Recology provides collection and disposal of municipal solid waste, recycling, and organics/compost to commercial and residential customers in … See more
Oops! I overfilled my garbage can so the garbage man left the garbage….he said the lid didn’t close…now what … I will have twice as much garbage next week.
Worst customer service ever!!! I call to make an appointment and when I got to the place with all the garbage IT WAS CLOSE!!! The office hours were from Monday to Friday 8 am 5pm. NOT TRUE..!!! Please do not even bother!!!
They don’t listen their driver took the lock for the trash when I talk to them and show them the video data even won a lock to the video they say you still have to pay For the lock and their driver broke the gate and always I have to call …
The waste disposal crew does not know how to pick up trash. Every week they pick up our garbage bins they somehow leave random pieces of trash on our driveway. Seriously, their job is to pick up trash how hard can it be?
SERVICE IS TERRIBLE– ON HOLD FOR ALMOST A HOUR!!! DOES ANYONE EVER BOTHER TO ANSWER THE PHONE?? THIS IS WHAT HAPPENS WHEN ONLY ONE COMPANY PROVIDES SERVICES TO A COMMUNITY AS LARGE AS VALLEJO. NO COMPETITION = HIGHER RATES + POOR SERVICE + TERRIBLE CUSTOMER SERVICE
Noise of beeping from 4AM until wee hours. This station should never been allowed in this area. They violate noise ordinances, EPA. City should never approved this location of this facility. Too much noise!
My garbage has not been picked up for two weeks. I’ve called twice and the best explanation they can give is… I’m not sure why your garbage has not been picked up and I will remind the driver to pick it up. ???? Really!!!
It’s sad. I pay my hard earned money just so The garbage man can pick up the trash (trash can) when he feels like it.
This is ridiculous. But they make sure to pick up the recycling though so I guess 2 stars for that… Please fix this issue in West Vallejo.
What frustrating company to deal with! No organization and really crappy customer service. We’ve been trying to get our cans exchanged THREE times. They tell us to leave the containers out for someone to pick up and each time NO ONE comes …
The phone was answered quickly. I did not appreciate the abrupt tone of voice and lack of helpfulness from the staff member. From the minute she answered it was obvious she didn’t want to talk to anyone. Very abrupt, unhelpful. In the …
What company only except cash to get your services back up sounds like a scam to me , since when can’t you use a typical debit card . They’re telling me it takes up to five days to process a debit card so I will miss trash unless i come in …
My recycling bin was missed last week I did not call and complain because everyone makes mistakes.
Today I checked my bin again it was not picked up now I am feeling some kind of …
Overall good experience with recology. Have called for multiple bulky item pick ups and the staff has been able to schedule for me without any hiccups. I also enjoy the free cardboard recycling on the weekend at their facility. I’ve found it us easier to reach them via phone in the mornings as opposed to the afternoons.
They are billing people in advance for quarterly payments but this is not what is told to you when purchasing service. They tell you, you pay for service month by month but now they are billing my landlord with hidden fees like I haven’t …
Not sure what the other reviews are talking about. I have never had a bad experience in 15+ years with in several areas of Vallejo. When my dog went missing and I couldn’t find him anywhere, recology was the last place I checked. The staff …
As the world continues to adapt to new ways of doing business, the value of providing good customer service is a critical skill. It was during a recent experience with transferring my service, that I received the most noteworthy service …
I just want to personally say thank you to all the employee of this company in Vallejo,you all being so helpful to Vallejo Community, Keep it up guys …
Thanks again.
I continue to complain to the city of Vallejo and hope they will one day contract with a different trash company. I have owned property in Vallejo for 6 years now and working with the trash company has been a nightmare the entire time. I …
(Translated by Google) very good company
(Original)
Muy buena empresa
Routine
Paid a bill there.
New website upgrade is awful
Very consistent and reliable.
Why is it so expensive??
GOOD PLACE TO GO AND DUMP.TRASH I ALWAYS GO THERE
Very hard to get a hold of someone over the phone.
Garbage service that is a garbage company, that hires garbage customer service people without an education.
Website is horrible, always have to call to reset password.
TERRIBLE SERVICE, GARBAGE NOT PICKED UP, DRIVER DRINKS BEER ON THE JOB!
Oops! I overfilled my garbage can so the garbage man left the garbage….he said the lid didn’t close…now what … I will have twice as much garbage next week.
Lisa was very friendly and helpful….thanks Lisa for having a fast and friendly attitude..much appreciated
I had a big party and my regular driver wouldn’t take 2 extra bags ,this week it was an Indian guy he was nice and took the extra
I’ve had very god experience with Recology Vallejo and great customer service skills.
Worst customer service ever!!! I call to make an appointment and when I got to the place with all the garbage IT WAS CLOSE!!! The office hours were from Monday to Friday 8 am 5pm. NOT TRUE..!!! Please do not even bother!!!
They don’t listen their driver took the lock for the trash when I talk to them and show them the video data even won a lock to the video they say you still have to pay For the lock and their driver broke the gate and always I have to call …
The waste disposal crew does not know how to pick up trash. Every week they pick up our garbage bins they somehow leave random pieces of trash on our driveway. Seriously, their job is to pick up trash how hard can it be?
SERVICE IS TERRIBLE– ON HOLD FOR ALMOST A HOUR!!! DOES ANYONE EVER BOTHER TO ANSWER THE PHONE?? THIS IS WHAT HAPPENS WHEN ONLY ONE COMPANY PROVIDES SERVICES TO A COMMUNITY AS LARGE AS VALLEJO. NO COMPETITION = HIGHER RATES + POOR SERVICE + TERRIBLE CUSTOMER SERVICE
Noise of beeping from 4AM until wee hours. This station should never been allowed in this area. They violate noise ordinances, EPA. City should never approved this location of this facility. Too much noise!
For the passed 3 weeks now my blue recycle been has only been picked up once. I paid them in advanced and they can’t even do their jobs 😑 …
My garbage has not been picked up for two weeks. I’ve called twice and the best explanation they can give is… I’m not sure why your garbage has not been picked up and I will remind the driver to pick it up. ???? Really!!!
It’s sad. I pay my hard earned money just so The garbage man can pick up the trash (trash can) when he feels like it.
This is ridiculous. But they make sure to pick up the recycling though so I guess 2 stars for that… Please fix this issue in West Vallejo.
What frustrating company to deal with! No organization and really crappy customer service. We’ve been trying to get our cans exchanged THREE times. They tell us to leave the containers out for someone to pick up and each time NO ONE comes …
The guys are really helpful, and the process is seamless. I’m so grateful they provide this service so everything we discard doesn’t go into landfill.
The phone was answered quickly. I did not appreciate the abrupt tone of voice and lack of helpfulness from the staff member. From the minute she answered it was obvious she didn’t want to talk to anyone. Very abrupt, unhelpful. In the …
What company only except cash to get your services back up sounds like a scam to me , since when can’t you use a typical debit card . They’re telling me it takes up to five days to process a debit card so I will miss trash unless i come in …
My recycling bin was missed last week I did not call and complain because everyone makes mistakes.
Today I checked my bin again it was not picked up now I am feeling some kind of …
Overall good experience with recology. Have called for multiple bulky item pick ups and the staff has been able to schedule for me without any hiccups. I also enjoy the free cardboard recycling on the weekend at their facility. I’ve found it us easier to reach them via phone in the mornings as opposed to the afternoons.
Horrible costumer service , you can be standing at the information window and no body comes to greet and ask if you need help.
Beware of their fuzzy math accounting and double dipping as they charge the individual and add more charges to your taxes.
They are billing people in advance for quarterly payments but this is not what is told to you when purchasing service. They tell you, you pay for service month by month but now they are billing my landlord with hidden fees like I haven’t …
Not sure what the other reviews are talking about. I have never had a bad experience in 15+ years with in several areas of Vallejo. When my dog went missing and I couldn’t find him anywhere, recology was the last place I checked. The staff …
As the world continues to adapt to new ways of doing business, the value of providing good customer service is a critical skill. It was during a recent experience with transferring my service, that I received the most noteworthy service …
I just want to personally say thank you to all the employee of this company in Vallejo,you all being so helpful to Vallejo Community, Keep it up guys …
Thanks again.
I continue to complain to the city of Vallejo and hope they will one day contract with a different trash company. I have owned property in Vallejo for 6 years now and working with the trash company has been a nightmare the entire time. I …