The Rails West Federal Credit Union has been serving members since 1935. We are a non-profit financial institution, owned and controlled by our … See more
I’ve been a member here for about six years. I’m shocked to see anything but 5 stars on these reviews. Every single employee my wife and I have interacted with here at this branch have been only respectful and professional. We love rails west.
Charging 27 dollars to prevent someone’s money from being stolen is pretty crooked. I question the legitimacy of this crooked institution. My Identity was stolen and money was being taken out of my account at will. Instead of being a helpful, secure institution they treated me as an inconvenience to their work day.
I am not very happy with this bank. My online banking does not work and they didn’t know how to fix it so it has never been fixed. I can’t see how much money is in my account and whenever I try to call them to see how much is in my account or do anything I can never get ahold of someone. I am going to close my account there.
I have had nothing but terrible service. Sure the one loan officer we dealt with was great, until we got our loan and whenever I tried to contact her again I couldn’t get a hold of her nor would she return my call. The hours of the branches …
I’m tired of twice a year or so you change your log in procedure so I can’t get my banking done until I call in to complain. I’ve been with this union for over 50 yrs and the last two years have been a joke trying to do banking on line. You are not making it very easy on us seniors.
Audio teller is always down and for me the online banking has never worked. Whenever I jump through the hoops it always fails and says try again no matter what.
Best customer service ever, here!
Brandy was awsome on helping me set up my checking account , Love the people at this bank always friendly and very helpful
I always had nice experiences while at Railwest Credit union. Don’t have any complaints.
I’ve been a member here for about six years. I’m shocked to see anything but 5 stars on these reviews. Every single employee my wife and I have interacted with here at this branch have been only respectful and professional. We love rails west.
Hard to reach anyone. Have to call back several times each time. Dial a teller is down more often than not.
Charging 27 dollars to prevent someone’s money from being stolen is pretty crooked. I question the legitimacy of this crooked institution. My Identity was stolen and money was being taken out of my account at will. Instead of being a helpful, secure institution they treated me as an inconvenience to their work day.
I am not very happy with this bank. My online banking does not work and they didn’t know how to fix it so it has never been fixed. I can’t see how much money is in my account and whenever I try to call them to see how much is in my account or do anything I can never get ahold of someone. I am going to close my account there.
I have had nothing but terrible service. Sure the one loan officer we dealt with was great, until we got our loan and whenever I tried to contact her again I couldn’t get a hold of her nor would she return my call. The hours of the branches …
I’m tired of twice a year or so you change your log in procedure so I can’t get my banking done until I call in to complain. I’ve been with this union for over 50 yrs and the last two years have been a joke trying to do banking on line. You are not making it very easy on us seniors.
Audio teller is always down and for me the online banking has never worked. Whenever I jump through the hoops it always fails and says try again no matter what.