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Proflame of Ramona Reviews ( 74 )
There’s ZERO customer service, their calls go to a call center 24/7, they flat out ignore any requests for service, and have billed me for something I never agreed to. I’ve been waiting for over 2 months for them to pick up their empty tank …
The delivery driver….really awesome person! very compotent….we have a lot of trees over our driveway and with his skillful driving, none were harmed. Also very knowledgeable and friendly.
We had several cars plus the gardener’s truck in the way. The driver turned that big truck around and backed around all the obstacles. Very impressive.
Knowledgeable, quick response, and great disposition. They were there with a new tank install within 12 hours to our new house. Just in time for Christmas!
Everything about this company is terrible! The long wait times on the phone (over 90 minutes) to removal of their propane tanks that have been on my property for over 2 months.
When calling in to get information or request service, the office staff that answer’s the phones have been consistently friendly and helpful. They generally seem to go out of their way to, as they say, “make your day” and put the customer first. Keep it up!
I recently just switched from kamps propane to Proflame. And I’m so glad I did! They provided me with fast and efficient service. And they seem to genuinely care about getting to us to fill the propane as soon as they could. I really appricated how helpful and freindly everyone was in the office. Highly recommend them!
I have been with Amerigas since 1985 selling propane at my shop RPM Welding approx 500 gal per mo. I moved to Ramona in 1991 and had a contract at my house with Amerigas. When they changed management to Proflame service conditions …
Worst service ever! First they suck you in with a super low rate for propane then stick you with a HUGE bill the second time around. Our first bill was just under $200 to fill the tank. Our second bill was over $700!!!! Let that one …
We inherited Pro flame in May 2015. They have long delays in delivery and high prices. Every time I call for a fill I had to prepay and they made it seem like they were doing me a favor by actually showing up. After almost running out of …
The people at Proflame are very nice and they are helpful. The prices of gas are really high so I try not to use it, but the employee I talk to makes me more comfortable. I wish they would fix their online accounting system
Worst gas company as far as customer service and responsiveness. Treat their customers terrible because they have a near monopoly on gas in this area. If I had known all of this sooner I would have switched to Kamps propane/Ferrellgas long ago.
The female in the office is very rude, talked over me and then lied about our conversation. I called because I got an email about my owing $114.13. She said it was my tank rental. I told her Iwould be billed at the end of each year about …
Every one at ProFlame was extremely professional and feel like they lifted out spirit and brought back our faith in humanity. Can’t thank them enough for their kindness. …
I apparently have a leak in my propane tank. The equipment is their tank and i was charged a service charge of $38.89 to come and shut off the tank. They should cover that as it is their equipment. They would not waive the fee. Avoid this company if you can use another.
Just wanted to continue the string of exasperated reviews, both here and other review sites. The merging of Amerigas with Pro-flame was completed without any notification to its customers. Two weeks ago, we called to have our tank filled, …
There really is too many wonderful things to mention, but from the very start your customer service is exceptional! Rae from the Ramona office went above and beyond to help, educate a propane newbie user and welcome us to the Ramona area! …
I can’t believe I stayed with this company for over 15 years. They have charged up to $5.45 a gallon for Propane (last bill was $297 a gallon). They rent me a 20-year-old tank for $110.16 a year. I tried to get them to come out for a leak …
Pro-Flame in Ramona has some pretty incredible people. They always exceed expectations and went above and beyond today. Our propane regulator failed so we had no heat and no hot water. They were busy and still fit us in. Dave is the …
Amerigas will not drop a tank for you if they deam your not going to spend enough money per month. It’s not about customer service or providing a service for family’s in a residency, its about money. Unless your going to burn your propane at their rate to satisfy their GREED! Stay away from this company!
We would give them a negative rating if it was an option. They are always slow to deliver and quick to take our money (BTW never delinquent with our account). To top off the cake, they turned our propane off because their outside tank was …
I had an account with a propane company in Ramona That was bought up and now is Pro-Flame With my old company I had free tank rental as long as I bought propane from them when the new company took over the tank rental went from no charge to …
I had an account with a propane company in Ramona That was bought up and now is Pro-Flame With my old company I had free tank rental as long as I bought propane from them when the new company took over the tank rental went from no charge …
Thank you to the staff in Ramona. They quickly took care of our needs. We ran low on propane and of course it happened during a cold spell. The staff quickly saw to it and filled our tank. They also safety tested our tank and appliances. …
Wow, this company has gone so far down hill I’m not sure they can recover! Been with them for 8 years! The last two to three years have been a nightmare. First I’m on will call, second I have requested NO parking on my driveway, they have …
I would give it a zero if I could. I am seated in my new apartment for over week ordering foods because they haven’t turned on my services even though I have called multiple times. Complete disregard for new costumers considering that gas is a necessity 😡 I am absolutely furious 😡😡😡 Ramona,CA …
Last Friday ProFlame came and filled our empty propane tank and the driver checked it for leaks. He told us there was a leak and locked it so that we couldn’t use it. No hot water, no heat, winter in Ramona.. He told us we had to get a …
My Propane bill with AmeriGas is typically under $100. My latest bill was over $500, with no significant change in use. When I call all I get is there automated phone service and up to a 20 minute wait on hold and then disconnections from …
I called and cancelled service in Feb 2015. A month later they have not picked up tank. I called to remind them to pick up tank and they said I never called in Feb to cancel service. Then they challenged me, and from my Feb call, the rep …
Go elsewhere! The office is unpleasant to talk to. Their fax is turned off. They deliver when you are at 40% even though you told them not to deliver. Their yearly rental fee is way too high. Come to find out, they don’t own our tank! There …
Amerigas was a good company until they decided to switch there customer service line. Why say your business is open and dont let any customers in. Also 90 min wait times over the phone thats ridiculous. No gas or refill service for a month …
When I tried to switch from ProFlame to another company they guaranteed me a lower rate and credited me allegedly with $100 towards my next purchase to stay. So I stayed with the company. When I went to get propane recently they told me my …
I called them the same day and they came out and looked at my tank when I was told by another company that my tank needed repair. The gentleman was knowledgeable and provided my family with enough gas to hold us out until delivery. The next day they came promptly and filled my tank. Thank you so much for being so accommodating!
Since this company does not care about addressing service issues this is a local guide telling you to chose ferrel gas. They get 1 star for participation. Their prices are significantly higher than competition. We have not once been …
The crew member who came out to my place was very knowledgeable, professional, friendly, and very willing to answer my questions regarding the truck and equipment used to deliver the propane and fill the tank. The service was provided well …
The purpose of the site visit was performance of a Safety Check prior to connecting a tank which the prior home owner had not filled in two years. The ProFlame technician, Gus, was timely, polite, thorough and efficient. I now have gas and a furnace that will work when the fall weather turns cold.
If I could rate this gas provider less than a one, I would.
I had a gas line leak that required a plumber’s repair. the tank was locked for repairs, cost me $$$ for weekend service call and it was supposed to include …
I’m only giving Amerigas 1 star because that’s the lowest option. The do not deserve any stars at all. Horrible customer service. Very dishonest company. LOTS of hidden charges. DO NOT SIGN UP FOR AUTOMATIC REFILL. They claim the rates stay …
How bad is the CUSTOMER SERVICES well let me tell you. They turned my gas off and said the neighbor said it was his AND STILL FILLED UP HIS TANK 500yrds away! When they show up noone answers any questions. I wasn’t home and screaming on …
One of the worst companies I’ve ever dealt with. Been weeks we needed a refill on our propane. We have dogs in our yard and unfortunately this company is not capable of calling leaving a message or text so we can bring the dogs in. We were …
Deliveries always take forever. If you ever get to 0% you’ll simply be out of luck for about a week. Every time my task has reached 0% I’ve paid the $300 charge for rush delivery, and every time they have failed to rush those deliveries, …
There’s ZERO customer service, their calls go to a call center 24/7, they flat out ignore any requests for service, and have billed me for something I never agreed to. I’ve been waiting for over 2 months for them to pick up their empty tank …
So far so good!
🤠👍 …
Great Job AmeriGas!
Great service! Reliable!
This company ROCKS!
Always willing to listen and help their customers!
Driver was very friendly and professional at the same time
Great service, they care about their customers!
So nice to have courteous phone customer service conversation!
I like Proflame. Great customer service and well organized systems!
Anybody I’ve ever dealt with has always been very pleasant and very polite and very helpful
Worst customer service ever. They are horrible.
Friendly , prompt, professional and a great price. What else can you ask for?
Super friendly and helpful customer service!
Friendly, helpful and very knowledgeable delivery associates!!!
If you’re moving to ramona look for a different provider. Definitely not worth it
Great Customer Service! From phone agents to delivery they provide.
Had Kamps replace mine and proflame is letting their old rust tank sit in my yard for a month before they will pick it up
Night and Day since a few years ago, very pleasant and accommodating. seams like they have addressed some of their customer relations issues.
I’ve had better customer service going through KFC drive through paying with am ATM card. Look else where for a propane company.
Everything from request for delivery to paying the invoice was very easy. Prices also seem to have improved.. Thank you!
Great service so far! They helped me keep my cost down and even have a program to help avoid accidentally running out of fuel.
The last delivery came fast and the driver went above a beyond, AND he was VERY friendly and happy!!
Great Service at a great price. Nice technician checked out all of my appliances to make sure they didn’t leak.
Unable to order propane when needed.
Not a good company to deal with.
It’s challenging to come up with a review of these guys that doesn’t just sound like I have Turrets. You may want to consider another supplier.
The delivery driver….really awesome person! very compotent….we have a lot of trees over our driveway and with his skillful driving, none were harmed. Also very knowledgeable and friendly.
We had several cars plus the gardener’s truck in the way. The driver turned that big truck around and backed around all the obstacles. Very impressive.
Knowledgeable, quick response, and great disposition. They were there with a new tank install within 12 hours to our new house. Just in time for Christmas!
Everything about this company is terrible! The long wait times on the phone (over 90 minutes) to removal of their propane tanks that have been on my property for over 2 months.
When calling in to get information or request service, the office staff that answer’s the phones have been consistently friendly and helpful. They generally seem to go out of their way to, as they say, “make your day” and put the customer first. Keep it up!
I recently just switched from kamps propane to Proflame. And I’m so glad I did! They provided me with fast and efficient service. And they seem to genuinely care about getting to us to fill the propane as soon as they could. I really appricated how helpful and freindly everyone was in the office. Highly recommend them!
I have been with Amerigas since 1985 selling propane at my shop RPM Welding approx 500 gal per mo. I moved to Ramona in 1991 and had a contract at my house with Amerigas. When they changed management to Proflame service conditions …
Worst service ever! First they suck you in with a super low rate for propane then stick you with a HUGE bill the second time around. Our first bill was just under $200 to fill the tank. Our second bill was over $700!!!! Let that one …
We inherited Pro flame in May 2015. They have long delays in delivery and high prices. Every time I call for a fill I had to prepay and they made it seem like they were doing me a favor by actually showing up. After almost running out of …
The people at Proflame are very nice and they are helpful. The prices of gas are really high so I try not to use it, but the employee I talk to makes me more comfortable. I wish they would fix their online accounting system
Worst gas company as far as customer service and responsiveness. Treat their customers terrible because they have a near monopoly on gas in this area. If I had known all of this sooner I would have switched to Kamps propane/Ferrellgas long ago.
The female in the office is very rude, talked over me and then lied about our conversation. I called because I got an email about my owing $114.13. She said it was my tank rental. I told her Iwould be billed at the end of each year about …
Every one at ProFlame was extremely professional and feel like they lifted out spirit and brought back our faith in humanity. Can’t thank them enough for their kindness. …
I apparently have a leak in my propane tank. The equipment is their tank and i was charged a service charge of $38.89 to come and shut off the tank. They should cover that as it is their equipment. They would not waive the fee. Avoid this company if you can use another.
Just wanted to continue the string of exasperated reviews, both here and other review sites. The merging of Amerigas with Pro-flame was completed without any notification to its customers. Two weeks ago, we called to have our tank filled, …
There really is too many wonderful things to mention, but from the very start your customer service is exceptional! Rae from the Ramona office went above and beyond to help, educate a propane newbie user and welcome us to the Ramona area! …
I can’t believe I stayed with this company for over 15 years. They have charged up to $5.45 a gallon for Propane (last bill was $297 a gallon). They rent me a 20-year-old tank for $110.16 a year. I tried to get them to come out for a leak …
Pro-Flame in Ramona has some pretty incredible people. They always exceed expectations and went above and beyond today. Our propane regulator failed so we had no heat and no hot water. They were busy and still fit us in. Dave is the …
Amerigas will not drop a tank for you if they deam your not going to spend enough money per month. It’s not about customer service or providing a service for family’s in a residency, its about money. Unless your going to burn your propane at their rate to satisfy their GREED! Stay away from this company!
We would give them a negative rating if it was an option. They are always slow to deliver and quick to take our money (BTW never delinquent with our account). To top off the cake, they turned our propane off because their outside tank was …
I had an account with a propane company in Ramona That was bought up and now is Pro-Flame With my old company I had free tank rental as long as I bought propane from them when the new company took over the tank rental went from no charge to …
I had an account with a propane company in Ramona That was bought up and now is Pro-Flame With my old company I had free tank rental as long as I bought propane from them when the new company took over the tank rental went from no charge …
Thank you to the staff in Ramona. They quickly took care of our needs. We ran low on propane and of course it happened during a cold spell. The staff quickly saw to it and filled our tank. They also safety tested our tank and appliances. …
Wow, this company has gone so far down hill I’m not sure they can recover! Been with them for 8 years! The last two to three years have been a nightmare. First I’m on will call, second I have requested NO parking on my driveway, they have …
I would give it a zero if I could. I am seated in my new apartment for over week ordering foods because they haven’t turned on my services even though I have called multiple times. Complete disregard for new costumers considering that gas is a necessity 😡 I am absolutely furious 😡😡😡 Ramona,CA …
Dave was as professional and kind as they come. Love his knowledge, skills and experience. All around great customer service care!!!Cashious
Last Friday ProFlame came and filled our empty propane tank and the driver checked it for leaks. He told us there was a leak and locked it so that we couldn’t use it. No hot water, no heat, winter in Ramona.. He told us we had to get a …
My Propane bill with AmeriGas is typically under $100. My latest bill was over $500, with no significant change in use. When I call all I get is there automated phone service and up to a 20 minute wait on hold and then disconnections from …
I called and cancelled service in Feb 2015. A month later they have not picked up tank. I called to remind them to pick up tank and they said I never called in Feb to cancel service. Then they challenged me, and from my Feb call, the rep …
Go elsewhere! The office is unpleasant to talk to. Their fax is turned off. They deliver when you are at 40% even though you told them not to deliver. Their yearly rental fee is way too high. Come to find out, they don’t own our tank! There …
Amerigas was a good company until they decided to switch there customer service line. Why say your business is open and dont let any customers in. Also 90 min wait times over the phone thats ridiculous. No gas or refill service for a month …
When I tried to switch from ProFlame to another company they guaranteed me a lower rate and credited me allegedly with $100 towards my next purchase to stay. So I stayed with the company. When I went to get propane recently they told me my …
I called them the same day and they came out and looked at my tank when I was told by another company that my tank needed repair. The gentleman was knowledgeable and provided my family with enough gas to hold us out until delivery. The next day they came promptly and filled my tank. Thank you so much for being so accommodating!
Person who helped was nice but price comper to other companies ar much expensive
Since this company does not care about addressing service issues this is a local guide telling you to chose ferrel gas. They get 1 star for participation. Their prices are significantly higher than competition. We have not once been …
The delivery driver, best delivery driver ever, felt he went the extra mile.
The crew member who came out to my place was very knowledgeable, professional, friendly, and very willing to answer my questions regarding the truck and equipment used to deliver the propane and fill the tank. The service was provided well …
Terribly disorganized company. They come at the wrong times and can’t get them to come when we actually need them.
The purpose of the site visit was performance of a Safety Check prior to connecting a tank which the prior home owner had not filled in two years. The ProFlame technician, Gus, was timely, polite, thorough and efficient. I now have gas and a furnace that will work when the fall weather turns cold.
If I could rate this gas provider less than a one, I would.
I had a gas line leak that required a plumber’s repair. the tank was locked for repairs, cost me $$$ for weekend service call and it was supposed to include …
I’m only giving Amerigas 1 star because that’s the lowest option. The do not deserve any stars at all. Horrible customer service. Very dishonest company. LOTS of hidden charges. DO NOT SIGN UP FOR AUTOMATIC REFILL. They claim the rates stay …
We switched from ProFlame, currently AmeriGas, several years ago because they were charging way too much.
How bad is the CUSTOMER SERVICES well let me tell you. They turned my gas off and said the neighbor said it was his AND STILL FILLED UP HIS TANK 500yrds away! When they show up noone answers any questions. I wasn’t home and screaming on …
This is the complaint I filed with the California Public Utilities Commission. AmeriGas needs to be investigated: …
Follow up time was good delivering our fill, however propane price is still too high.
One of the worst companies I’ve ever dealt with. Been weeks we needed a refill on our propane. We have dogs in our yard and unfortunately this company is not capable of calling leaving a message or text so we can bring the dogs in. We were …
November 2022 –
We have been with Amerigas since August 2021.
They are the sole provider for our property and are locked in as such – …
Deliveries always take forever. If you ever get to 0% you’ll simply be out of luck for about a week. Every time my task has reached 0% I’ve paid the $300 charge for rush delivery, and every time they have failed to rush those deliveries, …