Radiology Associates Imaging has 6 locations to serve you, each offering specific technologies and services. Click on a location for information on the … See more
Be wary of surprise bills. I was under the impression that if I paid cash, it would only be $700. I paid it. A month later I got bills for $1014 and $1500. Nobody will even help explain what those bills are for.
Staff is friendly and professional. The facility is clean and comfortable. It’s always a crowded wait room when I go there, but the wait time is good compared to the number of people.
Gave me the wrong meds made be break out told me to call if it was getting worse and when i did call. They said i had to come in again because they rotate doctors bee. Waiting over 30 min for a quick come down in and out. And i can’t stop itching
Always fast and professional. Works in a caring manner they makes me feel comfortable with any service i go for. I have been going here for a couple of years.
Was here last week and the staff was very friendly and the tech was very caring to my needs and gentle. I’d refer anyone I know to come here. Wasn’t a long wait and that in itself is 5 stars to me.
They need better communication! If you have a question they act like you are asking them for their life ! Worst place to go . Staff should be happier if you hate your job that much listen find a new one !!! Or suck it up and make the best of it !
I will NEVER use this place again. Didn’t keep appointment time, took later arrival before me, rude and perhaps dangerous X-Ray technician who refused to give me lead protective covering, and office manager foolish enough to think that my reporting this awful service to her was my bad. UGH!!
Go there every year for bi lateral and sometimes diagnostic mammograms. Also had a breast biopsy there. I was always treated kindly by everyone and made to feel comfortable. I highly recommend this center.
I’ve had to get several MRIs here and it’s been a quick and painless experience, that’s not the reason for my 5 star review alone. The way they handled my 2 year old son was beyond incredible.I cannot say how awesome they are enough.
Had a CT lung scan done 3 weeks ago. 2 weeks ago I went there and gave them my lung scans from NY taken 2 years ago for comparison. I have called a few times and so has my doctor and as of yet the radiologist has not looked at them. 2 weeks …
I went in for an MRI on April 2nd to confirm suspected inguinal hernias report confirmed the hernias but did not give detailed information on them Weather Direct or not the exact size location and weather just plugged with tissue or how …
They are a “No Lift Facility “!!! What does that mean??? Are they really discriminating against wheelchair users, adult children and the elderly? Among others?? Why don’t they get a Hoyer lift or teach their staff safe lifting procedures?? …
Everyone has been so kind and professional at this facility. I want to give special recognition to Mark in Imaging. I had several questions about the type of diagnostic procedure I was undergoing and the terminology. He graciously answered my questions and perfectly explained the meaning of the term “lymphoscintigraphy.” Thank you.
I went for a C.T test. I was very nervous but the radiologist technician was amazing. He answered all my questions. He was honest and kind . He reassured me through the whole process.
I has a gastrografin enigma. Staff was on time, courteous, friendly and professional. The radiology assistants answered every question clearly.
Dr. John W. GIanni, who performed the procedure, was gentle, and, explained …
After dealing with billing errors for a decade a very smart young woman named Katlyn Kennedy, who works at Twin Lakes Imaging at registration in the Woman’s Center, was able to figure out why I was being billed wrong…and Katlyn fixed it in five minutes! She is an asset and true professional. Thanks Katlyn!
The staff is amazingly helpful, skilled and efficient. The Halifax Patient Portal is a nightmare. High-schoolers can do better than this. I eventually had to drive to the Imaging Center to get my test results. I would give this no stars but the Imaging people are great and I don’t want them to get any grief.
Came here for a mammogram the lady at the front desk was extremely rude. They refused to provide the service even I had a prescription from my family doctor and insurance to pay for it. Go there if you like to be treater like garbage..
I have been going to Twin Lakes Imaging for years for my mammograms. They are always efficient, pleasant, and thorough. Today’s experience was efficient. But, that’s about all I can say that is positive. The technician was kurt, snippy, …
When the person on phone making the appt for you, please make sure you write their name down as there is so many people who make appts they never know who it is as we had a appt 2 weeks ago came to the appt and never had us written down and …
Think the person checking in patients for mammograms needs to take a vacation, rude and disrespectful. I’m the one that should have been upset since I was “skipped over” and had to wait longer. The person performing the mammograms stands …
Young lady was very cold and impersonal never told me her name had no name tag. Gave me directions like she was a robot put your feet straight and don’t move them. Put this gown on take it off when done and close the door! I had to ask for …
Very nonchalant about the patient’s time. While I understand I came in for an Xray without an appointment, I was told an hour or less to get in and I could not leave the area just in case it was sooner. I asked about an appointment for …
There does not seem to be any coordination between the scheduling staff and the intake staff. My doctor faxed an order to the venue and I received a call that my original appointment had been canceled and that a new order was requested …
Told to sit at #3 table. Gave the lady my Medicare card, ID military card, and driver’s license. She gave me back ID stating it wasn’t needed. I told her I had Tri-Care for life. She had no idea what that was, she went to get help. …
Arrived for a 7am appointment and noticed several people being called for their appointment. I was being overlooked an inquired why 8 people have been called ahead of me. Mariah stated that my name had been called several times and I …
Love Twin Lakes Imaging! The doctors are amazing! All of the technicins are so positive and upbeat and always have as smile! Don’t forget to try Upper Crust when you leave. The best lunch in town!
The scheduler I spoke was rude and very unprofessional. She stated a representative called me earlier and left me message. I told her I was in a business meeting, and when checked the message I could not understand her because she was …
I asked the MRI tech if she had her Covid-19 vaccine? She said “No… none of us are getting it”. So clearly your staff are part of the problem 🙄
“We respect our employees rights and privacy to make wise personal healthcare …
This was my first time here and first time recieving an ultrasound. The staff were courteous, almost robotic. Not as friendly or warm as some places ice been and when dealing with health issues, that matters. The check in took longer then …
Two stars – both for the tech – she was great. Otherwise, going to find another place to go for imaging. Their waiting room was full of people not wearing masks – talk about a super spreader place! Also, I thought only the patient was …
The girl at desk 4 was rude and unprofessional. She chomped on gum loudly the whole time she was taking my information. She handed me a form and asked me to “review it and see if everything is correct” I did so and saw that she had listed …
Had to come in for a chest xray – was told it was a 45 minute wait, but I was called in happily after only 5 minutes. Very clean, friendly staff, and a warm environment. However – no wifi for patients or cell service once you step into the …
Unsafe for patients and unprofessional staff. I went into there to purchase imagery and there was a cost associated. The day prior, I called and was told there was a fee for it (which is fine). When I arrived to pay for it, the office …
The woman who did my IV seemed a bit annoyed when I told her I might pass out, but thankfully I didn’t. But Chris who did my MRI was amazing! Super calm, really nice, and put the contrast in my IV slowly so I didn’t feel it / risk passing out. I got his name specifically just so I could shout him out! 🙂
Staff was awesome. Would have rated them higher if they attended their own waiting room. People not wearing a mask or not wearing them properly. And they were letting people in that were waiting for other people to finish their test. I did …
Finally, someone who knows how to do a mammo that isn’t excruciatingly painful! Thank you Nickie! Hope I spelled your name correctly. I hadn’t been there for two years because some older lady hurt me so much that I didn’t ever plan on getting another mammogram! The checking in was quick and the wait was short. 👍😊 …
TRIED TO PERFORM WRONG TEST! Very disappointed with the professionalism of this facility. They set me up for a carotid artery cat scan. I questioned this and was told no this was what they were doing. I said NO! please check and verify the …
I am an 18 yr breast cancer survivor and have had 4 biopsies when I live in a northern state. I wasnt looking forward to a 5th biopsy which I had recently. But Sarah…Paulette and Dr Tocci we all amazing! Absolutely love both those Techs and Dr Tocci too!
So disappointed with this place. Been here 3 times and everything has gone great. Today, I got a call from a collections agency regarding debts owed to this office. This is the first time I’ve heard of any bills or money owed. No mail has …
From the moment I got there the Information person was so nice and welcoming. Once inside, the front end staff was professional, friendly, quick, and efficient. …
My appointment was at 7am, but I was to.d to arrive 30 minutes early to do “paperwork”, even with Covid still going on and doctors telling you to only arrive 5 minutes early for safety…. The doors are locked until 6:45 and there was …
I was unable to do the brain MRI scan the first time I went in. My doctor prescribed me a sedative, even with the sedative I was having major major major anxiety and was very scared to do the scan.. Kim and Morgan were my technicians and …
Every member of my family has been a patient at Twin Lakes over many years. We have never had a negative experience. Everyone on staff is polite, helpful and professional. We always receive excellent service and attention whether it’s scheduling an annual exam or being seen for an emergency.
30 minutes late with no apology. My time is valuable too. The tech was bossy, cold, and didn’t introduce herself. I would expect that with a study as personal as a mammogram there would be some care and compassion in “patient care”. I am a …
The young Asian lady (tech) was amazing. Nice and professional. Staff needs to be more friendly in my opinion. Reason for the one is that I was hung up on twice because I jumped in and asked a question. I interrupted he said in the billing …
Trying to schedule a CT scan which Dr ordered and was told on phone the order was not there (two days after sent). Called Dr office and was told the order was in fact sent and had been in their portal requesting ASAP. Called back to Twin …
Sept. 2020 Mammogram: Check in was quick. I was 30 minutes early so my waiting time was normal. The staff was gentle, caring and knowledgeable, friendly and on time. Sept 2020 breast biopsy: I was 20 minutes early. Check in was quick. …
I went in for X-rays & Rachel who is a Student has definitely found her calling! She was Amazing. Sherri was great as well. Both of the ladies made me feel very comfortable and if I was able to request them again, I would! Thanks ladies!!
A shining example of workplace excellence. I have been to twin lakes many times for imaging. Always treated with respect and professionalism. 5 stars plus!
The scheduler (Randi) and her supervisor (Amber) went above and beyond to schedule a test for me. I just walked out the Dr.’s office with a diagnostic mammogram order in my hand. I was frantic on wanting the test done immediately that I was …
I had my first experience at the Women’s Center for a mammogram, and ultrasound. I was very pleased with the entire process. The technicians were all extremely informative, kind, and easy to talk with. I also met one of the radiologists who …
My appointment time was 12:50pm, I was asked to arrive at 12:20pm. I arrived at 12:15pm was registered, I paid my visit in full, and was taken back to a second waiting room. …
Really great experience! Everyone from the front desk staff to the techs went above and beyond. They were all so nice and my appointment was fast, efficient, and painless. I definitely recommend this office.
My nurses Carmen and Jennifer at the surgery center were so sweet and comforting. Just wanted to give a shout out how awesome they were. They’re great at their jobs.
Horrible. Dirty equipment does not seem to follow Covid Protocol. Difficulty scheduling appointments. Not notified of cancellations in advance which meant a wasted trip. …
Been a patient for years. Always received exemplary care. Plenty of parking. Extremely well organized. You can actually do your check in paperwork and make payments at your leisure in the comfort of your home BEFORE driving to the facility. …
Before the below all the technicians have been great here at the Twin Lakes location.
This place is absolute TRASH. From scheduling mix-ups to the scan readings. Two …
I have been here for many things and there is this tall blonde woman, and I have nothing against tall blonde women because I am one, who is so rude and once grab my arm Dug her nails and me and try to stick a needle in to me without asking …
Not at all satisfied
Quick efficient service.
Great staff clean place
The receptionist is very nice
Great staff, quick service
Went pretty quick and nice staff
Attentive and courteous staff. Highly recommend!
Very nice and clean. Professional and helpful staff
Efficient and friendly staff. Place is a well oiled machine.
Easy booking, Prompt service, So much better than most cities.
great place staff was very friendly felt like home excellent service great parking
Caitlin was wonderful! Professional and helpful.
Soooo super busy. They over book
Always fast, friendly service. Greg is particularly awesome. Thank you guys!
Everyone was Great and Professional; Facility CLEAN!
Placed my reports on CD in 2 days!
Took forever to reach out about my appointment after my dr ordered one. When they called it was so late I honestly forgot all about the order! Clowns!
Comfortable, relaxed and no long waits. Everyone who works there is pleasant and friendly.
We’ve had X-Rays and MRI’s at Twin Lakes and are very pleased with
the service and staff.
Nobody looks forward to these visits, but they are always as pleasant as possible at Twin Lakes!
Had my mammo there and was treated with respect and dignity. The waiting room was comfortable and the wait was fast.
Be wary of surprise bills. I was under the impression that if I paid cash, it would only be $700. I paid it. A month later I got bills for $1014 and $1500. Nobody will even help explain what those bills are for.
Excellent service, friendly, professional staff.
Absolutely the most organized, professional, efficient and friendly medical facility I’ve ever been to!
Never a bad experience here. Updating your info through the web portal makes the process much faster and easier.
Staff is friendly and professional. The facility is clean and comfortable. It’s always a crowded wait room when I go there, but the wait time is good compared to the number of people.
Gave me the wrong meds made be break out told me to call if it was getting worse and when i did call. They said i had to come in again because they rotate doctors bee. Waiting over 30 min for a quick come down in and out. And i can’t stop itching
Always fast and professional. Works in a caring manner they makes me feel comfortable with any service i go for. I have been going here for a couple of years.
I’ve been here a few times. The staff is friendly, I’ve always had a great ultrasound tech and the wait is never too long.
Was here last week and the staff was very friendly and the tech was very caring to my needs and gentle. I’d refer anyone I know to come here. Wasn’t a long wait and that in itself is 5 stars to me.
They need better communication! If you have a question they act like you are asking them for their life ! Worst place to go . Staff should be happier if you hate your job that much listen find a new one !!! Or suck it up and make the best of it !
I will NEVER use this place again. Didn’t keep appointment time, took later arrival before me, rude and perhaps dangerous X-Ray technician who refused to give me lead protective covering, and office manager foolish enough to think that my reporting this awful service to her was my bad. UGH!!
Fast courteous service, convenient parking and easy access for all
Best care for people with fears. Alicia was extremely
careful and explained everything before the Dr. came in. Nice to have such caring techs!
Jillyan Perrine is the best Ultrasound tech! Extremely caring and great at what she does! Highly recommend!
The staff is sweet in the facility, call center not so much but the doctors and other staff members are awesome.
Jillyan is such an amazing ultrasound tech! She is so kind and thorough and makes you feel so comfortable!
Go there every year for bi lateral and sometimes diagnostic mammograms. Also had a breast biopsy there. I was always treated kindly by everyone and made to feel comfortable. I highly recommend this center.
I’ve had to get several MRIs here and it’s been a quick and painless experience, that’s not the reason for my 5 star review alone. The way they handled my 2 year old son was beyond incredible.I cannot say how awesome they are enough.
Had a CT lung scan done 3 weeks ago. 2 weeks ago I went there and gave them my lung scans from NY taken 2 years ago for comparison. I have called a few times and so has my doctor and as of yet the radiologist has not looked at them. 2 weeks …
I went in for an MRI on April 2nd to confirm suspected inguinal hernias report confirmed the hernias but did not give detailed information on them Weather Direct or not the exact size location and weather just plugged with tissue or how …
They are a “No Lift Facility “!!! What does that mean??? Are they really discriminating against wheelchair users, adult children and the elderly? Among others?? Why don’t they get a Hoyer lift or teach their staff safe lifting procedures?? …
Everyone has been so kind and professional at this facility. I want to give special recognition to Mark in Imaging. I had several questions about the type of diagnostic procedure I was undergoing and the terminology. He graciously answered my questions and perfectly explained the meaning of the term “lymphoscintigraphy.” Thank you.
I went for a C.T test. I was very nervous but the radiologist technician was amazing. He answered all my questions. He was honest and kind . He reassured me through the whole process.
I has a gastrografin enigma. Staff was on time, courteous, friendly and professional. The radiology assistants answered every question clearly.
Dr. John W. GIanni, who performed the procedure, was gentle, and, explained …
Jillyan Perrine Was an absolute pleasure! She was efficient & so nice when doing my ultrasounds. Highly recommend seeing them for any radiology needs.
After dealing with billing errors for a decade a very smart young woman named Katlyn Kennedy, who works at Twin Lakes Imaging at registration in the Woman’s Center, was able to figure out why I was being billed wrong…and Katlyn fixed it in five minutes! She is an asset and true professional. Thanks Katlyn!
The staff is amazingly helpful, skilled and efficient. The Halifax Patient Portal is a nightmare. High-schoolers can do better than this. I eventually had to drive to the Imaging Center to get my test results. I would give this no stars but the Imaging people are great and I don’t want them to get any grief.
My mom goes here frequently and always has great things to say. She recently went and Alicia in X-ray was just wonderful.
Came here for a mammogram the lady at the front desk was extremely rude. They refused to provide the service even I had a prescription from my family doctor and insurance to pay for it. Go there if you like to be treater like garbage..
I took my 89 year old mother in for a mammogram. The staff was beyond kind and patient with her. Another great experience at Twin Lakes.
I have been going to Twin Lakes Imaging for years for my mammograms. They are always efficient, pleasant, and thorough. Today’s experience was efficient. But, that’s about all I can say that is positive. The technician was kurt, snippy, …
When the person on phone making the appt for you, please make sure you write their name down as there is so many people who make appts they never know who it is as we had a appt 2 weeks ago came to the appt and never had us written down and …
Think the person checking in patients for mammograms needs to take a vacation, rude and disrespectful. I’m the one that should have been upset since I was “skipped over” and had to wait longer. The person performing the mammograms stands …
Young lady was very cold and impersonal never told me her name had no name tag. Gave me directions like she was a robot put your feet straight and don’t move them. Put this gown on take it off when done and close the door! I had to ask for …
Very nonchalant about the patient’s time. While I understand I came in for an Xray without an appointment, I was told an hour or less to get in and I could not leave the area just in case it was sooner. I asked about an appointment for …
There does not seem to be any coordination between the scheduling staff and the intake staff. My doctor faxed an order to the venue and I received a call that my original appointment had been canceled and that a new order was requested …
Told to sit at #3 table. Gave the lady my Medicare card, ID military card, and driver’s license. She gave me back ID stating it wasn’t needed. I told her I had Tri-Care for life. She had no idea what that was, she went to get help. …
Arrived for a 7am appointment and noticed several people being called for their appointment. I was being overlooked an inquired why 8 people have been called ahead of me. Mariah stated that my name had been called several times and I …
Love Twin Lakes Imaging! The doctors are amazing! All of the technicins are so positive and upbeat and always have as smile! Don’t forget to try Upper Crust when you leave. The best lunch in town!
The scheduler I spoke was rude and very unprofessional. She stated a representative called me earlier and left me message. I told her I was in a business meeting, and when checked the message I could not understand her because she was …
I asked the MRI tech if she had her Covid-19 vaccine? She said “No… none of us are getting it”. So clearly your staff are part of the problem 🙄
“We respect our employees rights and privacy to make wise personal healthcare …
This was my first time here and first time recieving an ultrasound. The staff were courteous, almost robotic. Not as friendly or warm as some places ice been and when dealing with health issues, that matters. The check in took longer then …
Two stars – both for the tech – she was great. Otherwise, going to find another place to go for imaging. Their waiting room was full of people not wearing masks – talk about a super spreader place! Also, I thought only the patient was …
The girl at desk 4 was rude and unprofessional. She chomped on gum loudly the whole time she was taking my information. She handed me a form and asked me to “review it and see if everything is correct” I did so and saw that she had listed …
Had to come in for a chest xray – was told it was a 45 minute wait, but I was called in happily after only 5 minutes. Very clean, friendly staff, and a warm environment. However – no wifi for patients or cell service once you step into the …
Unsafe for patients and unprofessional staff. I went into there to purchase imagery and there was a cost associated. The day prior, I called and was told there was a fee for it (which is fine). When I arrived to pay for it, the office …
The woman who did my IV seemed a bit annoyed when I told her I might pass out, but thankfully I didn’t. But Chris who did my MRI was amazing! Super calm, really nice, and put the contrast in my IV slowly so I didn’t feel it / risk passing out. I got his name specifically just so I could shout him out! 🙂
Staff was awesome. Would have rated them higher if they attended their own waiting room. People not wearing a mask or not wearing them properly. And they were letting people in that were waiting for other people to finish their test. I did …
Finally, someone who knows how to do a mammo that isn’t excruciatingly painful! Thank you Nickie! Hope I spelled your name correctly. I hadn’t been there for two years because some older lady hurt me so much that I didn’t ever plan on getting another mammogram! The checking in was quick and the wait was short. 👍😊 …
TRIED TO PERFORM WRONG TEST! Very disappointed with the professionalism of this facility. They set me up for a carotid artery cat scan. I questioned this and was told no this was what they were doing. I said NO! please check and verify the …
I am an 18 yr breast cancer survivor and have had 4 biopsies when I live in a northern state. I wasnt looking forward to a 5th biopsy which I had recently. But Sarah…Paulette and Dr Tocci we all amazing! Absolutely love both those Techs and Dr Tocci too!
So disappointed with this place. Been here 3 times and everything has gone great. Today, I got a call from a collections agency regarding debts owed to this office. This is the first time I’ve heard of any bills or money owed. No mail has …
From the moment I got there the Information person was so nice and welcoming. Once inside, the front end staff was professional, friendly, quick, and efficient. …
Watch out. X-ray department likes to double bill you when you pay cash. It’s your credit they’re ruining, not theirs.
My appointment was at 7am, but I was to.d to arrive 30 minutes early to do “paperwork”, even with Covid still going on and doctors telling you to only arrive 5 minutes early for safety…. The doors are locked until 6:45 and there was …
I was unable to do the brain MRI scan the first time I went in. My doctor prescribed me a sedative, even with the sedative I was having major major major anxiety and was very scared to do the scan.. Kim and Morgan were my technicians and …
Every member of my family has been a patient at Twin Lakes over many years. We have never had a negative experience. Everyone on staff is polite, helpful and professional. We always receive excellent service and attention whether it’s scheduling an annual exam or being seen for an emergency.
30 minutes late with no apology. My time is valuable too. The tech was bossy, cold, and didn’t introduce herself. I would expect that with a study as personal as a mammogram there would be some care and compassion in “patient care”. I am a …
The young Asian lady (tech) was amazing. Nice and professional. Staff needs to be more friendly in my opinion. Reason for the one is that I was hung up on twice because I jumped in and asked a question. I interrupted he said in the billing …
Trying to schedule a CT scan which Dr ordered and was told on phone the order was not there (two days after sent). Called Dr office and was told the order was in fact sent and had been in their portal requesting ASAP. Called back to Twin …
Sept. 2020 Mammogram: Check in was quick. I was 30 minutes early so my waiting time was normal. The staff was gentle, caring and knowledgeable, friendly and on time. Sept 2020 breast biopsy: I was 20 minutes early. Check in was quick. …
I went in for X-rays & Rachel who is a Student has definitely found her calling! She was Amazing. Sherri was great as well. Both of the ladies made me feel very comfortable and if I was able to request them again, I would! Thanks ladies!!
A shining example of workplace excellence. I have been to twin lakes many times for imaging. Always treated with respect and professionalism. 5 stars plus!
The scheduler (Randi) and her supervisor (Amber) went above and beyond to schedule a test for me. I just walked out the Dr.’s office with a diagnostic mammogram order in my hand. I was frantic on wanting the test done immediately that I was …
RIDICULOUS!!!!!
2 1/2 HOUR WAIT!!!!!!
Appointment was at 5:10pm was asked to arrive at 4:40pm. Arrived on time, …
I had my first experience at the Women’s Center for a mammogram, and ultrasound. I was very pleased with the entire process. The technicians were all extremely informative, kind, and easy to talk with. I also met one of the radiologists who …
My appointment time was 12:50pm, I was asked to arrive at 12:20pm. I arrived at 12:15pm was registered, I paid my visit in full, and was taken back to a second waiting room. …
Really great experience! Everyone from the front desk staff to the techs went above and beyond. They were all so nice and my appointment was fast, efficient, and painless. I definitely recommend this office.
My nurses Carmen and Jennifer at the surgery center were so sweet and comforting. Just wanted to give a shout out how awesome they were. They’re great at their jobs.
Horrible. Dirty equipment does not seem to follow Covid Protocol. Difficulty scheduling appointments. Not notified of cancellations in advance which meant a wasted trip. …
Been a patient for years. Always received exemplary care. Plenty of parking. Extremely well organized. You can actually do your check in paperwork and make payments at your leisure in the comfort of your home BEFORE driving to the facility. …
Before the below all the technicians have been great here at the Twin Lakes location.
This place is absolute TRASH. From scheduling mix-ups to the scan readings. Two …
I have been here for many things and there is this tall blonde woman, and I have nothing against tall blonde women because I am one, who is so rude and once grab my arm Dug her nails and me and try to stick a needle in to me without asking …