My green waste can was damaged by their disposal truck in November. I called customer service for replacement. I was told it would take a “couple of weeks”. In the meantime, I was instructed to leave the can out after each pick up date …
Worst or non existent customer service. Called at least 3 times and no answer for over 15 minutes each time. Where is your customer service? What a joke.
This place is a garbage company for sure.employs are rude,they charge you even when they don’t take your garbage,.I’m option outoh they don’t answer there phones rather,and there answering machine is full
Lousy customer service …
can’t reach them on the phone … the collection drivers are rude and unprofessional .. they dump trash all over and just leave …
I’ve had nothing but excellent service here and it’s the easiest dump to get in and out of that I’ve ever been to. Thank you very much for your service.
Being the security at Yuba-Sutter Recology, I see first hand how hard these people work for us and what they have to deal with. These employees need better recognition and respect.
Long line to get in, don’t except cash, smells horrible, but the employees are super kind and helpful which says a lot seeing as how iwould be one miserable f@#k in that environment
On hold for 15 minutes, then when finally connected, the line is just quite with no one. Never was able to speak to a Customer Service Specialist. Twilight Zone. Bad service!
I go here and have never had a problem with bad traffic or delays going in or out of here and I go maybe every 4 months they keep it pretty nice where you drive in I like not driving over broken glass and debris when going to the dump
When you pay for garbage, recycling and yard waste pickup every week, you would expect your bins to be fully emptied every week. This is almost never the case.
Ridiculous only one person getting trucks in and out. Dumped my trash now waiting in a line of 35 trucks to get out and pay. They never have more than one person in the booth.
Awful customer service. “Missed” my recycling twice within the first two weeks of service. Can’t get anyone to answer when I call. Tried to call multiple times and wait, and after finally getting someone to contact me he was rude and abbrasive.
Terrible first time experience I can’t believe this I requested new trash cans cause mine were broken they took the old ones out and now I don’t have any I assume they will bring the new ones on Thursday 🤦🏽♂️ …
Marysville is the wild west of dumping where “anything goes”
Mixed loads, no problem. It was always worth drive to avoid the McCourtney transfer station with long lines and militant like enforcement.
Are you kidding me! This is worse than concert traffic trying to get out of this place! Been a few hours and we are still stuck in line. Wish I could rate ZERO STARS. I would gladly pay more than have my time and patience tested. 🤬 …
Never had a problem with how clean the entire facility and always had great service on the phone,they ancer all calls quickly when ever I called….love to bring my recycling as well with a clean hand washing sink…. great job you guys running recology!!!! I give it a full 5 star .
When you have to wait two hours in line JUST TO LEaVE! Hire more employees!! Do something to fix your system because having 40 trucks in a lime waiting to leave the dump is just ridiculous!
I called a week earlier to have a broken trash can replaced. Trash can wasn’t replaced on date promised. I called, but gave up after on hold for over 5 minutes listening to annoying “garbage” music.
The line never moves.. plan on an hour unless you go bright and early. People are nice, but they need to work on there procedures especially paying and exit..bro
My elderly parent cut limbs on their tree… and put into their green bin “that they pay for”.
For 3 weeks now recology has not picked up their green bin… due to a few …
Worst business. Continue to not pick up. disrespectful lazy drivers. Office lacks professionalism and integrity. If there was any competition i would happily pay double to not see them on our streets.
Very unprofessional staff. Not helpful with customer concerns. Charged us for 3 weeks but took the trash can after one pick up… twice, and stuck us with the extra whole bill. …
I go to Recology Yuba Sutter quite regularly. The wait time on any given day is around 1 hour to get out of the facility. You’re put in a line that takes about an hour sometimes two and a half hours depending on the day to get through. If …
Constantly not picking my trash up. When I am following all curbside rules!! Leaves my family and ouR house backed up with trash constantly. Then they don’t answer the phone when you call them. Typical trash customer service and professionalism. These people should be ashamed!
Was pretty fast in the morning. Not so much in the afternoon. Only one person can work the booth at a time due to social distancing, so (s)he has to work both sides. They are currently not taking cash either. Check or card only.
Their lack of customer service checking people in and out of the transfer station is a joke. They often only have one person in the kiosk that results in long back ups. Their system is antiquated resulting in a slow service. Who the hell is …
Loaded up the truck on a Saturday for a quick trip to the dump….Right!? As soon as I turn onto the frontage road to recology I’m in a line of vehicles waiting to get in that goes all the way back to highway 20. The line to get out almost …
We just moved into a new home and need to set up trash service, day 5 or 6 now of trying to call them listening to their “after hours” voice mail which plays during normal/ covid 19 business hours. The best part is, their voicemail box …
This is a place I would not recommend anyone visit. The wait times can be up to 2 hours, for no apparent reason, and 2/3 of the of the people are very rude. All that being said there are no other options unless you want to drive to Butte or Sierra county’s.
First time in over a year and a half living here the recycle trash wasn’t picked up. I messaged on their Facebook And they said I could either get a week’s credit or they could come pick it up. I said it’d be fine if they just picked it up …
I never mind going here. The staff is courteous and helpful. It’s usually very quick and easy to take care of your business and get back out on your way. Very well managed operation.
My husband and I purchased our home at the beginning of April. It is now the end of May and in less than 2 months this is the 3rd time they have not picked up our trash! And every time I try to contact them it is a never ending put on hold. …
Whenever you call them, you get put on hold and they never answer!!! Plus many times they don’t pick up the garbage. They didn’t pick up mine on Thanksgiving. Said they would have normal pickup. Normal at my home is about 11am-2pm. Had trash out by 9:30am. No pickup!
Just continues their slide to being a horrible company, which was once a really good company with awesome employees; the folks answering the phones are usually very rude, transfer station staff is a mixed-bag, some are great, some terrible. …
I ordered a debris box in August 2020 and was never told by the customer service representative that I would be charged anything additional for disposal. For some reason, they rely entirely on that person to inform customers to anticipate …
Very little staff, seriously understaffed. No separate lane to take you to the office, so you wait in same lane as vehicles doing dump runs. Office staff very unfriendly, they make you feel like a nussaince. No sanitation on counters …
Very long line in and out… I guess that should be expected on a Saturday.. But, the line to exit was so long they started letting customers paying with cash or a coupon go to the left!! Definitely sped up the process!! If I would have …
They have, reasonably, good service, but they really need to work on getting customers in and out in a timely manner. We had to sit in line for 45 minutes to an hour, just to get in. And, again just to get out. They really need to work on this. Now, my vehicle has overheated and busted its radiator while waiting to get out.
We were just leaving our house (mom of 3) , we live in a condo townhouse type place in Marysville and he offered to let us leave first since it’s a one way in and out. He didn’t have to but he offered! That was so kind and made my day! I …
My blue recycle can had cracked. We want to upgrade our grey can to a bigger size as well. My wife called in to get the cans replaced. It’s been a month so far and we have no new cans?? Several follow up calls made to recology and all we …
Re: The actual dump site, NO issues there. It’s a dumpsite.
Re: Recology’s customer service and management of the cans at home and business, HORRIBLE. …
I have no issue with the people who weigh you in and out when throwing garbage at their site, but their office staff is very unprofessional and they have poor value in how they conduct their job. They do not answer your phone calls in the …
I had the most horrible customer service experience of my life in this place. I came in to do recycling (as I have been doing every other week for the past several months). When I came in (after being weighed)—the worker told me I can’t …
The women at the weigh station are very courteous and friendly. Gentlemen at the pit are helpful and friendly. Place was busy and as clean as it can be
The driver took one of green trash bim and broke the 2nd one and they ont pick up the bin because its broken we called 5 times they promise to pick it up 5 weeks ago until now they dont. We order new one promise 3 weeks to be delivered …
These people one person in particular decides when and if he will pick up my garbage.
Race plays into it as I am the only black person on the block and he thinks it’s …
Horrible service took my large blue trash can gave me smaller one. Tells me every week there’s a ticket to drop off big one but never comes. Forgets my trash, tells me I can leave extra bags then doesn’t pick up the extra bags. Says someone …
My green waste can was damaged by their disposal truck in November. I called customer service for replacement. I was told it would take a “couple of weeks”. In the meantime, I was instructed to leave the can out after each pick up date …
What a dump!
Damn expensive
Place is a dump
Nobody answers phone.
Its a wonderful place
Well organized.
smells like a dump
Quick and clean
Horrible! Nothing else to be said
They don’t answer
K
Great Friendly People
Definitely go in the morning!!
People were nice and helpful
10 mins of calling, and no one answers
Local dump.
There is waste being drained into the river behind this business!
Nice visit, great service.
Great staff and great service
ive been on hold for the last 15 minutes! common people this is ridiculous..
Fast and friendly very helpful with my requests.
If I could I would give zero!!! I guess the workers fit the job trash!!!!!!!
Needs 2 people working scales at all times
Go early, take awhile to go through the scales in and out and pay
Some times recology driver spill yard waste on road and leave mess behind
Very friendly workers even when they were really busy
Placed multiple calls and my call was not taken or answered for ten minutes. There is no reason a call cannot be answered in this amount of time.
We have called 4 times they still havent picked up the can!
What a joke. Palm branches sticking out of the can that is empty besides that and it can’t be picked up?
Terrible service! Rediculous prices! Yuba Sutter deserves a better option.
I tried to call 4 times no one’s answering the phone. I was on hold for 20 each time. Are you that busy?
Waited on hold for 5 minutes, 47 seconds to find they would not take my old fence boards
Super helpful staff! Well organized!
Its pretty good for a dump. LOL 😆 …
Their system kicked us off auto pay and they waited 7 months before they notified me of this by sending me a bill for $365!
Slow. Long waits and prices are way too high. 1 load of clean dirt was $113.
Worst or non existent customer service. Called at least 3 times and no answer for over 15 minutes each time. Where is your customer service? What a joke.
Overall good, however waiting to get in and out we’re a bit long.
Always pick up the trash and will go out of their way to make sure there isn’t a mess with any of our neighbors.
Awesome people that worked there
Wasn’t sure why it was so go on way back to the club and then to the store tomorrow.
Waited outside for 30mins after 1pm and doors where locked still nobody came to unlock it
Very disappointed in this service. Did not pick up my trash this week. I would choose a different company
This place is a garbage company for sure.employs are rude,they charge you even when they don’t take your garbage,.I’m option outoh they don’t answer there phones rather,and there answering machine is full
Lousy customer service …
can’t reach them on the phone … the collection drivers are rude and unprofessional .. they dump trash all over and just leave …
I’ve had nothing but excellent service here and it’s the easiest dump to get in and out of that I’ve ever been to. Thank you very much for your service.
Only thing wrong is the one person checking and checking out people. Other than that, it’s a great place for dumping garbage.
Courteous staff, quick in and out.
Only waited 5 min on hold, getting bulk item picked up for free tomorrow! Not overly friendly but polite. Thanks recology!
How was recology? It was stinky, but it was worth it. Thank the Lord for masks! Lol
Being the security at Yuba-Sutter Recology, I see first hand how hard these people work for us and what they have to deal with. These employees need better recognition and respect.
Long line to get in, don’t except cash, smells horrible, but the employees are super kind and helpful which says a lot seeing as how iwould be one miserable f@#k in that environment
On hold for 15 minutes, then when finally connected, the line is just quite with no one. Never was able to speak to a Customer Service Specialist. Twilight Zone. Bad service!
I go here and have never had a problem with bad traffic or delays going in or out of here and I go maybe every 4 months they keep it pretty nice where you drive in I like not driving over broken glass and debris when going to the dump
Ha. Garbage company running a garbage service
When you pay for garbage, recycling and yard waste pickup every week, you would expect your bins to be fully emptied every week. This is almost never the case.
Never had any problems like some customers. They do a good job, efficiently, and the dump is easy in, easy out.
Ridiculous only one person getting trucks in and out. Dumped my trash now waiting in a line of 35 trucks to get out and pay. They never have more than one person in the booth.
Awful customer service. “Missed” my recycling twice within the first two weeks of service. Can’t get anyone to answer when I call. Tried to call multiple times and wait, and after finally getting someone to contact me he was rude and abbrasive.
They never notify you when a bill is due, unless its to threaten that you’re overdue🖕 …
They do not show up as scheduled and do not answer the phone or respond to emails. My garbage can is full from last week when they didn’t show up.
Terrible first time experience I can’t believe this I requested new trash cans cause mine were broken they took the old ones out and now I don’t have any I assume they will bring the new ones on Thursday 🤦🏽♂️ …
Ladies/ staff very nice and helpful they answered all my questions and got my business handled.
Marysville is the wild west of dumping where “anything goes”
Mixed loads, no problem. It was always worth drive to avoid the McCourtney transfer station with long lines and militant like enforcement.
Are you kidding me! This is worse than concert traffic trying to get out of this place! Been a few hours and we are still stuck in line. Wish I could rate ZERO STARS. I would gladly pay more than have my time and patience tested. 🤬 …
Very efficient today. I was able to dispose of the old flooring material from a remodel project. I was in and out in under 30 minutes.
Not very busy at all and very well cleaned up. Very helpful and nice people
Horrible customer service was on hold for 45 min then hung up on and double billed for my service
We’re here alot doing dump runs, always friendly and helpful if you have a question
Never had a problem with how clean the entire facility and always had great service on the phone,they ancer all calls quickly when ever I called….love to bring my recycling as well with a clean hand washing sink…. great job you guys running recology!!!! I give it a full 5 star .
When you have to wait two hours in line JUST TO LEaVE! Hire more employees!! Do something to fix your system because having 40 trucks in a lime waiting to leave the dump is just ridiculous!
They could use a thirld lane to get in. (Recology trucks wouldn’t have to wait in line.) And to make it faster – more spaces to unload.
I called a week earlier to have a broken trash can replaced. Trash can wasn’t replaced on date promised. I called, but gave up after on hold for over 5 minutes listening to annoying “garbage” music.
The line never moves.. plan on an hour unless you go bright and early. People are nice, but they need to work on there procedures especially paying and exit..bro
My elderly parent cut limbs on their tree… and put into their green bin “that they pay for”.
For 3 weeks now recology has not picked up their green bin… due to a few …
Worst business. Continue to not pick up. disrespectful lazy drivers. Office lacks professionalism and integrity. If there was any competition i would happily pay double to not see them on our streets.
Easy in and out. Booth is very efficient.
Very unprofessional staff. Not helpful with customer concerns. Charged us for 3 weeks but took the trash can after one pick up… twice, and stuck us with the extra whole bill. …
I requested a new green garbage bin for 2 weeks now. Still haven’t received it.
I go to Recology Yuba Sutter quite regularly. The wait time on any given day is around 1 hour to get out of the facility. You’re put in a line that takes about an hour sometimes two and a half hours depending on the day to get through. If …
Constantly not picking my trash up. When I am following all curbside rules!! Leaves my family and ouR house backed up with trash constantly. Then they don’t answer the phone when you call them. Typical trash customer service and professionalism. These people should be ashamed!
Was pretty fast in the morning. Not so much in the afternoon. Only one person can work the booth at a time due to social distancing, so (s)he has to work both sides. They are currently not taking cash either. Check or card only.
Their lack of customer service checking people in and out of the transfer station is a joke. They often only have one person in the kiosk that results in long back ups. Their system is antiquated resulting in a slow service. Who the hell is …
Loaded up the truck on a Saturday for a quick trip to the dump….Right!? As soon as I turn onto the frontage road to recology I’m in a line of vehicles waiting to get in that goes all the way back to highway 20. The line to get out almost …
We just moved into a new home and need to set up trash service, day 5 or 6 now of trying to call them listening to their “after hours” voice mail which plays during normal/ covid 19 business hours. The best part is, their voicemail box …
This is a place I would not recommend anyone visit. The wait times can be up to 2 hours, for no apparent reason, and 2/3 of the of the people are very rude. All that being said there are no other options unless you want to drive to Butte or Sierra county’s.
First time in over a year and a half living here the recycle trash wasn’t picked up. I messaged on their Facebook And they said I could either get a week’s credit or they could come pick it up. I said it’d be fine if they just picked it up …
I never mind going here. The staff is courteous and helpful. It’s usually very quick and easy to take care of your business and get back out on your way. Very well managed operation.
My husband and I purchased our home at the beginning of April. It is now the end of May and in less than 2 months this is the 3rd time they have not picked up our trash! And every time I try to contact them it is a never ending put on hold. …
Whenever you call them, you get put on hold and they never answer!!! Plus many times they don’t pick up the garbage. They didn’t pick up mine on Thanksgiving. Said they would have normal pickup. Normal at my home is about 11am-2pm. Had trash out by 9:30am. No pickup!
Just continues their slide to being a horrible company, which was once a really good company with awesome employees; the folks answering the phones are usually very rude, transfer station staff is a mixed-bag, some are great, some terrible. …
I ordered a debris box in August 2020 and was never told by the customer service representative that I would be charged anything additional for disposal. For some reason, they rely entirely on that person to inform customers to anticipate …
Very little staff, seriously understaffed. No separate lane to take you to the office, so you wait in same lane as vehicles doing dump runs. Office staff very unfriendly, they make you feel like a nussaince. No sanitation on counters …
Very long line in and out… I guess that should be expected on a Saturday.. But, the line to exit was so long they started letting customers paying with cash or a coupon go to the left!! Definitely sped up the process!! If I would have …
They have, reasonably, good service, but they really need to work on getting customers in and out in a timely manner. We had to sit in line for 45 minutes to an hour, just to get in. And, again just to get out. They really need to work on this. Now, my vehicle has overheated and busted its radiator while waiting to get out.
We were just leaving our house (mom of 3) , we live in a condo townhouse type place in Marysville and he offered to let us leave first since it’s a one way in and out. He didn’t have to but he offered! That was so kind and made my day! I …
My blue recycle can had cracked. We want to upgrade our grey can to a bigger size as well. My wife called in to get the cans replaced. It’s been a month so far and we have no new cans?? Several follow up calls made to recology and all we …
Convenient place to get rid of some excess trash. The prices are a bit higher, and the wait times are better than some other places.
Re: The actual dump site, NO issues there. It’s a dumpsite.
Re: Recology’s customer service and management of the cans at home and business, HORRIBLE. …
Some of the laziest people. Don’t expect them to pick something up if something falls out of the bin.
I have no issue with the people who weigh you in and out when throwing garbage at their site, but their office staff is very unprofessional and they have poor value in how they conduct their job. They do not answer your phone calls in the …
I had the most horrible customer service experience of my life in this place. I came in to do recycling (as I have been doing every other week for the past several months). When I came in (after being weighed)—the worker told me I can’t …
It’s the only dump you’re allowed to go to, so for that, I give it 5 stars.
The women at the weigh station are very courteous and friendly. Gentlemen at the pit are helpful and friendly. Place was busy and as clean as it can be
Great place!! Everyone so friendly! 1 of the Attendants… his name was Cash was super friendly and helpful! Thank you!
The driver took one of green trash bim and broke the 2nd one and they ont pick up the bin because its broken we called 5 times they promise to pick it up 5 weeks ago until now they dont. We order new one promise 3 weeks to be delivered …
These people one person in particular decides when and if he will pick up my garbage.
Race plays into it as I am the only black person on the block and he thinks it’s …
Horrible service took my large blue trash can gave me smaller one. Tells me every week there’s a ticket to drop off big one but never comes. Forgets my trash, tells me I can leave extra bags then doesn’t pick up the extra bags. Says someone …