(Translated by Google) Dear grateful mind, DR Mazy is a true professional and the entire team of session nurses are all very professional and friendly, my sight would be clear, my mind in your hands. I recommend it, excellent DR, everything …
Both Dr.Murphy and his right hand assistant Iris bedside manners are superb..I have seen Dr. Murphy multitasking,he getting patient in the chair, while his assistant helping someone else. Recently, I had some trepidation about eye surgery, …
The Doctors and Optical shop are great but they’re only getting one star because no matter who you see, what day/time you go, they are ALWAYS 2-3 HOURS behind. My advice is to seek another practice or be prepared to be there for 3+ hours.
I have being a patient at the eye center for over a year. I came with a corneal emergency and have been treated in the best way that I can ever imagine. I would definitely recommend my corneal specialist, but he will soon be transferred to …
Let me start off by saying my family has been going to this office since
the Fezza brothers started decades ago,I’m thinking possibly 45 years . In that time we have had nothing but great patient care. I currently see Dr Marks and he …
After waiting over 2 hours, I was seen this afternoon by Dr. James Murphy. I’m well aware that I was long overdue to have my prescription updated, but I explained to the doctor that I’ve suffered several hardships over the past 5 years & …
Attention they treat you with respect not a number they make sure that you get to your appointment on the right date and time by texting you and sending you a message they make sure that everyone is following the covid-19 rules I would like to thank them again for their respect and loyalty
One would think being in the public eye (pun intended) these Dr’s would have better communication skills..just surgery after surgery..disappointing experience
My fiance has had a eye issue after surgery I have tried over 7 times to get an appointment even though the doctor himself stated to me he wanted us to get an appointment. We still to this day 7 Days Later have not got an appointment. On …
I am very pleased with the level of care I received from Dr. Swan today. I was experiencing an issue which prompted a visit and his exam was very thorough. I felt confident when I left his office.
Dr. Swam is the best. I always understand what he says because he explains every detail. I highly recommend Dr. Swan. He cares for my eyes as if they were his own.
Nataliya Pokeza is probably the worst doctor I have ever seen. Her bedside manner was terrible, did not listen to my complaints properly, subtly blamed me for my treatment not working & my condition not getting better eve though I have a …
Dr Marks is the best….he put in my implants and takes great care of me…..I went in for my appointment on 07/15/21 and I had my I’ve in aide with me and trying to check in at the lobby was horrendous….the person there would not let my …
Everyone affiliated with the Eye Center of Southern CT was very attentive and efficient when I had my visit with Dr. James Murphy….. truly a great team!
Would not recommend. Staffing is very unprofessional! It don’t matter what time of day or how many times I call the optical shop or contact lens shop, they’re never available or answer their phones. And when someone does answer and …
Great folks. Pretty efficient office. Front desk staff were polite. The optical technician Marisa did a wonderful job running my tests and assisted in me with medical paperwork. Doctor Masi was professional and thorough. Will definitely continue patronizing this group.
The wait was minimal which I appreciate. I was not feeling well that day and saw a Dr. new to the practice. She was super nice and made me feel cared for. Her assistant who I saw before her was equally as impressive.
I was able to see a doctor only a few days after calling about my complaint. She was new to me but I felt was very clear, competent, and helpful with respect my issues. I was very pleased with my appointment which do not take
very long
Great experience the staff is very friendly and helpful. The office is calm yet expedient and just very relaxing. The doctors are fantastic and explain to you what they are doing beforehand so there’s no surprises and they are very kind and …
Always a great experience time after time. Doctors and extended staff are top notch and always take great care of you. I don’t trust anyone else with my eyes OR my facial rejuvenation services (Botox/Dysport), which is an added perk available here. Highly recommend.
I would rather stick a rusty nail in my eye than ever to return to the Hamden office of ReFocus Eye Health–or any other of their offices. They are the optometric/ophthalmological equivalent of a drive in. They should rename themselves, …
My mom sees Dr.Masi and he is a great doctor. He takes his time, answers your questions, and very kind and good at what he dose. I am very happy with this office and I highly recommend.
GREAT DOCTORS with dark ages communications. Checking in as a long time patient, you are presented with a seven page document of which only one has to do with your health, the others with insurance. Why can’t you be emailed the …
I needed cataract surgery and I had visited several opthamologists prior but I was still undecided. When I found Dr. Masi I knew he was the right surgeon and I had complete faith in him and all he said. The surgery went great and I now have bright clear vision. Dr. Masi is an excellent surgeon!! Also the surgery center is top notch.
A great place to get an eye exam, contacts, and glasses! All of the staff is super friendly and helpful. Dr. Rosenwald listens and offers suggestions. Amir helped me with my recent pair and he was great, very helpful and super easy to work with!
I have been a patient of Dr. Massi for over 20 years and he is wonderful. The best there is. My only one complaint is the staff in the optical center at the Hamden office. I needed a measurement for an on line order. The man who helped me …
Professional personnel. Kathy helped me And she was excellent at her job. As always, Dr. Swan was thorough with the exam, took time to address my concerns and at the same time respected my time without having me wait a long time to be called. Excellent in every way.
First time I went there I saw a doctor Masi. Because of sugar.
It really wasn’t a bad visit and a little time of waiting for him.
He found glaucoma in both eyes and sent me to Dr Murphy is the one and only …
The most unprofessional medical office I have ever dealt with. I had a new patient appointment scheduled for December 1st which I had waited several months for . Two days before that appointment my appointment was cancelled and rescheduled …
I had an appointment for today 4/20/22 and they cancel on me an hour before my appointment and told me that the Dr couldn’t take care of me because it was his last month in the office, they knew this a week before but decided to call me an …
A sorry excuse for an eye doctor. I’ve been going here since 6 years old, not sure what changed but they’re horrible. Downright despicable. I walked in there after being cancelled on 7 times in the past year and they tried to cancel on me …
We had an extremely bad experience. We scheduled an eye appointment in July for September; In August, we received a call from the office to re-schedule for November; In November, we received a call to re-schedule for early December. In …
I have been coming here for 25 years and they were always great until they became affiliated with Refocus. The doctors are still top notch however their billing staff is rude and definitely altered my paperwork to cover a mistake on their part…. I’ll miss Dr massi but I can’t trust the staff
I see Dr. Masi in the Hamden office. I think he is the best doctor. Very nice, professional and explains everything so that you understand. I give Dr. Masi and his office staff a 10.
I’ve been going to this practice for years based on the kind, patient, professional and respectful treatment from Dr. Marks and his assistant. Sadly Dr. Marks recently passed away and I was referred to Dr. Paul Masi. Dr. Masi is rude, …
We had a horrible experience. The women who took our temperature was rude, nasty and unprofessional. Her arm would not extend enough over the counter to take my temperature while using a digital thermometer. She was aggravated by a simple …
My mother had an appointment that was at 1:30 pm on 9/12/22. We were there on time and they kept us waiting for over 45 minutes before they seen her then they made us wait again. In total we where there for over 2 and hours. This is not …
Dr swan is great. He always answers my questions and takes time to listen to any concern. We also did not wait long we arrived a few minutes early and we were taken in almost immediately
Short wait time. Friendly reception.
Professional and knowledgable staff.
Doctor gave information that I needed and prescritions to heal my eyes. I am very happy with my care and the concern shown by care giver/ staff.
The doctors are okay here, but the scheduling is always overbooked.
Last time I was here for over 6 hours the doors were locked and the cleaners here after the office closed down. Today they have 19 people here waiting for 2 …
I experienced fantastic visits with everyone at this great office. Dr. Masi is fantastic along with the staff. I cannot remember all their names. There was Stephanie, Nina, Felicia and Samantha, I know I missed others, great service! Miriam tooooo
The staff was very pleasant. There are a few people I would like to praise. Felicia a eye tech, Omar, and the frame store, Samantha was so amazing. Very helpful, pleasant, fun, and most of all honest. She was very helpful.
I called and was seen on the same day for a painful right eye. the scheduler did a great job of finding a spot for me. Rebecca took me in and was very efficient and understanding. I saw Dr Nipper today and she was so very kind, reassuring …
I’ve been a patient here with Dr. Swan for years and he is a great doctor! Any questions/concerns are always addressed kindly and thoroughly, and the service when ordering new glasses/contacts is great. Overall, it’s a wonderful practice, all of the staff are very friendly and accommodating. Excellent and definitely recommend!
(Translated by Google) Dear grateful mind, DR Mazy is a true professional and the entire team of session nurses are all very professional and friendly, my sight would be clear, my mind in your hands. I recommend it, excellent DR, everything …
Rude staff. Long waits.
Awesome place
Excellent service
Accommodating
Receptionist is disgustingly rudeeeeee
Quick , efficient and honest !!
Staff throughout the practice are professional, knowledgable and personable
Staff was great.. Dr was super nice and professional.
Excellent visit prompt respectful pleasant visit
Thank you, everyone there are very nice, especial thanks to Iris,
All treatments had excellent life changing results!
The service and staff is excellent 👍 …
REBECCA was great made me feel very comfortable got my eye pressure on the first try no one has ever done that before, BIG THANK YOU REBECCA!!!
I feel good, doctors and nurses, conscientious, highly skilled and enthusiastic about patients.
This practice always does an incredible job; efficient, caring and professional.
Too fast
Very efficient, professional, knowledgeable staff.
Both Dr.Murphy and his right hand assistant Iris bedside manners are superb..I have seen Dr. Murphy multitasking,he getting patient in the chair, while his assistant helping someone else. Recently, I had some trepidation about eye surgery, …
The Doctors and Optical shop are great but they’re only getting one star because no matter who you see, what day/time you go, they are ALWAYS 2-3 HOURS behind. My advice is to seek another practice or be prepared to be there for 3+ hours.
I have being a patient at the eye center for over a year. I came with a corneal emergency and have been treated in the best way that I can ever imagine. I would definitely recommend my corneal specialist, but he will soon be transferred to …
Very professional, took us on time. Very thorough exam.
Let me start off by saying my family has been going to this office since
the Fezza brothers started decades ago,I’m thinking possibly 45 years . In that time we have had nothing but great patient care. I currently see Dr Marks and he …
Sandra has been so helpful and Doctor Swan is the best eye surgeon in town
After waiting over 2 hours, I was seen this afternoon by Dr. James Murphy. I’m well aware that I was long overdue to have my prescription updated, but I explained to the doctor that I’ve suffered several hardships over the past 5 years & …
This was the best visit I’ve had at this office. I was checked in and seen immediately. The staff was professional and pleasant.
Attention they treat you with respect not a number they make sure that you get to your appointment on the right date and time by texting you and sending you a message they make sure that everyone is following the covid-19 rules I would like to thank them again for their respect and loyalty
had a great experience at eye center- Dr. Massi was great and nurseDonna M were both very professional.
One would think being in the public eye (pun intended) these Dr’s would have better communication skills..just surgery after surgery..disappointing experience
My fiance has had a eye issue after surgery I have tried over 7 times to get an appointment even though the doctor himself stated to me he wanted us to get an appointment. We still to this day 7 Days Later have not got an appointment. On …
I am very pleased with the level of care I received from Dr. Swan today. I was experiencing an issue which prompted a visit and his exam was very thorough. I felt confident when I left his office.
Southern CT Eye Center in Hamden staff performed a fast and thorough eye exam and Dr. Masi checked on the healing of a previous repair to the retina.
Dr. Swam is the best. I always understand what he says because he explains every detail. I highly recommend Dr. Swan. He cares for my eyes as if they were his own.
Nataliya Pokeza is probably the worst doctor I have ever seen. Her bedside manner was terrible, did not listen to my complaints properly, subtly blamed me for my treatment not working & my condition not getting better eve though I have a …
Dr Marks is the best….he put in my implants and takes great care of me…..I went in for my appointment on 07/15/21 and I had my I’ve in aide with me and trying to check in at the lobby was horrendous….the person there would not let my …
The doctors here are top notch! Dr. Masi has always taken great care at my yearly visit. The team and customer service is very responsive.
Everyone affiliated with the Eye Center of Southern CT was very attentive and efficient when I had my visit with Dr. James Murphy….. truly a great team!
Would not recommend. Staffing is very unprofessional! It don’t matter what time of day or how many times I call the optical shop or contact lens shop, they’re never available or answer their phones. And when someone does answer and …
Great folks. Pretty efficient office. Front desk staff were polite. The optical technician Marisa did a wonderful job running my tests and assisted in me with medical paperwork. Doctor Masi was professional and thorough. Will definitely continue patronizing this group.
The wait was minimal which I appreciate. I was not feeling well that day and saw a Dr. new to the practice. She was super nice and made me feel cared for. Her assistant who I saw before her was equally as impressive.
Very professional staff, friendly and welcoming. Excellent thorough exam by Dr. Pokeza.
Dr Swan and his team are very professional and knowledgeable. He answer all my question. I highly recommend this practice.
Great staff but be ready to wait at least one hour beyond your appt time
I’ve been going to Dr. Nasi for years. He’s very good. I always find the rest of the staff to be friendly and professional.
Very skilled friendly, professional office. I have been a patient here for many years. Dr. Nasi is the best!
I had an appointment with Dr Masi
The people working there are very nice and hes an excellent doctor
I was able to see a doctor only a few days after calling about my complaint. She was new to me but I felt was very clear, competent, and helpful with respect my issues. I was very pleased with my appointment which do not take
very long
I really like my doctor she is thorough.
Great experience the staff is very friendly and helpful. The office is calm yet expedient and just very relaxing. The doctors are fantastic and explain to you what they are doing beforehand so there’s no surprises and they are very kind and …
The service was good. However, not the most happy bunch of people. No one smiles, or is friendly Dr included. They need some better bed side manners.
Always a great experience time after time. Doctors and extended staff are top notch and always take great care of you. I don’t trust anyone else with my eyes OR my facial rejuvenation services (Botox/Dysport), which is an added perk available here. Highly recommend.
I would rather stick a rusty nail in my eye than ever to return to the Hamden office of ReFocus Eye Health–or any other of their offices. They are the optometric/ophthalmological equivalent of a drive in. They should rename themselves, …
My mom sees Dr.Masi and he is a great doctor. He takes his time, answers your questions, and very kind and good at what he dose. I am very happy with this office and I highly recommend.
Very proffesional and took great care of me. Clean and fairly on time. I would reccommendent it to others.
GREAT DOCTORS with dark ages communications. Checking in as a long time patient, you are presented with a seven page document of which only one has to do with your health, the others with insurance. Why can’t you be emailed the …
Always a pleasure seeing Dr Swan and staff. Very efficient !
I needed cataract surgery and I had visited several opthamologists prior but I was still undecided. When I found Dr. Masi I knew he was the right surgeon and I had complete faith in him and all he said. The surgery went great and I now have bright clear vision. Dr. Masi is an excellent surgeon!! Also the surgery center is top notch.
A great place to get an eye exam, contacts, and glasses! All of the staff is super friendly and helpful. Dr. Rosenwald listens and offers suggestions. Amir helped me with my recent pair and he was great, very helpful and super easy to work with!
I have been a patient of Dr. Massi for over 20 years and he is wonderful. The best there is. My only one complaint is the staff in the optical center at the Hamden office. I needed a measurement for an on line order. The man who helped me …
Professional personnel. Kathy helped me And she was excellent at her job. As always, Dr. Swan was thorough with the exam, took time to address my concerns and at the same time respected my time without having me wait a long time to be called. Excellent in every way.
First time I went there I saw a doctor Masi. Because of sugar.
It really wasn’t a bad visit and a little time of waiting for him.
He found glaucoma in both eyes and sent me to Dr Murphy is the one and only …
The most unprofessional medical office I have ever dealt with. I had a new patient appointment scheduled for December 1st which I had waited several months for . Two days before that appointment my appointment was cancelled and rescheduled …
I had an appointment for today 4/20/22 and they cancel on me an hour before my appointment and told me that the Dr couldn’t take care of me because it was his last month in the office, they knew this a week before but decided to call me an …
A sorry excuse for an eye doctor. I’ve been going here since 6 years old, not sure what changed but they’re horrible. Downright despicable. I walked in there after being cancelled on 7 times in the past year and they tried to cancel on me …
We had an extremely bad experience. We scheduled an eye appointment in July for September; In August, we received a call from the office to re-schedule for November; In November, we received a call to re-schedule for early December. In …
I have been coming here for 25 years and they were always great until they became affiliated with Refocus. The doctors are still top notch however their billing staff is rude and definitely altered my paperwork to cover a mistake on their part…. I’ll miss Dr massi but I can’t trust the staff
I see Dr. Masi in the Hamden office. I think he is the best doctor. Very nice, professional and explains everything so that you understand. I give Dr. Masi and his office staff a 10.
I’ve been going to this practice for years based on the kind, patient, professional and respectful treatment from Dr. Marks and his assistant. Sadly Dr. Marks recently passed away and I was referred to Dr. Paul Masi. Dr. Masi is rude, …
We had a horrible experience. The women who took our temperature was rude, nasty and unprofessional. Her arm would not extend enough over the counter to take my temperature while using a digital thermometer. She was aggravated by a simple …
Was a great experience. Dr. Moore and the staff that helped me were amazing.
Overall great visit, very friendly staff. After my eye exam they helped me pick out a nice pair of glasses.
My mother had an appointment that was at 1:30 pm on 9/12/22. We were there on time and they kept us waiting for over 45 minutes before they seen her then they made us wait again. In total we where there for over 2 and hours. This is not …
Dr swan is great. He always answers my questions and takes time to listen to any concern. We also did not wait long we arrived a few minutes early and we were taken in almost immediately
Agian waiting over 1 hr for appt No concern for patients time Myfirst visit with refocus I waited 2.5 hrs some serious issues with this practice
Short wait time. Friendly reception.
Professional and knowledgable staff.
Doctor gave information that I needed and prescritions to heal my eyes. I am very happy with my care and the concern shown by care giver/ staff.
The doctors are okay here, but the scheduling is always overbooked.
Last time I was here for over 6 hours the doors were locked and the cleaners here after the office closed down. Today they have 19 people here waiting for 2 …
I experienced fantastic visits with everyone at this great office. Dr. Masi is fantastic along with the staff. I cannot remember all their names. There was Stephanie, Nina, Felicia and Samantha, I know I missed others, great service! Miriam tooooo
The staff was very pleasant. There are a few people I would like to praise. Felicia a eye tech, Omar, and the frame store, Samantha was so amazing. Very helpful, pleasant, fun, and most of all honest. She was very helpful.
I called and was seen on the same day for a painful right eye. the scheduler did a great job of finding a spot for me. Rebecca took me in and was very efficient and understanding. I saw Dr Nipper today and she was so very kind, reassuring …
I’ve been a patient here with Dr. Swan for years and he is a great doctor! Any questions/concerns are always addressed kindly and thoroughly, and the service when ordering new glasses/contacts is great. Overall, it’s a wonderful practice, all of the staff are very friendly and accommodating. Excellent and definitely recommend!