For as much as we pay and how recycling conscientious the state is. They offer very limited recycling options. They should be able to accept a wider range of recycled material. At times they wouldn’t even take the glass because it wasn’t …
Ever since I’ve been using pride disposal I’ve been amazed at the professionalism and friendliness of every employee that I’ve interacted with. They definitely go above and beyond. Recently my mailbox and post were bent accidentally by …
Since we moved into our home we’ve had to use PRIDE as our trash/disposal/recycle… They are always on time and provide an array of services, but I have had such a bad experience with them. They are very particular (which I understand) …
This is a truly wonderful company with amazing customer service. I feel fortunate to be in their service area and look forward to many more years of great service!
Why are prices not available online for rental containers? They’ve got all the details about size and then say, “call while normal people are at work to find out how much it costs.”
Have had service for a long time consistently
good service …also at drop off in Sherwood
Always very pleasant also when I have called
for some sort of special assistance
This is the first disposal company that charged me for having a full garbage can. I do not like this company. I wish valley West was still here. Going to try and find away to get away from them.
No other choice. They have a monopoly in the market here. And the prices are too expensive especially during COVID-19 pandemic times where income is low.
Worst disposal service in the PNW. They forget to pick up garbage, state car was blocking when the street was clear. They jack up prices and don’t even provide service. I wish we could get back waste management
Started with this horrid company 3 months ago and it’s been a NIGHTMARE. RUDE CUSTOMER SERVICE PEOPLE, NO FLEXIBILITY, NO PEOPLE SKILLS!
They argue with you, and are extremely greedy! They don’t give a damn if you …
This company has horrible customer service and continues to have no regard for anything other than money and themselves. Will pick up containers if you haven’t paid in the time they see fit. Then charge extra to bring them back out.
Had a rude and aggressive driver take pictures and video of me without my consent on private property for an alleged code violation. Driver couldn’t reference any specific code violations and answered in vague terms. He refused to answer most of my questions. He was a lousy representation of a “professional” company.
I’ve been with Pride for 15+ years and they have been fantastic. While I have had a few problems, they were quickly resolved with very little effort on my part. Thank you!
Paying for a service that decided not to pick up 2 weeks in a row than have the audacity to say they’d charge us for the extra bags (considering they’ve literally skipped our house 2 weeks in a row) in a busy neighborhood. …
I have had no problems with current services and whenever I call they are extremely helpful. However, having moved from inside Portland city limits, I am very disappointed they do not have compost services. Please get on board with that service SOON!
Picking up trash is is an easy task for anyone.
Answering the phone in a timely manner is a sign of professional business.
Not answering the phone after 4 calls is a sign of a business attitude.
Worst. Company. Ever. I have had problem after problem after problem with these morons. They are rude on the phone with “customer service” and it’s pointless to try to contact them via email. They try to make everything your fault even …
An other price increase. This is what happens when there is no competition. And the moment you put extra trash, you get extra charge. Why not getting a credit when we go away for 4 weeks and we don’t put any trash out??
Pickups are often a day or two late. They don’t clean up when they spill. They leave containers in the driveway. They refuse pickups without explanation. Use a competitor if you have a choice.
Worst system I’ve ever experienced — completely convoluted. I don’t know how this company stays in business. Give me Waste Management anytime. Unfortunately, you don’t have a choice of garbage providers. There must be a way to get this one fired.
Wow… and not in a good way! So out of the blue we get a yard debris can delivered that we did not order, so I figured no problem they made a mistake no biggie. I call to let them know that we did not order this can. So what do they …
Fascinating reading the negative reviews . . We called about our half dead 16 year old trash container, and they immediately changed it out; our old vendor, Valley West had for years been grousy on the phone . . Both our driver and the person who answered the phone were friendly, and happy to help.
Worst Disposal company I’ve ever had. Really wish that the city would give you options for your disposal company. I had waste management in Beaverton and they were a million times better. Worst part is they only pick up yard debris and …
Kirsten…Kristen..you weren’t even clear on your name…was the rudest rep I have ever talked to. I had a simple question, and the sass thrown back was real. Short answers, cutting me off mid sentence, she was clearly not smiling on the …
I am really pleased to have a service that picks up our recyclables, trash, glass and yard waste. They are consistent and timely. If you have other large or small items that need to be disposed of, all you have to do is schedule a pick up. Their service is something we should all appreciate! I certainly do!
These guys forgot to pick up our trash on Thursday. We called on Friday and they claimed it was marked as picked up. They refused to send anyone out to get it before Monday. Upset, because it’s full and they lied about picking it up, we …
Wow! Try living some where else where the trucks are loud, smelly, and days late………….
scatter trash, and lifted cans so high they the broke cable lines. With this …
Terrible company. I wish Waste Management would take over. These people are rude and nasty. They do not provide their RATES AND FEES on their website, they are bait and switch, and the sad thing is . . . since they are the “assigned” …
I work for a construction company and deal with many different garbage companies. Pride is by far the best company I have dealt with. No waiting on the phone and great customer service! I even got a box delivered the same day. High five Pride, you guys rock!
So I called in regards of my bill why my trash did not get picked up Talk with the reception is they said the bill was paid but they could still not come pick it up until next week even though the bill was paid They can see that it was paid …
It is the 3rd year in a row they don’t collect the garbage at the end of year even the date is not listed as a holiday. And nobody says Sorry! I believe they have to deduct one forth of the next month’s charge! And this is the least they can do!
Unfortunately, it does little good to complain about a company in which you only have one option to use. I can relate to the others issuing their complaint, particularly about the recycling requirements. I called so many times to voice my …
I wish I could change garbage disposal companies. These people don’t clean up their mess like dropped glass on the road or even pick up all of our garbage. We can’t ask for a refund, we don’t have any choice!
Excellent service from Pride Disposal. We had a huge dumpbox picked up today after 3 weeks of remodeling. The driver, Henry was so amazing – he even high-fived us for our accomplishments! Thanks Pride and Henry!
The company that I work with has an account with Pride Disposal. I called to verify the disposal pickup days and Karen from Pride Disposal suggested a way to increase service efficiencies. Pride Disposal, please give Karen a raise. She is a …
Appalling Customer Service!!!!!! DO NOT SIGN UP FOR THEIR AUTOPAY – You can’t get out of it unless you die or send a hand written letter from your mom. And then when your payment SHOWS UP ON THE DAY IT’S DUE they attempt to charge a …
Absolutely the WORST MONOPOLY I’ve come across.I live in a relatively small town and I can never get ahold of them, concerning their multiple errors on billing, their online bill pay is about the worst log in experience I’ve ever had. And …
I would like to have the management at Pride Disposal thank the young man who picked up our yard recycling today, Monday, November 4th. A rather large amount of the material fell out of the container and into the street. He took the time …
Amazing customer service, I totally admit I dropped the ball and dreaded calling them to ask if they had already been by to collect our can. They had and without even asking they offered a driver to come by the next day for pickup. So nice and easy to work with, Kristen was the best! Thank you again!
They have an efficient recycling program. You do need to pay for some items such as paper shredding and battery disposal, but all listed on their website. With Covid they have even switched so you can just pay the recycling attendant. Much more efficient.
They do not miss the pickups. I asked if they can stop by for my sons birthday, and they send a goody bag. It was really nice of them. For me as a customer whose trash container is only 1/4th full every week, it is not very cost friendly.
Just had to cancel my service. To many missed pick ups and after a convoluted explanation about billing cycles I found out I was being charge for the month in advance. What! If you don’t pick up my can I shouldn’t be charge at all bottom …
First, it has to be difficult running a disposal company. People put their trash in the wrong places, they forget to put it out and ask the company to circle back, they accidentally disposed of something valuable, etc., etc. …
Raised rates and raised small little fees I have never heard of before. If your lid doesn’t close all the way they charge you $2. Each time. Had no idea.
I have lived in Beaverton for 1 year now and haven’t had any problems with Pride Disposal. They are more affordable compared to Portland. I have never been charged a fee and if I have too much yard debris I just store it in a separate …
This company is definitely all about money and zero customer service. We had Valley and were forced to switch to pride. They charge for an additional bag if the lid is not completely closed. Valley never charged if the lid was propped up a …
I never write reviews, but felt I needed to this time because of all of the bad reviews. Have never had a bad experience with them and when I needed a yard debris dropped off, it was there the next day. They are always on time. Their …
Bad Customer Service and Lazy drivers who don’t know how to empty a garbage can. You call explain you watched the driver from your own neighbor’s garage them not properly doing their job leaving garbage hanging out the can still 3/4’s full. …
Not sure if there’s been a change in management or what…but this company is the opposite of every other recycling company. While most companies are getting easier to use and lowering costs, this company is getting harder and harder to …
The reviews I read on this site are disgusting. I had service for well over 18 years – until the recent death of my wife – that was always reliable, on time, courteous, and never a problem. I commend you for being a small business that …
Honestly hard to believe we live in the year 2021 and composting services are not available at all disposal companies yet. The previous two places that offered it. We will have to figure out our own compost because there is no way we are throwing easily compostable foods into the dump forever.
I was working in Tigard and yes, I was blocking a trash can. While I didn’t see the garbage truck as I was on my knees, looking inside a hole, he yelled towards my direction letting me know I was blocking his can. He got out and took his …
This business isn’t awful, but they won’t be winning any awards anytime soon. Customer service is actually great IMHO when you talk to people on the phone, but there are other issues. I’ve had brush in the brown bin that wasn’t picked up …
We pay on time every month but yet can’t get recycling picked up for FOUR weeks. I called and spoke to someone last week who seemed surprised and advised us to place our recycled items in a box next to our bin. We did that and guess what- …
We have had a great experience with Pride. They are easy to get in touch with and the drivers are great. Today, Bob stopped to say hello to my 2.5 y/o son who waits for him every week. Bob gave him a mini garbage can that he can play with. My son is over the moon!
We have been really happy with pride since moving into their area 4 years ago. Easy to schedule drop box and friendly customer service. Night and day from the hillsboro trash service we had before who were terrible. …
The best disposal company we have ever had. They always communicated with us about changes, always showed up when scheduled and always worked with us if we had a special need. When we moved in, the previous renters were frat boys. They left …
In addition to being a great company and always helpful and courteous, this morning I took my 2 year old Daughter outside to watch the recycling truck in action. The operator noticed us watching and stopped to bring her a mini recycling bin …
This company is so actively involved in the community AND it is so accessible to its customers. Always friendly and helpful from the front office staff to the drivers, to the business office and the recycling manager. Also being new to …
If I had any other choice for disposal services, I would choose it. Based upon conversations with my neighbors, I strongly suspect that if they did not have exclusivity in our area that they would be forced to alter their business practices …
Had to call customer service about our business yard debris can not being picked up for a couple of weeks. Karen in the commercial customer service was helpful and friendly. She was able to communicate with the driver and dispatch and now …
For a long time we had valley west family owned disposal company they were considerate on time and decently priced with a variety of options to choose from. Pride recently bought them out and I wish they wouldn’t. The trash cans are small …
Generally okay and consistent service. I didn’t catch the price increase any my bill pay didn’t cover the whole amount. An overdue notice follows and no trash pickup, no notice. *Update. It looks like the driver just missed our stop that day, as the account was still being serviced.
Contractors beware:
I ordered a dumpster to be picked up at my job location. The driver mentioned it was overweight. We asked him to tilt the box so we could off load the “extra …
A tiny “storm” that was forecasted for weeks can cripple your service like this. SMH. The least you can do is to put on some winter tires on your trucks and pick up the trash at least. If you were to operate in MN, customers would have no service for 4 months out of the year. Not a valid excuse for professionals.
If they only had competition to show them how to run a business. Any engagement with them does not result in a good experience. Not helpful and clueless about customer support. If you can avoid using them then do so.
Rossman sanitary service provided weekly yard debris, recycling, and garbage pick up at my last house in Clackamas county at a better price that Pride. Pride only offers every-other-week yard debris pick up, and if you order a second can …
The service was always on time and didn’t have a single problem with this company while a customer. What made me decide to write a review was the customer service I received after I moved. I had to move in a hurry and left the cans outside …
This week (Tuesday) garbage collector forgot to pick up our yard waste. I called Pride office late afternoon and the lady said it’s too late to pick up today but somebody would pick up on Thursday. And truly, the truck came on Thursday …
They are slow to pick up, waiting till afternoon is not uncommon. No consistent times. Concerns about security is apparently not their problem. If you decide to wait to put stuff out they show up early. like I said, no consistent times.
Is it possible to give less than one star? Monopoly for pickup so you have no choice so this review really doesn’t matter. They sporadically just decide to not pick up the trash if the lid is open a little. Last week is was open a few …
We had a pile of dirt/yard debris in our backyard that we wanted to get rid of, so we called around to try and find the cheapest option. Our first thought was to rent a truck at Home Depot and pay a dump fee to a local landscaping supply …
Pride disposal has been very timely and consistent at our home. I appreciate their responsive customer service and the convenience of setup and later of switching our garbage bin size. My 2 year old daughter loves to watch the trucks come by!
I was happy with my trash service for 5+ years and never had a single issue where I had to talk to them. This new company comes in and I have had to contact them at least twice a month for different issues. First they wanted to charge me …
Pride is worthless!!!! Cancelled our service since we moved. Asked them to pick up our cans and they picked up all but one recycle bin. Said it was wrong serial number. Found out our neighbor had our bin and had them put it out so that …
Great billing model. Pride didn’t pick up our regular recycle this last week or glass recycling, which is monthly. When I called and asked about it, the lady told me that it was part of my “garbage fee.” I said yes, but you didn’t …
Called 3 different times to try to get a billing address corrected. The person told me she corrected it and it was never corrected. Each time I call she is extremely rude. Raised her voice and was very unprofessional. I think Washington …
Every time we put oil out in the clear jug for proper disposal, they leave it sitting and don’t dispose of it. You accidentally get one piece of trash thrown in with the recycling and they leave the whole bin. For a state that touts how green they are trying to be they sure make it hard to properly dispose of recycling.
Why is it that when we put out our glass Bottle & Jars to be picked up you only pick up half of what’s in the bin? Your site says Bottle & Jars, no lids, not broken, which they are not. What am I missing here?
I would give Pride disposal 0 stars except for the fact that they do perform their service adequately. Customer service, however is desperately lacking. I suppose since we have no choice but to use their service they don’t care to make …
They will charge you for trash, if it happens to be in the vicinity of your house and you inform them that it was not your trash. You have no recourse.
Is it possible to give less than one star? That is what a previous customer wrote in their review. I agree!
I am fairly new to Oregon and had no idea the standards and regulations for …
I moved Tigard for few months, prime disposal is only I have to use in my community. our garbage schedule is on every Thursday but they did not take my garbage bin not once time. when we call them or send email for asking the solution, the …
I didn’t expect much from a public service, but they are great. Aren’t (super) picky about the garbage bin condition at the street (I have had issues where trash was not picked up because a piece of paper was sticking out the top). Customer …
We pay extra to Pride for a secure dumpster, We have had issue’s with our lock dissapearing when the dumpster is picked up by pride to be emptied. We have called on multiple occasions to get this resolved and what I get is ” Our drivers …
We just moved to Oregon and were pleasantly surprised by how affordable garbage services were here. Pride was great is helping us set up service, suggesting the right garbage can size to try out, and delivering our trash cans on time. The …
To the man who does the sir charles court route, thank you♡ you have no idea how much he loves his little garbage can, everytime and i mean EVERYTIME no matter when, my son drops everything to run to the windows to find the garbage truck!
We are so disappointed with the policies of Pride as our recycling is backing up at our business. We have gotten conflicting information from them as to when it is to be picked up. It depends on who answers the phone I guess. When I …
Personnel are very friendly, although their policy is to not refund customers in which their personal garbage can is inadvertently loaded into the garbage truck and not recoverable. If the company damages a customer’s property, it should be …
I have followed several of their grey trucks. The cover is always loose and not covered correctly. The other day, I can close to getting hit by a wooden structure that flew out the back. Had i been any closer, it could have hit my …
I have to call at least once a month every month to have them come back to actually empty the dumpsters at our apartments that my husband owns.There is always an excuse or they say it was emptied and I have to let them know that I have a …
Pride is a fantastic company to work with. Always on time, responsive, and friendly. Jennifer was always super helpful and friendly when I had questions or requests, and was great in helping me with some large item removals. …
Happy to give a 1 star review after the customer service experience I just had. They didn’t pick up garbage due to inclement weather, so I was expected to wait two weeks with holiday season levels of trash and no where to store it, garbage …
So disappointed to come back from a 3 month vacation with a bill and a stop service on my account. Paid the bill and was still unable to pick up my trash the week I returned and finally saw the letters. They reactivated the account and now …
Between June and October of 2022 we rented several drop boxes and dumpsters and they made it incredibly easy to deal with an unpleasant situation. The ladies in the office were friendly, compassionate and really great about communicating. …
We’ve had a pleasantly great experience with Pride. From the moment we called in to start service about a year ago, to the times we’ve called in to have them do a bulky item pick up, and to schedule a drop off a temporary dumpster, they …
(Translated by Google) crab and sukz
(Original)
krap and sukz
For as much as we pay and how recycling conscientious the state is. They offer very limited recycling options. They should be able to accept a wider range of recycled material. At times they wouldn’t even take the glass because it wasn’t …
Ever since I’ve been using pride disposal I’ve been amazed at the professionalism and friendliness of every employee that I’ve interacted with. They definitely go above and beyond. Recently my mailbox and post were bent accidentally by …
Since we moved into our home we’ve had to use PRIDE as our trash/disposal/recycle… They are always on time and provide an array of services, but I have had such a bad experience with them. They are very particular (which I understand) …
Friendly service.
Everyone there is GREAT!
The very best in the business!
Worst company ever with the laziest employees!
Great free drop off of recycling!
Never have had a problem in 3 years!
Lupita helped out on the phone thank you
Great beer, outside tables, heaters on outside
We’re delighted with the dependable, friendly service.
lazy drivers, and bad customer service. Expect billing issues.
Continually miss pickup, improper notices..would like to have alternative choices in company providing service.
Does NOT take hazardous waste. Must drop that at Metro South in Oregon City.
I hate this company, if I could get serviced by a different company I would, they nickel and dime you for everything.
Free cardboard disposal!
Customer for 10 years, zero issues. I put out the trash, they pick it up.
Twenty years and counting with NO COMPLAINTS.
Overall they have been great, always friendly when I call, no complaints.
They pickup at 6-6:30 am, before the 7 am noise law 😒 …
I even don’t give zero star to this company. very rude costumer services representatives. very poor communication and far from respect to customers.
Due to this company does not have any competition, they run over customers with any prices they want.
Nice clean organized place help well trained & friendly. I’ll be back. Highly recommended.
Always great service & just a few miles from our home.
This is a truly wonderful company with amazing customer service. I feel fortunate to be in their service area and look forward to many more years of great service!
Pride delivered two disgusting trash cans smelling of cat pee. I live alone in small condo. I asked for s
Worst Garbage Company in Washington County. So bad that I chose to search for a house outside of their service area.
Kelsey is great with customer service! Always a joy speaking with her. She gets the job done!
I have been doing business with Pride Disposal for the past 5 years. They are a pleasure work with.
I so appreciate Pride….they come to my home, destroy the paperwork right in front of me and they are done! Quick & Easy and always on time!
Terrible company. They don’t take your trash if there is one thing in there that isn’t supposed to be and leave us with full trash cans for 2 weeks.
I had a very knowledgeable, friendly helpful attendant today while I was dropping off my stuff at recycling depot.
Your drivers need to be aware of others on the roads in Hillsboro. Careless. USE REAR VIEW MIRRORS!!!
excelent service. Just forgot last night, and hope.they will pick up my one garbage can today! Thanks! (Payment in the mail)
Do not stick to the appointment time. The drivers and dispatchers are rude. The do not provide services that they say the do.
Why are prices not available online for rental containers? They’ve got all the details about size and then say, “call while normal people are at work to find out how much it costs.”
Have had service for a long time consistently
good service …also at drop off in Sherwood
Always very pleasant also when I have called
for some sort of special assistance
This is the first disposal company that charged me for having a full garbage can. I do not like this company. I wish valley West was still here. Going to try and find away to get away from them.
Great customer service – helpful office staff. Garbage pickup is really consistent and drivers are considerate and kind.
No other choice. They have a monopoly in the market here. And the prices are too expensive especially during COVID-19 pandemic times where income is low.
Worst disposal service in the PNW. They forget to pick up garbage, state car was blocking when the street was clear. They jack up prices and don’t even provide service. I wish we could get back waste management
I have had Pride Disposal service for six years. They have always been helpful and courteous if I needed anything.
Pride is our garbage company and any time I have called, they are very friendly, responsive and professional.
We use Pride Disposal for our company shred services. They arrive within a couple of days of our phone call and are always polite and friendly!
Screwed us over – expect to get extra Fees from these guys because their online system does not talk to their offices. …
Started with this horrid company 3 months ago and it’s been a NIGHTMARE. RUDE CUSTOMER SERVICE PEOPLE, NO FLEXIBILITY, NO PEOPLE SKILLS!
They argue with you, and are extremely greedy! They don’t give a damn if you …
This company has horrible customer service and continues to have no regard for anything other than money and themselves. Will pick up containers if you haven’t paid in the time they see fit. Then charge extra to bring them back out.
Had a rude and aggressive driver take pictures and video of me without my consent on private property for an alleged code violation. Driver couldn’t reference any specific code violations and answered in vague terms. He refused to answer most of my questions. He was a lousy representation of a “professional” company.
I’ve been with Pride for 15+ years and they have been fantastic. While I have had a few problems, they were quickly resolved with very little effort on my part. Thank you!
Paying for a service that decided not to pick up 2 weeks in a row than have the audacity to say they’d charge us for the extra bags (considering they’ve literally skipped our house 2 weeks in a row) in a busy neighborhood. …
I have had no problems with current services and whenever I call they are extremely helpful. However, having moved from inside Portland city limits, I am very disappointed they do not have compost services. Please get on board with that service SOON!
Picking up trash is is an easy task for anyone.
Answering the phone in a timely manner is a sign of professional business.
Not answering the phone after 4 calls is a sign of a business attitude.
Worst. Company. Ever. I have had problem after problem after problem with these morons. They are rude on the phone with “customer service” and it’s pointless to try to contact them via email. They try to make everything your fault even …
An other price increase. This is what happens when there is no competition. And the moment you put extra trash, you get extra charge. Why not getting a credit when we go away for 4 weeks and we don’t put any trash out??
Pickups are often a day or two late. They don’t clean up when they spill. They leave containers in the driveway. They refuse pickups without explanation. Use a competitor if you have a choice.
Worst system I’ve ever experienced — completely convoluted. I don’t know how this company stays in business. Give me Waste Management anytime. Unfortunately, you don’t have a choice of garbage providers. There must be a way to get this one fired.
Wow… and not in a good way! So out of the blue we get a yard debris can delivered that we did not order, so I figured no problem they made a mistake no biggie. I call to let them know that we did not order this can. So what do they …
Fascinating reading the negative reviews . . We called about our half dead 16 year old trash container, and they immediately changed it out; our old vendor, Valley West had for years been grousy on the phone . . Both our driver and the person who answered the phone were friendly, and happy to help.
Worst Disposal company I’ve ever had. Really wish that the city would give you options for your disposal company. I had waste management in Beaverton and they were a million times better. Worst part is they only pick up yard debris and …
Kirsten…Kristen..you weren’t even clear on your name…was the rudest rep I have ever talked to. I had a simple question, and the sass thrown back was real. Short answers, cutting me off mid sentence, she was clearly not smiling on the …
I am really pleased to have a service that picks up our recyclables, trash, glass and yard waste. They are consistent and timely. If you have other large or small items that need to be disposed of, all you have to do is schedule a pick up. Their service is something we should all appreciate! I certainly do!
These guys forgot to pick up our trash on Thursday. We called on Friday and they claimed it was marked as picked up. They refused to send anyone out to get it before Monday. Upset, because it’s full and they lied about picking it up, we …
Wow! Try living some where else where the trucks are loud, smelly, and days late………….
scatter trash, and lifted cans so high they the broke cable lines. With this …
Terrible company. I wish Waste Management would take over. These people are rude and nasty. They do not provide their RATES AND FEES on their website, they are bait and switch, and the sad thing is . . . since they are the “assigned” …
I work for a construction company and deal with many different garbage companies. Pride is by far the best company I have dealt with. No waiting on the phone and great customer service! I even got a box delivered the same day. High five Pride, you guys rock!
So I called in regards of my bill why my trash did not get picked up Talk with the reception is they said the bill was paid but they could still not come pick it up until next week even though the bill was paid They can see that it was paid …
It is the 3rd year in a row they don’t collect the garbage at the end of year even the date is not listed as a holiday. And nobody says Sorry! I believe they have to deduct one forth of the next month’s charge! And this is the least they can do!
Unfortunately, it does little good to complain about a company in which you only have one option to use. I can relate to the others issuing their complaint, particularly about the recycling requirements. I called so many times to voice my …
I wish I could change garbage disposal companies. These people don’t clean up their mess like dropped glass on the road or even pick up all of our garbage. We can’t ask for a refund, we don’t have any choice!
Excellent service from Pride Disposal. We had a huge dumpbox picked up today after 3 weeks of remodeling. The driver, Henry was so amazing – he even high-fived us for our accomplishments! Thanks Pride and Henry!
The company that I work with has an account with Pride Disposal. I called to verify the disposal pickup days and Karen from Pride Disposal suggested a way to increase service efficiencies. Pride Disposal, please give Karen a raise. She is a …
Appalling Customer Service!!!!!! DO NOT SIGN UP FOR THEIR AUTOPAY – You can’t get out of it unless you die or send a hand written letter from your mom. And then when your payment SHOWS UP ON THE DAY IT’S DUE they attempt to charge a …
[update] We received an email from the office and the company has found a solution to this situation:: …
Absolutely the WORST MONOPOLY I’ve come across.I live in a relatively small town and I can never get ahold of them, concerning their multiple errors on billing, their online bill pay is about the worst log in experience I’ve ever had. And …
I would like to have the management at Pride Disposal thank the young man who picked up our yard recycling today, Monday, November 4th. A rather large amount of the material fell out of the container and into the street. He took the time …
Amazing customer service, I totally admit I dropped the ball and dreaded calling them to ask if they had already been by to collect our can. They had and without even asking they offered a driver to come by the next day for pickup. So nice and easy to work with, Kristen was the best! Thank you again!
They have an efficient recycling program. You do need to pay for some items such as paper shredding and battery disposal, but all listed on their website. With Covid they have even switched so you can just pay the recycling attendant. Much more efficient.
They do not miss the pickups. I asked if they can stop by for my sons birthday, and they send a goody bag. It was really nice of them. For me as a customer whose trash container is only 1/4th full every week, it is not very cost friendly.
Just had to cancel my service. To many missed pick ups and after a convoluted explanation about billing cycles I found out I was being charge for the month in advance. What! If you don’t pick up my can I shouldn’t be charge at all bottom …
First, it has to be difficult running a disposal company. People put their trash in the wrong places, they forget to put it out and ask the company to circle back, they accidentally disposed of something valuable, etc., etc. …
Raised rates and raised small little fees I have never heard of before. If your lid doesn’t close all the way they charge you $2. Each time. Had no idea.
Writing this as I am disappointed with the service I received as well as the response I got from customer service. …
I have lived in Beaverton for 1 year now and haven’t had any problems with Pride Disposal. They are more affordable compared to Portland. I have never been charged a fee and if I have too much yard debris I just store it in a separate …
This company is definitely all about money and zero customer service. We had Valley and were forced to switch to pride. They charge for an additional bag if the lid is not completely closed. Valley never charged if the lid was propped up a …
I never write reviews, but felt I needed to this time because of all of the bad reviews. Have never had a bad experience with them and when I needed a yard debris dropped off, it was there the next day. They are always on time. Their …
Bad Customer Service and Lazy drivers who don’t know how to empty a garbage can. You call explain you watched the driver from your own neighbor’s garage them not properly doing their job leaving garbage hanging out the can still 3/4’s full. …
Not sure if there’s been a change in management or what…but this company is the opposite of every other recycling company. While most companies are getting easier to use and lowering costs, this company is getting harder and harder to …
The reviews I read on this site are disgusting. I had service for well over 18 years – until the recent death of my wife – that was always reliable, on time, courteous, and never a problem. I commend you for being a small business that …
Honestly hard to believe we live in the year 2021 and composting services are not available at all disposal companies yet. The previous two places that offered it. We will have to figure out our own compost because there is no way we are throwing easily compostable foods into the dump forever.
I was working in Tigard and yes, I was blocking a trash can. While I didn’t see the garbage truck as I was on my knees, looking inside a hole, he yelled towards my direction letting me know I was blocking his can. He got out and took his …
This business isn’t awful, but they won’t be winning any awards anytime soon. Customer service is actually great IMHO when you talk to people on the phone, but there are other issues. I’ve had brush in the brown bin that wasn’t picked up …
We pay on time every month but yet can’t get recycling picked up for FOUR weeks. I called and spoke to someone last week who seemed surprised and advised us to place our recycled items in a box next to our bin. We did that and guess what- …
We have had a great experience with Pride. They are easy to get in touch with and the drivers are great. Today, Bob stopped to say hello to my 2.5 y/o son who waits for him every week. Bob gave him a mini garbage can that he can play with. My son is over the moon!
We have been really happy with pride since moving into their area 4 years ago. Easy to schedule drop box and friendly customer service. Night and day from the hillsboro trash service we had before who were terrible. …
The best disposal company we have ever had. They always communicated with us about changes, always showed up when scheduled and always worked with us if we had a special need. When we moved in, the previous renters were frat boys. They left …
In addition to being a great company and always helpful and courteous, this morning I took my 2 year old Daughter outside to watch the recycling truck in action. The operator noticed us watching and stopped to bring her a mini recycling bin …
This company is so actively involved in the community AND it is so accessible to its customers. Always friendly and helpful from the front office staff to the drivers, to the business office and the recycling manager. Also being new to …
If I had any other choice for disposal services, I would choose it. Based upon conversations with my neighbors, I strongly suspect that if they did not have exclusivity in our area that they would be forced to alter their business practices …
Had to call customer service about our business yard debris can not being picked up for a couple of weeks. Karen in the commercial customer service was helpful and friendly. She was able to communicate with the driver and dispatch and now …
For a long time we had valley west family owned disposal company they were considerate on time and decently priced with a variety of options to choose from. Pride recently bought them out and I wish they wouldn’t. The trash cans are small …
Generally okay and consistent service. I didn’t catch the price increase any my bill pay didn’t cover the whole amount. An overdue notice follows and no trash pickup, no notice. *Update. It looks like the driver just missed our stop that day, as the account was still being serviced.
Pride missed picking up my trash and refused to send a truck out until 4 days later.
Contractors beware:
I ordered a dumpster to be picked up at my job location. The driver mentioned it was overweight. We asked him to tilt the box so we could off load the “extra …
A tiny “storm” that was forecasted for weeks can cripple your service like this. SMH. The least you can do is to put on some winter tires on your trucks and pick up the trash at least. If you were to operate in MN, customers would have no service for 4 months out of the year. Not a valid excuse for professionals.
If they only had competition to show them how to run a business. Any engagement with them does not result in a good experience. Not helpful and clueless about customer support. If you can avoid using them then do so.
Rossman sanitary service provided weekly yard debris, recycling, and garbage pick up at my last house in Clackamas county at a better price that Pride. Pride only offers every-other-week yard debris pick up, and if you order a second can …
The service was always on time and didn’t have a single problem with this company while a customer. What made me decide to write a review was the customer service I received after I moved. I had to move in a hurry and left the cans outside …
This week (Tuesday) garbage collector forgot to pick up our yard waste. I called Pride office late afternoon and the lady said it’s too late to pick up today but somebody would pick up on Thursday. And truly, the truck came on Thursday …
They are slow to pick up, waiting till afternoon is not uncommon. No consistent times. Concerns about security is apparently not their problem. If you decide to wait to put stuff out they show up early. like I said, no consistent times.
Is it possible to give less than one star? Monopoly for pickup so you have no choice so this review really doesn’t matter. They sporadically just decide to not pick up the trash if the lid is open a little. Last week is was open a few …
We had a pile of dirt/yard debris in our backyard that we wanted to get rid of, so we called around to try and find the cheapest option. Our first thought was to rent a truck at Home Depot and pay a dump fee to a local landscaping supply …
Pride disposal has been very timely and consistent at our home. I appreciate their responsive customer service and the convenience of setup and later of switching our garbage bin size. My 2 year old daughter loves to watch the trucks come by!
I was happy with my trash service for 5+ years and never had a single issue where I had to talk to them. This new company comes in and I have had to contact them at least twice a month for different issues. First they wanted to charge me …
Pride is worthless!!!! Cancelled our service since we moved. Asked them to pick up our cans and they picked up all but one recycle bin. Said it was wrong serial number. Found out our neighbor had our bin and had them put it out so that …
Great billing model. Pride didn’t pick up our regular recycle this last week or glass recycling, which is monthly. When I called and asked about it, the lady told me that it was part of my “garbage fee.” I said yes, but you didn’t …
Called 3 different times to try to get a billing address corrected. The person told me she corrected it and it was never corrected. Each time I call she is extremely rude. Raised her voice and was very unprofessional. I think Washington …
Every time we put oil out in the clear jug for proper disposal, they leave it sitting and don’t dispose of it. You accidentally get one piece of trash thrown in with the recycling and they leave the whole bin. For a state that touts how green they are trying to be they sure make it hard to properly dispose of recycling.
Why is it that when we put out our glass Bottle & Jars to be picked up you only pick up half of what’s in the bin? Your site says Bottle & Jars, no lids, not broken, which they are not. What am I missing here?
I would give Pride disposal 0 stars except for the fact that they do perform their service adequately. Customer service, however is desperately lacking. I suppose since we have no choice but to use their service they don’t care to make …
They will charge you for trash, if it happens to be in the vicinity of your house and you inform them that it was not your trash. You have no recourse.
I went in for a interview
and that was the best company.
I seen in a long time they really treat people with Dignity & respect and above …
Is it possible to give less than one star? That is what a previous customer wrote in their review. I agree!
I am fairly new to Oregon and had no idea the standards and regulations for …
I moved Tigard for few months, prime disposal is only I have to use in my community. our garbage schedule is on every Thursday but they did not take my garbage bin not once time. when we call them or send email for asking the solution, the …
I didn’t expect much from a public service, but they are great. Aren’t (super) picky about the garbage bin condition at the street (I have had issues where trash was not picked up because a piece of paper was sticking out the top). Customer …
We pay extra to Pride for a secure dumpster, We have had issue’s with our lock dissapearing when the dumpster is picked up by pride to be emptied. We have called on multiple occasions to get this resolved and what I get is ” Our drivers …
We just moved to Oregon and were pleasantly surprised by how affordable garbage services were here. Pride was great is helping us set up service, suggesting the right garbage can size to try out, and delivering our trash cans on time. The …
To the man who does the sir charles court route, thank you♡ you have no idea how much he loves his little garbage can, everytime and i mean EVERYTIME no matter when, my son drops everything to run to the windows to find the garbage truck!
We are so disappointed with the policies of Pride as our recycling is backing up at our business. We have gotten conflicting information from them as to when it is to be picked up. It depends on who answers the phone I guess. When I …
Personnel are very friendly, although their policy is to not refund customers in which their personal garbage can is inadvertently loaded into the garbage truck and not recoverable. If the company damages a customer’s property, it should be …
I have followed several of their grey trucks. The cover is always loose and not covered correctly. The other day, I can close to getting hit by a wooden structure that flew out the back. Had i been any closer, it could have hit my …
I have to call at least once a month every month to have them come back to actually empty the dumpsters at our apartments that my husband owns.There is always an excuse or they say it was emptied and I have to let them know that I have a …
Pride is a fantastic company to work with. Always on time, responsive, and friendly. Jennifer was always super helpful and friendly when I had questions or requests, and was great in helping me with some large item removals. …
Happy to give a 1 star review after the customer service experience I just had. They didn’t pick up garbage due to inclement weather, so I was expected to wait two weeks with holiday season levels of trash and no where to store it, garbage …
So disappointed to come back from a 3 month vacation with a bill and a stop service on my account. Paid the bill and was still unable to pick up my trash the week I returned and finally saw the letters. They reactivated the account and now …
Between June and October of 2022 we rented several drop boxes and dumpsters and they made it incredibly easy to deal with an unpleasant situation. The ladies in the office were friendly, compassionate and really great about communicating. …
We’ve had a pleasantly great experience with Pride. From the moment we called in to start service about a year ago, to the times we’ve called in to have them do a bulky item pick up, and to schedule a drop off a temporary dumpster, they …