Unfortunately, just as all the other reviews are saying, billing here is not good. Very disappointed by my experience here, and could never advise anyone else to go here for that reason.
Terrible company. When you go to the hospital, make sure to ask who the radiologist is on staff and then you can refuse “treatment” (I.e., image interpretation) from anyone from this company and ask for another radiologist. I’m just hoping that if this happens to me again, there is an alternative provider on staff at the time.
I paid my bill then I recieved a collection letter. I’m done with these guys. This is the 2nd time. I moving my mammograms over to Penrad and Penrose.. This group sucks.
I’m still getting billed and threatened with “collection agency action” for a
$10.16 bill that I paid on 10 Mar. (Today is 26 Mar.) Just try to reach human via their Phone Communication System. The final insult (I hope) is that you …
We have been receiving letters, likely bills, from these people for 4 years. The person listed on the (assumed) bill sold us the house 25 YEARS AGO, in 1996!!! Despite sending every letter back with a message written directly on the …
I had some imaging done at UCHealth in September 2019. I just now in Feb 2020 get a collections notice from this place. Upset that I was never informed that my images would be read elsewhere and that id be charged for it. They also told me …
Why are you sending me a text? Can’t you be like a normal company and send the ACTUAL statement through the mail? After all these negative reviews, you would think this company would rethink their process.
BILLING IS HORRRIBLE! Had an ultrasound done on my hand and received a bill 3 months later for it. I contacted my insurance and they ALREADY PAID IT 3 months ago! I called RIC’s billing phone number and was told I have to PROVE that they …
I’m breaking ranks with the 12 reviews prior who ALL gave 1 star. Here’s why…the medical staff took really good care of me. I honestly believe these people want to do a good job but they are surrounded with dissatisfied patients, poor …
Staff were very friendly and extremely professional. They were very concerned about my comfort and explained each procedure in detail and easy terms for me to understand. Christine Paprocki MS, PA-C Physician Assistant went above and beyond by ensuring that everything went smoothly.
Same details as everyone else. Received a bill two months ago and paid it with a credit card ($11). Just got a letter informing me that this tiny, not very old, and already paid debt had been turned over to a collection agency!!! Disgusting …
This business sent my husband’s claim to a collection office. All other medical bills were paid by Medicare and his supplemental insurance. I was shocked that he received this collection letter four and half months after his death. I …
Went to CSOG for a procedure, then Radiology Imaging bills the full amount for radiology. Then, WAY TOO SOON sends to collections, while provider and insurance take months and months with their endless loops. Started getting bills from …
Patient billing customer service is atrocious. Received only a fragmented automated message by voice mail threatening collection for unpaid balance for date of service RIC won’t provide me. No provider information left on message. Never …
Untimely, and apparently inaccurate billing led this company to send me invoices, that should have gone through insurance, over TWO years after the service was provided. Since the service was provided while my wife was in the military, we …
The women coerced my boyfriend into scheduling an appointment after being referred from another clinic. We ended up cancelling the appointment and several months later got a bill and then the collections letter. I will be calling the police about their fraudulent activities as there are many other reviews with the same issue.
Staff was knowledgable and helpful! Really felt like they cared and took me seriously. Billing was explained clearly and thoroughly! They went above and beyond to help!
I don’t know what agency can fine this practice, but I, like these other reviews, also received a collection notice for a bill for which I never received a statement. I will report them to the Better Business Bureau, but I am going to pay …
Their billing company is horrible. First invoice we sent in payment with credit card. They claim they never got it. Later discovered one of the charges the insurance company said they could not Bill. Second invoice received with one charge …
Not sure who these folks are, got a collection notice in the mail 4 months after services were provided at UCHealth Ragiology. I called UCHealth immediately and they told me that they use this company to read the results of the screenings. …
Absolutely the most ridiculous and scandalous company run far away from them if possible. My newborn had emergency surgery with x-rays for diagnosis purposes as well as others during her NICU stay. Can’t complain about the actual x-ray but …
Just a money racket. Have a $400 plus bill and they won’t even send you a paper copy just a text to some random link. Not professional!! Watch where you go to have your mammogram done, check with insurance for ALL available options. Lesson …
Was in ER 2 1/2 weeks ago for a foot injury. Just received a text stating I need to call them about my outstanding bill from radiology and imaging consultants. A text – wth, they haven’t even build my insurance yet let alone even sent a …
My father was admitted to memorial for Covid-19 symptoms. he lost his battle with the post covid complications. when all the bills started to come in, it was a lot to handle. calling multiple companies and explaining the hardship situation …
Not really sure on the quality of service provided as I never was in contact with Radiology & Imaging Consultants directly. My first interaction was a call from a collections agency due to a past due bill. I never received a bill from the …
This was “surprise billing” for which I never received any notices and my bill was placed for collection with AMERiCOLLECT- a horrible collection agency which accepts BUT NEVER POSTS or CREDITS payments on the account.Google them for …
Like everyone else said, billing is awful. Services were in January and I’m just now receiving a bill saying if they don’t receive payment they’re sending me to collections. This is the first bill I’ve received. I’ve been trying to pay it all day and the mail they sent gives no info on how to pay the bill. It’s a joke.
Absolute scam. Kaiser paid them, they have no record? Shows up on my credit report without any prior warning from this horrible place. Had no idea this was an issue. Called the collection agency to have the 2 collections removed. Ended up …
No issues with medical team. The billing team is the issue. Never received a bill from RI&I Consultants and instead received a collection notice. The collection company had no information on any previous attempts from R&I attempting to …
Services were fine at the center. BILLING FROM RIC IS UNPROFESSIONAL AND GET NO, ZIP, ZERO STARS! Imaging completed 4 months ago. RANDOM TEXT hits my phone today giving option to “CLICK2PAY” or call for assistance. I hit click to pay and …
Hanging up on patients. Chickens in the background when you call. Absolute nightmare. RIC, I was just hung up on. If you see this review, check and see who just accessed my account. That’ll be part of your problem right there. …
**Edit from my review yesterday. I got a phone call from Mary first thing this morning to rectify the situation immediately. She was very apologetic and great to speak with so I wanted to make sure I made note of that. It’s just unfortunate …
I,like the majority of the reviews, had major problems with the billing from company. I received a statement in January 2021 for a procedure performed May 2020. I immediately logged onto my insurance company and saw that the bill was not …
As most have said here, terrible company. Just got a bill in the mail today (05/24/2022) for services from back in September 2021. I called and they said insurance didn’t pay it all so I owe this amount. Why now 8 months after an …
Like others have said, I got a weird text asking for money instead of a email or letter of an invoice. Very unprofessional. I’m also mad that UC health would outsource imaging and not bother to tell me. …
Billing department needs work. Services were in September which were fine. I get three bills in the mail on the same day towards towards the end of May. Two of them say they were notified of a possible error that may have affected my …
Services were fine. Billing leaves something to be desired. Received a collection notice in the mail for a bill that we don’t recall receiving. Found out from the billing office that they mail the bill out 1 time. If you miss it, your mail …
I had no issues with this company until recently. I received a collection notice and did not receive a bill in the mail or a text message as I have previously. Additionally, my insurance paid them for their portion of my bill, and 3 days …
Same story as the rest. Billing nightmare. Sent to collections over a $13 bill never received and the office where I had the service performed shows no record that I owe any money. Of course they outsource the radiology and their own …
So… the front desk did NOT enter my health ID correctly… so they couId not get $300 covered from my insurance… so their billing then called me ice-cold and asked for personal confirmation of social etc… sounding like a scam, I said no and …
They call requesting your birth date and address, which you should always be hesitant in providing. When asked for them to verify what facility this is regarding or who they are affiliated with they won’t until you provide the information …
Received this week (late August) for a bill a bill dated late July for a service performed in Colorado Springs back in April of this year. They wanted the payment mailed back to their Denver PO Box with all my credit card information (to …
**Edited to add:
Called the billing manager’s number found in the responses to other reviews on here and it made all the difference. Friendly service and now working towards a …
Scam artists
Never received a bill from them and got sent to collections.
Paid my bill, and sent to collections. Do t get service from them.
Much like other reviews listed here we were sent to collections 3 months AFTER our insurance paid the for services in full.
Unfortunately, just as all the other reviews are saying, billing here is not good. Very disappointed by my experience here, and could never advise anyone else to go here for that reason.
Got a collections notice for $14 I never knew I even owed. Ridiculous, their billing department is trash.
everyone was friendly, professional & fun – made me at ease & we all shared thanksgiving menus – great folks
Thieves. Sent me a collection notice after I was billed by CS Orthopedic Group for MRI. Double billing in 2019! Really?
Sent me to collections for copay that i paid at time of service and never received a bill. Refuses to remove it. Still fighting for justice.
They bill you to “read” the labs after they do a scan twice. So you double pay. Stay away, rank 0 stars
Terrible company. When you go to the hospital, make sure to ask who the radiologist is on staff and then you can refuse “treatment” (I.e., image interpretation) from anyone from this company and ask for another radiologist. I’m just hoping that if this happens to me again, there is an alternative provider on staff at the time.
I paid my bill then I recieved a collection letter. I’m done with these guys. This is the 2nd time. I moving my mammograms over to Penrad and Penrose.. This group sucks.
I’m still getting billed and threatened with “collection agency action” for a
$10.16 bill that I paid on 10 Mar. (Today is 26 Mar.) Just try to reach human via their Phone Communication System. The final insult (I hope) is that you …
We have been receiving letters, likely bills, from these people for 4 years. The person listed on the (assumed) bill sold us the house 25 YEARS AGO, in 1996!!! Despite sending every letter back with a message written directly on the …
I had some imaging done at UCHealth in September 2019. I just now in Feb 2020 get a collections notice from this place. Upset that I was never informed that my images would be read elsewhere and that id be charged for it. They also told me …
Why are you sending me a text? Can’t you be like a normal company and send the ACTUAL statement through the mail? After all these negative reviews, you would think this company would rethink their process.
BILLING IS HORRRIBLE! Had an ultrasound done on my hand and received a bill 3 months later for it. I contacted my insurance and they ALREADY PAID IT 3 months ago! I called RIC’s billing phone number and was told I have to PROVE that they …
I’m breaking ranks with the 12 reviews prior who ALL gave 1 star. Here’s why…the medical staff took really good care of me. I honestly believe these people want to do a good job but they are surrounded with dissatisfied patients, poor …
Got a TEXT I owed them money but NEVER got an actual bill and I can’t even remember ever using them. This place is a real joke.
Staff were very friendly and extremely professional. They were very concerned about my comfort and explained each procedure in detail and easy terms for me to understand. Christine Paprocki MS, PA-C Physician Assistant went above and beyond by ensuring that everything went smoothly.
Same details as everyone else. Received a bill two months ago and paid it with a credit card ($11). Just got a letter informing me that this tiny, not very old, and already paid debt had been turned over to a collection agency!!! Disgusting …
This business sent my husband’s claim to a collection office. All other medical bills were paid by Medicare and his supplemental insurance. I was shocked that he received this collection letter four and half months after his death. I …
Went to CSOG for a procedure, then Radiology Imaging bills the full amount for radiology. Then, WAY TOO SOON sends to collections, while provider and insurance take months and months with their endless loops. Started getting bills from …
Patient billing customer service is atrocious. Received only a fragmented automated message by voice mail threatening collection for unpaid balance for date of service RIC won’t provide me. No provider information left on message. Never …
Untimely, and apparently inaccurate billing led this company to send me invoices, that should have gone through insurance, over TWO years after the service was provided. Since the service was provided while my wife was in the military, we …
The women coerced my boyfriend into scheduling an appointment after being referred from another clinic. We ended up cancelling the appointment and several months later got a bill and then the collections letter. I will be calling the police about their fraudulent activities as there are many other reviews with the same issue.
Staff was knowledgable and helpful! Really felt like they cared and took me seriously. Billing was explained clearly and thoroughly! They went above and beyond to help!
I don’t know what agency can fine this practice, but I, like these other reviews, also received a collection notice for a bill for which I never received a statement. I will report them to the Better Business Bureau, but I am going to pay …
Their billing company is horrible. First invoice we sent in payment with credit card. They claim they never got it. Later discovered one of the charges the insurance company said they could not Bill. Second invoice received with one charge …
Not sure who these folks are, got a collection notice in the mail 4 months after services were provided at UCHealth Ragiology. I called UCHealth immediately and they told me that they use this company to read the results of the screenings. …
Absolutely the most ridiculous and scandalous company run far away from them if possible. My newborn had emergency surgery with x-rays for diagnosis purposes as well as others during her NICU stay. Can’t complain about the actual x-ray but …
Just a money racket. Have a $400 plus bill and they won’t even send you a paper copy just a text to some random link. Not professional!! Watch where you go to have your mammogram done, check with insurance for ALL available options. Lesson …
Was in ER 2 1/2 weeks ago for a foot injury. Just received a text stating I need to call them about my outstanding bill from radiology and imaging consultants. A text – wth, they haven’t even build my insurance yet let alone even sent a …
My father was admitted to memorial for Covid-19 symptoms. he lost his battle with the post covid complications. when all the bills started to come in, it was a lot to handle. calling multiple companies and explaining the hardship situation …
Not really sure on the quality of service provided as I never was in contact with Radiology & Imaging Consultants directly. My first interaction was a call from a collections agency due to a past due bill. I never received a bill from the …
This was “surprise billing” for which I never received any notices and my bill was placed for collection with AMERiCOLLECT- a horrible collection agency which accepts BUT NEVER POSTS or CREDITS payments on the account.Google them for …
I was confused about my billing but Mary was really good at explaining all of the details to me. Very pleasant experience.
Like everyone else said, billing is awful. Services were in January and I’m just now receiving a bill saying if they don’t receive payment they’re sending me to collections. This is the first bill I’ve received. I’ve been trying to pay it all day and the mail they sent gives no info on how to pay the bill. It’s a joke.
Absolute scam. Kaiser paid them, they have no record? Shows up on my credit report without any prior warning from this horrible place. Had no idea this was an issue. Called the collection agency to have the 2 collections removed. Ended up …
No issues with medical team. The billing team is the issue. Never received a bill from RI&I Consultants and instead received a collection notice. The collection company had no information on any previous attempts from R&I attempting to …
Services were fine at the center. BILLING FROM RIC IS UNPROFESSIONAL AND GET NO, ZIP, ZERO STARS! Imaging completed 4 months ago. RANDOM TEXT hits my phone today giving option to “CLICK2PAY” or call for assistance. I hit click to pay and …
Hanging up on patients. Chickens in the background when you call. Absolute nightmare. RIC, I was just hung up on. If you see this review, check and see who just accessed my account. That’ll be part of your problem right there. …
**Edit from my review yesterday. I got a phone call from Mary first thing this morning to rectify the situation immediately. She was very apologetic and great to speak with so I wanted to make sure I made note of that. It’s just unfortunate …
I,like the majority of the reviews, had major problems with the billing from company. I received a statement in January 2021 for a procedure performed May 2020. I immediately logged onto my insurance company and saw that the bill was not …
As most have said here, terrible company. Just got a bill in the mail today (05/24/2022) for services from back in September 2021. I called and they said insurance didn’t pay it all so I owe this amount. Why now 8 months after an …
Like others have said, I got a weird text asking for money instead of a email or letter of an invoice. Very unprofessional. I’m also mad that UC health would outsource imaging and not bother to tell me. …
Billing department needs work. Services were in September which were fine. I get three bills in the mail on the same day towards towards the end of May. Two of them say they were notified of a possible error that may have affected my …
Services were fine. Billing leaves something to be desired. Received a collection notice in the mail for a bill that we don’t recall receiving. Found out from the billing office that they mail the bill out 1 time. If you miss it, your mail …
I had no issues with this company until recently. I received a collection notice and did not receive a bill in the mail or a text message as I have previously. Additionally, my insurance paid them for their portion of my bill, and 3 days …
Like so many others, the first bill I received from this office was a notice I’d be sent to collections. …
Same story as the rest. Billing nightmare. Sent to collections over a $13 bill never received and the office where I had the service performed shows no record that I owe any money. Of course they outsource the radiology and their own …
So… the front desk did NOT enter my health ID correctly… so they couId not get $300 covered from my insurance… so their billing then called me ice-cold and asked for personal confirmation of social etc… sounding like a scam, I said no and …
They call requesting your birth date and address, which you should always be hesitant in providing. When asked for them to verify what facility this is regarding or who they are affiliated with they won’t until you provide the information …
Received this week (late August) for a bill a bill dated late July for a service performed in Colorado Springs back in April of this year. They wanted the payment mailed back to their Denver PO Box with all my credit card information (to …
**Edited to add:
Called the billing manager’s number found in the responses to other reviews on here and it made all the difference. Friendly service and now working towards a …