(Translated by Google) They say they will send you a worker to solve a problem which never arrives, marks to ask what time they will arrive and they tell you that the person already was, which is a complete lie. I have been waiting for 2 …
Literally the worst service providers I have ever had. Even there automated systems hangs up on you when you try to call about the constant no service. I would rate less than 1 if possible. Start with your customer service.
Their service sucks and when our WiFi goes down we call them to help us fix it, but they always tell us the same thing “turn it off then turn on it should work”. We always do that BEFORE we call everything about them just sucks.
not the greatest internet….. but it is better than nothing…. Wish there was more choices out west…. We are people too…. Not like there is a mountain or river… between us and the rest of Odessa…. So why do people think it is another town….
If you don’t have service and it’s on a weekend….goodluck. Techs don’t work on the weekends. It’s good if you wanna work there but if you’re a customer and running a business from home….horrible.
This is possibly the worst internet provider in the country. If at all possible do yourself a favor and just rely on your hotspot if at all possible. Reach service doesn’t work half the time and when it does work it is ridiculously slow. Honestly just don’t bother
If I could I would give this company 0 stars. It seems like wifi connection was very rare in this household. Haven’t even had a stable connection for a week. I would not recommend this company to anyone!
internet never works and when you call for technical support you speak with a tech but they never send anyboy out …i pay for 20mbs and only get 7, the most ive gotten is 12 but thats only for an hour or less …id go some where else but in west odessa you cant find another provider ..DONT RECOMMEND THIS PROVIDER!!!👎👎👎👎 …
This is my second time using an im beyond upset i pay for 50 mgb an i only get 14 to 20 im about to taje legal action this is bad an when i ask for help a guy comes over my internet magically works after he messes with it then after he leaves it stops almost like they do it on purpose
When I first started with them it was wonderful after a year or so it started giving me problems called several times during the next year it never got resolved.
Worst internet provider I’ve had, literally my internet works 5 days a month, every time I call they hang up when I ask them for reasonable credit back on my account, hopefully we can have a better provider in west Odessa this company is going to go broke there trash
It is said Mozart composed his last three symphonies in the span of a few weeks. If that’s true then if I worked on symphonies just as quickly and only worked on them while Reach’s service was out I’d have finished three symphonies in just …
There crooks who have bad wifi and give you additude when you want it fixed. They also will shut off your serive and make it unusable and still charge you.
Literally writing this on Verizon mobile network because Reach Broadband can’t even get a decent connection. At $70+ dollars a month for a half assed 12meg connection, they should be so lucky that theirs no other option in this area.
Accepted defeat 5 months in but still fighting the good fight with this internet few years later with constant outages on a weekly basis. I just wish I had something to show for for my customer loyalty.
Service was good up until I upgraded to the 100mbps plan and it just went downhill from there. Me and my brother had this service and both canceled it!
Highly unstable. Every day for several hours there is a complete loss of connection. Worse than old Clearwire, and that’s saying a lot! I have never gotten the advertised speeds, but I’m usually just happy if it works at all. If thou have ANY other option, I would say steer clear of these guys.
Worst internet service ever made. Id rather have dial up. This crap dont even deserve 1 star but you have to put it to be able to review. Ive had this company 6 months and the internet only works half a$$ between 11am-5pm. Done with them
The service is so bad that my phone after they slow my speeds down are better the two techs that came out even said the modem wasn’t right supposed to be getting 20 and even when they tested it they only got 12 to 14 and was saying oh it’s …
1st month was good but now the past 2 weeks up n down or no service at all when you call in and ask to speak with supervisor apparently none are available to speak with you and technician scheduling is ridiculous
they said they called and knocked multiple times but we have it on video that they never came by and our pones show that they never even called once……and we were being charged…..in the end we had to change company due to lack of value of customer value….. i dont mean no disrespect we were just treat poorly
Very slow speeds! I used to pay the exact amount for cable one, but with them I also got super fast speeds. 50+ Mbps downloads and with reach I get at the most 6 Mbps down. Upset cause at this moment I am getting 1.14 Mbps download and it …
I would like to say that this “service” is great but i can’t. It’s up and down with this service. I can say I get half a days working internet service and most of those times I’m not inside to catch it. I shouldn’t have to play hide and …
Service is great! When it works .Outages all summer and nothing is ever done about it. Can’t wait to get to an area where I can dump this awful company. Only service that is offered in my area and it is terrible.
I’m so furious about the way we’ve been treated by these representatives! Our internet was out for a whole 6 weeks and we couldn’t even use it to check email or anything. I was having to go to my mom’s house to use hers. We called …
Don’t waste your time or money! Horrible service! You can never reach anyone for support especially weekends! It’s always out or having issues, super expensive… I could go on but dial up is better than what they can offer!
Absolutely terrible, internet goes down anytime there is any moisture. Temperatures below 70, winds above 10mph. And sometimes even if its perfect weather! right now i have not been able to use it for anything but read email for over 2 …
Reach is as bad as it gets for internet. Extremely slow and unreliable and not worth the $57.50 fee…except that it is the only service available. I understand that solar powered drone aircraft that serve as internet towers will be …
Possibly worse than dial up. Services go down every day between 5-7 pm religiously. Customer service is adequate but the technicians are by far the most unprofessional service people I have ever come in contact with.
Service goes out constantly. No one shows when maintenance is scheduled, which is ridiculous considering that they just give you a day with no time frame, so I’ve taken the day off on more than one occasion for them to fix an issue, only …
I’ve had reach for about a year now and I’ve had no problems, except a few outages here and there. But other than that they are a great internet service I’ve got great internet where I live, it’s super fast .
When does Reach Broadband EVER have a strong signal or is not down for a whole day? Currently paying $69.00 plus tax and it never even works! I live out in the country so I gave them a try. After one month of this crap, I’m already switching companies!!!!
Internet still has been flawless since my last review 10 months ago. We use their Point to Point system, which has nothing to do with the telephone poles for connection. I still have 24 MS Ping in Modern Warfare while UTPB internet has …
It is rare for me to get internet connection, which is very inconvenient for me because I’m a senior online college student. Customer service is terrible also! …
The most deplorable service in odessa at&t is WAAAY better.
So if your thinking of switching off of another provider. I can assire you should not choose reach. The service is barely even saleable.
My dad is a customer service and he is always paying his bill in time now due to the covid19 my dad didn’t notice that his card got expired and we send in the update info and they were charging him a late fee so when he tried to call a sale …
I have been without service for a week. I pay my bill every month but have service for 2 or 3 days out of the week. Now, they are telling me it’s my equipment. So, I purchased another modem and still no service. Customer service says I have …
Worst experience! when it comes to internet provider, haven had internet service going on 4 weeks now, and every time I call all they can tell me to do is to unplug and plug back in modem. Apparently they are so backed up they cant send …
It wasn’t the best when we got it 4+ years ago. But about a year ago they came and replaced all the lines (I believe new ownership?) And it has been top notch since.
I am rewriting my review of Reach from scratch. There has been issues in the past, but today I am well pleased with their service. The price is a little higher than in town, but they have a much friendlier staff, high speeds, and great quality. I recommend Reach Broadband to anyone needing internet in the rural Odessa area.
Bad service, bad connection and if you call they just want you to go home to reboot it repeatedly. I had to leave work many times to do this before they finally sent out a tech who found we had a bad modem. Company never returns calls. We …
If possible I would give this company 0 stars. The customer support is bad. The technicians don’t do anything after making you wait a week for a home call. A lot of the time when it barely rains the service is completely out for a long time …
One of the worst internet providers I’ve ever had! Never on time, if you have problems going on with your modem they’ll leave you two weeks waiting for them to check it out! Honestly this is just unacceptable. It’s 2020 get your act …
was referred to this company. but the day of installation of cable and internet, the service of both have been extremely poor. i’m upset i had to pay install fee and 2 months of service just for the install and get the type of service i’m …
The service is fine but there are many outages which makes it very frustrating to deal with.
Also how are your business hrs 8 am to 8pm and I call at 7:30 pm and the …
Worst customer service ever!!!!! My wife and I set up an installation with them. Once the tech came out for the install it was all downhill from there. He told me that all the ports were being used and that someone would come out the next …
Okay internet, cheap price. No outage so far. I play MMO and FPS game no problem. I like the person I talked to on the phone and the tech who installed my service. I might upgrade to 500 MB plan. Can anyone tell me if it’s worth it?
Imagine paying for a service you cannot use! Well youve come to the right internet provider for that! Imagine upgrading “because it would fix the problem” only to be left with a bill close to $90.00 a month. Wow! Did it work? We will let …
My husband and I called to get service set up and they were out here the next day! Great customer service, the techs that came out were fast and friendly. So far the internet has been working great!
Don’t even bother using Reachs service, daily outages for the last 2 weeks. specially from 8 p.m. to 9-10 a.m or so. I called nunerous times, and all they say is they’re having issues and there’s nothing they can do. how can they charge for …
The internet was great when we first got itBut the more we have it the more problems we haveI have had aI’ve had to call almost every dayBecause my internet is outThen I talked to somebody today and they said it’ll be Tuesday before we can …
We have had nothing but trouble. Worst internet we have ever had. Always having to unplug and plug back in and it doesn’t always work. I’d rather not have internet having to do this. Problem is they don’t have any other internet out here. Grrr
This is the worst WiFi ever Hughes Net was expensive but at least it worked I have never had a day where it worked right. The tech Ronnie is out here almost every day and we still have issues.
Adrian came out and did a fantastic job. He’s very organized and professional. I was completely pleased with the quality of work being done. What a wonderful experience with Adrian and reach broadband.
We’ve called multiple times about our internet going down and they haven’t sent anyone out here to come fix it terrible service terrible technicians don’t recommend
We’ve had them for years now, and despite the outages that were so common years ago, they rarely occur now. The speeds are meh, but almost every room in my house has something connected and it works fine. I’m a big gamer so if you’re …
You’re just as likely to get good internet from this company as you are to slam a revolving door.
I have never wanted to pull out my hair more dealing with a company. We pay for …
(Translated by Google) They say they will send you a worker to solve a problem which never arrives, marks to ask what time they will arrive and they tell you that the person already was, which is a complete lie. I have been waiting for 2 …
Constantly going down!
Work next door
Wack
Internet never works ! It sucks!!
Awesome service!!
Not good
Worst company ,worst service, dont use
When can a complaint to the fcc be filed?
Always takes care of my issues and questions
Hardly ever have issue with my internet.
Horrible service very unprofessional customer service and techs..total garbage all the way around
Pos internet service. Always down and always on and off and speeds are not what u pay for
So unprofessional and can’t promise services they offer
West odessa and all has worked flawlessly!
West odessa had great service
It is embarassing how terrible this company is. Would rate it zero but it won’t let me.
Worst company I have ever seen….should be criminal for charging for an internet that hardly works….stay far away from this garbage company.
Absolutely horrible service. Literally anything else is better than the “service” that they provide.
Has been working great for me the last 7 month’s
Weve had reach for 3 years straight i myself like them.
The teach that install my internet. Name Josh he was very nice respectful just wanted to say thank you .
there right down the street from my house and we have the most unstable wi-fi for $60 a month…would not recommend
Lots of outages, service tech never on time, tey dont give credit for there down time.
Somehow makes me miss Clear. An internet provider that closes at 5 and doesn’t work weekends pfft.
It’s closed by the time you make it home.
I have never seen any Internet company have so much trouble holding up their own Internet……. (always under maintenance)
TIME FOR THE DAILY INTERNET OUTAGE.
NO CUSTOMER SUPPORT ON WEEKENDS LMAO.
Makes me want to die, In West Odessa its either this or NetWest. THERE BOTH ASS. This one slightly better. Only usable at like 4am-11am
They never answer their phones
Don’t get a job there they’ll send you with a bad meter and fire you for taking to long.
If I could give them a “0” rating, I would! They are even saying they can give you 20 Mbps!……….BULL CORN!
Literally the worst service providers I have ever had. Even there automated systems hangs up on you when you try to call about the constant no service. I would rate less than 1 if possible. Start with your customer service.
Their service sucks and when our WiFi goes down we call them to help us fix it, but they always tell us the same thing “turn it off then turn on it should work”. We always do that BEFORE we call everything about them just sucks.
Austin Hickman took care of me! So thankful for the effort and time he took to ensure complete satisfaction. Thank you Austin!
not the greatest internet….. but it is better than nothing…. Wish there was more choices out west…. We are people too…. Not like there is a mountain or river… between us and the rest of Odessa…. So why do people think it is another town….
If you don’t have service and it’s on a weekend….goodluck. Techs don’t work on the weekends. It’s good if you wanna work there but if you’re a customer and running a business from home….horrible.
This is possibly the worst internet provider in the country. If at all possible do yourself a favor and just rely on your hotspot if at all possible. Reach service doesn’t work half the time and when it does work it is ridiculously slow. Honestly just don’t bother
Tbh I do gaming ill get a few spikes of lag but nothing dramatic. Service fore has been good so far.
Mailer says fastest Internet in town. 100Mb for 94.95 , I am paying half that for 10 times the speed. Grande Comm for the win!
If I could I would give this company 0 stars. It seems like wifi connection was very rare in this household. Haven’t even had a stable connection for a week. I would not recommend this company to anyone!
internet never works and when you call for technical support you speak with a tech but they never send anyboy out …i pay for 20mbs and only get 7, the most ive gotten is 12 but thats only for an hour or less …id go some where else but in west odessa you cant find another provider ..DONT RECOMMEND THIS PROVIDER!!!👎👎👎👎 …
This is my second time using an im beyond upset i pay for 50 mgb an i only get 14 to 20 im about to taje legal action this is bad an when i ask for help a guy comes over my internet magically works after he messes with it then after he leaves it stops almost like they do it on purpose
When I first started with them it was wonderful after a year or so it started giving me problems called several times during the next year it never got resolved.
Worst internet provider I’ve had, literally my internet works 5 days a month, every time I call they hang up when I ask them for reasonable credit back on my account, hopefully we can have a better provider in west Odessa this company is going to go broke there trash
It is said Mozart composed his last three symphonies in the span of a few weeks. If that’s true then if I worked on symphonies just as quickly and only worked on them while Reach’s service was out I’d have finished three symphonies in just …
There crooks who have bad wifi and give you additude when you want it fixed. They also will shut off your serive and make it unusable and still charge you.
Literally writing this on Verizon mobile network because Reach Broadband can’t even get a decent connection. At $70+ dollars a month for a half assed 12meg connection, they should be so lucky that theirs no other option in this area.
just waiting for something better, im paying $110 for 100mbps but i only get 5-20mbps. constant throttling, connection tends to drop alot.
Accepted defeat 5 months in but still fighting the good fight with this internet few years later with constant outages on a weekly basis. I just wish I had something to show for for my customer loyalty.
Service was good up until I upgraded to the 100mbps plan and it just went downhill from there. Me and my brother had this service and both canceled it!
Highly unstable. Every day for several hours there is a complete loss of connection. Worse than old Clearwire, and that’s saying a lot! I have never gotten the advertised speeds, but I’m usually just happy if it works at all. If thou have ANY other option, I would say steer clear of these guys.
Worst internet service ever made. Id rather have dial up. This crap dont even deserve 1 star but you have to put it to be able to review. Ive had this company 6 months and the internet only works half a$$ between 11am-5pm. Done with them
The service is so bad that my phone after they slow my speeds down are better the two techs that came out even said the modem wasn’t right supposed to be getting 20 and even when they tested it they only got 12 to 14 and was saying oh it’s …
1st month was good but now the past 2 weeks up n down or no service at all when you call in and ask to speak with supervisor apparently none are available to speak with you and technician scheduling is ridiculous
they said they called and knocked multiple times but we have it on video that they never came by and our pones show that they never even called once……and we were being charged…..in the end we had to change company due to lack of value of customer value….. i dont mean no disrespect we were just treat poorly
Very slow speeds! I used to pay the exact amount for cable one, but with them I also got super fast speeds. 50+ Mbps downloads and with reach I get at the most 6 Mbps down. Upset cause at this moment I am getting 1.14 Mbps download and it …
I would like to say that this “service” is great but i can’t. It’s up and down with this service. I can say I get half a days working internet service and most of those times I’m not inside to catch it. I shouldn’t have to play hide and …
Service is great! When it works .Outages all summer and nothing is ever done about it. Can’t wait to get to an area where I can dump this awful company. Only service that is offered in my area and it is terrible.
I’m so furious about the way we’ve been treated by these representatives! Our internet was out for a whole 6 weeks and we couldn’t even use it to check email or anything. I was having to go to my mom’s house to use hers. We called …
Don’t waste your time or money! Horrible service! You can never reach anyone for support especially weekends! It’s always out or having issues, super expensive… I could go on but dial up is better than what they can offer!
Absolutely terrible, internet goes down anytime there is any moisture. Temperatures below 70, winds above 10mph. And sometimes even if its perfect weather! right now i have not been able to use it for anything but read email for over 2 …
Reach is as bad as it gets for internet. Extremely slow and unreliable and not worth the $57.50 fee…except that it is the only service available. I understand that solar powered drone aircraft that serve as internet towers will be …
Possibly worse than dial up. Services go down every day between 5-7 pm religiously. Customer service is adequate but the technicians are by far the most unprofessional service people I have ever come in contact with.
Service goes out constantly. No one shows when maintenance is scheduled, which is ridiculous considering that they just give you a day with no time frame, so I’ve taken the day off on more than one occasion for them to fix an issue, only …
I’ve had reach for about a year now and I’ve had no problems, except a few outages here and there. But other than that they are a great internet service I’ve got great internet where I live, it’s super fast .
When does Reach Broadband EVER have a strong signal or is not down for a whole day? Currently paying $69.00 plus tax and it never even works! I live out in the country so I gave them a try. After one month of this crap, I’m already switching companies!!!!
Internet still has been flawless since my last review 10 months ago. We use their Point to Point system, which has nothing to do with the telephone poles for connection. I still have 24 MS Ping in Modern Warfare while UTPB internet has …
It is rare for me to get internet connection, which is very inconvenient for me because I’m a senior online college student. Customer service is terrible also! …
The most deplorable service in odessa at&t is WAAAY better.
So if your thinking of switching off of another provider. I can assire you should not choose reach. The service is barely even saleable.
My dad is a customer service and he is always paying his bill in time now due to the covid19 my dad didn’t notice that his card got expired and we send in the update info and they were charging him a late fee so when he tried to call a sale …
I have been without service for a week. I pay my bill every month but have service for 2 or 3 days out of the week. Now, they are telling me it’s my equipment. So, I purchased another modem and still no service. Customer service says I have …
Worst experience! when it comes to internet provider, haven had internet service going on 4 weeks now, and every time I call all they can tell me to do is to unplug and plug back in modem. Apparently they are so backed up they cant send …
It wasn’t the best when we got it 4+ years ago. But about a year ago they came and replaced all the lines (I believe new ownership?) And it has been top notch since.
I am rewriting my review of Reach from scratch. There has been issues in the past, but today I am well pleased with their service. The price is a little higher than in town, but they have a much friendlier staff, high speeds, and great quality. I recommend Reach Broadband to anyone needing internet in the rural Odessa area.
Bad service, bad connection and if you call they just want you to go home to reboot it repeatedly. I had to leave work many times to do this before they finally sent out a tech who found we had a bad modem. Company never returns calls. We …
If possible I would give this company 0 stars. The customer support is bad. The technicians don’t do anything after making you wait a week for a home call. A lot of the time when it barely rains the service is completely out for a long time …
One of the worst internet providers I’ve ever had! Never on time, if you have problems going on with your modem they’ll leave you two weeks waiting for them to check it out! Honestly this is just unacceptable. It’s 2020 get your act …
was referred to this company. but the day of installation of cable and internet, the service of both have been extremely poor. i’m upset i had to pay install fee and 2 months of service just for the install and get the type of service i’m …
The service is fine but there are many outages which makes it very frustrating to deal with.
Also how are your business hrs 8 am to 8pm and I call at 7:30 pm and the …
Worst customer service ever!!!!! My wife and I set up an installation with them. Once the tech came out for the install it was all downhill from there. He told me that all the ports were being used and that someone would come out the next …
Okay internet, cheap price. No outage so far. I play MMO and FPS game no problem. I like the person I talked to on the phone and the tech who installed my service. I might upgrade to 500 MB plan. Can anyone tell me if it’s worth it?
Imagine paying for a service you cannot use! Well youve come to the right internet provider for that! Imagine upgrading “because it would fix the problem” only to be left with a bill close to $90.00 a month. Wow! Did it work? We will let …
WORST INTERNET EVER!
Is like given them a monthly donation, paying for a service that it can’t be use 🙄. …
My husband and I called to get service set up and they were out here the next day! Great customer service, the techs that came out were fast and friendly. So far the internet has been working great!
Don’t even bother using Reachs service, daily outages for the last 2 weeks. specially from 8 p.m. to 9-10 a.m or so. I called nunerous times, and all they say is they’re having issues and there’s nothing they can do. how can they charge for …
The internet was great when we first got itBut the more we have it the more problems we haveI have had aI’ve had to call almost every dayBecause my internet is outThen I talked to somebody today and they said it’ll be Tuesday before we can …
We have had nothing but trouble. Worst internet we have ever had. Always having to unplug and plug back in and it doesn’t always work. I’d rather not have internet having to do this. Problem is they don’t have any other internet out here. Grrr
This is the worst WiFi ever Hughes Net was expensive but at least it worked I have never had a day where it worked right. The tech Ronnie is out here almost every day and we still have issues.
Good service, havent had any major issues. And the ones I’ve had, have been fixed fairly quickly.
Adrian came out and did a fantastic job. He’s very organized and professional. I was completely pleased with the quality of work being done. What a wonderful experience with Adrian and reach broadband.
We’ve called multiple times about our internet going down and they haven’t sent anyone out here to come fix it terrible service terrible technicians don’t recommend
We’ve had them for years now, and despite the outages that were so common years ago, they rarely occur now. The speeds are meh, but almost every room in my house has something connected and it works fine. I’m a big gamer so if you’re …
You’re just as likely to get good internet from this company as you are to slam a revolving door.
I have never wanted to pull out my hair more dealing with a company. We pay for …