Recology provides collection and disposal of municipal solid waste, recycling, and organics/compost to commercial and residential customers in … See more
Okay, it’s the dump LOL, but the people are very nice and helpful. But it is cheaper if you want to take the time to go to their other main dump in Roseville.
As much as these people are being paid you would think they would hire someone that could answer a phone. Probably couldn’t find a smart one in California.
They’ve been picking up our trash for over 18 years and we’ve really got nothing worth complaining about other than like all other utilities, they’re just too expensive.
Haven’t been there in a while. Prices have been raised to $25 a yard or any portion thereof. The transfer station no longer buys recyclables. Not really a good experience going there.
My driver is a diva… I put out ONE broken down cardboard box which he has refused to pick up.. Now they tell me he wants me to break it down and put in toter… I don’t think so…
If we could rate them minus 10 I would! I have yet to talk to anyone in customer service, whether it’s with my home or business service, who hasn’t been rude and condescending.
Wow I called in and these guys have no customer service its ridiculous I said I am having trouble logging on to my online account to make a payment the lady on the phone goes okay I’ll just take a 1 time bill payment over the phone what’s …
They continue to leave trash all over Palm Terrace Apartments every time they come to dump one of the three dumpsters on the lot. So every single day somewhere there is trash everywhere. Isn’t this part of their job as well. The trash was in the dumpster before they dumped it. So didn’t they really put it on the ground.
Take your trash to Roseville and save yourself a lot of cash. These criminals will rip you off for as much as they can get.Dont waste your time here, just dump it in a trash bin and let them deal with it on their account. …
They didn’t pick up our trash saying they left notices taking us to have our cans further apart, when they’d left only one saying not to put it in front of our mailbox. Then customer service hung up on me when i asked why they weren’t providing the service I’d paid for.
I was never told 5 feet apart and I come out and my garbage can has writing all over it saying <---5 FEET--->, written on both cans, in PERMANENT MARKER. Very visible and tacky. When I called, I was put on hold after asking for the manager …
They charge the same as trash to drop off scrap metal, $22 a yard… Thats ridiculous!! Most places are free. Some will even buy it from you. I didnt realize the mafia controlled the garbage and waste rackett in Auburn, CA too??? F**K YOU RECOLOGY!!
This place has been overpriced for at least 25 years. Those five star reviews have got to be fake. No one in their right mind would rate this place five stars. Spend the extra gas and go to Lincoln. Biff, dude guy, hahaha.what a joke.
Zero stars if i could… very rude people on the phone. I have called multiple times and everytime the rep is rude. Like i am wasting her time. I got a ending charge that i didnt even authorize and she said theirs nothing to do about it… stupid b word
They have consistently not picked up our trash and have left trash in the street. The drivers are lazy and the office is incompetent. If only there were another option.
They precharge for 3 months in the future and will pull your can without notice. There website/online payment is horriable but better then the lady who answers the phones. I wish there was a better company.
The local dump is a facility to charge you. Simply put if you want to get rid of money come here. Bring in copper, they charge to dropoff, bring in aluminum, charge to dropoff! And drastically overcharge for all dropoffs. I now drive to ANY OTHER dump facility no matter that I live less than a mile away from Placer recology. BEWARE!
Been on the phone for 20 minutes waiting for a live person. Finally had to give up!! Horrible service. Can’t even send them a message via e-mail. All I need is my account number so I can pay online! Can’t even pay in person.
The garbage and recycling facility off shale road in Auburn is a run down gross display. I could overlook that if the heavy set passive aggressive , petty, low grade, abusive, misery loves company sub hum!n wasn’t complaining about every …
Over all great service, however, you guys have The Worst Website Ever! Its difficult to pay, you don’t update with payments made, there isnt a link to pay for the website I have to search it everytime, it has ridiculous security questions that dont save and lock you out. Do better, it’s so simple… just take my money!
Ken Blanchard says that you can tell a lot about a company by how clean the place is. This place is a total dump. Seriously though, friendly staff, fair pricing, decent hours open.
They fail to pick up my garbage. I live on a private drive. I was on hold for 20minutes. They then picked up the other 2 houses garbage on our drive and left mine .
had 5 bags of yard waste and was charged $44 to dump it off. What a joke. Next time, go here, 14741 Wolf Mountain Rd
Grass Valley, CA 95949. It’ll cost $4. Seriously no joke. The Auburn Dump is over charging by 10 times then what the Nevada County dump does.
The employees are rude and incompetent. The woman measuring my load couldn’t use a tape measure or calculator and tried to charge me twice the cost to dump, and stood by her incorrect calculation. There’s no talking to these people. …
They are so rude, don’t answer the phone and then want to charge you $20 for service. they didn’t provide any back up. Spoke with Kia, glad she’s not my employee, extremely unprofessional. Not acceptable service!!!!
Web site doesn’t work. Nobody returns phone calls. Missing trash can for 2 weeks and still being charged. This business will fail the minute that there is any competition.
Only great experience with Recology! The trash pickup guys are respectful, friendly and efficient. The staff at the Recology center are also efficient and friendly. I honor all who handle our waste – it is a thankless and dirty job and I appreciate all they do.
It’s expensive, I pay my bill and they haven’t taken my garbage in close to a month but guess what. They still charge me for it. I wish we had other options up here in Auburn but we dont. So you let these crooks rob you because you don’t have a choice. Probably the worst trash company there is.
Nasty customer service employees. I hate calling to pay my bill because I know I’ll get nothing short of terrible service. They make you feel as if you’re wasting their time. They took garbage too literally and put them on phone duty.
2nd week as a customer…I put the can out, but it wasn’t dumped. (They did dump it last week) I will call today to see what they say. I sure do hope that they will come and get it because its full. Keeping my fingers crossed that I’m going to get 5 star service!
We moved to Placer County five months ago and have been very happy with the service provided which includes the weekly pick up, having a trash container on site and dropping off hazardous waste. So far, everyone has been courteous and helpful.
Did not pick up our trash. When we called to find out why, they said I was the only person to say anything to them. My neighbor had called several days earlier for the same reason, and was told they were the only person to say anything…. …
BROKE OUR TRASH CAN. They left a note on our trash can saying that it was too heavy to we stopped putting the cat box items in our trash. We have not gotten another notice since. Today, we got home and saw that the top of our trash can had …
I took a few bags full of legit pre-sorted recycling items like cans and glass. Whereas any other dump will take it for free or pay out money for it, Recology wanted ME to pay THEM $20+ to have them take my recycling. The only reason they don’t get one star, is that the lady was apologetic about it.
WOW!!! Called to inform them that their driver who picked up our Green waste container accidentally released it into his truck and drove off. She quickly asked, “did you see him do it because we’ll have to charge you for it and whats …
Their website is not user friendly at all. I try to pay online and every time I have issues and end up needing my account number which means I need the paper bill. I shouldn’t need my paper bill to log into my account to pay online! 35 min later I was finally able to make an online payment!!!!!!!!!!!!!! fix your website!
!! HORRIBLE !! TRASH PICK-UP AND PHONE SERVICE…For over a year I have been trying them to pick up my trash that I PAY them to do…When I call to tell them missed my pick up again I’m greeted with a very rude older woman on the phone. Her …
Best/worst example of a tax payer subsidized monopoly. Worst customer service I’ve ever experienced. Put on hold everytime I call for at least 5 minutes just to pay extremely high rates. Government bureaucracy at it’s finest!
Worst company around. Ive never been talked over so much over the phone. You cant even get a word out with out the lady cutting you off. They havent picked our trash and green waste for the last 2 out of 4 weeks. They will then drag your …
Oh my goodness, starting service was a horrible experience. MEAN, MEAN, MEAN! RUDE, RUDE, RUDE!! I am now stopping service and it is the same rude condescending attitude. I am simply amazed, spoke to the office manager she had no concern …
We’ve been customers of this organization for 45 years. They have always been a service with a smile and their recycle program is excellent. We know their drivers by their names and we fully understand the tough job they have to do. Great company for Auburn and the surrounding area.
If you have a choice go anyplace else. Paid $60 for what would have cost $20 in Sac or Roseville. Drivers Right on top of us with Tractor pushing debres on top of us. Never again
If I could I would not have given them the one star. Their prices are outrageous, they actually charge you for NOT picking up a debris box. This is what happens when a company has a monopoly on an area, without competition they can charge …
I honestly haven’t had issues with them (I’ve been a customer 12+ years). They pick up my garbage consistently, when I forget to put it out they tell me just to come by and dump it, which I do, and it goes fine. The employees that work the recycling are typically friendly too.
This is the second time and a followup request call to replace by 19 yr old bins. It took 6 mins to connect with a live rep, and was treated with a short dismissive attitude regarding the status of the initial request. Not a pleasant experience. Still don’t know when the bins will be replaced.
Recology Auburn – please consider re-opening the recycling center. The CRV recycling center, which is located outside and doesn’t require ~any direct contact, has been closed down for months. Please figure out a work-around already. …
If you are considering starting your own trash hauling business, there is a good possibility that the one and two star reviews would become your customer base if you can make improvements in the areas of their current complaints. Be encouraged future trash-hauler-business-starter, many await you!
I called the Recology office to inform them that they didn’t completely empty my trash can this morning and was told that I must have packed my can to tight or that the claw on the truck had squeezed the can too hard therefore it didn’t …
Called today. The trash didn’t go out because I was out of town. They used to accommodate that and pick up extra bags the following week. Not anymore! I have been here 15 years and they used to be customer/individual friendly. So much for …
Put garbage can out Monday night for pickup Tuesday morning. Only half of can was emptied. Called Wednesday morning to have driver come back to dump the rest of the can. I was told to leave it out that night and they would pick up on …
Horrible service, the staff is rude. They choose whatever they want to charge. I have a short bed truck, with a tool box so not much fits. The guy decides to charge me 90$ I asked him why so much and he’s like I can charge you 120$. Never doing business here.
Quick, fairly easy. Wish the “yellow line” that is supposed to direct you where to go still existed on the pavement. Also, was nervous the whole time about puncturing a tire – ground debris could be better managed, but overall happy with this place. Thank you!
Service is good, but communication is poor. When I recently called Recology Auburn, there was a 20 minute hold time. There was no voice mail option at all, so I couldn’t leave a simple message. The email address the staff gave me doesn’t …
Took a 15’ uhaul with green waste (tree trimmings) for disposal. Any weight station dump would be ~$50. They charged me $225. Shame on me. Take your green waste somewhere else. No value here.
Their attempt at “re-branding” was a complete failure and quite frankly, a hilarious *waste* of time and money on their part; no one I know has anything good to say about this company and they have the worst customer service; the people …
This afternoon, I was at the recycling dumpsters at Bell Rd and I-80 while the Auburn Recology truck was there emptying the dumpsters. They had actually just finished and the driver needed to make an adjustment to the truck. The other …
I have lived in my home for 15 years. I have never had a problem with trash service until recently. In a 7 month period my garbage man has dumped my garbage can into the truck 4 times. Every time I call recology, I get blamed because my …
Our home pick up service is excellent and reliable. We also visit the dump with larger loads and the facility is impressive. Nothing goes to waste. Plus the people there provide excellent customer service. Proud to live in a county that offers amazing recycling and garbage services.
The driver doesn’t come to pick up our trash usually one week a month. Telephone customer service is okay I suppose. If you don’t pay your bill on time there is no warning and they just cut you off. I guess people just need to pay their bill on time.
It’s obvious that the person below is likely a Recology employee or affiliate and does not value opinion of others. These people are not whining. They are expressing their concerns and sharing personal experiences with Recology. I received …
Not a good place for green waste disposal, the guy was nice enough to tell me to go elsewhere. They don’t have a scale so it’s based on cubic yards. What cost me $72 in Roseville to dispose would have been over $200 at this place
I was shocked at the number of negative reviews! I’ve been a customer for over 15 years. Whenever I’ve had occasion to call, those I’ve talked with have been courteous, respectful, friendly, and businesslike. I love their (free) pickup …
Only company I can use for a roll off dumpster because they have some contract? While the price is double what I used to pay in Sac! Monopoly much? Also failed to pick up my garbage can twice in a 2 month span.
I have to pay for the bill of the previous owner to be able to get service. That seems really unusual and more than a little annoying. Then I’m given the wrong number to call and pay, and have to wait on an extended hold to get the correct …
We moved here from a place where Recology took bagged used batteries on top of the bin. We put them out here like we had before, but they don’t take them with collection here. So they dumped the bag OPENING DOWN on our sidewalk, which …
My husband and I call it our date time going to the dump and then grab a sandwich or taco on our way home. They have rely cleaned up the place and their prices are pretty good they take refrigerators, tvs, books , hot water heaters, shrubbery etc. Guys are nice also.
Customer service is beyond awful. I have never feared calling to pay a bill so much because I know I’ll be treated so rudely. She tried to hang up on me in the middle of me talking and then seemed so annoyed when I had more questions after …
I have been a customer for 13 years. I have dealt with rude customer service. Crazy demands at one transfer station and outrageous prices at another. This company is awful. Hands down the worst collection company. They refuse to provide me anything in writing about my service contract and make up rules as they go.
good, staff is nice.( really nice compared to other places)
a bit pricey for up here,
but remember im a transplant from the heart of silicone valley .
easy to dump and recycle also.
Minimum charge for short bed pickup $30. And 8 ft x 10 ft trailer full of green waste debris is about $180. But it very depending on the feeling of the guy working the ATM machine. It can get very expensive very quickly if you’re not a …
Would definitely give zero stars if possible. Customer service is not helpful in anyway. They didn’t pick-up my garbage and then wanted to charge a $25 return fee to come back and pick it up.
this place does not provide a recycling bin. only yard and trash. they tell you that you can not put cardboard in the trash but there is no where else to put it. their transfer station is an hour away. ridiculous. they also want to charge …
The service is terrible. If you can avoid using them, avoid them. They have missed my green garbage pickup four of the past six weeks. Every time I call they they say they will look into the cause. Keeps happening, which is ridiculous even after they acknowledge my multiple complaints and phone calls.
Horribly expensive, all I had was a recliner and lots of cardboard and the guy just walked back at my little jeep trailer and told me $32, seriously! I will suffer waste management line and be charged accordingly next time
The online portal was built pre windows 95.
Using the portal to pay a bill is like a house project. Id rather change the oil in my truck, twice. At least it’s only paid once every 3 months
I can’t believe with all the poor marks this company gets , it still doesn’t care. I waited on hold today for two hours and no one picked up the recording said if I want a call back my place in line would not change no call back! …
I called in 6 months ago to let them know my garbage can wheel was broken. So last week the garbage truck broke the wheel off and left my can laying across my driveway at 5:30 a.m. 😩 …
Almost the same experience as other people who gave 1 stars on their reviews. This company needs zero stars if there is one. They did not pick our garbage for the week while all my neighbors got theirs cleaned. They charged us for $25 to have it pick again when they missed it in the first place. Pretty shtty management.
Okay, it’s the dump LOL, but the people are very nice and helpful. But it is cheaper if you want to take the time to go to their other main dump in Roseville.
Expensive…
This place is a dump
Nice place
As always great
Great place !!
Quick and easy!!
Rip off super expensive.
Little expensive but convenient
our green waste guy is the worst………
Rude customer service representitives.
Lady on the phone was absolutly AWEFUL!!!!!
Always hate the dump. But necessary
Best dump in town
44.00 for two end pieces of a sectional that’s crazy
This place has the worst customer service in the world. ALL THE WORLD.
Great wine a awesome people
Home service is very reliable and accommodating.
The phone attendant for the Auburn area is rude, condescending, short and incompetent.
Nice and friendly open 7dsys a week till 5pm
The staff are very helpful and it’s easy to get in and out.
Just the fact they are there and offer so many different services
Way better than meadow vista station
Why was there no garbage pick up today???
Typical public dump site with high disposal costs, but friendly attendant.
Nice people
*helpful
I believe I wasn’t given the correct amount for my recycling.
Very helpful. Great place to get rid of trash.
Service sucks and it’s expensive to dump here.
Super helpful didn’t have any problems
No lines always fast moving place get in and get out
I am extremely satisfied with the service provided by Auburn Recology.
Thanks
Good
Short wait time, but very expensive, staff very friendly
Rude woman who answers the phone should find a job she likes or learn customer service.
Really been calling the whole day. No one is answering. Tried calling a week ago. Same thing.
The women are really cranky and sometimes rude in the office. The people outside in the yard are hit and miss.
The guy was very nice! and the chickens in the front are dope and a nice treat to see at the dump.
Awful customer service, high prices… They must know there is no alternative
horrible horrible customer service, the ladies at the dispatch center need to learn customer-focused service.
Good place to take your trash and recycle or dump.
Dumping and recycling okay. Big sticker shock when you need a dumpster though.
Horrible customer service. Called to ask about a curbside pickup of e-waste and was treated like I was doing something wrong for asking.
Good luck calling them! 30 min 5 days in a row…
Fast and easy, very nice man at the entry where you pay.
Waited an absolutely ridiculous amount of time on hold trying to get to a representative.
As much as these people are being paid you would think they would hire someone that could answer a phone. Probably couldn’t find a smart one in California.
Who are these premadonna garbage men? .
You couldn’t even take the steps I take to earn a living ,little alone do the work. …
The ladies in the office are great. So friendly and helpful. The facility is run smoothly.
The girl that does the recycling is VERY nice and personable! Love going there! Fast and easy!
It was open today. No lines and really nice people. It is a small “dump” but has everything even a recycle book receptacle.
I am not sure what all the whining is all about. Recology has always done a fantastic job taking care of all our refuse needs.
I had my cat Garfield hit by the trash company. I found him under the can. Maybe double check before you just drip them. Plus just leaving him die.
The web site is an embarrassment. Try to rent a dumpster… Or change anything on your auto pay.. It doesn’t work or cancels your autopay. Shameful
Great staff. Lots of signs. They will help you unload if you ask. All around great dump site.
1/2 hour on hold on the phone to ask a simple question. No one ever answered and my phone ran out of battery.
They’ve been picking up our trash for over 18 years and we’ve really got nothing worth complaining about other than like all other utilities, they’re just too expensive.
What a garbage company. Their billing is bonkers and no way to get hold of anyone. No customer service whatsoever.
Haven’t been there in a while. Prices have been raised to $25 a yard or any portion thereof. The transfer station no longer buys recyclables. Not really a good experience going there.
My driver is a diva… I put out ONE broken down cardboard box which he has refused to pick up.. Now they tell me he wants me to break it down and put in toter… I don’t think so…
Doesn’t empty trash cans completely when pick up. Rude when calling in to ask question. Over charges for trash that is being dropped off.
Our pick up service is really good. The cost at the dump is prohibitive for getting rid of bigger waste.
If we could rate them minus 10 I would! I have yet to talk to anyone in customer service, whether it’s with my home or business service, who hasn’t been rude and condescending.
Wow I called in and these guys have no customer service its ridiculous I said I am having trouble logging on to my online account to make a payment the lady on the phone goes okay I’ll just take a 1 time bill payment over the phone what’s …
They continue to leave trash all over Palm Terrace Apartments every time they come to dump one of the three dumpsters on the lot. So every single day somewhere there is trash everywhere. Isn’t this part of their job as well. The trash was in the dumpster before they dumped it. So didn’t they really put it on the ground.
Ridiculously expensive. Wanted $80 to discard old wood fence with zero pressure treated lumber in it. Was able to dump it at the Lincoln dump for $25.
Take your trash to Roseville and save yourself a lot of cash. These criminals will rip you off for as much as they can get.Dont waste your time here, just dump it in a trash bin and let them deal with it on their account. …
I have been using Recology for 10 plus years AND HAVE NEVER HAD A BAD EXPERIENCE.
They didn’t pick up our trash saying they left notices taking us to have our cans further apart, when they’d left only one saying not to put it in front of our mailbox. Then customer service hung up on me when i asked why they weren’t providing the service I’d paid for.
I was never told 5 feet apart and I come out and my garbage can has writing all over it saying <---5 FEET--->, written on both cans, in PERMANENT MARKER. Very visible and tacky. When I called, I was put on hold after asking for the manager …
They charge the same as trash to drop off scrap metal, $22 a yard… Thats ridiculous!! Most places are free. Some will even buy it from you. I didnt realize the mafia controlled the garbage and waste rackett in Auburn, CA too??? F**K YOU RECOLOGY!!
This place has been overpriced for at least 25 years. Those five star reviews have got to be fake. No one in their right mind would rate this place five stars. Spend the extra gas and go to Lincoln. Biff, dude guy, hahaha.what a joke.
Zero stars if i could… very rude people on the phone. I have called multiple times and everytime the rep is rude. Like i am wasting her time. I got a ending charge that i didnt even authorize and she said theirs nothing to do about it… stupid b word
They have consistently not picked up our trash and have left trash in the street. The drivers are lazy and the office is incompetent. If only there were another option.
They precharge for 3 months in the future and will pull your can without notice. There website/online payment is horriable but better then the lady who answers the phones. I wish there was a better company.
The local dump is a facility to charge you. Simply put if you want to get rid of money come here. Bring in copper, they charge to dropoff, bring in aluminum, charge to dropoff! And drastically overcharge for all dropoffs. I now drive to ANY OTHER dump facility no matter that I live less than a mile away from Placer recology. BEWARE!
Been on the phone for 20 minutes waiting for a live person. Finally had to give up!! Horrible service. Can’t even send them a message via e-mail. All I need is my account number so I can pay online! Can’t even pay in person.
The garbage and recycling facility off shale road in Auburn is a run down gross display. I could overlook that if the heavy set passive aggressive , petty, low grade, abusive, misery loves company sub hum!n wasn’t complaining about every …
Over all great service, however, you guys have The Worst Website Ever! Its difficult to pay, you don’t update with payments made, there isnt a link to pay for the website I have to search it everytime, it has ridiculous security questions that dont save and lock you out. Do better, it’s so simple… just take my money!
Ken Blanchard says that you can tell a lot about a company by how clean the place is. This place is a total dump. Seriously though, friendly staff, fair pricing, decent hours open.
They fail to pick up my garbage. I live on a private drive. I was on hold for 20minutes. They then picked up the other 2 houses garbage on our drive and left mine .
had 5 bags of yard waste and was charged $44 to dump it off. What a joke. Next time, go here, 14741 Wolf Mountain Rd
Grass Valley, CA 95949. It’ll cost $4. Seriously no joke. The Auburn Dump is over charging by 10 times then what the Nevada County dump does.
The employees are rude and incompetent. The woman measuring my load couldn’t use a tape measure or calculator and tried to charge me twice the cost to dump, and stood by her incorrect calculation. There’s no talking to these people. …
They are so rude, don’t answer the phone and then want to charge you $20 for service. they didn’t provide any back up. Spoke with Kia, glad she’s not my employee, extremely unprofessional. Not acceptable service!!!!
Web site doesn’t work. Nobody returns phone calls. Missing trash can for 2 weeks and still being charged. This business will fail the minute that there is any competition.
Only great experience with Recology! The trash pickup guys are respectful, friendly and efficient. The staff at the Recology center are also efficient and friendly. I honor all who handle our waste – it is a thankless and dirty job and I appreciate all they do.
It’s expensive, I pay my bill and they haven’t taken my garbage in close to a month but guess what. They still charge me for it. I wish we had other options up here in Auburn but we dont. So you let these crooks rob you because you don’t have a choice. Probably the worst trash company there is.
Besides not taking $Cash$ at the transfer station it’s always goodp
Nasty customer service employees. I hate calling to pay my bill because I know I’ll get nothing short of terrible service. They make you feel as if you’re wasting their time. They took garbage too literally and put them on phone duty.
2nd week as a customer…I put the can out, but it wasn’t dumped. (They did dump it last week) I will call today to see what they say. I sure do hope that they will come and get it because its full. Keeping my fingers crossed that I’m going to get 5 star service!
We moved to Placer County five months ago and have been very happy with the service provided which includes the weekly pick up, having a trash container on site and dropping off hazardous waste. So far, everyone has been courteous and helpful.
Did not pick up our trash. When we called to find out why, they said I was the only person to say anything to them. My neighbor had called several days earlier for the same reason, and was told they were the only person to say anything…. …
BROKE OUR TRASH CAN. They left a note on our trash can saying that it was too heavy to we stopped putting the cat box items in our trash. We have not gotten another notice since. Today, we got home and saw that the top of our trash can had …
I took a few bags full of legit pre-sorted recycling items like cans and glass. Whereas any other dump will take it for free or pay out money for it, Recology wanted ME to pay THEM $20+ to have them take my recycling. The only reason they don’t get one star, is that the lady was apologetic about it.
WOW!!! Called to inform them that their driver who picked up our Green waste container accidentally released it into his truck and drove off. She quickly asked, “did you see him do it because we’ll have to charge you for it and whats …
Their website is not user friendly at all. I try to pay online and every time I have issues and end up needing my account number which means I need the paper bill. I shouldn’t need my paper bill to log into my account to pay online! 35 min later I was finally able to make an online payment!!!!!!!!!!!!!! fix your website!
!! HORRIBLE !! TRASH PICK-UP AND PHONE SERVICE…For over a year I have been trying them to pick up my trash that I PAY them to do…When I call to tell them missed my pick up again I’m greeted with a very rude older woman on the phone. Her …
Best/worst example of a tax payer subsidized monopoly. Worst customer service I’ve ever experienced. Put on hold everytime I call for at least 5 minutes just to pay extremely high rates. Government bureaucracy at it’s finest!
Worst company around. Ive never been talked over so much over the phone. You cant even get a word out with out the lady cutting you off. They havent picked our trash and green waste for the last 2 out of 4 weeks. They will then drag your …
Called 3 times and phone rang for over 20 minutes before I hung up. Unacceptable customer service.
Oh my goodness, starting service was a horrible experience. MEAN, MEAN, MEAN! RUDE, RUDE, RUDE!! I am now stopping service and it is the same rude condescending attitude. I am simply amazed, spoke to the office manager she had no concern …
We’ve been customers of this organization for 45 years. They have always been a service with a smile and their recycle program is excellent. We know their drivers by their names and we fully understand the tough job they have to do. Great company for Auburn and the surrounding area.
If you have a choice go anyplace else. Paid $60 for what would have cost $20 in Sac or Roseville. Drivers Right on top of us with Tractor pushing debres on top of us. Never again
If I could I would not have given them the one star. Their prices are outrageous, they actually charge you for NOT picking up a debris box. This is what happens when a company has a monopoly on an area, without competition they can charge …
I honestly haven’t had issues with them (I’ve been a customer 12+ years). They pick up my garbage consistently, when I forget to put it out they tell me just to come by and dump it, which I do, and it goes fine. The employees that work the recycling are typically friendly too.
This is the second time and a followup request call to replace by 19 yr old bins. It took 6 mins to connect with a live rep, and was treated with a short dismissive attitude regarding the status of the initial request. Not a pleasant experience. Still don’t know when the bins will be replaced.
Recology Auburn – please consider re-opening the recycling center. The CRV recycling center, which is located outside and doesn’t require ~any direct contact, has been closed down for months. Please figure out a work-around already. …
If you are considering starting your own trash hauling business, there is a good possibility that the one and two star reviews would become your customer base if you can make improvements in the areas of their current complaints. Be encouraged future trash-hauler-business-starter, many await you!
I called the Recology office to inform them that they didn’t completely empty my trash can this morning and was told that I must have packed my can to tight or that the claw on the truck had squeezed the can too hard therefore it didn’t …
I can take a 16 ft box van full of garbage to the dump in Sacramento for $100 I take my pickup half full they want $60. Not worth it
Called today. The trash didn’t go out because I was out of town. They used to accommodate that and pick up extra bags the following week. Not anymore! I have been here 15 years and they used to be customer/individual friendly. So much for …
Put garbage can out Monday night for pickup Tuesday morning. Only half of can was emptied. Called Wednesday morning to have driver come back to dump the rest of the can. I was told to leave it out that night and they would pick up on …
Horrible service, the staff is rude. They choose whatever they want to charge. I have a short bed truck, with a tool box so not much fits. The guy decides to charge me 90$ I asked him why so much and he’s like I can charge you 120$. Never doing business here.
Quick, fairly easy. Wish the “yellow line” that is supposed to direct you where to go still existed on the pavement. Also, was nervous the whole time about puncturing a tire – ground debris could be better managed, but overall happy with this place. Thank you!
Service is good, but communication is poor. When I recently called Recology Auburn, there was a 20 minute hold time. There was no voice mail option at all, so I couldn’t leave a simple message. The email address the staff gave me doesn’t …
Took a 15’ uhaul with green waste (tree trimmings) for disposal. Any weight station dump would be ~$50. They charged me $225. Shame on me. Take your green waste somewhere else. No value here.
Their attempt at “re-branding” was a complete failure and quite frankly, a hilarious *waste* of time and money on their part; no one I know has anything good to say about this company and they have the worst customer service; the people …
This afternoon, I was at the recycling dumpsters at Bell Rd and I-80 while the Auburn Recology truck was there emptying the dumpsters. They had actually just finished and the driver needed to make an adjustment to the truck. The other …
I have lived in my home for 15 years. I have never had a problem with trash service until recently. In a 7 month period my garbage man has dumped my garbage can into the truck 4 times. Every time I call recology, I get blamed because my …
Our home pick up service is excellent and reliable. We also visit the dump with larger loads and the facility is impressive. Nothing goes to waste. Plus the people there provide excellent customer service. Proud to live in a county that offers amazing recycling and garbage services.
The driver doesn’t come to pick up our trash usually one week a month. Telephone customer service is okay I suppose. If you don’t pay your bill on time there is no warning and they just cut you off. I guess people just need to pay their bill on time.
It’s obvious that the person below is likely a Recology employee or affiliate and does not value opinion of others. These people are not whining. They are expressing their concerns and sharing personal experiences with Recology. I received …
Not a good place for green waste disposal, the guy was nice enough to tell me to go elsewhere. They don’t have a scale so it’s based on cubic yards. What cost me $72 in Roseville to dispose would have been over $200 at this place
I was shocked at the number of negative reviews! I’ve been a customer for over 15 years. Whenever I’ve had occasion to call, those I’ve talked with have been courteous, respectful, friendly, and businesslike. I love their (free) pickup …
Only company I can use for a roll off dumpster because they have some contract? While the price is double what I used to pay in Sac! Monopoly much? Also failed to pick up my garbage can twice in a 2 month span.
I have to pay for the bill of the previous owner to be able to get service. That seems really unusual and more than a little annoying. Then I’m given the wrong number to call and pay, and have to wait on an extended hold to get the correct …
We moved here from a place where Recology took bagged used batteries on top of the bin. We put them out here like we had before, but they don’t take them with collection here. So they dumped the bag OPENING DOWN on our sidewalk, which …
My husband and I call it our date time going to the dump and then grab a sandwich or taco on our way home. They have rely cleaned up the place and their prices are pretty good they take refrigerators, tvs, books , hot water heaters, shrubbery etc. Guys are nice also.
Customer service is beyond awful. I have never feared calling to pay a bill so much because I know I’ll be treated so rudely. She tried to hang up on me in the middle of me talking and then seemed so annoyed when I had more questions after …
I have been a customer for 13 years. I have dealt with rude customer service. Crazy demands at one transfer station and outrageous prices at another. This company is awful. Hands down the worst collection company. They refuse to provide me anything in writing about my service contract and make up rules as they go.
good, staff is nice.( really nice compared to other places)
a bit pricey for up here,
but remember im a transplant from the heart of silicone valley .
easy to dump and recycle also.
2nd edit 6.6.22
The lady who answered my call today was fantastic! Super friendly, very kind and great personality/ attitude. …
Minimum charge for short bed pickup $30. And 8 ft x 10 ft trailer full of green waste debris is about $180. But it very depending on the feeling of the guy working the ATM machine. It can get very expensive very quickly if you’re not a …
Price is outrageous. Go to McCourtney transfer station or Lincoln/ yuba city
Would definitely give zero stars if possible. Customer service is not helpful in anyway. They didn’t pick-up my garbage and then wanted to charge a $25 return fee to come back and pick it up.
this place does not provide a recycling bin. only yard and trash. they tell you that you can not put cardboard in the trash but there is no where else to put it. their transfer station is an hour away. ridiculous. they also want to charge …
The service is terrible. If you can avoid using them, avoid them. They have missed my green garbage pickup four of the past six weeks. Every time I call they they say they will look into the cause. Keeps happening, which is ridiculous even after they acknowledge my multiple complaints and phone calls.
Horribly expensive, all I had was a recliner and lots of cardboard and the guy just walked back at my little jeep trailer and told me $32, seriously! I will suffer waste management line and be charged accordingly next time
The online portal was built pre windows 95.
Using the portal to pay a bill is like a house project. Id rather change the oil in my truck, twice. At least it’s only paid once every 3 months
I can’t believe with all the poor marks this company gets , it still doesn’t care. I waited on hold today for two hours and no one picked up the recording said if I want a call back my place in line would not change no call back! …
I called in 6 months ago to let them know my garbage can wheel was broken. So last week the garbage truck broke the wheel off and left my can laying across my driveway at 5:30 a.m. 😩 …
Almost the same experience as other people who gave 1 stars on their reviews. This company needs zero stars if there is one. They did not pick our garbage for the week while all my neighbors got theirs cleaned. They charged us for $25 to have it pick again when they missed it in the first place. Pretty shtty management.