I didn’t have a long waiting time, my questions were answered and taken care of in a very prompt, safe and painless matter. I always have a positive experience when I visit – they are caring, professional people.
I rely on many of the doctors and professionals at the Medical Center for my health and care. They have their finger on the pulse when it comes to my health! 🙂
Was banned for life, because I guestioned my last bill from this medical center. So by them banning me I am not able to receive life saving medical procedures!!!!
Quality work as far as I can tell, but be prepared to be charged for hidden fees and costs even if you ask for a complete cost breakdown before a procedure is done. Very frustrating. Billing department will tell you that they can’t do anything and that you are simply wrong.
I saw Dr.Bergstrom and he also did my surgery. Him and his nurse where very polite even when my toddler was crying. They are very understanding and very helpful.
The receptionist answering and transferring calls are terrible, unprofessional and rude. My daughter has been dealing with this clinic for years. From Derm to Endocrine. Great Drs, great nurses. Terrible, terrible ancillary staff!!
The financial adviser quoted me $250 off of the actual bill. I specifically told the doctor I wouldn’t do some labs if it was that expensive but we went ahead and did it anyway . I spent $ 570 on three labs and a visit . It’s absolutely ridiculous . Don’t go here if u don’t want to be broke!!!!!!
I see Dr. Holz and her Nurse Amber. They are both amazing and have helped me so much! I have been having ongoing issues that I thought would never end and am so grateful for them and their help! Plus their office helped get the medicine I needed!!! Thank you so much!! You guys are truly wonderful!!
Jessica Rachetto was amazing for a dermatologist for my 5 month old. She was understanding and she provided us with many options and explained everything thoroughly. It was a good experience for us!
Medical center is very clean and organized. Everyone working there is very kind considerate and knowledgeable. They have helped me more than I can ever tell you.
Dr. Bent and his nurse is the best they’ve helped me through my pregnancy and the first mother worries always willing to answer all my questions even if their dumb. My husbands parents wanted me to go there cause he helped them through so many things with conceiving one of the best Obgyn’s I’ve been to
Gastroenterology and Elizabeth Larson. I have been a patient of RCMC for many years. Being referred to this department has been at best a disappointing experience. 1. Asking for results on tests have resulted in no answers. Nothing …
I’ve never felt as good about adoctor’s offices. The staff has never been anything but great, friendly, professional people. The doctors are Tops in their Fields. They have everything you need under one roof. Including Urgent Care, …
Rapid City Medical Center comprises the total care for my young family. We love our family practice doctor, Dr. van Egeraat, dermatologist department, Dr. Howard with ENT, and the Urgent Care doctors who have cared for many little disasters over the years. Hands down best, most invested, doctors in town.
I absolutely loved the doctor and her nurse that I saw here for a number of years. However, after my method of payment bounced one time within a month of receiving a bill they sent my bill to a debt collection company. I have never had an …
I was referred to the MN street location, and I’m extremely disappointed in the service I have received. Dr. Van Egeraat’s nurse was rude since day 1. I do not feel advocated for as a patient, and I do not feel I was helped or fully …
I was recently referred to Dr. Troy Howard by my endocrinologist for surgery. Dr. Howard and all of the staff were very helpful, friendly and compassionate from the start. From the first moment I was very comfortable with Dr. Howard, he …
Had a hearing test completed for my son, I then called four times to get results with no response from the doctor. They sent us two bills and still no results. I paid the bill and told billings that I would be filing a complaint. Finally I …
In a country where there’s already lacking trust in the insurance and Healthcare systems, Rapid City Medical Center Gastroenterology did nothing but further that divide. A weeks time passed between my appointment and my scheduled procedure. …
Desk ladies were very nice. Other than that the nurses and doctors in urgent care just seemed in a rush, also flat out rude. They didn’t make me feel like I was going to get the help I needed. They never called back when they said they …
Dr hill gets my one star. Unbelievable experience. Dr Hills assistant, her name was Jessica was very moody and acted like she hated her job and sounded more sarcastic about anything. And the receptionist was the rudest of them all. She was …
My wife and I wanted to find a primary care doctor in the rapid city area. We set up an annual physical appointment for the both of us as our insurance company covers one free per year. First, they didn’t put the both of us down so we took …
Wonderful service! The lobby was clean and the receptionist was very sweet and helpful. I saw gastro and both the nurses and the provider really listened and explained everything well to me.
So I was getting seen about my issues with gastritis. I missed an appointment on accident because I got called into work. When I call to reschedule an appointment, I get told I can’t because I owe them $50 for missing my appointment. …
Poor customer service. This is my second time dealing with RCMC and I wish I didn’t give them a second chance. Regardless of giving the front receptionist staff my driver’s license and insurance. She didn’t update my address, or health …
I was experiencing symptoms of possible copper toxicity from my copper IUD so I decided to have it removed a few years early. The receptionist I spoke to on the phone was very friendly. I’m a first time patient and she worked with me to …
Not even worth one star. had to switch providers mid pregnancy due to a move, went in to my first appointment with them and was met with rude, nasty receptionists from the moment my husband walked in. They were cranky with me about giving …
I called a month ago about my referral for an upper endoscopy. I received instructions on how the appointment will go. “Don’t eat after 9p.m. the night before. Don’t drive yourself after the appointment. We’ll do it as early as possible so …
I saw Dr. Moline through my pregnancy. She was absolutely wonderful. Caring, friendly, and knowledgeable. I got great care from her nurse as well. When I delivered, Dr. Degen was on call and though she wasn’t my doctor through pregnancy, …
I love my OBGYN, Dr. Bernhard! She makes me feel so safe, comfortable, and at ease. She has a way of framing things that sheds such a positive light. In 15 years, she is the first Dr. to save me from my brutal PMDD symptoms. Now, she’s …
The absolute worst doctor appointment I have ever been to. I felt incredibly uncomfortable and was prescribed a medication that had nothing to do with what I came in for. I didn’t feel like I was listened to at all. This was OB unit with …
I had an appointment scheduled here and I have no idea why it was needed. I had 2 procedures scheduled and some appointment with an unknown reason inbetween.
Every time I called to figure out what it was for, I would be on hold for 10 …
Referred by another medical professional to have a mole removed. They mailed me a written quote and called to tell me that it would cost just under $1000. That sounds reasonable. Scheduled the procedure and then got the bill for $3300. …
Great work everyone from start to finish. Lab work, mammo, annual checkup with Dr. Angela Anderson , scheduled all appointments for next year all in 1 1/2 hours. Extra bonus – lab results were already in before I left the building and Dr. Anderson was able to review them with me in person. Outstanding job everyone!
The doctor, Linda Fromm, is a good dermatologist, but these people gouge you with pricing. About 3 seconds of nitrogen (one of the cheapest compounds on Earth) spray on a spot will cost you more than $200. …
Worst patient service at their Urgent Care. Would drive an hour out of town before I would go back. My sick daughter and I have been waiting now for 1 1/2 hours while many others have come and gone. Nowhere on their website does it say you …
I brought my daughter here early Saturday morning when they first opened. Waiting room had a lit of people already in it. We only waited 10 minutes when we were called back to room. The NP came in right away and examined her very …
Very friendly,
Billing is a nightmare to deal with.
Excellent care. Very professional, caring staff
In and out quickly, awesome service and staff!
Very friendly staff, great costumer service!! Only complaint I have is having to wait a month everytime you try to schedule an appointment!
I have always had very good service and follow up. The different departments are all so attentive.
I have always had amazing care here!! Dr. Storm is a amazing doctor and a blessing to Rapid City!!
No complaints. Drs and staff are concerned and do a good job.
No communication, they act like you are a hypochondriac at worst and a bother at best.
He is the kind of Doctor everyone should have. He is so intelligent, kind and professional and he fixes the problem! I would recommend him 1st!
Friendly staff, everyone smiled at us. I only went there for a consult and a quick test. We were in and out in less than an hr.
very friendly staff and always great with my grandkids. We’ve seen 4 different doctors there and always have professional visits.
Friendly and helpful staff. Low wait time (In Urgent care)
I didn’t have a long waiting time, my questions were answered and taken care of in a very prompt, safe and painless matter. I always have a positive experience when I visit – they are caring, professional people.
I rely on many of the doctors and professionals at the Medical Center for my health and care. They have their finger on the pulse when it comes to my health! 🙂
Was banned for life, because I guestioned my last bill from this medical center. So by them banning me I am not able to receive life saving medical procedures!!!!
Everyone from the receptionist to nurses to physician was kind and helpful. It made a stressful situation much easier.
Always closed early when I try to go the urgent care here. Don’t waste time trying, just go to a better urgent care where they actually care.
Quality work as far as I can tell, but be prepared to be charged for hidden fees and costs even if you ask for a complete cost breakdown before a procedure is done. Very frustrating. Billing department will tell you that they can’t do anything and that you are simply wrong.
I saw Dr.Bergstrom and he also did my surgery. Him and his nurse where very polite even when my toddler was crying. They are very understanding and very helpful.
The receptionist answering and transferring calls are terrible, unprofessional and rude. My daughter has been dealing with this clinic for years. From Derm to Endocrine. Great Drs, great nurses. Terrible, terrible ancillary staff!!
The financial adviser quoted me $250 off of the actual bill. I specifically told the doctor I wouldn’t do some labs if it was that expensive but we went ahead and did it anyway . I spent $ 570 on three labs and a visit . It’s absolutely ridiculous . Don’t go here if u don’t want to be broke!!!!!!
I see Dr. Holz and her Nurse Amber. They are both amazing and have helped me so much! I have been having ongoing issues that I thought would never end and am so grateful for them and their help! Plus their office helped get the medicine I needed!!! Thank you so much!! You guys are truly wonderful!!
Jessica Rachetto was amazing for a dermatologist for my 5 month old. She was understanding and she provided us with many options and explained everything thoroughly. It was a good experience for us!
* * * IN SUMMARY: this place is fine, but please tell the patient portal web developer that things aren’t running properly in his JSON code * * * …
Medical center is very clean and organized. Everyone working there is very kind considerate and knowledgeable. They have helped me more than I can ever tell you.
Dr. Bent and his nurse is the best they’ve helped me through my pregnancy and the first mother worries always willing to answer all my questions even if their dumb. My husbands parents wanted me to go there cause he helped them through so many things with conceiving one of the best Obgyn’s I’ve been to
Gastroenterology and Elizabeth Larson. I have been a patient of RCMC for many years. Being referred to this department has been at best a disappointing experience. 1. Asking for results on tests have resulted in no answers. Nothing …
I’ve never felt as good about adoctor’s offices. The staff has never been anything but great, friendly, professional people. The doctors are Tops in their Fields. They have everything you need under one roof. Including Urgent Care, …
Rapid City Medical Center comprises the total care for my young family. We love our family practice doctor, Dr. van Egeraat, dermatologist department, Dr. Howard with ENT, and the Urgent Care doctors who have cared for many little disasters over the years. Hands down best, most invested, doctors in town.
I absolutely loved the doctor and her nurse that I saw here for a number of years. However, after my method of payment bounced one time within a month of receiving a bill they sent my bill to a debt collection company. I have never had an …
Very efficient and front end and medical staff for a minor injury. Would definitely be a first choice for urgent care needs in the Rapid City area .
I was referred to the MN street location, and I’m extremely disappointed in the service I have received. Dr. Van Egeraat’s nurse was rude since day 1. I do not feel advocated for as a patient, and I do not feel I was helped or fully …
I was recently referred to Dr. Troy Howard by my endocrinologist for surgery. Dr. Howard and all of the staff were very helpful, friendly and compassionate from the start. From the first moment I was very comfortable with Dr. Howard, he …
Had a hearing test completed for my son, I then called four times to get results with no response from the doctor. They sent us two bills and still no results. I paid the bill and told billings that I would be filing a complaint. Finally I …
In a country where there’s already lacking trust in the insurance and Healthcare systems, Rapid City Medical Center Gastroenterology did nothing but further that divide. A weeks time passed between my appointment and my scheduled procedure. …
Desk ladies were very nice. Other than that the nurses and doctors in urgent care just seemed in a rush, also flat out rude. They didn’t make me feel like I was going to get the help I needed. They never called back when they said they …
Dr hill gets my one star. Unbelievable experience. Dr Hills assistant, her name was Jessica was very moody and acted like she hated her job and sounded more sarcastic about anything. And the receptionist was the rudest of them all. She was …
My wife and I wanted to find a primary care doctor in the rapid city area. We set up an annual physical appointment for the both of us as our insurance company covers one free per year. First, they didn’t put the both of us down so we took …
Wonderful service! The lobby was clean and the receptionist was very sweet and helpful. I saw gastro and both the nurses and the provider really listened and explained everything well to me.
So I was getting seen about my issues with gastritis. I missed an appointment on accident because I got called into work. When I call to reschedule an appointment, I get told I can’t because I owe them $50 for missing my appointment. …
Poor customer service. This is my second time dealing with RCMC and I wish I didn’t give them a second chance. Regardless of giving the front receptionist staff my driver’s license and insurance. She didn’t update my address, or health …
Dr. Degen, Lindsay, her nurse, and all the staff are wonderful always always appreciate their care!!!
This is a review of the Medical Center and not the physician/nursing staff of the OB/GYN Clinic. …
I was experiencing symptoms of possible copper toxicity from my copper IUD so I decided to have it removed a few years early. The receptionist I spoke to on the phone was very friendly. I’m a first time patient and she worked with me to …
Not even worth one star. had to switch providers mid pregnancy due to a move, went in to my first appointment with them and was met with rude, nasty receptionists from the moment my husband walked in. They were cranky with me about giving …
**Note: Please at least read the good part ❤**
I have been seeking help and treatment for severe gastric issues for almost 7 …
I called a month ago about my referral for an upper endoscopy. I received instructions on how the appointment will go. “Don’t eat after 9p.m. the night before. Don’t drive yourself after the appointment. We’ll do it as early as possible so …
I saw Dr. Moline through my pregnancy. She was absolutely wonderful. Caring, friendly, and knowledgeable. I got great care from her nurse as well. When I delivered, Dr. Degen was on call and though she wasn’t my doctor through pregnancy, …
I love my OBGYN, Dr. Bernhard! She makes me feel so safe, comfortable, and at ease. She has a way of framing things that sheds such a positive light. In 15 years, she is the first Dr. to save me from my brutal PMDD symptoms. Now, she’s …
The absolute worst doctor appointment I have ever been to. I felt incredibly uncomfortable and was prescribed a medication that had nothing to do with what I came in for. I didn’t feel like I was listened to at all. This was OB unit with …
I had an appointment scheduled here and I have no idea why it was needed. I had 2 procedures scheduled and some appointment with an unknown reason inbetween.
Every time I called to figure out what it was for, I would be on hold for 10 …
Referred by another medical professional to have a mole removed. They mailed me a written quote and called to tell me that it would cost just under $1000. That sounds reasonable. Scheduled the procedure and then got the bill for $3300. …
Great work everyone from start to finish. Lab work, mammo, annual checkup with Dr. Angela Anderson , scheduled all appointments for next year all in 1 1/2 hours. Extra bonus – lab results were already in before I left the building and Dr. Anderson was able to review them with me in person. Outstanding job everyone!
The doctor, Linda Fromm, is a good dermatologist, but these people gouge you with pricing. About 3 seconds of nitrogen (one of the cheapest compounds on Earth) spray on a spot will cost you more than $200. …
Worst patient service at their Urgent Care. Would drive an hour out of town before I would go back. My sick daughter and I have been waiting now for 1 1/2 hours while many others have come and gone. Nowhere on their website does it say you …
I brought my daughter here early Saturday morning when they first opened. Waiting room had a lit of people already in it. We only waited 10 minutes when we were called back to room. The NP came in right away and examined her very …