Are you looking to buy auto insurance? Get a free quote from Pronto Insurance and start saving! We offer insurance for home, renters, motorcycles … See more
(Translated by Google) They are people who work and know what they do, they always make my payments on time, one occasion I was stranded on the highway about 40 miles away from my house on Sunday night in less than 30 minutes they sent a …
Poor service at the cliams department in Brownsville tx with ISMAEL GONZALEZ ext 8850.We were trying to reach him for 3 weeks to get info about our claim calling and leaving messages with not even one phone call back frm him. Then he gave …
Virtual Agency Rep, Angelina (Brownsville Office) was very professional, friendly, and went out out of her way to help resolve issue. Sad to say that is not the case in the Eagle Pass offices where they are very unprofessional.
0 Stars
Terrible customer service! I’m still waiting for my claim to be paid. Cesar Cantu never returns my calls or sends emails as I requested. My son and his father …
Website is easy to use, agents are very helpful. Love this insurance company every 6 months our monthly payments go down, wish they offered Renters Insurance in Texas.
I’ve had Pronto insurance for the past year and had it set up to charge my account automatically. Thankfully we never used it, and I never had any complaints. Until now of course, they charged 384.00 dollars to my account without notice of …
ZERO STARS CANNOT GET IN CONTACT WITH ANYONE These reviews have to be fake. My car was stolen while i was out of state and involved in a small accident. TERRIBLE TERRIBLE service VERY unprofessional adjusters DO NOT do whats in your best interest. Prices or cheap but God forbid you actually need to use your policy.
My experience with the Pronto Insurance Agency has always been positive, and I could not imagine switching insurance companies. They are very nice and helpful people.
I went to the pronto location inside HEB on marbach and 410. The ladies in there are so ghetto and unprofessional. I am so glad that I do not have them as an insurance anymore.
My experience with Pronto Insurance has be so wonderful. I must say ,is great having the company as my insurance company cos the workers work with team spirit and they have customer relationship.
They call to remind you that your payment is due and take your payment over the phone. Makes one less thing I have to remember with my very busy and hectic schedule
Sometimes you can’t talk so I decided to use the message app they have online.
I was surprised when an actual person answered all my questions not the computer itself. I was also able to sign my paperwork via my cellphone and print my ID cards on the spot. Great job Mayra Silguero, and thanks for all your help.
This is a terrible company and more than likely the majority of these reviews are fake. I’ve waited almost 3 months for them to send a claim for a car accident I had with one of their insured drivers who ran a red light, and I still have …
ANNIE ARISTE WAS THE PERSON THAT TOOK THE TIME AND HAD THE COMMITMENT TO ADRESS MY ISSUE. ITS PEOPLE LIKE YOU THAT GIVE A SPECIAL MEANING AND GIVES US THE CUSTOMER THE SATISFACTION.
GOOD JOB AND AMAZING CUSTOMER SERVICE.
Pronto has been very efficient, quick and spot on with everything they advertise that they offer, and offered follow up every step of the way. Have been very pleased with their liability auto coverage.
If you prefer paying bills and signing up online instead of walking in an office pronto is not too bad. Getting a real c.s rep that knows what they are talking about is a problem. Customer service could be better and more helpful. Website seems out of date and is at time very annoying. Prices are low.
Pronto was exactly what is Pronto. No issues with Changes that was needed. Customer Service was Good, very understanding and efficient. The Website is easy to navigate.
Great customer service, I was surprised by the low cost of the insurance as well. I’m paying a whole lot less than I was before with another insurance company.
This is about my 3 Rd time to be with Pronto. They have the best customer service. Especially Giovanni. He is my regular sales rep. I will definitely recommend you guys to everyone I know. Thank you for the best service
I want to acknowledge that the company has excellent customer service and the courtesy calls to remind you that insurance is about to expired is a nice touch
Very polite and efficient customer service rep. She was knowledgeable and there was no wasted time. I was able to reinstate my insurance without any hassle. Come rain or shine, this insurance company has my business and I recommend them every chance I can
Awesome friendly service and so fast it made fast look slow. I got insurance in less than 15 minutes. And the price was unbelievably low. If you want extremely fast insurance that doesn’t stretch your wallet then pronto will get you taken care of pronto.
Jasmin Flores was nice courteous really helpful.She was knowledgeable and professional….BTW I was getting a policy going on a Saturday at 6:45pm over the phone and everything went flawless…..
Definitely recommend Pronto Insurance
Their customer service is great also when you call them they will get on your problem and solve it immediately. They have affordable insurance and good product quality.
Very polite and helpful , I got sort of angry about an issue on my policy, and they never responded back negatively, they just we’re totally calm and corrected the issue. Nice folks.
excelnt
(Translated by Google) They are people who work and know what they do, they always make my payments on time, one occasion I was stranded on the highway about 40 miles away from my house on Sunday night in less than 30 minutes they sent a …
(Translated by Google) You can pay at a window without entering it is very appropriate for when you are in a hurry …
Great
Great
Great
helpful
Great
great
Good
Excellent
GREAT!!!
Great!!!
Good.
They suck
very good
Very nice
It was great
Gabriella is awesome!
Excellent thanks
Fast and friendly
It was awesome as always
It was fast & easy.
Always Helpful
Very helpful
Very helpful
Great! Thank you !
Awesome, I’m loving it
They’re awesome!!!
Do a good job
service was excellent
They are Frank and no run around
It was very awesome and quick
Quick and Friendly Service
Poor service at the cliams department in Brownsville tx with ISMAEL GONZALEZ ext 8850.We were trying to reach him for 3 weeks to get info about our claim calling and leaving messages with not even one phone call back frm him. Then he gave …
Virtual Agency Rep, Angelina (Brownsville Office) was very professional, friendly, and went out out of her way to help resolve issue. Sad to say that is not the case in the Eagle Pass offices where they are very unprofessional.
No issues nor claims this time.
The pros, Fast, simple , and efficient, the cons, those annoying cancellation letters…
Good basic service
Very nice and helpfur
Really helpful & great!
Mayra is an excellent rep and helpful
S. Congress, Austin Tx location: Awesome!
I liked the speed in which my application was processed
Very good service
Reasonable rates and fast service
Very expedient and friendly.
Giovani, your representative was very helpful. There was an issue with the April payment, he was very helpfull in resolving the matter. …
Great customer service
0 Stars
Terrible customer service! I’m still waiting for my claim to be paid. Cesar Cantu never returns my calls or sends emails as I requested. My son and his father …
They helped me fast and easy!!
I like pronto and its online access easy payment system.
Great customer service!
The best place to work
Great Customer Service!
Fast, efficient service as always.
Thurough,professional and very efficient!
Website is easy to use, agents are very helpful. Love this insurance company every 6 months our monthly payments go down, wish they offered Renters Insurance in Texas.
Always quick to answer my questions
Notified ahead of time so you never forget to make a payment
Aliana was so professional and nice thank you Aliana
I’ve had Pronto insurance for the past year and had it set up to charge my account automatically. Thankfully we never used it, and I never had any complaints. Until now of course, they charged 384.00 dollars to my account without notice of …
ZERO STARS CANNOT GET IN CONTACT WITH ANYONE These reviews have to be fake. My car was stolen while i was out of state and involved in a small accident. TERRIBLE TERRIBLE service VERY unprofessional adjusters DO NOT do whats in your best interest. Prices or cheap but God forbid you actually need to use your policy.
Great and quick service everytime!
They have wonderful service.
The Agent was very fast and very helpful. Always a good experience with pronto!
Excellent service & helpful reps.
Pronto agents are the best !!!
Thank you guys for your awesome service !
Great rates fast claim coverage and friendly agents.
It was great fast and the agent was very knowledgeable of what I was needing done
Representative was very kind and on top of the transaction! Immediately asked if I needed ID cards for my vehicle! Very proactive!
Ms Flores was great! She answered all my questions in a matter that was easy for me to understand.
Excellent Customer Service from This location
Fantastic service Thank you Jennifer
Very good service and affordable quotes
My experience with the Pronto Insurance Agency has always been positive, and I could not imagine switching insurance companies. They are very nice and helpful people.
Always courteous friendly fast!low rates!
I like this site because they remember to call and remind me about my payment because I forget.
Service dropped… never using this company again…
Very professional. Fast service.
Very rude agents…worst company ever scammers
Great company, quick, cheap and covers everything for my new car for dirt cheap.
Always treated with dignity and respect, great service…
Very easy process and great customer service
I went to the pronto location inside HEB on marbach and 410. The ladies in there are so ghetto and unprofessional. I am so glad that I do not have them as an insurance anymore.
They no how to take care of business fast and effective!
The employees are always very helpful and polite.
Always helpful I had no problems with the works
Got my quote,and had my policy within half n hour. Great job !! Thank you
Very nice staff and always helpful.
My experience with Pronto Insurance has be so wonderful. I must say ,is great having the company as my insurance company cos the workers work with team spirit and they have customer relationship.
Very friendly very fast and not time consuming at all.
Great service and Low prices! Thank you 🙂
They call to remind you that your payment is due and take your payment over the phone. Makes one less thing I have to remember with my very busy and hectic schedule
I enjoyed speaking to the ladies for insurance quotes. They were very polite and listen to my concerns
Had a good experience with the sale representative. Was polite and knowledgeable.
Sometimes you can’t talk so I decided to use the message app they have online.
I was surprised when an actual person answered all my questions not the computer itself. I was also able to sign my paperwork via my cellphone and print my ID cards on the spot. Great job Mayra Silguero, and thanks for all your help.
I am happy with Pronto Insurance, the customer representatives are great they have always answered my concerns and are prompt to taking care of it.
Just hooked on to pronto’s insurance agency and find out how awesome they are.
Very reasonable and understanding people.. that’s why I’ll continue to do business with them !
Great service and low prices…
I have had the company for years and never had any issues. The online support is irritating but the customer service over the phone is impeccable.
No problem with the service all is great thank you Mr. Rocha
They had me insured pretty quick. I am impressed with the results for all three vehicles.
This is a terrible company and more than likely the majority of these reviews are fake. I’ve waited almost 3 months for them to send a claim for a car accident I had with one of their insured drivers who ran a red light, and I still have …
Great service, I never have problems making a payment or anything… ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
The ladies were most helpful and courteous and I got car insurance for a decent price. Thanks Pronto.
I like that they make it easy to pay online. Very affordable!
Cheap rates for insurance plus customer service is always excellent. Online or over the phone
They help me to get a great quote and insurance without all the hassle and run around.
Pronto always has a customer service representative call me my policy is due!!! I love that!!!
They were very polite and answered all my questions.
Everyone is always professional and friendly. Keep up the good work.
Excellent customer service. Made my day easy. Gabby was the best
ANNIE ARISTE WAS THE PERSON THAT TOOK THE TIME AND HAD THE COMMITMENT TO ADRESS MY ISSUE. ITS PEOPLE LIKE YOU THAT GIVE A SPECIAL MEANING AND GIVES US THE CUSTOMER THE SATISFACTION.
GOOD JOB AND AMAZING CUSTOMER SERVICE.
Fast service. Got me insured in minutes. Call agent, Stephanie Diaz very friendly. Would definitely recommend to others needing insurance
The persons at Pronto are so kind and helpful. Always will to explain thing so I may understand and solve any problems
My insurance agent is awesome! She’s always so polite and so helpful! Pronto has great prices too.!
Very helpful in adding another vehicle to my policy…great prices, nice staff…definitely recommend pronto insurance!!!
Love the fact that they always call me a day or so in advance to remind me of my bill.
Pronto has been very efficient, quick and spot on with everything they advertise that they offer, and offered follow up every step of the way. Have been very pleased with their liability auto coverage.
Stephanie Diaz was wonderful got me through the process quickly and i had insurance for both mine and my husbands cars in less than 10 mins!!!
If you prefer paying bills and signing up online instead of walking in an office pronto is not too bad. Getting a real c.s rep that knows what they are talking about is a problem. Customer service could be better and more helpful. Website seems out of date and is at time very annoying. Prices are low.
Pronto was exactly what is Pronto. No issues with Changes that was needed. Customer Service was Good, very understanding and efficient. The Website is easy to navigate.
It’s been good. I just hate that my rates go up for no apparent reason. Other than that, the service is good.
Always fast and easy to get any info on my policy. Making a payment super easy
I love this insurance company, it’s always very helpful and attends to all of my vehicles needs.
All of the agents that I’ve spoken to have spoken to have been extremely friendly and helpful.
Excellent service and prices for old and low income senior citizens.
Fast, easy and for sure the cheapest insurance I found. Thank you so much for making it easy and no big start up fee just your monthly rate
Great customer service, I was surprised by the low cost of the insurance as well. I’m paying a whole lot less than I was before with another insurance company.
This is about my 3 Rd time to be with Pronto. They have the best customer service. Especially Giovanni. He is my regular sales rep. I will definitely recommend you guys to everyone I know. Thank you for the best service
I got a very humble man on phone after I meet another insurance agency sales women my heart goes with your humble man .am greatful
Very friendly representatives. Good customer service. Great rates
I was able to set up my policy over the phone, I also make my payments over the phone. It’s fast and convenient. Great service!
They have always had great customer service and affordable rates.
I want to acknowledge that the company has excellent customer service and the courtesy calls to remind you that insurance is about to expired is a nice touch
Never have a problem with them they’re always nice and they take care of their business.
Very polite and efficient customer service rep. She was knowledgeable and there was no wasted time. I was able to reinstate my insurance without any hassle. Come rain or shine, this insurance company has my business and I recommend them every chance I can
Awesome friendly service and so fast it made fast look slow. I got insurance in less than 15 minutes. And the price was unbelievably low. If you want extremely fast insurance that doesn’t stretch your wallet then pronto will get you taken care of pronto.
Jasmin Flores was nice courteous really helpful.She was knowledgeable and professional….BTW I was getting a policy going on a Saturday at 6:45pm over the phone and everything went flawless…..
Definitely recommend Pronto Insurance
Their customer service is great also when you call them they will get on your problem and solve it immediately. They have affordable insurance and good product quality.
Very polite and helpful , I got sort of angry about an issue on my policy, and they never responded back negatively, they just we’re totally calm and corrected the issue. Nice folks.
Was late with payment and she called me let me make my payment with no problems such great customer service…
I love the great service u guys have provide me ( reminders , claims and etc. great customer service. ) Thank u
Service was quick. I didn’t have to wait on hold forever and they answered all questions I had