Health insurance office, QualChoice Health Insurance
QualChoice offers affordable Arkansas group and individual health insurance with accessible customer service and fast, accurate claims payment. See more
I had QualChoice as my insurance provider several years ago. There was an issue where they had me listed as the wrong gender, so I was unable to fill a prescription I needed. With a quick call from my HR director, I was able to get it …
Qualchoice has taken care of our business and employees for several years now and we have been super happy with our experience. It is easy to get in touch with them when they are needed! Overall, the best choice for my company!
Your people hung up on me twice when I asked about your local location I’m appalled at this customer service you should be ashamed of yourselves letting people like that trained by you represent your business utterly disgraceful. SHAME!!!
I’ve called several times over the past week and still can’t get a simple and clear answer to a question: How do RETIRED ARKANSAS SCHOOL TEACHERS get the supplementary policy for gym access? Either the connecting person is in the wrong …
A bunch of incompetents.
Update–after continued mis-billings I have no recourse other than filing a complaint with the Arkansas Department of Insurance.
Can’t seem to get any home health aid for a quad who must be assisted with all personal needs, from toiletry, bathing.dressing, eating. Wife has had spinal fusion, but must still do all physical functions for husband. We have paid for this …
THE WORST CUSTOMER SERVICE! WOULD GIVE THEM 0 STARS IF I COULD. IF YOU CALL WITH A QUESTION, THEY NEVER SEEM TO KNOW WHAT YOU ARE TALKING ABOUT AND WILL KEEP YOU ON HOLD FOR 10- 15 MINUTES( NO EXAGERATION).WILL GIVE YOU THE OLD “OUR SYSTEM …
This place is a joke. My Dad was diagnosed with a rare heart disease and we’ve done nothing but fight and fight with them to cover his doctor’s needs. You pay insurance for 15 years or more and they tell the doctor’s what they will and won’t cover. This is the piss poorest insurance I have EVER heard of, stay away from them.
If I could add 0 stars, I would. I’m over $2,100 in debt because of this “insurance”. Won’t cover anything I need like chiropractor or the ambulance bills. I was suicidal and I guess using the ambulance wasn’t an “emergency “. I moved to …
your company sucks , i have been trying to get my insurance card for over two years now , every time i call , i get the same BS that your company can’t help, that i need to go to the department of human services and change my address, and i …
Stupid! They do not inform their customers about mandatory mail order prescriptions and they give you no choice. They didn’t inform me and I went into pick up my prescriptions from the pharmacy and my pharmacy informed me that my insurance …
They will cover 100% cost for an opiod prescription, but when I called to ask why the suppliments I need isn’t covered they told me to call Awesome RX. They say they can’t answer me and we play hang up on the client and call back and hold, …
My friend is in the hospital right now as I post this. He has this insurance and they are refusing to cover his heart transplant in his home state. They are also refusing for him to remain inpatient throughout his procedure which actually …
My sons medicine is being held up for no less then 4 days. The reason is because this stupid company is waiting on his Dr to give authorization to fill the prescription he wrote? They want to make sure there is not a cheaper alternative. …
QualChoice is the worse insurance company I’ve ever been with. After changing to blue cross at the first of the year, qualchoice decided not to pay my last two months of services in December and November. So I’m looking at thousands of dollars that I’m supposed to pay I have contacted a lawyer!!!!!!!!!!! Its It’s truly that bad
I have experience of many years in working with the regional manager and staff in the QC Northwest AR office. The manager is extremely knowledgeable of the industry, and proactive in all my dealings with her. She always goes the extra mile. The entire team there responds promptly whenever assistance is needed. Great team work!
I recently filed two separate reimbursement claims and they only paid out one of them. Somehow managed to screw that up by claiming they paid both amounts in the first claims check. Has taken FIVE calls so far to try and get my second …
Unfortunately QualChoice has fallen from grace so to say. I can remember a time when the quality of care provided by QualChoice was top notch. Now they employee rude nasty people who think it is funny that there clients suffer while they …
Horrible. I foolishly allowed them to draft my bank account for our premium every month….which was already close to $600 each month….but then, they took it upon themselves to almost triple our premium, and when I called them about it, …
These people are very unprofessional and I do not see how they are in business. & They literally do not cover anything. Having them is almost the same as not having insurance at all. Now, I have to pay a $150 fee for not having a PCP …
Words cannot describe how terrible this “insurance ” company is. They do absolutely nothing for you.. if you purchase the highest plan possible through them it does you no good. It took a month trying to get them to approve the (prior …
My experience as a QualChoice member has been exceptional. I don’t have frequent medical expenses, but when I do, QualChoice has provided the service I expect. I particularly like their member portal that provides me an easy way to access information about my claims when I need it.
Funny how there’s a running theme of them denying claims. When I go to a chiropractor they literally pay him whatever they feel like. That literally includes paying him nothing so all he gets is the $50 specialist copay I pay. I also …
As an employee of QualChoice for 25 years I have enjoyed my time here. As anywhere you make your job what you want whether good or bad. There is always bad days due to tight schedules and high inventory but the good far out way the bad. My …
I have had, and provided to my company’s employees, QualChoice health insurance for over 20 years. They are responsive and friendly to deal with and have always worked hard to not just quickly pay claims, but to provide many extra services …
If I could give a zero star rating, I would. They made me pay a $200 co pay, when my summary of benefits says $40. I have been over all of this with them, they won’t listen! The lady who does the insurance stuff at the dr office even said …
They shut the call center down when they have a meeting. That’s annoying but add to it the fact they don’t let you know this until you’ve gone through several menus and wasted your time. My time is valuable. Do better.
Qualchoice’s website is very helpful to find information. Their customer service number is also helpful and will help you dig into issues. Overall, I have had a great experience as a QualChoice customer.
We have offered QualChoice to our employees the past several years. Our employees have been very happy with the plan, and as an employer they’ve made it easy for me to take care of questions and needs of our employees. …
I had QualChoice as my insurance provider several years ago. There was an issue where they had me listed as the wrong gender, so I was unable to fill a prescription I needed. With a quick call from my HR director, I was able to get it …
Qualchoice has taken care of our business and employees for several years now and we have been super happy with our experience. It is easy to get in touch with them when they are needed! Overall, the best choice for my company!
horribly overpriced.
They are benefitting from being outdated. They’re technology is circa 1999.
Was not happy with the coverage. However the customer service representatives are extremely helpful and professional.
I love my insurance! It’s great all around! ❤️
Your people hung up on me twice when I asked about your local location I’m appalled at this customer service you should be ashamed of yourselves letting people like that trained by you represent your business utterly disgraceful. SHAME!!!
Might as well save your money or shop for another provider, I know I will be.
The friends whom have this insurance say they like the plan
My daughter has this ins and it covers nothing. Have to fight with every claim. They need to shut their door.
If you need the ER, then you are screwed. Qualchoice covers basically nothing there. Go elsewhere if at all possible.
I’ve called several times over the past week and still can’t get a simple and clear answer to a question: How do RETIRED ARKANSAS SCHOOL TEACHERS get the supplementary policy for gym access? Either the connecting person is in the wrong …
A bunch of incompetents.
Update–after continued mis-billings I have no recourse other than filing a complaint with the Arkansas Department of Insurance.
Can’t seem to get any home health aid for a quad who must be assisted with all personal needs, from toiletry, bathing.dressing, eating. Wife has had spinal fusion, but must still do all physical functions for husband. We have paid for this …
THE WORST CUSTOMER SERVICE! WOULD GIVE THEM 0 STARS IF I COULD. IF YOU CALL WITH A QUESTION, THEY NEVER SEEM TO KNOW WHAT YOU ARE TALKING ABOUT AND WILL KEEP YOU ON HOLD FOR 10- 15 MINUTES( NO EXAGERATION).WILL GIVE YOU THE OLD “OUR SYSTEM …
This place is a joke. My Dad was diagnosed with a rare heart disease and we’ve done nothing but fight and fight with them to cover his doctor’s needs. You pay insurance for 15 years or more and they tell the doctor’s what they will and won’t cover. This is the piss poorest insurance I have EVER heard of, stay away from them.
If I could add 0 stars, I would. I’m over $2,100 in debt because of this “insurance”. Won’t cover anything I need like chiropractor or the ambulance bills. I was suicidal and I guess using the ambulance wasn’t an “emergency “. I moved to …
your company sucks , i have been trying to get my insurance card for over two years now , every time i call , i get the same BS that your company can’t help, that i need to go to the department of human services and change my address, and i …
Stupid! They do not inform their customers about mandatory mail order prescriptions and they give you no choice. They didn’t inform me and I went into pick up my prescriptions from the pharmacy and my pharmacy informed me that my insurance …
They will cover 100% cost for an opiod prescription, but when I called to ask why the suppliments I need isn’t covered they told me to call Awesome RX. They say they can’t answer me and we play hang up on the client and call back and hold, …
My friend is in the hospital right now as I post this. He has this insurance and they are refusing to cover his heart transplant in his home state. They are also refusing for him to remain inpatient throughout his procedure which actually …
My sons medicine is being held up for no less then 4 days. The reason is because this stupid company is waiting on his Dr to give authorization to fill the prescription he wrote? They want to make sure there is not a cheaper alternative. …
QualChoice is the worse insurance company I’ve ever been with. After changing to blue cross at the first of the year, qualchoice decided not to pay my last two months of services in December and November. So I’m looking at thousands of dollars that I’m supposed to pay I have contacted a lawyer!!!!!!!!!!! Its It’s truly that bad
I have experience of many years in working with the regional manager and staff in the QC Northwest AR office. The manager is extremely knowledgeable of the industry, and proactive in all my dealings with her. She always goes the extra mile. The entire team there responds promptly whenever assistance is needed. Great team work!
I recently filed two separate reimbursement claims and they only paid out one of them. Somehow managed to screw that up by claiming they paid both amounts in the first claims check. Has taken FIVE calls so far to try and get my second …
Unfortunately QualChoice has fallen from grace so to say. I can remember a time when the quality of care provided by QualChoice was top notch. Now they employee rude nasty people who think it is funny that there clients suffer while they …
Horrible. I foolishly allowed them to draft my bank account for our premium every month….which was already close to $600 each month….but then, they took it upon themselves to almost triple our premium, and when I called them about it, …
These people are very unprofessional and I do not see how they are in business. & They literally do not cover anything. Having them is almost the same as not having insurance at all. Now, I have to pay a $150 fee for not having a PCP …
Words cannot describe how terrible this “insurance ” company is. They do absolutely nothing for you.. if you purchase the highest plan possible through them it does you no good. It took a month trying to get them to approve the (prior …
My experience as a QualChoice member has been exceptional. I don’t have frequent medical expenses, but when I do, QualChoice has provided the service I expect. I particularly like their member portal that provides me an easy way to access information about my claims when I need it.
Funny how there’s a running theme of them denying claims. When I go to a chiropractor they literally pay him whatever they feel like. That literally includes paying him nothing so all he gets is the $50 specialist copay I pay. I also …
As an employee of QualChoice for 25 years I have enjoyed my time here. As anywhere you make your job what you want whether good or bad. There is always bad days due to tight schedules and high inventory but the good far out way the bad. My …
I have had, and provided to my company’s employees, QualChoice health insurance for over 20 years. They are responsive and friendly to deal with and have always worked hard to not just quickly pay claims, but to provide many extra services …
They provide one statement to the member and another statement to the provider to put each other at odds. Would not recommend them for insurance. …
If I could give a zero star rating, I would. They made me pay a $200 co pay, when my summary of benefits says $40. I have been over all of this with them, they won’t listen! The lady who does the insurance stuff at the dr office even said …
They shut the call center down when they have a meeting. That’s annoying but add to it the fact they don’t let you know this until you’ve gone through several menus and wasted your time. My time is valuable. Do better.
Qualchoice’s website is very helpful to find information. Their customer service number is also helpful and will help you dig into issues. Overall, I have had a great experience as a QualChoice customer.
We have offered QualChoice to our employees the past several years. Our employees have been very happy with the plan, and as an employer they’ve made it easy for me to take care of questions and needs of our employees. …