for the members that request things.
Prestige community credit Union has excellent customer service I love how friendly everybody is especially Jeanie she has top knot in my book
I came for inquiring about refinancing my vehicle,staffs here are friendly,Joe Cooper is the loan officer ,he explained to me everything,very patient also gave me useful and helpful suggestions!No wonder they have many good comments!
Customer service means everything! Thanks for helping an out of town visitor.
Jennifer has been amazing to work with. The process was so seamless with her.
I opened a account at the knoll Trail branch I talked to Ms Jeanie I was nerves about switching over from a traditional bank and she explained everything to me answered all my questions and I’ve even been able to call her since and ask …
I have been a member for 10+. I love the staff the location in Dallas and services offered.
Good job!
Slowest dang tellers ever! No matter what time or what day. And most you have to hold their hand thru your transactions that you come and perform every week. Lack of desire to learn their job? I dunno. But not the level of care im used to from a credit union
I Re-financed my car through Prestige during this difficult times and Logan Geisger who is part of the Member Services help me to make it easy and possible. Thanks Logan for everything
So I thought in the beginning Prestige CCU would be okay to work with, but
now after 90 days, I have changed my opinion… For Some Reason they
put a 14 day hold on all deposits you deposit into your business checking …
I sent an application for a car loan on Saturday and was approved on Tuesday. Carolina made the process fast and easy. I have been with PrestigeCU for years and love it!
If you live in Dallas, TX this credit union has a credit builder loan. Not familiar with a credit builder loan research it under my name on YouTube. The loan can be up to $5000 with no credit check. They offer secured loans also.
Jasmine went over and above during my bank experience day. I really appreciate the advice she gave me. I love banking with them bc of her!
I enjoyed having my car loan through Prestige. My agent Lamonte Mcilveen was awesome. I’d definitely consider using them again in the future.
It was nice entering PCCU where everyone was friendly and greeted me by name. Jeanie helped me open a checking account with a fantastic APY and it was a great experience overall. Looking forward to working with them in the future!
I needed help with my account and explaining how a lot of banking worke. Eva was so incredibly helpful she went over several times with me very patiantly to make sure I understood. This may be a small bank but the customer service is huge and very friendly.
AWESOME! They helped me tremendously and I am so truly greatful. My credit is not too good and they found ways to work around this. God Bless and Jesus is the answer! My payroll deposit has came in days early.
The Customer Service Experience @ this Location is Simply the Best ! The Employees are Very Detailed and Customer Focust , Personal Care & Professionalism at it Best . …
I’ve relocated to TX from CA while looking for a CU i found Prestige CU – Upon my arrival they were very welcoming & knowledgeable about their products and services. Im excited about the opportunity to build a relationship with Prestige.
I’ve been a customer at Prestige CU for almost 10 years Fhonda is the best ever!! 5 STARS!!
Everyone that works here is incredibly nice. I have been with this credit union for years and will never leave. Carolina made my auto loan a breeze. I’ve never been more satisfied with a bank.
Prestige is amazing. They always make you feel like you are their best customer. I love working with them.
I’ve been a customer for years, and haven’t had a single issue. Every person I’ve ever dealt with has been pleasant and helpful. I even moved out of state and have continued to bank with Prestige.
My husband and I have banked with Prestige for almost 10 years now. Jeanie always goes over and beyond! Love this bank—will never use another bank!!
We have had an auto loan here since 2017 and the most amazing experience with Lamonte Mcllveen. We began to struggle financially due to covid and then one thing after another was happening where we could not keep up anymore. Our teenage …
Prestige CCU is top notch. They really listen to their clients and have all the products to help the clients achieve their goals. Make sure to say hi to Lamonte McIlveen in the loan department. He is as good as it gets!
I wanted to post this review for one the employees, Jeannie Donaldson. Jeannie has been very kind and helpful though the process of setting up my accounts. She is absolutely an asset to your bank.
I have been with them for over 10 years and every experience as always been professional and courteous. I highly recommend them to anyone seeking a credit union and/or for any of your banking needs!
I have been banking here for the past 4 years and love it. I was with Wells Fargo for 15 years prior and I have received more personal service from this credit union in those 4 years than I did in the 15 at Wells Fargo. I don’t feel like another number, but a member.
I am very pleased with Prestige Community Credit Union. Jeanie Donaldson did a great job explaining my options regarding different types of accounts which made it a very pleasant experience. Thank you!
The entire staff at Prestige are the best!!!! From the loan officers, to the tellers, they are absolutely top notch. This Credit Union truly defines what a credit union should be, where the members needs are of the up most importance.
I absolutely love this credit union… Prestige community credit union has helped me with loans when in a bind and as well as credit programs to help raise my credit score …The employees and the loan officers are all very friendly, direct and …
My Name is Cedrick Cooks I recently opened a new Account with Prestige a young lady by the name Jamie Leonard assisted me she did a wonderful job I don’t think anybody could have done better her customer service was 10 ⭐️ she deserves …
Logan Geisler was a huge help in getting me signed up. He was very professional and handled everything in a timely manner. I’m glad I picked this bank as my first option!
I love this credit union. Always helpful and they go above and beyond to assist in anyway. I personally want to praise Jeanie Donaldson for helping resolve a double charge issue. YOU ROCK JEANIE!!! …
I had a recent home owner emergency and needed money ASAP. I applied online for a pesronal loan and immediately called to explain the urgency of the loan. Carolina Ordonez was the loan officer who helped me. She was extremely personable …
Love this place! I have an account with my dad and every time i go in the tellers are very helpful greeting me asking hows my day going, along with Miss Karen and Mr Jamie. They make me feel like i can ask them whatever questions and very …
I’ve only just opened up an account but I was greeted and treated as though I actually mattered. I’ll keep this updated based on my experiences. I’ve read stellar reviews all over the place and In this age of corrupt banking systems …
Business unfriendly. We went to get some paperwork notarized and open a business account since our partner has a personal account. Some paperwork that are needed are missing but the way they communicate about the missing paperwork is …
Shona James and Prestige Community Credit Union are my financial lenders of choice! They have made every transaction seamless, from auto loans to personal lines of credit. I have done NUMEROUS loans with other institutions, and working with Shona was by far the best experience I have ever had with a lender!
Jeanie Donaldson has the best customer service skills so I wanted to give her a shout out today. This weekend I went to an event at The Gaylord Texan Resort in Grapevine. I was very concerned because I noticed duplicate charges from the …
Multiple times I have set up automatic payment on my credit card and multiple times it has ‘mysteriously’ stopped leading to my card accruing a balance and negatively impacting my credit score. While they were pleasant enough to work with, …
My brother passed away and he had accounts at Prestige Community Credit Union. Jeanie Donaldson was especially helpful in getting information regarding the services offered by Prestige.
I just finished working with Jennifer to do an auto loan and the process was so seamless. Simple conversation and I was approved and at a better rate then my other credit Union.
Limitations on how the accounts can be used have at times impeded my day to day life. …
I would give them a zero if it were possible. I set up the account with the intention to apply for an auto loan (since CUs are traditionally known to have better rates). …
I very seldom take the time to write a review, however, due to my experiences with Prestige Community Credit Union over the past 3 years I truly believe they have earned and deserve a public “Thank You” for their excellent customer service …
This has been one of the best banks I have ever worked with. Everyone goes out of the way to answer help assist. I have personally worked with Denise M on multiple occasions. Whether I have a quick question or need assistance she has went out of her way to help me. Best customer service ever!
I never give reviews for businesses. However, I absolutely love this credit union! Even though I have not lived in Dallas for well over 10 years, I bank with this credit union because of the outstanding customer service that I receive on a consistent basis. I would give them 10 stars if I could!
I’ve worked with Sammy, Fhonda, Jennifer, and Cynthia. The entire staff is excellent! I’ve never worked with a better group of lenders. They treated me as if they’ve known me my entire life, old school banking at its best!
This is more than a credit union. Its FAMILY! I would encourage anyone out there who needs a fresh start or just a new financial institution period to check out Prestige. Hands down everyone is nice and goes above & beyond! Especially …
Fhonda is absolutely the best! After years of being a customer, she delivered the promise! I am very thankful for her assistance in getting me into the vehicle I really wanted as well as other services she provided. Thanks so much for working with me Fhonda!
I have financed several vehicles with Jennifer and am pleased with her help and recommend her to any one who is seeking a a credit union.
At first they were great. So I’ve had to change my whole review. Numerous issues that have occurred in the past few months, has made me hesitant to open a business account with them, and I have withdrawn all personal funds since the last …
Vanessa and all of the customers support team are amazing. It is great to have that community feel with all that is going on.
Great credit union with a small family owned type of feel. I have enjoyed my time here and look forward to being a long time member. They are up front and honest without being too pushy on options. Everyone has been nice from top to bottom. Thank you PCU.
First time member of a credit union. Signed up online, received a call from Jeanie shortly after, told me I was ready to go and she had my new debit card in hand whenever I wanted to pick it up. Jeanie heard me say my name as I arrived, …
Jacqueline Garay deserves all 5 of these stars! This morning her customer service was on point! Her willingness to go above and beyond for me turned my day around! Employees like this is the reason I will never leave Prestige!
I had been banking with prestige for 4 years long relationship they have my 2 cars refinanced with them never missed any payments on anything. After asking for a personal loan to consolidate not only did the credit committee deny me but …
Where oh where did Mr. Richard go????? I never believed in paying banks to keep my money, until I met Richard at Prestige Credit Union. Unfortunately Richard is no longer at this bank, and believe me the difference is noticeable. Richard …
I would like to recommend Prestige CCU. We have never had a better banking relationship with a financial institution. The tellers /staff are top notch and are personable. You are treated as though you are the most important person they have …
I went to Prestige CU on Wednesday to cash a check I had received from one of their members. I was told I’d have to pay a fee to cash a check because I wasn’t a member. The fee was $571.00 just to cash a check. That is highway robbery. …
I have been with this Credit Union since 1973 when it was Sun Oil Credit Union. Then it was Galleria Credit Union and now it is the one and only Prestige Credit Union. I have never had any problems with any of them and buying this car was …
Jeanie was great work helping us get our account set up and we’re looking forward to working with her to lower the interest on our car loan as well! Highly recommended! 100x better than traditional banks!
Superior Customer Service. Logan is a tremendous loan officer, and we will always bring our business here. Thank you so much!
Prestige has excellent service and attentive employees. I recently had to wire transfer money and was having some issues getting accounts and service straight. Angel helped me make the transfer and gathered all the necessary information …
I had the pleasure of working with Jeanie this morning to open my first account at Prestige. She was mindful of my time schedule yet managed to explain all the benefits of being a Prestige member. I am looking forward to being a member knowing that I am in good hands.
I have been with Prestige over 20 yrs + and they have never disappointed me. They are there when you need help; especially tough times. The service is above and beyond expectations. All the employees are very helpful and caring. I have …
I signed up with Prestige a few days ago and if I could give Jazmine Hernandez 100 stars I would. She was super nice, helpful and showed professionalism at its finest. I will recommend my family and friends and will be more than happy to …
Jamie was amazing. She took my concerns seriously and was able to calm my fears and assure me that she could take care of everything I needed.
Just opened new account at prestige with Jeanie. She was amazing along with the rest of the Prestige staff. Jeanie gave me a thorough break down of all that the credit union has to offer. Looking forward to this being my new bank/ credit union home.
I financed a car through Prestige during one of the most difficult times in my life. Lamonte Mcilveen who is the Member Solutions Manager is the epitome of Customer Service Excellence. …
Prestige Community Credit Union offers the best banking experience, one could ever expect. My husband and I had the best banking experience with this bank. You are treated as a person, and not an account number. You’ll never be happier than partnering with Prestige for all of your financial needs.
My husband and I have ALWAYS been against banks because we’ve never liked the idea of paying someone to keep our money. Well, that all changed the moment my husband and I walked into Prestige and met Richard. This guy made us feel very …
Why did I change Credit Unions? Cynthia and Jeanie.
I was member of a federal credit union and used this location as a shared branch. …
Jackie Garay was very helpful and attentive to all my needs. She made suggestions and really cared about how I felt and that my needs were met. She did such an amazing job!!!
My wife and I have been members of Prestige CU for several years now. We finance all of our vehicles through Prestige which has been several now as we like to trade them in every 2-3 years. We are completely loyal to Prestige because of …
The staff are awesome and very helpful. Mary Lopes was very helpful, communication was excellent. She Rocks!
Prestige Community Credit Union gave me the opportunity to refinance my car for a lower interest rate and made the entire process quite easy! I only have positive things to say about Prestige — they (especially Shona James) have been great to work with! Thank you! I’m so glad I was able to refinance with Prestige.
Jeanie helped me today with setting up my first bank account and she made the process extremely fun. Great employee you all have!! Very helpful as well as professional. I will be referring two more friends to Prestige Community Credit Union just because of Jeanie!! Thank you so much
Today I received an excellent service through Jazmine Hernandez from Prestige Community Credit Union. She was profesional, kind and assisted me very well with what I needed. I highly recommend this bank institution as its employees go above and beyond to satisfy the clients needs.
My fiancé has been with this bank for well over a year now and she has finally convinced me to switch over. We went yesterday to open an account for myself and we had the pleasure of working with Jeanie Donaldson. I’ve never had someone at …
Prestige Community Credit Union is the best place to bank. Jeanie opened up my account. She is wonderful, nice and she’s a very patient person. I will be banking there for a very long time. I’m so very happy that she helped me open my accounts there. Thank you so much Jeanie.
Jeanie Donaldson and her colleagues at Prestige are the most helpful and nice people to work with when it comes to money! They give you the time and information you deserve when it comes to saving your money and protecting your money! …
I’ve been with Prestige for over 3 years and the service has always been the same, awesome. I had an medial emergency a while back and needed a procedure done but didn’t quite have enough in my account I was able to get a quick cash loan …
My boyfriend and I talked about getting an account through a credit union for some time and today was the day to open one. I searched online before coming to Prestige and I couldn’t be more satisfied. We came 10 minutes before closing and …
Jeanie Donaldson made my experience at Prestige Credit Union five stars! She was very energetic and made sure she explained everything very throughly when opening my new account! Very professional and stress free service!
Possibly the worst experience I’ve had with a credit union or bank. I paid off my auto loan, but they still took out $600 from auto-pay, after I made sure it was cancelled. It took several phone calls and discussions with various employees …
I’ve had an account with Prestige for over 20 years, and to this date I have never been in their main office. I have been able to conduct all my business over the phone or online without any issues whatsoever. Furthermore, the Prestige …
They offer the very best banking experience my wife and I have ever experienced. Great employees who are willing to go out of their way to resolve any issues or concerns. They have made all of our transactions seamless and simple. We have …
For the most part word of mouth has always said that Credit Unions are the best when compared to main stream banks. Its the best and I am confident it will continue it the same manner. Prestige Credit Union has blessed me many times and …
Amazing customer service wow I talked to Logan and also Jennifer about some accounts I have and they are very professional and answered all the questions I had and I have been told i can be difficult when it comes to me asking questions lol Thank you for everything Prestige community credit union
Our loan officer was great: we got a wonderful <3% rate for our new Prius C car and really appreciated the personal service, friendly advice and professional manner with which we were treated. This is my 3rd loan from Prestige and I've never had a bad experience with them. Many thanks.
I have been a member at Prestige for a few years now and it is seriously the best banking experience I have ever had! The ladies at the front are always nice and are more than helpful. They always greet you by name and offer you a cold …
Fhonda made it really easy to get approved and drive the car I wanted right off the lot the same day and not only are their rates better than any other big bank around , they also refinance as well so I’ll be saving alot in the long run. …
Today started terribly with trying to cash a check at CHASE BANK & PLS CASH CHECKING, but all that ended when I stepped inside the branch of Prestige community credit union. Ms. Denise welcomed me in with open arms, was very understanding …
Vanessa Martin is fantastic! Prestige happens to be a shared branch of my credit union from out of state, so I visited them to get a cashiers check for closing funds on a house. Everything should have gone smoothly, but my credit union was …
Jacqueline gave excellent customer service assistance with my concerns about my checking account. She carefully listen to what my needs were with my account and then followed up with a solution. I am so impressed with her customer service action and she totally set my mind at ease with my checking account issue. Thank you.
UPDATE: 1. This post still praises Jamie from Prestige. She is absolutely the most helpful person I have ever met throughout the world of financial institutions. It is not her fault that their systems are inefficient and ineffective. She …
Fhonda and Jennifer are both very responsive and will do whatever possible to help. Today I am buying a Tesla and they made the process painless and easy. Part of what I like is how organized and well managed their system is. In my …
Maria is the most genuine and hard working employee I know here. She did a great job helping me with everything I needed!
All the staff at Prestige Community Credit Union are amazing and very helpful. Jaime and Jada were very attentive and immediately ready to help with my questions.
Holy cow, Just finished the financing for my second vehicle with Prestige and have worked with Jennifer and Logan. They are a pleasure to do business with and have the best rates in DFW.
Tried to pay off my car loan on line. Completely separate login with new creds. Limit is $2000 per transaction with $12 fee per transaction. A roadblock to pay off your loan, and super high fees with limited ability to transact on line. …
In my opinion this credit union has a lot to learn. Any other credit union would be a far better option. I had the displeasure of working with Mary as my Loan Officer. She explained to me that she has more experience as a loan officer than …
I had the best experience using Prestige Credit Union to purchase my vehicle recently. Mary Lopes was fantastic helping me through the loan process, answering numerous calls and questions, making it easy and stress-free. Going to the …
Mary is the best!!! I can’t say enough good about Mary and Prestige Community Credit Union. Service is hands down the absolute best. Mary was very attentive and prompt and communication was excellent. I was at a dealership buying a car …