Psych Recovery Inc is a private practice consisting of qualified and experienced Mental Health Professionals dedicated to providing the highest quality … See more
This company is a joke and they have people who laugh at your problems i don’t think I have ever seen such malice behind people who are trying to convince you they want to help.
Staff don’t seem to care, nurse left me hooked to a machine after I explicitly told him not to and their paperwork said the machine needed constant supervision.
Awful customer service. Every refill had issues with them sending them or sending the wrong thing, and always had to wait past appointment time. Very poor service and do not recommend to anyone.
My daughter has been seeing Karen Miller and Deb Orman some time now and they are great. I would recommend them to anyone. *we drive up from Apple Valley just to see them.
Horrible Front Desk. Expect to be put on hold as soon as you call; you’ll wait, at least, 5 minutes. I’ve waited up to 45 minutes before. They also are always having personal conversations very close to the window. Once you get past that, I haven’t had issues with the care givers.
“Doctor” named Sandy (don’t know her last name) has been filling my prescription for the past several months. Not only is she completely incompetent at that, she also refuses to respect my name and pronouns and gives a snort of derision …
Worst customer service probably ever. Good luck getting an appointment or even a call back. I have been calling since October to try and get my two kids an appointment and I am still waiting for a call back to get them on the schedule. …
Showing up 5 minutes late constitutes a $200 fine here. In addition to the fine the appointment was cancelled too! It seems like all they care about here is money, and not their patients.
Don’t understand how come there’s so many bad reviews on here! I love my doctor! I drive 30 mins just to go see her. I feel like I’m talking to my grandma or something lol I love her and won’t go to anyone else anymore! Been there a few years already!
I had called to get info on the adult day program and I asked if they take our inc and I was told that there was some people that they have that take our inc. I had to go to mid west center to drop something off. Then I thought I would …
I do not recommend this clinic! I only went here twice, but had bad experiences both times. I’m a very patient and understanding person so it takes a lot to upset me if that tells you anything. I did not get a good vibe at all. Although …
Had a neuropsych done in November end of January now and they could not locate my son’s neuropsych report. I called twice and left messages nobody called me back. Had a very informal feedback appt with the neuropsychologist but have not had anyone contsct me about a more formal sit down regarding the feedback
I’ve been very happy with the care I’ve received. My therapist is WONDERFUL she’s given me lots of tips and techniques to deal with my depression. I do feel for those who have received “rotten” service
If I could give a negative rating, I would. The doctor I saw today (10/24/2016) was incredibly unprofessional from the moment he asked for me in the lobby. I have a chemical dependency issue and he cracked a joke about me relapsing to my …
Dr. Morris Lewis seems genuinely interested in finding the best medication combination for me. He listens to me and takes my wants and needs into regard when making decisions regarding my care. It’s usually relatively easy to get an appointment at a time that will work for me.
They way this place handles there patients is honestaly terable. For them to call them selves a DBT program and mental health facility is horrible. Megan ghastner i think is how you spell her name is a bad therapist she let my girlfriend …
Minimum of 20 minutes wait after appointment time, morning and afternoon. Every single time. DNP/RN seemed unprepared for appointments. After a number of appointments, told her that I had to take time off of work and was tired of …
Only went once, so take this review lightly. Gotta say, the place has more of a feel-good, corporate feel, as did the “therapist” and office staff I met there. If you’re looking for a quiet, not-in-your-face form of treatment, ya know, something reminiscent of calm, chill therapists, think hard about calling up this place.
Will never ever ever go to this place. They can’t get there scheduling right an Will still charge for an over the phone appointment even when they messed up there own schedule. . Good luck getting my money for that, you haven’t even …
I’ve had only the best experiences here with medication management for ADHD and anxiety from the Psychiatric Nurse Practitioners at Psych Recovery. I really feel like they listen to and hear me. I’m part of my healthcare team and part of the decision making process. As a nurse that is extremely valuable to me.
I love my psychiatrist, Dr.Kleinhaggie. I do agree the front desk staff and office needs work, especially when you work with mental health and have lot of high anxiety patients forced to sit by a lot strangers. My neuropsych appt went well …
I’ve read some of the negative reviews and it does sound like they have some things to work on. I will say though that I’ve been in and out of therapy since I was in high school. It’s usually very short because I don’t like it or I’ve never …
This place amazing We have been involved in this clinic for years.. I’ve done the DBT class that was 62 weeks which I had Jenny as my therapist. It was life changing! Are family has been seeing Karen Miller since the beginning. Seen Sandy …
My provider is OK, but the administration of this office is such a disjointed mess that I’ve been off my meds for days – sometimes weeks – at a time bc they don’t respond to my pharmacy’s refill requests or my phone calls to get the matter …
There seems to be coordination of care between any of the providers at this facility. I have been transferred to a new provider with no notice that my old person no longer accepted my insurance. Once with the new person it was a terrible …
Their billing department is terrible!! They are threatening collections for CURRENT charges on my invoice, that are not past due. I asked for copies of prior invoices and they claim they don’t keep them after they’re mailed to patients?!
Now I remember why I left this clinic in the first place….
A few years back I came to this clinic but I left because of the way they treat their clients. …
My therapist was fine, this is nothing against them. I do, however, have a problem with the other staff I’ve come into contact with, and their general disregard for the patients. You will have AT LEAST half an hour wait time. The most I …
First of all, the front staff kicks ass! They have all been very cool. The therapists I have met through the IOP program were challenging and constructive – I continue to try to apply what I learned and gain insights through principles of …
Its me again with another review. Yeah so the appointment I was 5 minutes late for and they didn’t let me in– i got billed $200. Before that I went sent a sarcastic warning though the mail about missing appointments. MISSING APPOINTMENTS. …
I have a mixed review. I adore my therapist here. I leave every appointment feeling like someone is listening to me. I have tangible action items to work on for the next meeting. She does a great job helping me build a toolkit to work …
The owners are abusive. You can only speak to a person at the appointment desk. I cannot leave a message for a specific RN; My messages go to a general triage. You cannot stop in to talk to someone nor to get a required “wet” signature …
The best practitioners. Honestly I am so lucky to have found them. Counseling is great, front desk is awesome, and also the testing is great and they are All such kind human beings!
They have one of the worst customer service departments I’ve ever experienced. I was trying to get a refill prescriptions. They kept telling me to hold on, and I was trying to tell them I just needed to be routed to the prescription line. …
If you are even considering going to this clinic, read and believe the negative reviews about it. For a start – it is not Better Business Bureau accredited. …
They are available? then unavailable. You make appointments, and then they cancel it. I came for an intake in 2019, and the first session got cancelled. I called again a month ago and made an appointment. Then it got cancelled again. …
I had two great therapists here. However, in the first case, my therapist was suddenly dismissed with no prior warning. The center would not give me any information about how to reach her. In the second case, my therapist gave notice but …
Criminally negligent staff and doctors. Dr Vine does not care for his patients well being whatsoever.
The front desk staff entered my address incorrectly from day one and they never …
THE WORST!!!! Okay, this place has always been a little weird. You can tell they think they are treating the indigent and so they don’t have to respect their patients. Until recently, the doctor they had me seeing was something I cannot …
Had a great phone call starting the process. The lady was patient and took all my info,I told her why I needed to go and she seemed to take it seriously. Then I went to my apt. The counselor was a total yes man type . Doesn’t take …
I’m a fairly new patient. I have been here four times so far, and each time the staff was courteous and professional. It was a breath of fresh air to come here after the joke of a clinic I transferred from. The people here are great at …
If I could give this place 0 stars I would. They tried to collect $200.00 from me for almost a year over a missed intake appointment I never scheduled. I called several times to explain I did not make the appointment. That is was likely …
I have been a patient of Dr Vine for 2 & 1/2 years. I now look back and realize that those were wasted years that I was treated by him. He put me on a senseless medication regimen that was not founded by any clinical standards or research. …
Had very bad experience. First therapist told me I’m not consistent enough although I only had to reschedule 2 times within the course of 3 months with legitimate reasons informed days ahead of time. She transferred me to someone else. …
I am very satisfied with the care I receive from Psych Recovery. They are kind and efficient at the check in. They are always accommodating when it comes to scheduling my visits or rescheduling. My psychiatrist is understanding and makes …
DO NOT GO HERE. There is ALWAYS a crazy wait for me. Up to 40 minutes! The front desk staff are unprofessional and untrained in dealing with persons with mental heath issues. I’ve had several issues personally and saw altercations in person …
I want to start off with the fact that i can be extremely abrasive and unlikable. Its a thing i do when im sad or anxious, i get abrasive and seem angry. And i understand its a turn off for some people. I had an amazing experience with …
Any time you want to make an appointment, you’ll be on hold for at LEAST 10 minutes. I wanted to switch providers (the therapist I’d been seeing was not a good match), but was told no other female therapists had openings. Appt scheduler …
The only good thing about Psych Recovery was my provider, Anne Mack Wheaton. And i just learned today that she passed away. Anne saved my life, literally, so I’m kind of crushed, and I’m out of refills (why I called in the first place). I …
When you call to make an appointment the receptionists are rude. They answer psych recovery please hold and dont let you answer they just put you on hold. As I am writing this I called per prescriber to make an appointment for 2 weeks …
It sounds like a lot of people have problems here but I honestly have had nothing but a positive experience in the almost year I’ve been going here for medications. My provider is always on time, extremely caring, and listens to every one …
I couldn’t be happier with my many experiences here. I am given the care from the providers, but they do not “hook their claws into you” so that you HAVE to come back more than what is needed. I can always get an appointment when I need one …
My psychiatrist here was extremely unprofessional. I received services here for six months. I never waited fewer than 20 minutes past the scheduled appointment time to see the psychiatrist. She never acknowledged the long wait time and …
I had a appointment made in July I was at adap regions inpatient program and the therapist there sent the consent forms a day after my scheduled appointment rescheduled but psych recovery sent the zoom invite to the wrong email address, …
Escorted a person here and they wanted to reschedule because he did not have a face mask. They were not willing to provide one. I asked the Office Manger. She said we do not supply them in a medical center. Thanks for the social …
they need to have phones on and answered during business hours. its psychotic they have such stupid hours for that. definitely shows you how little they care about their patients.
I relate with most of these 1-star reviews. This place cares much more about getting paid to write prescriptions than they do about a patient’s wellbeing. Scheduling is a nightmare because they want to churn and burn as many clients as …
they permanently banned me for missing two appointments due to covid. Doesn’t seem right for a mental health facility to not understand that people with mental health issues have lots of episodes that prevent them from making appointments. Worse part is they don’t renew the medicine they forced you to take so your stuck in withdrawal.
My young adult, trans child has been working with Laurel Edinburgh for the past five months and LOVES her. Laurel is empathic, really knowledgeable and really helped my child be a partner in their treatment decisions. She went over and …
Started my TMS therapy yesterday. The drs and everyone that works here, have been so nice and caring and understanding. They explain everything, and answer any questions clearly. This is the TMS machine
After reading the other one star reviews, it seems like my problem is not unique. I have been going to this clinic on and off for 10 years. I keep going because I love my provider. This is the most dysfunctional office I have ever been a …
The psychologist I was assigned to here put me on a medication within 5 minutes of meeting her. She chose the option for me and did not listen when I asked about other medications. …
I’ve had only the best experiences here with medication management for Bi polar, PTSD, ADHD and anxiety from the Psychiatric Nurse Practitioners Katina. She always was willing to see me and was patient and really worked with me on finding …
If I could give a 0 star review I would.
In July I visited Psych Recovery for a medicine check. The overall office visit was fine. I was prescribed a medication (which I was told of I had any …
Incredibly helpful counselors and staff through and through. They actually care about you as a person. My life has gotten so much better through my work at the clinic in different areas. I recommend them to my family and friends without hesitation.
Was directed to this place by my therapist but was a little nervous when I saw all the bad reviews on here. I was pleasantly surprised by my visit though.
The interaction with the front desk wasn’t the most professional experience I’ve …
Susan Gonzales is a kind, thoughtful and easy to approach practitioner. I was so terrified coming into my appointment but immediately relaxed because she’s so chill and helpful. She treated me with compassion, empathy, and answered all my …
All of my appointments have been virtual, so I can’t speak to in-person visits, but I am very impressed with this place and the service I receive. I’ve had the best care in nearly 20 years of trying other companies. This place was …
I’ve been going here for the last 4 years, and I look forward to every single appointment. Sarah is an incredible child/teen therapist and has been a mother figure for me since I started high school- she has so much compassion and …
Excellent caring professional care. Can’t say enough good things. When I have an limmediate need it is met promptly. Recommend this clinic to everyone! I have been a patient for 10 years.
I feel for those who wrote bad reviews. Mostly because I’ve never had ANY of those experiences. I’ve used Psych Recovery for 3 years and my partner used them for 2. They hire good doctors who really listen. My therapist has been amazing and …
Refused to see me because of a very small and very old (7+ years) debt they made no attempt to collect on via legitimate means and long ago wrote off. It was from before the ACA and my insurance denied it citing a bogus preexisting condition so not even something that could happen today.
I was lucky to be referred here by my counselor. This is a beautiful site new building and the office artwork is so creative and positive. I was warmly greeted by the staff. My appointment with John Kiiza was eye opening and informative. …
I was surprised by a vast of low ratings. The in office and/or over the phone political practice in policies and billing could use a more patient friendly service. But like many businesses there’s patients accountability to follow through …
I truly wish that I could give zero stars. This place is unprofessional, inconsiderate, and has incompetent staff on all levels. I had 2 visits there and then was DONE with their providers and staff. …
Competent, quality psychiatric and mental health services. If you need help, try it!
Best care ever!
i go here for therapy and have had positive experiences
Have done great work with my son and are very supportive!
This company is a joke and they have people who laugh at your problems i don’t think I have ever seen such malice behind people who are trying to convince you they want to help.
Staff don’t seem to care, nurse left me hooked to a machine after I explicitly told him not to and their paperwork said the machine needed constant supervision.
She prescribed me a med that didn’t work with a med that she knew I was already taking but said not to worry about it 😡 …
This clinic has helped us immensely. We have never had a negative experience. I highly recommend it.
Awful customer service. Every refill had issues with them sending them or sending the wrong thing, and always had to wait past appointment time. Very poor service and do not recommend to anyone.
Had very good experiences here. It is a very busy place so sometimes there will be a wait, but other than that my care has been exceptional.
Imagine a bunch of doctors trying to do their best despite the practice manager’s seemingly constant efforts to stop them.
My daughter has been seeing Karen Miller and Deb Orman some time now and they are great. I would recommend them to anyone. *we drive up from Apple Valley just to see them.
I had a fantastic psychiatrist but she passed away. I think she was the only positive part of this clinic. Stay away!
Horrible Front Desk. Expect to be put on hold as soon as you call; you’ll wait, at least, 5 minutes. I’ve waited up to 45 minutes before. They also are always having personal conversations very close to the window. Once you get past that, I haven’t had issues with the care givers.
Save your mental sanity. Just. Don’t. Please, trust all the negative reviews. I would give this place zero stars if I could.
“Doctor” named Sandy (don’t know her last name) has been filling my prescription for the past several months. Not only is she completely incompetent at that, she also refuses to respect my name and pronouns and gives a snort of derision …
Worst customer service probably ever. Good luck getting an appointment or even a call back. I have been calling since October to try and get my two kids an appointment and I am still waiting for a call back to get them on the schedule. …
Showing up 5 minutes late constitutes a $200 fine here. In addition to the fine the appointment was cancelled too! It seems like all they care about here is money, and not their patients.
Don’t understand how come there’s so many bad reviews on here! I love my doctor! I drive 30 mins just to go see her. I feel like I’m talking to my grandma or something lol I love her and won’t go to anyone else anymore! Been there a few years already!
I had called to get info on the adult day program and I asked if they take our inc and I was told that there was some people that they have that take our inc. I had to go to mid west center to drop something off. Then I thought I would …
I do not recommend this clinic! I only went here twice, but had bad experiences both times. I’m a very patient and understanding person so it takes a lot to upset me if that tells you anything. I did not get a good vibe at all. Although …
Had a neuropsych done in November end of January now and they could not locate my son’s neuropsych report. I called twice and left messages nobody called me back. Had a very informal feedback appt with the neuropsychologist but have not had anyone contsct me about a more formal sit down regarding the feedback
There is zero coordination between staff which makes it impossible to get what I need. …
I’ve been very happy with the care I’ve received. My therapist is WONDERFUL she’s given me lots of tips and techniques to deal with my depression. I do feel for those who have received “rotten” service
If I could give a negative rating, I would. The doctor I saw today (10/24/2016) was incredibly unprofessional from the moment he asked for me in the lobby. I have a chemical dependency issue and he cracked a joke about me relapsing to my …
Dr. Morris Lewis seems genuinely interested in finding the best medication combination for me. He listens to me and takes my wants and needs into regard when making decisions regarding my care. It’s usually relatively easy to get an appointment at a time that will work for me.
They way this place handles there patients is honestaly terable. For them to call them selves a DBT program and mental health facility is horrible. Megan ghastner i think is how you spell her name is a bad therapist she let my girlfriend …
Minimum of 20 minutes wait after appointment time, morning and afternoon. Every single time. DNP/RN seemed unprepared for appointments. After a number of appointments, told her that I had to take time off of work and was tired of …
Only went once, so take this review lightly. Gotta say, the place has more of a feel-good, corporate feel, as did the “therapist” and office staff I met there. If you’re looking for a quiet, not-in-your-face form of treatment, ya know, something reminiscent of calm, chill therapists, think hard about calling up this place.
Will never ever ever go to this place. They can’t get there scheduling right an Will still charge for an over the phone appointment even when they messed up there own schedule. . Good luck getting my money for that, you haven’t even …
I’ve had only the best experiences here with medication management for ADHD and anxiety from the Psychiatric Nurse Practitioners at Psych Recovery. I really feel like they listen to and hear me. I’m part of my healthcare team and part of the decision making process. As a nurse that is extremely valuable to me.
I love my psychiatrist, Dr.Kleinhaggie. I do agree the front desk staff and office needs work, especially when you work with mental health and have lot of high anxiety patients forced to sit by a lot strangers. My neuropsych appt went well …
I’ve read some of the negative reviews and it does sound like they have some things to work on. I will say though that I’ve been in and out of therapy since I was in high school. It’s usually very short because I don’t like it or I’ve never …
This place amazing We have been involved in this clinic for years.. I’ve done the DBT class that was 62 weeks which I had Jenny as my therapist. It was life changing! Are family has been seeing Karen Miller since the beginning. Seen Sandy …
RUN so far away form here. do not take his place lightly.
Seriously Good luck, after seven years of monthly communication and meds I was …
My provider is OK, but the administration of this office is such a disjointed mess that I’ve been off my meds for days – sometimes weeks – at a time bc they don’t respond to my pharmacy’s refill requests or my phone calls to get the matter …
There seems to be coordination of care between any of the providers at this facility. I have been transferred to a new provider with no notice that my old person no longer accepted my insurance. Once with the new person it was a terrible …
Their billing department is terrible!! They are threatening collections for CURRENT charges on my invoice, that are not past due. I asked for copies of prior invoices and they claim they don’t keep them after they’re mailed to patients?!
Now I remember why I left this clinic in the first place….
A few years back I came to this clinic but I left because of the way they treat their clients. …
My therapist was fine, this is nothing against them. I do, however, have a problem with the other staff I’ve come into contact with, and their general disregard for the patients. You will have AT LEAST half an hour wait time. The most I …
You first are told to come in early. Fill out paperwork and then are required to wait 30 minutes past your appointment time. …
First of all, the front staff kicks ass! They have all been very cool. The therapists I have met through the IOP program were challenging and constructive – I continue to try to apply what I learned and gain insights through principles of …
Its me again with another review. Yeah so the appointment I was 5 minutes late for and they didn’t let me in– i got billed $200. Before that I went sent a sarcastic warning though the mail about missing appointments. MISSING APPOINTMENTS. …
I have a mixed review. I adore my therapist here. I leave every appointment feeling like someone is listening to me. I have tangible action items to work on for the next meeting. She does a great job helping me build a toolkit to work …
The owners are abusive. You can only speak to a person at the appointment desk. I cannot leave a message for a specific RN; My messages go to a general triage. You cannot stop in to talk to someone nor to get a required “wet” signature …
The best practitioners. Honestly I am so lucky to have found them. Counseling is great, front desk is awesome, and also the testing is great and they are All such kind human beings!
They have one of the worst customer service departments I’ve ever experienced. I was trying to get a refill prescriptions. They kept telling me to hold on, and I was trying to tell them I just needed to be routed to the prescription line. …
If you are even considering going to this clinic, read and believe the negative reviews about it. For a start – it is not Better Business Bureau accredited. …
They are available? then unavailable. You make appointments, and then they cancel it. I came for an intake in 2019, and the first session got cancelled. I called again a month ago and made an appointment. Then it got cancelled again. …
I had two great therapists here. However, in the first case, my therapist was suddenly dismissed with no prior warning. The center would not give me any information about how to reach her. In the second case, my therapist gave notice but …
Criminally negligent staff and doctors. Dr Vine does not care for his patients well being whatsoever.
The front desk staff entered my address incorrectly from day one and they never …
THE WORST!!!! Okay, this place has always been a little weird. You can tell they think they are treating the indigent and so they don’t have to respect their patients. Until recently, the doctor they had me seeing was something I cannot …
Had a great phone call starting the process. The lady was patient and took all my info,I told her why I needed to go and she seemed to take it seriously. Then I went to my apt. The counselor was a total yes man type . Doesn’t take …
I’m a fairly new patient. I have been here four times so far, and each time the staff was courteous and professional. It was a breath of fresh air to come here after the joke of a clinic I transferred from. The people here are great at …
If I could give this place 0 stars I would. They tried to collect $200.00 from me for almost a year over a missed intake appointment I never scheduled. I called several times to explain I did not make the appointment. That is was likely …
Never book with Susan Gonzalez. An embarrassment to the medical and mental health profession.
I have been a patient of Dr Vine for 2 & 1/2 years. I now look back and realize that those were wasted years that I was treated by him. He put me on a senseless medication regimen that was not founded by any clinical standards or research. …
Had very bad experience. First therapist told me I’m not consistent enough although I only had to reschedule 2 times within the course of 3 months with legitimate reasons informed days ahead of time. She transferred me to someone else. …
I am very satisfied with the care I receive from Psych Recovery. They are kind and efficient at the check in. They are always accommodating when it comes to scheduling my visits or rescheduling. My psychiatrist is understanding and makes …
DO NOT GO HERE. There is ALWAYS a crazy wait for me. Up to 40 minutes! The front desk staff are unprofessional and untrained in dealing with persons with mental heath issues. I’ve had several issues personally and saw altercations in person …
I want to start off with the fact that i can be extremely abrasive and unlikable. Its a thing i do when im sad or anxious, i get abrasive and seem angry. And i understand its a turn off for some people. I had an amazing experience with …
Any time you want to make an appointment, you’ll be on hold for at LEAST 10 minutes. I wanted to switch providers (the therapist I’d been seeing was not a good match), but was told no other female therapists had openings. Appt scheduler …
The only good thing about Psych Recovery was my provider, Anne Mack Wheaton. And i just learned today that she passed away. Anne saved my life, literally, so I’m kind of crushed, and I’m out of refills (why I called in the first place). I …
I feel taken seriously by my physiatrist for the first time in my adulthood, & the nurses & other staff have been nothing but nice and helpful!
When you call to make an appointment the receptionists are rude. They answer psych recovery please hold and dont let you answer they just put you on hold. As I am writing this I called per prescriber to make an appointment for 2 weeks …
It sounds like a lot of people have problems here but I honestly have had nothing but a positive experience in the almost year I’ve been going here for medications. My provider is always on time, extremely caring, and listens to every one …
Psych Recovery almost killed me.
Then, after not listening to other doctors and providers, dumped me during a crisis. …
I couldn’t be happier with my many experiences here. I am given the care from the providers, but they do not “hook their claws into you” so that you HAVE to come back more than what is needed. I can always get an appointment when I need one …
My psychiatrist here was extremely unprofessional. I received services here for six months. I never waited fewer than 20 minutes past the scheduled appointment time to see the psychiatrist. She never acknowledged the long wait time and …
I had a appointment made in July I was at adap regions inpatient program and the therapist there sent the consent forms a day after my scheduled appointment rescheduled but psych recovery sent the zoom invite to the wrong email address, …
Escorted a person here and they wanted to reschedule because he did not have a face mask. They were not willing to provide one. I asked the Office Manger. She said we do not supply them in a medical center. Thanks for the social …
they need to have phones on and answered during business hours. its psychotic they have such stupid hours for that. definitely shows you how little they care about their patients.
I relate with most of these 1-star reviews. This place cares much more about getting paid to write prescriptions than they do about a patient’s wellbeing. Scheduling is a nightmare because they want to churn and burn as many clients as …
they permanently banned me for missing two appointments due to covid. Doesn’t seem right for a mental health facility to not understand that people with mental health issues have lots of episodes that prevent them from making appointments. Worse part is they don’t renew the medicine they forced you to take so your stuck in withdrawal.
My young adult, trans child has been working with Laurel Edinburgh for the past five months and LOVES her. Laurel is empathic, really knowledgeable and really helped my child be a partner in their treatment decisions. She went over and …
Started my TMS therapy yesterday. The drs and everyone that works here, have been so nice and caring and understanding. They explain everything, and answer any questions clearly. This is the TMS machine
After reading the other one star reviews, it seems like my problem is not unique. I have been going to this clinic on and off for 10 years. I keep going because I love my provider. This is the most dysfunctional office I have ever been a …
The psychologist I was assigned to here put me on a medication within 5 minutes of meeting her. She chose the option for me and did not listen when I asked about other medications. …
I’ve had only the best experiences here with medication management for Bi polar, PTSD, ADHD and anxiety from the Psychiatric Nurse Practitioners Katina. She always was willing to see me and was patient and really worked with me on finding …
If I could give a 0 star review I would.
In July I visited Psych Recovery for a medicine check. The overall office visit was fine. I was prescribed a medication (which I was told of I had any …
Incredibly helpful counselors and staff through and through. They actually care about you as a person. My life has gotten so much better through my work at the clinic in different areas. I recommend them to my family and friends without hesitation.
Was directed to this place by my therapist but was a little nervous when I saw all the bad reviews on here. I was pleasantly surprised by my visit though.
The interaction with the front desk wasn’t the most professional experience I’ve …
Susan Gonzales is a kind, thoughtful and easy to approach practitioner. I was so terrified coming into my appointment but immediately relaxed because she’s so chill and helpful. She treated me with compassion, empathy, and answered all my …
All of my appointments have been virtual, so I can’t speak to in-person visits, but I am very impressed with this place and the service I receive. I’ve had the best care in nearly 20 years of trying other companies. This place was …
I’ve been going here for the last 4 years, and I look forward to every single appointment. Sarah is an incredible child/teen therapist and has been a mother figure for me since I started high school- she has so much compassion and …
Excellent caring professional care. Can’t say enough good things. When I have an limmediate need it is met promptly. Recommend this clinic to everyone! I have been a patient for 10 years.
I am giving Psych Recovery one star because it is abundantly evident they place policy and leadership ABOVE the welfare of their patients. …
I feel for those who wrote bad reviews. Mostly because I’ve never had ANY of those experiences. I’ve used Psych Recovery for 3 years and my partner used them for 2. They hire good doctors who really listen. My therapist has been amazing and …
Refused to see me because of a very small and very old (7+ years) debt they made no attempt to collect on via legitimate means and long ago wrote off. It was from before the ACA and my insurance denied it citing a bogus preexisting condition so not even something that could happen today.
I was lucky to be referred here by my counselor. This is a beautiful site new building and the office artwork is so creative and positive. I was warmly greeted by the staff. My appointment with John Kiiza was eye opening and informative. …
I was surprised by a vast of low ratings. The in office and/or over the phone political practice in policies and billing could use a more patient friendly service. But like many businesses there’s patients accountability to follow through …
I truly wish that I could give zero stars. This place is unprofessional, inconsiderate, and has incompetent staff on all levels. I had 2 visits there and then was DONE with their providers and staff. …