Redstone is a federally chartered credit union serving members North Alabama and Middle Tennessee. We work to help our members, their families, and our communities achieve their financial dreams. We offer checking, savings, loans, mortgages, credit cards, insurance, investment products, and more.
| Monday 9AM–5PM Tuesday 9AM–5PM Wednesday 9AM–5PM Thursday 9AM–5PM Friday 9AM–5PM Saturday Closed Sunday Closed |
220 Wynn Dr NW, Huntsville, AL 35893
Excellent
Unprofessional, unorganized and rude.
Friendly staff and super helpful
Outstanding service
So so
They always taken care of me.
It’s ok
Good
Thanks to the staff for your all.very kind and attentive.
Very poor professionalism and customer service.
Very friendly staff, great company, thankful to be a customer.
Great,professional and knowledgeable service.
Love the Credit Union, they are much better than banks
Love my bank.
This is a good bank but it is too busy. Thats why I have it 4/5
They are rude and unprofessional hate going to this branch will not go back there. I will rather drive to Madison county line they are much pleasant there
They lost my car title. They got their money, so now it’s all on me to get the title back that they lost.
Love banking with Redstone Federal
I always receive excellent service. Very courteous and friendly.
Absolutely incompetent at doing boat loans.
They’re friendly, knowledgeable and as quick as they can be. Plus, free coffee if you get there early enough.
The staff here is friendly and fast. I rarely have to wait more than a couple minutes for basic withdraws or deposits.
Couldn’t ask for a better place to bank and they have great customer service.
Stationed overseas. They continually freeze debit card or bank transactions even after telling them that I am out of the country. Card is frozen I’m in another country and they’re not open until Monday morning to help me. It’s Saturday.
I’ve been banking with redstone for over 10 years and they’ve always been pleasant and helpful. I recommend them to everyone I know.
Extremely friendly staff!! They are always such a big help and very quick. I frequent the one on Wynn Drive a lot and it’s always a pleasant experience.
My member number is 305*** I am am older than I look. I have been a member 44 years, since I was born. All of these 1-star reviews are lies. Believe this lifetime member.
UPDATE!
Mrs. Melvina called and talked me through everything and helped me get a better understanding. I’m so thankful for her and everything she’s done. Thank you so much!
I’ve been with them thirty five years and have faith and trust that they’ll take care of my funds.
RFCU on Wynn Dr. was so helpful today. I was in and out with a car loan in about thirty minutes! Highly recommend Jordan Petty, pleasant, efficient, and knowledgeable.
Great bank and great people. I just don’t understand why if the bank says that funds are available on a date that it is not available at 12:01am of that date. Why are the clocks at the bank off by 2 to 3 hours in the am.
Great environment full of positive Employees with a great attitude. In particular Mrs. Mina is the sweetest woman who’s positivity and personal connection brightens a dark day.
As long as your microcosm is stellar in times of recession you are viewed as an asset. I held excellent standings with the credit union for quite some time but when I needed them the most, they were no longer my trusted advisors.
Not helpful and extremely unorganized. I’m so tired of having dealings with this credit union and employees giving me false information because they do not know the correct answer. I either get false information or told to call back at …
RFCU does not respect member’s time.
There are things that you cant do online and they make sure to not hire enough people for chat or phone bank.
Wonder if Joe has to wait?
The guys at the Wynn Dr branch are super competent, friendly, and efficient. RFCU is good enough as it is, but the staff at this branch are what really brings it up to a 10. If you’ve had a bad experience with the one on Mills Rd, come visit these guys. It’s worth the drive.
Overall I love Redstone, only drawback is the waiting time since everyone always go roughly same time. Best advice make appointment ahead of time or look at their busy time
Never ever ever count on these people for debit cards. Truly below par service. It’s iffy whether or not, after a month I’ll have a new debit card…which sucks because I used my debit card to get paid through Uber. DO NOT COUNT ON REDSTONE, they’ll send it to the wrong address.
I am Active Duty stationed on Redstone Arsenal. My wife took my 14 year old daughter to open her own checking account today. The associate my wife and daughter spoke with was extremely rude. I won’t go into details, but I am very …
Worst bank group ever. They have a monopoly in Huntsville bc of the Arsenal. They are rude, don’t have many options, and their processes are frustrating. …
I have been banking with RFCU for about 20 years. Now I am looking for a new bank. Their service has been atrocious recently. One example – they decided to “upgrade” my daughter’s checking account to a new account type, which doesn’t …
I called here to ask a query because when I went to the bank, they said if I applied online, I need to call online. I called here and the Representative picked up the call, She kept telling me to visit a branch, while I already visited the …
Good bank, tellers, bank services (SD box, notary, etc) and standard banking accounts (checking, savings, business, MM, CDs) top notch. You can get better loan rates and credit elsewhere, but for local banking they are great. Some of their branches can be really crowded depending on time of day.
I have banked with RFCU for years and have been very happy up until here lately. I noticed check maintenance fees in the amount of $8/month. The fees can be waived with a direct deposit (the only deposit for me to do is my paycheck which …
Wonderful customer service! Longtime pleased member!
Claim friendly service to know you by name when in reality they get told to call you by name off what pops up on the computer very poor service for 10 years had a loan paid it off and now they have lost my title and will not do anything to …
To the credit union in whole I have mixed feelings. This branch in particular has been nothing but inconvenient and their over-the-phone service is incredibly poor. The only thing worse is the website. …
No attention to detail. No friendly service. What happened to the old Redstone i used to know and love.? They are messing up like crazy, seem borderline rude and are going to be surfed after my using them for 20 years. Sad day but I don’t work for them and will not fix their mistakes. Good luck and good bye.
Top notch technology with real people behind it. I’ve always had excellent service both on the phone and in person. …
There are about 10 drive-up ATMs on the north side and 2 drive-up ATMs on the south side.
I’m not sure if the underwriter that just called me is extremely racist or just don’t know what’s she’s doing. I went to the rural king in Chester Pa and saw an equipment that i wanted to purchase for my business. Spoke to a rep there and …
Leonard Leach provided excellent customer service and attention to detail on helping me secure a loan for my first house. He was really on top of everything and made sure to explain everything to me. I greatly appreciate the staff at Redstone! I am a very happy customer.
Redstone is a great normal non-complicated banking experience. Everything extra is not good. DO NOT USE as your Mortgage lender. Terrible experience. They have no incentive to do awesome on extra services. Average 9-5 workers that don’t really care what your more complicated objectives require.
Worst app/credit union I have ever dealt with. It’s almost impossible to make a payment. The over the phone option forces you to type out your banking information instead of speaking it, so I can’t switch apps to get/add the bank. The …
Advertising direct deposits are posted early and while my USAA bank account got the half they get – REDFCU still shows no deposit, and you guys have been getting this deposit since December. What gives?
Great for checking and savings Only. Do not get a loan with them if you are a blue collar person. If you do read all the fine print on the front and especially the back of every page. They will take your money from your checking or …
I’ve been a member for over 30 years.
Lately, they started putting 2 day holds on part of the funds. That is not a big deal. The problem is when I make a deposit before the hold on a previous hold …
I am very unhappy with the service I received today, I don’t know who I just spoke with on the phone but they were very rude and miss leading when they called. I do believe in double checking accounts when something is suspected of fraud …
Service at Redstone FCU has gotten worse and worse every year! I have been a customer of RFCU for almost 40 years. That is about to end. The last time I needed some service (because they lost my awards card for Cabelas). I called the number …
I have been a member for a long time. They don’t always earn my business, but they always treat me with respect and sometimes that is what turns a prospect into a buyer.
Always helpful; always caring. Redstone offers services will integrity.
OUTSTANDING CUSTOMER SERVICE! Employees are warm, friendly, knowledgeable and willing to help you at every turn to ensure that your needs are met. As a new member, the representatives who assisted me in opening my new account, obtaining a …
Use RSFCU for checking/savings only. Look else where for mortgage and likely other loan solutions. The architecture of their mortgage loan payment software is antiquated causing a great deal of headache for their customers. …
They will randomly turn your card off for completely random reasons. Venmoed my daughter at college last year with no problem but this year for a quarter of last year’s amount and card is turned off for “my security”, claimed they turned it back on but didn’t. Happens way to much.
I receive excellent customer service when I step into either Redstone Federal Credit Union Bank I get the support that I need and I always leave happy.
They have their loans set up to make it difficult to make additional payments on your principle. Set up auto pay for current balance for that current balance not even be the full amount due. So I got a late charge and was told that they may …
Redstone has been a great checking account option. However, getting loans even after being a long time customer with direct deposit is difficult. They deny loans and offer the higher interest loans instead. Even have having utilized these …
I applied for a Loan and was approved.
The Loan Officer was Absolutely Wonderful She was very helpful and Mindful of My Situation. She got Me Approved for a Credit Card also. …
Received my car title and guess what only one name was on it after I was assured it would have two names. Was told the Paperwork didn’t get completed. My daughter and I completed forms at the branch. I should not have to pay to get the title corrected.
The staff has no clue unable to attentively comprehend. Have to continually repeat and repeat. Spe t the better part of my day looking for intelligent life. Will be owing business and personal. All they could use as an excuse maybe our bank isn’t suited for everyone.
I just recently became a member. I’ve been a member of Navy FCU and NASA FCU, and several banks before, but this particular branch was the most professional and welcoming branch I’ve ever been to. I’ve only been to this particular branch …