Rainier Connect announced today it has increased speeds on it’s Tacoma, WA network for all existing and new customers for no additional charge. … See more
(Translated by Google) If I could give -5 stars I would. The price is right, but the service permanently falls. About 3 hours home I have to reboot the internet box. You cannot have more than 2 things connected because if one works the …
Horrific customer service. Cant provide basic information even for business customers experiencing downtime. Have to wait up to 24 hra for a response for something they should be able to look up in a matter of minutes smh avoid this company …
Horrible customer service, raising rates, and horrible connection. Don’t try to move and have service unless you want to wait a week in a half to get second rate service hooked up.
I haven’t this company this since they came out and whenever I forget to pay my bill they discount my service but when I pay then I have to call and fight with them all the time like it’s bullshit whenever someone pays there the service …
Internet is down and customer support cannot give me an estimated time that they will have repairs done. I asked if it would be hours, days or weeks and was told it was impossible for them to know.
Great internet service. Customer service is great but too bad they cant take payments. Online payment system needs updating. Very slow and frustrating.
BRING BACK ADVANCED STREAM!!!!!!! Rainier Connect is horrible. Nothing works, including the employees. They can’t be counted on for anything and there internet sucks.
Our wifi hardly works its constantly stopping we have to restart it more then we use it. But its the only place that services our area. Please figure this out
Extremely slow internet. Slower than advertised with no solution after doing multiple tests with their support services. Advertised as 6mbps, was getting closer to 3. And to top it off, it’s the only isp in town.
im not a tech savy person, i had hours of crazyness trying to hook up
my device. Matthew at rainer conn. took the time to walk me though it.
without rainer/matthew i’d still be trying to figure it out.a huge THANK YOU to you guys!!
Service was great! Just a little disappointed in quality of food. Soggy lettuce and hamburger meat tasted like it was at the end of its “serve by” date
I don’t know what happened to this company. They claim to be partnered with click then when you cancel they have nothing to do with them. I was charged for 3 months I didn’t even live in this place because they claim “no one accessed the …
I don’t like it. I have seen it go down to 400 kilobytes per second (download) which is honestly the worst i’ve ever seen. I have had to unplug our router, then plug it back in multiple times. i’m getting sick of this and i hope you guys make it better. 1 star well deserved
Horrible internet provider. Payed for a specific service of 6mbs download speed. (Because that is the only service offered in my area) and on rare occasion do I actually get that speed. Most of the time i get between 1-4 mbs. Mix that in …
worst internet EVER. AND I MEAN EVER. i am a gamer and use this wifi and it is HORRIBLE, RANDOM OUTAGES ALL THE TIME, AND DONT EVEN TALK TO ME ABOUT THE HORRIBLE PRICES FOR 5 MEGABYTES PER SECOND AT $50!!!!
When Raineer Direct took over Click, we lost all radio stations, the movies are not good ( generally B movies), Frequently programs dont match titles. Very hard to contact.
Great service, there’s someone always ready to pick up the phone. There’s been a lot of work on my street and place, so any issues that have come up, they quickly respond, and fix my issues.
Overcharged. Slow Service. Had Net Connect for a decade with no problems. As soon as it went to RC it went down hill. Advance Stream has been great for me.
I have to admit, when my old internet service provider blended with Rainer Connect I was pretty unhappy. I assumed I’d be giving up the good prices and NV’s wonderful customer service and the bill payment options. I was wrong. Rainer is all …
Had Net Venture before Rainier Connect took over. Never had a problem with Net Venture. Since Rainier Connect took over nothing but connection issues. Seem like every other night no connection. I hate comcast but it might be time to change.
Everything was great when I went to sign up but now that I want to cancel, nobody has answered the phone nor responded to my customer tickets. Poor service. Nobody will transfer you but leave a message for you. Don’t use them.
I loved click but ever since switching to rainier connect they have been terrible My elderly mother has them and before COVID she paid her bill in cash or at the bill pay machine so since COVID she has not been able to pay her bill because …
Worst internet service provider in the county. The internet was not working so I called them and since it’s the weekend there is not a thing they will do do help you. STAY AWAY FROM THIS PLACE!!
The only reason I even use their service is because my apartment makes me. Absolute trash internet service. Random spikes without internet especially at night. Outages take days to fix. If you have a choice when picking internet do not pick them.
Never have i ever wished to kill myself more than when i had this internet provider, this is by far the worst internet provider you will ever encounter in your life. I should be paid for the time of my life that i have wanted to stab a …
Comcast is right across the street, but they won’t connect because this cul-de-sac belongs to Rainier Connect. I’m not sure whether to hate Comcast for refusing to take the money I want to throw at them for running a line, or Rainier …
It’s time to move on. My internet is constantly crashing. I’m writing this review on 4g because guess why? That’s right my Rainier Connect Internet ain’t working. I’ve made about 4 calls to their tech department in the last 9 months, who are really friendly, but can’t support their tech.
Honestly I needed a new router/modem brought out to me and they refused to send a tech out. But instead are making the three kids and I load up to drive all the way to there office. Customer care is lacking. I worked for wave broadband and would send techs put upon request.
I’m 73years old. Worked in the public service industry my whole life. This company has the VERY WORST customer service I have ever dealt with in my entire life!. Click never should have sold it to this incompetent group. LB Johnson
We had them for over two year and never had a problem with our service and customer service is wonderful. I wish I had them still but we moved out of their service area. We have Comcast now and I hate it, extra fees and horrible customer service.
Customer service is great but the product is terrible. I live in a condo that doesn’t allow Comcast and I can’t get a signal for dish so I am literally Being held hostage by my cable company. The number of HD channels are terrible and the …
Wanted to reduce costs so downgraded the land line to the $9.99 package, this ended up costing me $3.00 more that the previous phone package. The $9.99 basic digital phone ends up costing more than the $19.99 Enhanced Digital Phone through …
The customer service team is nice but my internet often goes out and will stop working at random times. It is very annoying. I had net venture previously and they were the best with customer service and connection. Too bad they sold out to Rainer Connect.
Apparently Rainier connect is very piecemeal as far as their availability to customers, so much so, that even in some apartment complexes they will service some buildings and not others. Not sure what that’s about but if you’re looking to …
These guys deserve no more than 2 stars. The quality of the internet is great when it’s actually working. Ever single day though for some reason, our internet goes out at least once a day. It’s extremely frustrating. I would not recommend.
Poor customer service and tech support. I spoke with a tech agent who advised me that I just needed a new modem. He sent me a list a approved modems. After I bought one and called back to install, they told me that I also needed a router …
I get the upload/download speeds I pay for without promo rate shenanigans or long-term contract silliness. Can’t say that of any other ISP I’ve had. I recently had to make a call to tech support and I got a real person right away who was friendly and quickly diagnosed the rather tricky problem I was having.
I actually give them 2.5 stars because the wifi and cable prices are reasonable but there are issues periodically like a channel freezing up for a long period of time. If anything occurs at night or on the weekend there won’t be a remedy …
Not a fan. My internet always drops & when I’m watching a show or listening to music on my phone, it randomly stops the video & I have to press play again. It’s not worth the price & tonight I’ve had to restart my modem 3x – it’s 2am & I’m …
They took care of a very complicated account situation with grace, respect, tact, and above all, efficiency and effectiveness. This was so much less painful than it could have been. (Ex housemate refused to cancel the existing internet …
I have only had this comapny for a month or so but so far, I have not had any issues with outages as others have complained about. Maybe this will change but for now, I have been very satisfied with both the service as well as the customer …
At one time, this was a 5 star review. I’ve been with Rainier Connect for years, but it’s time to move on. The people in the front office are very nice, but tech support lies through their teeth. The problem is NOT my computer. The problem …
Great experience setting me up and continuous up time for many many years since December 2010 to 2019 with probably 2 down times. I’m a business customer. Great price. I use it for internet phones and general use Internet. Good customer …
Absolutely horrible. We had Net-Venture at the lowest package (6Mbps) for years and years with no problem, and could stream movies and play games just fine. We upgraded to the second tier (12Mbps) a few years ago because we got a great …
We were forced to switch to them and we hate it. Our internet goes out every day, several times, for a couple minutes at a time. When we call them about this they say “everything looks okay on our end, must be on your end”. We never had any problem before switching to them, but this has gone on every day for 10 months now.
Don’t listen to the Comcast trolls. These guys are great. Rainier connect offers reliable fast internet service that is no different in quality than Comcast. Only, with Rainier connect, when they say unlimited internet, it IS TRULY …
Been with Rainier Connect for many years, can’t even remember, for as long as it’s been in Tacoma. The company bought out Harbornet, which I signed up for after my dissatisfaction with Comcast. …
Company has been bought out, now service is below average, as slow as dial-up. I switched to Comcast/Xfinity. I hated to switch, was happy to support a local company, but needed reliable service. They didn’t even have enough respect and …
They scammed me out of 29.43 because they switched the billing cycle. When I asked for a break down of my previous payment they said they no longer had information from click cable. When I ask to talk to higher up they said they couldn’t do that either. I wouldn’t deal with this company. I wouldn’t be referring no one here either
Terrible service, cuts out for 5 minutes every 5 minutes. They claim 24/7 service but when you call for support they say it’s outside of business hours or just hang up. Awful, avoid if at all possible.
*will update when my issue is resolved. Been waiting for a supervisor tech to call me about my internet service, been waiting PATIENTLY for a call back.** UPDATE** GOT A CALL BACK AND GOT MY INTERNET CONNECTED! IVE BEEN WITH RAINIER C. …
I miss Advanced Stream. Nothing but trash internet ever since being forced to switch to Rainier connect. Not worth the frequent disconnect, not worth dealing with their “24/7” service. Straight up not worth it.
I have had the internet for 3 months almost. Two of those months were spent going back and fourth with tech support because every hour of the day my internet would go down for about 20-30 min. I work from home, this means emails crashed, …
Worst service ever keeps going in and out and tech tried to do his best? Either way I’m very disappointed with the service I’m receiving it’s heartbreaking honestly because I’ve been such a loyal customer.
Ive used them for a total of maybe 5 or 6 years. Im just moving to my 3rd residence while using their service so I cant speak to their service in north Tacoma, but Ive lived Stadium District and the south end. So far, I have had zero …
Sent a bill for my client on a Friday. It was late and they will charge 10 $ for restart. It is now Wednesday. I am sure they have gotten the payment by now, but told her it will be on by next week. Now I know not to switch to them.
Informed today, by Rainier Connect, that leased modems can often times be returned/used. If you lease a modem from them, there is no guarantee that you are receiving a new device. This was only made known to me after several questions into their lease option. They need to be up front about their leased hardware being used.
We have Rainier Connect for our business in the Port of Tacoma area. To say that their service is horrible would be an understatement. Nearly everyday we have either our phone or internet go down, sometimes both simultaneously. We’ve had …
I’ve had poor internet service towards the end of my home the two back bedrooms have very spotty internet so bad that my girls have had to use they’re Hotspot to get anything to work
$50 for an instillation fee. The kid came in, plugged in one cord, then said they don’t actually set up equipment they don’t own.
So, basically paid $50 to set up my own wifi. Ridiculous.
i don’t find the service to be of good value. every single day for over a week 30% of my service goes out at 10:45. i have 2 tvs one has HD one does not. i use the one without fairly often. when cable goes out on it they tell me to go …
Offers one year promo rates, then go up rather a lot. The service isn’t the best, but does the job. Customer service has limited call hours and is slow to reply online. I had a charge that I was told was dropped, and it wasn’t. I’m overall not satisfied, but all internet companies pretty much suck, and there aren’t many options.
24/7 support, yeah right. Of course I only have issues when the office is closed. I have called in three times now to the after hours support line. Yet I keep losing my internet connection. Just called in again and was told that they could …
Ever since we were forced to change from Advanced Stream we have had nothing but issues with Rainier Connect. Cable is fine through them but internet goes out every week or so. It’s so frustrating cause everything relies on the internet nowadays.
Do not expect technical support beyond ‘turn it off and back on.’ They simply don’t have the expertise to deal with complicated situations. I found it easier to buy a new modem than to deal with their service department to fix the one I was provided.
If I were able to give negative stars, I would. What I do not like about this business? Poor quality. Poor value. Not professional (as far as office personnel) Their “Tech’s” were relatively responsive. Just unable to make their product …
I am 80 and on a fixed income and they just slapped me with a 3,000 dollar bill. They said I had to pay immediately or they would sue me for the bill and they will cut me off of cable. Their customer service are just a bunch of teens and …
Literally the most amateur hour company I’ve ever dealt with in my life – we were forced to use this trash service because the building we rented didn’t allow Comcast . …
Rainer connect is fairly good, but there are some drawbacks. My internet drops from time to time. The price is a bit more than Comcast internet. The customer service is usually better. Occasionally tech support will be a little less …
Been a customer for about two years, have not had one issue. not once! I have had all of the major providers and always had issues. Rainier Connect has been trouble free; quick to install the service, answered any questions I had, doesn’t …
I am a 10+ year customer of Click Cable. Rainer Connect has taken over and they are great. I am here to write about their customer service. I’ve had an issue with my box for almost two years. I didn’t want to get a new box because I didn’t …
Stay away. It seems they are toggling certain members. Our service was fine up until two months ago. Customer service is no exception either. The techs don’t call back and the ladies answering the calls are subpar. …
Our family has been with these guys for years. So grateful for Rainier. Very affordable! I probably only called them twice in the beginning of service but never had any problem or need to call them. Very satisfied customer.
We’ve been using this for over a year now and decided to switch off. The price is high for what you’re actually getting. Internet connection often gets lost and speed test results are always much lower than what you’re actually paying for. Customer services are great, but it’s just their internet that’s not worth your money.
Best Internet Service provider I have ever worked with. No surprises, super easy billing that is also timely, virtually never a single outage or brown out of bandwidth. Responsive and quick to pick up a phone even though I’ve rarely ever …
Tried to move my account over to a new address. Seemed simple enough, but poorly communicated dates, phone tag with customer care and moving my connection date and informing me afterwards broke my patience. Why pay more for the same service you get with the larger carriers?
This is a pretty conflicted review. On the one hand, I give Rainier Connect a 5/5 for service. I’ve used them for years, and they always provide prompt and helpful service from an actual human being. No hours of phone trees and tech support …
It’s fine until there is an issue. If a piece of equipment fails, you are just out of luck until they decide to call you back to schedule an appointment for replacement. It takes them a few days to call back, so you could probably …
I had a connection problem in the middle of the night it was kind of frustrating for me I called them up there was a really nice intelligent guy on the end of the line that fixed my problem. Good customer service excellent customer service outstanding. They got my video streaming again.
I would literally give ZERO stars if I could. I’m so over Rainier Connect. I’m writing this on my phone as I currently sit here while my internet has gone offline again for the billionth time. I’ve had them for years but the last year has …
If I could give them zero stars, I would. Constantly going out & back on almost every day. Any small change in weather & it goes out. They are so understaffed that it takes days to get it back up & running if it is due to weather. The staff …
The service has been good, no issues and is what I wanted. However, I do not watch tv that much anymore. So I decided to downgrade, get rid of the cable tv, and just keep the internet. …
Very happy with them. Looking for other options to for phone and Internet. They have great prices and I didn’t have to wait on hold forever. I also didn’t speak to any outsourced worker, that was nice. The process of moving to them has been …
I’m on day 6 with random disconnects and download speeds of 7Mbit when it works. I’m paying for 150Mbit. They sent a tech out to work on it, and the tech left me with the demarc box wide open and a rats nest of rusty cables falling out. I left a message with their advanced support team 48 hours ago. No call back.
Internet service is consistently inconsistent and disrupted even by just rainfall. Me and my husband were customers for three years always paying our bill every month as we were on auto pay but now we were overcharged by mistake on their …
Horrible customer service, they love to put you on hold after you’ve waited 10 minutes to talkk to a live person and then get nowhere.
Been horrible service since taking over from Click
Outstanding customer service when the internet got cut by the construction across the alley. It was a pleasant and productive experience from the first call, when the problem couldn’t be solved, they scheduled a technician to come just a …
I have been a customer since 2019 and I have never had an issue that wasn’t resolved in under 15 minutes. Twice I had to call and both times it was a outage affecting the Eastside. I love that I call and get someone right away! Compared to …
Awful quality of service. I’ve never had to call an internet company so much for outages. Every time a call they always deny they are having an outage, tech support only walks you through restarting your modem while insulting your …
Constantly dropping service, and because where I live they are the ONLY internet option available to me. I’ve been a customer for 9 years, and for 9 years it’s been the worst. They refuse to do anything to permanently fix the problem. Worst internet company. If you can get service through literally anyone else, do it.
Service always has issues. Tech support likes to deny they are having issues and implies you don’t know how to reset your modem and router when resetting doesn’t work. …
The Wi-Fi cuts out every couple days. Outages every month, and when you try to contact their “24 hour tech services” they have no clue what they’re doing or tell you basic information. I’ve used 2 different routers thinking that was the issue, turns out it was rainier connect. 0/10 would not recommend
Once again there is a problem with Rainier Connect’s TV stream. This never happens during work days, only weekends. They do have 24×7 support BUT they always want me to tell them what cable box I have–they must have that info. Then they …
I’ve been with Click and now Rainier Connect for many years. I’ve found the service overall to be excellent. Recently had inconsistency with internet connection and they sent someone out promptly. The technician was thorough and quickly …
If I could give them a zero star I would. They told us we had to go to streaming, from digital (although I have 2 friends still digital.) We have all equipment from them, shows constantly buffer, even when only using 1 TV. They have no on …
Used to never have a problem until the new streaming service. Now there is nothing but problems. Rainier Connect wants us to recommend them to our friends. Here’s my recommendation: Stay away from Rainier Connect. …
(Translated by Google) If I could give -5 stars I would. The price is right, but the service permanently falls. About 3 hours home I have to reboot the internet box. You cannot have more than 2 things connected because if one works the …
Only option for my building. Averaged an outage or two a month and service is only available when I’m at work.
Horrific customer service. Cant provide basic information even for business customers experiencing downtime. Have to wait up to 24 hra for a response for something they should be able to look up in a matter of minutes smh avoid this company …
Horbile services
Poor customer service
Awesome staff!
Very nice staff
Excellent service.
Scum. Avoid at all costs.
Great customer service
Good option from the big guys
Great people and service!
Terrible overcharging me every month
They suck and they lie 🙂
Just missing some swings..
New internet provider for me. We shall see.
Terrible experience so far.
Confused
Improved service, very good now
Out of date stuff but works ok
Customer service and fair pricing
Complete garbage honestly this internet provider sucks
Not good.
Great service and helpful customer service
Refreshing to get the internet speed that I pay for.
Closed due to COVID-19.
Great company, great customer service.
Very satisfied with the service, price is about average.
My remote still not working.
Friendly staff, and were quick to help out.
Steady speeds that don’t drop and excellent customer service
Nice when you need to pay your bill.
Excellent service. Very helpful and friendly customer service.
The internet is better then comcast
Over charge their customers. Not enough deals. No customer appreciation.
Garbage prices for little speeds
Shilled out in favor of repealing net neutrality despite promising us otherwise.
Awful service and frequent downs and outtages that may take hours at best to be fixed.
Friendly
Not getting the speeds I pay for. It is screwing up my TV viewing.
If you’re not completely forced to pick this trash can company DO NOT.
I have very easy to deal with and the customer service is great
Great Tech employees. Very knowledgeable.
I like their service and helping me out to get the most out of their services
Found customer service to be helpful. I would recommend them, I like they are local small business.
I like these guys..no attitudes..price is good for what you get..no problem ever with bills.. Thanks rainier connect…
Addressed significant issues, responded professionally. Changed review.
I enjoyed the service that Rainier connect gave me and everybody was very helpful
Been with them for 10yrs and still, really like them.
Love the bread here! Staff is great.
The best internet service I’ve had thanks for the past 8yrs.
Rates kept going up we quit.
These guys make me miss dial up.
Service drops several times a day, every day. …
Captioning is a joke. First letter of one word connects to last two letters of next word frequently.
Do not use this company. My internet does not work at least twice a month for a couple of days.
Eh they have low prices
Great local company. Good customer service. Reliable services.
The worst internet I have ever had and I’ve had dial up before.
Slow, slow connection speeds all times of the day. Great customer service, but poor connection speeds.
Avg family of 4 , 2 teens …all on Wi-Fi . not on problem since I ditched century , we only use phones no real computer work,.
I love Rainer connects service the location of the office could be anyplace and it would be better than where it is
Horrible customer service, raising rates, and horrible connection. Don’t try to move and have service unless you want to wait a week in a half to get second rate service hooked up.
Been a customer for two years never had any issues. Seems to be a good local choice to me.
I have been so disappointed to Rainier after they took over ReachOne. I recommended ReachOne to all my friends and family.
They been around for a long time and still good!
Terrible, unreliable connection every night. Technicians insist everything is fine on their end. Used to be great.
A far better company than Comcast. Good product, great prices and nice employees.
Nothing but the best service from this company. I wish they serviced the area we moves to. Thank you guys for the best year of internet service!
They take too long fix wifi after outage very bad quality and always having problems
If you need make one payment Sunday! Forget about this! You need waiting Monday! This is U.S?
Great internet company. We have been with Rainier connect for over the 10 years! Great service!
I want to thank Phillip for doing an outstanding job in setting up our service. A job well done!
I haven’t this company this since they came out and whenever I forget to pay my bill they discount my service but when I pay then I have to call and fight with them all the time like it’s bullshit whenever someone pays there the service …
Excellent company. Way better than the big guys. Great service and technical support.
Worst ever. Period… In my opinion just as dam bad as Comcast….😭 …
Since they’ve gone to ranier connect Walk away from this company 18 years of with Click lasted four months with rain or connect I’m out
Service fails every evening. Tech support asks the customer to fix his own problems. Worst service I have ever experienced.
Now, streaming content from RC cable channels, such as TCM, is not working. Pay for content you don’t get. Such a deal!
Internet is down and customer support cannot give me an estimated time that they will have repairs done. I asked if it would be hours, days or weeks and was told it was impossible for them to know.
I’ve worked with Rainier Connect for years. They have a professional staff that’s is helpful and very knowledgeable. Pricing is very reasonable.
Great internet service. Customer service is great but too bad they cant take payments. Online payment system needs updating. Very slow and frustrating.
BRING BACK ADVANCED STREAM!!!!!!! Rainier Connect is horrible. Nothing works, including the employees. They can’t be counted on for anything and there internet sucks.
They never warn ahead when doing “routine/scheduled maintenance”, thus cutting off anywhere around 6 hours of work time for us using it.
Our wifi hardly works its constantly stopping we have to restart it more then we use it. But its the only place that services our area. Please figure this out
Extremely slow internet. Slower than advertised with no solution after doing multiple tests with their support services. Advertised as 6mbps, was getting closer to 3. And to top it off, it’s the only isp in town.
im not a tech savy person, i had hours of crazyness trying to hook up
my device. Matthew at rainer conn. took the time to walk me though it.
without rainer/matthew i’d still be trying to figure it out.a huge THANK YOU to you guys!!
The Internet has been shoty for a couple of months they have not resolved the problem even with calls to customer service at least every week. …
Been waiting for Cable Guy since 8 AM. It is now after 2PM. If he ever shows up, I will let you know.
I love Rainier connect. We have had them forever and always have amazing service! You can’t beat the price!
Service was great! Just a little disappointed in quality of food. Soggy lettuce and hamburger meat tasted like it was at the end of its “serve by” date
i have never had worst internet ever terrible connection speeds and way over priced for what your getting out of it.
Loved Rainier connect as an alternative to Comcast and their terrible customer service. Friendly service and month to months contracts with no hassle
I don’t know what happened to this company. They claim to be partnered with click then when you cancel they have nothing to do with them. I was charged for 3 months I didn’t even live in this place because they claim “no one accessed the …
I don’t like it. I have seen it go down to 400 kilobytes per second (download) which is honestly the worst i’ve ever seen. I have had to unplug our router, then plug it back in multiple times. i’m getting sick of this and i hope you guys make it better. 1 star well deserved
Very helpful staff and tech support.
This company has great customer service. Every time I call they are polite and patient. I love this Company. Frank was very helpful.
Horrible internet provider. Payed for a specific service of 6mbs download speed. (Because that is the only service offered in my area) and on rare occasion do I actually get that speed. Most of the time i get between 1-4 mbs. Mix that in …
worst internet EVER. AND I MEAN EVER. i am a gamer and use this wifi and it is HORRIBLE, RANDOM OUTAGES ALL THE TIME, AND DONT EVEN TALK TO ME ABOUT THE HORRIBLE PRICES FOR 5 MEGABYTES PER SECOND AT $50!!!!
Don’t use this company as your internet provider, service is bad and their customer service is worst, again AVOID this company!
When Raineer Direct took over Click, we lost all radio stations, the movies are not good ( generally B movies), Frequently programs dont match titles. Very hard to contact.
Great service, there’s someone always ready to pick up the phone. There’s been a lot of work on my street and place, so any issues that have come up, they quickly respond, and fix my issues.
Overcharged. Slow Service. Had Net Connect for a decade with no problems. As soon as it went to RC it went down hill. Advance Stream has been great for me.
5 star customer service.
4 star prices.
3 star product. …
I have to admit, when my old internet service provider blended with Rainer Connect I was pretty unhappy. I assumed I’d be giving up the good prices and NV’s wonderful customer service and the bill payment options. I was wrong. Rainer is all …
Had Net Venture before Rainier Connect took over. Never had a problem with Net Venture. Since Rainier Connect took over nothing but connection issues. Seem like every other night no connection. I hate comcast but it might be time to change.
Everything was great when I went to sign up but now that I want to cancel, nobody has answered the phone nor responded to my customer tickets. Poor service. Nobody will transfer you but leave a message for you. Don’t use them.
I loved click but ever since switching to rainier connect they have been terrible My elderly mother has them and before COVID she paid her bill in cash or at the bill pay machine so since COVID she has not been able to pay her bill because …
Worst internet service provider in the county. The internet was not working so I called them and since it’s the weekend there is not a thing they will do do help you. STAY AWAY FROM THIS PLACE!!
The only reason I even use their service is because my apartment makes me. Absolute trash internet service. Random spikes without internet especially at night. Outages take days to fix. If you have a choice when picking internet do not pick them.
Never have i ever wished to kill myself more than when i had this internet provider, this is by far the worst internet provider you will ever encounter in your life. I should be paid for the time of my life that i have wanted to stab a …
Comcast is right across the street, but they won’t connect because this cul-de-sac belongs to Rainier Connect. I’m not sure whether to hate Comcast for refusing to take the money I want to throw at them for running a line, or Rainier …
It’s time to move on. My internet is constantly crashing. I’m writing this review on 4g because guess why? That’s right my Rainier Connect Internet ain’t working. I’ve made about 4 calls to their tech department in the last 9 months, who are really friendly, but can’t support their tech.
Honestly I needed a new router/modem brought out to me and they refused to send a tech out. But instead are making the three kids and I load up to drive all the way to there office. Customer care is lacking. I worked for wave broadband and would send techs put upon request.
I’m 73years old. Worked in the public service industry my whole life. This company has the VERY WORST customer service I have ever dealt with in my entire life!. Click never should have sold it to this incompetent group. LB Johnson
We had them for over two year and never had a problem with our service and customer service is wonderful. I wish I had them still but we moved out of their service area. We have Comcast now and I hate it, extra fees and horrible customer service.
Customer service is great but the product is terrible. I live in a condo that doesn’t allow Comcast and I can’t get a signal for dish so I am literally Being held hostage by my cable company. The number of HD channels are terrible and the …
Wanted to reduce costs so downgraded the land line to the $9.99 package, this ended up costing me $3.00 more that the previous phone package. The $9.99 basic digital phone ends up costing more than the $19.99 Enhanced Digital Phone through …
The customer service team is nice but my internet often goes out and will stop working at random times. It is very annoying. I had net venture previously and they were the best with customer service and connection. Too bad they sold out to Rainer Connect.
Apparently Rainier connect is very piecemeal as far as their availability to customers, so much so, that even in some apartment complexes they will service some buildings and not others. Not sure what that’s about but if you’re looking to …
These guys deserve no more than 2 stars. The quality of the internet is great when it’s actually working. Ever single day though for some reason, our internet goes out at least once a day. It’s extremely frustrating. I would not recommend.
Poor customer service and tech support. I spoke with a tech agent who advised me that I just needed a new modem. He sent me a list a approved modems. After I bought one and called back to install, they told me that I also needed a router …
I get the upload/download speeds I pay for without promo rate shenanigans or long-term contract silliness. Can’t say that of any other ISP I’ve had. I recently had to make a call to tech support and I got a real person right away who was friendly and quickly diagnosed the rather tricky problem I was having.
I actually give them 2.5 stars because the wifi and cable prices are reasonable but there are issues periodically like a channel freezing up for a long period of time. If anything occurs at night or on the weekend there won’t be a remedy …
Not a fan. My internet always drops & when I’m watching a show or listening to music on my phone, it randomly stops the video & I have to press play again. It’s not worth the price & tonight I’ve had to restart my modem 3x – it’s 2am & I’m …
They took care of a very complicated account situation with grace, respect, tact, and above all, efficiency and effectiveness. This was so much less painful than it could have been. (Ex housemate refused to cancel the existing internet …
I have only had this comapny for a month or so but so far, I have not had any issues with outages as others have complained about. Maybe this will change but for now, I have been very satisfied with both the service as well as the customer …
At one time, this was a 5 star review. I’ve been with Rainier Connect for years, but it’s time to move on. The people in the front office are very nice, but tech support lies through their teeth. The problem is NOT my computer. The problem …
I’ve had their service in the past and they were awesome. Great cable, internet and customer service.
Great experience setting me up and continuous up time for many many years since December 2010 to 2019 with probably 2 down times. I’m a business customer. Great price. I use it for internet phones and general use Internet. Good customer …
Absolutely horrible. We had Net-Venture at the lowest package (6Mbps) for years and years with no problem, and could stream movies and play games just fine. We upgraded to the second tier (12Mbps) a few years ago because we got a great …
We were forced to switch to them and we hate it. Our internet goes out every day, several times, for a couple minutes at a time. When we call them about this they say “everything looks okay on our end, must be on your end”. We never had any problem before switching to them, but this has gone on every day for 10 months now.
Don’t listen to the Comcast trolls. These guys are great. Rainier connect offers reliable fast internet service that is no different in quality than Comcast. Only, with Rainier connect, when they say unlimited internet, it IS TRULY …
Been with Rainier Connect for many years, can’t even remember, for as long as it’s been in Tacoma. The company bought out Harbornet, which I signed up for after my dissatisfaction with Comcast. …
Company has been bought out, now service is below average, as slow as dial-up. I switched to Comcast/Xfinity. I hated to switch, was happy to support a local company, but needed reliable service. They didn’t even have enough respect and …
They scammed me out of 29.43 because they switched the billing cycle. When I asked for a break down of my previous payment they said they no longer had information from click cable. When I ask to talk to higher up they said they couldn’t do that either. I wouldn’t deal with this company. I wouldn’t be referring no one here either
Terrible service, cuts out for 5 minutes every 5 minutes. They claim 24/7 service but when you call for support they say it’s outside of business hours or just hang up. Awful, avoid if at all possible.
*will update when my issue is resolved. Been waiting for a supervisor tech to call me about my internet service, been waiting PATIENTLY for a call back.** UPDATE** GOT A CALL BACK AND GOT MY INTERNET CONNECTED! IVE BEEN WITH RAINIER C. …
I miss Advanced Stream. Nothing but trash internet ever since being forced to switch to Rainier connect. Not worth the frequent disconnect, not worth dealing with their “24/7” service. Straight up not worth it.
I have had the internet for 3 months almost. Two of those months were spent going back and fourth with tech support because every hour of the day my internet would go down for about 20-30 min. I work from home, this means emails crashed, …
Worst service ever keeps going in and out and tech tried to do his best? Either way I’m very disappointed with the service I’m receiving it’s heartbreaking honestly because I’ve been such a loyal customer.
Ive used them for a total of maybe 5 or 6 years. Im just moving to my 3rd residence while using their service so I cant speak to their service in north Tacoma, but Ive lived Stadium District and the south end. So far, I have had zero …
Streaming is awful. I hate it! Customer service people are nice.
Sent a bill for my client on a Friday. It was late and they will charge 10 $ for restart. It is now Wednesday. I am sure they have gotten the payment by now, but told her it will be on by next week. Now I know not to switch to them.
Informed today, by Rainier Connect, that leased modems can often times be returned/used. If you lease a modem from them, there is no guarantee that you are receiving a new device. This was only made known to me after several questions into their lease option. They need to be up front about their leased hardware being used.
We have Rainier Connect for our business in the Port of Tacoma area. To say that their service is horrible would be an understatement. Nearly everyday we have either our phone or internet go down, sometimes both simultaneously. We’ve had …
I’ve had poor internet service towards the end of my home the two back bedrooms have very spotty internet so bad that my girls have had to use they’re Hotspot to get anything to work
$50 for an instillation fee. The kid came in, plugged in one cord, then said they don’t actually set up equipment they don’t own.
So, basically paid $50 to set up my own wifi. Ridiculous.
i don’t find the service to be of good value. every single day for over a week 30% of my service goes out at 10:45. i have 2 tvs one has HD one does not. i use the one without fairly often. when cable goes out on it they tell me to go …
Offers one year promo rates, then go up rather a lot. The service isn’t the best, but does the job. Customer service has limited call hours and is slow to reply online. I had a charge that I was told was dropped, and it wasn’t. I’m overall not satisfied, but all internet companies pretty much suck, and there aren’t many options.
24/7 support, yeah right. Of course I only have issues when the office is closed. I have called in three times now to the after hours support line. Yet I keep losing my internet connection. Just called in again and was told that they could …
Ever since they bought Click its been really bad. It goes out a lot. It’s slow and lags a lot. I’m checking out other providers. My family has had it.
Ever since we were forced to change from Advanced Stream we have had nothing but issues with Rainier Connect. Cable is fine through them but internet goes out every week or so. It’s so frustrating cause everything relies on the internet nowadays.
Do not expect technical support beyond ‘turn it off and back on.’ They simply don’t have the expertise to deal with complicated situations. I found it easier to buy a new modem than to deal with their service department to fix the one I was provided.
If I were able to give negative stars, I would. What I do not like about this business? Poor quality. Poor value. Not professional (as far as office personnel) Their “Tech’s” were relatively responsive. Just unable to make their product …
I am 80 and on a fixed income and they just slapped me with a 3,000 dollar bill. They said I had to pay immediately or they would sue me for the bill and they will cut me off of cable. Their customer service are just a bunch of teens and …
Literally the most amateur hour company I’ve ever dealt with in my life – we were forced to use this trash service because the building we rented didn’t allow Comcast . …
Good service. Very easy. Great customer service and follow up on questions. No billing hikes. …
Rainer connect is fairly good, but there are some drawbacks. My internet drops from time to time. The price is a bit more than Comcast internet. The customer service is usually better. Occasionally tech support will be a little less …
Been a customer for about two years, have not had one issue. not once! I have had all of the major providers and always had issues. Rainier Connect has been trouble free; quick to install the service, answered any questions I had, doesn’t …
I am a 10+ year customer of Click Cable. Rainer Connect has taken over and they are great. I am here to write about their customer service. I’ve had an issue with my box for almost two years. I didn’t want to get a new box because I didn’t …
Unfortunately Rainier Connect is unable to provide a stable and high speed connection for small businesses or any of us working from home. …
Stay away. It seems they are toggling certain members. Our service was fine up until two months ago. Customer service is no exception either. The techs don’t call back and the ladies answering the calls are subpar. …
Our family has been with these guys for years. So grateful for Rainier. Very affordable! I probably only called them twice in the beginning of service but never had any problem or need to call them. Very satisfied customer.
We’ve been using this for over a year now and decided to switch off. The price is high for what you’re actually getting. Internet connection often gets lost and speed test results are always much lower than what you’re actually paying for. Customer services are great, but it’s just their internet that’s not worth your money.
Best Internet Service provider I have ever worked with. No surprises, super easy billing that is also timely, virtually never a single outage or brown out of bandwidth. Responsive and quick to pick up a phone even though I’ve rarely ever …
Tried to move my account over to a new address. Seemed simple enough, but poorly communicated dates, phone tag with customer care and moving my connection date and informing me afterwards broke my patience. Why pay more for the same service you get with the larger carriers?
This is a pretty conflicted review. On the one hand, I give Rainier Connect a 5/5 for service. I’ve used them for years, and they always provide prompt and helpful service from an actual human being. No hours of phone trees and tech support …
It’s fine until there is an issue. If a piece of equipment fails, you are just out of luck until they decide to call you back to schedule an appointment for replacement. It takes them a few days to call back, so you could probably …
I had a connection problem in the middle of the night it was kind of frustrating for me I called them up there was a really nice intelligent guy on the end of the line that fixed my problem. Good customer service excellent customer service outstanding. They got my video streaming again.
Constant disconnecting from the internet in rolling brown outs and black outs that last for hours at a time. Not acceptable for home office work!
I would literally give ZERO stars if I could. I’m so over Rainier Connect. I’m writing this on my phone as I currently sit here while my internet has gone offline again for the billionth time. I’ve had them for years but the last year has …
If I could give them zero stars, I would. Constantly going out & back on almost every day. Any small change in weather & it goes out. They are so understaffed that it takes days to get it back up & running if it is due to weather. The staff …
The service has been good, no issues and is what I wanted. However, I do not watch tv that much anymore. So I decided to downgrade, get rid of the cable tv, and just keep the internet. …
Very happy with them. Looking for other options to for phone and Internet. They have great prices and I didn’t have to wait on hold forever. I also didn’t speak to any outsourced worker, that was nice. The process of moving to them has been …
I’m on day 6 with random disconnects and download speeds of 7Mbit when it works. I’m paying for 150Mbit. They sent a tech out to work on it, and the tech left me with the demarc box wide open and a rats nest of rusty cables falling out. I left a message with their advanced support team 48 hours ago. No call back.
Internet service is consistently inconsistent and disrupted even by just rainfall. Me and my husband were customers for three years always paying our bill every month as we were on auto pay but now we were overcharged by mistake on their …
Horrible customer service, they love to put you on hold after you’ve waited 10 minutes to talkk to a live person and then get nowhere.
Been horrible service since taking over from Click
Major outages way to often. This service has gone way down since Rainier Connect took over. Don’t subscribe!
Outstanding customer service when the internet got cut by the construction across the alley. It was a pleasant and productive experience from the first call, when the problem couldn’t be solved, they scheduled a technician to come just a …
I was with Click! until everything switched over to Rainier Connect and had no problems. …
I have been a customer since 2019 and I have never had an issue that wasn’t resolved in under 15 minutes. Twice I had to call and both times it was a outage affecting the Eastside. I love that I call and get someone right away! Compared to …
Awful quality of service. I’ve never had to call an internet company so much for outages. Every time a call they always deny they are having an outage, tech support only walks you through restarting your modem while insulting your …
Constantly dropping service, and because where I live they are the ONLY internet option available to me. I’ve been a customer for 9 years, and for 9 years it’s been the worst. They refuse to do anything to permanently fix the problem. Worst internet company. If you can get service through literally anyone else, do it.
Our Tivo only works sometimes. Our wifi drops multiple times a day. And I pay $170/month for this wonderful service. I’m so done with them.
Service always has issues. Tech support likes to deny they are having issues and implies you don’t know how to reset your modem and router when resetting doesn’t work. …
The Wi-Fi cuts out every couple days. Outages every month, and when you try to contact their “24 hour tech services” they have no clue what they’re doing or tell you basic information. I’ve used 2 different routers thinking that was the issue, turns out it was rainier connect. 0/10 would not recommend
Once again there is a problem with Rainier Connect’s TV stream. This never happens during work days, only weekends. They do have 24×7 support BUT they always want me to tell them what cable box I have–they must have that info. Then they …
I’ve been with Click and now Rainier Connect for many years. I’ve found the service overall to be excellent. Recently had inconsistency with internet connection and they sent someone out promptly. The technician was thorough and quickly …
If I could give them a zero star I would. They told us we had to go to streaming, from digital (although I have 2 friends still digital.) We have all equipment from them, shows constantly buffer, even when only using 1 TV. They have no on …
Used to never have a problem until the new streaming service. Now there is nothing but problems. Rainier Connect wants us to recommend them to our friends. Here’s my recommendation: Stay away from Rainier Connect. …