Red River Federal Credit Union’s Hooks branch is located on Red River Army Depot. You can always expect a smiling face and great customer service whether you’re choosing to make a quick banking transaction with one of our tellers or something a bit more such as an auto loan or applying for a credit card. Navigate to our site to learn more about the services we offer at our branches and for details on the hours and location of our New Boston branch.
| Monday 9AM–5PM Tuesday 9AM–5PM Wednesday 9AM–5PM Thursday 9AM–5PM Friday 9AM–5PM Saturday Closed Sunday Closed |
4405 Summerhill Rd, Texarkana, TX 75503
Summerhill Road Branch
Nice place
Great customer service!!!!!!!!!
Its kust awesome
Awesome
Apply for credit card
They got all my money in there
Great bank!! Great, helpful people!!
Friendly and very helpful. Actually get to talk to a human
The staff at Summerhill are always helpful when I need it.
Put money in order get money out😄or even apply for a loan. …
Simple the best customer service.
This is the main branch that has always been helpful to me.
10 years with them..
Not ever a problem 😊 …
The best credit union I’ve ever dealt with!
I have been with the credit union since 2000. The service is excellent.
Very slow member service. A person gets left waiting for an account specialist. I’m not impressed at all ! 🙁
Great customer service, knowledgeable staff, and you are always greeted when you walk thru the door. everyone talks to you and are not afraid to get to know you.
Kinda hard to be interested when employees do not follow the new Texas mask mandate in New Boston Walmart
Great bank. You guys should start a feature that allows members to budget our expenses
Great service for over 20 years. Sure miss working with Becky Woods. She is the greatest!
Very poor mortgage loan service! Please weight your options.
I will say A VP of the Credit Union did call us and corrected the situation!
We have used RRFCU for several years… Always great customer service!
I told the lady to take money off of one card and she. Only to tell me she couldn’t give me the money because the card didn’t have my name on it. So she put the money back on and now i have to wait 3 days to get the money back all because she made a mistake.
Outstanding Customer Service. Mrs Westmoreland was receptive and helpful beyond the usual needs. Thanks!
Made several call inquiring why they had charged me 400.00 for going one month without insuring my atv and finally got through to some parasites….they finally gave me BEVERLY SIMMONS ext and I called and called till finally she called me …
The software is old they really need to update how is it we are In 2020 and I get paid on a holiday and you guys have to manually go in and deposit checks this is just crazy to me I am definitely going elsewhere
We have been doing business with this bank for a number of years now, and the service has always been great.
This place does whatever it wants to. I think everyone should withdraw their money and put it somewhere else. They deal with scum car dealers and then don’t keep agreed deal. No wonder why so many cars sit in bank lot for sale to try to pay off note.
I’ve been with this bank for 28 years and have loved every one of them. They have a very courteous staff and fantastic loan officers.
Always friendly and courteous. Never have any problems at any branch. Love my Credit Union.
I am constantly having my account stalled for “suspicious activity” even though it is me making purchases! Finally got it fixed the other day and now I cannot use my debit card for anything!!!
Online services are down right dead deal and a headache. The old heads should hire a serious tech team to work out the problems! Millennials know it is a necessity to attract Green thinking future minded progressive people! And also to attract New & Young members.
I’ve been a member of RRFCU since 1957. Yep, 61 years! There has never been an error in my account…never! I love all the RRCU preps. Thanks for taking care of me and my money all these years.
I have enjoyed being a member of the credit union. They have always followed up on my requests in a timely manner and my experience has been extremely favorable.
Greetings! Every time i go into Red River they are so kind and give you a warm feeling. I appreciate them very much for the help and patience that they take no matter what the issue is. Thank you Red River for your hard work and dedication.
NEVER and I repeat NEVER use this bank. We tried to buy a home with a 50K down payment, and because my husband and I looked young and not the “typical” individuals they give loans to, they refused to even speak to us seriously about a loan. …
I had to open a savings account to obtain a mortgage loan. Both have same account number. The idiots would constantly deposit my mortgage payments into the savings. They would contact me informing me I was behind on my mortgage payments.
Went there today to get info info on how to get better interest on my savings account as other banks are offering better rates .No help from banker working there . Banker made me feel like I am nothing at this credit union.It is time to change banks looks like.
I have use RRFCU for many years and had no problems. Ever since the new program I have something wrong with the login. I know my password, but it won’t recongize it. I have to get a reset code and start over, but the next time I log in …
Red River Credit Union has always taken care of our business account! Prompt and Kind service always and very easy to work with!
I have had the best banking experience EVER with Red River. I have always been greeted professionally and my question or concern have been resolved in most cast – in less than 24 hours.
Outstanding service. My loan officer Mrs. Kayla White really cares for you and your financial growth. I have learn a lot over the three plus years I have been with her at RRFCU. Thank U so much.
Terrible!! Anytime I made a bill payment to my credit card it was rejected by the bank. Why? No clue something to do with fraud department. It caused me 500$ worth in returned payments which in turn put me in debt and caused my card to get …
To start a account very pleased with service.
I applied for the PPP loan through Red River Credit Union and I cannot say enough good things about the experience. They were on top of things! My application was ready to go on Thursday prior to the loan process opening on Friday morning, …
We had one loan for almost 3 years, and one loan for a year and a half. Never a late payment on the 3 year, and paid 12 months in advance on the year and a half. RRFCU is so incompetent that you can’t make a year of payments at one time. If …
This is the place to go when considering opening a personal or business account. They take good care of you and always make sure you understand exactly what you’re doing if you are new to it. I really appreciate their level of care!!!
Terrible customer service. I didn’t feel the least bit valued. The representative never cracked a smile. It seemed to me like she was annoyed at the fact that I was even there.
Step it up, Jesus y’all.
Terrible bank if your going leave your hometown then GET ANOTHER BANK worst bank in texas
I have been with RRFCU for 24 years and absolutely would not change. If I had any questions or needed assistance, they have always been there for me and quickly absolved any situation. I have and would highly recommend Red River Federal …
My spouse and I went into this branch to open a checking account. The second we went in and sat down at member services, we were informed they were closing in one minute and were told to go to The Center Mall. I have worked in customer …
Love my red river I’ve been with them for several years now and never had any problems. Great bunch of people that actually listen and help with your needs. Thanks Red River employees for everything you do!!
First and only banking I have ever dealt with. I have been with them for 38 years, SO long they had to start my checks over. I need them to come up with a way to LOCK and UNLOCK my cards. I’m about ready to leave to another bank for this feature.
My money always seems to mysteriously leave my account , takes 3-4 business days for a pending transaction to fall off , they never want to give loans or anything to help build credit. They only upside to this bank is that I get paid 1 day early ! Been banking with them over 6years now and they are def not benefiting me.
If your savings balance falls below a certain level, and it goes without deposit or withdrawal for a certain period of time, then this institution will charge a dormant account fee until they zero it out. Got to watch your account balance …
When going in for a coin order, there is no need for huffing and puffing. Next time would be nice to let me know you have to get more change to do my order. Just not saying anything and letting me stand there is not polite. I took it upon …
I’ve been a customer for more than 30 years I don’t like the new changes if I want to deal with a computer I can use a big company that has a nationwide name I like the small credit unions but they have forgotten who I am
I have taken several holiday loans from RRFCU throughout the years. The last two was handle by Loan Officer Ms. Lavonda McGlothian. She is an exceptional person. The loan was handled expeditiously and professionally. Ms. McGlothian should handle or oversee all the loan processes.
So they’re listed on the shared co-op credit Union branch system but ATM’s only mind you and if the ATM does not do your deposit or withdraw like you need or if you need other services Red River credit Union does not allow those and when …
Ten years working with them and they screw up the online services so completely that I’m unable to do anything. Now I can’t even do something as basic as deposit checks. Look elsewhere if you want a bank that’s competent.
The services provided are great but the in person customer service was very poor. In the auto loan department of member service it was not welcoming. When going in to see who you do business with in person and get acquainted , I was brushed …