Publix Employees Federal Credit Union (PEFCU), headquartered in Lakeland, Fla., is a member-owned co-operative that was founded in 1957 to meet the financial needs of Publix Super Markets Inc. associates and their family members. PEFCU, with over $1 billion in assets, is ranked in the top five percent of credit unions nation-wide. PEFCU maintains a five-star rating by Bauer Financial and boasts an “A+” in financial health. PEFCU remains committed to improving the financial lives of its members and continues to expand its membership throughout the southeastern U.S.
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8:30AM to 5PM |
| Tuesday | 8:30AM to 5PM |
| Wednesday | 10AM to 5PM |
| Thursday | 8:30AM to 5PM |
| Friday | 8:30AM to 5PM |
3005 New Tampa Hwy, Lakeland, FL 33815
(Translated by Google) I have been with appt since 9am now it is 15:30pm tell me if this is not disrespectful to the owner operator …
Hannah was very helpful she was able to take care of all my issues thank you so much
Jakobe did a great job. He was very helpful. Thank you for making this an easy process.
Mr. Cooper was both professional and knowledgeable. Very pleasant experience.
Carmen Figueroa is so kind and made my process with my loan super quick and easy!
I came in to rectify unauthorized account activity. Carmen Figueroa helped me in membership services. She was very kind and very helpful. I really appreciate that kind of service in a frustrating situation. Thank you! Carmen 💖 …
Hannah’s dedication to my son’s 1st time auto buyer experience was BEYOND impressive!!! She made sure he was well educated throughout the entire process. There was not a moment that we did not feel Hannah has our best interest at heart. Thank you Hannah and I pray nothing but great success in you PEFCU days to come.
I was blessed to Carmen as my loan officer. I felt at easy as soon as I met her with her beautiful smile and knowing what had to be done. I had to leave to obtain more information and when I was so close to closing time, I called her. …
Nothing.
help
Good Service with a smile
The best service around.
They help me went i need
It was a pleasure
I can’t think of a better place to put my money.
Great credit union and great people.
Usually short lines, full service Credit Union.
9 times out of 10 ATM is always down
Great service. Great place to bank.
Best credit union in town!
We’re in the people business
Sasha was amazing.
Good service company name might get in the way of a good bank.
Excellent customer service
Just like Pulix to us, always cheerful and helpful.
Horrible app. Horrible set up. Always a hassle when dealing with this credit union.
it was good
Friendly people and usually very short wait times. I can’t say enough good things.
Tina kilts is awesome!
A beautiful thing
Great help
Carmen was the best
Excellent and friendly service!!!
Bank is an absolute joke. They charge you for literally anything. I pay almost 10 percent on international charges alone.
Very patient
Thank you Casey Craig! You’re the best
Love Sasha sooooooo much
nice service
Great service.
After reading reviews I won’t be banking here. I need a good caring bank.
great performance all around
Andrea was very efficient, organized and personable.
Sasha was very helpful and very friendly.
Andrea was so very friendly and helpful!
they might have great service in person but their 24/7 phone customer service agents suck. they are never productive.
Super friendly associates willing to help any way they can
Very helpful and nice.
I always enjoy the friendliness of the accountants and the reassurance of being taken care of!
I’ve been with PEFCU for 15 years and have worked for Publix for 10 years. Anyone that gives this bank a low rating is crazy. “PEFCU were banking is a pleasure”
Ms. Loren Spaugh was very helpful and friendly.
My husband and I have been a member for over 20 years and it has been a pleasure kind people that work there never had any problems and we’ll continue being a customer.
Cassandra Craig did a great job assisting me!
Warning – they do not allow international transactions and shut down the card if anything ‘bothers’ them. I travel extensively and carry cards from banks that allow you to travel
I’ve been with Publix bank for 11 years very nice people if you need help when you call they will help and if they can’t they will direct you to the right person I can’t explain how nice and pleasant they been to me keep up the good work 😍 …
Tiara went above and beyond to help me with my account!
Loren fought for me to get the loan I was asking for and was able to make it happen!
Suzann Allums was awesome
Ms.Loren Spaugh was very sweet and was very happy to answer all of my questions. Thank you!!
They have horrible customer service in card service. One representative just sat on the phone as if she wasn’t there so that she would not seem as if she hung up but would not respond to anything when asked to speak to a supervisor. Called …
This place is great, and anytime I need help like my card getting stolen. They will get right to it and I love there fraud protection service. They contact me as soon as they think there’s fraud…. I LOVE PUBLIX EMPLOYEES FEDERAL CREDIT UNION!!!
I came looking to get a loan and the loan officer was the rudest most unprofessional woman I have ever come across. She sat there insulting me in front of my 10 year old son….rude rude rude…. Wal-Mart has better customer service
Dionna and Carmen were very helpful!
Very good job
Carmen
Publix is awesome but this bank is not made up of Publix employes. Its a separate company they told me themselves. Not very good, I get better service at bank of America. Long wait times on the phone.
Thank you Suzann A. for all of your help today. Excellent customer service!!!
Absolutely the worst place to have an auto loan! They will screw your credit up! Unlawfully I might add, because they could get away with it at the time when you are at your lowest and they knew it. I did a voluntary surrender of my car …
Valriaha was extremely helpful and and courteous! She was an absolute pleasure!
I fully agree with Mr. Scarpitta. EVERYTHING is antiquated about this bank. From their services to their service. It is nearly impossible to get a hold of someone without waiting in a queue. Service is the exact opposite from the …
Very pleasant helpful and knowledgeable
I have got the news it is official we have reached a billion dollars in assets whoop whoop. that is something to celebrate. Most of all be proud of.
So everyone make sure you go to one of your local branches and celebrate on May …
Awesome, Carmen was super helpful and sweet! Thank you for all your help!
Very professional, kind and courteous.
KAT IS AMAZING!!! Incredible Service
Always a short wait here, they get you in and try and help you really fast. Sometimes the policies are lacking which hurts the product but all of the people involved are amazing (when they answer)
Nicole Kubaska was nice and help me promptly with getting a new debit card. Thank you for being so kind.
After the extended period of punching in the appropriate numbers etc. and waiting time – chances are very good that you will get a busy signal then the line goes dead. When and if ;you finally get someone they seem nice but if you need …
Best worker in Publix credit union.
She is wonderful to work with. She was simply delightful. She took of everything I needed today.
Have been trying to resolve several fraudulent charges on my account for weeks with no improvement just excuses… my money should be secure and a 60 day policy should not restrict money being refunded when fraud is involved… These …
My experience with Loan representative Ryan Perez couldn’t have been any better. I used PEFCU to purchase a used vehicle recently. Ryan was dealing with an extra work load due to the National Holiday and other employees in his department …
I would like to say that all the tellers are kind and friendly and helpful. They show true professionalism and they have great attitudes. They number one here at Publix.
Diona Fischer was great. She explained everything good🙃. …
Ms. Carmen it’s the Best!!!
Great Customer Services!!!
Owen McCarthy is very helpful 10 outta 10 would recommend
Karel Rivera is very helpful and professional. Look forward to doing business with her for future business.
Valrisha was wonderful. Helped me promptly, got everything I needed done and made me feel at home. 5 stars!
Thanks to Dave Kurdys For The Service and dedication 👏 Great Job, People Like Dave We Need Thanks for the service 😀 👍 We Appreciate your Service Continue 😀 like this Have A Bless Day 🙌 😀 👍 …
Sasha Latimore guided me through a question concerning my account. She was very pleasant and professional solving my question quickly. …
I had a 2 fraudulent charges on my account a couple of months ago and I got them disputed. Pefcu gave me double the amount of what I deputed for I about a month ago I say that a reverse transaction had been done on my account a called …
Miss Sasha went above and beyond to help me with my banking needs! Super sweet and attentive, she explains things in detail to help her customers with even the most confusing and complicated questions!
Everyone is this bank is always so kind and helpful today Tiara Buford helped me she was patient and funny and helped me alot.
Dave helped us set up accounts for my kids. Great help and super nice guy!
I opened an account and got a car loan with LOWEST interest rate around. Great service in both areas. Opening account Katia was ver sweet and even helped with mobile banking setup. Loan officer was very nice and she told us exactly what to …
Tiara Buford is the NICEST woman in the bank! She took the time to educate me and guide me through the process and I left feeling very happy 😊 …
The representative, Suzann Allums was amazing and very helpful. I would recommend this bank to everyone because of my experience with Suzann
Sasha Latimore was very polite, so helpful and explained everything to us about my mother’s new accounts. My new go to specialist at PEFCU.
What a wonderful job thanks kobe cooper
Ms.Tiara helped me today from having a heart attack she helped me solve the problems that weren’t so difficult with her help. A kind young lady and very patient!!
Shasta and Summer were an absolute delight! Very pleasant and helpful ! Thank you ladies
PEFCU is the best bank to ever exist. The people who work here completely redefine customer service. But I may be biased because this bank changed my life.
Andrea is so friendly and makes your experience personable. She’s also extremely fashionable 🙂 makes going to the credit union and enjoyable time!
Horrible customer service. I called with some general questions about penalties on their CDs. The first person acted like it was the first time they had ever been asked a question over the phone. After each question there would be a long …
Andrea is amazing! She is always so sweet and helpful.
The greeter was very nice and also Mrs. Donna & Michael was AWESOME my first physical experience inside a branch, I usually do all my banking transactions by phone, email or fax. Unfortunately we don’t have a branch in Tallahassee, Fl. Thank you!!
Carmen is great . Very polite, she helped me open my account with no problem. I will return to her
Kat is the absolute best…she was extremely helpful and fast!!!
We were attended by Mr Kobe and his level of service was excellent
I have been waiting over 24 hours at the staging lot to deliver a load. This is absolutely unacceptable. I was told I cannot leave lot and may have to wait another 2 days to get unloaded I find this quite distressing. I have not eaten …
Outstanding work for customer service and great performance 👏 👍 …
Ms. Tina K. was an absolute delight! She made banking so easy! She explained everything very simply and helped me to fully understand and grasp it all.
Customer service stinks and their loan payment gateway has some serious flaws. They are way behind when it comes to technology. Spoke to a gentleman named Kevon about a discrepancy and he was to much into himself. He wouldn’t shut up. Need more knowledgeable reps that care about the customers more than themselves.
Suzann was awesome, now that’s the Publix way, polite, and very helpful.
Nothing against the facility itself. The employees are nice and helpful. The problem is that this is an employee credit union with only a few branches widely scattered. We live 75 miles from the nearest branch. There is no way to make a …
Sasha Latimore is the best very knowledgeable, my husband and I love her personality and willingness to go above and beyond.
Loren Spaugh was awesome to work with for my loan. She was professional, personable, and worked with efficiency through the process. Great job Loren!
I wish I can give zero stars to this bank
Poor Customer service need work
Carmen was able to open up new accounts and get our cards and everything she did was in a timely manner,very pleasant and customer friendly!
I have been banking with the Publix Credit Union for over 30 years. During a recent visit, while I was reviewing banking services with member advocate Sasha Latimore, my banking experience with Sasha was very professional and she explained …
The person I was with Carrie Craige I think her name was, well she was amazing and I loved how thoughtful and polite she was. And I also found the office place to be very clean and nice. I also liked the lady’s up front as well they seemed very sweet. -zoey latty
From: Jack Enfinger
Suzann Allums has the best of the best customer service. ⭐️⭐️⭐️⭐️⭐️
The bank teller Renee is absolutely incredible! She is a tremendous asset to Publix. She is so professional,personable,intelligent and I could go on and on about how AMAZING Renee is! Please Publix! Please recognize Renne for being so outstanding. Publix you def. hit the gold mine when you hired Renee!
Chelsea Pelham was a great assistant with helping me with my auto loan highly recommend using her very thankful for her
Every time I visit the branch Andrea Is always in a great mood and ready to help out. Her personality shines through the entire building. Keep up the great work PEFCU. 🌻 …
Started a new account, had alot of questions answered, Dionna was very knowledgeable and helpful
Hannah Pike is so so awesome with her customer service
Hannah was very helpful , courteous and friendly. Went above and beyond, thank you very much
Chelsea Pelham was very upbeat and helpful through the whole process.
“AWESOME” with detailing responses to my “RANDOM ADHD” questions…Patient and respectful….She was “AWESOME”….!!!!
Awesome customer service and very friendly individuals 😊 I was in and out within a matter of minutes and enjoyed my visit😊😊😊😊 …
came for a loan and had an incredible time working with Karel Rivera! very humorous but simultaneously serious and gets the job done!
Andrea is one of the sweetest ladies I have had the pleasure to speak with. She truly cares about the happiness and well-being of others and makes you feel like friends while completing her job. Thank you for the quick service Andrea!
She was super nice with us, she’s such a nice person❤️
Suzann Allums is a great employee and I love her to death.
Kathy Harrison
Thanks to Tom Austin for helping me post this.
Great customer service Carmen took amazing care of me I’ve been back multiple times and she’s helped me get my debit card and credit card got me in and out with no problems at all very kind and very friendly if you need anything at all she will take great care of you.
Kobe Cooper is the man! He has a friendly energy and went above and beyond to help resolve my situation.
Thank you Chelsea Pelham for getting our new UTV loan ready and for keeping us entertained while we waited on underwriting! You’re a superstar! Thankfully we always have great experiences at PEFCU.
Carmen gave us the best customer service we have received at Publix Credit Union. We highly recommend her and left feeling better than when we came in.
I’ve never had such a great experience with a loan until Karel Rivera took care of me. My refinance process was so long and complicated, but every day Karel would write me with updates, and she went above and beyond to find the right …
Dionna Fischer was very helpful . She very professional and has good attitude.
i would give zero stars if i could. impossible to get anyone on the phone to help you with basic issues. you just get stuck in their garbage phone loop.
Today my father and I were helped by Carmen. She was very polite and very helpful. We came in today for services on his account and she helped me with some of my own. She truly is everything Publix stands for.
Sasha helped me today with getting a card replacement for my account and she was very professional, friendly and personable to speak to while we both waited for my new card to be ready. I greatly appreciate the positive customer service.
Carmen was extremely helpful with opening my account I’m so glad I joined
Carmen was very informative, and sweet. Genuinely she cared about my progress and circumstance, jobs need more Carmen’s!
The best place to be they make you feel like family I mean great atmosphere, awesome customer service Karel Rivera she knows her job very well go above and beyond great personality. She is the true definition of a hard-working person I …
I was a bit unsure of where to go but I had a very helpful credit union worker. Sasha Latimore was very genuine, up front and honest about the things I needed. She helped me understand the basis of what needed to be done. She was so …
Carmen was very friendly and helpful. She addressed all of our questions. Fabulous service!!
Owen was awesome helped me get my new account set up and walk me through all new security measures to take to prevent fraud.
Suzann Allums is one the most professional ,sweetest person i’ve ever meet and her member service is out standing.
Went to use my debit card and it wasn’t working can’t use it at ATM or publix supermarket, I’m a publix employee and just got embarrassed at a publix supermarket for card decline smh! I have money in the account t also smh
Karel Rivera is always courteous, professional and helpful everytime my mother or myself visit her for our banking needs.
I would give zero stars if I could. I’ve been with them since March of this year via their e-banking and I’m about to close my accounts! What’s the point in being a member when there’s no incentive?! No Zelle? They run the cu like a bank, …
When ever I go usually I’m in and out they take care of me whatever I need costumer service has been great sofar
The fact that there is no real customer service on the weekend is baffling. If I get locked out I have to wait 48 hours to talk to someone is ridiculous!!!! Then the only options available are of no use when you actually get to live person. For publix being around a long time this is beyond ridiculous!!!!
I went to open an account since I’m new to the Publix family and Carmen went above and beyond to help myself and my spouse open accounts. Very attentive to our needs. 5 out of 5 definitely recommend Carmen!
Suzann is always very helpful. Pefcu should be very happy with a employee like her.
Dionna was so helpful and I so appreciate her knowledge and kindness
Carmen was so nice, friendly, and helpful. She was very thorough and ensured all of my paperwork was correct before submitting. She is a good steward of my money.
Sasha Latimore is the friendliest Publix associate, she is a joy and a pleasure to deal with, very knowledgeable and a true asset to the Publix family!
Mrs. Dionna was wonderful and helped me a lot with refinancing my vehicle. I will definitely be coming back!
Jakobe was great I ask for him every time I go. He doesn’t mind helping u understand the best way he can.
I went in and had the pleasure of meeting a young lady by the name of Ashly she was super sweet very professional and knowledgeable about her job would recommend this place to anyone..
Good Morning. Yesterday, l had the pleasure of meeting with Chelsea Pelham. She’s new to the Publix family. She was very pleasant. Chelsea, is very knowledgeable in her position. She didn’t miss a beat. She explored every option in helping …
Sasha helped us with our RV loan, she was knowledgaeble, patient, kind, and extremely helpful. Customer service that was top notch!!! Thanks Sasha!!!
I went into the Lakeland Branch on Tuesday August 16th. I was greeted by Jakobe Cooper. Kobe was very easy to work with, very professional and patient with me, I was in for a loan to purchase a car lease buyout and he had me in and out …
Hannah was very nice and helpful. We had kids and she was prepped and ready with stickers and coloring pages.
My spouse and I went to open new accounts being new to the Publix family. Chelsea and Carmen were very quick and attentive to help us with our needs. 5 out of 5 definitely recommend!
Mrs.Suzann Allums was a great help! I came in with my partner for a car loan . She got us in and out quick & even followed up on our journey after we left the office 🙂 definitely grateful for her kindness & her knowledge !
Dionna is awesome and helpful. We had such great conversations. Makes you happy that you bank here. I wanted to spend my whole lunch break with her.
Kat was amazing ..she really explained things to me where I understand exactly what was what..so nice and down to earth..very good energy
My experience at PEFCU was great, Carmen was amazing, she helped me get my account setup with no problems. And when I mentioned i was relocating to Greensboro for work, she recommended some food places I should visit, and also warned me of …
Carmen was exceptional, a great person to get help from when it comes to something out of my knowledge realm
Hannah, was amazing! Very friendly, knowledgeable, helpful, and personable. She helped us with our loan and explained everything and answered all of our questions.
My Dad was a member of this credit union for over 30 years. He always received great service at the Lakeland branch. When he suddenly passed the week of Thanksgiving 2022, and I (his daughter) had to work on closing his estate, the team at …
This is by far the best service that I’ve had in the longest time. Sasha Latimore was beyond helpful and very professional.. I’m definitely coming back to this location.
Has a lovely time at the Lakeland location. Fiona Fischer was phenomenal and very attentive to our family’s needs. My kids loved her, she is why we chose PEFCU! Leads by example!
Carmen did a great job the other day when my boyfriend and me went a changed his banking to them an to get a car loan. She is super friendly and amazing at her job.
Chelsea Pelham was very helpful when I needed assistance in getting a replacment card. She was very quick, friendly, professional made sure everything was taken care of before I left. Thanks Chelsea
I opened a checking account to go along with my existing savings account today, and member advocate Chelsea Pelham was so helpful. She was patient and answer all of my questions. I am so pleased. It was super easy and she was extremely pleasant.
Mrs. Dionna Fischer was amazing with her service. She was right on top of everything. She explained everything with clarity and dedication. She made the process of buying ma car very easy and enjoyable.
Dionna Fischer blew my mind by how personable and helpful she is. She WANTED to help me, and DID. That isn’t very real world right now. She got us the loan and percentage rate we wanted. We are very grateful!! Dionna is my new best friend! 🙂
Owen McCarthy helped me refinance my car. My APR rate on my auto loan went down from 16.8% to only 5%. The whole process took a little less than an hour. Incredibly fast and convenient service.
Visited the branch to withdraw some cash for our trip next week I had open a CD using the contact chat on the app the CD got opened but the young lady that opened it didn’t open the jumbo that I wanted they open a standard one so I was …
I know so many people here from such a long time they’re just like family. They always get the job done and they always go as fast as the can. We just got a new car and Kobe helped us with everything we needed, Thank You!
We had an amazing experience today refinancing our auto loan. Dionna was great and extremely helpful. She made the whole process so easy, and we were able to get everything done on the same business day.
Carmen was amazing. We had issues with our financing from the dealership we had just bought our car, and Carmen was able to work with them to get us a great interest rate and payment through PEFCU. She was incredibly kind and helpful.
Erika Moreno-berrios was so patient and kind. There was a gentleman ahead of me having some trouble and the entire time she was respectful. She was listening and interacting to all of the stories he was telling her about his life. She was …
Carmen was exceptional in helping me with my auto loan. She was pleasant, efficient, knowledgeable, available, and had great follow up communication both by phone and email. I would definitely work with her again.
Quality service at it’s finest.
Carmen excelled at taking care of my particular needs in a mere instant.
She was knowledgeable, patient, compassionate and so helpful. I couldn’t recommend a better team member to go to for help or assistance with any account needs.
Carmen Figueroa is the best!!!! Thank you so much!! We need more people like you that go above and beyond to help. She was always available to speak with me and answer all my questions for my car loan. She has gained a loyal client!!! She treated us like family! WE LOVE HER!!!
I was with my previous two banks for many years and have always had issues, the other day was the final nail in the coffin with their poor customer service and the lack of help they were willing to give their customers. I left my bank and …
I went in to inquire information on a checking, savings, and possibly what I’d need to get a loan at a good rate and all my questions and concerns were answered by Carmen. She went the extra mile to properly explain what I needed to do and …