Awful billing.they bill you even if you did not authorize services then if you try to dispute it they basically say f..you and send you to collections.
Totally disappointed with the billing service…waiting time was supposed to be 11 minutes…on the phone for 20 and no service. I guess they really don’t want to be paid! There website is not user friendly and is prime for data breaches.
Stay away from them. Their billing department is terrible. They keep sending me bills after they have been paiod. Called 3 times and still getting bills.
Radiology of Appleton filed a lawsuit against my mom and will be taking her to court for a $500 bill we didn’t know she had. They had the time and effort to file a lawsuit, but not mail or call.
Awful experience. Go elsewhere — this place deserves to be shut down! They will send your final bill straight to collections and make no attempt to contact you and there is no phone number to contact them. An absolute joke of a business. Do not go here! Why won’t google allow zero star ratings?
Guess what… Their billing department is the worst. They billed insurance in a different state, then sent it to collections when we asked them to fix their mistake. I’ve had other images sent to Fox Valley and didn’t have any of these issues. I guess I’ll take my wife to a hospital further away the next time there’s an emergency.
Awful billing department. I sent them $100, and then my invoice in the mail threatened collections!!
I called them and sat on hold for 40 minutes and finally hung up. …
Radiology Associates whacks patients with bills they did not authorize and forces them to pay, no recourse. Physicians don’t tell their patients that radiology servises are completely separate from the actual medical tests, essentially …
If I could give less than one star I would! Like others, my issues were billing. This took me almost a year to clear up. It is IMPOSSIBLE to find a person to assist you. Whoever they use for billing, but advertise you need to be …
Impossible to get any questions answered on a bill. Tried for months via phone to local numbers, email to program director and in person. 3rd party billing staff useless and never calls you back. Nice business model- charge you whatever …
Like every other review so far, the billing is where they get you. They outsource to a 3rd party so you can’t talk to anyone directly in the organization and like any 3rd party billing company, they just know what they are given. In my …
Not impressed with billing dept. The paper bill was very vague which seemed like spam when I got it in the mail. It took three phone calls just to find out what the charges were for, and another two just to pay. I asked for a mailed receipt …
My client’s prior insurance carrier was billed and, obviously, denied the claim. I’ve been trying for weeks now to give the updated insurance information to the billing office…no success. I’ve finally left a voicemail for the doctor at …
I have had the worst experience with Radiology Associate’s Billing department. If I could encourage you to go somewhere else, I would pay to advertise an alternative solution! However, as a patient and limited options in the Fox Valley, …
I cannot believe the pain that someone has to go through to get a bill paid. I’ve contacted the insurance company I’ve tried dozens of times to contact radiology associates. I am reaching out in anyway I can to get a bill that we never knew …
I went into ER for a miscarriage. Got a bill I was never supposed to see because of VA authorization number AND second insurance. They billed me for a charge that was not even billable because in the agreement with insurance it is a write …
BILLING MATTER ONLY RESOLVED AFTER FILING COMPLAINT WITH WISCONSIN DEPARTMENT OF AGRICULTURE, TRADE AND CONSUMER PROTECTION. This got someone from Madison Wisconsin assigned as a mediator to our case and was eventually resolved in our …
My review pertains to billing. I never received a bill for a payment and one fine day, I get a “Final Notice, we will send to collections blah blah…” …
I had an emergency room visit at ThedaCare Appleton in February. They all, 3 different bills at the same place, billed my personal insurance instead of the VA. I got the other 2 fixed because I received a bill from them. Here they did not …
If I could give 0 stars I would. We received a bill. Called about paying it. Lady informed us there was no balance. Great. Had been going through cancer treatment so there had been a lot of bills to wade through. Less than a month later I …
MATTER ONLY RESOLVED AFTER FILING COMPLAINT WITH WISCONSIN DEPARTMENT OF AGRICULTURE, TRADE AND CONSUMER PROTECTION. This got someone from Madison Wisconsin assigned as a mediator to our case and was eventually resolved in our favor. …
I would give zero if possible. Billing is impossible to get corrected. Going on over 6 months of repeatedly calling, emailing and asking for a bill to actually just get submitted to insurance and yet, still not submitted, still not …
They sent a bill to collections and never sent it to me. They did not apply the appropriate funds and show an itemized bill as promised. They then said they would remove from collections and correct and they have never done that.
I made a monthly payment plan to pay $51/month until my bill is paid. They have taken out the last 5 months of my payment plan of $51 and I got a collections notice. I called and they asked me to pay my bill. I said no I’m on a payment …
If I could give negative stars I would. I have been going back and forth with them for months on my bill. My husbands employer pays half our deductible and they put the payment on the wrong claim. I was told there was a credit on my …
This place is a joke. Good luck if you have to contact them.
As everyone else has said, billing department is terrible!
Really disappointed in the billing side of their business. Two different times had really frustrating experiences.
Never billed insurance and then sent the bill to collections.
When speaking with the billing department today, I thought that I was talking to someone in a noisy lunchroom in Nigeria. very frustrating!!!!
Awful billing.they bill you even if you did not authorize services then if you try to dispute it they basically say f..you and send you to collections.
Doesn’t even deserve a 1 star!! There is no phone number to contact then just a number to pay a bill! HIGHLY UNPROFESSIONAL!
Would not answer phone to help direct me to how to pay, terrible customer service.
Totally disappointed with the billing service…waiting time was supposed to be 11 minutes…on the phone for 20 and no service. I guess they really don’t want to be paid! There website is not user friendly and is prime for data breaches.
Stay away from them. Their billing department is terrible. They keep sending me bills after they have been paiod. Called 3 times and still getting bills.
I just received a statement for a service I had completed back in August 2019 but It was under Fox Valley not Appleton. Can anyone say double billing?
Radiology of Appleton filed a lawsuit against my mom and will be taking her to court for a $500 bill we didn’t know she had. They had the time and effort to file a lawsuit, but not mail or call.
This is a crooked outfit. Looking for more payment when they were paid in full.
Awful experience. Go elsewhere — this place deserves to be shut down! They will send your final bill straight to collections and make no attempt to contact you and there is no phone number to contact them. An absolute joke of a business. Do not go here! Why won’t google allow zero star ratings?
Guess what… Their billing department is the worst. They billed insurance in a different state, then sent it to collections when we asked them to fix their mistake. I’ve had other images sent to Fox Valley and didn’t have any of these issues. I guess I’ll take my wife to a hospital further away the next time there’s an emergency.
Awful billing department. I sent them $100, and then my invoice in the mail threatened collections!!
I called them and sat on hold for 40 minutes and finally hung up. …
Radiology Associates whacks patients with bills they did not authorize and forces them to pay, no recourse. Physicians don’t tell their patients that radiology servises are completely separate from the actual medical tests, essentially …
If I could give less than one star I would! Like others, my issues were billing. This took me almost a year to clear up. It is IMPOSSIBLE to find a person to assist you. Whoever they use for billing, but advertise you need to be …
Impossible to get any questions answered on a bill. Tried for months via phone to local numbers, email to program director and in person. 3rd party billing staff useless and never calls you back. Nice business model- charge you whatever …
Like every other review so far, the billing is where they get you. They outsource to a 3rd party so you can’t talk to anyone directly in the organization and like any 3rd party billing company, they just know what they are given. In my …
Not impressed with billing dept. The paper bill was very vague which seemed like spam when I got it in the mail. It took three phone calls just to find out what the charges were for, and another two just to pay. I asked for a mailed receipt …
My client’s prior insurance carrier was billed and, obviously, denied the claim. I’ve been trying for weeks now to give the updated insurance information to the billing office…no success. I’ve finally left a voicemail for the doctor at …
I have had the worst experience with Radiology Associate’s Billing department. If I could encourage you to go somewhere else, I would pay to advertise an alternative solution! However, as a patient and limited options in the Fox Valley, …
I cannot believe the pain that someone has to go through to get a bill paid. I’ve contacted the insurance company I’ve tried dozens of times to contact radiology associates. I am reaching out in anyway I can to get a bill that we never knew …
I went into ER for a miscarriage. Got a bill I was never supposed to see because of VA authorization number AND second insurance. They billed me for a charge that was not even billable because in the agreement with insurance it is a write …
BILLING MATTER ONLY RESOLVED AFTER FILING COMPLAINT WITH WISCONSIN DEPARTMENT OF AGRICULTURE, TRADE AND CONSUMER PROTECTION. This got someone from Madison Wisconsin assigned as a mediator to our case and was eventually resolved in our …
My review pertains to billing. I never received a bill for a payment and one fine day, I get a “Final Notice, we will send to collections blah blah…” …
I had an emergency room visit at ThedaCare Appleton in February. They all, 3 different bills at the same place, billed my personal insurance instead of the VA. I got the other 2 fixed because I received a bill from them. Here they did not …
If I could give 0 stars I would. We received a bill. Called about paying it. Lady informed us there was no balance. Great. Had been going through cancer treatment so there had been a lot of bills to wade through. Less than a month later I …
MATTER ONLY RESOLVED AFTER FILING COMPLAINT WITH WISCONSIN DEPARTMENT OF AGRICULTURE, TRADE AND CONSUMER PROTECTION. This got someone from Madison Wisconsin assigned as a mediator to our case and was eventually resolved in our favor. …
I would give zero if possible. Billing is impossible to get corrected. Going on over 6 months of repeatedly calling, emailing and asking for a bill to actually just get submitted to insurance and yet, still not submitted, still not …
They sent a bill to collections and never sent it to me. They did not apply the appropriate funds and show an itemized bill as promised. They then said they would remove from collections and correct and they have never done that.
I made a monthly payment plan to pay $51/month until my bill is paid. They have taken out the last 5 months of my payment plan of $51 and I got a collections notice. I called and they asked me to pay my bill. I said no I’m on a payment …
If I could give negative stars I would. I have been going back and forth with them for months on my bill. My husbands employer pays half our deductible and they put the payment on the wrong claim. I was told there was a credit on my …