Recology provides collection and disposal of municipal solid waste, recycling, and organics/compost to commercial and residential customers in … See more
Online account access and payment system is excessive, clumsy, and outdated. It more difficult to login and navigate my Recology account than it is to log into my credit cards, checking accounts or mortgages. It’s not just because these are bigger businesses because RVS and Rogue Disposal are also easy to access and navigate.
They did not answer phone, ever! The sign on the front door said they were open, the door was locked, I knocked and the door opened and a very rude and unpleasant woman screamed and said ‘go away’, that they did not have time for me.
First they forget to pick up my trash, now I have to wait on the stupid phone and listen to stupid music waiting for an employee that’s probably napping like the one that was supposed to pick up my trash today. How did they get this …
The office staff are so efficient with figuring out problems and explain all the options, so you can get as close to what you need as the company allows. Lots of new tech on the trucks making life even more difficult than “normal” for …
We’ve been pleased with Recology’s garbage, recycling and green waste pick up. However, yesterday I found several non-recyclable items we had mistakenly placed in our blue bin thrown in random spots in the street and sidewalk in front of …
I had a very strange experience with this company. I made a call to them on a Tuesday inquiring about picking up a sofa, and they told me how much it would cost to schedule for Wednesday pickup, since that is the day that particular service …
Kyle with Recology customer service is by far one of the best customer service agents I’ve had the pleasure of speaking with. He was very attentive, professional, and very friendly. He is a definite asset to their company. Thank you Kyle!
They are competent, responsive, and assume that their users are adults who can follow simple rules. I’ve found them willing to bend over backwards (or at least, slide down hillsides to retrieve trashcans) after I’ve asked them for extra services. I’d recommend them without a problem.
We recently moved to Ashland, OR. We have been trying unsuccessfully to open an account. The office is closed due to COVID. We have called daily only to be put on hold without anyone ever coming online. There is no way to open an …
As a resident of Ashland for 13 years, for years you can easily wait on hold for 30 minutes or more, sometimes with them answering but mostly not. Today after a 1/2 hour wait i drove down and waited for several minutes for Julie to finish …
In my entire life, I have never had to deal with this nonsense. This company regularly skips our house on trash day to the point that we joke about whether or not they’ll skip our trash, mixed recycling, or glass this time. My partner is …
No complaints! All praise! Garbage collection service providers aren’t generally well-regarded it seems, unfortunately. We’ve been a customer of Recology’s for decades, sometimes at more than one address, and always have been very satisfied …
thay were very helpful
Recology Ashland is very courteous and reliable. Thanks!
I am an on-call customer for trash. Please add to your web page a place to contact you to order our occasional pick up. Thank you.
Never consistent on pick up times for rural areas. The staff are rude . Wish there were other options….
There’s very few reasons you’d ever have to come to their offices, but if you do, they’re super friendly even if they’re a little busy.
Online account access and payment system is excessive, clumsy, and outdated. It more difficult to login and navigate my Recology account than it is to log into my credit cards, checking accounts or mortgages. It’s not just because these are bigger businesses because RVS and Rogue Disposal are also easy to access and navigate.
They did not answer phone, ever! The sign on the front door said they were open, the door was locked, I knocked and the door opened and a very rude and unpleasant woman screamed and said ‘go away’, that they did not have time for me.
First they forget to pick up my trash, now I have to wait on the stupid phone and listen to stupid music waiting for an employee that’s probably napping like the one that was supposed to pick up my trash today. How did they get this …
The office staff are so efficient with figuring out problems and explain all the options, so you can get as close to what you need as the company allows. Lots of new tech on the trucks making life even more difficult than “normal” for …
We’ve been pleased with Recology’s garbage, recycling and green waste pick up. However, yesterday I found several non-recyclable items we had mistakenly placed in our blue bin thrown in random spots in the street and sidewalk in front of …
I had a very strange experience with this company. I made a call to them on a Tuesday inquiring about picking up a sofa, and they told me how much it would cost to schedule for Wednesday pickup, since that is the day that particular service …
Kyle with Recology customer service is by far one of the best customer service agents I’ve had the pleasure of speaking with. He was very attentive, professional, and very friendly. He is a definite asset to their company. Thank you Kyle!
They are competent, responsive, and assume that their users are adults who can follow simple rules. I’ve found them willing to bend over backwards (or at least, slide down hillsides to retrieve trashcans) after I’ve asked them for extra services. I’d recommend them without a problem.
We recently moved to Ashland, OR. We have been trying unsuccessfully to open an account. The office is closed due to COVID. We have called daily only to be put on hold without anyone ever coming online. There is no way to open an …
As a resident of Ashland for 13 years, for years you can easily wait on hold for 30 minutes or more, sometimes with them answering but mostly not. Today after a 1/2 hour wait i drove down and waited for several minutes for Julie to finish …
In my entire life, I have never had to deal with this nonsense. This company regularly skips our house on trash day to the point that we joke about whether or not they’ll skip our trash, mixed recycling, or glass this time. My partner is …
No complaints! All praise! Garbage collection service providers aren’t generally well-regarded it seems, unfortunately. We’ve been a customer of Recology’s for decades, sometimes at more than one address, and always have been very satisfied …