RC Willey was able to deliver a fridge to us quickly (even over a holiday weekend). Dave Christensen was our salesperson. He was very helpful and did not make me feel pressured. The two young men who delivered were careful and considerate(it was a tight space) and did a perfect job. Thanks!
Dave in appliances is Awesome! He’s sold us 2 fridges, 2 stoves 2 washers and dryers over the last 10 years. He knows his stuff but is never pushy!!
Looking forward to 10 more years. 💕
Thank you Dave!! 😊 …
We found our furniture in just one visit. 90% was delivered within a week. Blaine was great to work with. Knowledgeable, and very helpful. Thanks Blaine
Had a horrible experience at the Layton location. After taking off work to go pick up the new couch it wasn’t ready and 3 guys were standing around on their cellphones. We had borrowed a trailer. Didn’t get the couch. Was going to buy a …
Rolondo was helpful and patient and open to our wants and needs. Was knowledgeable about the product and helped us make an informed decision. Overall a quick and easy buying experience.
Very helpful salesperson. Found exactly what I hoped to find. The will call personnel went out of their way to help us load up our purchase. The price was right and the service could not have been better!
We went to buy a Queen set. Karen Lazarakis helped us very patiently since we asked for prices of atleast 20 different items. She was very kind, supportive, and only provided her opinion when she thought we were in a dilemma but other than …
Super friendly staff here. Great furniture options. It seems like they own the market share in Utah for furniture. Andrew Green was a pleasure to work with! 10/10 would recommend.
Conway is the man. I won’t buy furniture from anyone else besides him. He took hours helping me chose my products, he fixed the logistics and even helped me haul the furniture into my trailer. It doesn’t get much better than that.
I have purchased furniture with RC Willey before and wasn’t disappointed. This time my experience was over the top. I went online to purchase a recliner to match one I purchased in January and found it in a super sale, however when I went …
Blaine has been our sales person at RC Willy for our past few purchases. Great guy. Easy to work with and always helps us find exactly what we’re looking for.
I am amazed that this retail outlet can stay in business with the highly incompetent service that is provided. Back in Feb. I came in and picked up a couple of carpet samples from Steve in the flooring department where I told him that I did …
I love RCW. We got our refrigerator from here and the customer service is always amazing. Love that they don’t follow you around in the store and always give the best deals and service. We just got our new couch and rug delivered and the delivery was seamless. Thanks so much for your help RCW!
My husband and I went into RC Willey to buy a box spring. Mr. Jarman was able to direct us to the fight place on the show room and help us buy the one we needed. We are very pleased with his help in making a purchase.
I have been working with Cheryl in the clearance department at your 2100 S. 300 W. store, she has been tremendously helpful, even made it so I could get the couch I ordered that had been put on back order, it was starting to look like I …
Only giving 3 stars because the day we came in we walked around for 40 minutes with all the salesmen ignoring us. They walked right past us multiple times to talk to older looking customers. So we left then came back later and had a salesmen greet us at the door. He was great and super helpful.
I’ll just share the facts of my experience and you’ll see why these people get 1 star. We bought two mattresses and a washer and dryer when moving into our new house. They delivered the mattresses one of which was the wrong size. We waited …
We’ve always loved RC Willey and when I needed an air conditioner to kind of help keep things cool for this hot summer Corey Madsen was beyond amazing to talk with he was able to help me get my air-conditioner ready and out the door with no …
I was looking to furnish my new home and Jerry Willey did an amazing job making it easy and fun to find the furnishings I needed. If you are in need of quality furniture at a very reasonable price point then go to RC Willy and talk to Jerry. you will not be disappointed!
Very disappointed with RC Willey. Will never buy furniture again from there for as long as I live. I bought a sectional about 5-6 years ago and at the time payed additional for cleaning services in case my couch ever got spills or needed …
A pleasure as always with your staff. The prices are a bit high, but I tried my best to shop your sale periods and utilize the rebate I received from my last few purchases to help a bit. …
Needed a new dryer shopped on line to see the pricing. RC Willey had the best selection of all of the providers. Was planning on getting another Whirlpool like the last dryer. However, we were greeted and helped within minutes of arriving …
If I could give them 0 stars, I would. DO NOT BUY FROM THIS COMPANY. I purchased my couch and the protection plan in cash and was hopeful of the quality. The couch came with defective pillows and cushions that were all lopsided and good …
Adam richards in the appliance department knows how to go above and beyond for his customers! We received our washer and dryer and they were supposed to be stacked but the brackets didn’t get put on. I called Adam a few days after delivery …
Conway and Peter are outstanding! They listen and understand the style I’m trying to achieve then show me pieces that fit my style goals. They make the design and buying experience easy.
Thank you both! Susan
RC Willey was great! Their tracking system to notify you of your delivery was spot on! Wynn the delivery guy and his partner were friendly and helpful. They didn’t leave a scratch and cleaned up after the installation. …
The usual furniture store hype. Over zealous sales people, but friendly. Sometimes they can’t take a hint when we just want to look sometimes. They closed the heat store in the state on Winchester. So now we’re stuck going to the big stores that aren’t as nice and welcoming.
Honestly was so happy with our sales lady. Ivette she was not pushy and she just connected with me on a personal and genuine level. She listened to what I came to find and helped me find everything I wanted and all the amazing discounts.. I …
It was great to work with Ms. Bentley. She was the shining star of the entire experience. She helped us feel comfortable and relaxed and directed us to exactly what we needed and would not have found on our own. …
Great hassle free delivery! Shane and Matt arrived on time with positive and welcoming attitudes!
They came in and asked about the placement of the couches and had them in my …
I was very pleased with the experience there Conrad Chidister went out of his way to help me find the right items I was looking for. I appreciate your sale it helped me be able to afford what I needed. I am hoping the quality of the …
The associates at RC Willey made it so easy for me to find what I wanted. I told them exactly what I was looking for – a sleeper sofa that was also very comfortable to sit on, and was in stock so that I could get it quickly. The person …
After having a terrible experience trying to buy a mattress from a smaller store, we went to RC Willey to buy one there instead. Jason was extremely helpful and knowledgeable. He helped us get a great deal on shipping and even was able to …
I have purchased items from RC Willey off and on for many years now. I have always been pleased with the quality of the items I have purchased. While customer service seems to be a thing of the past in this day and age, I find the …
Bought some gifts from the electronics department for Christmas. Prices are a little higher than you’d expect to pay, and the store layout is ridiculous, but the salespeople are helpful and they have a lot to choose from.
By far the worst delivery experience I have ever received not only did the delivery people damage the items they delivered, but they used my bathroom without even asking and couldn’t even flush! never have I ever received such …
Alan and Angel Garcia were so very kind and helpful. I love that RCWilley had do many options to choose from and the prices were fantastic!!! Thank you RCWilley!
I was very satisfied with the salesperson and the patience she had in answering our questions as well as finding the appliance that would best meet our needs.
Need to explain to the customer that if they don’t have a gas shut off valve behind the gas stove..then they can’t install the stove ..thus the $25 fee to install the stove is for not..also check and make sure all the items are included in the delivery..thanks
We worked with Scott Baldwin and he was great to work with, he was a pleasure and knowledgable. I wouldn’t have bought all the things if he wasn’t so helpful.
I was very impressed with Matt Scadden
Justin Edward, they were very professional. They explained everything to us and got our fridge up stairs and hooked up in know time. 🙂
Daniel Vargas was our sale man, he was amazing any business will love to have him and we got the best furniture for my business and we will keep buying from RcWilley.
I bought a washer and dryer speed queen toral $2,598.00 From RC Willey Rep Kenneth Parrish , My wife and I are so thrilled to buy all our family aplluances from Ken, Thank you
The best furniture store ever! Their inventory is so large, it’s hard to make a decision. Beautiful & great quality. We’ve been shopping here forever & are always satisfied. ⭐️⭐️⭐️⭐️⭐️
I worked with Jason, since I’d worked with him before, but this time he seemed like he was uninterested in making conversation, just wanting to get the sale settled, and just walked away without a word after we settled things with the …
Diane at the SLC store was awesome. We went from a phone call about what things were in the store to an efficient in person shopping experience with great advice. I will ask for her again.
The two men that delivered my new refrigerator did a great job. They took away the old one and brought in the new and were very careful with the woodwork, furniture and the refrigerator.
Bought from RC Willey trusting the quality and service. I paid extra instead of buying from Wayfair, or overstock, or Ashley.
The ‘solid wood’ coffee table set I bought broke within a year, a key piece …
The salesperson was very professional and knowledgeable about inventory and procedure. The cashier was fast and efficient. Both were very personable. An enjoyable experience.
Super great customer service. I canceled an order and it was super easy just called and canceled they gave no problems. They also answered very quick was only on hold for a few minutes
I just want to say RC Willey in SL is amazing, also Chery F was so kind and so helpful, she really goes above and beyond to provide great customer service.
Quick and fast delivery! They set up my washer and dryer quickly and built my kitchen table in no time while providing great seevice. Thank you so much!
Always appreciate RC Willey sales associates for being helpful and courteous. Recently purchased a dishwasher and they price matched with a box store having a sale, saved $100.
store smelled great. representatives were accommodating and I made progress and secured the things I had in mind. for sure going there for my furniture needs. thanks hutch
Very easy to deal with. I’ve been purchasing products from this store for years. R.C. Willey has high quality products and good perfume to work with. Thanks.
When a mistake was made during an online order, RC Willey agreed to sell me the item I tried to order at the sale price that had ended 2 days earlier. My family has depended on RC Willey for the past 20 years and this is a great example why.
Angel helped us, and it was a great experience! I wish they had more to select from when it comes to appliances, but with shortages in everything it wasnt their fault, but overall, great customer service, and we were able to find what we needed here!
RC Willey is the only furniture store my wife and I have used for the past 30 some odd years.
Every employee there goes out of there way to help. Never have we ever been disappointed with there service and product.
Received promptly upon notification and very nice and polite gentlemen installed and delivered. very good customer service and knowledgeable of appliances. Thank you for your excellent service!!
Salesperson was helpful, non-invasive and knowledgeable. Went in on Saturday morning and have an appointment to get my dishwasher in on Monday. All good.
We love our love seat and the free delivery drop at our driveway…. All we had to do was get the love seat into the house and it only took a few minutes…. Great value on the love seat as well
Last year I spent over $12,000 in RC Willy and that does not include a few hundred more tipping the delivery drivers.
The most expensive item I purchased was a $3,000.00 Howard Miller Grandfather …
Took my 86 year old MIL to buy a new mattress. Good selection, but when we had to check out the promotion was not honored. The cashier said we had to go back downstairs to find our salesperson. I asked if they could call her they refused, …
We were politely greeted. Associate Conway Chidester helped us with leather recliners. He was knowledgeable and patient in helping us find just the right one. We will definitely contact him with future purchases
Yvette is wonderful to work with!! She helped me find the perfect pieces for my home. She has gone above and beyond to make sure everything is perfect!!
Angel Garcia helped us pick out a new dryer he was able to take time and walk us through which ones would some what match a washer we bought the in 2021. Angel has a great personality and is a great sales person.
My experience at RC Willey was amazing. The salesman was so kind and listened to my needs and concerns. It was the best experience ever with furniture shopping.
Bentley helped us SO much during our furniture purchases for our new home. We also worked with Bentley and Sam during our second trip in for additional things! We appreciate you so much Bentley and Sam! Thank you!
Let us take as much time as needed. Answered questions.
Really like the quality of everything in the store.
Did buy love seat and chair reclining and powered.
I had a very positive experience our salesperson was absolutely wonderful he did everything to help me look at every angle and help me find the best product for me. It was very very nice to have someone working with you and caring about getting the best thing for you thank you
I went in to purchase a new washer/dryer set and worked with James. He was very knowledgeable about the machines and features, and made the process very easy. Looking forward to having them delivered!
Called to make order and to pickup at will call. The salesman said I’d need to come in to select an item I also wanted to be included with purchase. When he understood my husband was sick did everything for me so all we had to do was drive …
We had a good experience. Easy to find what we wanted. We purchased our sofa and it was delivered as expected. Good communication and easy process. We always go to RC Willey for furniture.
Got to be the biggest rc willeys in the state. This place is huge. Awesome selection from kids beds to washer and dryers and too of the line appliances. The best part was the sharks didn’t attack you first thing in the door. Kind of let me do my thing Yes I was approached and asked if I needed any help Great store and clean
The electronics department was awesome! Managed my needs well didn’t try to up sale me on a tv my garage did not need just helped me narrow down the best one for the application very impressed with the salt lake store!
We had placed an online order. We went into the store to look at our item to make sure it’s what we wanted. After speaking to a sales person he asked if another sales person was helping us with the online order. We told him no. There was a …
We really appreciated our sales associate Dean Shore. He gave us the right amount of space to look and chat but was attentive when we had questions or were ready to move on.
Look elsewhere. Custom ordered a couch and ottoman, they forgot to order half of it so an additional six weeks on top of the original eight weeks. They didn’t deliver legs with the order. Salesman lied and said he was off for the day and …
Sheryl was outstanding in assessing my needs and help me find the right things. She found me a bedframe that I’ve been looking for for almost a year. She also found me a part of my sofa that I’ve been missing in the clearance center. Please …
Our sales associate Keith Shallbetter was very knowledgeable about mattresses. He was friendly and courteous. We’d looked at other places including other RC Willeys he helped us make our decision. Thank you Mr. Shallbetter.
Paid $140 for delivery of a safe, they dropped it in the driveway, damaging my vehicle, then left it just inside the front door, instead of the basement as promised. Won’t return my phone calls. Shop somewhere else, their products and customer service are absolute garbage.
I love to shop there. My salesman is Duck Yran. He is sharp polite and always looks out for any backside. Great company with some great people. David W Davis
Salesman Ryan Collins was exceptional nice. I had a purchase that I initiated at the online store. Unable to effect the transaction on my own. I called the local store and Ryan resolved the issue. Ryan verified my account input the SKU #, and wallah, the sales transaction was effected. Thank you Ryan for all you do!
I love the bed that I got but when you go for black Fridays you expect a good deal. I way over paid I did not get a good deal if it weren’t for the fact I was desperate for a new bed I wouldn’t have got it. The last bed I got from there I …
RC Willeys is my happy place. We’ve bought several appliances and furniture from here and we’ve been happy with the service. Sales people can get either too pushy or not helpful enough, just depends on the rep.
Wonderful experience. Workers were on time and very friendly, but professional. We have never had a bad experience with RC Willey. Bobby Tello and Duc Truong are both super salesmen! Thanks to them, our last three items purchased were done over the phone, making it so easy for us.
We were looking for a chair and had no clear choice in mind. The store decorator happened by and had a suggestion. We continued looking and decided his suggestion was just right. Diane Bentley was very patient and helpful and we sealed the deal.
The sales person was very helpful. Took us right back to where we needed to go, stayed with us, answered all our questions. We bought it, and Dean scheduled the delivery and we picked up our 10 pc cookware.
The only reason I go to this store is because I like their furniture’s style, but I hate the costumer service. As I am a Latin woman their seller ignored me all the time. But yesterday was different Jonny Madsen, helps me a lot, he even …
We were told our order would be delivered on Dec 12, We ordered 1 couch, 1 love seat , and 2 end tables.
On the 12th we received the couch. Tables were wrong 😑. …
I had been without a refrigerator since Christmas Eve. I called RC Willey yesterday
and asked for their help by phone since I have a disability. My refrigerator …
We have bought many pieces of furniture from RC Willey’s. From the sales room to the delivery, they give impeccable customer service. A big shout out to Tim Callahan, who we have been working with on the sales room floor since 2015!!
I love RC Willey! They don’t badger you, but are so helpful! Conway was excellent to work with and got us next day delivery! Wouldn’t shop anywhere else!!!
The greeters and cashier was very friendly, however that’s were the friendliness ended. For a staff that works in commission it was ridiculous. Went through every department and no one greeted us, all sitting on their phones. We finally …
Cheryl Forsberg was the most amazing employee that helped us out. She made finding a new bedroom set for our house very easy and a great shopping experience. I wish there was more employees like her.
Salesman (Easton Searle) was great to work with and very attuned to our needs. He stayed beyond his shift to make sure we were well taken care of. The 2 delivery guys were very professional and courteous
The delivery from RC Willey was just super. They were fast, friendly and caring, asking if there was anything else they could do. I love my new sideboard, it’s just perfect!!
I ordered a couch, bed and mattress for black friday. My delivery came, and the other half of my couch I purchased was the wrong piece. I called customer service and they said I should cancel the couch order and try to get another couch …
Failed to deliver on time and with the product ordered! We ordered a washer and dryer. Both were suppose to be delivered on day x. Washer came but not the dryer. A week later they delivered a dryer but not the one ordered! Sub caliber dryer was what was delivered. Another vendor may be better!
Delivered on time. The guys where respectful and hard working. Been buying from RC Willey for years and will continue to. Since this review I purchased a 700lb safe that was delivered and brought upstairs. They did a great job. No damage to my home. I was impressed.
Daniel who sold me the couch was absolutely wonderful. However, the guy who helped load it was very rude. He loaded it onto a small rolling platform ripping the bottom cover of the couch. He rolled his eyes and seemed angry when I said I …
Excellent help there! We have been working with a sales person who is very thorough and explains all options to us. She is also extremely knowledgeable when it comes to interior decorating.
Jason was extremely helpful and patient. He did a great job of showing me the options both in quality and price levels. And it was a smooth yet quick process!
This is the first time I’ve been to a store that I wasn’t bombarded with sales people. There is only one bathroom for the sales floor since we had our 7yr old we made frequent trips downstairs. Our salesman, Tyler, was fantastic and took care of us.
My experience was FABULOUS!! THANK YOU! I found exactly what I was looking for and Lisa COULD NOT have been a better salesperson. Articulate, knowledgeable, courteous, NO PRESSURE! Had a most pleasant experience.
2 months ago I was going through different stores looking/testing out different mattresses. I happened to be helped by Jason that particular day who helped me select a temperpedic mattress and adjustable base with accessories. I was honest …
It was a great experience. Our salesperson was extremely knowledgeable and helpful in assisting us in our specific needs. My wife has special needs and the sales person was very good in helping us locate and in selecting the item we …
I was given a timeframe for the delivery and arrived at the property at the earliest hour specified only to find out that the truck had already come and gone. I phoned the store right away, but they said to reschedule for next week. I’m …
It’s always a wonderful experience when we go here. There is a huge selection with most of the items in stock or coming in shortly after. The sales rep who helped us was a wonderfully COLORFUL and friendly man! We will definitely continue to shop here!
My wife and I went to the RC Willey on 2300 South and 3rd West. We were looking for a new dishwasher, white, controls on the front. There were several to choose from. Our sales person was very helpful and within 10 minutes we had purchased one. We got it installed within a few days and we are looking forward to using it.
Usually my wife and I prefer to be left alone when shopping because we usually want to browse. James P (associate #9396) was extremely helpful and was able to show us exactly which sofas fit our parameters. I’m actually grateful he was able …
What a positive experience I had at this store. Lesly Wood, the salesperson that helped me, listened to my needs, took me directly to a recliner that fit me and when I reclined in it, my back pain disappeared. Lesly knew I was in pain and …
I only called the store to inquire about a couch that was out of stock the man I talked to found the couch I wanted!! I really had no intentions of ordering that day but everything was too good to be true! For a fee you get a 7 year …
This place was huge and there were a lot of associates who were very friendly. Each of them greeted us as we walked in. Then each section we walked into we were warmly greeted and welcomed. You can never have too many people ask if you …
The salesperson was professional, friendly and helpful. With prior research and because we have an active account, we had picked our new washer and were ready to leave the store in 1/2 hour! Love that!
They had a good price on the product I wanted. I made my purchase over the phone. the salesman went out of his way to make sure the product was available for pick up When I needed it .When I got to the warehouse they had already pulled the …
Jared took care of me! I entrusted myself to Jarred on Memorial Day weekend when I happened in to look at some appliances. I ended up purchasing several and an E bike that I was not planning to purchase. After swatting salesman away like …
We purchased a sound bar and then went downstairs to look at mattresses. We ended up purchasing a mattress and bed. Both salesmen were very helpful in getting up what we were interested in. We do a lot of business with RC Willey and are usually very satisfied.
Love RC Willey, I’ve had nothing but good experiences with them and they have always done a great job. Steve Winger is very helpful, easy to work with and knowledgeable of the products he sells! When the Murray store closed I followed him to the South Salt Lake store!
My experience has been kind of a nightmare. I purchased a bed and a frame and when RC Willey delivered it they said they could not get it Downstairs without damaging my walls. …
My daughter Alexis had a Problem so My Husband and I went in to Customer Service to ask if there was anything that could be done as she was in Colorado.
To my GREAT LUCK I encountered an two Amazing Rays Of Sunshine named Sheila (I …
Went to RC Willy to get a microwave for my new place and I was helped in like the first 30 seconds I was there. Picked out the microwave I wanted with the sales persons help took about a minute. From strat to finish I had paid for it and …
Generally, in the past, I have been satisfied with products and services from RC Wiley; however, I had an issue with my last purchase of a GE oven. When it was delivered, the decorative silver plate under the glass front bowed out slightly …
Tyler did a great job. Approached me an showed willingness to assist me. Allowed me time to process the information he was advising me of. Expressed his importance to customer service since I had a bad experience last time also showing empathy. Thank you for making this quick and easy Tyler!!
We went to RC Willey to find a couple of things that we need to replace. Our dishwasher is not working to well so we are replacing it. We also bought a new chair for the living. The people there were very friendly and helpful. It was a good place to go and find what we need.
RC Willey made it so easy for me to purchase my area rug! I went to the layton store on Saturday and looked through the rugs, but had to come home to do some measuring. On Monday I started to order online, but there was a coupon that I …
the Salt Lake location is well organized and has a good inventory on hand. the Salesman Alec was terrific in electronics, knew the TV selections and offered good insight for my selection. The guys working in will-call were very helpful and professional as well.
Andrew Green was a tremendous help in finding us new living room couch and love seat. He took the time and made sure we got the best deal. I would highly recommend going and seeing him for all your household needs.
The sales rep (Debbie) who helped us buy our mattress and bed frame was friendly, professional and knowledgeable about the products, inventory, and time to deliver. We just went to ballpark some pieces and ended up leaving with everything we were looking for (and more) Time saver!
Deborah T was very helpful from the moment we walked into the store. She helped us find the right bed and frame. I really appreciate her friendly nature and honesty about the different options, it could have been overwhelming. She made it easy
Chuck helped me choose a new washer and dryer set. He was patient, thorough, and not pushy. He answered questions and fully explained all options to help me make an informed purchasing decision. I would recommend RC Wiley and specifically Chuck for your next appliance purchase.
Today was very pleasant we were shopping for a wine cooler the salesman answered all our questions and made it easy to make a decision. Then picking up at the warehouse was easy they had our purchase ready when we got there. Not a bad experience for black Friday.
Greeters at the front door are awful and make you feel like you are entering their personal property. I came in knowing the exact thing I needed went directly to the second floor. I had to brush off/dodge a few salesmen before I could even …
Yvette McAfee was very helpful when I was looking for a recliner chair. She walked with me all around the store to try to find the right one! She allowed me to sit in any chair I wanted and recline so that I could feel the comfort. She was …
Sales person Stephen was extremely helpful from the moment I walked through the door. He gave me plenty of options without being pushy to make a sale. Delivery was expected sooner than anticipated. Overall a great experience.
Patty at the 2100 S store is phenomenal to work with. She knows what is in stock, where things are in the store, can make great recommendations and always is aware and respectful of our budget. She asks good questions to determine …
We were looking for a new refrigerator.
Hai Dang Nguyen approached us, offered his assistance and we are very satisfied with his service. He seemed to be very knowledgeable, he answered our questions …
Brant was our sales associate. We told him exactly what we were looking for. We needed two area rugs for a rental unit. He took us to the rug area and suggested we look in the outlet room first since we were purchasing for the rental.. We …
I have got several things from RC Willy stores, in the last year. Everything I have bought from them has been in perfect condition, the sales agents are great. I recently bought a Home Theater system I went in talked the the rep, he …
When I walked into the store an associate was right there to greet me. Then he showed me all the beds and all the mattresses, explaining everything I needed to know to make the right decision. He was willing to help me for at least an hour so that I found the perfect bed for my needs. 5 stars. Thank you!!!
Customer service was amazing. We went to buy a TV a gentleman helped us I think his name was David. He asked all of our questions, very nice and friendly. He always had a smile on his face. We picked the TV we wanted and he got us out …
James Peterson was our sales person. He was great. Took us immediately to where the mattresses that we were interested in looking at were in the store rather than wasting our time looking at stuff we weren’t interested in buying in the …
Initially I looked at returned/discounted area rugs. No salesperson came, so I left that department and went to the outlet area. A nice young man came and asked if I had any questions. I did and he got me the answer. The area rug I was interested had an additional discount. I ended up buying a nice 5×7 area rug for less than $100.
We have used RC Willey to purchase a sleeper sofa. The first two that were delivered were damaged and the third was fine. They were super easy to return and replace till we were satisfied. The communication is the best of any furniture, …
Dean Shore, He is very knowledgeable on the recliners. He helped us choose exactly the recliner we needed.Dean had all the information we ask for. Dean was very Professional . …
Found us the last two chairs in inventory, easy checkout, kind personable salesman and items were delivered in pristine condition. I wasn’t all that interested to shop at RC Willey initially because I’ve felt like they don’t have my style …
We are buying appliances and had a great experience with Chuck. He was knowledgeable, kind and professional. We went in knowing what we wanted and he was able to get it all ordered. We also live out of state so we had to pick his brain regarding the details and he knew just how it all worked. Thanks for a great experience!
Lisa was very helpful. She patiently explained everything to me and everything turned out great. Delivery on time and flawlessly accomplished. Way up in Tahoe City.
Mostly went OK, but 2 stars for very poor communication. A word of advice to anyone getting an appliance: We paid for the “Deluxe Delivery” (Not “Blue Ribbon”) which promises on the website to cover setup and cleanup. Their definition of …
We just moved into a new build and have had so many issues getting deliveries. Isaac took the time to find our address and made sure we got our delivery today! The team was fast and efficient getting our couches set up and tested. We always have a great experience with RC Willey and their customer service is amazing!
Staff was ready and eager to help. I had a new sales associate, but he was still very knowledgeable on the different dishwashers and what makes one more quiet than the other. He knew I had clearly done my research and didn’t try to pressure me to get a more expensive version of what I expressed I was looking for. Great experience!
We found a bedroom set on line and it was a very unique set we looked all over in our area for something similar but couldn’t find anything. While unfortunately we do not have stores in our state of Washington we were unable to visit the …
The lady at the store was very helpful with helping me choose a new mattress. The gals that took my payment were so nice. The gentlemen that delivered were very quick, but forgot to give me back the door wedge I lent them to prop open the front door to my apartment building. They were nice and hard working so not a big deal
The sales person was very helpful. Had a great knowledge of what RC Willey had in stock. We shopped on Christmas Eve, a very busy time, and our sales person was patient and really helpful. Also very pleased with the office chair we bought. Very high quality and a great price and value.
Our appliance representative Kayla was wonderful. She was very knowledgeable about the different features and brands of washer and dryer sets. We were quickly able to find our new set and was out the door in under an hour. Pick up was quick …
I was looking to purchase a new mattress. I had looked online at several websites including RC Willey to get an idea of cost and product information. For a mattress you need to be in a store to check it out; to get the feel of it. I spotted …
I Purchased A Living Room Set And The Tables Are All Out Of Shape. I let RC Willey Know And They Wanted A Tech To Come Out And Look At Them. I had to wait 2 weeks for someone to come look at it just so he can say “ yup they ain’t going to …
I purchased most of my furnitures and appliances from RC Willey when I bought my house long years ago. And since having a new house is a huge expense, I availed their 3-year no interest plan which was very nice. And since then, I had been a …
RC Willey was able to deliver a fridge to us quickly (even over a holiday weekend). Dave Christensen was our salesperson. He was very helpful and did not make me feel pressured. The two young men who delivered were careful and considerate(it was a tight space) and did a perfect job. Thanks!
Dave in appliances is Awesome! He’s sold us 2 fridges, 2 stoves 2 washers and dryers over the last 10 years. He knows his stuff but is never pushy!!
Looking forward to 10 more years. 💕
Thank you Dave!! 😊 …
We found our furniture in just one visit. 90% was delivered within a week. Blaine was great to work with. Knowledgeable, and very helpful. Thanks Blaine
Had a horrible experience at the Layton location. After taking off work to go pick up the new couch it wasn’t ready and 3 guys were standing around on their cellphones. We had borrowed a trailer. Didn’t get the couch. Was going to buy a …
Rolondo was helpful and patient and open to our wants and needs. Was knowledgeable about the product and helped us make an informed decision. Overall a quick and easy buying experience.
Very helpful salesperson. Found exactly what I hoped to find. The will call personnel went out of their way to help us load up our purchase. The price was right and the service could not have been better!
We went to buy a Queen set. Karen Lazarakis helped us very patiently since we asked for prices of atleast 20 different items. She was very kind, supportive, and only provided her opinion when she thought we were in a dilemma but other than …
Super friendly staff here. Great furniture options. It seems like they own the market share in Utah for furniture. Andrew Green was a pleasure to work with! 10/10 would recommend.
Conway is the man. I won’t buy furniture from anyone else besides him. He took hours helping me chose my products, he fixed the logistics and even helped me haul the furniture into my trailer. It doesn’t get much better than that.
I have purchased furniture with RC Willey before and wasn’t disappointed. This time my experience was over the top. I went online to purchase a recliner to match one I purchased in January and found it in a super sale, however when I went …
Blaine has been our sales person at RC Willy for our past few purchases. Great guy. Easy to work with and always helps us find exactly what we’re looking for.
I am amazed that this retail outlet can stay in business with the highly incompetent service that is provided. Back in Feb. I came in and picked up a couple of carpet samples from Steve in the flooring department where I told him that I did …
I love RCW. We got our refrigerator from here and the customer service is always amazing. Love that they don’t follow you around in the store and always give the best deals and service. We just got our new couch and rug delivered and the delivery was seamless. Thanks so much for your help RCW!
My husband and I went into RC Willey to buy a box spring. Mr. Jarman was able to direct us to the fight place on the show room and help us buy the one we needed. We are very pleased with his help in making a purchase.
Buyer beware
RC Willey not honoring their contracts!
A store cannot legally raise the price of an item once you have paid for it. If …
I have been working with Cheryl in the clearance department at your 2100 S. 300 W. store, she has been tremendously helpful, even made it so I could get the couch I ordered that had been put on back order, it was starting to look like I …
Very good experience, salesman was very good at leaving us to browse, but was readily available to answer all of our questions.
Only giving 3 stars because the day we came in we walked around for 40 minutes with all the salesmen ignoring us. They walked right past us multiple times to talk to older looking customers. So we left then came back later and had a salesmen greet us at the door. He was great and super helpful.
I’ll just share the facts of my experience and you’ll see why these people get 1 star. We bought two mattresses and a washer and dryer when moving into our new house. They delivered the mattresses one of which was the wrong size. We waited …
The store was open and roomy. My salesman was helpful and attentive. The prices were quite reasonable.
We’ve always loved RC Willey and when I needed an air conditioner to kind of help keep things cool for this hot summer Corey Madsen was beyond amazing to talk with he was able to help me get my air-conditioner ready and out the door with no …
I was looking to furnish my new home and Jerry Willey did an amazing job making it easy and fun to find the furnishings I needed. If you are in need of quality furniture at a very reasonable price point then go to RC Willy and talk to Jerry. you will not be disappointed!
Very disappointed with RC Willey. Will never buy furniture again from there for as long as I live. I bought a sectional about 5-6 years ago and at the time payed additional for cleaning services in case my couch ever got spills or needed …
A pleasure as always with your staff. The prices are a bit high, but I tried my best to shop your sale periods and utilize the rebate I received from my last few purchases to help a bit. …
Alec Anderson was a joy to work with as he was very engaging, friendly, and knowledgeable about the products of interest. I would refer him anytime.
Needed a new dryer shopped on line to see the pricing. RC Willey had the best selection of all of the providers. Was planning on getting another Whirlpool like the last dryer. However, we were greeted and helped within minutes of arriving …
If I could give them 0 stars, I would. DO NOT BUY FROM THIS COMPANY. I purchased my couch and the protection plan in cash and was hopeful of the quality. The couch came with defective pillows and cushions that were all lopsided and good …
Adam richards in the appliance department knows how to go above and beyond for his customers! We received our washer and dryer and they were supposed to be stacked but the brackets didn’t get put on. I called Adam a few days after delivery …
Conway and Peter are outstanding! They listen and understand the style I’m trying to achieve then show me pieces that fit my style goals. They make the design and buying experience easy.
Thank you both! Susan
RC Willey was great! Their tracking system to notify you of your delivery was spot on! Wynn the delivery guy and his partner were friendly and helpful. They didn’t leave a scratch and cleaned up after the installation. …
The usual furniture store hype. Over zealous sales people, but friendly. Sometimes they can’t take a hint when we just want to look sometimes. They closed the heat store in the state on Winchester. So now we’re stuck going to the big stores that aren’t as nice and welcoming.
Honestly was so happy with our sales lady. Ivette she was not pushy and she just connected with me on a personal and genuine level. She listened to what I came to find and helped me find everything I wanted and all the amazing discounts.. I …
It was great to work with Ms. Bentley. She was the shining star of the entire experience. She helped us feel comfortable and relaxed and directed us to exactly what we needed and would not have found on our own. …
They’re selection is really good and their sales people are helpful. If you don’t customize anything you should enjoy your purchase. …
Shopping was very nice. The salesperson answered my questions and showed me the different refrigerators that I inquired about. …
Deborah was very nice showed us what we wanted to see in our budget. And was happy to help us.
Great hassle free delivery! Shane and Matt arrived on time with positive and welcoming attitudes!
They came in and asked about the placement of the couches and had them in my …
My sales lady, Helena Jesic, was very helpful with choosing the right washer and dryer for my needs. Highly recommend her!
I was very pleased with the experience there Conrad Chidister went out of his way to help me find the right items I was looking for. I appreciate your sale it helped me be able to afford what I needed. I am hoping the quality of the …
My wife and I were there to buy furnishings for our living room and we were helped by Pam who did a wonderful job in assisting us.
The associates at RC Willey made it so easy for me to find what I wanted. I told them exactly what I was looking for – a sleeper sofa that was also very comfortable to sit on, and was in stock so that I could get it quickly. The person …
After having a terrible experience trying to buy a mattress from a smaller store, we went to RC Willey to buy one there instead. Jason was extremely helpful and knowledgeable. He helped us get a great deal on shipping and even was able to …
A great experience. We were in and out pretty fast and we had a really good salesman. Thanks and we are getting our oven very soon. Thanks everyone.
Beautiful place… very helpful staff
This is a quality furniture store so bring your wallet.. Remember you get what you pay for.
I have purchased items from RC Willey off and on for many years now. I have always been pleased with the quality of the items I have purchased. While customer service seems to be a thing of the past in this day and age, I find the …
Jason was great to find what I needed. He didn’t try to up sell or down grade. I’m pleased with his efforts.
Bought some gifts from the electronics department for Christmas. Prices are a little higher than you’d expect to pay, and the store layout is ridiculous, but the salespeople are helpful and they have a lot to choose from.
Delivery was ontime. Guys were polite and they expertly brought my stove into the narrow doorway. Very happy with RCW
Annie is an expert in flooring, and has always been very attentive to our needs. Very knowledgeable, friendly, and detail oriented. Thank you!
Great experience working around the nothing in stock issue. Associate was super helpful and seemed to really want to help us get what we needed.
By far the worst delivery experience I have ever received not only did the delivery people damage the items they delivered, but they used my bathroom without even asking and couldn’t even flush! never have I ever received such …
Great job updating me on time for my delivery. Can track the truck online and delivery person called to let me know his progress.
Great selection on power recliners. Good quality of product. I can’t remember her name but she was very helpful!!.. thank you..
Alan and Angel Garcia were so very kind and helpful. I love that RCWilley had do many options to choose from and the prices were fantastic!!! Thank you RCWilley!
Your empboy, Tyler , was very helpful With my dishwasher purchase. Service like his Makes me want to return To RC Willie 4ournextpurchase
I was very satisfied with the salesperson and the patience she had in answering our questions as well as finding the appliance that would best meet our needs.
Need to explain to the customer that if they don’t have a gas shut off valve behind the gas stove..then they can’t install the stove ..thus the $25 fee to install the stove is for not..also check and make sure all the items are included in the delivery..thanks
We worked with Scott Baldwin and he was great to work with, he was a pleasure and knowledgable. I wouldn’t have bought all the things if he wasn’t so helpful.
Dean was a wonderful salesman. He made sure we got the best deal on all our items.
Purchased washer and dryer set. Assured it’s a quality item. Good, efficient service, including delivery, hook up, and take away of old items.
I was very impressed with Matt Scadden
Justin Edward, they were very professional. They explained everything to us and got our fridge up stairs and hooked up in know time. 🙂
Daniel Vargas was our sale man, he was amazing any business will love to have him and we got the best furniture for my business and we will keep buying from RcWilley.
Our sales representative, Conway was extremely helpful and courteous. We appreciated his help and visiting with him.
My experience was great, from start to finish. The delivery driver called and gave me a 20 min courtesy notice. Fast, clean and professional.
Jason Mickelson always does an amazing job helping me find what I need. RC Willey has beautiful furniture and I always find what I am looking for.
I bought a washer and dryer speed queen toral $2,598.00 From RC Willey Rep Kenneth Parrish , My wife and I are so thrilled to buy all our family aplluances from Ken, Thank you
Brant was an exceptional salesman. Explained mattress details in easily understood terms in order of importance. Loved his sense of humour also.
The best furniture store ever! Their inventory is so large, it’s hard to make a decision. Beautiful & great quality. We’ve been shopping here forever & are always satisfied. ⭐️⭐️⭐️⭐️⭐️
Salesman was great salt lake store did not have the same selections that Layton store did but was still able to purchase the washer I wanted.
I worked with Jason, since I’d worked with him before, but this time he seemed like he was uninterested in making conversation, just wanting to get the sale settled, and just walked away without a word after we settled things with the …
Diane at the SLC store was awesome. We went from a phone call about what things were in the store to an efficient in person shopping experience with great advice. I will ask for her again.
The two men that delivered my new refrigerator did a great job. They took away the old one and brought in the new and were very careful with the woodwork, furniture and the refrigerator.
Bought from RC Willey trusting the quality and service. I paid extra instead of buying from Wayfair, or overstock, or Ashley.
The ‘solid wood’ coffee table set I bought broke within a year, a key piece …
The salesperson was very professional and knowledgeable about inventory and procedure. The cashier was fast and efficient. Both were very personable. An enjoyable experience.
Super great customer service. I canceled an order and it was super easy just called and canceled they gave no problems. They also answered very quick was only on hold for a few minutes
I just want to say RC Willey in SL is amazing, also Chery F was so kind and so helpful, she really goes above and beyond to provide great customer service.
Quick and fast delivery! They set up my washer and dryer quickly and built my kitchen table in no time while providing great seevice. Thank you so much!
Always appreciate RC Willey sales associates for being helpful and courteous. Recently purchased a dishwasher and they price matched with a box store having a sale, saved $100.
store smelled great. representatives were accommodating and I made progress and secured the things I had in mind. for sure going there for my furniture needs. thanks hutch
Very easy to deal with. I’ve been purchasing products from this store for years. R.C. Willey has high quality products and good perfume to work with. Thanks.
When a mistake was made during an online order, RC Willey agreed to sell me the item I tried to order at the sale price that had ended 2 days earlier. My family has depended on RC Willey for the past 20 years and this is a great example why.
Angel helped us, and it was a great experience! I wish they had more to select from when it comes to appliances, but with shortages in everything it wasnt their fault, but overall, great customer service, and we were able to find what we needed here!
RC Willey is the only furniture store my wife and I have used for the past 30 some odd years.
Every employee there goes out of there way to help. Never have we ever been disappointed with there service and product.
Received promptly upon notification and very nice and polite gentlemen installed and delivered. very good customer service and knowledgeable of appliances. Thank you for your excellent service!!
Salesperson was helpful, non-invasive and knowledgeable. Went in on Saturday morning and have an appointment to get my dishwasher in on Monday. All good.
We love our love seat and the free delivery drop at our driveway…. All we had to do was get the love seat into the house and it only took a few minutes…. Great value on the love seat as well
Last year I spent over $12,000 in RC Willy and that does not include a few hundred more tipping the delivery drivers.
The most expensive item I purchased was a $3,000.00 Howard Miller Grandfather …
Took my 86 year old MIL to buy a new mattress. Good selection, but when we had to check out the promotion was not honored. The cashier said we had to go back downstairs to find our salesperson. I asked if they could call her they refused, …
We were politely greeted. Associate Conway Chidester helped us with leather recliners. He was knowledgeable and patient in helping us find just the right one. We will definitely contact him with future purchases
Yvette is wonderful to work with!! She helped me find the perfect pieces for my home. She has gone above and beyond to make sure everything is perfect!!
Thank you!!
Angel Garcia helped us pick out a new dryer he was able to take time and walk us through which ones would some what match a washer we bought the in 2021. Angel has a great personality and is a great sales person.
My experience at RC Willey was amazing. The salesman was so kind and listened to my needs and concerns. It was the best experience ever with furniture shopping.
Bentley helped us SO much during our furniture purchases for our new home. We also worked with Bentley and Sam during our second trip in for additional things! We appreciate you so much Bentley and Sam! Thank you!
Let us take as much time as needed. Answered questions.
Really like the quality of everything in the store.
Did buy love seat and chair reclining and powered.
Delivery was a breeze. Staff was great. Didn’t mess around in getting the bed up, cleaned, and gave me instruction in the bed. …
I had a very positive experience our salesperson was absolutely wonderful he did everything to help me look at every angle and help me find the best product for me. It was very very nice to have someone working with you and caring about getting the best thing for you thank you
I went in to purchase a new washer/dryer set and worked with James. He was very knowledgeable about the machines and features, and made the process very easy. Looking forward to having them delivered!
Called to make order and to pickup at will call. The salesman said I’d need to come in to select an item I also wanted to be included with purchase. When he understood my husband was sick did everything for me so all we had to do was drive …
We had a good experience. Easy to find what we wanted. We purchased our sofa and it was delivered as expected. Good communication and easy process. We always go to RC Willey for furniture.
Got to be the biggest rc willeys in the state. This place is huge. Awesome selection from kids beds to washer and dryers and too of the line appliances. The best part was the sharks didn’t attack you first thing in the door. Kind of let me do my thing Yes I was approached and asked if I needed any help Great store and clean
They are fast and very gentle to the electric stove that i ordered … Thank you RC WILLEY..!
The electronics department was awesome! Managed my needs well didn’t try to up sale me on a tv my garage did not need just helped me narrow down the best one for the application very impressed with the salt lake store!
We had placed an online order. We went into the store to look at our item to make sure it’s what we wanted. After speaking to a sales person he asked if another sales person was helping us with the online order. We told him no. There was a …
We really appreciated our sales associate Dean Shore. He gave us the right amount of space to look and chat but was attentive when we had questions or were ready to move on.
Look elsewhere. Custom ordered a couch and ottoman, they forgot to order half of it so an additional six weeks on top of the original eight weeks. They didn’t deliver legs with the order. Salesman lied and said he was off for the day and …
Sheryl was outstanding in assessing my needs and help me find the right things. She found me a bedframe that I’ve been looking for for almost a year. She also found me a part of my sofa that I’ve been missing in the clearance center. Please …
Our sales associate Keith Shallbetter was very knowledgeable about mattresses. He was friendly and courteous. We’d looked at other places including other RC Willeys he helped us make our decision. Thank you Mr. Shallbetter.
Paid $140 for delivery of a safe, they dropped it in the driveway, damaging my vehicle, then left it just inside the front door, instead of the basement as promised. Won’t return my phone calls. Shop somewhere else, their products and customer service are absolute garbage.
I love to shop there. My salesman is Duck Yran. He is sharp polite and always looks out for any backside. Great company with some great people. David W Davis
Salesman Ryan Collins was exceptional nice. I had a purchase that I initiated at the online store. Unable to effect the transaction on my own. I called the local store and Ryan resolved the issue. Ryan verified my account input the SKU #, and wallah, the sales transaction was effected. Thank you Ryan for all you do!
I love the bed that I got but when you go for black Fridays you expect a good deal. I way over paid I did not get a good deal if it weren’t for the fact I was desperate for a new bed I wouldn’t have got it. The last bed I got from there I …
Dean was great. Very patient and polite. He has helped me on several purchases and I appreciate the effort he put forth on our behalf.
RC Willeys is my happy place. We’ve bought several appliances and furniture from here and we’ve been happy with the service. Sales people can get either too pushy or not helpful enough, just depends on the rep.
Wonderful experience. Workers were on time and very friendly, but professional. We have never had a bad experience with RC Willey. Bobby Tello and Duc Truong are both super salesmen! Thanks to them, our last three items purchased were done over the phone, making it so easy for us.
We were looking for a chair and had no clear choice in mind. The store decorator happened by and had a suggestion. We continued looking and decided his suggestion was just right. Diane Bentley was very patient and helpful and we sealed the deal.
The sales person was very helpful. Took us right back to where we needed to go, stayed with us, answered all our questions. We bought it, and Dean scheduled the delivery and we picked up our 10 pc cookware.
The only reason I go to this store is because I like their furniture’s style, but I hate the costumer service. As I am a Latin woman their seller ignored me all the time. But yesterday was different Jonny Madsen, helps me a lot, he even …
We were told our order would be delivered on Dec 12, We ordered 1 couch, 1 love seat , and 2 end tables.
On the 12th we received the couch. Tables were wrong 😑. …
I had been without a refrigerator since Christmas Eve. I called RC Willey yesterday
and asked for their help by phone since I have a disability. My refrigerator …
We have bought many pieces of furniture from RC Willey’s. From the sales room to the delivery, they give impeccable customer service. A big shout out to Tim Callahan, who we have been working with on the sales room floor since 2015!!
I love RC Willey! They don’t badger you, but are so helpful! Conway was excellent to work with and got us next day delivery! Wouldn’t shop anywhere else!!!
The greeters and cashier was very friendly, however that’s were the friendliness ended. For a staff that works in commission it was ridiculous. Went through every department and no one greeted us, all sitting on their phones. We finally …
Cheryl Forsberg was the most amazing employee that helped us out. She made finding a new bedroom set for our house very easy and a great shopping experience. I wish there was more employees like her.
Salesman (Easton Searle) was great to work with and very attuned to our needs. He stayed beyond his shift to make sure we were well taken care of. The 2 delivery guys were very professional and courteous
The delivery from RC Willey was just super. They were fast, friendly and caring, asking if there was anything else they could do. I love my new sideboard, it’s just perfect!!
I ordered a couch, bed and mattress for black friday. My delivery came, and the other half of my couch I purchased was the wrong piece. I called customer service and they said I should cancel the couch order and try to get another couch …
Failed to deliver on time and with the product ordered! We ordered a washer and dryer. Both were suppose to be delivered on day x. Washer came but not the dryer. A week later they delivered a dryer but not the one ordered! Sub caliber dryer was what was delivered. Another vendor may be better!
Delivered on time. The guys where respectful and hard working. Been buying from RC Willey for years and will continue to. Since this review I purchased a 700lb safe that was delivered and brought upstairs. They did a great job. No damage to my home. I was impressed.
Daniel who sold me the couch was absolutely wonderful. However, the guy who helped load it was very rude. He loaded it onto a small rolling platform ripping the bottom cover of the couch. He rolled his eyes and seemed angry when I said I …
Excellent help there! We have been working with a sales person who is very thorough and explains all options to us. She is also extremely knowledgeable when it comes to interior decorating.
Jason was extremely helpful and patient. He did a great job of showing me the options both in quality and price levels. And it was a smooth yet quick process!
This is the first time I’ve been to a store that I wasn’t bombarded with sales people. There is only one bathroom for the sales floor since we had our 7yr old we made frequent trips downstairs. Our salesman, Tyler, was fantastic and took care of us.
My experience was FABULOUS!! THANK YOU! I found exactly what I was looking for and Lisa COULD NOT have been a better salesperson. Articulate, knowledgeable, courteous, NO PRESSURE! Had a most pleasant experience.
2 months ago I was going through different stores looking/testing out different mattresses. I happened to be helped by Jason that particular day who helped me select a temperpedic mattress and adjustable base with accessories. I was honest …
It was a great experience. Our salesperson was extremely knowledgeable and helpful in assisting us in our specific needs. My wife has special needs and the sales person was very good in helping us locate and in selecting the item we …
I was given a timeframe for the delivery and arrived at the property at the earliest hour specified only to find out that the truck had already come and gone. I phoned the store right away, but they said to reschedule for next week. I’m …
It’s always a wonderful experience when we go here. There is a huge selection with most of the items in stock or coming in shortly after. The sales rep who helped us was a wonderfully COLORFUL and friendly man! We will definitely continue to shop here!
My wife and I went to the RC Willey on 2300 South and 3rd West. We were looking for a new dishwasher, white, controls on the front. There were several to choose from. Our sales person was very helpful and within 10 minutes we had purchased one. We got it installed within a few days and we are looking forward to using it.
Usually my wife and I prefer to be left alone when shopping because we usually want to browse. James P (associate #9396) was extremely helpful and was able to show us exactly which sofas fit our parameters. I’m actually grateful he was able …
What a positive experience I had at this store. Lesly Wood, the salesperson that helped me, listened to my needs, took me directly to a recliner that fit me and when I reclined in it, my back pain disappeared. Lesly knew I was in pain and …
I only called the store to inquire about a couch that was out of stock the man I talked to found the couch I wanted!! I really had no intentions of ordering that day but everything was too good to be true! For a fee you get a 7 year …
This place was huge and there were a lot of associates who were very friendly. Each of them greeted us as we walked in. Then each section we walked into we were warmly greeted and welcomed. You can never have too many people ask if you …
The salesperson was professional, friendly and helpful. With prior research and because we have an active account, we had picked our new washer and were ready to leave the store in 1/2 hour! Love that!
They had a good price on the product I wanted. I made my purchase over the phone. the salesman went out of his way to make sure the product was available for pick up When I needed it .When I got to the warehouse they had already pulled the …
Jared took care of me! I entrusted myself to Jarred on Memorial Day weekend when I happened in to look at some appliances. I ended up purchasing several and an E bike that I was not planning to purchase. After swatting salesman away like …
We purchased a sound bar and then went downstairs to look at mattresses. We ended up purchasing a mattress and bed. Both salesmen were very helpful in getting up what we were interested in. We do a lot of business with RC Willey and are usually very satisfied.
Love RC Willey, I’ve had nothing but good experiences with them and they have always done a great job. Steve Winger is very helpful, easy to work with and knowledgeable of the products he sells! When the Murray store closed I followed him to the South Salt Lake store!
My experience has been kind of a nightmare. I purchased a bed and a frame and when RC Willey delivered it they said they could not get it Downstairs without damaging my walls. …
My daughter Alexis had a Problem so My Husband and I went in to Customer Service to ask if there was anything that could be done as she was in Colorado.
To my GREAT LUCK I encountered an two Amazing Rays Of Sunshine named Sheila (I …
Went to RC Willy to get a microwave for my new place and I was helped in like the first 30 seconds I was there. Picked out the microwave I wanted with the sales persons help took about a minute. From strat to finish I had paid for it and …
Generally, in the past, I have been satisfied with products and services from RC Wiley; however, I had an issue with my last purchase of a GE oven. When it was delivered, the decorative silver plate under the glass front bowed out slightly …
Tyler did a great job. Approached me an showed willingness to assist me. Allowed me time to process the information he was advising me of. Expressed his importance to customer service since I had a bad experience last time also showing empathy. Thank you for making this quick and easy Tyler!!
We went to RC Willey to find a couple of things that we need to replace. Our dishwasher is not working to well so we are replacing it. We also bought a new chair for the living. The people there were very friendly and helpful. It was a good place to go and find what we need.
RC Willey made it so easy for me to purchase my area rug! I went to the layton store on Saturday and looked through the rugs, but had to come home to do some measuring. On Monday I started to order online, but there was a coupon that I …
Delivery was right on time and setup was perfect. Thanks again, RC Willey’s is awesome to work with. Frank and Laura Atkinson
the Salt Lake location is well organized and has a good inventory on hand. the Salesman Alec was terrific in electronics, knew the TV selections and offered good insight for my selection. The guys working in will-call were very helpful and professional as well.
Andrew Green was a tremendous help in finding us new living room couch and love seat. He took the time and made sure we got the best deal. I would highly recommend going and seeing him for all your household needs.
The sales rep (Debbie) who helped us buy our mattress and bed frame was friendly, professional and knowledgeable about the products, inventory, and time to deliver. We just went to ballpark some pieces and ended up leaving with everything we were looking for (and more) Time saver!
Deborah T was very helpful from the moment we walked into the store. She helped us find the right bed and frame. I really appreciate her friendly nature and honesty about the different options, it could have been overwhelming. She made it easy
Chuck helped me choose a new washer and dryer set. He was patient, thorough, and not pushy. He answered questions and fully explained all options to help me make an informed purchasing decision. I would recommend RC Wiley and specifically Chuck for your next appliance purchase.
Today was very pleasant we were shopping for a wine cooler the salesman answered all our questions and made it easy to make a decision. Then picking up at the warehouse was easy they had our purchase ready when we got there. Not a bad experience for black Friday.
Greeters at the front door are awful and make you feel like you are entering their personal property. I came in knowing the exact thing I needed went directly to the second floor. I had to brush off/dodge a few salesmen before I could even …
Yvette McAfee was very helpful when I was looking for a recliner chair. She walked with me all around the store to try to find the right one! She allowed me to sit in any chair I wanted and recline so that I could feel the comfort. She was …
Sales person Stephen was extremely helpful from the moment I walked through the door. He gave me plenty of options without being pushy to make a sale. Delivery was expected sooner than anticipated. Overall a great experience.
Patty at the 2100 S store is phenomenal to work with. She knows what is in stock, where things are in the store, can make great recommendations and always is aware and respectful of our budget. She asks good questions to determine …
We were looking for a new refrigerator.
Hai Dang Nguyen approached us, offered his assistance and we are very satisfied with his service. He seemed to be very knowledgeable, he answered our questions …
Brant was our sales associate. We told him exactly what we were looking for. We needed two area rugs for a rental unit. He took us to the rug area and suggested we look in the outlet room first since we were purchasing for the rental.. We …
I have got several things from RC Willy stores, in the last year. Everything I have bought from them has been in perfect condition, the sales agents are great. I recently bought a Home Theater system I went in talked the the rep, he …
When I walked into the store an associate was right there to greet me. Then he showed me all the beds and all the mattresses, explaining everything I needed to know to make the right decision. He was willing to help me for at least an hour so that I found the perfect bed for my needs. 5 stars. Thank you!!!
Customer service was amazing. We went to buy a TV a gentleman helped us I think his name was David. He asked all of our questions, very nice and friendly. He always had a smile on his face. We picked the TV we wanted and he got us out …
James Peterson was our sales person. He was great. Took us immediately to where the mattresses that we were interested in looking at were in the store rather than wasting our time looking at stuff we weren’t interested in buying in the …
Initially I looked at returned/discounted area rugs. No salesperson came, so I left that department and went to the outlet area. A nice young man came and asked if I had any questions. I did and he got me the answer. The area rug I was interested had an additional discount. I ended up buying a nice 5×7 area rug for less than $100.
We have used RC Willey to purchase a sleeper sofa. The first two that were delivered were damaged and the third was fine. They were super easy to return and replace till we were satisfied. The communication is the best of any furniture, …
Dean Shore, He is very knowledgeable on the recliners. He helped us choose exactly the recliner we needed.Dean had all the information we ask for. Dean was very Professional . …
Found us the last two chairs in inventory, easy checkout, kind personable salesman and items were delivered in pristine condition. I wasn’t all that interested to shop at RC Willey initially because I’ve felt like they don’t have my style …
We are buying appliances and had a great experience with Chuck. He was knowledgeable, kind and professional. We went in knowing what we wanted and he was able to get it all ordered. We also live out of state so we had to pick his brain regarding the details and he knew just how it all worked. Thanks for a great experience!
Lisa was very helpful. She patiently explained everything to me and everything turned out great. Delivery on time and flawlessly accomplished. Way up in Tahoe City.
Mostly went OK, but 2 stars for very poor communication. A word of advice to anyone getting an appliance: We paid for the “Deluxe Delivery” (Not “Blue Ribbon”) which promises on the website to cover setup and cleanup. Their definition of …
Ana was a great help. She help me order my new couch. Picked a delivery time. Asked if I could move it up and she changed the date. Yay!
We just moved into a new build and have had so many issues getting deliveries. Isaac took the time to find our address and made sure we got our delivery today! The team was fast and efficient getting our couches set up and tested. We always have a great experience with RC Willey and their customer service is amazing!
Staff was ready and eager to help. I had a new sales associate, but he was still very knowledgeable on the different dishwashers and what makes one more quiet than the other. He knew I had clearly done my research and didn’t try to pressure me to get a more expensive version of what I expressed I was looking for. Great experience!
We found a bedroom set on line and it was a very unique set we looked all over in our area for something similar but couldn’t find anything. While unfortunately we do not have stores in our state of Washington we were unable to visit the …
The lady at the store was very helpful with helping me choose a new mattress. The gals that took my payment were so nice. The gentlemen that delivered were very quick, but forgot to give me back the door wedge I lent them to prop open the front door to my apartment building. They were nice and hard working so not a big deal
The sales person was very helpful. Had a great knowledge of what RC Willey had in stock. We shopped on Christmas Eve, a very busy time, and our sales person was patient and really helpful. Also very pleased with the office chair we bought. Very high quality and a great price and value.
Our appliance representative Kayla was wonderful. She was very knowledgeable about the different features and brands of washer and dryer sets. We were quickly able to find our new set and was out the door in under an hour. Pick up was quick …
I was looking to purchase a new mattress. I had looked online at several websites including RC Willey to get an idea of cost and product information. For a mattress you need to be in a store to check it out; to get the feel of it. I spotted …
I Purchased A Living Room Set And The Tables Are All Out Of Shape. I let RC Willey Know And They Wanted A Tech To Come Out And Look At Them. I had to wait 2 weeks for someone to come look at it just so he can say “ yup they ain’t going to …
RC Willey has great customer service and their representatives strive to achieve customer satisfaction!!! …
Purchased 2 refrigerators, one stove, one dishwasher.
Where do I start? …
I purchased most of my furnitures and appliances from RC Willey when I bought my house long years ago. And since having a new house is a huge expense, I availed their 3-year no interest plan which was very nice. And since then, I had been a …