Provider Plus, Inc. – Six convenient locations with expert staff to help you choose supplies for care at home. Health & Comfort is our goal for the … See more
Read More| Saturday | 8:30AM to 12PM |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
| Friday | 8AM to 5PM |
7748 Watson Rd, Saint Louis, MO 63119
Keith was an excellent technician
Mark Dierker went above and beyond to help my 91 year old bed riden father. I live out of town and rely on the nurses, equipment providers etc to allow him to live at home. His air pressure relieving mattress failed and it would have been …
Well the tech that delivered our equipment was beyond what we expected. MAX was knowledgeable, understanable in this instruction and gave the family wonderful advice and demonstrate using equipment. Max went out if his way to deliver twice …
Rude !
Highly recommend
i call, leave message for someone to return my call , and call is not returned
Efficient and friendly
Excellent !
Great and knowledgeable service
So helpful, can’t be beat. Excellent service.
Not A Very Speedy Place To Get a Power Chair Fixed
Excellent Service!!!
Excellent service
The worst website on the internet, an ad and nothing more.
Understaffed, won’t return calls, give fake emails to detour customers.
Nice and courteous
they were really nice
Trevor was great and helpful!
Excellent service! Fast delivery!
Kind & helpful person
Keith was thorough and jolly.
Great
Great, caring and knowledgeable staff! Liked it so much that I work there now!
Simply great customer service!
Very friendly and efficient orientation.
Couldn’t return a boot worn for 30 seconds with a receipt. Terrible customer service.
The lady answering the phone doesn’t give an impression of caring
I have never dealt with any company who cared less about their customers then provider plus very sad.
Hardest working thing in the store are the chairs holding up all the dead weight employees. Useless.
Very professional. Great customer service.
I have had good service from them for over 11 years.
Very attentive and they explained everything about my CPAP machine. Super helpful staff!
Therapist was thorough and helped solve problems
Absolutely the rudest people you will ever deal with. Guess they think they are the only pony show in town. Would never step foot in there store again.
What kind of DME company who provides life saving devices doesn’t have an after hours call system?!
Max was very professional and friendly.
Awesome Dennis and Anthony thank you
Anthony was awesome..☺️
Always happy with the service
Everything was explained thoroughly.
Everyone was very helpful and professional.
Very nice
Fantastic service and great technician! My best service experience in a while!
I never had an issue when my mother was sick with this provider plus place was the only three years ago but I think all these negative comments are from the covid crisis sorry for your inconvenience but I don’t think it’s right.
Staff is very knowledgeable and make sure that you are in total understanding on how the product works when you leave the building does get busy sometimes there is a wait but very friendly
Max was easy to work with. Pleasantly surprised at the service.
I have ways been helped quickly and very courteously. This is a great company.
Delivery man Bob was great…….
The most incompetent, rude organization I have ever had the misfortune to deal with. At least 3 out of any 4 interactions are rude and then I am sent the wrong size part, even after I specifically state the size I need.
Friendly person and helpful explaining things
Very patient and customer oriented.
Just spoke with Jean at the Winghaven office. Super helpful, was able to take care of all of my questions and concerns. Love easy transactions. Thanks, Bonnie Flayer
Very professional and personable service!
Chair went out when I was on vacation called to see if I could get a replacement chair was told oh I’m sorry you can’t get a replacement chair you’ll have to wait till we’re open on Monday I can’t get a replacement my train leaves on Monday …
Thank you Eric for your “Manly” advice for Clement’s new bedside commode!
Chelsea has been so helpful, kind, and caring. I was scared about the CPAP and she really helped me work through it and be comfortable with my new normal.
Couldn’t have possibly been a better experience.
Very unfriendly customer service. Basically was told not to call them that they will contact us when they get the doctor orders. I guess your health concerns needing medical equipment is definitely not their concern😟 …
I was transferred four times and then the representative said my phone was breaking up. I called back left message for supervisor never received a return call.
Mark was very good thank you
My mother is their customer and they are very rude to her. The owner all he cares about is money. He doesn’t care about anything else or others well being. My mother was in the hospital and she needed oxygen to go home and they refused to …
I have been going to the Watson location for some time and they are very helpful I will say that they had a staff turn around and during that time they seemed a bit unorganized and their billing was horrible but they have changed their billing and the new staff is settling in and doing great! I would definitely recommend!
All good.
My husband went to the Watson Road location to look for a few items for me. He asked about the items, and was given no help. He asked if they had any recommendations for where to find the items, and whether they had any recommendations for …
An ok place to get supplies. I went for a new cpap mask. I wasn’t really shown a big selection which is my issue with many of these types of places. I want to see the selections displayed. So that I could walk up and pick out ones to try. I …
Very Professional and friendly service !
I went here to get my cpap mashine, they told me that everything is coveres by insurance and they gave me mashine and told meni dont have to pay anything. Two months leter i recived a bill from 3rd party billing, telling me they paid for my …
The supplies arrived very shortly after I placed the order. Customer service has been very helpful.
Tech, that issued me the unit was very polite, timely, and very thorough.
Could not asked for more.
Al took great care of me !
Jean went an extra mile to insure my wife was comfortable with her oxygen requirements.
This company and its staff are very professional, courteous, helpful and sympathetic to the needs of my family. Would recommend them highly.
Mark dis a great job explaining how to use the machine. Friendly and knowledgeable.
My mother gets her oxygen from Provider Plus and I have found them to be timely and courteous. Beth just took the time to explain Medicaid to me even though she could have brushed me off and told me to contact Social Security.
The staff gets my CPAP supplies to me through the mail very quickly with just a phone call and has always been accurate with the billing. Friendly and professional. Good job and thanks!
Robert the service tech was very nice. He set up equipment and made sure I knew how to operate it.
Brought my wheelchair and dropped it off before my discharge didnt check to see if it was set up correctly and it wasnt and since it was a Saturday there is no one to talk to to fix it and i cant get around
My experience was very pleasant thanks to Anna
Keith is great! Knowledgeable and helpful
The technician was courteous and very knowledgeable.
Doctor ordered CPAP equipment the week of December 20th and I still have not heard a word from them — despite me calling 3 times. Ridiculous.
I have never felt like a company cared less. My 3 month old was diagnosed with pneumonia on a Friday at 11 am. At the same time my doctor faxed over an order for a nebulizer for him to used during the weekend. When I didn’t hear from the …
The representative was very fast and efficient and I appreciate
I use Provider Plus frequently for personal shopping and insurance equipment and I have always felt well taken care of, they deal with the insurance company so I don’t have to and bring the supplies to my house or mail them if I will be elsewhere. I really enjoy working with them.
Customer service is very good, Mark is amazing.
I just went to pick-up a part for my nebulizer…staff was friendly and attentive. The order was not yet ready (my fault, they had not called yet)…the person walked over and took care of what needed to be done. I was in and out in under 5 minutes…the part was cheaper than I found it online.
Customer Service was disappointing. I went to buy some supplies and was hoping the reviews I found on Google would be isolated experiences. I have been providing customer service for over 20 years, so I feel like I’m a pretty easy going …
Wonderful! I started cpap about 5 months ago, and was having such a hard time, but Chelsea in respiratory, helped me figure things out, and now I’m doing so good! They really care about people, and do all they can to make sure you are okay! I absolutely recommend provider plus on Watson Rd. Thank You!!!
I had the good fortune of working with Kathy Bakula for my C-PAP fitting. She was extraordinary and her care and knowledge impressive. Her sincere care was the height of my day. If only there were more Kathy’s in the world, it would be a much kinder and cheerful world.
Called immediately upon getting home from hospital at 4:15pm. It is now 9:35pm and they still have not delivered my O2 concentrator. I will run out of O2 within the hour. I guess if that happens I’ll have to go to ER or something to get a …
Chris is so very courteous. He is by far one of the best service technicians around. He does an outstanding job.
Mark did a great job today
If there was a negative star I would choose it! I literally watched my Doctor send the Rx and they still have not received it . This was before Christmas and here we are 12/28. Now I normally wouldn’t complain but, this is like the third …
Friendly, knowledgeable, knew what he was doing & what a relief to get rid of that wheezing noise on my electric wheelchair. Thank you!!!
They were supposed to pick up my daughter’s oxygen and apnea monitor a week ago. No one ever called to pick it up. When I called to see what happened the lady on the phone had a horrible attitude. She was extremely rude. They didn’t do …
They were very helpful and friendly. The only place around here that seems to take Medicare. The whole process was quick and efficient. So glad we found them.
I needed a shower chair. I was able to pay for it and it was delivered to my room! Such great service! Thank you!!
They have never let me down when it comes to my C-PAP.
New insurance and new doctor switched me to a competitor (M-W) for the past …
I have to have the lift and wheelchair for everyday use. When I called and explained my situation with insurance, I was told when I got new insurance to call. They told me they also took state insurance. When my fiance talked to them today …
I lost my job and wanted to return my unused and in the unopened packaging mask tubing and nose piece. Due to Covid, I had to wait until the store opened back up to return my supplies. I tried to return products, but was told I’d have to …
Very pleased with the excellent customer service of the team for getting approval for my new BiPap and Alex who walked me through the features of my new BiPap.
Mediocre. Got cpap last Saturday, needed a refit on my mask, so called and talked to several people and I was told to come in the next Saturday and walk in- I waited about 40 minutes, the lady that helped me was cranky and in a hurry, she …
The staff that answers the phone to take orders is pretty darn rude. Same problem every time I call. I rarely get someone that is nice and offers good customer support. I am going to look into changing companies. Just wanted to let people in charge know that you should start monitoring you phone calls if you care about your business.
Excellent help over phone and delivery/set up of mask and all new supplies for cpap. It appears they Gould use someone to follow up on all the poor reviews. Is anyone even reviewing them? Hello!
I never write reviews but they are so rude, not helpful, and do not return calls. I am a easy going person. l am kind and respectful on the phone. I asked a question and the woman said “ well if you would have let me finish I would have told you”. I am asking the doctor for another company to work with.
I went to buy a strap for my husbands cpap. The person who helped me said they no longer make the mask he wears but they had one left and one strap. I told her it looked to small but she assured me it was the right size. I bought it for …
Didn’t send billing for six months after receiving my husbands CPAP machine. He was told when he picked up machine there was no out of pocket for us, and we didn’t receive bills for six months so we thought that was correct. Billed us six …
Alexander, took time to show me how to wear the monitor and it wasn’t difficult to remember.
P. Siebel
The gentleman who came today was very helpful in explaining everything. I was very impressed.
My technician, Robert was very helpful and friendly. The whole thing was handled quickly and professionally.
I would definitely recommend them and especially Robert.
The service was terrible was there an hour to pick 2 filters. No one was in there.
Great service today for my equipment problem that was handled quickly and professionally by Keith. Thanks!
This place already had lousy customer service, but now that it’s under new ownership, I’m downgrading the customer service to ‘atrocious’. Two calls to do what should be an easy 60 day reorder has resulted 1) in being put on hold and never …
Over a month ago, I contacted this service and provided them with the necessary information, to procure a CPAP Machine with all the necessities. …
Picking up my new CPAP was quick and easy.
Gentlemen who checked my oxygen tank was wonderful.
Do not return calls and apparently don’t bother calling patients when the doctors send over scripts. I was told this by the one person I did speak to. She said they wait for the patient to call, which I did after one week of not hearing …
Max and Brannon were very kind, friendly and helpful!
I got more information on using my equipment in 20 minutes than I have in two weeks.
I live in St Charles Co and PP dElivered two scooters for me to try out because mine stopped working. …
Kerri is an awesome teacher with cpap. She answered every question and was very knowledgeable.
Second time I have used this company and once again I was completely disappointed in how they handle customer service. They were not truthful about the time of delivery of medical equipment. I had to hire someone to come in to wait on the …
Allen was a pleasure to work with. He explained everything thoroughly.
AVOID AT ALL COST: Employees are extremely rude and the organization appears in total disarray. When I first tried to make an appointment, they failed to pick up the phone or respond to voicemails repeatedly during open hours and it took …
I used to use Provider Plus exclusively for all my CPAP supplies. They have gotten slower and slower to respond as well as ruder. I tried for 3 months to get them to fill a CPAP replacement order only to call today and have them tell me they have no record of the request. I’m done.
If I could go anywhere else I would be there in a blink of an eye. If anyone else treated people like they do you would lose your job. Need a new CP machine and called the Doctor for it on Monday. Stopped by on Wed and was told we have …
I needed a simple replacement part for cpap mask to breath at night. I had it for over a year and they refused to replace the part or even sell it to me withour a doctor order. IWhen asked what to do to breath at night they said i dont know. This left me with a life threatening situation until i could reach the doctor on monday.
If I could give them a negative number rating I would. This place deserves a -10 rating and should not be in the business of providing equipment that is necessary for life. Disgusting service. Rude, lying and uncaring fulfillment clerks. …
Placed an cpap supply order approximately 2 weeks ago. Called to check on my order sales rep said the order should have been made through their cpap supply # . Not sure how I was supposed to know that, she kind of blamed it on new …
The technician that installed the hospital bed was knowledgeable, kind, and efficient. Eric knew the product and understood the end user – my mother!
Anna was was very knowledgeable, I didn’t have to second guess her on nothing,
I live less than 5 minutes away and am no longer able to pick up cpap supplies. Last delivery took over three weeks to get, then they sent wrong size nasal pillows. Then corrected ones took another 3 weeks. Ugh!
Very nice man explained how to use new machine and how to care for it!! Great experience!!!👍 …
Keith was fabulous; you are lucky to have him. I am a GIM provider and he is an expert in his field. The debacle getting to this point with the rest of your staff not nice. The order for my new BIPAP 8/21 with everything documented sent …
Jean explained the product thoroughly and is an outstanding representative for your company.
Alex helped me with my CPAP machine and was very kind and very helpful
Kerri was amazing! She made everything super easy, she answered all my crazy questions, and had a positive attitude about the product. She represented PP well!
Respiratory therapist for C-Pap was very knowledgeable and efficient! I did have a difficult time getting the appointment and finding the location, but my experience there was 5 stars!
He came to my room and delivered my walker he was great
Mark was great. He even troubleshooted an issue on the spot
Prompt delivery after the driver called. Driver showed be a little bit about the walker before he left.
Dennis was great as always. Professional, quick, and was wearing a mask.
Keith was wonderful. He explained everything so well.
Well….I’m at over an hour trying to get CPAP history I need for a physical today. In the past this was easy, now I’ve had to call 3 different times, speak with 2 different people, spend more than 30 minutes on hold and leave 2 different …
New to CPAP, I was unsure. The provider explained everything very clearly. Thanks, Alex.
So I was all ready to write a scathing review about Provider + but after talking with Julie I’ve decided to go a different route. Julie is a Rockstar who helped me correct all of the wrong items that were sent to me. She was patient and …
My personalized fitting and instruction was great. He took as much time as needed.
Being able to go to the Care Plus store to resolve my issue was great. Employees were friendly and extremely helpful.
Robert (St. Louis, 63125) from Provider Plus Inc. oxygen company was the most polite, friendly, professional & knowledgeable person we have ever had from this company. He knows his product and how it should work.
Great staff very nice and professional equipment was new and clean thanks
My wife and I received the best customer service ever from Amanda who went above and beyond to provide equipment and the coordination she provided between the doctor, hospital social services, PT and insurances. Not only did she coordinate …
Arrived on time, set up device , answered all questions. Very friendly and efficient
Excellent service from Robert regarding my oxygenator machine. He was very informative, professional, friendly and not in a hurry to run out of the house when we were asking him questions.
My neurologist’s office faxed a script for a motorized wheelchair over a month ago. I never heard back from Provider Plus, so I followed up with a phone call. When I didn’t get a call back, I called again left another message. Nothing. On …
The representative that came (Robert), was professional and efficient. I would recommend using this company for your medical equipment needs. Thanks Bobby!!!
Max delivered and set up a transport chair for my mother.
He explained and demonstrated the features of the chair.
I am very satisfied with the service from this DME provider.
Horrible company!! My CPAP machine started giving issues inside the warranty period. I was asked to give it to them so they could ship is to the manufacturer (shipping on me). Also, I got a loaner machine for 60 bucks a month. Yes, the …
Max A was so knowledgeable and kind. Really knew what he was doing fixing my father’s hospital bed.
Allen was on time for the appointment, explained all of the features of my new CPAP, explained everything clearly and answered my questions. In all, a very satisfactory experience.
I haven’t seen such bad customer service since British sitcoms!
CPAP mask broke during the night and needed one today. After lots of calls and …
The service technician was friendly and professional. He took time to answer our questions.
Used to be happy with this company for my cpap supplies, however now you can’t call them because of new ownership. I ordered supplies on Dec 8 and 2 wrong orders later…..still don’t have the correct supplies (now it’s Dec 31st). This …
Allen is great. He took the time to find the best solution for me. I could tell he really cares about his patients and his job. Thank you Allen.
Fantastic! I am so thankful for this young man that came out to look at my oxygen concentrator. New main filter was replaced, new washers. Also another regulator for portables! He gave us better information than anyone else ever did in the …
The service man, Keith they came to our house to service my husband’s concentrator was wonderful. He took the time to show us how to take care of the machine and he was very kind and patient.
Robert is a great and caring tech would choose him anytime
Had a hospital bed delivered by technician Mark. Very friendly, professional, Impressed with prompt service.
Alexander explained everything well. It was a pleasant experience all around.
Friendly, patient and kind. Took the time to explain every detail and answered any questions. Supplied me with everything to feel safe and knowledgeable.
Very limited interaction. Picked up oximeter for overnight test. Was given instructions which were simple enough to follow.
The customer service representative we dealt with at the store was very knowledgeable and professional. We were promised Friday delivery of a hospital bed on a Friday, and Max – the delivery guy – was right on time despite nasty weather. …
I was very pleased with Paul and his assistance in setting up my new APAP and oxygen concentrator equipment. He was polite, friendly, very knowledgeable, and efficient. He explained the equipment thoroughly and answered all of my questions.
James was very very informative and I learned new things even though I have used your product five years.
Max the representative called 20 minutes before arriving, when he arrived at the house, he wiped his feet, put the product together and provided a short presentation on the product, he then checked the other medical equipment was set up and working properly. He is the best delivery/representative we have encountered. Thank you MAX
Kerri was fabulous!! Provider Plus/Aero Care are attentive and prompt with all my needs. I highly recommend them when needing any sleep apnea devices and supplies.
Agents are wonderful. Everything was explained to me good customer services skills my question were explained in detail you have a wonderful team on board thank you
Prompt, friendly service. The technicians were so very helpful! Very happy with the service we received. Thank you Max and Brandon!!
Keith was the best service rep I have met from Provider Plus. He new exactly my problem and corrected in 2 minutes.
Never, Never use Provider Plus. They took 2 1/2 weeks to pick up equipment, and they charged my credit card again while they delayed to pick up the equipment! Unbelievable!
They responded to my request to change out the Sit & Stand Lift for a regular Hoyer Lift when my husband would undo the belt when being transferred with the Sit & Stand creating an unsafe transfer. They were quick in their response. Quickly transferred me to the correct department to get this issue resolved.
Dawn was incredible! Her knowledge and patience was refreshing. I can sleep now!!
Pleasant staff and very willing to help with insurance and products.
Stayed late to help and I didn’t feel rushed.
Kerri was an amazing teacher! She made sure I understood everything that she went over. She was very patient and shared her first hand experiences about new users and what to expect. I really liked having her as my contact person.
Terry was wonderful to work with and explained in great detail how to work my new CPAP machine. He was very friendly and courteous. Thanks Terry!
Michael was a delight to work with when he brought my walker. He made sure it was the proper height for me and even patiently showed me how to open and close it (I’m not the brightest star in the sky when it comes to mechanical things) and I truly appreciated his courteous manner.
Mark – Mobile Technician
~A+ work ethic.
~Overall outstanding work.
~Friendly and knowledgeable.
Kevin Heine made renting medical supplies for my Dad the BEST experience EVER! I was able to call him and ask questions about my privately paid account no one else knew how to handle or explain. Kevin you are an EXCEPTIONAL employee and …
Great service. Knowledgeable. Friendly. Took his time to show me the equipment
The young lady Kerri that helped me was extraordinary. She explained everything in detail and made this experience an enjoyable one . Thanks Kerri
Gerri Botindari
Keith was very friendly and knowledgeable, and patiently explained everything I needed to know about my new cpap. Thanks!
Brandon was very helpful, friendly and professional. He called before coming and when he arrived he took care of my problem.
Aero care/ IV and Respiratory Care is the best company to work with- knowledgeable, professional and customer focused
Anna did a great job making sure I understood everything about my new CPAP machine.
I had no problems until Aerocare took over CPAP supplies. Then they called me to say I was due for supplies and told me it was no cost to me covered by insurance. Then they sent me twice the supplies needed and two months later I received …
Mark was very informative and helpful. He took his time to explain everything that I needed to know about the use of the equipment.
Anytime I have dealt with my local office everyone has always been very pleasant and helpful. The repair employees (Dean and Chris) are wonderful.
However since Under New Management. I’ve had to call several times with …
They forced me to purchase a month rental of self fill, that has not performed properly since the third day. I was in Colorado for two weeks for my birthday. I requested 10 pre-filled tanks, and was forced to get some home fill system. …
I waited a few months for Cpap machines to arrive. I was able to get an appointment the next day. Allen showed me how to use my machine and fitted me with a new mask. I have had great service at Provider Plus since I started using them years ago. Thank you!
The young Gentleman was professional, explained everything he was doing.Not like some of the other employees you have.. The cost of the product still seems to be a problem, $ 1,000 a month and your not buying it is atrocious….
I have been working with Provider Plus for the past 6 months. I have never had an issue with their service. Since the day I was released from rehab with the need for supplemental oxygen, Provider Plus customer service has been exceptional. …
Great service from the Technician who dropped off and picked up the hospital bed I rented. The bed was comfortable and easy to sleep on.
Initially when I received text I had no clue who Aerostar was. The gentleman who delivered was very nice and professional.
Very professional and coureous folks at Provider Plus. The representative I dealt with (Al) explained everything to perfecrtion. All in all, a very pleasant experience.
Robert From Provider Plus is Great! Robert Delivered and took the time to show my Mother how to work her Medical equipment, Thank you so much Robert!
Needed to pick up a replacement mask. They offered no assistance as I was visiting from out of town. I drove to another provider and they were happy to assist.
Mr. Mark Dierker entered my home very professionally and set up my oxygen, giving me full instructions on how to use, I could not have felt more comfortable, he made me feel like a person he was quick and efficient
Max was really great! He took the time to go through everything I needed to know about my new machine. I had a very positive experience. Thanks Max!
My Staff Therapist, Anna, was great. She greeted me when I arrived and I didn’t have to wait. Anna was very professional and has a great personality. She clearly explained all the details about my new CPAP machine and easily answered the …
Normally I am less than impressed with Provider Plus. I don’t know if they are under new management or what, but, this time was different! Everything from the rep on the phone to the timely manor executed to the awesome service by installer (Max) was spot on!
Provider Plus Inc. will not stop hounding my family with bills accumulated after the death of my grandfather. We have tried over and over to tell them that he is dead, he was not using his oxygen this past month due to him being dead, and …
The respiratory therapist at Provider Plus, Alex Welch, was a great help to me remotely when I was having severe apnea in Mexico, and he helped me again in his office as soon as I returned to the US. He did not try to sell me anything. The only benefit to Provider Plus was that they got a happy, loyal customer.
Maxwell was our service provider this afternoon and he was timely, prompt, respectful, and truly cared about the well being of my mother who was the customer! His customer service today with us was amazing and we are so glad you have …
This was a fine local company, easy to reach and work with. Now I guess they are owned by a national company. I just called this this AM and got stuck in an automated loop. After 14 frustration minutes, I was transferred to a someone in my local area. When that occurred, the quality and helpfulness the the staff improved 100%
Christopher is the best technician I’ve worked with in my 30 years in a chair. He was professional, reliable, knowledgeable and educational. He was amicable, had excellent communication and people skills. He was superior in technical skills. A very fine employee.
I have been with Provider Plus for years. The customer service is top notch, no complaints. Chris in maintenance has worked on my chair when ever anything goes wrong. He knows what he is doing and he is always polite and friendly. I highly recommend them.
Even though I am not a fan of corporations or monopolies, after many weeks of trying to get through to a person, we finally did. Availability and communication has room for improvement, but After that, the Techs that came to my mom’s house …
Doug I think that delivery person name he was wonderful came Saturday delivered my waker so I can move around I would recommend anyone to use this company service even Kevin who answer my phone after hours and make sure I get my walker kudos to them
Al was excellent. He’s knowledgeable and professional. With my modified set up I had my best results In a long time last night! Thanks again.
Brandon solved my problem with a new oxygen regulator, he was knowledgeable about equipment. Prompt response from Provider Plus when I called.
James was great! Explained everything very well and showed me how to use my cpap. He had me attach and detach the pieces to make sure I did everything right!
Christopher receives 5 stars great technician. But reaching provider plus has changed and it’s too hard to reach anyone for services. The company must be going humanless to machines but it’s no working
Kerri was very professional and friendly, and her instructions were easy to understand. She answered all my questions and really knew her stuff. Awesome job!
Tom from the Washington office went above & beyond.
My oxygen tank refill order didn’t go through as scheduled leaving me with no …
James were very nice. He walked me through everything step by step too help me understand my machine. Thanks for the good service and advice.
When purchasing a mobility scooter we were happy with our experience at Provider Plus. Our salesman John was very knowledgeable and assured that we were familiar with all the features of our Pride Go-Go Elite Traveler when we purchased the scooter. We were invited to call if we had questions.
Ales was congenial and knew what needed to be done to set my DreamMapper up and operating. He adjusted the “leaks” around the mask and seemed to want more of a leak than less. He did not give me much explanation. After using the CPAP for …
My experience has been virtually seamless since acquisition. my recent visit with Alex was positive.
My only constructive criticism is would be to update the call center
The customer service and resupply for this company has gone down hill since they merged with IV & Respiratory Care. I went with Provider Plus at first because I had bad experiences IV & Respiratory Care and wanted to go with different …
I have known Mark for about 8 years . I had several problems with my home fill concentrator . In a period of 7 weeks they replaced it with 5 other concentrators . The problem was the alarm kept going off all the time . They sent someone to …
This used to be a great company before it was bought out. Now the service is limited to equipment sent via USPS. You can no longer pick up your replacement equipment at the old Provider Plus showroom. They also sent us the wrong …
I had a nite pulse ox test. I picked up the equipment and returned it. I never got the results, neither did my doctor. I paid the bill. They say they have no results of the test, but they have the dates when we I picked up and returned …
This location is kind and helpful if you can get a hold of them. The Adapt Health call center is a mess though. Which is who you have to go through to get to the good people at Provider Plus. That’s why I am rating 3 stars. I don’t like to …
Although I was not present when Robert brought the machine down to my mother… She said he was the most polite and courteous young man she had ever met. He apparently explained everything to her… At 95 she probably didn’t get most of it… But at least you explained it to her. He was very very nice and very very helpful.
1.) Stephanie, who sits at the front is horrible. She talks over you and doesn’t listen to what you are trying to say because apparently, she knows EVERYTHING even before you say it. …
Tom was very polite and was thorough in his presentation of equipment and explanation of their use. He is very knowledgeable and taught us what was needed to operate the equipment and answered all our questions. A positive experience in a time of some anxiety. Thank you!
We had the privilege of working with Mark Dierker. He is a very caring & helpful technician who went above & beyond for us. Mark explained everything in great detail & even again went above & beyond to call & message to follow up with …
I use a nebulizer in order to literally stay alive. I needed to have it replaced. My technician, Max, came over the same day Provider Plus received the order from my doctor because my doctor had put on the order that the need was urgent …
Have been my supplier for quite a few years. The service has been very good. My supply replacement has always been good, timely and correct. The phone contacts have always been with knowledgeable and courteous representatives
Thank you for being such a great supplier.
Our Provider Plus representative visited this week to service my husband’s oxygen generator. During the visit, Max not only changed the filters, he also provided other good information, including how to baffle the noise it was producing by …
My technician Mark was so professional yet had that caring touch. Very thorough with all details and would consider Mark and his dog a true friend. Provider Plus is lucky to have an ASSET like this model employee. Thank you for all!
Andy was our technician who came to repair my husband’s hospital bed.
He was Prompt, Courteous & solved the issue Quickly.
Rob in scheduling was also wonderful by rearranging time slots to fit around my …
Kerri did such a great job. She was professional, knowledgeable, and friendly. I feel totally confident about how to use my new CPAP machine. She was very patient and made me feel comfortable asking any question. I would recommend Kerri at Provider Plus to anyone.
Alexander was the very kind respiratory therapist that helped me today at Provider Plus. He Was very thorough and explain things for me to understand about my new CPAP machine. He helped me get it set up on my phone and helped with the mask to get the right size thank you so much Alexander.
Thank you to Keith for walking me through the use of my new medical device. I’ve never met someone who is so passionate and charismatic about them. I appreciated no waiting, the unbiased and informative review, friendly staff, and the walk-through of operating, cleaning, and a demonstration. Oh and happy retirement!
They’re liars and don’t deserve one star. Went in last month for a scooter never heard back from them. Called today 9/21/22 and nobody knew what I was talking about. They kept talking about a CPAP machine. They are very unprofessional. …
I have been with Provider Plus on Watson Road in MO for many years. Was never notified about Adapt Health from Provider Plus. No email, no text and nothing in the mail from Provider Plus. Therefore I ran into many problems because of this. …
Great 👍! They were the BEST! Took me through everything! Didn’t make me feel bad about the whole process of filling portable tanks, which was the problem we had. Thank you very much for your service so quickly & even on a weekend at …
Provider Plus was wonderful and very informative and caring. I had the pleasure of working with Alex and he was really helpful in fitting me with my new mask and answered all my questions and concerns. …
I have always ordered my medical equipment from Provider Plus and they have always been great to work with! This time I had Anna for a new CPAP machine! She explained everything so clearly including cleaning and care of machine. I have a …
WARNING: if you received your CPAP from this group in the past, and they were in network with your insurance, they may no longer be in your network now as they have been bought by a different company. Your supplies and any additional …