Recology provides collection and disposal of municipal solid waste, recycling, and organics/compost to commercial and residential customers in … See more
Terrible service every time I call it’s always the same excuse they are on the phone or busy then you leave a voice mail never get a call back when in reality I drive to the office to find out they dont care about calling you back they dont …
Been having trouble receiving bills. Dont know if its just me or not. I havent been able to get though on their automated system. Was on the phone with a lady from another branch and there was nothing she could do. They didnt even answer for her. She left a call back number and its been an hour. No ones called back.
Told me they take mattresses for free on the phone, drive to the recycling center and get told they don’t take foam mattresses. Is it too much to ask for them to let people know up front that information? There was no need for me to even be there had they just said “we take spring mattresses at the recycling center”. Simple.
Recology staff are always accessible and friendly. During the pandemic, they have not missed a pick-up, and they are bringing back additional services at the recycling yard as orders from the County and State are lifted due to improvements …
We have had great service from Recology. Anytime I’ve called, I’ve gotten right through and spoken to a person who has always been helpful and knowledgeable. Several years ago I had a very large tv for them to pick up on my twice yearly …
Online payment service never works. It says I’ve made a payment but later gives me a notice that I haven’t paid. I tried calling the automated system to make the payments but it doesn’t recognize my account number (which is clearly written …
I will now have to rate your company one star. I live on a dead-end street which is very narrow. When I went to leave for work this morning I was blocked in by a trash truck. I understand that they have to stop so I waited nicely while he …
Chris Porter is rude and annoying and should be replaced as so-called General Manager. She is unprofessional and is never heald accountable for her icompetence and rudence. She comes across as entitled. There should be evaluations and …
I have called many times and nobody answers the phones. Also I have gone in person and the door is closed and they do not take care of the customers Rotten Customer Service.
Cold customer service. You jump through their loops and never the other way around. Policy is policy and you have to bend over backwards for them. I work in tech and technology is intuitive for me yet their payment system is confusing and …
I have lived on the coastside for 30+ years. Each and every time I’ve called the offices in Pacifica to ask questions, I am always given the best customer service ever. Clear concise information and always helpful to resolve any questions/issues I have.
I can’t stand these people!!! They are so unprofessional!!!
WORST GARBAGE FACILITY I HAVE EVER ENCOUNTERED IN ANY CITY DURING my 41yrs on this PLANET… and its NOT EVEN CLOSE!
Do a good job of trash service, but customer service is rude and hostile.
Bad! customer service, they like to bully customer because they think they are the only garbage company in pacifica so they makes their own rules.
Try to pay my bill on their website it’s almost impossible the set up they have is horrible
Mandy was great when I called to request bulky item pick up, Xmas tree p/u and extra trash p/u. Friendly, helpful.
Terrible service every time I call it’s always the same excuse they are on the phone or busy then you leave a voice mail never get a call back when in reality I drive to the office to find out they dont care about calling you back they dont …
following the information on the site I went to 2305 Palmetto today May 17 @ 2:20 pm. an employee there told me that they were closed!
Been having trouble receiving bills. Dont know if its just me or not. I havent been able to get though on their automated system. Was on the phone with a lady from another branch and there was nothing she could do. They didnt even answer for her. She left a call back number and its been an hour. No ones called back.
Told me they take mattresses for free on the phone, drive to the recycling center and get told they don’t take foam mattresses. Is it too much to ask for them to let people know up front that information? There was no need for me to even be there had they just said “we take spring mattresses at the recycling center”. Simple.
Recology staff are always accessible and friendly. During the pandemic, they have not missed a pick-up, and they are bringing back additional services at the recycling yard as orders from the County and State are lifted due to improvements …
Easy to get on the phone, and are helpful and friendly. The guys in the trucks are flexible too. Just getting the job done.
We have had great service from Recology. Anytime I’ve called, I’ve gotten right through and spoken to a person who has always been helpful and knowledgeable. Several years ago I had a very large tv for them to pick up on my twice yearly …
Online payment service never works. It says I’ve made a payment but later gives me a notice that I haven’t paid. I tried calling the automated system to make the payments but it doesn’t recognize my account number (which is clearly written …
I will now have to rate your company one star. I live on a dead-end street which is very narrow. When I went to leave for work this morning I was blocked in by a trash truck. I understand that they have to stop so I waited nicely while he …
Chris Porter is rude and annoying and should be replaced as so-called General Manager. She is unprofessional and is never heald accountable for her icompetence and rudence. She comes across as entitled. There should be evaluations and …
I have called many times and nobody answers the phones. Also I have gone in person and the door is closed and they do not take care of the customers Rotten Customer Service.
Cold customer service. You jump through their loops and never the other way around. Policy is policy and you have to bend over backwards for them. I work in tech and technology is intuitive for me yet their payment system is confusing and …
They’ve been very reliable and their new phone system offers callbacks instead of waiting on hold.
I have lived on the coastside for 30+ years. Each and every time I’ve called the offices in Pacifica to ask questions, I am always given the best customer service ever. Clear concise information and always helpful to resolve any questions/issues I have.