Recology provides collection and disposal of municipal solid waste, recycling, and organics/compost to commercial and residential customers in … See more
Incredibly frustrating to deal with the new company. I’m sure their staff is transitioning too, but previous customer service from Arcata Garbage was much better. I wish there was an alternative available for local residents.
this company is the worst to work with and in arcata you are forced to have them pick up your trash. it must be nice to have a monopoly on garbage and change pricing whenever you want. also their website makes it almost impossible to pay online
The women in the front office were great to work with. Needed to order large bins on 3 occasions and they were very accommodating even for last minute requests and the pick up guys were good too!
i own an apartment complex in arcata. the driver goes above and beyond his duties to get the job done. sometimes he has to deal with overflow. he never leaves a mess. i truly appreciate this service.
Since Recology took over the garbage collection for the house I live in, which has been a few years, they have never missed a pickup, the driver has always put the bins back right side up by the curb, and their person servicing customers has been very friendly and helpful. Thank you!
Wonderful service however how come they don’t maintain the area where the trash cans are located. They only provide the service of picking up the trash with there automated truck and handling the trash and recycle for you however I feel they should be more involved in the cleanliness of the city.
I had a delightful professional chat with a representative, I spoke with. After scheduling a bulk collection. We spoke about aspects of the bill. The representative was very edifying, she was efficient, courteous as
and above all kind…Make America Kind Again
These guys are chronic garbage bin-tossers, which includes tossing our bins in front of our cars, on our lawn, and (as of this morning) completely throwing my recycling bin down the largest hill in my neighborhood. I had to climb back up a …
I have been trying to contact the company all day and despite the automatic machine claiming they are open and always answer the phone, they haven’t. The recycling man who comes by our street has, for two weeks now, get off his truck and …
I am really disappointed in the garbage service. They often times leave trash strewed about my yard and sidewalk after they dump it into the truck. In addition, they have missed my trash can weeks on end and conclude that they they cannot …
Absolute terrible company. The city of Arcata started a mandatory garbage service and set arcata garbage service as the sole provider or trash services. This has resulted in them having an attitude of no customer service or attention to …
I have always found this company too be friendly, thoughtful, and helpful. Whenever I have to call the office with a question the women there are so sweet and informative. The men on the trucks work even on the holidays to keep us from …
These guy’s must take ass hole pills every morning. Laziest and most unprofessional so called service I have ever seen. I follow every rule to the letter such as proper spacing between the can’s and the cars and the mess they leave is …
I paid for months of green waste pickup. They only picked it up one time. I had to call them the day after the service date to get my waste removed. This week it was the exact same thing, except they still have not picked up my can for the …
They have missed 3 of the last 4 compostible pickups. It took 3 phone calls and a trip to their office to get them to tell that they’d send someone by tomorrow to pick up the compostibles can. I only talked to one live person (the other 2 …
They genuinely never answer their phone. They replaced the one person that actually cared enough to do their job in the office. They refused to send me paper bills, but won’t tell me my account number so I can pay my bill.
We have lived at the same residence for 5 years and over the past 2 months, recology has not picked up our trash or recycling but have continued to charge us for the service. We have called multiple times but still have been charged with no …
Awesome staff, friendly and professional.
friendly service, and they take my garbage
Very friendly staff, they swing by at off times if it’s missed or if someone else dumps their garbage in it.
🙁 trashman is ruuuude, like I been hounding him for week. I only asked him one question. I Feel sorry for him.
Such a difficult company that has NO regard for its customers. Just gonna throw recycling away
Woman who answered the phone was very rude and mocked the way I speak. She acted like she couldn’t bothered to help me .
Almost every other day the trucks get loud at 2:30 AM. I have no idea why they feel the need to operate at that time.
Incredibly frustrating to deal with the new company. I’m sure their staff is transitioning too, but previous customer service from Arcata Garbage was much better. I wish there was an alternative available for local residents.
this company is the worst to work with and in arcata you are forced to have them pick up your trash. it must be nice to have a monopoly on garbage and change pricing whenever you want. also their website makes it almost impossible to pay online
The women in the front office were great to work with. Needed to order large bins on 3 occasions and they were very accommodating even for last minute requests and the pick up guys were good too!
i own an apartment complex in arcata. the driver goes above and beyond his duties to get the job done. sometimes he has to deal with overflow. he never leaves a mess. i truly appreciate this service.
Since Recology took over the garbage collection for the house I live in, which has been a few years, they have never missed a pickup, the driver has always put the bins back right side up by the curb, and their person servicing customers has been very friendly and helpful. Thank you!
Wonderful service however how come they don’t maintain the area where the trash cans are located. They only provide the service of picking up the trash with there automated truck and handling the trash and recycle for you however I feel they should be more involved in the cleanliness of the city.
I had a delightful professional chat with a representative, I spoke with. After scheduling a bulk collection. We spoke about aspects of the bill. The representative was very edifying, she was efficient, courteous as
and above all kind…Make America Kind Again
These guys are chronic garbage bin-tossers, which includes tossing our bins in front of our cars, on our lawn, and (as of this morning) completely throwing my recycling bin down the largest hill in my neighborhood. I had to climb back up a …
I have been trying to contact the company all day and despite the automatic machine claiming they are open and always answer the phone, they haven’t. The recycling man who comes by our street has, for two weeks now, get off his truck and …
I am really disappointed in the garbage service. They often times leave trash strewed about my yard and sidewalk after they dump it into the truck. In addition, they have missed my trash can weeks on end and conclude that they they cannot …
Absolute terrible company. The city of Arcata started a mandatory garbage service and set arcata garbage service as the sole provider or trash services. This has resulted in them having an attitude of no customer service or attention to …
I have always found this company too be friendly, thoughtful, and helpful. Whenever I have to call the office with a question the women there are so sweet and informative. The men on the trucks work even on the holidays to keep us from …
These guy’s must take ass hole pills every morning. Laziest and most unprofessional so called service I have ever seen. I follow every rule to the letter such as proper spacing between the can’s and the cars and the mess they leave is …
I paid for months of green waste pickup. They only picked it up one time. I had to call them the day after the service date to get my waste removed. This week it was the exact same thing, except they still have not picked up my can for the …
They have missed 3 of the last 4 compostible pickups. It took 3 phone calls and a trip to their office to get them to tell that they’d send someone by tomorrow to pick up the compostibles can. I only talked to one live person (the other 2 …
Recology Arcata is a great company, their drivers are always nice and have never missed a pick-up at my house.
They genuinely never answer their phone. They replaced the one person that actually cared enough to do their job in the office. They refused to send me paper bills, but won’t tell me my account number so I can pay my bill.
We have lived at the same residence for 5 years and over the past 2 months, recology has not picked up our trash or recycling but have continued to charge us for the service. We have called multiple times but still have been charged with no …