REC is a member-owned utility that provides electric service to nearly 170,000 connections in portions of 22 Virginia counties. Your cooperative … See more
so unprofessional!! I called to start service today and they claimed they couldn’t find my social security in the system! I just bought an apartment! how could u not find my social security?!
The customer service is awesome… Something you don’t see a lot of these days. Also, very impressed with the community service REC’s employees participate in on weekly basis.
Horrible customer service over the phone. Very rude and non caring of what customer is saying. Continuous interrupting as though the customer does not matter. Not to mention trying to charge a family in crisis an extra $600 a month because of being in crisis. Wow..
Rates are supposedly going up. but we can go almost an entire year with less then 5 outages and if it does go out, they normally get us up and running again with in a few hours.
The workers at the fredericksburg va office are real disrespectful over the phone, but in person they act so nice (putting on a fake in person), they dont care about their customers, and compared to va power, they’re to expensive. So whoever left these positive post must work for rec, or have family that works for rec..
Absolutely horrible customer service!!! Just moved here from San Diego, where I had SDGE. Didn’t know it at the time, but I was spoiled with SDGE. Rappahannock’s customer service representatives were rude and unknowledgable. I would …
They are so terrible we been without power since Monday and I know it’s been rough for everybody but at least can you give me a time frame on when I have a 1yr old and it’s been so difficult for the 3 of us just please get our power on before the end of the weekend hotels get really expensive
I had an amazing career as graphic designer at the Co-op’s headquarters in Fredericksburg. Due to the extreme amount of sexual harassment from my direct supervisor within my department, my job was made too much to handle and I was fired. …
LET ME SAY, THIS COMPANY IS H HORRIBLE. Due to my card num changing from the card being stolen and them not being able to charge it I was removed from there auto pay, which means they charge you 250 dollars for not using as a deposit. …
REC is the BEST electricity provider in Central VA. It has been my provider since I moved to Rockville, VA 28 years ago and rarely have we lost power during snowstorms. The last time was the blizzard of ’96. Dominion customers lose power …
I think Raphannock Electric is great. Every time our power goes out they get it back on pretty quickly, within a few hours or less. This has happened enough times now that I feel like I need to write a review. It is challenging having no …
This is B.S we need power back on in Spotsylvania we are freezing this is so messed up on many levels this blizzard is killing us we want our power restored it’s been 3 days with no generator nobody wants to go to a shelter plz fix Spotsylvania courthouses and hickory ridge rds power before we all die.
I couldn’t agree more with most of the reviews here👍 Rappahannock Electric Cooperation (specifically this one in Fredericksburg) reps and supervisor are just plain rude and have no heart! I was asking politely if I could get an extension …
I just got off the phone with Amanda at REC to set up service as we are moving to the area. She was AMAZING. I got set up within 15 minutes with no lapse in service, and quite a bit of information. Thank you for making this transition easy for my family!
I’ve never had billing issues or other issues with my account, but my power literally goes out every month and a half for no apparent reason (such as a storm). I’ve lost power more times in the last 2 years than any other place I’ve lived combined. Won’t miss it when I move
Their customer service is exceptional. They’re open M-F 7am-7pm, which made it easy for me because I work within Dominion Energy’s Power. I wish Virginia let you choose which energy provider you have, but I am so glad that my new home uses Rappahannock Electric Co-Op!
I have only known REC as my provider my whole life. My employer is on Dominion, I’ll take REC any day! At least they don’t claim you have power when you actually don’t. At least they don’t hide behind locked doors with no public access. …
Well, I haven’t received a bill for several several months. However each month they still draft my account for payment. This month has caused an overdraft oh my account (not cool). I’ve tried contacting this company on several occasions, but haven’t had any success.
I have tried to get service back to my house through temp and permanent and they have held me up at every turn. Their staff can’t even spell customer service much less do it. I thought a co op was supposed to work for its customers but …
Horrible electric company! How do both parties have to sign an agreement at a bank to sign over just one name but it was legal for y’all to put both names on a bill without one person’s acknowledgement or consent. Crazy! Will definitely be seeing y’all mfs in court. If i could give no stars to make this post. I would!
My family and I are currently in a blackout and we have tried to contact them serveal times. They haven’t responded we hope the blackout is over in thirty minutes cause are neighbors told us it would be up by 9:30. We don’t know how he got …
I have to agree with the 3 previous negative reviews. I’ve had electric service in Virginia from 2 other major providers (Dominion, and Central VA coop) and REC really is poor. When I had service in the late 80’s with them, they got it …
My power was out at my farm and the crew responded immediately to my house. My lines are buried underground and they promptly found the break. In spite of heavy equipment, they removed no trees and did no damage in my woods. They worked …
Normally , during an outage, I receive notification by phone of when it happened and when it was restored. Nothing today, since 2pm until 22:36, not the first piece of information. It’s 29degrees outside and while we have alternative heat …
We’ve been out of power & cold, really caught unprepared since MondaY morning 830am & my gosh still no power Saturday night 1031pm. I’m miserable & furious being np crew there no new information. I want tob patient bit I’m done! Come on wth! Please get it done!
I really don’t know how they could be any worse. I’m looking at their outage map and only see 6 crews trying to handle over 800 outages. The math doesn’t look good but I’m sure the bill will arrive on time. No crew within 40 miles of me and I’ve been without power for 37 hours. Wish I could switch.
We have been living without electricity for close to three days now in this freezing weather. We have children and pets to take care of. This is ridiculous that a company would take this long to resolve this problem while families are suffering in these conditions!!
It’s extremely unfortunate that we are “stuck” with REC and cannot switch electricity providers based on our preference. I believe that is why this company is so awful to their customers- they know there’s absolutely nothing the customer …
I don’t understand all the negative ratings!! I have been a customer of REC’s for many years & they have ALWAYS been good to me. They are quick to restore power when it goes down In a storm, we have not had 1 issue with them in 10 years & …
24 hours without power. My neighbors said yeah it might be a week. That’s just unacceptable but they will be DEMANDING payment for “administrator fees.”
Highly unreliable, power can be out for long periods of time with little update/response. Outages have been happening with increased frequency over the years. When they do update customers theres is little to no info, or any info of use …
Extremely rude and not helpful at all ! I called about my electric bill being the highest it’s ever been, over $200 then my usual bill and no one there wants to even hear my issue. I was polite as possible until they started to cut me off. …
The worse company for billing. I’ve had this electric company for 36 years. My husband passed away and it has been a struggle with the loss. I was two weeks late to pay my bill and I called REC to let them know I’ll be sending a check …
This is the worst electric company I have ever used. We are in a blackout due to the snow storm and rec can’t even give us an estimate time frame on when our power is supposed to be back on. When you call they say they do not have any …
Horrible company. They completely stopped trimming trees back because the power goes out if you look at a power line funny. There are places that you can’t tell trees from power lines. This company is a joke and would be ran into chapter 11 …
Man, you can’t beat REC. They’re always quick to respond to calls, proactive in preparing for storm season, polite crews, and unlike Dominion they are not beholding to shareholders. So glad they service our area.
Bad
You should be open on sat
Fantastic provider. Helpful and excellent service
Constant power outages
Have had both Rapp and Dominion. Hands down more in favor of the Co-op!
This place will rob you.
Poorly run , website is misleading customer service is poor at best
They switch your account numbers lock you out of your account then charge late fees
so unprofessional!! I called to start service today and they claimed they couldn’t find my social security in the system! I just bought an apartment! how could u not find my social security?!
First time at lake anna power out, 2 hours! Good night
Why does it hang up when trying to speak to someone!? Please get a better call screening system.
The customer service is awesome… Something you don’t see a lot of these days. Also, very impressed with the community service REC’s employees participate in on weekly basis.
Thank you. Thank you REC, you got my.power on before I even expected! Great job! Stay safe!
Horrible customer service over the phone. Very rude and non caring of what customer is saying. Continuous interrupting as though the customer does not matter. Not to mention trying to charge a family in crisis an extra $600 a month because of being in crisis. Wow..
Really unreliable, frequent power outages with no communication or updates compared to dominion energy just up the street.
Rates are supposedly going up. but we can go almost an entire year with less then 5 outages and if it does go out, they normally get us up and running again with in a few hours.
Nice to have a place to go and talk to someone face to face when there is a billing issue.
The workers at the fredericksburg va office are real disrespectful over the phone, but in person they act so nice (putting on a fake in person), they dont care about their customers, and compared to va power, they’re to expensive. So whoever left these positive post must work for rec, or have family that works for rec..
Absolutely horrible customer service!!! Just moved here from San Diego, where I had SDGE. Didn’t know it at the time, but I was spoiled with SDGE. Rappahannock’s customer service representatives were rude and unknowledgable. I would …
They are so terrible we been without power since Monday and I know it’s been rough for everybody but at least can you give me a time frame on when I have a 1yr old and it’s been so difficult for the 3 of us just please get our power on before the end of the weekend hotels get really expensive
I had an amazing career as graphic designer at the Co-op’s headquarters in Fredericksburg. Due to the extreme amount of sexual harassment from my direct supervisor within my department, my job was made too much to handle and I was fired. …
You would be better off with an Hamster Wheel and a Generator than to have this Co Op ! Every Season you will Have a “power outage” Hours long .
I paid 3 weeks early for years. The one time I’m 6 days late they added another month on. Absolutely ridiculous. Unfair treatment.
LET ME SAY, THIS COMPANY IS H HORRIBLE. Due to my card num changing from the card being stolen and them not being able to charge it I was removed from there auto pay, which means they charge you 250 dollars for not using as a deposit. …
REC is the BEST electricity provider in Central VA. It has been my provider since I moved to Rockville, VA 28 years ago and rarely have we lost power during snowstorms. The last time was the blizzard of ’96. Dominion customers lose power …
I think Raphannock Electric is great. Every time our power goes out they get it back on pretty quickly, within a few hours or less. This has happened enough times now that I feel like I need to write a review. It is challenging having no …
This is B.S we need power back on in Spotsylvania we are freezing this is so messed up on many levels this blizzard is killing us we want our power restored it’s been 3 days with no generator nobody wants to go to a shelter plz fix Spotsylvania courthouses and hickory ridge rds power before we all die.
I couldn’t agree more with most of the reviews here👍 Rappahannock Electric Cooperation (specifically this one in Fredericksburg) reps and supervisor are just plain rude and have no heart! I was asking politely if I could get an extension …
I just got off the phone with Amanda at REC to set up service as we are moving to the area. She was AMAZING. I got set up within 15 minutes with no lapse in service, and quite a bit of information. Thank you for making this transition easy for my family!
I’ve never had billing issues or other issues with my account, but my power literally goes out every month and a half for no apparent reason (such as a storm). I’ve lost power more times in the last 2 years than any other place I’ve lived combined. Won’t miss it when I move
Their customer service is exceptional. They’re open M-F 7am-7pm, which made it easy for me because I work within Dominion Energy’s Power. I wish Virginia let you choose which energy provider you have, but I am so glad that my new home uses Rappahannock Electric Co-Op!
I have only known REC as my provider my whole life. My employer is on Dominion, I’ll take REC any day! At least they don’t claim you have power when you actually don’t. At least they don’t hide behind locked doors with no public access. …
Well, I haven’t received a bill for several several months. However each month they still draft my account for payment. This month has caused an overdraft oh my account (not cool). I’ve tried contacting this company on several occasions, but haven’t had any success.
I have tried to get service back to my house through temp and permanent and they have held me up at every turn. Their staff can’t even spell customer service much less do it. I thought a co op was supposed to work for its customers but …
Horrible electric company! How do both parties have to sign an agreement at a bank to sign over just one name but it was legal for y’all to put both names on a bill without one person’s acknowledgement or consent. Crazy! Will definitely be seeing y’all mfs in court. If i could give no stars to make this post. I would!
My family and I are currently in a blackout and we have tried to contact them serveal times. They haven’t responded we hope the blackout is over in thirty minutes cause are neighbors told us it would be up by 9:30. We don’t know how he got …
I have to agree with the 3 previous negative reviews. I’ve had electric service in Virginia from 2 other major providers (Dominion, and Central VA coop) and REC really is poor. When I had service in the late 80’s with them, they got it …
My power was out at my farm and the crew responded immediately to my house. My lines are buried underground and they promptly found the break. In spite of heavy equipment, they removed no trees and did no damage in my woods. They worked …
Normally , during an outage, I receive notification by phone of when it happened and when it was restored. Nothing today, since 2pm until 22:36, not the first piece of information. It’s 29degrees outside and while we have alternative heat …
We’ve been out of power & cold, really caught unprepared since MondaY morning 830am & my gosh still no power Saturday night 1031pm. I’m miserable & furious being np crew there no new information. I want tob patient bit I’m done! Come on wth! Please get it done!
I really don’t know how they could be any worse. I’m looking at their outage map and only see 6 crews trying to handle over 800 outages. The math doesn’t look good but I’m sure the bill will arrive on time. No crew within 40 miles of me and I’ve been without power for 37 hours. Wish I could switch.
We have been living without electricity for close to three days now in this freezing weather. We have children and pets to take care of. This is ridiculous that a company would take this long to resolve this problem while families are suffering in these conditions!!
It’s extremely unfortunate that we are “stuck” with REC and cannot switch electricity providers based on our preference. I believe that is why this company is so awful to their customers- they know there’s absolutely nothing the customer …
I don’t understand all the negative ratings!! I have been a customer of REC’s for many years & they have ALWAYS been good to me. They are quick to restore power when it goes down In a storm, we have not had 1 issue with them in 10 years & …
24 hours without power. My neighbors said yeah it might be a week. That’s just unacceptable but they will be DEMANDING payment for “administrator fees.”
If I could give them zero stars, I would. They are the worst, especially their customer service. Not a great experience with them at all.
Highly unreliable, power can be out for long periods of time with little update/response. Outages have been happening with increased frequency over the years. When they do update customers theres is little to no info, or any info of use …
Extremely rude and not helpful at all ! I called about my electric bill being the highest it’s ever been, over $200 then my usual bill and no one there wants to even hear my issue. I was polite as possible until they started to cut me off. …
The worse company for billing. I’ve had this electric company for 36 years. My husband passed away and it has been a struggle with the loss. I was two weeks late to pay my bill and I called REC to let them know I’ll be sending a check …
This is the worst electric company I have ever used. We are in a blackout due to the snow storm and rec can’t even give us an estimate time frame on when our power is supposed to be back on. When you call they say they do not have any …
Rates go up and outages go up. They can take your money but can’t maintain their system. Worst electric company I’ve ever experienced.
Horrible company. They completely stopped trimming trees back because the power goes out if you look at a power line funny. There are places that you can’t tell trees from power lines. This company is a joke and would be ran into chapter 11 …
Man, you can’t beat REC. They’re always quick to respond to calls, proactive in preparing for storm season, polite crews, and unlike Dominion they are not beholding to shareholders. So glad they service our area.