Queen of the Valley Medical Center is part of Providence, an integrated health network offering a full range of care facilities including four acute care hospitals, home health agency, hospice care, outpatient services and community clinics. Whether you are admitted to the medical center for a procedure, or come only to visit a loved one, Queen of the Valley is committed to creating a welcoming environment for everyone who enters our doors.
| Saturday | Open 24 hours |
| Sunday | Open 24 hours |
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
| Friday | Open 24 hours |
1000 Trancas St, Napa, CA 94558
Where do I even begin here?? This place is by far the WORST hospital I’ve ever stayed at! And I’ve stayed at a lot! Don’t plan on sleeping AT ALL if you come here! It’s as if it’s a serious joke! They really don’t even try to be quiet! …
Worst hospital ever
They take FOREVER to assist you!!
It was fast, professional and awesome!
Clean
The maternity room is very great
Due to low competition, this hospital has the worst customer service.
Rude receptionist have 0 customers service skills
Lab is well organized and technicians draw blood with skill and little pain
Alina Rosa Ramirez Oscar please get in touch with me my sis please I love the hospital she’s in attach me to the hospital please
All I can say is horrible hospital. The emergency is the worst ever. It doesn’t even earn one star thumbs down
Beautiful people from Doctors, RNs and other hospital staff including Managers and Supervisors.Love this hospital to death.
Horrible customer service. Their phone reps have no manners and no listening skills. I wonder how they are with their patients! ~smh~
This is where I born so im going to say that is the best hospital ever lmao
Great ER, nurses, doctors all all great. We are lucky to have this caliber of hospital in Napa
SHOUT OUT TO DOCTOR ORR, THANK YOU FOR SAVING MY WIFE! WE LOVE YOU ALL FROM OUR HEARTS ❤️, THANK YOU SO MUCH!
Please avoid maternity center. Especually nurses are rude and unprofessional. You can’t see a doctor on time.
My Dad has been rushed here a couple times. They are courteous and helpful. They treated him with very well.
There is no excuse for routinely overcharging patients by thousands of dollars, and refusing to make corrections after their errors have been pointed out. How has this place not been shut down for fraud?
Excellent hospital excellent icu nurses and staff very expensive if you can make Santa Rosa memorial that’s where I would go next time mine was a e.r. visit by ambulance so no choice.
Mistreated, miss diagnosed and rude. Nurse said she could not find a stethoscope used phone to
Worst. Hospital. Ever. The story I would share to explain this is private and disgusting so I’ll spare you the details. If you want your hospital stay mismanaged followed by surprise charges, come here.
I was born on that hospital and lived in Napa first 30 years of my life and it was excellent.. Turning 30 (the exact day) I broke my neck and was air flighted to the Queen… I am not sure if people are assessing these nurses and facilitys …
When I aske why my charges were so very very expensive, and I was told because the Queen of the Valley does lots of “charitable” services, so we have to charge more. Do I get a tax write off for paying for the Queens “charitable” services?
I was in a motorcycle accident and taken to the queen. Given xrays with a go home, you are fine. They sent me home with a fractured hip. Thank God o have kaiser!!
Care was top notch. Pricing is way out of line for an ear ache. My bill was $1665! If Napa had an after hours clinic then this place would have no business! TOO EXPENSIVE!
Delivered to emergency after an accident with a broken clavicle and ribs. Not feeling so hot. Everyone was incredibly friendly and treated me like I was the only person there even though there were others in much worse shape. Although I hope to never return, if I do I would be happy it was here.
What ever you do don’t go there for blood tests. I went and had my blood drawn for low thyroid and received a bill for over $800. I went to LabCorp the following month and was told that the same tests would have cost less than $100. QVH is a ripoff.
I’ve had 2 endoscopies and a surgery as well. Great experience each time. Everyone is nice, and treated menwell.
I really liked my nurse when i was admitted. She was funny n didnt take forever doing things such as following up on phone calls with other hospital, or getting stuff for showers, etc…
Worst attention ever!!! The nurses a rude, the doctors are rude. I took my 2yo to the ER with abdominal pain and told them he had had surgery less than 2 weeks ago and that his tummy was hard it took them more than 90 min just to go look at him
Ignore other review. They never even came to the hospital. I’m inside the ER right now and have gotten quick, excellent care. Good nurses, good doctors and lab technicians.
Alexa Marie Gingras, DO was extremely rude and unprofessional and did not offer the care that the Queen claims to uphold themselves to.
This place is a gigantic ripoff!!! Got a $105 cortizone shot and was charged $105 for the shot and $5728 for the use of emergency room to receive the shot! This is outrageous and even more outrageous that insurance companies agree to pay …
I worked there in the late 80s/ early 90s. It was a wonderful hospital. Medical treatment occurred in a timely fashion and the staff – and I mean hospital wide – were compassionate and professional. It’s amazing how things apparently change…
This place is a joke. Had a sinus infection from allergies. Bill was $700. $500 was just for “walking in”. Seriously, $250 just for a misc item called emergency services… definitely wasn’t an emergency to them. Also, when you send them a message through their “Contact Me” section, apparently they don’t even have access to that.
I have had to go to the Queen a few times and had excellent care. The doctor was funny and kept checking up on me . I was taken in immediately both times. Even though they were busy and had to put me on a gurney in the hall I was still given great care.
I came to the radiology department to have a SIMPLE X-ray. No consultation with any doctor. They charged my insurance $368!!! …
Worst nurse i ever seen In my life Val she is so disrespectful
We were visiting my son who is in the AirForce. My boyfriend was not feeling well. He fell in the bathroom. He was rushed to Queen of the Valley and he had nothing but excellent care. The doctor and nurses all were wonderful. Thank you for the all the care he received.
Last night I was admitted to the hospital in a tremendous amount of pain. My nurse was Brian and he was absolutely amazing. He listened and made sure I got what I needed! I would have givin this place 5 starts for the ER except Dr. Young …
My wife (traveling from overseas) was billed almost $5k for an outpatient visit that consisted of a conversation, lab test & a prescription. Over $4k of this was for use of the ER & lab fees (Dr. charges are apparently separate). None of …
This is the worst hospital ever. I took my wife the the ER with a respiratory problem. They did a bunch of testing to charge the hell out of us. Totally unnecessary. We went to another doctor and wonder why they diagnosed her with the wrong …
Horrible experience! I still have night terrors more than 2 years later. How about NOT profiling people!!! It was not my choice to have an injured back and a pcp that never sent me to a specialist. And to look up my minor children’s files, …
Literally the worse hospital to go to. They truly do not care and fail to provide adequate care to patients unless your literally dying. The nurses are extremely rude and worn out. The doctor’s take FOREVER to see you and you want to know …
We were in Napa on vacation when my wife hurt her shoulder. We were treated very well in the ER and she was diagnosed, patched up and on her way in a couple of hours. The staff, nurses and doctors were really great. Thank you for the excellent care.
extremely rude nurses. Ill managed waiting room. wait time was way beyond what a normal waiting time should be. I went to the hospital in Pendleton Oregon after a fever of 101.6 and was diagnosed with influenza, I was put on a comfortable …
I went to the emergency room because I was in a car accident. There were only four other people waiting in the emergency room. My neck and back were in a lot of pain. I waited for over two hours before I was even put in a room. The …
I came in as a sitter for a patient of mine (I work at another facility). I asked for help since my patient wanted to use the restroom and I’ve never been here before. She used a very sarcastic tone with me saying “You don’t know how to …
Beware, the staff here aren’t much helpful. I was put into an E.R. being my first time at a hospital, I wasn’t sure where I was supposed to go and when I told a nurse I had back pain, they sent me to the E.R. …
The doctor’s group that staffs the emergency room has some below standard physicians . The internal review system has got to be corrupt.
We recommend you contact the medical board if you have a valid complaint against …
Extremely dissspointed to say the least . Some great nurses, social worker was very helpful. The hospital just treated the symptoms for my 80 year old mother, never ruled out the underlying cause of her symptoms . Just did the basics and …
If they gave me the option to give this hospital zero stars I would. Don’t waste your time going to this hospital .I believe urgent care or any other place would be beneficial. My experience here was by far the worst treatment ever received …
Worse hospital I’ve been to. I suffer from migraines. I went in for that and also a spider bite and was having an allergic reaction. They tale you in to a small room where there are other patients. They listen and they gave me two shots. …
Terrible service in the ER, Nurses are very rude, today I brought my friend in and While she was in the ER I had to call the nurse because my friend started acting very wired the nurse was upset because I called her she said in a very rude …
Was treated here after my car accident and the charges on my bill were grossly inflated. They never even addressed my complaints of numbness and tingling in my knee which I still am suffering from to this day, 9 months later. They tried …
Although the staff are pleasant and the painful earwax was removed from my ear, the $407.00 bill from this Urgent Care facility is a shock! I have Anthem Blue Cross insurance and even though I was out of my state on vacation, the claim was …
I was admitted to ER last Friday morning as a result of an infected ankle wound that just would not heal on its own. Every single individual I interacted with at the hospital displayed the utmost care and professionalism. To say I had the …
I don’t know about the experiences of others but we had an excellent experience in the emergency department. While visiting Napa, my wife tripped over a curb and hurt her shoulder. The emergency staff could not have been nicer. X-rays were …
This place is awful and maybe not all the nurses and doctors are horrible but the doctors here and assuming the nurses too that saw both of my sisters at different times have failed us time and time again. First sister suffered a brain …
The staff in labor and delivery is wonderful. However if your delivery nurse is a woman by the name of Mischa, ASK FOR ANOTHER NURSE.She is horrible, rude and dreadful. I would not wish the experience I had with her, upon my worst enemy . I …
I don’t like it when one nurse says you can do something and another says the complaint opposite, like one nurse is having a good day and the other is having a bad one and takes it out on the patient. If you don’t like your job get a new …
I came here as a transfer from a facility that couldn’t deal with my problem. I had had a TIA. They found a 90% clogged carotid artery, and I needed a carotid endarterectomy. While getting that set up, they found that my heart was slow, …
My emergency room experience was top notch. No chaos no trouble no bad people
..the staff worked flawlessly together . security guy too. God bless america.
I am doing well and now at home.
I would like to acknowledge Dr. Douglas Wilson. He served as the palliative care physician for my mother during her hospitalization. Unfortunately my mom was very sick from metastatic colon cancer. He showed incredible empathy and …
I had a cyst removed from my foot there and the staff and nurses were great friendly and did an awesome job . I feel blessed that a live in Napa and Queen of the Valley did a great job. With Covid still going it’s been really hard on the …
They saved my husband’s life. He was in serious condition when we got there I called for help as I pulled up and they rushed out with a wheel chair and drs. Took him straight back and got him the help he needed. They even let me go into the …
After taking my fiancé suffering from heat exhaustion and compulsively vomiting, we went to the ER. She lost consciousness in the ER and was seizing in her limbs. After two hours waiting in the ER in hopes of getting a saline IV, my fiancé …
Absolutely the worst hospital I have encountered. The ER is short staffed. Often only one doctor available and few nurses. The wait time is not very long to be triaged but after that, you are in for a long wait. By the time you see a …
In truth, this was the worst ER experience I have ever had. While current global events have understandably changed ER methods, my recent experience here was horrifying. I went to the ER due to PREEXISTING severe migrains I have experienced …
I have HG. Im also about a month away from birth. I had to go in due to severe vomiting and dehydration and I just want to say the nurse at the front desk is always sweet when I needed to come in(I have been here multiple times). And I …
Labor and postpartum staff were great!!! Can’t thank enough for such a good experience.
Horrible nursing staff in ICU. I had an unqualified nurse giving me unsolicited dietary advice, another nurse who fell asleep three times while my alarms were going off and my heart rate was over 140, another nurse who gave me potassium …
FILTHY! ER major disappointment, horrible experience! RUDE receptionist lacking compassion & ZERO help to us. Had no problem allowing someone in extreme pain to lay down outside on the dirty sidewalk for 1.5 hrs. F- – RATING! …
My mom was diagnosed with Covid in January and her symptoms were getting worse so much so that her doctor thought maybe she had bronchitis and treated her for that ( without seeing her ) we went to the ER and when she arrived the triage …
Your covid mandate to visit sick family in the hospital is inconvenient when you don’t offer testing yourself!
Shame on you and your mandate!!! …
The receptionist in this hospital have the worst customer service. I work in hospitality and we have to have high expectations in our customer service and you would think hospitals would work the same. Please hire nicer people that have the patience to help people and not scold people so loudly in front of everyone.
My Father was in Queen of the Valley March 16-21, 2022. Nurse Michelle from One South was PHENOMINAL, as was Amy from the lobby/reception area. I cannot say enough about these 2 ladies!! They made a very difficult time a little bit easier …
Disgusting!!!!!! “Doctor”Srikantiah is garbage. Don’t let your family be treated by her. Look at her past employment. She can’t keep a job, because she can’t treat her patients with dignity and respect. All that’s wrong with the health care system in one person.
The medical care here was ok, but the caseworker Jenna or Grenna, and the Case manager Danelle are terrible people who don’t care about the patients or their families! They picked a facility to send my family member to without consulting …
We came to the emergency room for my 3.5-year-old son and we have been waiting for the doctor for more than 1 hour. What does emergency service mean? ok, we are waiting for you to enjoy the doctor, I guess!
If I could give fewer stars I would, beware of this hospital and their greedy and dishonest billing practices. I was not allowed to leave for a minor cut, and was coerced into staying for a nurse to look at it. …
My recent experience with Providence Queen of the Valley Medical Center could not have been more different than the negative reviews below. In August 2022 I presented at the ER with pain that eventually was diagnosed as an inguinal hernia. …
The old ladies in front of the computers in the hospital rooms are so rude… i just asked where my loved one’s room was because he was nearing death. She glared at me and with an angry face she raised her voice and said “that way”. Two of …
I didn’t go in through the ER, I was transferred from another hospital but I had a wonderful stay at the Queen. My nurses and Respiratory therapists were so kind and helpful. I was there for a week and the only thing I could say wasn’t 5 …
Wish I could give a negative review. My daughter landed in their emergency room after a serious car accident. Hands down some of the worst care I have ever seen in a hospital. A bunch of med techs shuffling in and out for a couple hours …