A local community management team backed by an extensive back-office support staff plus the benefit of extended hours. A resident service center that answers the phone quickly with a real human, with the minimal rerouting of calls, and the best proprietary condominium and HOA management technology that exposes a level of detail that is not available anywhere else in the industry.
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8:30AM to 5PM |
| Tuesday | 8:30AM to 5PM |
| Wednesday | 8:30AM to 5PM |
| Thursday | 8:30AM to 5PM |
| Friday | 8:30AM to 5PM |
6400 International Pkwy Ste 1000, Plano, TX 75093
I would give RealManage a zero rating if I could. They fired our initial property Frank because and told it was mainly due to performance issues. We now have Iliana Cordero-Levine, Sandra Robinson, Tracy Guzman, an a assistant property …
Poorly managed
very fast service
great people involved here
Fired ’em.
Their management is worse than you can imagine.
Unprofessional, and unethical!
Be aware of the fake reviews!
They are difficult to work with. Want to charge for every little thing.
If i could give negative stars I would….. They suck!
I work here and I love my job and the people I work with.
Amy is very timely and professional. KUDOS!
The worst HOA management in the free world.
fined me without notice no certified letter just fined my account
My rep, Leigh was amazing
We need to come together and find another Managing company in our division.. This is a horrible company!!!
Exceptional manager Codie Johnson
Accounting department needs help though…
Awful experience with these people. They act like a collection agency and nothing beyond it.
I’ve pleaded for a phone call for 18 months. Nada.
We love working with the team over at Real Manage!
It was a pleasure to work with Hasan Gulyamov to fix a leak on my roof
Professional, courteous staff. They meet all our HOA needs.
Website is user-friendly. Easy to access important documents and information.
Terrible office in Tampa with a rude, unprepared and uneducated lady called Amanda who has constantly threatened employees in the property “she manages” twice a week.
Hasan Gulyamov with RealManage was quickly responsive and helpful following my email
Would attend our HOA meeting to push for firing this company…look like they hired people with no experience to make our life miserable…
These just money extortion companies.Nothing beyond it. Very unprofessional people and decline to talk to you but just expect you to pay.
Brandi is so awesome!!! Always very helpful and a great asset to Real Manage!!
Kelli S. And her team have been spectacular to work with. Very helpful and responsive
My rep was very kind, knowledgeable and helpful
High level professionals. They utilize technology to enhance the experience for the community. Great culture from the top down.
Nothing but excuses when it comes to the management of Oak Creek Estates in New Braunfels.
Great company to work with! Very polite and professional.
Amy was very reasonable and responsive to my needs. Great job Amy and Real Manage.
Hasan Gulyamov was very quick to respond to water issue that I had and had me fixed as planned. Very good to work with.
They do not do their job when you are having problems they do not want to look up restrictions and confront people when they are overstepping boundaries they charge you late fees even when you pay on time.
Operators are always helpful and friendly.
Amy (Manager) responds quickly and is a pleasure to work with…
Strong and collaborative management team. Sincerely seeks to work and partner with the HOA board. Competent back office.
I have worked with Shannon Bankston , Jennifer McLarry and Janet Anderson on many large projects. Always a pleasure to work with them
Dale Smith has been a pleasure to work with. Shows a real interest in our community and is on the ball replying to emails and getting the job done.
Hasan has done an outstanding job following up and working on driving a solution to an issue in our neighborhood. Thank you for your help and due diligence.
WORST BUSINESS PRACTICES FIRE KEVIN MACDONALD AND LINDA RAZZANO UNRESPONSIVE FOLKS OF THE COMPANY!! THIS COMPANY WORST FOLKS TO PUT IN MANAGEMENT OF PROPERTY. INCOMPETENT!!! RUN!! FIRE KEVIN FIRE LINDA!!!
Very unorganized and extremely unprofessional staff.
Absolutely disgusted. I have a small trailer I have been using in the evenings and can’t even get a number to my own hoa here. This is the first hoa I’ve been in where they just hide. If I could give a Zero I would. Worst ever hoa.
Extremely unprofessional people.They never pick the phone and talk to you no matter how many times you try. THese not management company but a rude bunch of bill collectors. They ask you to pay and don’t provide info why and lost they check I sent and kept charging for late fee etc. And never attempted to talk to me at least once
Ordered pool key 2 weeks ago, now they are saying its going to be 25.00 which it didn’t ask for when I ordered the key. Now I cannot even order a key because the site is having issues. Total joke of a Property Management organization
As a contractor / vendor, it is a pleasure working with Edie Macklin. She really values “partnerships” and works to ensure we have a mutually rewarding working relationship.
Good luck contacting them even through email no matter if there is a plumbing emergency or you just need to check your account. Do not use there service if you have any choice whatsoever.
RealManage has been great. They are always very responsive and helpful! Codie and Amy have been fantastic!
I work with a lot of management companies as a general contractor, and RealManage has the best managers to work with. Very responsive! the team is great!
Aqua Doc was hired to repair a 15 horse power fountain. Real Manage was a pleasure to work with and we received our payment promptly.
Our staff at Ling Construction always enjoy working with Amy with Real Manage. She is always friendly and helpful 🙂
This property management company is totally useless and a waste of money!! I’ve been trying to get them to get me the paint color for the garage , so my tenant can paint it after damage was done to it and a month later still no answer, …
Sarah Castro was extremely helpful in resolving some issues regarding my home and the ACC . Ms. Castro thank you for going above and beyond to help us getting simple processes followed through.
Raylene was very helpful and knowledgeable. She had all the correct information I needed.
Cynthia was prompt and very helpful with our request to fill out the form we
sent her to get an FHA Spot Condo Approval on a single condo that she manages.
This is the most incompetent company that I have ever had the displeasure of working with. I have been waiting for 7 weeks to get my construction deposit refund check. I call 2 to 3 times a day every day, I speak with a multitude of people …
I never post but I had to do this one. They are very difficult to work with. I called several times and left messages and sent emails with no response until I kept calling back. They will tell you that you cannot go to their office it is …
Well, so far the reviews on this place are accurate. Our property just switched to this HOA company and right out of the gate they stink! I need HOA documents and proof of insurance from them for our bank and no one will return phone calls …
Have worked with Real Manage professionally on a number of occasions and have found manager Janet Anderson to be caring and on top of things. A good asset for her community.
Michelle listened to a long story regarding my issue without interruption and after a momentary hold had the answer! Problem solved! And she was soooo nice to deal with. Thank you.
The people at RealManage are not good people. Notice how so many of the reviews are B2B partners? Take notice and avoid this organization.
As president of the Duplex Homes of Morgan Crossing homeowners association in Oswego, IL., we hired Baum Property Management several years ago to manage our association. When Mr. Baum sold to RealManage, his entire professional staff as …
Wonderful company! And two individuals in particular, Missy and Leslie, are just the Most amazingly professional yet kind and caring people to work with!
Thanks so much for the fantastic job you do with our neighborhood!
Sarah Castro was fantastic after I contacted her. Answered all of my questions and took care of my issue. Nice lady!…hire more like her!
Wonderful company! And two individuals in particular, Kevin and Analy, are just the most amazingly professional yet kind and caring people to work with! One of the most amazingly professional people to work with!
The managers at RealManage are consummate professionals. Their communication and issue resolution exceeded expectations. Thank you for all of the work that you do for our community.
I have been an resident here and never did I receive such an outstanding professional work ethic then Jennifer McLarry. She was helpful, respectful and diligent on my situation.
Thank you, for all you do.
As with most property management companies service mainly relates to one person, the property manager for the property. However, in the case of RealManage my concern relates to fees charged to property owners that are not disclosed in …
Real Manage has really helped our HOA!
Poor service, Very unresponsive, rude when you call, Charge uncustomary fees To extort money from customers. …
Analy Farias is our amazing Avignon Windhaven association manager. I’m so impressed with Analy’s professionalism and responsiveness to our needs. I had a situation where a tree needed to be replaced in our community grounds and she went above and beyond securing 2 trees instead of one. Love having Analy in our community.
RealManage is professional, yet personal and cares about their communities and their vendors. I appreciate being able to work with this company and their Association Managers. They are pleasant to work with and are very timely with responding to a need.
BEWARE! Too bad there is not an option for less then one star. The most unprofessional operation I have ever encountered. 72 hours to respond to a plumbing issue with water gushing from the ceiling with a burst main. Over 48 hours and …
What would you do if you are in my………?
Facts only
1 – Sent email to HOA to book the Amenity Center on Dec 9th. …
We have worked with Real Manage for many years. They have great people. Jaine Prieto, Colleen Christie just to name a few. They communicate well and are very responsive to payments etc.. We wish there were more companies like them 🙂
This is horrible property management company. I just moved it a house in a gated community managed by RealManage. I sent them an email asking about the process to get remote openers for the gate and waited for two weeks with no response. …
I have been pleased with our new relationship with RealManage. They have been very responsive to all of our requests and our account manager has done everything we have asked of her and in a timely manner. Thank you Amy.
RealManage is more than a management company. Their people, Codie, in particular has become a friend and is always available to take care of needs, request, for the FarmersMarket Condominium Association. We also would recommend RealManage …
Not sure what went wrong or why, but by all appearances, RM abandoned us. Simple requests are ignored. Our property is in a shambles. Violations are rarely, seemingly never, enforced. And there have been far too many accounting errors …
This company does not respond at all. I was trying to solve a problem with payments. I had been calling every week for more than a month and every time I called I was told to call back in a week. Every single time I called they would tell another excuse. The manger said she was going to contact me but never did.
I have been a vendor for a RealManage property and have worked closely with Analy for over a year now. She has been very responsive to any needs I have had and always does a great job at communicating any needs or desires of the community.
Analy Martinez is simply awesome. She worked with HoA and us to plant trees near our fence. In addition, she takes care water drainage by sprinkler leakage inside our fence from HoA side immediately whenever there is any such issue. I feel she is the best manager so far that our HoA had during our 6 yrs stay at Avignon.
Jaine and the staff at Real Manage has been a wonderful new addition to our business customer base. Her quick response to my vendor questions and prompt payments for services make it a pleasure to work with her and the Real Manage team.
HORRIBLE management company. Can’t get a staight answer from any rep. Each one I speak to gives a different answer. Janie, a supervisor, gives a completely different response. They all give mistruths. Moved in and paid over $1,100 in fees …
I am a landscape vendor for Real Manage. They took over a property that we serviced in Little Elm in April of 2014. In November of 2014 Brandi Head started to manage this property. She quickly realized my commitment to excellence and has …
We contracted with RealManage effective January 2016 and have been totally satisfied with the provided services and attention to details. What has been especially impressive is the extent that data is real time available to the Board via …
Any review on this company that is more than 1 star is likely paid for or an employee. I moved into an HOA in December of 2017 that is “managed” by rralmanage, as a renter. In May of 2018, we mailed in a check for $75 and an application for …
Our HOA team has the best management company. Brandi does an excellent job keeping us informed on all aspects of our community. The laws that are changing, the rules of our community and our financials. We are very pleased with this company and their staff.
I am president of my HOA and have had the pleasure of working closely with Hasan Gulyamov. Since day one, he has left a lasting impression on me. He has no problem discussing “expectations” on both sides of the table. He is very big on …
I’ve had the pleasure of working with several managers at RealManage throughout the DFW area., (Brandi, Codie, Analy and Amy) All have been knowledgeable, helpful and extremely professional. …
Very poor. No communication, do not return calls or emails in a timely manner. Unprofessional, rude, misleading. When they don’t want to deal with you, they just hang up. Too many departments with no one who has an answer, or solution. Stay away.
It is always a joy to work with Property Managers that work hard at communicating well and serving their HOA communities with good old fashion commitment to getting stuff done.. Property Managers Janet Anderson, Kelli Swope, and Kevin …
Jennifer McLarry at Real Manage has been wonderful to work with. We are dealing with some HOA violation that were not disclosed to us by the seller in the escrow process on a recent home purchases, very stressful situation. Jennifer has done the best she can working with the HOA board and we apricate it. Thank You Jennifer.
In the chaotic world of HOA Management, Melissa Chestnut, our Senior Community Association Manager, is a shining star. She flawlessly advises and mediates among the Board members; navigates resident relations when difficult issues arise; …
I have been working with RealManage for the last 2 years and it has been great! Excellent communication and service. Also huge shoutout to Amy for all she does. She Has made the experience with RealManage an awesome one.
Real Manage has been servicing our HOA for several years. They are professional and provide excellent service to our Board through our assigned manager Kevin M. They offer a large variety of services that more than meet the needs of our …
I reached out to the management group Thursday 9-20 trying to find out what is being installed in the community and why my yard is being dug up. I did actively check my email to see if there was any work scheduled because prior to this …
I would never recommend this HOA management company. They do not mail out violations. My neighborhood looks like trash! You can not get ahold of these people to have a conversation either. You can only email or submit requests through the …
Thk you Raylene for assisting me today. Darla our property manager has already responded. That is supersonic timing.
I am a home owner with the Trails of West Frisco. Laurie Lorensen has been extremely helpful with us. We did not quite set up correctly our contact information with realmanage resident portal. When I reached out to realmanage, Laurie …
Megan has jumped through every hurdle I’ve given her. I enjoy working with her and staff of Real Manage on a regular basis, she quick to respond to our requests, which is greatly appreciated. Megan is good for our community, and I look …
As a member of our condo community’s board of directors, I have been very impressed with our Community Manager Cynthia Urquidez. She is responsive, knowledgeable and adept at juggling a lot of moving pieces. Thank you, Cynthia, for your …
Real Manage and our HOA Account Manager Kelli have been fabulous. They are very customer focused. They also have great technology to help make it easier for HOA board members and community homeowners. Highly recommend as they are 2nd to none.
I have been dealing with RealManage as a vendor going on a year now and have found the staff from reception to property manager to be courteous and responsive. Megan has been instrumental in communication and timely payment submittals with property owners to insure high levels of consistent service.
I’ve had the privilege of working with Kevin and his team at RealManage for a couple of years now. I am a fellow vendor serving the associations world, and I have seen firsthand Kevin’s professionalism and care/concern for the success and …
I’ve been complaining for months about a security light that has been connected to my unit’s AC electrical connection with not even a phone call returned or email. Then they have the audacity to raise assessments for 2021. The maintenance …
Janet (manager) is one of the best HOA reps we’ve ever dealt with. She is always responsive and is easy to work with. Her understanding of HOA policies and customs really helps when we have questions or need an issue resolved.
I was President of our HOA and unfortunately we were still under contract with Real Manage when I came on board. Stay away from this company!!! They are dishonest, will overcharge you and provide terrible service. They are one of the most unethical companies I have ever dealt with!
Our condominium community is new to RealManage but I wanted to take a moment and praise our RealManage team. Cynthia Urquidez, Amy Brettingen, Terry Bascher. They are working hard to address every detail of our transition. They are …
Jennifer Bruington has gone above and beyond to help me resolve an issue that I was experiencing with my portal account. She is always professional and quick to respond. We have worked with other representatives before, but Jennifer and RealManage are top notch.
This company does not deserve any stars and I would give them negative stars if I could. Run far far away from this Mismanaged company and joke of a property manager(s). …
I own a townhome at the Fort Dessau community in Pflugerville, Tx. After my last one star review, I received a generic “apology” email requesting that I contact customer service. I spoke with Angie (11/11/2021) who documented my concerns …
Our experience with Ms. Sara Castro has been very positive. She has been very professional and attentive to our communications with her. We had an issue with some trash left on the empty lot next to our home, and shortly after speaking with her the problem was quickly resolved. We are very pleased with how she managed our concern.
Today, I had the pleasure of speaking with Drew who, I would say, went above and beyond the call of duty! Very kind, courteous, thoughtful and thorough! He handled all my questions and concerns and I am so grateful! I could tell he wanted to help and not just rush through to get me off the phone!!
I had a major problem registering for the Resident Portal. The representative Drew was fantastic. Not only did he solve my problem but he did it courteously and efficiently. He did not give up until my issue was resolved.
Our HOA has been with Real Manage for the last 5 years and I can honestly say it has been the best experience an HOA President could ask for. We were with another management company prior and it was horrific. Real Manage really cares …
I paid my annual assessment per the email I received. The same day I was charged 35.00 as a late fee. I paid the amount on the bill there shouldn’t be a late fee. I dont know what the 200 a year goes to since you people arent doing your …
My community hires RealManage and they have been unsatisfactory. Some examples include messing up the pool card codes last summer so many residents were locked out of the pool for two weeks. They also took a picture and put a violation on …
This company Austin branch for Yowell is a joke, they can’t coordinate an annual meeting to save their life. Cancelling the minute the meeting is supposed to start. They don’t respond to owner concerns, inspector’s are a joke. Higher ups are useless. Can’t wait to replace them. RUN!!
Working with RealManage was a great experience; they helped our Board through several transitions, several challenges including a data breach and lawsuits. I look forward to working with them again and can’t thank Codie and Brandi enough for all they did for our community. You have a very grateful neighborhood :).
Kim Weir, the manager, has been awesome! Whenever there were issues such as HOA payment or snow storm that hit us, Kim was patient, quick to respond, and extremely helpful. I recommend her for any kind of service or management. …
I have had the experience of working with other management companies in the past and none hold a candle to Real Manage. The Board Portal is the best tool in assisting our board and the team that supports us is outstanding. We could not be receiving better service and the portal makes my job so much easier. Great Job!!
I just wanted to take a moment and thank your Dallas office for being so great in helping my Grandmother, Wilma who lives in a community you all manage. The customer service rep, Amera (??), was so nice, and the manager, Cody Johnson was …
My company has been a vendor working with RealManage for the past 5 plus years and their team has always been a pleasure to work with. In particular, Amy ensures to communicate the needs of her communities so we can deliver in providing our …
I have worked with RealManage for over 5 years and have been extremely satisfied with their services. I am the president of HOA with 172 homes in our community. It is alot to keep up with but RealManage on your team you are set up for …
Lousy service from our management company, ridiculous fines and emails sent with no reply emails and returned dues not posted or responded to. They are nitpicking than trying to preserve home values
I have worked with Real Manage for over three years now. As a management company it can be difficult to respond to everyone in a timely manner as they are dealing with massive amount of calls and request. They do a unbelievable job of …
The young lady (I believe her name was Raylene) who helped me set up my portal was extremely helpful and patient. Her knowledge and expertise was invaluable.
My experience with RealManage has been excellent, due to the professional guidance of our Property Manager, Shannon Bankston. As past president of the Board of Directors of Collin Greene Condominiums, I can say that Shannon’s substantial …
Absolutely horrible! This company supposedly manages our community HOA, however they are a complete joke. You will be required to submit documents over and over to them for their “committee” to review, to only be told you need to have …
We have worked with RealManage as one of their Pool service and maintenance vendors for many years. Their managers a re some of the best in the business! Very professional, easy to work with and great business “partners”! The company is …
We recently transitioned to RealManage and have had nothing but good dealings with them. Beginning with Rolando, then Terry and her transition team, and finally with our manger Laurie, they’ve stayed on top of things. Coming in last minute …
I would like to give a shout out to Mark Collingwood, the new property manager of Cimarron Hills. He is very professional and responsive. Mark has recently assumed the property management of our community, and he has done so with much …
I would like to say, “Hats off to RealManage”!!! I have experience working with more than one of their community managers and I will have to say it has been great. They meet the expectations of the communities as well as their contractors, …
Called Real Manage to set up an ACH to pay my quarterly payments. I spoke in length with Drew, who gave me outstanding service. He made sure that everything was set up properly and that I was properly enrolled in the subdivision website. I give him 100%.
Overall, I have been pleased with the management service we have received since switching our management company to RealManage, although I will admit this is not the review I would have given last year. …
Ms Denesha was extremely patient and courteous in guiding me through the process of establishing my online account for payment of my HOA fees using their resident portal. I could not have asked for a better person to assist me.
We have reported water damage to our unit at 1580 harbor dr slidell La since July of 2021. We were timely in reported this water damage due to the load bearing outside wall leaking. This is not an insurance claim, but a structure related …
I have been in my home since Nov, 2021. I started to notice weeds and debri in the overflow ditch behind my home. calling since Jan 2022. initially it was the weather. as of today someone from Yellowstone landscaping finally came out. …
I can’t speak to the whole organization, but Kim Weir of the Dallas branch took up an issue I had and became my advocate until my issue was fully resolved. I can’t say enough about how helpful she was to dig in to the situation with me, …
They are hired torepresent our hoa and have not followed up on a promise.
After being promised by real manage I was completely disappointed. They do not follow Texas property code. They were to conduct our annual HOA annual election …
Real Management has really turned around service in our community. We had a representative change a little over a year and a half ago and things have improved incredibly. At that time we were planning to send the contract out for bid with …
White collar crime!!!!! This people have charged me more on fees than what I actually paid for a year of HOA. Scammers the community has a bank and all they do is table every repair and updates. I know more of my neighbors than the contacts …
Awesome Customer Service I received today from RealManage RAYLENE S., Resident Service Advisor. Very knowledgeable, patient & friendly. GREAT JOB! More power to RealManage.
RealManage has been HORRIBLE to work with. We are selling our townhome and the company has been extremely difficult. Our buyer’s lender sent over a questionnaire a MONTH ago and the company still does not have it completed. We, our lawyers, …
Best experience dealing with the most frustrating
On going (weeks) issue of getting a response from 2 Staff people who oversee Protocols for my community (time is of the essence.) …
How or where do I complain about a specific director management of my community association. I’ve been waiting for her to give me a call back or reply to my email and have yet to hear from her in regard to my additional questions I have …
Never again will I accept living in another HOA. Ciranet / Real Manage is the worst. They are shady, non-responsive, and don’t care about anything but the bottom line. I have been trying to get a refund due to an overpayment when I sold a …
The RealManage team has been essential to our community. Especially John S., our community manager, who takes care of our issues promptly and follows up with us on a daily and weekly basis. He is an asset to both the community and …
If I could give 0 stars I would. Our property manager Silvia Aguirre is the worst representative I have ever encountered and I have homes with 4 different HOAs. RealManage took over our property and we were immediately assessed a $1,000 …
Since this management took over our HOA a few month ago they been giving fines for everything and anything… and now they increase our fees $30 without informing us why.
Just paying the fees for owning a house in this community. Absolutely nothing this HOA does except collecting fees annually.
You need to get the permission even for putting a plant in your backyard or put up a playset for your children, is that just lame or extremely lame???
I’d give them 0 stars if I could. Customer service is horrible! When you call into the call center they can’t assist you with anything. Our property Manager is David Bear and he is the worst. I’ve paid my assessment now 5 times each time …
I spoke with Raylene today about receiving information to install a fence on our property. She was extremely helpful. Although the information was probably available on the resident portal, she patiently walked me through the steps to …
The team at Real Manage does an outstanding job managing Parker Estates at Arbor Hills. Emily took over our account after onboarding and she has done a fantastic job! She tackled a backlog of repairs from our previous company and connected us to quality suppliers. I highly recommend Real Manage!
As a member of the board for the Willow Greene community having John S. as community manager has been a true delight. Since he began supporting our community, Real Manage has been responsive, creative, and thorough in all pursuits. With …
I live in Pheasant Landing; this is the most unorganized, uninformed Director of Community Association. I requested work on my unit since March 2022 and sill have not received an approval. Each time I follow-up with her, she come back with …
As a former HOA Board President our Real Manage and Community Manger Steven Santamaria out of Austin TX has been outstanding. He has always been available to manage our Community and provide us with soild information and guidance. He is a Real Asset to your Company! Thank You Steven!
Terrible customer service. First experience with this property management company has not been the best. I reported a garbage violation – food garbage and broken glass in front of neighbor’s house for 7 DAYS. I provided specifics in an …
9.2.22 Earl was so helpful, patient and nice today, he explained things so clearly for me, I now feel very confident that our condo has started using RealManage. Also, on 8.24.22, Eme helped me when I had a question setting up the new account, she was great. Thank you to Earl and Eme 🙂
I’d give zero stars if I could . Kim Weir is not disclosing financials and running the HOA board meetings without the HOA members present. Furthermore she is counting votes and making decisions. I tried to giver a chance with RE commercial …
Very poor communication. Will not return calls or answer emails.
Every HOA property needs to have their financials reviewed by an outside auditor. RealMange has charged us for things not asked for, doesn’t explain and …
Kim Weir has never returned a phone call and does not help with any of the problems I have emailed her and Marc Rodriguez about. They send emails stating everything is OK. It take a week to 10 days to get a response from anyone that is more …