The Artist in Residence Program at Recology King County is a unique art and education program that provides King County artists with access … See more
Read More| Saturday | Closed |
| Sunday | Closed |
| Monday | 9AM to 7PM |
| Tuesday | 9AM to 7PM |
| Wednesday | 9AM to 7PM |
| Thursday | 9AM to 7PM |
| Friday | 9AM to 7PM |
7303 8th Ave S Ste 300, Seattle, WA 98108
Dissatisfied!
I love Recology
Worst website ever!
Their drivers are so unsafe
Constant problems, unresponsive customer service
Worst company ever
Worst customer service in the history of business.
Worst customer service experienced ever twice!!!
Great service and amazing environmental stewards.
I want Waste Management company back
The way they treat employees is unfair and biased! They are discriminating.
Bad Service, very POOR website, mediocre customer service, if you call by phone a female tired, unhappy, rude will answer in a bad mood, refuse service using the terms “take it or leave it”
In terms of public education at the MRF itself, they give a great presentation!
We have had them 4 years and never a problem
Its a great place to work ,I’ve been with the company for three years and still enjoy being here.
I love having them as a resource they beat my enginuity!
A garbage fire of a garbage service. Wish we had any choice in the matter.
I’ve never had to deal with customer service but I’ve never had a complaint with their curbside service.
Terrible customer service, always rude and act as if the customer is the problem when the errors are theirs. That is what you get when there is a monopoly.
Rochelle is a miracle worker!
Worst service ever,
They don’t collect recycling, they leave trash behind and always late.
They leave food waste behind just because !!!
The “CLEAN ALLEY” program is a joke! The alleys are continuously far dirtier than before the clean alley program started.
And…. …
I’ve run multiple communities in the Seattle area, and Recology has been by far the worst to work with. Their customer service and communication leaves a lot to be desired.
Driver tried to run me off the road. No customer service.
Always nice and wave to my kiddos who love watching big trucks! Gave us a deck of Cards and some colored pencils 🙂 ( all from recycled materials) I assume …
Drivers did not pick up recycling for residential house in Issaquah. Poor customer service
I have had nothing but great service from the pick up to those in the office. Truck drivers are pleasant and I have even observed a driver get out of his truck to pick up debris that fell out of the can.
A big savings over Waste Management. Free yard waste and recycling with garbage service. It is great to have their drop off service at their store. Great price and great service.
Worst customer service experienced ever!!
Terrible customer service. Very rude and act like I am the problem when the error are theirs. …
if only I could give them zero stars! The drivers are great but their customer service people are unprofessional, rude and curt. They really need to fire the entire department and start over.
Horrible company and horrible customer service!! I’ve been trying to set up a new account for several weeks now. Left multiple messages with their “three way phone services” along with several emails and still haven’t heard from anyone. I wish I could work with a different company but our area is only services by Cleanscapes.
To be honest the service is good and the people on the phone are friendly but the website absolutely sucks. Every time I try to log in I have to reset the password. Every time I try to set up automatically deduction it just never ever …
I live on 2 acres of private property and their drivers ignore our speed limit that is clearly posted on the wooden enclosure for our dumpster. They speed through here like a highway and today they almost killed my cat.
I have never had trouble trying to pay my bill on line except when it comes to this company, if they could make it any harder or more complicated I am sure they would. To call their customer service for assistance you will be met with some snotty kid with a better than you attitude.
Their website and phone pay system is so useless that it is almost impossible to pay your bill. Not only that but the service they provide is probably the worst I’ve ever experienced after living in multiple states to include Maryland, Florida, Texas, Alabama, and Virginia. But hey, take my money you’re the only choice I got.
They don’t care about the disabled! On July 11, 2019 they dropped off an enormous amount of cans in a disabled parking space in a free/open to the public parking lot in the West Seattle Junction. When confronted on Twitter, they lied and said the parking lot was closed (it wasn’t), and they had no permission to store the cans there.
Thank you so much to my recycle driver who ran down my long driveway and grabbed my recycle and dumped it o don’t know his name but sure would like to thank him in person properly he deserves credit and acknowledgement from you guys this is …
If I had a choice I would not use them. They are very inconsistant. If they have a problem picking up your trash they won’t call your business they will just not pick up your trash. Even when they have your contact information. Forget holidays, they just don’t really care. probable because we are a captive audience.
One of your drivers blew through a stop sign and just about took out the side of my vehicle!! This was in a small neighborhood where children are riding bikes and people running with their dogs all of the tune. I called to report it and …
Absolutely the worst customer service I have dealt with, with any company. Good luck trying to get someone on the phone. Not like you have a choice in your garbage service anyway.
6/1/2018: called 4 times and garbage still not picked up! Speechless on their service! Called them before Memorial Day, they said as it is a holiday garbage will be collected he following day (Tue). However they were not picked up on Tue so …
This company needs to get more efficient. Multiple trucks come through my neighborhood each day at ALL hours. Why the heck are you picking up from 3 different businesses at 3 different times of the day? What a waste of resources. And every …
Has to be owned by someone’s Uncle … The original deal was they doubled our cost, but they would pick up 5 times a day and the alleys would be cleaner ?? (but they didn’t pick up when they said) … fast forward to now it is only once a …
Their web site touted auto pay. I managed to make a one time bill pay on line but could find no way to set up auto pay. I stopped in at the local Recology Store to see if they could help. The opened the page and they were shocked to see the …
Great customer service. I called and unfortunately they do not accept what I wanted to recycle, however, Kevin took a moment to help me find exactly and in fact a resource better than what I was looking for. I may have not used their service this time, but I will remember them for future contacts for myself.
Worst company ever!! Called and emailed for curbside bulk items they didnt answer. Finally scheduled they didnt show. Second encounter I called for dumpster prices they referred me to another guy who would call me back, he never did. I …
You have to call multiple times to get anyone in customer service. They have an answering service take messages, but don’t call back. I was told my balance was X amount, so I paid it; 2 days later I get the bill in the mail and it was a …
Absolutely the worst garbage service on the planet. We have a 7 day 2 times a day pick up schedule and we are lucky to get our garbage picked up twice weekly. It is terrible. We are a catering business and you could imagine what kind of …
Recology was unable to pick up garbage for nearly an entire month – missing 3 weeks of pickups – due to snowstorms in the area. Totally fair – if the roads are unsafe, don’t drive. However, what’s NOT fair is their policy that they still …
Placed an order a week in advance to pick up old furniture and on the day of pick-up it was a no show. I’ll admit I did not place my furniture until 1pm, but I did this after calling their customer service center to confirm it was not too …
It between 1-2 stars. I tired to get to hired on as a lube tech. I thought the interview went extremely well. Nice people but when they say that they will give me call to say if I got the job or no. They never did. Left me hanging in the dust. Don’t keep a promise if you can’t keep it.
I requested a credit on my account for trash that was not picked up due to weather conditions. They happily were pleased to do the right thing and not charge me for the labor of the 2 weeks that we did not receive service
I try not to be a Karen. I really do. But this company has done everything in their power to turn me into one. I’ve been trying to set up new services after my blue bin went missing, and the customer service is the worst I have ever …
I have been trying to set up waste and recycling services for almost two weeks. I have spoken to multiple agents all of whom take my information down, but no one calls back. I also emailed several times with no response. Considering that …
I recently purchased a home in Des Moines and tried to contact Recology to transfer the account to my name… In the last 3 weeks, I called at least 5 times during business hours and every time it went straight to an answering service. I …
I want to give zero stars. Absolutely the worst service I have received so far. My trash cans have not been delivered for 5 weeks, and I am still paying for this service despite actually not receiving any service at all! I must have called …
I have no other place to highlight this but here. The service in the last 2 years have gotten progressively worse. Recently the trash pickup service has gone from subpar to unacceptable. This happened today and it is the 5th time. The trash …
Took our cans instead of our neighbors (who is moving) without double checking. WM was never this incompetent. Also the website is terrible.
Our driver in burien was extremely kind and went out of his way to grab my garbage can from my front yard one morning when I forgot to put them on the curb. Amazing customer service! Thank you!
Over the course of the past year and a half with this service we have had our dumpster lock taken and not returned on trash pickup and they said they couldn’t replace it because they didn’t have a note from the driver. The roads are …
Multiple calls and weeks later they still haven’t picked up our bulk items from the kerb and we trying to sell our house 🙁
The company made zero effort to notify us that we were delinquent, we could have paid at any time, but since we had been on auto pay we were in set it and forget it mode. Instead of providing a credit to customers who were negatively …
Condo recyclables removal. The drivers do not return the containers properly. 3 weeks in a row, getting worse and worse.
This company has been an absolute headache for me for the past year. Everything was fine up until this new driver started servicing my street. I caught him kick recycle boxes in my front yard. He seemed irritated that I had extra recycle …
Just moved to Issaquah and this was the only option for trash/recycle/yard waste. Could not get new service started after many calls and emails. When calling, the agent on the phone would at least try to help but they seem powerless to …
Unbelievably poor customer service. They use an answering service that cannot help you and claim they will “call you back,” yet they never do. Took nearly 5 business days for them to setup my account, after calling 5 times and submitting 2 …
The older male driver with the bald shiny head on our route in Burien completely disregared my yard waste bin. I was standing next to it waving and yelling out for him to take my bin, and he refused to stop or take the yard waste although …
It’s one of the worst experiences I have had with any company for customer service and communication. They are not responsive and make it hard to speak to someone who works there who can help you with problems having to do with service. …
A shocking poor emergency responsiveness. Sure the company cancels services when one occurs, bit it is terribly slow with service updates and keeping customers informed about restorations of schedule and collections. First its policies …
Worst ever. Delayed pick ups, horrible customer service. Why does Burien even contract with this company? …
Recology Maple Valley. They have the worst customer service. I called to have my bins delivered to my new house and they confirmed the delivery would be on 7/4. But I didn’t see any bins delivered on that day. I called again and they said …
This is the worst company, for over a week now and counting that our garbage has not been picked up even though as we have been promised on daily basis via phone that we were on schedule to get picked up. They have made false promises …
They are doing the bare minimum and charge extra for the simplest things. Their service track drivers falsely claimed my yard waste bin was not out.
Not happy with their work etiquettes.
DO NOT USE THIS COMPANY FOR YOUR GARBAGE OR RECYCLE. This company over and over and over makes a mess near the garbage bins. When garbage bins get full we leave bags on the side for them or in front of the bins as theirs not where else to …
Absolute worst company and customer service. I would give them 0 stars if it was an option. They constantly don’t pick up the garbage at our business and claim they did, that it was blocked, or behind a locked gate (the bins are in an open …
The laziest trash company ever. Regularly refuses to do their job. Their trucks dump trash everywhere and none of their drivers can be bothered to pick it up. I’ve had much better companies service my address in the past and miss them.
If I was to use one word to sum up Recology it would be Incompetent. Incompetent on every level. …