(Translated by Google) AGODA IS IN THIS GROUP AND IT IS THE WORST THING I HAVE SEEN.
THEY OFFER FALSE INFORMATION AND THEY DON’T CARE. THEY JUST WANT THE PASTA. BAD …
NEVER USE PRICELINE – Booked a car with them for Costa Rica – Upon arrival at ACE rent a car in Liberia was told they saw no payment and I would have to pay still for the full price. Priceline agent was of no help and kept disconnecting me …
Stay away from this website, worst thing ever, kind of scam, booked the package 3 months ago, air line canceled the flights and after over a month I couldn’t get redound for airline and shuttle, every single day I’m calling the customer …
Service is terrible. When they picked a hotel for you, they showed me 3, this has happened before, they always pick the one farthest away so the one they picked was 30 miles from where I wanted to stay, the 2 that they didn’t pick was 6 and 11 miles away. Ruined my trip for the new years. I will no longer use them.
They stole $ 165.00 from me,, they are thieves ,,, be careful not to fall with these people ,,, besides they are Indians of India ,,, those people are thieves ,,,, be careful with these people
the worst of the worst I rented a car and got to pick it up there was not available and they still do not give me an answer to return my money. Dallas Tx
Horrible customer service, YOU can not reach anyone. I called the airlines and they stated you need to speak to someone at priceline. Do NOT USE THEM…. Its a scam
Terrible company! Does not care for those who use their services. They attempt to scam you out of your money and refuse to make any refunds when they are in the wrong. Very unprofessional.
Website cleared said i could cancel the air ticked within 24 hours from the time i purchased, when i called them they denied to cancel it, dont use price line
THE GOVERNOR OF CALIFORNIA DECLARED A LOCKDOWN AND, LATER THAT DAY, OUR FRIEND FOUND OUT THAT SHE had COVID. WE LEARNED ALL THIS VERY LAST MINUTE. THE RENTAL CAR COMPANY TOLD US WE HAD TO REACH OUT TO PRICELINE TO CANCEL AND GET A REFUND AS …
DO NOT USE THIS COMPANY, bad customer services OVER 3000+ COMPLAINTS in the BBB. run. Lets all get together to sue this company, bed reviews here. lots of complaints in the BBB.
Spent WHOLE DAY trying to get refund…after 5 Hours i managed to get someone to refund me..
Had All My Info but…..said i didn’t exist…i do…and finally got refund
They have hotels on their website that have been completely damage by Hurricane Laura and they are allowing reservations and taking money but when I called for a refund or to switch hotel they said they couldn’t help me and I feel that …
Priceline is one of the most disturbing companies to try to deal with. Currently we have tried to change our return flight to a different City due to new COVID restrictions that came into place under a state of emergency. We’re attempting …
Company commits credit card fraud. I was in shock over my experience with them having thought this is a legitimate company but it seems many people have had the same experience with Priceline.
Priceline is not at all customer friendly. For 2 days I have been on hold and being hung up on.4 1/2 hours on phone with then with no answers. 2 hours so far today. I will not do anymore busy with them
Priceline is a joke. Their customer service is the worst I’ve ever experienced. The whole thing is a scam, and it’s very clear they only want your money. I’m beyond disappointed with this company. How embarrassing. I wouldn’t even give them one star.
My name is Robert this is my story I booked a room on Priceline at a Baymont Hotel called and had the reservation canceled told me they were going to reimburse my money $633 that was on November 8th guess what they tell me they reimburse my …
I search for a hotel in Concord NC for the dates of August the 7th and August 8th through Priceline.I am very aware of how to do this because I have been dealing with Priceline since 2014.Hilton popped up with an incredible deal for 63 …
Worst customer service and total lack of caring by any company ever!! Totally illegally booked my rental car for my trip today with a company Next Car that is totally 💯 closed and out of business and permanently closed!! Then your customer …
I’m a VIP Gold member with Priceline and they’ve always been okay, though the “deals’ are, how do I say this, not what they make them out to be. They gave me a really hard time this week when I wanted to cancel a hotel reservation, which I …
This has the worst customer service!!’ Do not use this company to book any services. I wish I had read the reviews before using this service. I accidentally booked the wrong dates. I didn’t want to cancel just change the dates . I spent …
My daughter and I booked a direct flight from Orlando FL to Burlington on 3/4/2021. The flight was for Wednesday morning on 3/19/21. We received the confirmation of our flights, emails trying to have us add extras to our reservations, we …
Their customer service is a joke, would never rent from them again. Don’t waste your time. The biggest lesson I learned in all of this it pays to go directly to the businesses because the contract with Priceline just screws you
This company perpetrates fraud. It has nothing to do with good service vs. bad service; they collect money under false pretences, and it is against the law. …
Hi everyone 🙂
Thanks for the nice international flight from US to Qatar…Molly was so cool and friendly got me a great deal. I appreciate the business. …
Booked a cruise through Priceline to several Caribbean islands. Itinerary was changed twice by cruise line (not Priceline fault). Finally, the CDC said don’t travel to this location. I canceled the cruise due to the CDC COVID protocols. …
There is no adequate way to describe how horrible Priceline is, in staffing, training and quality of service. After several attempts to recitify my issue I thought I had reached the bottom of poor service only to have Priceline continue to dig.
I’ve rented cars for years through many agencies and my experience with Priceline is by far the worst experience I’ve ever had. I will go out of my way never to use their services again and would caution anyone to stay away from this “service” provider.
I had booked two tickets for ND/NY by Air India but because of COVID flights were blocked for few months. Now the Priceline whom I paid is not allowing me to book thru their website though it has received the payment. Air India as usual is …
Dont ever book with priceline or kayak! Just go directly to the company you find on the priceline site. It will save you so much headache and lost money.
They only stay in business from advertising.
Kaite today over the phone was superb at priceline – making a terrible situation right after one of their car rental vendors decided not to wait for our slightly delayed flight – rather close up leaving us without a vehicle. She did her best to make it right while keeping the conversation upbeat and real. Thank you again, Kaite!
I saved about $20 per night by booking with Priceline. However, after the hassle that I went through was NOT worth the savings. I got an email from my credit card company telling me that I was double charged for a 3 night reservation. I …
If I could rate 0, I would. This company is awful & greedy. Their “downpayment” is a scam — you’ll have to pay twice as much at the counter as they tell you online. They keep this information from you and make you pay ahead of time (and refuse refunds) so that you cannot get the money back once you find out the true cost.
Incredibly poor customer service! Attempted to modify a car rental reservation that had wrong pickup location. No one live to talk to and chat feature was of no use whatsoever . Will cancel my reservation ( with a penalty) just to get away from this madness. Buyer beware … run away as fast you can from this site .
All they do is lie and scam you outta money their customer service is horrible it kinda reminds me of Indiana Jones & The Temple
of Doom people can’t say what they have to say without having rude people …
Horrible app with horrible customer service – I was double charged for a hotel stay and could not get refunded even though the hotel cancelled the duplicate reservation and stated that Priceline would have to refund the money. Priceline wouldn’t even offer a credit towards an upcoming reservation
Worst Internet Travel Agent on the Internet. SAVE YOURSELF time, money and sanity by avoid rude, uninformed reps. Poor business practices. I was infrequent, but long time customer. After how we have been treated by priceline, we will …
Worst hotel reservation experience ever ; it is a scam to take your money or part of it : don’t use your credit card for payments it is a fraud. The Customer service and Customer care is a loop to waist your time ; they don’t care about their company reputation as they know it is based on fraud.
They dont stand behind the customer when dealing with their vendors. Hertz was closed so we couldnt get our car. Neither Hertz nor Priceline were any help and gave us the runaround for hours trying to get our money back. Will never use either again.
DANGER! DANGER! DON’T GIVE ANY ACCOUNT INFO TO THESE THIEVES!!!! Tried to book a room last minute on line and was offered 3 different hotels @ 59$ would have stayed at any 3. I understood it was a non refundable deal. Weird they won’t give …
Only a handful of companies actually deserve negative stars, and this one is definitely in the top 5!!! A complete scam, never again should I fall to purchase a ticket with them. Terrible customer service and so you know, you are 100% liable for any of THEIR mistakes.
Supposed to offer reimbursement and cancelation for covid. Husband got covid. Which put everyone in my house under quarantine from 9/19-10/11. Our hotel was scheduled for 9/22-9/24. I contacted them on 9/19. They said it took them from …
They canceled my flight 20 hours before the departure and they didn’t find anything else for me and blamed it on me because they sent me email 20 hours before the flight to say it is canceled and they scheduled me a day before!!! Never ever will spend a penny on this unprofessional I can’t even call it a company 👎 …
Worst customer service I have ever dealt with. Canceled a trip because it was put on wrong account. Still have not received a refund. Priceline keeps saying bank holding it up. They just don’t want to refund. Will never deal with them again.
I booked through “Express” for one night in Savannah, GA, when I had an emergency plumbing issue at my home. The site said “pets allowed.” There was NO MENTION of a pet fee. When I arrived at Hotel Indigo with my 10-pound, 3-legged dog, I …
Literally the worst website I’ve encountered in years. You may be getting a great rate (not really) but you certainly get what you pay for when it comes to customer service. …
If I could give a zero I would. We paid extra for seats $80.00. Jet blue said Priceline never forwarded the information and Priceline says it’s jet blues problem. Meanwhile I’m out. $80. Priceline customer service has got to be the worst. Last trip ever with them.
I used this. NOT HAPPY! My search was for accommodations for 6 PPL. Then the price breaker came up. I used it and when I went to check in to the two hotel room it was for 4 PPL. I contacted then and their only line was it was in the …
Horrible. They double charged my account for $700 and their phone service, text service, and chat service all refuse to give you to a human being. Use Orbitz.com or just do the legwork and book direct. Not worth the headache if something goes wrong.
I don’t usually post, nevertheless just wanted to warn people of this business. I booked a trip through priceline.com. The trip is nonrefundable. I did not have a problem with the trip being nonrefundable. The trip was for September 25, …
We booked a hotel through Priceline. When we showed up to our reservation, the hotel was overbooked and they sent us away, saying they were already full before we ever booked our room, and it was Priceline’s fault. We tried contacting …
Cheap but horrible. The automated customer phone service is a joke. It couldn’t find my trip number that’s shown in the confirmation email. And it doesn’t even give me a chance to speak to a representative. Instead, it asked me to find …
Every stay clear of Priceline.com, they are criminals disguised as a company. I book a hotel and rent-a-car using their website, on checking in at the hotel I ask to pay $60 more for parking which they didn’t advised me. I canceled the …
They are the worst. They double charged my credit card with another company and will not refund my money. I never used that other car rental company. They are money hungry and I’m time the company will close down. What is the point of having a customer service dept but you don’t serve your customers?
Did not like the restrictions imposed by priceline to cancel or abridge my stay at hotel they take my money immediately from my account and if there’s a problem with my hotel stay and I need to move on they put you through hoops, no thanks …
Do NOT use Priceline to book your next hotel stay!!! After being told by law enforcement that it wasn’t safe for us to stay at the hotel that was chosen for us as part of a deal, Priceline as well as the hotel were unwilling to transfer to …
Can’t get ahold of anyone to cancel a day of hotel. Sent me to a lady in another country who tried to fix a flight I had. Once she heard it was a hotel. Repeated three times she can’t help me then hung up. No try this number nothing just hung up.
One of my most frustrating travel experiences. Got to O’hare after 8PM, only to find Fox Car Rental wouldn’t let me take the car out of state, something Priceline had not told me up front when making the reservation. Tried to call Priceline …
Usually my booking with this company is smooth until this very last time. They give you 24 hrs to cancel services and even provide time that you can cancel by which is over the 24 hrs. The Automated system has the longest wait time and even …
This company stole 288 dollars from me by advertising a all driver free price then sending me a contract that specifically said additional drivers could cost more money. When I found out about this I immediately cancelled my reservation and …
I had to cancel my trip at the beginning of December because of Covid related travel restrictions. I was able to get my money back at all the hotels, the airlines, parking garage, and every other place I had reservations. They were all very …
Originally, I wanted to get ahold of priceline to see what it would take to extend my vacation for another day. Was unable to connect with anyone over 2 days and many attempts. So we were unable to extend our stay. Upon leaving Cozumel, our …
Horrible since the day I booked. I get to my hotel room the Mirage in Vegas and they tell me that the hotel isn’t open on the days that I’ve booked so they have moved my reservation to a sister hotel. Then, I get notifications that I have a …
I thought I was the only one…..this is horrible they should be ashamed of themselves .. I went as far as calling the BBB on them and still nothing ….any lawyers o here can we do anything about this cause this is ridiculous it not only happen 1 they got me three times….please help
They only got a 1 start because I had to give one. I travel a lot I booked a hotel through them I’m Ohio. The pictures were good an the hotel seemed ok online. I arrived to the hotel and it was horrifying. The whole upper part of the hotel …
It’s a shame that one star is the lowest rating, these people make one star businesses look like reasonable enterprises. They rely heavily on deception, dishonesty, and false advertising to drive revenue. They have a “non-cancellation” …
I decided to use them to book hotels when I went to Korea for my grandmother’s funeral. My flight was pushed back a day due to covid, I tried to talk to customer service so that I could push back my stays one day or cancel. …
This is review of the priceline as company after getting by far the worst service from any travel/hotel booking company.
Stay away from shady bidding/express deals!! …
I had a bad experience at Extented Stay in Norwalk, CT and I had to get a written police report regarding the complaint on the hotel manager. Priceline representative didn’t care about my side of the story at all and no one called me back. Now I have to take matter in a different way.
Booked a hotel in Vegas. There was an issue with my booking when I drove there 3 hours, called Priceline to help. Said couldn’t refund. Said there’s nothing they could do. Pretty much robbed me of the money I paid. Ended up driving 3 hours …
The customer service, in general, is terrible and clueless. I’ve had very few interactions with customer service that was able to assist with solving an issue/concern.
Reserved a hotel through them, hotel Travelodge did not provide what was paid for, priceline did not “warranty” the transaction. Tgey should have reimbursed us, then priceline should have recovered their money from Travelodge. Priceline agreed with our “claim” that was supported with documentation and photos.
DON’T USE PRICELINE FOR RENTAL CARS. HERE’s Why! Through PRICELINE I paid for a rental car through ACE CAR RENTAL. They charged me for my rental. When we arrived ACE Car Rental was NOT open. I got the car through PRICELINE and they could …
Why doesn’t this review allow lower than 1 star. After being hung up on 4 times. My flights are still in limbo. The customer service staff is pathetically useless. Remember when customer service was key and really meant something. It …
They are a fraud. Do not use them to book anything. I booked a rental car for my elderly dad and when he went to get the car ACE rental said he had to pay more for insurance than what the car cost daily. My dad could not afford it so we …
It’s a rip off! I am a customer since 10 years. Bought a travel package in March ’22 and all the details had turned from cancellable to non-cancellable once the itinerary was generated after payment was made. The customer service is as bad …
They advertise 1 thing, you pay for it and then get to the hotel and it’s not what you paid for. You try to contact them and they give you the runaround. What happenned to you? I will never use priceline again.
I wouldn’t even give them a one star review. Prepaid a car rental for National over six months ago. Rented a small car in order to drive in Glacier National park, Going to the Sun. I was given a four door full size truck. I am 65, never …
I had the worst experience with this place ever like I booked a reservation for a hotel for one day one night and I had my Id but my boyfriend lost his and so we left and they told us to cancel to get my money back the lady on the phone …
Never been so disappointed in a service in my life. My sister was in a horrible accident in VA. While she dealt with ambulances, police and tow trucks I offered to rent her a car at nearby Dulles Airport. I used Budget as they are my go to …
Priceline is worthless. Expedia gives lower rates by far. And Priceline customer service is horrible. I’ve been waiting for a call back for 2 days. They just use the call back option to blacklist you our number. NO EVER OPT FOR THE CALL BACK. IM SO ASHAMED I SUPPORTED PRICELINE FOR SI MANY YEARS!!
Ill be booking directly through hotels from now on so that i can actually receive assistance. I booked a hotel for the wrong date(my fault) but when spoke to customer service about a refund they said they would have been able to help me but …
I booked two tickets on its site 3 months ago, and received its confirmation for the flight number, date and price by email shortly. Since I could not see the transaction record of my CC company a little later, I called the Priceline and …
I rented a car through them and had a terrible experience in the very beginning. I had to call the company several times there should be several notes in the system about me trying to correct a reservation that they messed up on to begin …
WORST EXPERIENCE EVER – learned when I went to check in for my flight that the reservation I made thru Priceline was not issued and the space canceled, even though Priceline issued me an airline Confirmation/record locator and a Priceline …
I’ve been trying for 11 days to get a link sent to my email address that will allow me to reset my password. I’ve been on hold for hours upon hours, day after day. When i finally reach a person they are like a broken record. I UNDERSTAND …
Paid extra for free cancellation and they did not have that option on the confirmation page. Their response:
“We apologize for the inconvenience. Please be advised that although the …
First and LAST time I ever do a Priceline bundle! They gave me a flight that landed at 7am, but didn’t book my rental car until 12noon. So I either had to wait at the rental car place for 5 hours or take a car earlier at a higher rate. They …
Due to being exposed to COVID the day before I had to travel, I had to cancel my trip to see family (some of whom are elderly). I had a reservation for a car that I booked with priceline.com. It was non-refundable, however, I wasn’t asking …
I wish I could give this company 0 stars !! The best price guarantee is the biggest scam. On their very website it’s written that on an Express Deal which is non refundable and can’t be cancelled, you have until midnight before your trip to …
This used to be a reliable service but the amount of leg work you have to do yourself for getting the hotel you need with the services you request make their service useless. I apparently have to call hotel to confirm shuttle service …
ZERO Stars Priceline is a money hungry greedy company with the terrible customer service. We made a car rental reservation through Priceline & at the rental car counter were told they had no cars to honor our reservation. We immediately …
This is the first time I use Priceline and based upon the recent experience I want to warn you to avoid you all of the headache . I purchased a night at Best Western Plus Miami Executive Airport Hotel and Suites via Priceline , we wanted to …
minus five stars. A total scam. They charged me for a room that had been canceled 5 days prior. They removed all the ability to contact the company. except for an Indian call center where everyone is trained to say NO. Do not be taken in by this scam. Since Shatner’s association ended, the company has become very shady.
lol a vip member and was completely insulted today had to wait in hotel lobby after my card was already charged for them to update priceline credit card information when i asked them if there was something they can do because i’m just here …
PRICE LINE STEALS YOUR MONEY. IF PRICELINE WANT TO ENFORCE THEIR NON REFUNNABLE POLICIES SO MUCH.
WHY. WHY. ISNT THE FRIST THING YOU SEE IN BIG RED PRINT BEFORE YOU ENTER ANY …
Priceline as a company is a scam and every one needs to report this company to the BBB no need for this company to be in service because they the service there customers they get your money and then it’s hard to reach them or come to a …
Taking your money but don’t provide the service. Booked a hotel room, but no room was available when we arrived, hotline didn’t help at all, just referred us to different agents with up to 2h waiting in hotline. Never book with them guys! It’s a scam.
I booked a hotel room a day early, by accident. Neither priceline nor the hotel was suppossedly able to cancel the Reservation when I tried to post-pone or cancel right away. Really poor Service.
Horrible customer service. Accidentally booked a trip because their website took me to PayPal and never transferred me back to review the booking, and now they won’t refund. I literally contacted them minutes after the mistake. They refused …
I have tried them only once. Arranged a car rental. Acknowledged the non-cancellation. Due to a death in the family plans changed. Customer service was able to reverse the charge for me. Thanks.
I reserved a rental car through Priceline using the Pay Now option weeks in advance, and it was a big mistake. I wasn’t able to modify or cancel the reservation. I should have gone directly through the car rental company. They offered the …
Buyer beware…customer service was very rude and not helpful. Mad a error and did not book my hotel using my priceline account. Did not recognize that apon payment it created a new priceline account. Thus lost a $250.00 saving. Customer …
There are too many 1 star reviews on this company for them to still exist. They are stealing from people! I never stayed at the hotel they charged me for, and they said I was still responsible for the full price. This is SCAM and they dont …
Much like all the others. Not a better deal. When you select a flight and want it early morning to get to your vacation spot early to enjoy the full day, read oh so carefully. We wanted the early Delta flight. They showed a flight at 0550. …
Priceline’s “customer service” is a joke. I booked a room with 4 payments through their Affirm partner, but when I got there the hotel refused to accept the Affirm payment and I had to use my credit card. I called Priceline right away to …
Last two bookings with Priceline were terrible. Could not locate the rental car agency at the airport, Priceline did not have the right info to get in touch with them directly, and eventually found them on my own – which is I guess what …
I travel constantly for work and fun and I have never experienced such a bad experience as with this agency, I booked a room in London for one person (me), it turned in a reservation for 2 people in a 12 people room – impossible to change …
I’ve been a loyal, regular customer of Priceline for many years. Never again. Yesterday, I attempted to book first class air travel to Las Vegas for next July and each time (3 attempts) I tried to complete the booking I got a message …
Worst Experience ever, Booking.com and Priceline are the same company when you call Customer Service they don’t have answers, I had cancel a trip because we got sick and it seems like we lost our money, is very hard to deal with this team, …
Horrible service!!! Never used it again. We booked one two-bed room for two nights at the Best Western Plus at Chicago O’Hare International Airport, but received one king-bed room (they charged me approx. $95/night and paid the hotel ONLY …
I went onto the Priceline website to get the “best available” price on a 6 day car rental from Logan Airport. The rental (Alamo) was done through Priceline. I was quoted $289 and decided to book. Once I entered my debit card info I was …
The worst service help i ever get. .. They make me wait for sales department until a lose a deal. They said take a screen shot and we can help on sales department when they open… wait 6 hours to them open and then i loose the deals …
unhelpful and ignorant service… avoid at all costs!!! ALERT ALERT.
had the wrong city listed on the rental car pickup and did nothing to support or transfer the reservation. instead, thanked us for bringing it to their …
i suggest to never ever book through them!! spare yourself and your money. they literally rob money from you. they canceled my reservation and refused to give me back my money. they are complete thieves. I believe they should go out of business as this is not a way to run a business in 2022
You seriously cannot change your email address if you happen to change email addresses. I’m almost giggling that in this day in age they do this. Must be trying to show investors and Wall Street that they have more customers than they …
I have rented thru PriceLine with hardly and problems, but on June 25,2022 I had a reservation to go see my mother in Hospice unfortunately, my mother passed on June 22, 2022 and this company is heartless. I contacted PriceLine and Budget PriceLine is still trying too charge.
Priceline double-charged my account for over $900. I have been attempting to get it back for since April. “Trust that we are working on your refund” isn’t cutting it anymore. This company literally stole money from me and isn’t refunding …
Priceline agent “”accidently” canceled our flights home from vaca leaving us without a way home. We had to buy day of tickets totaling 3 grand. We have been arguing with them for 3 months. Never use this company!
Save the headache don’t book with them. They don’t value their customers and they just really train their employees about resolutions. Whenever you try to resolve something they always have a rebuttal instead of fixing the issue. They lost a loyal customer because of that.
The worst customer service, the priceline company only knows how we can get money from customers, I booked a package flight and hotel for 7 nights at Newark, with a 3 person group. The hotel give us a small one bedroom, it was cold …
Wanted to cancel a moment after booking? Oh there’s a fee to do that (a fee more than the cost of the room!). Add $200-300 to the after tax price before you book for currency exchange. Update: I’ve already been in contact with priceline not …
Priceline is a JOKE! Their cancellation policy is nothing but a lie and the best they offer is a 15% coupon for your NEXT stay? you think I’d book with this place a 2nd time? Never! Never! Never!
Booked car thru Priceline and could not use because of Hurricane Ian. Because apparently I had a can’t cancel rental, which I wasn’t aware of, they charged me the $580 for a car I couldn’t use. Making money off of their customers is to me, unethical. Will never use again.
Buyer beware with their price breaker deals. I had an awful experience and out of pocket loss. I requested a hotel in NYC. I was offered a price breaker hotel in Brooklyn, NY. I double checked and discovered Brooklyn is not in NYC. …
Terrible experience. Hertz found a way to weasel out of a reservation we booked through Priceline on a technicality, forcing us to re-book directly with them, so that they wouldn’t be forced to split the fee with Priceline. Priceline …
Priceline is the worst. Horrible experience. The reservation was REFUNDABLE until 6.59pm and i called them to cancel the reservation around 2pm, agent asked me to call them in 30 minutes because their system was dow. I called them at 3 and …
on August 21st my daughters flights were delayed then cancelled at Denver International Airport. That late evening we had to find her a place to stay – and she found a hotel High Plains Hotel using your portal. The disaster started as soon …
Do not use Priceline. If they fail to send an itinerary and fail to include the itinerary on your account, they will still take your money and state they have no responsibility for doing the job they’re supposed to do, which is facilitate travel services. I have been in a dispute about this for months!
Another one star. I should have check their google review first. I booked Int. Flight and the Airline allow to cancel before the flight (90 days) and Priceline doesn’t. But when i called the airline, they couldn’t help because the ticket …
Rented a car and was told both Priceline and the 3rd party that my insurance would be sufficient. When I arrived they said it wasn’t (even though it was full coverage, collision, liability etc) and wanted an additional $160 (40/d) for …
priceline your company does scammy and fraudulent things. Weeks ago I purchased a ticket from dfw to BOS and I chose Delta Comfort and proceeded through to check out. Today I looked at my ticket and it’s not delta comfort for the duration …
I have been a loyal VIP customer for 20+ years and after today, I will NEVER use priceline for my bookings ever again. I paid $1007 per ticket for airfare through priceline, the price dropped to $450 per ticket, and they would do NOTHING …
Worst resolution of customer assistance possible. Priceline used old information on my account for reservation instead of what was inputted in the reservation and refuses to change my name so as to not have issues with getting reservation …
Scam business. Tried to book a hotel + flight package, every flight combination said “We’re sorry. We just sold out of the flight you selected.” Even when you selected actual seats, in a plane that’s mostly empty. I don’t understand what …
I made a reservation through Priceline but was completely misinformed about the working hours of Sixt Rental car in Hartsfield Jackson Airport, Atlanta Georgia. Priceline claims the branch is open until midnight but sixt closed at 10pm. I …
Wow. I booked a dog friendly hotel and priceline didn’t share my requirements with the hotel. Due to this I was levelled with all sorts of penalties from the hotel when I arrived. I reached out to Priceline expecting some sort of ‘whoops’ …
They are not trustable, Zero Customer service and support satisfaction.
Four months ago I booked and paid a full advance for my upcoming Four months later trip to Hawaii thru Priceline and carefully read every single detail to make …
I booked a hotel over a month prior to plans to travel to Florida in Deltona, Florida at Travelodge by Wyndham. Arrival date was 09/30/2022. Departure date was 10/02/2022. Hurricane Ian made landfall on Florida’s west coast on 09/28/2022 …
I booked a ticket from this company and paid for insurance only for them to keep me on the phone for 3 hours until my departure time has arrived to charge me a penalty of 130 dollars. The representative has changed her story multiple times …
If I could give them 0 stars I would. I made a reservation for 2 hotel rooms for 3 months from now, I choose the option to have a fully refundable booking and somehow between me choosing it and my email being sent to me that changed and the …
Do not use Priceline other than price comparison I have been burned twice buy them, shame on me. Once for a hotel no show , when it a simple hotel change of rooms, the second recently when I had duplicated reservations and tried to cancel I was charged for 3 days rental. Stay away, they have shady business policies/practices
Used to be a great company & I was a loyal “VIP” customer for about 20 years. Now, though, customer service agents do not seem to understand english well enough to handle issues. My problem is that Priceline basically didn’t take care of …
The priceline website allowed me to book a package with a rental car return date/time AT THE SAME TIME as my flight. I had to return the car one day early because otherwise i’d miss my flight. Missed all my plans for my last day. After …
Priceline ripped us off yesterday. I booked La Quinta inn and suites in Durham NC for a two day stay through Priceline. Priceline was advertising discounted rates. All they showed when we were booking was the base price of $120 per night. …
DON’T USE THIS COMPANY If I could give them a zero I would !!!! They are complete scammers. They will book a reservation for you give you a price and say it’s the total price, but, when you show up to the hotel or resort, there’s all kinds …
Booked a hotel in the wrong city. Spent 14 hours trying to get ahold of Priceline customer service. Finally decided to call the hotel myself. The front desk agent was very kind and understanding and said he would allow them to cancel my …
They posed as the hotel. I spent 51 minutes trying to reserve a hotel stay and they didn’t do what I asked them to. They completed a itinerary and sent my an email confirmation. I read it and it wasn’t what the representative and I …
Booked on Priceline, when I check in it’s a different story. Hotel says that Priceline just holds the charge but the hotel has to charge my card for the “real charge”. I look at my card a few days later to see both the hotel and Priceline …
Do not book with Priceline. We booked a presidential suite in Mexico for our honeymoon for 5 nights. When we arrived at the hotel Priceline only booked us the junior suite. The first representative I spoke with admitted their mistake and …
I made a reservation from from Priceline at a hotel in Arlington for 6 nights as I was late hotel system has considered it a no show and canceled my reservation and the manager said they are not going to charge me as I did not check in. …
Do not waste your money or time. Priceline does not offer lower airline prices. In fact, THEY CHARGE MORE. Customer service will not help with cancellations, refunds or credits. The rep lied about the charges initially and then evaded …
I’ve used Priceline for years to become a VIP Platinum member. Up until recently service was good. But then in October 2022 I booked two round trip tickets for my daughter and boyfriend to visit me in Mexico for her birthday. I …
I really wish I had read some of the reviews on this company BEFORE booking anything with them.
I live in Missoula Montana and we had a storm with severe weather conditions …
Very bad experience with Priceline. I booked and paid the rental fee on Priceline website in November 2022 in Texas. When I flied to Miami and to pick the car. I was requested to pay another hidden fee, or else I can’t get the car. I spent …
I made reservations to Hawaii. My account was charged $497. A few days later I called to verify details and was told I had no reservation even though I provided them with flight numbers etc. I had to quickly book with another company and …
Priceline consistently has the worst customer service even as a GOLD VIP. I have to call back several times to their Philippines call center to try and get solutions for normally simple problems handled. …
My best friend was rental car shopping, she was reviewing one car when she seen something better therefore she x’ d out of the one, confirmed the other option. The next day she seen a pending transaction $174.57, she called Priceline with …
(Translated by Google) AGODA IS IN THIS GROUP AND IT IS THE WORST THING I HAVE SEEN.
THEY OFFER FALSE INFORMATION AND THEY DON’T CARE. THEY JUST WANT THE PASTA. BAD …
NEVER USE PRICELINE – Booked a car with them for Costa Rica – Upon arrival at ACE rent a car in Liberia was told they saw no payment and I would have to pay still for the full price. Priceline agent was of no help and kept disconnecting me …
Stay away from this website, worst thing ever, kind of scam, booked the package 3 months ago, air line canceled the flights and after over a month I couldn’t get redound for airline and shuttle, every single day I’m calling the customer …
Service is terrible. When they picked a hotel for you, they showed me 3, this has happened before, they always pick the one farthest away so the one they picked was 30 miles from where I wanted to stay, the 2 that they didn’t pick was 6 and 11 miles away. Ruined my trip for the new years. I will no longer use them.
This company is the worst i ever deal with it!!!!!!!!!!!!!!!!!!!
worst customer service
They are thief
GARBAGE
Horrid.
Scam
Legally stealing your money.
i will never use priceline again for any travel!!!!!!!!!
This company has terrible customer service
So going to advertise your review status
Never ever use this site thief’s
Stay away from this company for any travel bookings.
This place is a rip off got me on 100.00 free don’t recemend it at all
If you’re looking for a basic service with normal assistance, thats not it.
Nice building, it has a lot of different companies in it. Clean and helpful staff.
Don’t waste your money!
Book directly!
Someone tried to use my card and I tried to call back but it wouldn’t let me
They stole $ 165.00 from me,, they are thieves ,,, be careful not to fall with these people ,,, besides they are Indians of India ,,, those people are thieves ,,,, be careful with these people
Is there a negative star option??
THIS COMPANY AND PHONE REPS IS A SCAM. PLEASE DO NOT USE THEIR SERVICE.
worst experience. very regret booking a ticket from priceline. So bad. So bad
please do not book with priceline. they hung up on me multiple times and stole my money!
Stole money if have to return even when says free cancellation they charge $100 even if is their faults.
They are the biggest thieves, I’ve ever seen in my life. They over charge customers and without notifying them on email.
Worst company ever. Don’t ever by flight tickets from them.
the worst of the worst I rented a car and got to pick it up there was not available and they still do not give me an answer to return my money. Dallas Tx
I TRIED SEVERAL TIMES TO DO AN ONLINE BOOKING AND EACH TIME THERE WAS A DIFFERENT PROBLEM. I FINALLY GAVE UP. YUCH.
Horrible customer service, YOU can not reach anyone. I called the airlines and they stated you need to speak to someone at priceline. Do NOT USE THEM…. Its a scam
Terrible company! Does not care for those who use their services. They attempt to scam you out of your money and refuse to make any refunds when they are in the wrong. Very unprofessional.
I was overcharged for a hotel stay and they won’t refund the difference. Now I have to go through my credit card company!
Hotel Room broken into, Priceline doesn’t care or reimburse for the night stay. Worst customer service possible.
Should be called Ruin your vacation
. O retur. Calls or customer service for services you paid for and do not receive.
Website cleared said i could cancel the air ticked within 24 hours from the time i purchased, when i called them they denied to cancel it, dont use price line
THE GOVERNOR OF CALIFORNIA DECLARED A LOCKDOWN AND, LATER THAT DAY, OUR FRIEND FOUND OUT THAT SHE had COVID. WE LEARNED ALL THIS VERY LAST MINUTE. THE RENTAL CAR COMPANY TOLD US WE HAD TO REACH OUT TO PRICELINE TO CANCEL AND GET A REFUND AS …
DO NOT USE THIS COMPANY, bad customer services OVER 3000+ COMPLAINTS in the BBB. run. Lets all get together to sue this company, bed reviews here. lots of complaints in the BBB.
Spent WHOLE DAY trying to get refund…after 5 Hours i managed to get someone to refund me..
Had All My Info but…..said i didn’t exist…i do…and finally got refund
They have hotels on their website that have been completely damage by Hurricane Laura and they are allowing reservations and taking money but when I called for a refund or to switch hotel they said they couldn’t help me and I feel that …
Priceline is one of the most disturbing companies to try to deal with. Currently we have tried to change our return flight to a different City due to new COVID restrictions that came into place under a state of emergency. We’re attempting …
Company commits credit card fraud. I was in shock over my experience with them having thought this is a legitimate company but it seems many people have had the same experience with Priceline.
Priceline is not at all customer friendly. For 2 days I have been on hold and being hung up on.4 1/2 hours on phone with then with no answers. 2 hours so far today. I will not do anymore busy with them
Priceline is a joke. Their customer service is the worst I’ve ever experienced. The whole thing is a scam, and it’s very clear they only want your money. I’m beyond disappointed with this company. How embarrassing. I wouldn’t even give them one star.
Fraud clowns… just book directly save yourself tons of money and headache
Priceline uses harsh cancellation penalties and time lines that are not the same as the hotels they sell. Avoid. Book elsewhere.
My name is Robert this is my story I booked a room on Priceline at a Baymont Hotel called and had the reservation canceled told me they were going to reimburse my money $633 that was on November 8th guess what they tell me they reimburse my …
I search for a hotel in Concord NC for the dates of August the 7th and August 8th through Priceline.I am very aware of how to do this because I have been dealing with Priceline since 2014.Hilton popped up with an incredible deal for 63 …
Terrible customer service and likely to change locations on you so check and double check before booking.
Always so friendly and always helps me get the best rates
Worst customer service and total lack of caring by any company ever!! Totally illegally booked my rental car for my trip today with a company Next Car that is totally 💯 closed and out of business and permanently closed!! Then your customer …
I’m a VIP Gold member with Priceline and they’ve always been okay, though the “deals’ are, how do I say this, not what they make them out to be. They gave me a really hard time this week when I wanted to cancel a hotel reservation, which I …
This has the worst customer service!!’ Do not use this company to book any services. I wish I had read the reviews before using this service. I accidentally booked the wrong dates. I didn’t want to cancel just change the dates . I spent …
The company cannot provide a regular invoice. Congrats.
My daughter and I booked a direct flight from Orlando FL to Burlington on 3/4/2021. The flight was for Wednesday morning on 3/19/21. We received the confirmation of our flights, emails trying to have us add extras to our reservations, we …
Their customer service is a joke, would never rent from them again. Don’t waste your time. The biggest lesson I learned in all of this it pays to go directly to the businesses because the contract with Priceline just screws you
This company perpetrates fraud. It has nothing to do with good service vs. bad service; they collect money under false pretences, and it is against the law. …
Hi everyone 🙂
Thanks for the nice international flight from US to Qatar…Molly was so cool and friendly got me a great deal. I appreciate the business. …
Deceptive tactics on their pricing and fake insurance protection…buyer beware
Booked a cruise through Priceline to several Caribbean islands. Itinerary was changed twice by cruise line (not Priceline fault). Finally, the CDC said don’t travel to this location. I canceled the cruise due to the CDC COVID protocols. …
There is no adequate way to describe how horrible Priceline is, in staffing, training and quality of service. After several attempts to recitify my issue I thought I had reached the bottom of poor service only to have Priceline continue to dig.
Price is a scam they told me that I was getting a 4 star hotel and switched it to a 1 star
I’ve rented cars for years through many agencies and my experience with Priceline is by far the worst experience I’ve ever had. I will go out of my way never to use their services again and would caution anyone to stay away from this “service” provider.
I had booked two tickets for ND/NY by Air India but because of COVID flights were blocked for few months. Now the Priceline whom I paid is not allowing me to book thru their website though it has received the payment. Air India as usual is …
Dont ever book with priceline or kayak! Just go directly to the company you find on the priceline site. It will save you so much headache and lost money.
They only stay in business from advertising.
Kaite today over the phone was superb at priceline – making a terrible situation right after one of their car rental vendors decided not to wait for our slightly delayed flight – rather close up leaving us without a vehicle. She did her best to make it right while keeping the conversation upbeat and real. Thank you again, Kaite!
I saved about $20 per night by booking with Priceline. However, after the hassle that I went through was NOT worth the savings. I got an email from my credit card company telling me that I was double charged for a 3 night reservation. I …
If I could rate 0, I would. This company is awful & greedy. Their “downpayment” is a scam — you’ll have to pay twice as much at the counter as they tell you online. They keep this information from you and make you pay ahead of time (and refuse refunds) so that you cannot get the money back once you find out the true cost.
Incredibly poor customer service! Attempted to modify a car rental reservation that had wrong pickup location. No one live to talk to and chat feature was of no use whatsoever . Will cancel my reservation ( with a penalty) just to get away from this madness. Buyer beware … run away as fast you can from this site .
All they do is lie and scam you outta money their customer service is horrible it kinda reminds me of Indiana Jones & The Temple
of Doom people can’t say what they have to say without having rude people …
Horrible app with horrible customer service – I was double charged for a hotel stay and could not get refunded even though the hotel cancelled the duplicate reservation and stated that Priceline would have to refund the money. Priceline wouldn’t even offer a credit towards an upcoming reservation
Look at BBB complaints! Fraud in many hotel reservations
Worst Internet Travel Agent on the Internet. SAVE YOURSELF time, money and sanity by avoid rude, uninformed reps. Poor business practices. I was infrequent, but long time customer. After how we have been treated by priceline, we will …
Worst hotel reservation experience ever ; it is a scam to take your money or part of it : don’t use your credit card for payments it is a fraud. The Customer service and Customer care is a loop to waist your time ; they don’t care about their company reputation as they know it is based on fraud.
I’m never using this services again. Don’t recommend this they don’t care about customers and taking the blame for their mistakes
They dont stand behind the customer when dealing with their vendors. Hertz was closed so we couldnt get our car. Neither Hertz nor Priceline were any help and gave us the runaround for hours trying to get our money back. Will never use either again.
DANGER! DANGER! DON’T GIVE ANY ACCOUNT INFO TO THESE THIEVES!!!! Tried to book a room last minute on line and was offered 3 different hotels @ 59$ would have stayed at any 3. I understood it was a non refundable deal. Weird they won’t give …
Only a handful of companies actually deserve negative stars, and this one is definitely in the top 5!!! A complete scam, never again should I fall to purchase a ticket with them. Terrible customer service and so you know, you are 100% liable for any of THEIR mistakes.
Supposed to offer reimbursement and cancelation for covid. Husband got covid. Which put everyone in my house under quarantine from 9/19-10/11. Our hotel was scheduled for 9/22-9/24. I contacted them on 9/19. They said it took them from …
They canceled my flight 20 hours before the departure and they didn’t find anything else for me and blamed it on me because they sent me email 20 hours before the flight to say it is canceled and they scheduled me a day before!!! Never ever will spend a penny on this unprofessional I can’t even call it a company 👎 …
Worst customer service I have ever dealt with. Canceled a trip because it was put on wrong account. Still have not received a refund. Priceline keeps saying bank holding it up. They just don’t want to refund. Will never deal with them again.
I booked through “Express” for one night in Savannah, GA, when I had an emergency plumbing issue at my home. The site said “pets allowed.” There was NO MENTION of a pet fee. When I arrived at Hotel Indigo with my 10-pound, 3-legged dog, I …
Didn’t refund my canceled flight
Still Waiting for refund, it has been 6 months
Treated poorly, was denied a refund after waiting an hour on the phone to make a reservation. Customer service horrible!!!
Literally the worst website I’ve encountered in years. You may be getting a great rate (not really) but you certainly get what you pay for when it comes to customer service. …
Terrible policies and customer service – Be aware, and choose other vendors, Price line is not worth your time or money. …
If I could give a zero I would. We paid extra for seats $80.00. Jet blue said Priceline never forwarded the information and Priceline says it’s jet blues problem. Meanwhile I’m out. $80. Priceline customer service has got to be the worst. Last trip ever with them.
I used this. NOT HAPPY! My search was for accommodations for 6 PPL. Then the price breaker came up. I used it and when I went to check in to the two hotel room it was for 4 PPL. I contacted then and their only line was it was in the …
Horrible. They double charged my account for $700 and their phone service, text service, and chat service all refuse to give you to a human being. Use Orbitz.com or just do the legwork and book direct. Not worth the headache if something goes wrong.
I don’t usually post, nevertheless just wanted to warn people of this business. I booked a trip through priceline.com. The trip is nonrefundable. I did not have a problem with the trip being nonrefundable. The trip was for September 25, …
We booked a hotel through Priceline. When we showed up to our reservation, the hotel was overbooked and they sent us away, saying they were already full before we ever booked our room, and it was Priceline’s fault. We tried contacting …
Cheap but horrible. The automated customer phone service is a joke. It couldn’t find my trip number that’s shown in the confirmation email. And it doesn’t even give me a chance to speak to a representative. Instead, it asked me to find …
Every stay clear of Priceline.com, they are criminals disguised as a company. I book a hotel and rent-a-car using their website, on checking in at the hotel I ask to pay $60 more for parking which they didn’t advised me. I canceled the …
They are the worst. They double charged my credit card with another company and will not refund my money. I never used that other car rental company. They are money hungry and I’m time the company will close down. What is the point of having a customer service dept but you don’t serve your customers?
Did not like the restrictions imposed by priceline to cancel or abridge my stay at hotel they take my money immediately from my account and if there’s a problem with my hotel stay and I need to move on they put you through hoops, no thanks …
Do NOT use Priceline to book your next hotel stay!!! After being told by law enforcement that it wasn’t safe for us to stay at the hotel that was chosen for us as part of a deal, Priceline as well as the hotel were unwilling to transfer to …
Can’t get ahold of anyone to cancel a day of hotel. Sent me to a lady in another country who tried to fix a flight I had. Once she heard it was a hotel. Repeated three times she can’t help me then hung up. No try this number nothing just hung up.
One of my most frustrating travel experiences. Got to O’hare after 8PM, only to find Fox Car Rental wouldn’t let me take the car out of state, something Priceline had not told me up front when making the reservation. Tried to call Priceline …
Usually my booking with this company is smooth until this very last time. They give you 24 hrs to cancel services and even provide time that you can cancel by which is over the 24 hrs. The Automated system has the longest wait time and even …
Booked round trip flight and hotel. Three weeks later the flight was canceled.
I have spent 10+ hours trying to speak to a person in charge at price line. …
This company stole 288 dollars from me by advertising a all driver free price then sending me a contract that specifically said additional drivers could cost more money. When I found out about this I immediately cancelled my reservation and …
I had to cancel my trip at the beginning of December because of Covid related travel restrictions. I was able to get my money back at all the hotels, the airlines, parking garage, and every other place I had reservations. They were all very …
Originally, I wanted to get ahold of priceline to see what it would take to extend my vacation for another day. Was unable to connect with anyone over 2 days and many attempts. So we were unable to extend our stay. Upon leaving Cozumel, our …
Horrible since the day I booked. I get to my hotel room the Mirage in Vegas and they tell me that the hotel isn’t open on the days that I’ve booked so they have moved my reservation to a sister hotel. Then, I get notifications that I have a …
I thought I was the only one…..this is horrible they should be ashamed of themselves .. I went as far as calling the BBB on them and still nothing ….any lawyers o here can we do anything about this cause this is ridiculous it not only happen 1 they got me three times….please help
They only got a 1 start because I had to give one. I travel a lot I booked a hotel through them I’m Ohio. The pictures were good an the hotel seemed ok online. I arrived to the hotel and it was horrifying. The whole upper part of the hotel …
It’s a shame that one star is the lowest rating, these people make one star businesses look like reasonable enterprises. They rely heavily on deception, dishonesty, and false advertising to drive revenue. They have a “non-cancellation” …
I decided to use them to book hotels when I went to Korea for my grandmother’s funeral. My flight was pushed back a day due to covid, I tried to talk to customer service so that I could push back my stays one day or cancel. …
This is review of the priceline as company after getting by far the worst service from any travel/hotel booking company.
Stay away from shady bidding/express deals!! …
I had a bad experience at Extented Stay in Norwalk, CT and I had to get a written police report regarding the complaint on the hotel manager. Priceline representative didn’t care about my side of the story at all and no one called me back. Now I have to take matter in a different way.
Booked a hotel in Vegas. There was an issue with my booking when I drove there 3 hours, called Priceline to help. Said couldn’t refund. Said there’s nothing they could do. Pretty much robbed me of the money I paid. Ended up driving 3 hours …
The customer service, in general, is terrible and clueless. I’ve had very few interactions with customer service that was able to assist with solving an issue/concern.
Reserved a hotel through them, hotel Travelodge did not provide what was paid for, priceline did not “warranty” the transaction. Tgey should have reimbursed us, then priceline should have recovered their money from Travelodge. Priceline agreed with our “claim” that was supported with documentation and photos.
DON’T USE PRICELINE FOR RENTAL CARS. HERE’s Why! Through PRICELINE I paid for a rental car through ACE CAR RENTAL. They charged me for my rental. When we arrived ACE Car Rental was NOT open. I got the car through PRICELINE and they could …
Why doesn’t this review allow lower than 1 star. After being hung up on 4 times. My flights are still in limbo. The customer service staff is pathetically useless. Remember when customer service was key and really meant something. It …
They are a fraud. Do not use them to book anything. I booked a rental car for my elderly dad and when he went to get the car ACE rental said he had to pay more for insurance than what the car cost daily. My dad could not afford it so we …
Thank you for ruining my Thanksgiving.
After deceptively stating what my rental car total would be with Thrifty, and …
It’s a rip off! I am a customer since 10 years. Bought a travel package in March ’22 and all the details had turned from cancellable to non-cancellable once the itinerary was generated after payment was made. The customer service is as bad …
They advertise 1 thing, you pay for it and then get to the hotel and it’s not what you paid for. You try to contact them and they give you the runaround. What happenned to you? I will never use priceline again.
I wouldn’t even give them a one star review. Prepaid a car rental for National over six months ago. Rented a small car in order to drive in Glacier National park, Going to the Sun. I was given a four door full size truck. I am 65, never …
I had the worst experience with this place ever like I booked a reservation for a hotel for one day one night and I had my Id but my boyfriend lost his and so we left and they told us to cancel to get my money back the lady on the phone …
Never been so disappointed in a service in my life. My sister was in a horrible accident in VA. While she dealt with ambulances, police and tow trucks I offered to rent her a car at nearby Dulles Airport. I used Budget as they are my go to …
Priceline is worthless. Expedia gives lower rates by far. And Priceline customer service is horrible. I’ve been waiting for a call back for 2 days. They just use the call back option to blacklist you our number. NO EVER OPT FOR THE CALL BACK. IM SO ASHAMED I SUPPORTED PRICELINE FOR SI MANY YEARS!!
Ill be booking directly through hotels from now on so that i can actually receive assistance. I booked a hotel for the wrong date(my fault) but when spoke to customer service about a refund they said they would have been able to help me but …
I booked two tickets on its site 3 months ago, and received its confirmation for the flight number, date and price by email shortly. Since I could not see the transaction record of my CC company a little later, I called the Priceline and …
I rented a car through them and had a terrible experience in the very beginning. I had to call the company several times there should be several notes in the system about me trying to correct a reservation that they messed up on to begin …
WORST EXPERIENCE EVER – learned when I went to check in for my flight that the reservation I made thru Priceline was not issued and the space canceled, even though Priceline issued me an airline Confirmation/record locator and a Priceline …
I’ve been trying for 11 days to get a link sent to my email address that will allow me to reset my password. I’ve been on hold for hours upon hours, day after day. When i finally reach a person they are like a broken record. I UNDERSTAND …
Priceline is Agoda’s affiliated travel partner.
DO NOT book FLIGHTS with AGODA or Priceline …
Paid extra for free cancellation and they did not have that option on the confirmation page. Their response:
“We apologize for the inconvenience. Please be advised that although the …
First and LAST time I ever do a Priceline bundle! They gave me a flight that landed at 7am, but didn’t book my rental car until 12noon. So I either had to wait at the rental car place for 5 hours or take a car earlier at a higher rate. They …
Due to being exposed to COVID the day before I had to travel, I had to cancel my trip to see family (some of whom are elderly). I had a reservation for a car that I booked with priceline.com. It was non-refundable, however, I wasn’t asking …
I wish I could give this company 0 stars !! The best price guarantee is the biggest scam. On their very website it’s written that on an Express Deal which is non refundable and can’t be cancelled, you have until midnight before your trip to …
This used to be a reliable service but the amount of leg work you have to do yourself for getting the hotel you need with the services you request make their service useless. I apparently have to call hotel to confirm shuttle service …
ZERO Stars Priceline is a money hungry greedy company with the terrible customer service. We made a car rental reservation through Priceline & at the rental car counter were told they had no cars to honor our reservation. We immediately …
This is the first time I use Priceline and based upon the recent experience I want to warn you to avoid you all of the headache . I purchased a night at Best Western Plus Miami Executive Airport Hotel and Suites via Priceline , we wanted to …
minus five stars. A total scam. They charged me for a room that had been canceled 5 days prior. They removed all the ability to contact the company. except for an Indian call center where everyone is trained to say NO. Do not be taken in by this scam. Since Shatner’s association ended, the company has become very shady.
lol a vip member and was completely insulted today had to wait in hotel lobby after my card was already charged for them to update priceline credit card information when i asked them if there was something they can do because i’m just here …
PRICE LINE STEALS YOUR MONEY. IF PRICELINE WANT TO ENFORCE THEIR NON REFUNNABLE POLICIES SO MUCH.
WHY. WHY. ISNT THE FRIST THING YOU SEE IN BIG RED PRINT BEFORE YOU ENTER ANY …
Priceline as a company is a scam and every one needs to report this company to the BBB no need for this company to be in service because they the service there customers they get your money and then it’s hard to reach them or come to a …
Taking your money but don’t provide the service. Booked a hotel room, but no room was available when we arrived, hotline didn’t help at all, just referred us to different agents with up to 2h waiting in hotline. Never book with them guys! It’s a scam.
I booked a hotel room a day early, by accident. Neither priceline nor the hotel was suppossedly able to cancel the Reservation when I tried to post-pone or cancel right away. Really poor Service.
Horrible customer service. Accidentally booked a trip because their website took me to PayPal and never transferred me back to review the booking, and now they won’t refund. I literally contacted them minutes after the mistake. They refused …
I have tried them only once. Arranged a car rental. Acknowledged the non-cancellation. Due to a death in the family plans changed. Customer service was able to reverse the charge for me. Thanks.
I reserved a rental car through Priceline using the Pay Now option weeks in advance, and it was a big mistake. I wasn’t able to modify or cancel the reservation. I should have gone directly through the car rental company. They offered the …
Buyer beware…customer service was very rude and not helpful. Mad a error and did not book my hotel using my priceline account. Did not recognize that apon payment it created a new priceline account. Thus lost a $250.00 saving. Customer …
There are too many 1 star reviews on this company for them to still exist. They are stealing from people! I never stayed at the hotel they charged me for, and they said I was still responsible for the full price. This is SCAM and they dont …
Much like all the others. Not a better deal. When you select a flight and want it early morning to get to your vacation spot early to enjoy the full day, read oh so carefully. We wanted the early Delta flight. They showed a flight at 0550. …
Priceline’s “customer service” is a joke. I booked a room with 4 payments through their Affirm partner, but when I got there the hotel refused to accept the Affirm payment and I had to use my credit card. I called Priceline right away to …
Priceline customer for many years, but got burned on a rental car reservation (Trip Number: 464-980-102-77.) …
Last two bookings with Priceline were terrible. Could not locate the rental car agency at the airport, Priceline did not have the right info to get in touch with them directly, and eventually found them on my own – which is I guess what …
I travel constantly for work and fun and I have never experienced such a bad experience as with this agency, I booked a room in London for one person (me), it turned in a reservation for 2 people in a 12 people room – impossible to change …
I’ve been a loyal, regular customer of Priceline for many years. Never again. Yesterday, I attempted to book first class air travel to Las Vegas for next July and each time (3 attempts) I tried to complete the booking I got a message …
Worst Experience ever, Booking.com and Priceline are the same company when you call Customer Service they don’t have answers, I had cancel a trip because we got sick and it seems like we lost our money, is very hard to deal with this team, …
Horrible service!!! Never used it again. We booked one two-bed room for two nights at the Best Western Plus at Chicago O’Hare International Airport, but received one king-bed room (they charged me approx. $95/night and paid the hotel ONLY …
I went onto the Priceline website to get the “best available” price on a 6 day car rental from Logan Airport. The rental (Alamo) was done through Priceline. I was quoted $289 and decided to book. Once I entered my debit card info I was …
The worst service help i ever get. .. They make me wait for sales department until a lose a deal. They said take a screen shot and we can help on sales department when they open… wait 6 hours to them open and then i loose the deals …
Be careful and BE aware of this cheating Priceline
It is the worth EVER website to book your ticket . …
unhelpful and ignorant service… avoid at all costs!!! ALERT ALERT.
had the wrong city listed on the rental car pickup and did nothing to support or transfer the reservation. instead, thanked us for bringing it to their …
i suggest to never ever book through them!! spare yourself and your money. they literally rob money from you. they canceled my reservation and refused to give me back my money. they are complete thieves. I believe they should go out of business as this is not a way to run a business in 2022
You seriously cannot change your email address if you happen to change email addresses. I’m almost giggling that in this day in age they do this. Must be trying to show investors and Wall Street that they have more customers than they …
I have rented thru PriceLine with hardly and problems, but on June 25,2022 I had a reservation to go see my mother in Hospice unfortunately, my mother passed on June 22, 2022 and this company is heartless. I contacted PriceLine and Budget PriceLine is still trying too charge.
Priceline double-charged my account for over $900. I have been attempting to get it back for since April. “Trust that we are working on your refund” isn’t cutting it anymore. This company literally stole money from me and isn’t refunding …
Priceline agent “”accidently” canceled our flights home from vaca leaving us without a way home. We had to buy day of tickets totaling 3 grand. We have been arguing with them for 3 months. Never use this company!
Save the headache don’t book with them. They don’t value their customers and they just really train their employees about resolutions. Whenever you try to resolve something they always have a rebuttal instead of fixing the issue. They lost a loyal customer because of that.
The worst customer service, the priceline company only knows how we can get money from customers, I booked a package flight and hotel for 7 nights at Newark, with a 3 person group. The hotel give us a small one bedroom, it was cold …
Wanted to cancel a moment after booking? Oh there’s a fee to do that (a fee more than the cost of the room!). Add $200-300 to the after tax price before you book for currency exchange. Update: I’ve already been in contact with priceline not …
Priceline is a JOKE! Their cancellation policy is nothing but a lie and the best they offer is a 15% coupon for your NEXT stay? you think I’d book with this place a 2nd time? Never! Never! Never!
Booked car thru Priceline and could not use because of Hurricane Ian. Because apparently I had a can’t cancel rental, which I wasn’t aware of, they charged me the $580 for a car I couldn’t use. Making money off of their customers is to me, unethical. Will never use again.
Buyer beware with their price breaker deals. I had an awful experience and out of pocket loss. I requested a hotel in NYC. I was offered a price breaker hotel in Brooklyn, NY. I double checked and discovered Brooklyn is not in NYC. …
Terrible experience. Hertz found a way to weasel out of a reservation we booked through Priceline on a technicality, forcing us to re-book directly with them, so that they wouldn’t be forced to split the fee with Priceline. Priceline …
Priceline is the worst. Horrible experience. The reservation was REFUNDABLE until 6.59pm and i called them to cancel the reservation around 2pm, agent asked me to call them in 30 minutes because their system was dow. I called them at 3 and …
on August 21st my daughters flights were delayed then cancelled at Denver International Airport. That late evening we had to find her a place to stay – and she found a hotel High Plains Hotel using your portal. The disaster started as soon …
Do not use Priceline. If they fail to send an itinerary and fail to include the itinerary on your account, they will still take your money and state they have no responsibility for doing the job they’re supposed to do, which is facilitate travel services. I have been in a dispute about this for months!
Another one star. I should have check their google review first. I booked Int. Flight and the Airline allow to cancel before the flight (90 days) and Priceline doesn’t. But when i called the airline, they couldn’t help because the ticket …
Rented a car and was told both Priceline and the 3rd party that my insurance would be sufficient. When I arrived they said it wasn’t (even though it was full coverage, collision, liability etc) and wanted an additional $160 (40/d) for …
priceline your company does scammy and fraudulent things. Weeks ago I purchased a ticket from dfw to BOS and I chose Delta Comfort and proceeded through to check out. Today I looked at my ticket and it’s not delta comfort for the duration …
I have been a loyal VIP customer for 20+ years and after today, I will NEVER use priceline for my bookings ever again. I paid $1007 per ticket for airfare through priceline, the price dropped to $450 per ticket, and they would do NOTHING …
Worst resolution of customer assistance possible. Priceline used old information on my account for reservation instead of what was inputted in the reservation and refuses to change my name so as to not have issues with getting reservation …
Scam business. Tried to book a hotel + flight package, every flight combination said “We’re sorry. We just sold out of the flight you selected.” Even when you selected actual seats, in a plane that’s mostly empty. I don’t understand what …
I made a reservation through Priceline but was completely misinformed about the working hours of Sixt Rental car in Hartsfield Jackson Airport, Atlanta Georgia. Priceline claims the branch is open until midnight but sixt closed at 10pm. I …
Wow. I booked a dog friendly hotel and priceline didn’t share my requirements with the hotel. Due to this I was levelled with all sorts of penalties from the hotel when I arrived. I reached out to Priceline expecting some sort of ‘whoops’ …
They are not trustable, Zero Customer service and support satisfaction.
Four months ago I booked and paid a full advance for my upcoming Four months later trip to Hawaii thru Priceline and carefully read every single detail to make …
I booked a hotel over a month prior to plans to travel to Florida in Deltona, Florida at Travelodge by Wyndham. Arrival date was 09/30/2022. Departure date was 10/02/2022. Hurricane Ian made landfall on Florida’s west coast on 09/28/2022 …
I booked a ticket from this company and paid for insurance only for them to keep me on the phone for 3 hours until my departure time has arrived to charge me a penalty of 130 dollars. The representative has changed her story multiple times …
If I could give them 0 stars I would. I made a reservation for 2 hotel rooms for 3 months from now, I choose the option to have a fully refundable booking and somehow between me choosing it and my email being sent to me that changed and the …
Do not use Priceline other than price comparison I have been burned twice buy them, shame on me. Once for a hotel no show , when it a simple hotel change of rooms, the second recently when I had duplicated reservations and tried to cancel I was charged for 3 days rental. Stay away, they have shady business policies/practices
Used to be a great company & I was a loyal “VIP” customer for about 20 years. Now, though, customer service agents do not seem to understand english well enough to handle issues. My problem is that Priceline basically didn’t take care of …
The priceline website allowed me to book a package with a rental car return date/time AT THE SAME TIME as my flight. I had to return the car one day early because otherwise i’d miss my flight. Missed all my plans for my last day. After …
Priceline ripped us off yesterday. I booked La Quinta inn and suites in Durham NC for a two day stay through Priceline. Priceline was advertising discounted rates. All they showed when we were booking was the base price of $120 per night. …
DON’T USE THIS COMPANY If I could give them a zero I would !!!! They are complete scammers. They will book a reservation for you give you a price and say it’s the total price, but, when you show up to the hotel or resort, there’s all kinds …
Booked a hotel in the wrong city. Spent 14 hours trying to get ahold of Priceline customer service. Finally decided to call the hotel myself. The front desk agent was very kind and understanding and said he would allow them to cancel my …
They posed as the hotel. I spent 51 minutes trying to reserve a hotel stay and they didn’t do what I asked them to. They completed a itinerary and sent my an email confirmation. I read it and it wasn’t what the representative and I …
Booked on Priceline, when I check in it’s a different story. Hotel says that Priceline just holds the charge but the hotel has to charge my card for the “real charge”. I look at my card a few days later to see both the hotel and Priceline …
Do not book with Priceline. We booked a presidential suite in Mexico for our honeymoon for 5 nights. When we arrived at the hotel Priceline only booked us the junior suite. The first representative I spoke with admitted their mistake and …
I made a reservation from from Priceline at a hotel in Arlington for 6 nights as I was late hotel system has considered it a no show and canceled my reservation and the manager said they are not going to charge me as I did not check in. …
Do not waste your money or time. Priceline does not offer lower airline prices. In fact, THEY CHARGE MORE. Customer service will not help with cancellations, refunds or credits. The rep lied about the charges initially and then evaded …
I’ve used Priceline for years to become a VIP Platinum member. Up until recently service was good. But then in October 2022 I booked two round trip tickets for my daughter and boyfriend to visit me in Mexico for her birthday. I …
I really wish I had read some of the reviews on this company BEFORE booking anything with them.
I live in Missoula Montana and we had a storm with severe weather conditions …
Very bad experience with Priceline. I booked and paid the rental fee on Priceline website in November 2022 in Texas. When I flied to Miami and to pick the car. I was requested to pay another hidden fee, or else I can’t get the car. I spent …
I made reservations to Hawaii. My account was charged $497. A few days later I called to verify details and was told I had no reservation even though I provided them with flight numbers etc. I had to quickly book with another company and …
Priceline consistently has the worst customer service even as a GOLD VIP. I have to call back several times to their Philippines call center to try and get solutions for normally simple problems handled. …
My best friend was rental car shopping, she was reviewing one car when she seen something better therefore she x’ d out of the one, confirmed the other option. The next day she seen a pending transaction $174.57, she called Priceline with …