As one of the country’s oldest and most respected insurance companies, we’re pleased to provide you with information about our company and … See more
Read More| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 4:30PM |
| Tuesday | 8AM to 4:30PM |
| Wednesday | 8AM to 4:30PM |
| Thursday | 8AM to 4:30PM |
| Friday | 8AM to 4:30PM |
57 Washington St, Quincy, MA 02169
Expensive insurance
Honstely work
Bunch of scammers
The reception is EXTREMLY rude.
Excellent customer service
EXCELLENT insurance company!!
Great car insurance!!
very shady and unprofessional. will most likely be switching
Prompt and efficient, doesn’t get any better than this!
Scumbags who work slow and don’t wanna pay their claims
Good experience.
Very slow with storm response! No customer service very rude
Poor customer service plain and simple,This months payment will be the last payment.
A company that clearly makes their money off scamming people. I will never use Quincy again
Really great insurance, good prices, easy to pay online
Rip off. I’m saving $1,000 a year at a different company for better coverage. Bye, forever.
It’s the oldest & best insurance Company compared to other compitators….!!!
I had them for almost 20 years and filed 3 claims and they dropped me
The absolute worst claims process I have ever dealt with, this company needs to be investigated by the state of Massachusetts, their actions or borderline criminal
If it was possible to give this company zero stars I would !
” Negligent ” doesn’t begin to explain it , this company is horrible to deal with and care nothing about public safety.
They only want the money. Once they get your money, they never try to protect you even though the other driver is at fault.
Company appropriately follows up with correspondence and shows willingness to do right by their customers.
Worst insurance on the Planet. Do not do business here. They do not care about you as a customer.
They’re liars they’re cheaters they’re crooks unresponsive if I didn’t have to put a star there I wouldn’t I would give them -50,000 stars
Juliet was very helpful, friendly and professional. She helped me with my concerns.
I canceled my policy but they won’t stop charging me and won’t refund. It’s been 3 months.
Brand-new car hit by a hummmer. Quincy Mutual handled everything. It cost me nothing and my car is like new.
They are just wonderful and always answer your questions In a timely manner No run around Very pleasant
Took them 5 months to issue a check, which they did not endorse the first time so a 2nd check had to be written and sent out again. DO NOT USE QUINCY MUTUAL FIRE INSURANCE.
Great insurance company. Staff are helpful and knowledgeable.
Wonderful customer service very patient listened well and walked me through the whole process!
THIS COMPANYS BRAND IS RUINED. THEY ARE SO DISRESPECTFUL NOR DO NOT CARE ABOUT THERE CLIENTS. IM BEYOND DISGUSTSTED I HAVE BEEN IN 3 ACCIDENTS WITHIN 4 MONTHS. AND ONLY 1 WAS MY FAULT THE OTHERS WERNT AND THEY DECIDED TO DROP ME FROM THERE …
Stay away!! If you make a claim they wont renew your insurance. Customer service they have very bad attitudes
Terrible company who will not defend you even when you are CLEARLY NOT AT FAULT. Do not go with this company unless you want to be accused of accidents you were NOT AT FAULT FOR. STAY FAR AWAY FROM THIS COMPANY FOR ANY TYPE OF INSURANCE.
Victoria was extremely helpful and patient
I just emailed customer service with a problem. They wrote back less than five minutes later with a solution that worked; unheard of these days
Had car insurance through them and they failed to charge me my $150/mo plan for the first 4 months , then they decided to take $500 all at once and overdrafts my account by $100 and they said there’s nothing they can do..
Quincy Mutual will try anything not to pay a legitimate claim. They are not paying for the frozen pipe damages (common areas) while the claim was settled easily with another major insurance company.
The response time and professionalism in this company is highly impressive. I would definitely suggest Quincy Mutual for all your insurance needs
Quincy Mutual exceeds me expectations consistently!
I was not satisfied with the service at Quincy. It took too long to get through after I could not use the online payment facility. I am considering changing the insurance policy for the condominium I manage based on that interaction.
Claims adjusted and manager both told me it’s my own problem that the garage wouldn’t let me take my car until they received the check so they stopped payment on my rental and I got stuck paying for it worst of all took over 2 weeks to get …
This company has the worst customer service. No one ever calls you back when you have a question. They dont know what they are doing when handling your claim. Idiots! So not worth the few dollars you save on premium.
After many years of renewing my elderly fathers house with zero claims they wanted to raise his rates 70%. The house is in a trust and has been for 20 years. I’d rate these thieves lower if I could, because 1 star is way too high for them.
The customer service department is very helpful whenever I have a question. Sahil and Victoria are especially helpful whenever I have a question about a claim or my bill. 5/5 stars!
My own insurance company and they want to charge me 80.00 $ for a bumper cover that was hit by a state farm driver while i was inside a building !! Ihave been a very long time client, and im a disabled veteran, why are these big companys …
Quincy Mutual is a great insurance company. Their pricing is very competitive. They also have excellent customer service and claims handling.
It was a positive experience. They responded promptly. They dealt with the body shop promptly and professionally. I was notified every step of the way. All in all, a very positive experience. I highly recommend Quincy Mutual
Worst insurance company we ever dealt with. They as well as Insurance Comm. decide what or if they will pay. Gutter overflow which ruined finished basement was termed ground water!!! Adjuster saw mold they blamed that on the “ground …
I’m so glad we changed insurance companies. We had great experiences with them for a few years, but after an accident last summer they repeatedly sent me paperwork that I did not receive because they admittedly sent it to the wrong address …
they took out my money, when i clearly canceled my policy 1 week before the payment scheduled, won’t refund me electronically! and they have taken a week to refund me my money back! …
Have my homeowners, vehicle and umbrella policy with Quicy Mutual. Have 2 minor accidents within the last year after 30 + years of no incidents.
Quincy Mutual was quick to cancel my umbrella policy. So before they shock me …
My car was damaged by a tow truck and after paying premiums for over 10 years they sent 5 adjusters out until they got one who said they couldn’t prove the tow truck caused the damage. The mechanic said he’d never seen a company in his …
This review is based solely on my experience with Quincy Mutual and my no-fault insurance claim. Never once did I feel like they were working for me. The man who handled my case, John Potenza, is an absolutely low-class, low brow guy who …
Awful, promised a rental on Friday nite for saturday when an insured person hit my car. Told them I would pick up Saturday am then they claimed the next day weren’t authorized to do that. Had to wait until Monday. This company is …
Rude customer service and were bitter about not wanting them to transfer our policy. They didn’t like the way the outside of our house looked when coming to take pictures for insurance (even though it is completely safe, structurally sound, …
I have had the bad luck of being on the receiving end of Quincy Mutual’s fine customer service. After not honoring a COVID agreement regarding deferral, they sent me a policy cancellation notice. I called and spoke with Angela whom after …
Terrible Insurance company , poor customer service will not back their customers , it’s all about money with them . They will sell their souls to pay out the least amount of money on a claim . I have been with them 25 + years and their …
Dear Quincy Mutual Group, I’ve received a fraud-looking letter from you, and wrote you few messages in fb. Why do you need an fb page if you’re not responding there? I am not your customer but I received a claim about a car accident from …
Adjuster assigned at first didn’t even want to try to listen, and constantly was interrupting when trying to explain the case. I’ve worked with clients in IT and retail for over 10 years and was astounded by the lack of empathy or customer …
Quincy Mutual Insurance Company has been a pleasure to deal with when my car was damaged by one of their insureds. They contacted me immediately, had an estimator come out and assess the damage and sent me the paperwork. Everyone was kind, …
I’ve been with Quincy Mutual now for a little over a year and was just recently rear ended on my way to work. As much as it stinks to have to go through the stress and inconvenience of getting my car fixed, they have been awesome through …
Do NOT select this insurance under ANY circumstances. I was a “customer” for 2 years. They were charging me over 200 a month (I have a near perfect driving record), and then when I was the victim of a horrible hit and run accident that …
I use an independent agent and they handled the entire process. I also have a repair shop that is local and knows the insurance side Really well. They sent a check to me in a few days WHENE HIDDEN DAMAGE WAS DISCOVERED, my body shop handled …
Quincy Mutual customer service is top notch. Victoria provided me with much needed information to keep a claim moving forward. I highly recommend them.
One of the worst companies I have ever dealt with. I was involved in an accident with one of their customers and he was at fault. Trying to work with them on rental car reimbursement is awful. I was on hold for at least a half hour. I spoke …
I managed the insurance on the home of my parents after they passed away as the personal representative (executor) of the estate. After the property was sold, cancelling the insurance and receiving the refund was fairly easy and …
When it comes down to pennies, there’s a reason you pay more! My experience with Quincy Mutual and this incredibly ridiculous accident!!
my brand new car, I had had it for five weeks! The team I was assigned, handled …
I talked to Angela . Angela was professional and courteous and kind to Patient What a difference it makes when you have somebody that knows what they’re doing on the phone Thank you Quincy mutual fire insurance
I’ve had car insurance with these guys for a few years. I think they’re awesome. I did a lot of comparing before purchasing car insurance with Quincy Mutual and saved a good chunk of money. I definitely recommend them. Plus they’re a local …
I’ve had three policies with Qunicy Mutual for a few years. I didn’t have to appeal to them for anything until the big storm of Oct 2021 hit and did some damage to our rental apartment. They were swamped with claims from the storm, of …
After three years of having them for car insurance with all bills paid up todate they decided to drop my policy this year. So now right before Christmas I have to pay 20% of my next policy with a new insurer. I would never recommend this company to anyone.
I don’t have a policy with this company, thank god. My car was hit from behind by one of their insurer’s a whole month a ago. It is in the police report that the drive admitted to not paying attention and looking at his Dunkin’ Donuts …
I think it might well be zero stars- I have been harangued and put off by the representatives of Quincy Mutual insurance company since our fire on 12/26/2020. They don’t want to pay for our claim- it was an accident and my brother died in …