Was literally pushed off of the phone because of a misunderstanding with UPS and USPS locations while trying to track a package. Completely uncalled for.
Well I didn’t have a shipping label , so they said its 3.00$ just for Printing it and this is how they billed for one page……and the package didn’t leave on intended time….
They are the nicest people you walk in they say hello and they always greet you. You call them asking if you have mail they take the time to look. been with them 2 years not planning on leaving..
Went here for years and it was great. Recently changed owners and now several packages I’ve mailed have never arrived at there destination. Very disappointed. Won’t use them again.
This was my first time going to this location and it won’t be my last. I called to get basic information and Lisa was so great on the phone that it brought me in. I am in the service industry and it’s hard to get a great customer service experience, but they have it there. Wonderful, helpful people. Thank you.
Every time I go to store I am treated like family and Sean is an excellent employee who takes care of you efficiently and very knowledgeable about EVERYTHING!👍😷 …
The store is NEVER open for posted hours! Have gone on 6 different occasions and they are closed more than 30 mins before posted times. I call first to confirm and on machine posts same hours as here online. You arrive at store and they are locked up! Terrible service. Will never try to use them again.
I went in today to drop off a package that was not taped up, when I asked Lisa (clerk helping me) if she could tape it for me without explAnation she started to use the sticky bags where the labels go in as tape. My box did not look at all …
UPS had a challenge delivering an urgent package, and Josh worked hard to get package delivered. Everything worked out because of him. There are so many UPS and FedEx places around, but its the people that make a difference in whom you select these days.
Employee too slow, 2nd time here for copies. 1st time took 70 minutes and today I’m on line for 35 minutes already. Only see 5 people inside and we are 5 people in the outside. Regional Manager should pass by immediately and find what is the problem, poor training or bad equipment.
Very slow! One person only working while other one is in back of store! Specially during Holiday time. Approx wait time in line 30 minutes or more. Line goes all the way outside of store. 3 people have left because wait is so long
The people are so rude! I walk in and they ignore me (Mind you theirs no other customers around) and as I walk to the front counter I politely say hello while this blonde lady ignores me until I ask her if she could help me and that’s when …
Thank you Joe for taking your time to help us find a solution to the flyer we had to print today. We are very grateful for your help and kindness. We definitely recommend this UPS store!
Charged me twice more than other UPS stores in the neighbourhood for scanning. I was in disbelief when they said it’s almost $45 for scanning 35 pages. A $1.25 per page. The other two stores in the neighbourhood charge 59 cents and 65 cents …
I have had to come in and return a few amazon purchases. Every time I’ve been into this store, I have been welcomed and taken care of very promptly with the utmost kindness. I appreciate those who work here. This is my go-to location.
Thank you Kelly for your wonderful service and patience, You are very kind and sweet young lady, I would love to continue to do business with you, Thank you
Very dry staff, and uninviting. Gave them the benefit of the doubt the 1st time I went there, and sent my package back and lied to UPS international that I denied the package. Second and third time checking on redelivery…met with the …
Always Friendly Staff and Attentive. Can get extremely busy at times but they try their best to accommodate everyone waiting. One of the better UPS stores locally.
We use this very special store for all our important school international documents all over the world and we are more than pleased with the efficient service beyond that this NEW owner provides us! PERSONALLY RECOMMEND and this is verifiable (true customer – not a relative)!
Through the years I’m coming to this location Previous owners sweet as can be. Current owner just as sweet and love able. So happy to have them taking car of me. Sharon as well as the other young gentlemen
Haydee
Old owners might not have been the most sociable couple but they took care of business. New owners are awful. Let my box open parts missing and parts damaged note missing upon arrival. Recently shipped a small engine case. Tracking shows it …
Friendly Service but… I went to get duplex color printing done. They made a single sided printout from my pdf file which looked good. Then they made a duplex copy from those 2 single sided sheets, then they fed the duplex copy through to …
Joe and Lisa are excellent and super helpful. We have had our box here for close to 20 years and through 4 ownerships. Thankfully Joe and Lisa have been the longest and best owners. Super convenient to pick up mail, drop off mail and send packages. Highly recommend.
DO NOT DO BUSINESS WITH THIS STORE. I have no personal issue with this store, however this store has a well-established track record of poorly packing items, leaving the things you ask them to ship being extremely vulnerable to damage. In …
be careful when you drop off packages from USPS inside UPS. UPS dosent give you receipt, I dont have any proof that I drop off 3 packages and now is missing, they dont know where it is, so definitly someone stole my packages inside UPS, im still waiting if My packages appears, I will delete this.
It’s a nice staff but you really should update your hours (due 2 COVID) ON Google! Myself & others have gone up there after 6 (because the hours say you close @ 7) & there is a small sing on the window that states you close @ 6. Huge …
Have used their overpriced services in the past, but will not return again. They returned to sender instead of calling the UPS verified number on the UPS shipping documentation. They won’t accept a pickup shipment via UPS unless you have a …
Came here after having a horrible experience at another UPS in Margate and the gentleman that assisted me Brian was soo nice and helpful!!!
I had like 10 boxes I needed to sort and ship out, he helped me take it out of …
Always nice and helpful. I stop off each day on my way home from work and get greeted with fast and courteous service. Once my package didn’t arrive the day expected and I felt genuine sympathy and concern from Joe, as if it was his …
I walked into the store and about 2 or 3 steps inside, the woman behind counter rudely and loudly screamed at me from across the room that I must wear a mask in the store. …
I visited this store on Sunday April 10th, when I got there, the store was closed earlier than the store hours said on the window. Store hours, Sunday close at 3pm, I got there at 2:42 pm, and the door was locked. They need to remove the 3pm closed sign. BAD business!! That makes no sense.
I am not sure what was going on with this UPS location. this was the first time I had such an awful experience. Lately, I haven’t seen the people who used to run the place. Yesterday morning, I was trying to ship a package, and the woman …
Kelly is amazing! She always goes above and beyond to help me with anything I need also if she’s not there I will wait until she’s working she really knows how to run the business and very knowledgeable.
I always enjoy the service at this store. Kelly, the manager and the other employees are always friendly, and respectful. Fast service and very thorough with the assistance given.
I always come here instead of the post office ! Kelly is the best ! She is always friendly no matter how busy it is . Not to mention she is a boss at running the store by her self !!! Will always come here as long as Kelly is here !
I have used this location for 14 years. During that time I have always had fantastic service. Kelly, store manager, is always surpassing my expectations; helping in any way.
Ronnie was an amazing employee and he assisted me in the most professional manner. He is beyond helpful. He is an asset to the store. Thank you for having him as an employee.
Good staff. Good store but parking can be tough. Had to cross driveway with 2 heavy packages. But overall store was nice. Line wasn’t too long convenient location good packing services
I’ve been coming to this store since it opened over 20 years ago. Always friendly employees. I’ve used them for quick and easy notary services through the years when needed. Great customer service. Thank you!
I visit this store regularly, and was so pleasantly surprised and happy to find out the store was sold earlier this month and the new owner is very customer centric and friendly. I had explained to him that previously I had not always had …
My mom and I have been going here for years. The person we should be thanking who has made it super easy and efficient is Kelly. She is very caring and diligent with her job!!! She’s the besttttt
I have been coming to this store for years.. the store provides outstanding customer service. support. The agents always have a smile…Kelly is an outstanding manager and always goes the extra mile. . I have had several incidents with packages and Kelly resolved them, expediently. This store is the best..
Definitely wanna shout out to Kelly here at the Coral Ridge branch; she’s been exceptional, very timely and knowledgeable with how she assisted us with our service. Certainly appreciate the ease of utilizing the services of UPS. Keep up the great work!
The best UPS store around here in my opinion. Every time we come they are able to assist us with 5 star service. Sergio was honest and thorough with our shipping needs.
I always go on this UpS store and everyone is so nice. Today, Kelly, the Store manager helped me quickly. She was very friendly so thank you Kelly for that.
I went to drop off an Amazon return item like I always do it was an item that was delivered to me without a box so I returned it the same way then I go inside the lady was rude poor customer service and would not listen to what I had to say …
During a tough time, trying to move all of my father in laws things to AZ, we have had such wonderful service with the most valuable items here. We shipped 100lbs of vinyl records, several hard drives, and paintings my father in law did on …
What an experience I must say it was to come into the UPS store location 2639. Kelly the Manager/Notary was a true example of what first class customer service is, you can tell she has years of experience on dealing with clientele. After …
Thank goodness some of the staff in recent months have changed , I boycotted the store for a good year due to a rude and condescending employee that wanted to get into a political debate. Went back recently staff was nice but waited in line …
I wanted to share this very pleasant experience I had on Thursday when I was at this UPS Store location. Both Souzana and Sergio were extremely helpful and displayed the utmost level of customer service. You guys are very lucky to have those two!
I had the most amazing experience at this IPS store Kelly really restored my hope in humanity! She gave me next level treatment was absolutely kind and beyond helpful! Her side kick was very kind as well!
I have had this box with my mom for 14 years and I been dealing with the manager kelly she is honestly the best not only does she make sure we are taken care of she also became like family to us always keeping in touch and helping us out especially during the virus. She is very nice and a great worker this store is lucky to have her.
WOW……I visited the UPS store today and I must say that the store manager by the name of Kelly is very nice and pleasant. she offers wonderful customer service….she is knowledgeable and she is informative. I went to do a Amazon return and she handled fast smooth and easy. Absolutely the BEST
Fast and professional staff! I came on a Sunday and Ronnie was working alone. Ronnie handled my notary business very quickly while managing multiple customers. I had to go back because I had made an error in what needed to be notarized. …
(Translated by Google) super efficient
(Original)
Súper eficiente
(Translated by Google) Excellent attention from all the staff, Sergio always helps me with my doubts. …
Needs better maners on the phone
Very rude attendant!!!
Perfect service
Great services
Excellent experience every time
Incredibly rude and unhelpful staff.
Many claims have been filed here and none have been resolved
Sergio was the best!
5 stars for Eva
Anytime I go here, the staff is attentive and quick
They do not close at 7 like they have posted!
They were closed at 6:40 PM not 7Pm!
Do all my shipping from here. Dependable service friendly staff.
Always fast, always friendly. My first choice for shipping and packing.
Kelly is fantastic
Eva was helpful at store 2639.
Quick, efficient, and friendly I’m definitely going back to this place for all my postal needs.
Joe & Lisa outstanding efficient helpful customer services both on the telly and in person.
Wonderful owners and service. Always a pleasure to use this store.
Kelly the manager amazing experience
Kelly, thanks for your help, good service
Love this place – it’s now my ‘go to’ shop for my packages. Convenient, Friendly and Quick!
Horrible store, horrible customer service and employees pushing liberal agendas.
Great service I will definitely come back the new ownership is very reliable and always nice and smiling
Was literally pushed off of the phone because of a misunderstanding with UPS and USPS locations while trying to track a package. Completely uncalled for.
Unfortunate to find this business still actively enforcing mask mandates even though they are no longer required.
One of Coral Springs great local businesses. The staff is always friendly and helpful, makes mailing packages easy.
Jean had great customer service and handled my package well!
Update your hours. You are currently closed on sundays due to covid. Very frustrating to drive to a place that claims to be open when its not.
Well I didn’t have a shipping label , so they said its 3.00$ just for Printing it and this is how they billed for one page……and the package didn’t leave on intended time….
They are the nicest people you walk in they say hello and they always greet you. You call them asking if you have mail they take the time to look. been with them 2 years not planning on leaving..
Excellent customer service. Thanks Eva for all your help today.
Great customer service! Was able to help me when the other UPS store would not! Thank you for the help shipping my box!!
Kelly and staff are the best!
Courteous and helpful all the time
Went here for years and it was great. Recently changed owners and now several packages I’ve mailed have never arrived at there destination. Very disappointed. Won’t use them again.
Ronnie provided great service. I highly recommend him for a pay raise!
This was my first time going to this location and it won’t be my last. I called to get basic information and Lisa was so great on the phone that it brought me in. I am in the service industry and it’s hard to get a great customer service experience, but they have it there. Wonderful, helpful people. Thank you.
Eva did a fantastic job assisting me with shipping my package
Every time I go to store I am treated like family and Sean is an excellent employee who takes care of you efficiently and very knowledgeable about EVERYTHING!👍😷 …
The store is NEVER open for posted hours! Have gone on 6 different occasions and they are closed more than 30 mins before posted times. I call first to confirm and on machine posts same hours as here online. You arrive at store and they are locked up! Terrible service. Will never try to use them again.
I have come here a couple of times to return items. Good and fast service. Clean store and friendly workers.
Awesome service! Kelly does à great job helping customers.
I went in today to drop off a package that was not taped up, when I asked Lisa (clerk helping me) if she could tape it for me without explAnation she started to use the sticky bags where the labels go in as tape. My box did not look at all …
UPS had a challenge delivering an urgent package, and Josh worked hard to get package delivered. Everything worked out because of him. There are so many UPS and FedEx places around, but its the people that make a difference in whom you select these days.
Employee too slow, 2nd time here for copies. 1st time took 70 minutes and today I’m on line for 35 minutes already. Only see 5 people inside and we are 5 people in the outside. Regional Manager should pass by immediately and find what is the problem, poor training or bad equipment.
Very slow! One person only working while other one is in back of store! Specially during Holiday time. Approx wait time in line 30 minutes or more. Line goes all the way outside of store. 3 people have left because wait is so long
The people are so rude! I walk in and they ignore me (Mind you theirs no other customers around) and as I walk to the front counter I politely say hello while this blonde lady ignores me until I ask her if she could help me and that’s when …
Eva was extremely helpful with packaging my art safely and answering all of my questions!
Thank you Joe for taking your time to help us find a solution to the flyer we had to print today. We are very grateful for your help and kindness. We definitely recommend this UPS store!
Charged me twice more than other UPS stores in the neighbourhood for scanning. I was in disbelief when they said it’s almost $45 for scanning 35 pages. A $1.25 per page. The other two stores in the neighbourhood charge 59 cents and 65 cents …
I have had to come in and return a few amazon purchases. Every time I’ve been into this store, I have been welcomed and taken care of very promptly with the utmost kindness. I appreciate those who work here. This is my go-to location.
Thank you Kelly for your wonderful service and patience, You are very kind and sweet young lady, I would love to continue to do business with you, Thank you
Very dry staff, and uninviting. Gave them the benefit of the doubt the 1st time I went there, and sent my package back and lied to UPS international that I denied the package. Second and third time checking on redelivery…met with the …
Always Friendly Staff and Attentive. Can get extremely busy at times but they try their best to accommodate everyone waiting. One of the better UPS stores locally.
We use this very special store for all our important school international documents all over the world and we are more than pleased with the efficient service beyond that this NEW owner provides us! PERSONALLY RECOMMEND and this is verifiable (true customer – not a relative)!
Through the years I’m coming to this location Previous owners sweet as can be. Current owner just as sweet and love able. So happy to have them taking car of me. Sharon as well as the other young gentlemen
Haydee
They’re always helpful and nice. Some days there’s a long wait with only one cashier. Other days it’s a quick trip. Can’t complain
Shoutout to Ronnie! I had a ton of stuff to return for Amazon. He was super patient and helpful, thanks again!
Old owners might not have been the most sociable couple but they took care of business. New owners are awful. Let my box open parts missing and parts damaged note missing upon arrival. Recently shipped a small engine case. Tracking shows it …
Friendly Service but… I went to get duplex color printing done. They made a single sided printout from my pdf file which looked good. Then they made a duplex copy from those 2 single sided sheets, then they fed the duplex copy through to …
Eva from the coral springs store is a Rockstar she was so helpful an she was super professional i definitely come back to that store
Joe and Lisa are excellent and super helpful. We have had our box here for close to 20 years and through 4 ownerships. Thankfully Joe and Lisa have been the longest and best owners. Super convenient to pick up mail, drop off mail and send packages. Highly recommend.
DO NOT DO BUSINESS WITH THIS STORE. I have no personal issue with this store, however this store has a well-established track record of poorly packing items, leaving the things you ask them to ship being extremely vulnerable to damage. In …
be careful when you drop off packages from USPS inside UPS. UPS dosent give you receipt, I dont have any proof that I drop off 3 packages and now is missing, they dont know where it is, so definitly someone stole my packages inside UPS, im still waiting if My packages appears, I will delete this.
It’s a nice staff but you really should update your hours (due 2 COVID) ON Google! Myself & others have gone up there after 6 (because the hours say you close @ 7) & there is a small sing on the window that states you close @ 6. Huge …
Have used their overpriced services in the past, but will not return again. They returned to sender instead of calling the UPS verified number on the UPS shipping documentation. They won’t accept a pickup shipment via UPS unless you have a …
Great Store, Kelly especially always very helpful and always goes above and beyond every time I go in. Thank you again!!!
Came here after having a horrible experience at another UPS in Margate and the gentleman that assisted me Brian was soo nice and helpful!!!
I had like 10 boxes I needed to sort and ship out, he helped me take it out of …
Kelly is amazing, always a pleasure to work with she’s fast and efficient and knows what customer service is all about
What a great store. Every time I come it’s easy in and out. Never a problem and everyone is friendly.
Always nice and helpful. I stop off each day on my way home from work and get greeted with fast and courteous service. Once my package didn’t arrive the day expected and I felt genuine sympathy and concern from Joe, as if it was his …
I walked into the store and about 2 or 3 steps inside, the woman behind counter rudely and loudly screamed at me from across the room that I must wear a mask in the store. …
Kelly was extremely helpful and accommodating with my return.
Ronnie& Eva were so perfect with assisting me in the ups store , very wonderful environment and personalities …definitely will come again
Ronnie is such an amazing working , I come every almost everyday and he is so very helpful very happy I met him!
I visited this store on Sunday April 10th, when I got there, the store was closed earlier than the store hours said on the window. Store hours, Sunday close at 3pm, I got there at 2:42 pm, and the door was locked. They need to remove the 3pm closed sign. BAD business!! That makes no sense.
I visited this UPS location a week ago and Gabby was awesome. She helped me with an Amazon return. Just wanted to post about great service.
Kelly is one of the best people to work with. She keeps the entire store running smoothly and makes sure everyone is taken care of!!
Kelly the manager always greets me with a smile. Her staff is very nice. Customer service is the BEST!!
Awesome service!! Kelly the store manager was so quick and helpful!
I always have very friendly experience when shipping items from this store. Ronnie is always particularly helpful. He always has a smile on his face.
Love this ups store! Kelly always has my company packages ready for me to pick up. Making it so easy for me to get in and out efficiently.
Great service, Sergio help me to print some documents. He was very professional and helpful.
I am not sure what was going on with this UPS location. this was the first time I had such an awful experience. Lately, I haven’t seen the people who used to run the place. Yesterday morning, I was trying to ship a package, and the woman …
Kelly is amazing! She always goes above and beyond to help me with anything I need also if she’s not there I will wait until she’s working she really knows how to run the business and very knowledgeable.
Kelly, the store manager went ABOVE and BEYOND to accommodate and assist with our needs! Highly recommend this location!
Kelly was so helpful! She took care of me after Amazon screwed over super hard!!!
I always enjoy the service at this store. Kelly, the manager and the other employees are always friendly, and respectful. Fast service and very thorough with the assistance given.
I always come here instead of the post office ! Kelly is the best ! She is always friendly no matter how busy it is . Not to mention she is a boss at running the store by her self !!! Will always come here as long as Kelly is here !
I have used this location for 14 years. During that time I have always had fantastic service. Kelly, store manager, is always surpassing my expectations; helping in any way.
Ronnie was an amazing employee and he assisted me in the most professional manner. He is beyond helpful. He is an asset to the store. Thank you for having him as an employee.
Kelly is amazing! Always friendly and always with a smile!! My favorite UPS! Very fast and great service!! Best one is CORAL SPRINGS.
Sergio was AWESOME!! And very patient with me as I made him make like, 10 different labels for my oddly sized packages!! Way to go dude!
Good staff. Good store but parking can be tough. Had to cross driveway with 2 heavy packages. But overall store was nice. Line wasn’t too long convenient location good packing services
I’ve been coming to this store since it opened over 20 years ago. Always friendly employees. I’ve used them for quick and easy notary services through the years when needed. Great customer service. Thank you!
I visit this store regularly, and was so pleasantly surprised and happy to find out the store was sold earlier this month and the new owner is very customer centric and friendly. I had explained to him that previously I had not always had …
My mom and I have been going here for years. The person we should be thanking who has made it super easy and efficient is Kelly. She is very caring and diligent with her job!!! She’s the besttttt
I have been coming to this store for years.. the store provides outstanding customer service. support. The agents always have a smile…Kelly is an outstanding manager and always goes the extra mile. . I have had several incidents with packages and Kelly resolved them, expediently. This store is the best..
Definitely wanna shout out to Kelly here at the Coral Ridge branch; she’s been exceptional, very timely and knowledgeable with how she assisted us with our service. Certainly appreciate the ease of utilizing the services of UPS. Keep up the great work!
The best UPS store around here in my opinion. Every time we come they are able to assist us with 5 star service. Sergio was honest and thorough with our shipping needs.
Dropped by the other day to drop off some Amazon Returns. Brian helped me and was super helpful and friendly. Hope all associates could be like him!
I always go on this UpS store and everyone is so nice. Today, Kelly, the Store manager helped me quickly. She was very friendly so thank you Kelly for that.
I went to drop off an Amazon return item like I always do it was an item that was delivered to me without a box so I returned it the same way then I go inside the lady was rude poor customer service and would not listen to what I had to say …
During a tough time, trying to move all of my father in laws things to AZ, we have had such wonderful service with the most valuable items here. We shipped 100lbs of vinyl records, several hard drives, and paintings my father in law did on …
What an experience I must say it was to come into the UPS store location 2639. Kelly the Manager/Notary was a true example of what first class customer service is, you can tell she has years of experience on dealing with clientele. After …
Kudos to a young lady by the name of saizana. She was so helpful to my wife. I would certainly come by again bc of her exceptional customer service
Thank goodness some of the staff in recent months have changed , I boycotted the store for a good year due to a rude and condescending employee that wanted to get into a political debate. Went back recently staff was nice but waited in line …
I wanted to share this very pleasant experience I had on Thursday when I was at this UPS Store location. Both Souzana and Sergio were extremely helpful and displayed the utmost level of customer service. You guys are very lucky to have those two!
I had the most amazing experience at this IPS store Kelly really restored my hope in humanity! She gave me next level treatment was absolutely kind and beyond helpful! Her side kick was very kind as well!
I have had this box with my mom for 14 years and I been dealing with the manager kelly she is honestly the best not only does she make sure we are taken care of she also became like family to us always keeping in touch and helping us out especially during the virus. She is very nice and a great worker this store is lucky to have her.
WOW……I visited the UPS store today and I must say that the store manager by the name of Kelly is very nice and pleasant. she offers wonderful customer service….she is knowledgeable and she is informative. I went to do a Amazon return and she handled fast smooth and easy. Absolutely the BEST
Fast and professional staff! I came on a Sunday and Ronnie was working alone. Ronnie handled my notary business very quickly while managing multiple customers. I had to go back because I had made an error in what needed to be notarized. …