Horrible customer service and all around bad attitudes. Don’t waste your time or money because Waste Management is cheaper and has much better customer service.
This idiots dont tell or dont call when you are behind with the payment OR forget to pay and they left the garbage -can unemptied ..politics over a trash . HAHA….seriously !!! i am cancelling them …
Why doesn’t RAM list what they recycle on their website????! Seems very inefficient. The website is pretty much worthless. I’m wondering if they recycle glass, among other items.
If you like surprises on your bill, this is the company for you. As an added bonus, the lady that you speak with when you call to inquire about the bill is very rude.
VERRRYYY DISRESPECTFUL!!!!!!! I got my service set up and they didnt pick it up and when i called they told me they would not pick up my garbage until the next shceduled pick up i advise everyone to stay away from ram.
The owners and staff are pretty awesome. Never any issues and I’m beyond happy I chose them over the other company who thinks they’re better a couple years ago.
I just tried calling like 4 separate time and received a “User Busy” message. I would like to get in human contact with a representative over the phone, but I’m not sure the number that they list is even the correct one to call for support.
Absolutely terrible service. Missed garbage pickup TWICE in ten weeks. That’s 2 out of 10 times. I should be allowed to pay 80% of the monthly fee. Just the worst.
We have had them for 5 years now and they have been great. They have never missed a pick up on trash or recycling. If you live in Severance I would highly recommend them.
For the 3rd time in 6 weeks they didn’t pick up the trash. They also missed recycle during this time. This is not rocket science! updated They missed pick up again after stating that they would pick it up
You’re phone has been off the hook for almost an hour. You’ve provided me great service in the past. Convenient curb times. Okay prices. Just not responsive for some reason.
Great customer service. We had a problem with our 1 yard waste can and they took care of it right away. Not sure why they’re getting so many bad reviews??? They were awesome to us.
Lousy service. Nothing close to helpful if you call nor polite. Read the other comments if you really want to know what you’ll be paying for..I’d change services if I wasn’t renting and trash service provided. Only gave them one star so I could comment. Zero stars would be more accurate.
Ram Waste is the worst. Don’t waste your time with them. They continually missed picking up our trash for weeks on end while being over priced. Gallegos sanitation is where it’s at
Been using them for years, recommended by my HOA so we all use them in this neighborhood to cut down on trucks. No complaints, they have done a good job.
Totally incompetent company ripped us off for over 3 months of no show service. Put me on hold 29 minutes and still didn’t have a manager. Call someone else for your trash needa
Zero starts, if it was possible. Horrible service, not on time and when you call, they tell you lies. saying that someone is on their way to pick up your trash but it takes the driver a whole week to get to your place. Bad, bad, bad!!!!
No customer service. They yell then accuse you of yelling, talk over you then hang up. I try to stay local but I won’t deal with this lack of professionalism any longer. They need to understand that folks have choices.
Ordered a rollaway dumpster, competitive prices. They took it away within a week of calling them to pick it up. Easy to get in touch with them and pay bills.
Really bad customer service. Was told 3 times they would come pick up my trash and they didnt then they tell me they can come back on Saturday and pick up my trash for a small pick up fee… why should i have to pay for a pick up fee when i was told 3 times by two different employees that it was going to be picked up on 7/3.
We have a very busy morning, as do most families. Ram Waste has returned to pick up our garbage when we have forgot. Simple phone call, no hassle. Thanks Ram!
Next time your pick up driver leaves my trash can in the way of my driveway they can just take that can with them and I’ll hire another company to take over your service. How hard is it to take one second to show some courtesy?
We have called Ram Waste Systems 5 times in the past 2 weeks to please come pick up their bins after we had moved (each time being told a pick up time was scheduled, but they never came). The bins are still not picked up.
The lack of professionalism from this company is astounding. If I could I wouldn’t even leave one star. Belligerent on the phone, trash truck drives knock over can, spill it all over the street and doesn’t even get out of the truck to …
We have used Ram Waste for several years and have never had an issue. They have picked up extra appliances and things without a problem. They are awesome.
Ram waste has missed picking up our recycling 4-5 time in the last 3 months, and it’s not just one house it’s a whole Neighborhood. I highly recommend NOT using Ram Waste.
On my way to my daughter’s preschool in Greeley near Jefferson high school this morning, I was almost hit by one of their garbage trucks! I had the right away and they had a stop sign. These men in this truck need firing before they hurt someone with 6their careless driving!
This was the most awful job preformed by a waste company i’ve ever seen. They completely skipped my entire block with 13 homes on it and left everyone’s trash full and never showed back to fix it. When i called all they had to say was “we …
They missed a scheduled recycle pickup, which I put out night before. The lady said they would do pick up on off week. We called in morning and lady confirmed they would pick up, since they missed week before. THEY DID NOT PICK UP RECYCLE! …
I used Ram for a year and had to call all the time for missed pick ups. They leave trash in the street and toss your bins around. Seriously let me save you the headache; use literally ANYONE else for your trash provider.
Have used Ram for the past 3 years. Only one incident which was subpar. That incident was in the first year that we were using them. I believe they changed their customer service later that year. Since then it has been great service.
They don’t pick up your trash and then try to blame it on you for not having the cans “visible” enough. Do I need to put neon lights around them? Put them in the middle of the road? Expect to pay for a service and not get it here.
They missed picking up our entire street again. When called two days later they tried blaming us for not calling sooner. Cancelled our service with them and went with Gallegos. I’m not sure they’re any better, but there’s no way they can be worse.
Terrible customer service. Called after over a month of waiting for a refund (after suspending the service when we realized we were paying more than what other companies charged) and they said it would take a month… A month later called …
I forgot to put out my recycling this morning and heard the truck. I ran out and even though they had passed my house, the gentleman working came back to grab ours. It was great service and the employee was Very kind. I highly recommend RAM.
They never followed through with what they said they would. They missed pick up multiple times. They said they would pick up extra the next week and never would. Other services charge less and do a better job.
Going to make a Home Owners Association, BBB and Chamber of Commerce Complaint as well. I tried really hard to make a reasonable request to come back and empty my trash can and the lady Steve kept transferring me to refused to give me her …
I live in a HOA community with 89 units. We love our community and go to great lengths to keep it safe, beautiful and feeling like home. Sad to say that in this day and age we have people that do not care, do not respect property or …
There is a reason they have fewer than 2 stars. They have missed pick up two weeks in a row, going on a third week. I have left a message this morning and was told I’d get a call before noon. It’s now almost 3pm and still no call. They don’t know when the manager will be back in. What kind of business is this???
Recycle service was a joke. Kept telling me that our recycle wasn’t out on time every time we were “missed” but we have outdoor cameras and put our recycle out the night before. We can see the recycle truck driving by our house on many occasions. Dishonest and won’t recommend.
Can’t believe they even have 2.2 stars. These people do not know how to do their jobs. Their drivers literally lie about our carts not being out when they miss our pick ups and the office staff has no clue what they’re talking about. No one …
Whatever happened to good Customer Service geesh! I’ve called a few times because they didn’t pick up my trash well today I called to make sure they didn’t forget and the lady who answered was so rude, sarcastic and talked over me she …
I had Ram for 3 months and they NEVER picked up my recycle – not even once! I called customer service about the problem 4 times and they kept saying a truck would pick it up. Never happened. …
This rating is for the Greeley crew. Not sure how Ft. Collins crew is but Greeley is pretty good. I think Brandon is his name that I see on pick up day and I appreciate his hard work. Thank you!
Put out my trash can extra early the night before, still no pick up days later, called to see what was up and was told that I was lying and that I didn’t put them out and there was nothing they could do.
Moved into new construction and still do not have a receptacle to put my trash in. Have called multiple times and been treated pretty poorly. The last call the person hung up on me. …
They refuse to do autopay but only bill 3 times a year, and stop showing up if you are late. So ridiculous! It is not that hard to set up an autopay system. They are rude every time I call. I hate them but am stuck with them because of my HOA. If you have an option, hire someone else.
I have never had any issues with Ram waste. I have found their phone staff to be helpful and pleasant, and this morning I missed the pickup but the crew saw me running my can to the curb and took the time to back up the truck and return for it. Nice work.
Terrible trash company. Wouldn’t take my trash because it was overweight. So I asked if they could come grab a few things and I could separate it from the bin, they said no. …
They haven’t picked up my trash for slightly over a month. I called two weeks ago, someone said they’d take care of the problem. I called one week ago, someone said they’d take care of the problem. I called yesterday, someone said they’d …
Not helpful at all! They have missed my recycle now 2 weeks in a row and won’t do anything about it! I just have to wait another week, this is not the first time this has happened. I get that we had a snow storm BUT my neighbors got picked up BOTH weeks but NOT mine! Didn’t even offer to decrease my bill for the month. Unacceptable
Only have a yard waste bin with them. They didn’t pickup my bin, and when I called, they said the driver indicated there were large branches in the bin, so he couldn’t pick it up. I had cut up the large branches, what else am I supposed to …
Ram waste has the most angry, unprofessional and ignorant customer service staff I have ever seen. They set up service at my house..then called me back and canceled it. A lady named Cindy and another named Rebecca were complete jerks and …
Clearly have no concern for the environment. They offer recycling pickup, but more than once I’ve seen drivers pick up both and put them in the exact same truck. It’s almost like they’re scamming and claiming to offer recycling to charge customers extra and then they just take it all to the dump anyway.
My granddaughter is 2 and she loves the guys from Ram..Every Thursday she waits for them. The guys are so amazing. One time one of the guys asked me where was their girl at..I was like Awww she went to the park. Last Thursday we got her …
Wonderful company. The cost is $20 a month picked up weekly including 3-32 Gallon bags outside the big bin they provide with the service. To dispose of carpet they charge $25 which is cheaper than hauling to the dump. The front desk is always courteous, helpful and friendly.
I been ram waste for over 15 years. I made a payment early morning so my trash would be picked up. But service operator said we don’t do that but I done over the years before. So I guess will be looking for other services elsewhere!! So much for loyalty!!
Started service in mid Sept. – got charged for 3 months of yard waste – 55 bucks – but they only picked up twice because they collected the can early in Oct. I tried to explain it and agreed to pay the bill to get it picked up this year …
After extremely poor service, missing numerous pick-up dates , I canceled my service with RAM. I payed six months in advance and still have not received a refund. It has been three weeks
Company did not pick up trash on planned day – blaming weather. 4 days later still not picked up. Yet 3 other trash companies had no issues this week. No text advisor – no communication- nothing. Very disappointing.
I am a nurse and had fallen asleep hard after a few days of work. I woke up in a panic to the sound of the trash truck outside my house. It was recycle day and both my bins were full! I rushed the bin outside only to see the truck driving …
I want to shout to the office workers at Ram Waste Systems Inc. Nicole was very responsive and helpful. She went above and beyond to help me. We are moving to a new neighborhood where Ram Waste Systems Inc. will be servicing our trash …
Had service for 6 months. They have picked my recycling 3 times … Every pick up was after an angry call.. I now have a 2 door garage half full of card board and have made many recycling runs on my own. Terrible terrible business and business ethics.
I like them about a million times better than waste management. Good customer service, had a couple times over the past few years where my trash wasn’t collected, but they got it sorted. Only major complaint is the bill pay system. I can …
Do not use! They will over bill you. Never pick up your recycling! Send you to collections really quick after you cancel your service for charges that are a mistake!
I simply called to ask a few questions about obtaining recycling services in my area as I do live at a small apartment complex (all of 4 Units) on the west side of Fort Collins that does not offer it. Recycling is a habit we condone in my …
Once again they’ve failed to pick up my recyclables just like they did two weeks ago. I contacted the office because it’s usually picked up by 1:30 and was assured that it would be picked up. By 3:30 i was really getting nervous, so I …
Yesterday they missed our recycling in Berthoud for about the 6th time in 2-3 months. No exaggeration. So, again, it’s Saturday and our whole neighborhood has their recycling cans and cardboard out from yesterdays pickup time. We pay on …
The laziest and most inconsistent company. And the person who answers the phone seems very inconvenienced to do anything. You’d have better luck calling any other company. Ram trash is trash!
We have had RAM waste service for several years and have had really good service and really poor service. When it has been bad it has been do to the drivers/helpers/assistants throwing our cans and recycle tubs around. Which has included, …
If I could rate them negative stars I would. Terrible service especially recycle program. EXTREMELY RUDE customer service!!! They were always billing for extra overages which some were legit but not others. When I cancelled my service I …
I called and asked if I could leave out extra bags of yard east from my yards dethatching. They said yes, so I left out 6 tied trash bags. On my next bill I am charged $30 dollars for there disposal. I called because never was I told there …
Zero Stars. We have Ram Waste through our Home Owners Association. I will do everything I can to get the contract changed. They do not come on days they are supposed to and you cannot get accurate information from them regarding this. …
This has been the third time in less then a year that they have failed to pick up my recycling container. If you call them up they are rude and snippy, being very quick to talk back. If you call after 5 pm the phone just rings and rings …
Hands down the worst company I’ve had an interaction with. Our trash can got skipped during pick up so they are going to CHARGE us to come and pick it AFTER THEY SKIPPED IT. …
Ram waste resident trash service, they do not know how to do there jobs!!! They will set up a new account and tell you will have curbside pickup even if the previous owner has a outstanding balance. Then Ram Waste will not come pick up your …
Have replaced my trash can twice because of it being broke by the pickup people. I have called 4 times to let them know about this and have yet to get a call back from them. Im stuck with them due to HOA! Office manager called and got …
My uncle used to work for your company and he was probably the best you had. I went with your company since he referred me. I will probably be looking into another company. I got charged extra for trash out of my bin and you don’t know it …
Poor customer service and we found out they have been overcharging us for years (overcharge by more than $150 quarterly). Adding extra trash containers to our bill even when there is no extra bin. If you have extras recycle they will charge …
If there was a negative star, RAM would get it! Today is 12-30….a few days after Christmas, as you can imagine everyone on the block has a lot of garbage and recycling. Well one again, the garbage was taken but no recycling taken. Which …
Good joke to play on someone you don’t like. Ok so I saw that it was only rated 2 stars on google but I decided to give them a try anyway. So I ordered service on a Friday and my regular trash pick up day was on Monday. They dropped off the …
We’ve had very good experiences with this company. We’ve had them since 2013 and they’ve only missed my trash once. When I called, I was told there would be no extra fees if there was extra trash the following week. We’ve also had …
This company by far has the worst customer services agents and supervisors I have ever encountered! Out of the blue, they decided to pickup my trash at a different time, with no communication to me at all. And the reason was as …
HORRIBLE customer service. Our recycling already only gets picked up every other week and for 2 months straight it didn’t get picked up at all. This happened multiple times last year as well with both trash and recycling. Every time I call …
I have had them for 11 years with no problem. Our can blew away and I called they said they are coded with a number and it should show up in a day or 2.. if not they will bring another. It showed up. It ended up in someone’s yard. .code …
Their trucks leave oil puddles, we always have to pick trash off the street after they “pick up”. They often missed our picked up day to which they responded “we will get you next week”. Combined with the grumpy customer service we …
Service is $21 a month for 1 cart, which is fine. What is not fine is the exorbitant fees charged for extra trash. We were charged $60, that’s almost three months of trash service, for some extra bags picked up after Christmas!!! Also, …
To be completely honest, I am very surprised that the overall review rating for Ram is low(keep in mind that most people don’t take time to compliment a company, but will to complain). My family has been customers for many, many years(as …
Recycling program is lame. Do not use these people if you can possibly avoid it. We are stuck with them because of our HOA. We upgraded to the larger bin ($32 deposit) as we have so much recycling every week it didn’t fit in the small …
We have been using Ram Waste Systems for over 15 years. We had an issue with their Recycling truck damaging our mailbox but Ram was honest and is helping us fix it. I was really blown away by their amazing customer service. Sincerely, an honest company with great service!
Repeatedly skip our stop two weeks a couple times then say they will come back and get it but don’t and refuse to credit account.
Update: I canceled service (at which time I still had a credit) over two months later their can is still here and they sent us to a collection agency.
I have called repeatedly after my trash bin was broken. Every two weeks they are to collect the obviously damaged one…broken/no hinges on cover so does not close and stay closed….and then leave a new replacement one. I wait…and every …
I honestly had a pretty good experience with these guys considering the bad reviews. They are sometimes late when there’s bad weather, but are usually always on time, respectful, and leave the bins right where I leave them on the curbside. …
Horrible customer service. Have been told for weeks that my garbage can would be replaced or fixed. The wheels have fallen off and it is incredibly difficult for me to move my can. Each time I call they act as if it is the first they are …
We have had Ram for 3 months now, as they are the preferred waste company of our HOA. In those 3 months they have failed to pick up the recycling once and the trash twice. I have contacted them by phone and haven’t gotten any results, …
Changing my review from 5 start to 1 star after this company has let us down too many times on trash pick-up. They miss our day, promise to pick up another day, don’t show up. My phone calls to the supervisor were not returned. Very poor customer service. We’ll be taking our business elsewhere.
This company is so disappointing it’s ridiculous. We decided to go with them because they were slightly cheaper and we now know why. On multiple occasions our trash and recycle was not picked up, and when I say multiple I mean about more …
This week was the second or third week in a row where Ram has picked up our recycling a day late. Maybe the company should schedule the recycling a day later rather than when they currently have it set up. …
If I could do 0 stars I would. I feel like I have to call in every week with an issue. I have had problems since we started. They took almost 2 weeks to get us our cans, told us we could just put out bags for the first time since we didn’t …
My bin was accidentally damaged on trash day by Ram folks. When I called to get it handled the driver and handler had already reported it and scheduled to get it fixed. Great service! In addition, the customer service rep I spoke with was helpful and kind. Thank you!
I was in the hospital in January and missed my payment. Never received a second notice. Then without warning they came and picked up the trash bins and to top it off they turned me over to collections. No notice of any kind. This outfit has terrible management practices in my opinion. Would never recommend them.
Horrible customer service, very unprofessional & rude on the phone, as if I’m not a paying Customer! They don’t remove all items from trash bins, leaving them more than halfway full, definitely don’t take any accountability AND leave your …
I don’t recall how we got started with RAM, but I’M GLAD WE DID. Other than a couple of times last year when they missed our recycling container, we’ve had GREAT SERVICE from them. Prices are reasonable, & their people will wait or come …
We have been with Ram for over 20 years. The regular trash pickup has always been excellent but they have changed the recycle pickup route and since we are now at the end of the route, on days they are running late they just go home …
1 star is to much, they will forget to pick up your trash and casually act that it’s ok to just double up the next week. We get no notification and are left with trash being blown around, animals getting into to it and code enforcement give …
I wanted to share what I witnessed today. I came home for lunch and was looking out my front window and the trash truck was outside my home. I saw one of the men walking and picking up trash on the street and putting it in the trash truck. …
Supposed to have our trash can delivered over 6 weeks ago. Been told 4 different times that it will be here on a specific day and have received nothing. Our neighbors are having the same issue. Told us to set the trash on the curb and …
My household has been charged 4 times now for ‘trash overage’. There are only 2 of us in the household and we have never even filled our trashcan with trash. We have attempted to dispute the charges multiple times but ramwaste claims they …
In November we did not receive pick up for 2 weeks straight from Ram causing us to find an alternate places to throw our rubbish and recycle away. Now on our pick up day (Christmas eve) we put our rubbish and recycle out at 5am and our …
Changed their services after they get you signed up. Setting out extra bag was always ok, now your cart only for the same cost. This is no longer a company i want to do business with, and shame on you Ram for slipping your service change past people.
My mother inlaw passed away was late on bill, paid it in FULL and their $5 rebilling fee, I was told I was good, then 8 days later they come take both my trash bins, and say I need to pay $30 reinstatement fee and more money. They are the absolute worst!! No communication. Absolutely horrible customer service.
Poorly-run business. They missed all of the homes on our street on Monday. We called and they said they’d be out later that day to pick up. They never came. Called Tuesday morning, they said they’d be out that day to pick up but didn’t show …
VERY DISAPPOINTED IN RAM CUSTOMER SERVICE. I’ve been a RAM customer for 7 years and have just cancelled and gone with Gallegos. As others have stated, my recycling has not been picked up several times. Once I happened to be pulling into …
If you are considering using this trash company, do not. We started service on 8/18 and have not received our trash or recycling cans yet and it is 9/21. They told us when we started service that they were ordering a new shipment and it …
You can’t get any response on the phone, been trying for an extended period of time to cancel service. can’t get rid of their barrels. etc.. this is a terrible company.
I used RAM Waste for a few years. Throughout the years I was continuously disappointed by RAM. Frequently late trash and recycling pickup, random charges without details on my bills, and very poor customer service. When I call their phone …
I bought a rental in Greeley a few months ago and when my renters moved out, had to set up new trash service. I called Ram Waste on Feb 27th. Got a decent price. Was told to leave it out on March 5 (Thur). Easy. …
This company loves to nickel and dime their customers. I guess I can understand extra charges for extra bags outside of your container, but extra charges because your container lid isn’t “fully closed” is absolutely ridiculous.
Fairly unhappy with the customer service I was provided yesterday when I called in. I called because unfortunately I completely forgot to pay my bill for service which I started the conversation as and that’s my own fault my husband was …
We had a pallet to pickup, so I called the office and let them know. They said there would be a $15 extra charge foe this, which is fine. When the collector came to pick up our trash he took a picture of the pallet loaded it up and headed …
Horrible company! Consistently poor service, multiple overcharges, and terrible costumer service when we’d call to fix their issues! They were unprofessional and disappointing from the very beginning. We were never told about extra charges, …
Terrible communication, very rude customer service when you call and they consistently did not pick up the trash on time. They would create new policies and then not communicate them and you’re left guessing as a customer. They did not care …
Our recycling went a month with out being picked up. After the first week it was missed, we called and the gentleman I spoke to was very apologetic and told us to put our bin out on our off week. We did so and it was still not picked up. We …
Had many issues over two years in which I had to call and get them figured out (and you can only call they literally don’t have an email likely so they don’t have a paper trail and can screw you over like they just did with me.) I called to …
Over priced but what made me cancel was missed pick ups two days in a row. When I told them I wanted to cancel, there was no effort from the guy on the call to retain my business. Literally said “sounds good”.Gallegos is half the price so that’s where I went.
No wonder they didn’t pick up our recyclables yesterday. Compare the November schedule on the left that they printed and left on our trash cans with the one on their website. The actual November numbers are completely jumbled and the A and B schedules are reversed. C’mon, guys. You had one job….
Like other have stated, our recycling and garbage has been skipped and pushed off. Recycling wasn’t picked up for a month. Garbage for 2 weeks. Over thanksgiving! Now our recycling got skipped again! …
Worst customer service I’ve ever received! I gave them a chance despited the terrible reviews since the previous owner of my house had used them and boy do I regret it. Last Thursday they missed recycle pickup. I called and they claimed …
I’d recommend going to Gallegos Sanitation! Great customer service and they are cheaper than Ram! Plus they don’t charge you for recycling bins. Now that’s a company I’d like to support. I just canceled my services with Ram today due to …
We had Ram Waste for years without issue. Then the last 6 months it went way downhill. I was billed for 6 extra cans I never had. Then they didn’t pick up my trash so I cancelled in October. …
We used this company after they took over for another company several years ago. They are high priced and often leave trash in our cans. I called to cancel or service with them and they wanted charge us fees for canceling that would have totaled $90.
This summer I’ve been cleaning up my elderly parents yard and garage and received my bill today. I will admit I was a little worried about it after reading all these reviews. I couldn’t believe how cheap it was there is no way I could have …
I’m generally not someone who posts bad reviews but I can’t resist today. We don’t even use Ram for our waste removal company however, their trucks drive through our neighborhood. We have called the company directly about their erratic …
I have been using the service for a year and a half. When I first started they had decent service. Now they are routinely missing pickups. When I called, they said I’d have to wait a week for my trash to be picked up and two weeks for my …
When you become a member, they state 7-10 business days to process and deliver trash and recycling cans. They don’t notify you or alert you when they’ve been dropped off. Good luck trying to find them if Google and Apple doesn’t have the …
Worst trash service I’ve ever had. The supervisors and staff are super unprofessional. Pick ups were Late EVERY week for over 2 months. Eveeytime I call they “wrote notes” to avoid it from happening again. Over the holidays we expected …
I worked for this company for a few months, and it is easily the worst employer I’ve ever had. Trucks are old and barely functional, you are expected to work unpaid hours regularly, and the management is unbelievably rude. Oh yeah, and they …
This company decided not to take my full trash can because there was a little bit of soil on the top of the bin. When I called, the lady said that if I bagged up the soil they would come back. Unfortunately she did not mention that it …
BEWARE BEWARE BEWARE!!! One star isn’t even good enought for this company. They charges fees for everything not to mention the overpriced monthly charge. I called to cancel my service and they are charging a $50 can removal fee. What a joke!!!! Do not use their services!!!
Literally the worst trash service I have ever had. I spoke with 1 person who set’s up automtic payments, and another who says they don’t do that. Never received a bill, and they closed the account for failure to pay. When I called, they …
We just use the residential trash services and they have missed 3 weeks of pick up. We have our bins out in the street the night before. Yet they can’t seem to pick up our trash/ recycle. We then called and the company told us they would …
Worse than I ever could explain! Ordered service here for residential trash and recycle. Going to start off with the fact they will back charge you right after you pay your bill for months of service. When you don’t pay they will send you …
On a very windy day, I found someone’s yard-waste bin was sitting in front of my drive way. I asked around my neighbors hoping to find where it belonged to. I waited for a few days to find the owner, but wasn’t successful. I called the …
I have cancelled my service with Ram. I called them and they were very rude. When I told them I was cancelling and why she ask if I had called them to complain. I did not as the entire neighborhood had done so and I didn’t need to add to …
Ram waste is very unprofessional. Use anyone else if you have a choice. When I called during their last 30 minutes of business hours they kept hanging up on me. I tried calling 6 different times on 6/27 prior to them closing. Perhaps they …
Switching to new service as these guys are no longer a viable cost effective or service based business. Charging a “Fuel and Material” surcharge… What extra materials are they using to pick up trash???
There have been at least 3 times where recycling never showed up at all and neither
did their trash trucks when it was trash day.. I have tried calling repeatedly …
I just cancelled our service after 10 years. Twice our service was missed. The first time they said they could not send a truck back but would pick up the following week. This time we are filled to the top with yard cleaning items. I …
Ordered a trash bin, they did not pick it up the first two weeks, canceled service. They haven’t picked the bin up all month. Sent us a $100+ bill. They don’t answer their phones.
Laziest workers we have ever seen! They can’t even get the trash into the back of the truck, so it ends up on our street and they cannot even be bothered to make an effort to go pick up what they missed. UNACCEPTABLE!
DO NOT USE RAM WASTE! They are unreliable and UNPROFESSIONAL. Especially JEN the front office receptionist. I called to pay my bill and she said “oh geez” and then she hung up on me. Then she wouldn’t answer the phone when I called …
Horrific company. Just look at all the one star reviews, they are more than deserved. They constantly miss trash and recycle pickup and have horrific customer service. I don’t know how they are in business.
I had been using their service for about a year or so, every 3 months I would call to pay my bill and they would charge me a fee and suggested I go online to pay to avoid said fee. The one time I went online to pay it took me to a different …
I have to use this company because I live in an HOA. I happened to have 4 extra bags of trash this week and was told it’s 5.50 per household trash bag on top of what I already pay. Rediculous
1 star is too much for this waste of space company. Unfortunately my HOA contracts with them or I would absolutely take my business elsewhere. My trash was not picked up last Friday, yet the neighbors on either side were. When I call to …
Absolutely HORRID. Not only is this company stuck in 1990 and cannot communicate with any online bill pay and/or communication but they RARELY even answer their phone. …
Constantly missing our trash and recycling pickup on the entire street. They used to at least answer the phone and send someone out in the next day or 2. Now they don’t even answer the phone. Their poor service gives a whole new meaning to “our business is trash”.
We’ve been using their commercial service for years. It’s been an ongoing hassle. They often do not pick up on their regular days leaving us with a full bin. So we must call them to come empty the bin. But wait times on their phones can exceed 30 minutes. The trash bin they gave us looks terrible – like it fell off a mountain.
The only good thing about this company is that they do get your trash & recycling out of your house. Their new company policy states you the lid has to close. They won’t get out to throw in an occasional extra bag if you have one. But they …
Terrible customer service! When they find out you’re going with a different service, they state they will charge you $50 to pick up their trash cans. Like it’s our benefit for them to pick up their own cans. Never agreed to that not did we …
Ram is holding people to non contractual agreements and will change their terms without notifying you. I was charged for seven extra bags on a pick up, when I have never left extra bags on the curb. They have failed to pick up my can multiple as well when it was out by 7AM on pickup day.
My son loves the trash truck and has for years and we have always had Ram and they have always had workers that have been so kind to him! We really appreciate them!
My garbage has been missed several times. I call to get them to come back and pick up my trash. And they tell me I have to pay a $35 fee for them to gone back and pick up trash they missed. And they tell me it is what it is. Horrible customer service!!!
There’s a fee for every fee. Even simply bringing my trash to my curb is a fee. My trash bags were “slightly” over the top and they charged me 35.00 to pick it up and had to take some bags out otherwise they wouldn’t.
Ram waste has been on the decline for the last few years and just in the last couple months has become even worse. The trash and recycle drivers will now pick up my cans to empty them then purposely drive in front of my driveway and drop …
The charged $25 to deliver the cans. Then it was $50 a month for service! I found out that all the other trash companies in town are $50 per QUARTER so I called to cancel. Then they wanted $50 to pick up my trash cans! I opted to bring them …
RamWaste just sold to a large company out of California. A letter was sent to customers that looked rather like phishing… it also did not have specific information about how future bills would be sent, nor was there any information …
I hope I don’t jinx myself. We have had Ram for years. On the occasion when they miss a pick up, like yesterday, I called the office this morning. The lady who answered was friendly and looked at my account. She said the drivers got a late …
Don’t waste your time. These guys are something else. Surprise charges, $50 pickup fee when you cancel. Their payment system is a joke. The ladies in the office could care less about your service, inability to talk with someone or any …
I did not get my trash out in time. The guys are still in the area. I tried seeing if they could stop by since they are still here in the area STILL and they want a 35 dollar charge. That’s more than the monthly service. Not good costumer service. Will no longer be using them. Royal trash has wonderful reviews and customer service.
DO NOT USE RAM! I never received a bill or telecom reminder after they switched to new billing system. Paid ON TIME but they REFUSED to pick up trash EVEN THOUGH THEY PASSED MY HOUSE 4 TIMES SAME DAY! BS excuse about needing $35 return …
This company was good for the longest time, actually been our trash provider for 20 years! Recently they don’t pick up trash if there isn’t a 7 foot gap between a parked truck and the can, so they’ll just leave it. Plus if a lid is even an …
They come when they feel like it sometimes 7:00 at night sometimes 2 days later sometimes not at all. Do not use this company! When I talked to them about being 48 hours late on a pickup and causing a small fender bender due to the bins …
Terrible company. I had a roll off scheduled for today but when it wasn’t delivered by 3:00 pm I called in to make sure it was still coming, which I was assured that it was. Later, at 4:55 pm I called again and was put on hold while they …
Canceled my service because they missed pick up alllll the time, and placed my account on hold even though I had made the payment, so they didn’t pick up my garbage and they had missed the previous recycling cycle so I was very full and …
DO NOT USE THIS COMPANY!!!!! I switched to another company at the end of August (before our next bill at RAM Waste was due). I tried for three weeks on and off to cancel their service. There was no answer and no machine to leave a message …
Very disappointed with this service!! In addition, they charged 50 dollars to pick up my can when I changed companies! – DO NOT RECOMMEND at all. Prices are also higher than 2 other trash disposal companies I called when changing …
Trash is right. That’s exactly what this company is. They are disorganized. They lie to their customers. After dropping off my bins they missed weeks of picking up my trash and recycling. Even after they had successfully picked up my trash …
Ram Waste is the most unprofessional company in town!! I switched to Ram Waste to support a small business soon after Gallegos Sanitation was bought out by Republic Service. Ram Waste continually failed to pick up my recycle bin, failed to …
I am switching services and called RAM to cancel. To my surprise they are charging customers $50 cancellation fee, neighbors of mine were told pickup fee, then another was fuel fee. I told this is their cost of doing business not the …
Wonderful!
I work for the company.
Poor customer service
Great Place to Work.
I work like a machine!
Do yourself a favor and pick anyone but these people
Terrible customer service.
Horrible customer service. Incredibly rude and unhelpful.
Poor management poor customer service
Sub par customer service and unreliable pickups.
Great company with great local service!
They use be a fine company
They took all of my trash, without asking.
Have had several trash cans broken and very rude!
I have have nothing but good service for 12 months now
DO NOT USE RAM. Awful service.
The driver and helper are very rude and disrespectfulsorry this is for GS
Skiped our house twice and refused to do anything about it
Best price in my area but poor customer service
Worst service ever. Its not that hard to do your job people.. SERIOUSLY. Its one day a week for me and you cant even keep up with that!!
Horrible service and the trucks look like they’re ready to break down at any minute.
Kept getting skipped on trash days, I called to cancel after 3 skips to find out I owed for all of it….
Recycling doesn’t get picked up ever. This is a terrible business, do not use.
Never had a problem in the 10+ years we’ve been with them.
Not to impressed.. Always leaving garbage all over as the bin is to heavey for them to lift.
They promptly replaced my broken trash cart with a new one, no questions asked.
Never had any problems. I like supporting a local business.
Horrible customer service. SO rude! Trash will not get picked up, don’t use Ram!! AND they will still charge you!
They didn’t tell me I was behind when I called why my trash was not picked up, morons.
I had a perfect experience with Ram and appreciated the nice customer service.
Been our trash hauler for 25 years. Great people. Great service
GREAT!!!
They are here every week, and haul it all away!
I would be buried in trash/recycling without them!!!
Current customer. I’m not happy with the service. I pay my bill and the trash guys just drive right by. Ugggggggggg
The fact that they don’t have auto pay is crazy.
So far so good. Called for pick up of additional large items and customer service was very nice and helpful.
I can’t get them to pick up my trash consistently. One week they do it the next they don’t. Horrible service.
Horrible customer service and all around bad attitudes. Don’t waste your time or money because Waste Management is cheaper and has much better customer service.
Not consistent in picking up weekly recycling. Poor customer service. Act as if they have no competition.
This idiots dont tell or dont call when you are behind with the payment OR forget to pay and they left the garbage -can unemptied ..politics over a trash . HAHA….seriously !!! i am cancelling them …
I would review higher if they would only post thier schedule anywhere. It’s 2021 post your schedule or schedule changes.
If you want poor customer service, lazy trash men, and your trash to pile up for a month, call Rams. If not call Gallegos!
Why doesn’t RAM list what they recycle on their website????! Seems very inefficient. The website is pretty much worthless. I’m wondering if they recycle glass, among other items.
Couldn’t get rid of them fast enough!!!
Poor service they leave trash on the ground. Bill u with extra charges. And there staff is rude. I’m changing service. And don’t recommend these guys.
If you like surprises on your bill, this is the company for you. As an added bonus, the lady that you speak with when you call to inquire about the bill is very rude.
VERRRYYY DISRESPECTFUL!!!!!!! I got my service set up and they didnt pick it up and when i called they told me they would not pick up my garbage until the next shceduled pick up i advise everyone to stay away from ram.
Adam at their help center is exceptional – also their trash service is remarkably prompt and they’ve always taken great care of us.
Terrible company. truck drivers are unreliable and lie about your trash not being out because they dont want to stop. Go to any company but this one.
The owners and staff are pretty awesome. Never any issues and I’m beyond happy I chose them over the other company who thinks they’re better a couple years ago.
Called in about a question regarding a Sharps container. Answered right away very polite and professional. We have always had great service.
Paying far too much for our garbage to not be picked up. Go with a different company if you can, Ram is a waste of time and money.
Very rude office staff. They added two charges for extra containers because ” the lid of the trash can was open an inch”
When we moved into our home 25 years ago we started with Ram Waste and have never had any reason to quit. Happy Customer.
We’ve used Ram for 17 years and service has been fine and actual human beings answer the phone. No problems and we wouldn’t change.
They have been awesome, I have used their services for over 5 years. Definitely the best in town.
I just tried calling like 4 separate time and received a “User Busy” message. I would like to get in human contact with a representative over the phone, but I’m not sure the number that they list is even the correct one to call for support.
Please have your drivers not be lazy and pick up what they spill or lose out of there trucks.
Customer service line reaches a voicemail box that hasn’t been set up yet. Service can be intermittent for pick up of the regular waste cans.
Absolutely terrible service. Missed garbage pickup TWICE in ten weeks. That’s 2 out of 10 times. I should be allowed to pay 80% of the monthly fee. Just the worst.
We have had them for 5 years now and they have been great. They have never missed a pick up on trash or recycling. If you live in Severance I would highly recommend them.
For the 3rd time in 6 weeks they didn’t pick up the trash. They also missed recycle during this time. This is not rocket science! updated They missed pick up again after stating that they would pick it up
You’re phone has been off the hook for almost an hour. You’ve provided me great service in the past. Convenient curb times. Okay prices. Just not responsive for some reason.
They frequently forget trash and/or don’t take all they is in the can. Then when you call, they are disrespectful and unhelpful. Zero stars
Great customer service. We had a problem with our 1 yard waste can and they took care of it right away. Not sure why they’re getting so many bad reviews??? They were awesome to us.
Lousy service. Nothing close to helpful if you call nor polite. Read the other comments if you really want to know what you’ll be paying for..I’d change services if I wasn’t renting and trash service provided. Only gave them one star so I could comment. Zero stars would be more accurate.
Ram Waste is the worst. Don’t waste your time with them. They continually missed picking up our trash for weeks on end while being over priced. Gallegos sanitation is where it’s at
Been using them for years, recommended by my HOA so we all use them in this neighborhood to cut down on trucks. No complaints, they have done a good job.
Totally incompetent company ripped us off for over 3 months of no show service. Put me on hold 29 minutes and still didn’t have a manager. Call someone else for your trash needa
Zero starts, if it was possible. Horrible service, not on time and when you call, they tell you lies. saying that someone is on their way to pick up your trash but it takes the driver a whole week to get to your place. Bad, bad, bad!!!!
No customer service. They yell then accuse you of yelling, talk over you then hang up. I try to stay local but I won’t deal with this lack of professionalism any longer. They need to understand that folks have choices.
Ordered a rollaway dumpster, competitive prices. They took it away within a week of calling them to pick it up. Easy to get in touch with them and pay bills.
Really bad customer service. Was told 3 times they would come pick up my trash and they didnt then they tell me they can come back on Saturday and pick up my trash for a small pick up fee… why should i have to pay for a pick up fee when i was told 3 times by two different employees that it was going to be picked up on 7/3.
We have a very busy morning, as do most families. Ram Waste has returned to pick up our garbage when we have forgot. Simple phone call, no hassle. Thanks Ram!
Next time your pick up driver leaves my trash can in the way of my driveway they can just take that can with them and I’ll hire another company to take over your service. How hard is it to take one second to show some courtesy?
We have called Ram Waste Systems 5 times in the past 2 weeks to please come pick up their bins after we had moved (each time being told a pick up time was scheduled, but they never came). The bins are still not picked up.
The lack of professionalism from this company is astounding. If I could I wouldn’t even leave one star. Belligerent on the phone, trash truck drives knock over can, spill it all over the street and doesn’t even get out of the truck to …
We have used Ram Waste for several years and have never had an issue. They have picked up extra appliances and things without a problem. They are awesome.
Ram Waste is poorly run to put kindly. To put it honestly, Ram Waste is expensive, unreliable, rude and obnoxious.
Ram waste has missed picking up our recycling 4-5 time in the last 3 months, and it’s not just one house it’s a whole Neighborhood. I highly recommend NOT using Ram Waste.
On my way to my daughter’s preschool in Greeley near Jefferson high school this morning, I was almost hit by one of their garbage trucks! I had the right away and they had a stop sign. These men in this truck need firing before they hurt someone with 6their careless driving!
Been trying to call to pay my bill and can’t get them to pick6the phone
This was the most awful job preformed by a waste company i’ve ever seen. They completely skipped my entire block with 13 homes on it and left everyone’s trash full and never showed back to fix it. When i called all they had to say was “we …
They missed a scheduled recycle pickup, which I put out night before. The lady said they would do pick up on off week. We called in morning and lady confirmed they would pick up, since they missed week before. THEY DID NOT PICK UP RECYCLE! …
I used Ram for a year and had to call all the time for missed pick ups. They leave trash in the street and toss your bins around. Seriously let me save you the headache; use literally ANYONE else for your trash provider.
Have used Ram for the past 3 years. Only one incident which was subpar. That incident was in the first year that we were using them. I believe they changed their customer service later that year. Since then it has been great service.
They don’t pick up your trash and then try to blame it on you for not having the cans “visible” enough. Do I need to put neon lights around them? Put them in the middle of the road? Expect to pay for a service and not get it here.
They missed picking up our entire street again. When called two days later they tried blaming us for not calling sooner. Cancelled our service with them and went with Gallegos. I’m not sure they’re any better, but there’s no way they can be worse.
Terrible customer service. Called after over a month of waiting for a refund (after suspending the service when we realized we were paying more than what other companies charged) and they said it would take a month… A month later called …
Way to expensive competitors are way cheaper don’t waste your money
I forgot to put out my recycling this morning and heard the truck. I ran out and even though they had passed my house, the gentleman working came back to grab ours. It was great service and the employee was Very kind. I highly recommend RAM.
They never followed through with what they said they would. They missed pick up multiple times. They said they would pick up extra the next week and never would. Other services charge less and do a better job.
Going to make a Home Owners Association, BBB and Chamber of Commerce Complaint as well. I tried really hard to make a reasonable request to come back and empty my trash can and the lady Steve kept transferring me to refused to give me her …
I live in a HOA community with 89 units. We love our community and go to great lengths to keep it safe, beautiful and feeling like home. Sad to say that in this day and age we have people that do not care, do not respect property or …
There is a reason they have fewer than 2 stars. They have missed pick up two weeks in a row, going on a third week. I have left a message this morning and was told I’d get a call before noon. It’s now almost 3pm and still no call. They don’t know when the manager will be back in. What kind of business is this???
Recycle service was a joke. Kept telling me that our recycle wasn’t out on time every time we were “missed” but we have outdoor cameras and put our recycle out the night before. We can see the recycle truck driving by our house on many occasions. Dishonest and won’t recommend.
Can’t believe they even have 2.2 stars. These people do not know how to do their jobs. Their drivers literally lie about our carts not being out when they miss our pick ups and the office staff has no clue what they’re talking about. No one …
Whatever happened to good Customer Service geesh! I’ve called a few times because they didn’t pick up my trash well today I called to make sure they didn’t forget and the lady who answered was so rude, sarcastic and talked over me she …
I had Ram for 3 months and they NEVER picked up my recycle – not even once! I called customer service about the problem 4 times and they kept saying a truck would pick it up. Never happened. …
This rating is for the Greeley crew. Not sure how Ft. Collins crew is but Greeley is pretty good. I think Brandon is his name that I see on pick up day and I appreciate his hard work. Thank you!
Put out my trash can extra early the night before, still no pick up days later, called to see what was up and was told that I was lying and that I didn’t put them out and there was nothing they could do.
Moved into new construction and still do not have a receptacle to put my trash in. Have called multiple times and been treated pretty poorly. The last call the person hung up on me. …
They refuse to do autopay but only bill 3 times a year, and stop showing up if you are late. So ridiculous! It is not that hard to set up an autopay system. They are rude every time I call. I hate them but am stuck with them because of my HOA. If you have an option, hire someone else.
I have never had any issues with Ram waste. I have found their phone staff to be helpful and pleasant, and this morning I missed the pickup but the crew saw me running my can to the curb and took the time to back up the truck and return for it. Nice work.
Terrible trash company. Wouldn’t take my trash because it was overweight. So I asked if they could come grab a few things and I could separate it from the bin, they said no. …
They haven’t picked up my trash for slightly over a month. I called two weeks ago, someone said they’d take care of the problem. I called one week ago, someone said they’d take care of the problem. I called yesterday, someone said they’d …
Not helpful at all! They have missed my recycle now 2 weeks in a row and won’t do anything about it! I just have to wait another week, this is not the first time this has happened. I get that we had a snow storm BUT my neighbors got picked up BOTH weeks but NOT mine! Didn’t even offer to decrease my bill for the month. Unacceptable
Only have a yard waste bin with them. They didn’t pickup my bin, and when I called, they said the driver indicated there were large branches in the bin, so he couldn’t pick it up. I had cut up the large branches, what else am I supposed to …
Customer for 12 years at current address. Service was fine. Only wish they were less sloppy with placement of the emptied can/lid. …
Ram waste has the most angry, unprofessional and ignorant customer service staff I have ever seen. They set up service at my house..then called me back and canceled it. A lady named Cindy and another named Rebecca were complete jerks and …
Clearly have no concern for the environment. They offer recycling pickup, but more than once I’ve seen drivers pick up both and put them in the exact same truck. It’s almost like they’re scamming and claiming to offer recycling to charge customers extra and then they just take it all to the dump anyway.
My granddaughter is 2 and she loves the guys from Ram..Every Thursday she waits for them. The guys are so amazing. One time one of the guys asked me where was their girl at..I was like Awww she went to the park. Last Thursday we got her …
Wonderful company. The cost is $20 a month picked up weekly including 3-32 Gallon bags outside the big bin they provide with the service. To dispose of carpet they charge $25 which is cheaper than hauling to the dump. The front desk is always courteous, helpful and friendly.
I been ram waste for over 15 years. I made a payment early morning so my trash would be picked up. But service operator said we don’t do that but I done over the years before. So I guess will be looking for other services elsewhere!! So much for loyalty!!
Started service in mid Sept. – got charged for 3 months of yard waste – 55 bucks – but they only picked up twice because they collected the can early in Oct. I tried to explain it and agreed to pay the bill to get it picked up this year …
After extremely poor service, missing numerous pick-up dates , I canceled my service with RAM. I payed six months in advance and still have not received a refund. It has been three weeks
Company did not pick up trash on planned day – blaming weather. 4 days later still not picked up. Yet 3 other trash companies had no issues this week. No text advisor – no communication- nothing. Very disappointing.
I am a nurse and had fallen asleep hard after a few days of work. I woke up in a panic to the sound of the trash truck outside my house. It was recycle day and both my bins were full! I rushed the bin outside only to see the truck driving …
I want to shout to the office workers at Ram Waste Systems Inc. Nicole was very responsive and helpful. She went above and beyond to help me. We are moving to a new neighborhood where Ram Waste Systems Inc. will be servicing our trash …
If I could give them no stars I would. Terrible customer service. Terrible service in general. Do not use them
Had service for 6 months. They have picked my recycling 3 times … Every pick up was after an angry call.. I now have a 2 door garage half full of card board and have made many recycling runs on my own. Terrible terrible business and business ethics.
I like them about a million times better than waste management. Good customer service, had a couple times over the past few years where my trash wasn’t collected, but they got it sorted. Only major complaint is the bill pay system. I can …
Do not use! They will over bill you. Never pick up your recycling! Send you to collections really quick after you cancel your service for charges that are a mistake!
I simply called to ask a few questions about obtaining recycling services in my area as I do live at a small apartment complex (all of 4 Units) on the west side of Fort Collins that does not offer it. Recycling is a habit we condone in my …
Once again they’ve failed to pick up my recyclables just like they did two weeks ago. I contacted the office because it’s usually picked up by 1:30 and was assured that it would be picked up. By 3:30 i was really getting nervous, so I …
Yesterday they missed our recycling in Berthoud for about the 6th time in 2-3 months. No exaggeration. So, again, it’s Saturday and our whole neighborhood has their recycling cans and cardboard out from yesterdays pickup time. We pay on …
The laziest and most inconsistent company. And the person who answers the phone seems very inconvenienced to do anything. You’d have better luck calling any other company. Ram trash is trash!
We have had RAM waste service for several years and have had really good service and really poor service. When it has been bad it has been do to the drivers/helpers/assistants throwing our cans and recycle tubs around. Which has included, …
If I could rate them negative stars I would. Terrible service especially recycle program. EXTREMELY RUDE customer service!!! They were always billing for extra overages which some were legit but not others. When I cancelled my service I …
I called and asked if I could leave out extra bags of yard east from my yards dethatching. They said yes, so I left out 6 tied trash bags. On my next bill I am charged $30 dollars for there disposal. I called because never was I told there …
Zero Stars. We have Ram Waste through our Home Owners Association. I will do everything I can to get the contract changed. They do not come on days they are supposed to and you cannot get accurate information from them regarding this. …
This has been the third time in less then a year that they have failed to pick up my recycling container. If you call them up they are rude and snippy, being very quick to talk back. If you call after 5 pm the phone just rings and rings …
Hands down the worst company I’ve had an interaction with. Our trash can got skipped during pick up so they are going to CHARGE us to come and pick it AFTER THEY SKIPPED IT. …
I canceled my service with Ram a while back because I was frustrated with their billing department and getting my service set up correctly. …
Ram waste resident trash service, they do not know how to do there jobs!!! They will set up a new account and tell you will have curbside pickup even if the previous owner has a outstanding balance. Then Ram Waste will not come pick up your …
Have replaced my trash can twice because of it being broke by the pickup people. I have called 4 times to let them know about this and have yet to get a call back from them. Im stuck with them due to HOA! Office manager called and got …
My uncle used to work for your company and he was probably the best you had. I went with your company since he referred me. I will probably be looking into another company. I got charged extra for trash out of my bin and you don’t know it …
Poor customer service and we found out they have been overcharging us for years (overcharge by more than $150 quarterly). Adding extra trash containers to our bill even when there is no extra bin. If you have extras recycle they will charge …
If there was a negative star, RAM would get it! Today is 12-30….a few days after Christmas, as you can imagine everyone on the block has a lot of garbage and recycling. Well one again, the garbage was taken but no recycling taken. Which …
Delayed twice in a month. Have been waiting for over two weeks for trash pick up….. switching to bunting. …
Ruined my life. Trash smell attracted piles of maggots because they missed our pickup. Told us we lied when our trash was out on time.
Good joke to play on someone you don’t like. Ok so I saw that it was only rated 2 stars on google but I decided to give them a try anyway. So I ordered service on a Friday and my regular trash pick up day was on Monday. They dropped off the …
We’ve had very good experiences with this company. We’ve had them since 2013 and they’ve only missed my trash once. When I called, I was told there would be no extra fees if there was extra trash the following week. We’ve also had …
This company by far has the worst customer services agents and supervisors I have ever encountered! Out of the blue, they decided to pickup my trash at a different time, with no communication to me at all. And the reason was as …
HORRIBLE customer service. Our recycling already only gets picked up every other week and for 2 months straight it didn’t get picked up at all. This happened multiple times last year as well with both trash and recycling. Every time I call …
I have had them for 11 years with no problem. Our can blew away and I called they said they are coded with a number and it should show up in a day or 2.. if not they will bring another. It showed up. It ended up in someone’s yard. .code …
Their trucks leave oil puddles, we always have to pick trash off the street after they “pick up”. They often missed our picked up day to which they responded “we will get you next week”. Combined with the grumpy customer service we …
Service is $21 a month for 1 cart, which is fine. What is not fine is the exorbitant fees charged for extra trash. We were charged $60, that’s almost three months of trash service, for some extra bags picked up after Christmas!!! Also, …
To be completely honest, I am very surprised that the overall review rating for Ram is low(keep in mind that most people don’t take time to compliment a company, but will to complain). My family has been customers for many, many years(as …
Recycling program is lame. Do not use these people if you can possibly avoid it. We are stuck with them because of our HOA. We upgraded to the larger bin ($32 deposit) as we have so much recycling every week it didn’t fit in the small …
We have been using Ram Waste Systems for over 15 years. We had an issue with their Recycling truck damaging our mailbox but Ram was honest and is helping us fix it. I was really blown away by their amazing customer service. Sincerely, an honest company with great service!
Repeatedly skip our stop two weeks a couple times then say they will come back and get it but don’t and refuse to credit account.
Update: I canceled service (at which time I still had a credit) over two months later their can is still here and they sent us to a collection agency.
I have called repeatedly after my trash bin was broken. Every two weeks they are to collect the obviously damaged one…broken/no hinges on cover so does not close and stay closed….and then leave a new replacement one. I wait…and every …
I honestly had a pretty good experience with these guys considering the bad reviews. They are sometimes late when there’s bad weather, but are usually always on time, respectful, and leave the bins right where I leave them on the curbside. …
Horrible customer service. Have been told for weeks that my garbage can would be replaced or fixed. The wheels have fallen off and it is incredibly difficult for me to move my can. Each time I call they act as if it is the first they are …
We have had Ram for 3 months now, as they are the preferred waste company of our HOA. In those 3 months they have failed to pick up the recycling once and the trash twice. I have contacted them by phone and haven’t gotten any results, …
Changing my review from 5 start to 1 star after this company has let us down too many times on trash pick-up. They miss our day, promise to pick up another day, don’t show up. My phone calls to the supervisor were not returned. Very poor customer service. We’ll be taking our business elsewhere.
This company is so disappointing it’s ridiculous. We decided to go with them because they were slightly cheaper and we now know why. On multiple occasions our trash and recycle was not picked up, and when I say multiple I mean about more …
This week was the second or third week in a row where Ram has picked up our recycling a day late. Maybe the company should schedule the recycling a day later rather than when they currently have it set up. …
If I could do 0 stars I would. I feel like I have to call in every week with an issue. I have had problems since we started. They took almost 2 weeks to get us our cans, told us we could just put out bags for the first time since we didn’t …
Don’t bother calling… if it’s near the last hour, they just leave you on hold. Been 40mins so far.. nothing!
My bin was accidentally damaged on trash day by Ram folks. When I called to get it handled the driver and handler had already reported it and scheduled to get it fixed. Great service! In addition, the customer service rep I spoke with was helpful and kind. Thank you!
I was in the hospital in January and missed my payment. Never received a second notice. Then without warning they came and picked up the trash bins and to top it off they turned me over to collections. No notice of any kind. This outfit has terrible management practices in my opinion. Would never recommend them.
Horrible customer service, very unprofessional & rude on the phone, as if I’m not a paying Customer! They don’t remove all items from trash bins, leaving them more than halfway full, definitely don’t take any accountability AND leave your …
I don’t recall how we got started with RAM, but I’M GLAD WE DID. Other than a couple of times last year when they missed our recycling container, we’ve had GREAT SERVICE from them. Prices are reasonable, & their people will wait or come …
We have been with Ram for over 20 years. The regular trash pickup has always been excellent but they have changed the recycle pickup route and since we are now at the end of the route, on days they are running late they just go home …
1 star is to much, they will forget to pick up your trash and casually act that it’s ok to just double up the next week. We get no notification and are left with trash being blown around, animals getting into to it and code enforcement give …
I wanted to share what I witnessed today. I came home for lunch and was looking out my front window and the trash truck was outside my home. I saw one of the men walking and picking up trash on the street and putting it in the trash truck. …
Supposed to have our trash can delivered over 6 weeks ago. Been told 4 different times that it will be here on a specific day and have received nothing. Our neighbors are having the same issue. Told us to set the trash on the curb and …
My household has been charged 4 times now for ‘trash overage’. There are only 2 of us in the household and we have never even filled our trashcan with trash. We have attempted to dispute the charges multiple times but ramwaste claims they …
In November we did not receive pick up for 2 weeks straight from Ram causing us to find an alternate places to throw our rubbish and recycle away. Now on our pick up day (Christmas eve) we put our rubbish and recycle out at 5am and our …
Changed their services after they get you signed up. Setting out extra bag was always ok, now your cart only for the same cost. This is no longer a company i want to do business with, and shame on you Ram for slipping your service change past people.
My mother inlaw passed away was late on bill, paid it in FULL and their $5 rebilling fee, I was told I was good, then 8 days later they come take both my trash bins, and say I need to pay $30 reinstatement fee and more money. They are the absolute worst!! No communication. Absolutely horrible customer service.
Poorly-run business. They missed all of the homes on our street on Monday. We called and they said they’d be out later that day to pick up. They never came. Called Tuesday morning, they said they’d be out that day to pick up but didn’t show …
VERY DISAPPOINTED IN RAM CUSTOMER SERVICE. I’ve been a RAM customer for 7 years and have just cancelled and gone with Gallegos. As others have stated, my recycling has not been picked up several times. Once I happened to be pulling into …
If you are considering using this trash company, do not. We started service on 8/18 and have not received our trash or recycling cans yet and it is 9/21. They told us when we started service that they were ordering a new shipment and it …
You can’t get any response on the phone, been trying for an extended period of time to cancel service. can’t get rid of their barrels. etc.. this is a terrible company.
I used RAM Waste for a few years. Throughout the years I was continuously disappointed by RAM. Frequently late trash and recycling pickup, random charges without details on my bills, and very poor customer service. When I call their phone …
I bought a rental in Greeley a few months ago and when my renters moved out, had to set up new trash service. I called Ram Waste on Feb 27th. Got a decent price. Was told to leave it out on March 5 (Thur). Easy. …
This company loves to nickel and dime their customers. I guess I can understand extra charges for extra bags outside of your container, but extra charges because your container lid isn’t “fully closed” is absolutely ridiculous.
Fairly unhappy with the customer service I was provided yesterday when I called in. I called because unfortunately I completely forgot to pay my bill for service which I started the conversation as and that’s my own fault my husband was …
We had a pallet to pickup, so I called the office and let them know. They said there would be a $15 extra charge foe this, which is fine. When the collector came to pick up our trash he took a picture of the pallet loaded it up and headed …
Horrible company! Consistently poor service, multiple overcharges, and terrible costumer service when we’d call to fix their issues! They were unprofessional and disappointing from the very beginning. We were never told about extra charges, …
Terrible communication, very rude customer service when you call and they consistently did not pick up the trash on time. They would create new policies and then not communicate them and you’re left guessing as a customer. They did not care …
Our recycling went a month with out being picked up. After the first week it was missed, we called and the gentleman I spoke to was very apologetic and told us to put our bin out on our off week. We did so and it was still not picked up. We …
Had many issues over two years in which I had to call and get them figured out (and you can only call they literally don’t have an email likely so they don’t have a paper trail and can screw you over like they just did with me.) I called to …
Over priced but what made me cancel was missed pick ups two days in a row. When I told them I wanted to cancel, there was no effort from the guy on the call to retain my business. Literally said “sounds good”.Gallegos is half the price so that’s where I went.
Doesn’t pick up trash and when they damage can I have to call to get replaced… Months later without working wheels
No wonder they didn’t pick up our recyclables yesterday. Compare the November schedule on the left that they printed and left on our trash cans with the one on their website. The actual November numbers are completely jumbled and the A and B schedules are reversed. C’mon, guys. You had one job….
Like other have stated, our recycling and garbage has been skipped and pushed off. Recycling wasn’t picked up for a month. Garbage for 2 weeks. Over thanksgiving! Now our recycling got skipped again! …
Worst customer service I’ve ever received! I gave them a chance despited the terrible reviews since the previous owner of my house had used them and boy do I regret it. Last Thursday they missed recycle pickup. I called and they claimed …
I’d recommend going to Gallegos Sanitation! Great customer service and they are cheaper than Ram! Plus they don’t charge you for recycling bins. Now that’s a company I’d like to support. I just canceled my services with Ram today due to …
We had Ram Waste for years without issue. Then the last 6 months it went way downhill. I was billed for 6 extra cans I never had. Then they didn’t pick up my trash so I cancelled in October. …
We used this company after they took over for another company several years ago. They are high priced and often leave trash in our cans. I called to cancel or service with them and they wanted charge us fees for canceling that would have totaled $90.
This summer I’ve been cleaning up my elderly parents yard and garage and received my bill today. I will admit I was a little worried about it after reading all these reviews. I couldn’t believe how cheap it was there is no way I could have …
I’m generally not someone who posts bad reviews but I can’t resist today. We don’t even use Ram for our waste removal company however, their trucks drive through our neighborhood. We have called the company directly about their erratic …
I have been using the service for a year and a half. When I first started they had decent service. Now they are routinely missing pickups. When I called, they said I’d have to wait a week for my trash to be picked up and two weeks for my …
When you become a member, they state 7-10 business days to process and deliver trash and recycling cans. They don’t notify you or alert you when they’ve been dropped off. Good luck trying to find them if Google and Apple doesn’t have the …
Worst trash service I’ve ever had. The supervisors and staff are super unprofessional. Pick ups were Late EVERY week for over 2 months. Eveeytime I call they “wrote notes” to avoid it from happening again. Over the holidays we expected …
I worked for this company for a few months, and it is easily the worst employer I’ve ever had. Trucks are old and barely functional, you are expected to work unpaid hours regularly, and the management is unbelievably rude. Oh yeah, and they …
This company decided not to take my full trash can because there was a little bit of soil on the top of the bin. When I called, the lady said that if I bagged up the soil they would come back. Unfortunately she did not mention that it …
BEWARE BEWARE BEWARE!!! One star isn’t even good enought for this company. They charges fees for everything not to mention the overpriced monthly charge. I called to cancel my service and they are charging a $50 can removal fee. What a joke!!!! Do not use their services!!!
Literally the worst trash service I have ever had. I spoke with 1 person who set’s up automtic payments, and another who says they don’t do that. Never received a bill, and they closed the account for failure to pay. When I called, they …
We just use the residential trash services and they have missed 3 weeks of pick up. We have our bins out in the street the night before. Yet they can’t seem to pick up our trash/ recycle. We then called and the company told us they would …
Worse than I ever could explain! Ordered service here for residential trash and recycle. Going to start off with the fact they will back charge you right after you pay your bill for months of service. When you don’t pay they will send you …
On a very windy day, I found someone’s yard-waste bin was sitting in front of my drive way. I asked around my neighbors hoping to find where it belonged to. I waited for a few days to find the owner, but wasn’t successful. I called the …
Need Zero Star Option…
HORRIBLE CUSTOMER SERVICE: …
I have cancelled my service with Ram. I called them and they were very rude. When I told them I was cancelling and why she ask if I had called them to complain. I did not as the entire neighborhood had done so and I didn’t need to add to …
Ram waste is very unprofessional. Use anyone else if you have a choice. When I called during their last 30 minutes of business hours they kept hanging up on me. I tried calling 6 different times on 6/27 prior to them closing. Perhaps they …
Switching to new service as these guys are no longer a viable cost effective or service based business. Charging a “Fuel and Material” surcharge… What extra materials are they using to pick up trash???
There have been at least 3 times where recycling never showed up at all and neither
did their trash trucks when it was trash day.. I have tried calling repeatedly …
I just cancelled our service after 10 years. Twice our service was missed. The first time they said they could not send a truck back but would pick up the following week. This time we are filled to the top with yard cleaning items. I …
Ordered a trash bin, they did not pick it up the first two weeks, canceled service. They haven’t picked the bin up all month. Sent us a $100+ bill. They don’t answer their phones.
Laziest workers we have ever seen! They can’t even get the trash into the back of the truck, so it ends up on our street and they cannot even be bothered to make an effort to go pick up what they missed. UNACCEPTABLE!
Update March 18, 2022
Wes is the new supervisor in Greeley. He moved the dumpster away from the fence. Thank you Wes! …
DO NOT USE RAM WASTE! They are unreliable and UNPROFESSIONAL. Especially JEN the front office receptionist. I called to pay my bill and she said “oh geez” and then she hung up on me. Then she wouldn’t answer the phone when I called …
Horrific company. Just look at all the one star reviews, they are more than deserved. They constantly miss trash and recycle pickup and have horrific customer service. I don’t know how they are in business.
I had been using their service for about a year or so, every 3 months I would call to pay my bill and they would charge me a fee and suggested I go online to pay to avoid said fee. The one time I went online to pay it took me to a different …
I have to use this company because I live in an HOA. I happened to have 4 extra bags of trash this week and was told it’s 5.50 per household trash bag on top of what I already pay. Rediculous
Literally the worst trash company ever! Awful trash service and awful customer service. Sadly on trash day they don’t even pick up all of our trash
1 star is too much for this waste of space company. Unfortunately my HOA contracts with them or I would absolutely take my business elsewhere. My trash was not picked up last Friday, yet the neighbors on either side were. When I call to …
Absolutely HORRID. Not only is this company stuck in 1990 and cannot communicate with any online bill pay and/or communication but they RARELY even answer their phone. …
Constantly missing our trash and recycling pickup on the entire street. They used to at least answer the phone and send someone out in the next day or 2. Now they don’t even answer the phone. Their poor service gives a whole new meaning to “our business is trash”.
We’ve been using their commercial service for years. It’s been an ongoing hassle. They often do not pick up on their regular days leaving us with a full bin. So we must call them to come empty the bin. But wait times on their phones can exceed 30 minutes. The trash bin they gave us looks terrible – like it fell off a mountain.
The only good thing about this company is that they do get your trash & recycling out of your house. Their new company policy states you the lid has to close. They won’t get out to throw in an occasional extra bag if you have one. But they …
Terrible customer service! When they find out you’re going with a different service, they state they will charge you $50 to pick up their trash cans. Like it’s our benefit for them to pick up their own cans. Never agreed to that not did we …
Ram is holding people to non contractual agreements and will change their terms without notifying you. I was charged for seven extra bags on a pick up, when I have never left extra bags on the curb. They have failed to pick up my can multiple as well when it was out by 7AM on pickup day.
My son loves the trash truck and has for years and we have always had Ram and they have always had workers that have been so kind to him! We really appreciate them!
My garbage has been missed several times. I call to get them to come back and pick up my trash. And they tell me I have to pay a $35 fee for them to gone back and pick up trash they missed. And they tell me it is what it is. Horrible customer service!!!
There’s a fee for every fee. Even simply bringing my trash to my curb is a fee. My trash bags were “slightly” over the top and they charged me 35.00 to pick it up and had to take some bags out otherwise they wouldn’t.
Ram waste has been on the decline for the last few years and just in the last couple months has become even worse. The trash and recycle drivers will now pick up my cans to empty them then purposely drive in front of my driveway and drop …
The charged $25 to deliver the cans. Then it was $50 a month for service! I found out that all the other trash companies in town are $50 per QUARTER so I called to cancel. Then they wanted $50 to pick up my trash cans! I opted to bring them …
RamWaste just sold to a large company out of California. A letter was sent to customers that looked rather like phishing… it also did not have specific information about how future bills would be sent, nor was there any information …
I hope I don’t jinx myself. We have had Ram for years. On the occasion when they miss a pick up, like yesterday, I called the office this morning. The lady who answered was friendly and looked at my account. She said the drivers got a late …
Don’t waste your time. These guys are something else. Surprise charges, $50 pickup fee when you cancel. Their payment system is a joke. The ladies in the office could care less about your service, inability to talk with someone or any …
I did not get my trash out in time. The guys are still in the area. I tried seeing if they could stop by since they are still here in the area STILL and they want a 35 dollar charge. That’s more than the monthly service. Not good costumer service. Will no longer be using them. Royal trash has wonderful reviews and customer service.
DO NOT USE RAM! I never received a bill or telecom reminder after they switched to new billing system. Paid ON TIME but they REFUSED to pick up trash EVEN THOUGH THEY PASSED MY HOUSE 4 TIMES SAME DAY! BS excuse about needing $35 return …
This company was good for the longest time, actually been our trash provider for 20 years! Recently they don’t pick up trash if there isn’t a 7 foot gap between a parked truck and the can, so they’ll just leave it. Plus if a lid is even an …
They come when they feel like it sometimes 7:00 at night sometimes 2 days later sometimes not at all. Do not use this company! When I talked to them about being 48 hours late on a pickup and causing a small fender bender due to the bins …
Terrible company. I had a roll off scheduled for today but when it wasn’t delivered by 3:00 pm I called in to make sure it was still coming, which I was assured that it was. Later, at 4:55 pm I called again and was put on hold while they …
Canceled my service because they missed pick up alllll the time, and placed my account on hold even though I had made the payment, so they didn’t pick up my garbage and they had missed the previous recycling cycle so I was very full and …
DO NOT USE THIS COMPANY!!!!! I switched to another company at the end of August (before our next bill at RAM Waste was due). I tried for three weeks on and off to cancel their service. There was no answer and no machine to leave a message …
Very disappointed with this service!! In addition, they charged 50 dollars to pick up my can when I changed companies! – DO NOT RECOMMEND at all. Prices are also higher than 2 other trash disposal companies I called when changing …
Trash is right. That’s exactly what this company is. They are disorganized. They lie to their customers. After dropping off my bins they missed weeks of picking up my trash and recycling. Even after they had successfully picked up my trash …
Ram Waste is the most unprofessional company in town!! I switched to Ram Waste to support a small business soon after Gallegos Sanitation was bought out by Republic Service. Ram Waste continually failed to pick up my recycle bin, failed to …
I am switching services and called RAM to cancel. To my surprise they are charging customers $50 cancellation fee, neighbors of mine were told pickup fee, then another was fuel fee. I told this is their cost of doing business not the …