Healthy Steps is a medical practice located in Silver Spring, Maryland. Schedule an appointment online and come meet our friendly team in person! See more
Run as fast as you can in the opposite direction!
Terrible service, rip off artists on another level!
Do not use them if you value honesty and integrity!
Customer service managers and supervisors are unprofessional! Do not work for this company! The company overall does NOT care about the concerns of their employees. No wonder they have a high turnover rate.
This is really really worst service I have never seen this type of medical group they won’t provide you the correct information which patient want & they are charging very huge amount even for single appointment for prescription this is …
My primary care physician recently became associated with Privia. Now I can’t even pay out of pocket to see them since that is against the contract. What a shame.
This practice will do everything they can to charge you a sick visit in addition to your physical. They even make you sign a form that you agree to this. So when you go for your physical don’t mention even the most minor problem you may have. I mentioned wrist pain and was charged for a sick visit in addition to the physical.
horrible customer service. You can’t get in touch with anyone through the phone. I had one person email me back 2 days later asking for more information. It has been 4 days since they emailed me back. I am just trying to receive my refund …
BEWARE – they are using a new automated communication system for patients that is supposed to make things easier… only benefits the doctor office. If you make the mistake of making your child’s appointment before your own appointment …
Patient portal website is one of the worst designed sites I have ever experienced in my entire life. So many errors when just trying to access it, and it is impossible to get around them. Fire your IT staff and website designer and start from scratch.
One star is one to many for this corporate Privia crowd. When my primary medical provider’s group merged with Privia in mid-calendar year 2016, I lost my insurance coverage with my primary doctor — with ONE’S MONTH’S NOTICE. And, I lost …
Phone them and wait and wait, until then they hang up on your before answering. The phone system is awful. They then reset the password on my Privia account and said they would send a link to my email, never received it. No …
If I can give zero I would. I went for my regular check up which is supposedly 100% covered by my insurance. I was surprised to learned that they charged me an extra visit and added another diagnosis in my patient record in order to charged …
I am in the process of fighting a double charge to my credit card for my Privia Premium (Gold) service. I was charged twice for the same service on 7/12/2017…it’s right there on my credit card statement…and both charges figure into the …
They charged us for giving the results of an annual physical which technically is free and covered by insurance. Even after billing a fortune to the insurance for the visit of referring to the lab, they forced us to come back to get the …
I visited the immediate care facility located in Clarendon, Virginia and was very impressed with the facility and staff. I walked in without a scheduled appointment and was seen very quickly. I saw Chris the PA who was very welcoming and …
VERY dissatisfied. I had a Tele-appt back in April and got billed in full since my insurance was switched. I ended up paying the bill IN FULL then figured I would request my refund once my insurance paid on my behalf. Then, when my …
Extremely disappointed with Privia. This company is trying to send me to collections in the middle of a pandemic when I don’t even know when my next meal is coming over $30! You know how I acquired that debt? From being INCORRECTLY informed …
Be careful this scam company. I got email message to pay for the service from this company. I don’t even know who this is and recently I received several scam messages from others too.
I have been trying to get a refund for two payments made (which I should have never been charged for in the first place) since September 2020. Here we are 6 months and many frustrating phone calls later and still no refund. I have even …
Please just understand that Privia Health is not a “Medical Group” as stated on hundreds of independent providers’ sites, as patients know medical groups in the United States. Privia Medical Group is simply and only a physician electronic …
When Privia took over my primary care office we were told to sign new documents allowing them access to make changes to my records. Shortly after it was discovered that my records were mixed with another Mike Murphy who had the same …
Have no idea why privia is contacting me, cannot log in (codes texted to me go nowhere on portal website) or get through to customer service (automated phone system hangs up), have one email and one text with no further explanation, do not …
After over 5 months of waiting for a refund of over 300 and many frustrating phone calls later ,where I even cried once because of how frustrating the situation is, I have to give 0 starts to privia. I give them one today because finally …
I had some difficulty with claim coverage by my insurance and I was very confused and distressed when I received my bill. Thankfully, Olena helped me understand what had happened and how to solve the issue. She was incredibly kind, patient, and knowledgeable. I cannot thank her enough!
I would do my best to avoid Privia when selecting a doctors office. They are ridiculously aggressive in chasing money to the point where even their staff are embarrassed to follow their procedures. Also their tech is really second rate. I am sure they started off with good intentions but their management processes and tech stinks!
Privia Health provides care to many residents of the DMV. My son has received excellent care from Privia providers at the Rockville Internal Medicine Group, but their billing department has proved incompetent and unreliable at best. …
Supportive and passionate coworkers
That’s where all my doctors are.
Great startup with a great mission!
Run as fast as you can in the opposite direction!
Terrible service, rip off artists on another level!
Do not use them if you value honesty and integrity!
Customer service managers and supervisors are unprofessional! Do not work for this company! The company overall does NOT care about the concerns of their employees. No wonder they have a high turnover rate.
This is really really worst service I have never seen this type of medical group they won’t provide you the correct information which patient want & they are charging very huge amount even for single appointment for prescription this is …
Impossible to reach someone in customer service. Been on hold for 50 minutes and keep getting hung up on. Ridiculous and a scam of a company. …
My primary care physician recently became associated with Privia. Now I can’t even pay out of pocket to see them since that is against the contract. What a shame.
This practice will do everything they can to charge you a sick visit in addition to your physical. They even make you sign a form that you agree to this. So when you go for your physical don’t mention even the most minor problem you may have. I mentioned wrist pain and was charged for a sick visit in addition to the physical.
horrible customer service. You can’t get in touch with anyone through the phone. I had one person email me back 2 days later asking for more information. It has been 4 days since they emailed me back. I am just trying to receive my refund …
BEWARE – they are using a new automated communication system for patients that is supposed to make things easier… only benefits the doctor office. If you make the mistake of making your child’s appointment before your own appointment …
Patient portal website is one of the worst designed sites I have ever experienced in my entire life. So many errors when just trying to access it, and it is impossible to get around them. Fire your IT staff and website designer and start from scratch.
One star is one to many for this corporate Privia crowd. When my primary medical provider’s group merged with Privia in mid-calendar year 2016, I lost my insurance coverage with my primary doctor — with ONE’S MONTH’S NOTICE. And, I lost …
Horrible service, terrible staff. It took three months to get my blood test results due to total incompetence by staff.
Phone them and wait and wait, until then they hang up on your before answering. The phone system is awful. They then reset the password on my Privia account and said they would send a link to my email, never received it. No …
If I can give zero I would. I went for my regular check up which is supposedly 100% covered by my insurance. I was surprised to learned that they charged me an extra visit and added another diagnosis in my patient record in order to charged …
I am in the process of fighting a double charge to my credit card for my Privia Premium (Gold) service. I was charged twice for the same service on 7/12/2017…it’s right there on my credit card statement…and both charges figure into the …
They charged us for giving the results of an annual physical which technically is free and covered by insurance. Even after billing a fortune to the insurance for the visit of referring to the lab, they forced us to come back to get the …
I visited the immediate care facility located in Clarendon, Virginia and was very impressed with the facility and staff. I walked in without a scheduled appointment and was seen very quickly. I saw Chris the PA who was very welcoming and …
VERY dissatisfied. I had a Tele-appt back in April and got billed in full since my insurance was switched. I ended up paying the bill IN FULL then figured I would request my refund once my insurance paid on my behalf. Then, when my …
Extremely disappointed with Privia. This company is trying to send me to collections in the middle of a pandemic when I don’t even know when my next meal is coming over $30! You know how I acquired that debt? From being INCORRECTLY informed …
Be careful this scam company. I got email message to pay for the service from this company. I don’t even know who this is and recently I received several scam messages from others too.
I have been trying to get a refund for two payments made (which I should have never been charged for in the first place) since September 2020. Here we are 6 months and many frustrating phone calls later and still no refund. I have even …
Please just understand that Privia Health is not a “Medical Group” as stated on hundreds of independent providers’ sites, as patients know medical groups in the United States. Privia Medical Group is simply and only a physician electronic …
When Privia took over my primary care office we were told to sign new documents allowing them access to make changes to my records. Shortly after it was discovered that my records were mixed with another Mike Murphy who had the same …
Have no idea why privia is contacting me, cannot log in (codes texted to me go nowhere on portal website) or get through to customer service (automated phone system hangs up), have one email and one text with no further explanation, do not …
After over 5 months of waiting for a refund of over 300 and many frustrating phone calls later ,where I even cried once because of how frustrating the situation is, I have to give 0 starts to privia. I give them one today because finally …
I had some difficulty with claim coverage by my insurance and I was very confused and distressed when I received my bill. Thankfully, Olena helped me understand what had happened and how to solve the issue. She was incredibly kind, patient, and knowledgeable. I cannot thank her enough!
I would do my best to avoid Privia when selecting a doctors office. They are ridiculously aggressive in chasing money to the point where even their staff are embarrassed to follow their procedures. Also their tech is really second rate. I am sure they started off with good intentions but their management processes and tech stinks!
Privia Health provides care to many residents of the DMV. My son has received excellent care from Privia providers at the Rockville Internal Medicine Group, but their billing department has proved incompetent and unreliable at best. …