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These guys don’t take a hint I told them multiple times to remove my number from your call list and click the button to remove me from your call list and they continue to call me every morning at 10 a.m. like clockwork
When my family needed them most they were not there! Been on the phone with them for the last 3 days trying to figure this out what a joke! Maybe they will realize what a family needs when they need it. Maybe we can get some help.
Very difficult to get any claims processed. Customer service seems to be very low on their list. Wait times are atrocious!! When you do finally speak with a representative, they are hesitant to give out any information for Utah providers.
I need help with a third party billing and Emma was so helpful, She followed up and got my issue resolved. I was so happy to have someone so professional help me out!
For the amount of money I pay for this insurance, you’d think there would be a single hospital that accepts it in SLC. Or that the health department would… Right now I’m paying hundreds of dollars a month for a worthless piece of plastic.
Regence is without a doubt the worst insurance EVER on the planet to work with! You get ZERO assistance from anyone. They switched to Availity which is a complete joke. I have never gotten the information I need from that website and when I …
I think this company is disgusting. I have had excellent health, never no health problems. I wanted to have a simple eblasion done because of heavy periods and they denied me. It irritates the hell out of me they can tell me no on a …
I am so happy to have REGENCE BCBS of Utah. They have saved my life with the very many and expensive procedures I have had. Their customer service has prompt and courteous. SOrry for many who have had a bad experience.
Jenny was so very helpful in getting one of my bills paid and figured out. She went above and beyond to investigate the situation and I just really appreciate her and the customer service
We have three family members with Blue Cross Blue Shield of Utah that have used them for many years. We wouldn’t have any other. Sometimes trolls and malcontents get on these sites. We think BCBS is great and very easy to do business with.
This place sucks. The sign up has been a nightmare. My employer uses Regence. I have been going back and forth trying to sign up for insurance! Nobody knows what the Hell they’re doing. I’m going to leave this review because the sign up has been terrible. If the insurance gets better I will come back and leave a better review.
I’m giving them one star only because I have to. I’m so sick of the scam calls today it isn’t funny. I’ve blocked several of their numbers. They call on different numbers within 5 minutes! No one has time for this. RUN from this …
Dealing with Regence feels much like a Seinfeld episode. You verify a preferred provider on their website, make an appointment and only find out later they don’t cover the preferred provider’s services. You know how to take the reservation …
HORRIBLE. I just had to call for the 4th time since my mountain biking accident last September to find out why a portion of my claim wasn’t paid, only to have to be asked AGAIN if “there is another party responsible” which I’ve stated now, …
I made Five phone calls today to try to get help with claims address for a patient. one of these was a conference call with the vendor just to get the Payer ID. I was hung up on, their lack of courtesy is one of the biggest issues!! …
I had to apologize to my doctor that I use Regence. Took over 1 week to get an MRI scan for my right knee. If you’re apologizing for your insurance, it’s time to get new insurance. Luckily my company is switching to Select Health at the end …
ABSOLUTE FRUAD! They cheat pregnant mothers!
RUN AWAY unless you want to pay the hospital $8600 out of pocket to have a baby! They are suppose to pay $3600 and CHEAT CHEAT CHEAT. Be prepared to pay HUGE …
Really enjoy the website. I feel as if I finally understand my benefits and know where I can go to receive care. They have a nifty widget online that helps you find doctors (i.e. providers) in your area. When I have called the customer service people, they have been cheerful and helpful.
I have had nothing but positive experiences with BCBC of Utah. They have gone out of their way in the past to call providers themselves and get them to change procedure codes for proper billing so I don’t end up paying things I shouldn’t be paying out of pocket.
I needed a procedure done that was a “preventable maintenance”. I called bluecross to make sure it would be covered. They said it would be 100% covered. Well guess what??! ust got a 750.00 bill in the mail from hospital. Now I have to …
Worst insurance ever. My son had a seizure and went by ambulance to the ER. They wouldn’t cover the ER visit because it was out of network. I had no control over where the ambulance took my Son. Totally out to screw you and don’t do the …
If you have #lipedema make sure you don’t get this insurance because they will not cover you for surgery AND they won’t allow you to appeal! You have choices and there are many companies that cover this painful disease! I know, I got it covered by another company.
Regence is by far the BEST insurance company to work with for outpatient mental health coverage. I have been working in private practice for 10 years and I am consistently very happy with how BCBS reimburses and the minimal hassles. I only WISH there were more insurance companies out there this easy to work with.
Wow! In what world would the health care industry deny a screening that could lead to cancer? All I get is, “Under the Affordable Care Act, this procedure is not covered”. Bunch of crooks that have turned out to be like any other insurance …
Wow, what a wonderful employee you have at Regence. Her name is Marti and she was professional ,empathetic and kind. She helped me wade through the mountain of bills I received and gave me important guidance on what I could do to help get …
Went in to check my coverage at 10:30 on a Wednesday. I walk into the Regence office and nobody was even there; the front door was unlocked and it seemed like a normal business reception area, except for the fact that not a single person …
I have had the same specialty prescription for years this year now I have to get a prior-auth on a monthly basis and I have to jump through so many hoops that I’ve lapsed on my prescription so have decided to just stop trying and take all …
Trying to find a family practice doctor on this insurance was a joke. Customer service provided me a list of “family practices” but upon calling them all one by one, they were OBGYN’s, podiatrists, ear/nose/throat doctors, etc. …
Regance sent me a letter telling me I needed to get a colonoscopy. I went and had procedure now they are telling me I am not covered because my policy is a grandfather policy basically no good. But price goes up every month but benefits …
Run around for pre authorization. Very poor customer service. Delay, delay on a medically necessary surgery. As a customer and premium payer you have no ability to communicate with this company.
Regence changed our policy and there was a disconnect between Regence and the hospital. Guess who got stuck with a $15,000+ bill. Ya that’s right us. They were however very nice about telling us they could not help us when we pay over $24k …
This is a terrible insurance company. I signed up over two months ago to guarantee an effective date of January 1, 2017. I have called many times to find out why I still do not have a member ID or insurance cards. I was told two weeks …
After being on hold for the better part of an hour and being passed from person to person, I was finally transferred to someone who could give me some information on what plans were available. The woman refused to help me because I …
I have been watching my wife try and get approved for a hernia surgery only to be told that her doctors did not submit the appropriate paperwork, or did not give sufficient descriptions in their notes. If a Doctor says you need surgery …
They have always been very helpful to us. Our son had cancer and other related complications so the bills were outrageously expensive and numerous. Regence Bluecross of Utah assigned us a representative to help us through the whole thing. …
This is a very poor insurance service. They question everything your doctor submits. A needed surgery gets denied and goes into appeal and denied. Pre ops wait 15 days before denying. I can’t work as my issues are severe. I think they are …
Despite the negative review on here, I have had a pleasant experience every time I called in to Regence. Our company switched to Regence in January and, although not the best coverage by far, the customer service has been excellent. My son …
Too bad you can’t give 0 stars because that would equate to exactly what Regence Bluecross has done for me and my family. Absolutly Nothing! These guys don’t care about their customers they are 100% in it for the money $$$. …
Too expensive for coverage. I was on a medical leave of absence for 6 weeks. Once I returned they took my entire paycheck 2 pay premiums missed while i was out having surgury. Imagine that you have no income return to work to make a check …
I have had this insurance since January 2018, I pay nearly $1600/mo for a Bronze plan and have yet been able to access a provider list … it’s now August. I called customer service, although the representative was very nice, she too could …
While I have not had a catastrophic medical issue, I’ve had numerous medical issues and some surgeries. Regents BC/BS has been my health insurance company for 14 years and have had absolutely NO problems with coverage and payment. In the …
Seems like they’re desperate? Just ignored a call from them. Not sure how they got my number or why they called. I have excellent insurance, thank you.
I have been going the rounds between Regency BCBS of Utah and IHC for nearly 8 months. Both point fingers at the other, meanwhile I have been stuck with a bill that is not coded properly and not paid. Both are conducting unfair practices …
Eight weeks ago the cartilage in my knee gave out. My knee expanded to the size of a large grapefruit and walking normally became impossible. For two months, my doctor has tried to have me pre-authorized for surgery and we have been denied …
Apart from taking about two months to approve or deny a treatment, I never had an issue with these guys. Which, after my work switched insurance companies, I learned was a huge timesaver, less stressful, and I didn’t have anger issues. So thanks for a good first year of buying my own insurance. Miss you guys
I have never dealt with a company that has so many issues. I don’t know where to begin. Save yourself a lot of time and stress by going with another insurance company. They have issues ranging from payment/billing delays really long delays, …
Absolute top tier garbage right here. I have nothing positive to say about Regence. They are awful. Even if your job pays for a portion of the cost through these guys, do not take the bait. You’ll regret it, deeply.
They denied me for a life saving surgery because they claimed it wasnt congenital, even though we had proof that it was, but they still refused me. I wouldn’t recommend this insurance. I would give 0 stars if I could.
They will tell you which doctor to go to with the “find a doctor” tool based on your plan. However, they will show you doctors that are not in your plan in order for you to pay the entire cost on your own. In it for the money, Long live universal healthcare.
I have been on the phone with them for an hour, with them hanging up on me twice. I was told I met my deductible, and then the next month I’m told I haven’t. Now I have to come up with $300 extra dollars out of the blue for a medication …
Hi i had to cancel an appointment i had scheduled for 6 months because it has been over 3 weeks since Open Enrollment and they have not sent my ID cards nor can they find me in their system. I love that we get to use this wonderful …
If I could I would give them a zero they are the worst insurance. My wife had to go to the hospital to give birth to my kid and got the hospital bill shortly later and insurance hardly paid anything and according to their plan they are …
If I could leave a zero star review I would – absolutely a complete joke. Called to triple check that an urgent care was in-network after using their system to find the facility, only to be billed out-of-network for 100% of the lab work …
Worst insurance ever, they transferred me 7 times before I could speak with someone and when I finally talk to a person they didn’t help me and then I got hung up, it’s the worst worst.
This company will do anything they can to not have to pay for your healthcare. They are unprofessional and down right awful. THEY DO NOT CARE FOR YOU OR YOUR FAMILIES WELL BEING.
As with any other insurance company, the only thing that they care about is money. You file a claim, and it takes over 3 months to come back to you saying we cannot pay without mentioning the reason. They ask then to file an appeal, and it …
If only I could give 0 stars. Their blatant denial of care towards people with disabilities is appalling. They say they provide great coverage for everyone, yet drop their coverage in the middle of the year.
This is the worst health plan. Out of pocket is outrageous, rx cost, copays etc. Since April 2022 I’ve paid over $1000 in copays, rx cost, visit, Vaccinations.
Horrible company. I had ordered a CPAP machine on my insurance and they had agreed to pay and it was ordered in July. As of September I left my company. All this time I’m waiting for my order but because of national shortage of CPAP …
We can’t get ahold of this team. My wife is due in 10 days and it’s taken her entire pregnancy to get an answer whether or not they cover the doctor we’ve been seeing. …
Bait and switch. Said it would cover my preventative mammogram that I wasn’t keen on. Now I am stuck with a $600 bill with Intermountain Healthcare that I was told was in network but aparently isn’t. Nobody called me back after three …
If I could give 0 stars I would! These people DO NOT deserve to be in business, I always have return mail from them saying this is not their address when in fact it is. you try to call them and they give you the run around and never get an …
I work in the same building and we get dozens of people every month needing help but the Regence doors are always locked and their customers usually don’t know how to use the (confusing) touch screen directory, which gives inaccurate …
I’m so surprised to see so many negative reviews. The experience I had today, dang it I think her name was Erin? Best customer service experience of my life. And over the phone? I’ve been stressed for months over losing my insurance and …
TERRIBLE!!!!!!!!!!!
Horrible experience..
Terrible insurance.
BXBS < Mustard stain.
One of UT best workplaces
password reset is really horrible
The best service and the best products in Utah!
I believe
The website is not helpful at all.
Worst customer serving ever. 7 phone calls, 7 different answers…0 care for the customer.
I have had such a terrible experience with these guys. One star is too many.
They approved a 5 day out patient drug treatment for my kid. 5 days? Really? Thanks for nothing!
Poor customer service. Pathetic calling system. Can’t get anything right since we’ve had this insurance.
well their find doctor.tool doesn’t work….network hospital are not listed on their website….now I HAve to call them
These guys don’t take a hint I told them multiple times to remove my number from your call list and click the button to remove me from your call list and they continue to call me every morning at 10 a.m. like clockwork
The absolute worst! Deductables way too high for anyone, options for coverage very limited and service sucks! I miss select health!
terrible company has made my life hell the last two years. paying and returning bills over and over for no reason.
So very tired of spam calls from computer telling me about the great opportunity I have for enrolling in BCBS. I have insurance, LEAVE ME ALONE!
I wish i could give them NO stars! EVERYTHING about them is awful.
I have been surprised by how well they have worked with hospitals to pay bills. I have had zero claims denied.
When my family needed them most they were not there! Been on the phone with them for the last 3 days trying to figure this out what a joke! Maybe they will realize what a family needs when they need it. Maybe we can get some help.
If you have any physical health issues and want some mental ones added on, go with this insurer.
Very difficult to get any claims processed. Customer service seems to be very low on their list. Wait times are atrocious!! When you do finally speak with a representative, they are hesitant to give out any information for Utah providers.
I need help with a third party billing and Emma was so helpful, She followed up and got my issue resolved. I was so happy to have someone so professional help me out!
For the amount of money I pay for this insurance, you’d think there would be a single hospital that accepts it in SLC. Or that the health department would… Right now I’m paying hundreds of dollars a month for a worthless piece of plastic.
Regence is without a doubt the worst insurance EVER on the planet to work with! You get ZERO assistance from anyone. They switched to Availity which is a complete joke. I have never gotten the information I need from that website and when I …
I think this company is disgusting. I have had excellent health, never no health problems. I wanted to have a simple eblasion done because of heavy periods and they denied me. It irritates the hell out of me they can tell me no on a …
I am so happy to have REGENCE BCBS of Utah. They have saved my life with the very many and expensive procedures I have had. Their customer service has prompt and courteous. SOrry for many who have had a bad experience.
Jenny was so very helpful in getting one of my bills paid and figured out. She went above and beyond to investigate the situation and I just really appreciate her and the customer service
We have three family members with Blue Cross Blue Shield of Utah that have used them for many years. We wouldn’t have any other. Sometimes trolls and malcontents get on these sites. We think BCBS is great and very easy to do business with.
This place sucks. The sign up has been a nightmare. My employer uses Regence. I have been going back and forth trying to sign up for insurance! Nobody knows what the Hell they’re doing. I’m going to leave this review because the sign up has been terrible. If the insurance gets better I will come back and leave a better review.
I’m giving them one star only because I have to. I’m so sick of the scam calls today it isn’t funny. I’ve blocked several of their numbers. They call on different numbers within 5 minutes! No one has time for this. RUN from this …
Dealing with Regence feels much like a Seinfeld episode. You verify a preferred provider on their website, make an appointment and only find out later they don’t cover the preferred provider’s services. You know how to take the reservation …
HORRIBLE. I just had to call for the 4th time since my mountain biking accident last September to find out why a portion of my claim wasn’t paid, only to have to be asked AGAIN if “there is another party responsible” which I’ve stated now, …
I made Five phone calls today to try to get help with claims address for a patient. one of these was a conference call with the vendor just to get the Payer ID. I was hung up on, their lack of courtesy is one of the biggest issues!! …
I had to apologize to my doctor that I use Regence. Took over 1 week to get an MRI scan for my right knee. If you’re apologizing for your insurance, it’s time to get new insurance. Luckily my company is switching to Select Health at the end …
ABSOLUTE FRUAD! They cheat pregnant mothers!
RUN AWAY unless you want to pay the hospital $8600 out of pocket to have a baby! They are suppose to pay $3600 and CHEAT CHEAT CHEAT. Be prepared to pay HUGE …
Really enjoy the website. I feel as if I finally understand my benefits and know where I can go to receive care. They have a nifty widget online that helps you find doctors (i.e. providers) in your area. When I have called the customer service people, they have been cheerful and helpful.
I have had nothing but positive experiences with BCBC of Utah. They have gone out of their way in the past to call providers themselves and get them to change procedure codes for proper billing so I don’t end up paying things I shouldn’t be paying out of pocket.
I needed a procedure done that was a “preventable maintenance”. I called bluecross to make sure it would be covered. They said it would be 100% covered. Well guess what??! ust got a 750.00 bill in the mail from hospital. Now I have to …
Worst insurance ever. My son had a seizure and went by ambulance to the ER. They wouldn’t cover the ER visit because it was out of network. I had no control over where the ambulance took my Son. Totally out to screw you and don’t do the …
If you have #lipedema make sure you don’t get this insurance because they will not cover you for surgery AND they won’t allow you to appeal! You have choices and there are many companies that cover this painful disease! I know, I got it covered by another company.
Regence is by far the BEST insurance company to work with for outpatient mental health coverage. I have been working in private practice for 10 years and I am consistently very happy with how BCBS reimburses and the minimal hassles. I only WISH there were more insurance companies out there this easy to work with.
Bad company, all they care about is profit. They don’t care about their customers.
Wow! In what world would the health care industry deny a screening that could lead to cancer? All I get is, “Under the Affordable Care Act, this procedure is not covered”. Bunch of crooks that have turned out to be like any other insurance …
Wow, what a wonderful employee you have at Regence. Her name is Marti and she was professional ,empathetic and kind. She helped me wade through the mountain of bills I received and gave me important guidance on what I could do to help get …
Went in to check my coverage at 10:30 on a Wednesday. I walk into the Regence office and nobody was even there; the front door was unlocked and it seemed like a normal business reception area, except for the fact that not a single person …
I have had the same specialty prescription for years this year now I have to get a prior-auth on a monthly basis and I have to jump through so many hoops that I’ve lapsed on my prescription so have decided to just stop trying and take all …
Trying to find a family practice doctor on this insurance was a joke. Customer service provided me a list of “family practices” but upon calling them all one by one, they were OBGYN’s, podiatrists, ear/nose/throat doctors, etc. …
Regance sent me a letter telling me I needed to get a colonoscopy. I went and had procedure now they are telling me I am not covered because my policy is a grandfather policy basically no good. But price goes up every month but benefits …
Run around for pre authorization. Very poor customer service. Delay, delay on a medically necessary surgery. As a customer and premium payer you have no ability to communicate with this company.
Regence changed our policy and there was a disconnect between Regence and the hospital. Guess who got stuck with a $15,000+ bill. Ya that’s right us. They were however very nice about telling us they could not help us when we pay over $24k …
This is a terrible insurance company. I signed up over two months ago to guarantee an effective date of January 1, 2017. I have called many times to find out why I still do not have a member ID or insurance cards. I was told two weeks …
After being on hold for the better part of an hour and being passed from person to person, I was finally transferred to someone who could give me some information on what plans were available. The woman refused to help me because I …
I have been watching my wife try and get approved for a hernia surgery only to be told that her doctors did not submit the appropriate paperwork, or did not give sufficient descriptions in their notes. If a Doctor says you need surgery …
They have always been very helpful to us. Our son had cancer and other related complications so the bills were outrageously expensive and numerous. Regence Bluecross of Utah assigned us a representative to help us through the whole thing. …
This is a very poor insurance service. They question everything your doctor submits. A needed surgery gets denied and goes into appeal and denied. Pre ops wait 15 days before denying. I can’t work as my issues are severe. I think they are …
Despite the negative review on here, I have had a pleasant experience every time I called in to Regence. Our company switched to Regence in January and, although not the best coverage by far, the customer service has been excellent. My son …
Too bad you can’t give 0 stars because that would equate to exactly what Regence Bluecross has done for me and my family. Absolutly Nothing! These guys don’t care about their customers they are 100% in it for the money $$$. …
Too expensive for coverage. I was on a medical leave of absence for 6 weeks. Once I returned they took my entire paycheck 2 pay premiums missed while i was out having surgury. Imagine that you have no income return to work to make a check …
I have had this insurance since January 2018, I pay nearly $1600/mo for a Bronze plan and have yet been able to access a provider list … it’s now August. I called customer service, although the representative was very nice, she too could …
Will not tell you your card was declined. Not message or mail. They just canceled it.
While I have not had a catastrophic medical issue, I’ve had numerous medical issues and some surgeries. Regents BC/BS has been my health insurance company for 14 years and have had absolutely NO problems with coverage and payment. In the …
Seems like they’re desperate? Just ignored a call from them. Not sure how they got my number or why they called. I have excellent insurance, thank you.
I have been going the rounds between Regency BCBS of Utah and IHC for nearly 8 months. Both point fingers at the other, meanwhile I have been stuck with a bill that is not coded properly and not paid. Both are conducting unfair practices …
Eight weeks ago the cartilage in my knee gave out. My knee expanded to the size of a large grapefruit and walking normally became impossible. For two months, my doctor has tried to have me pre-authorized for surgery and we have been denied …
Apart from taking about two months to approve or deny a treatment, I never had an issue with these guys. Which, after my work switched insurance companies, I learned was a huge timesaver, less stressful, and I didn’t have anger issues. So thanks for a good first year of buying my own insurance. Miss you guys
I have never dealt with a company that has so many issues. I don’t know where to begin. Save yourself a lot of time and stress by going with another insurance company. They have issues ranging from payment/billing delays really long delays, …
Absolute top tier garbage right here. I have nothing positive to say about Regence. They are awful. Even if your job pays for a portion of the cost through these guys, do not take the bait. You’ll regret it, deeply.
They denied me for a life saving surgery because they claimed it wasnt congenital, even though we had proof that it was, but they still refused me. I wouldn’t recommend this insurance. I would give 0 stars if I could.
They will tell you which doctor to go to with the “find a doctor” tool based on your plan. However, they will show you doctors that are not in your plan in order for you to pay the entire cost on your own. In it for the money, Long live universal healthcare.
I have been on the phone with them for an hour, with them hanging up on me twice. I was told I met my deductible, and then the next month I’m told I haven’t. Now I have to come up with $300 extra dollars out of the blue for a medication …
Let’s just say that I am glad I have select health as my primary because regency does not know what they are doing
Hi i had to cancel an appointment i had scheduled for 6 months because it has been over 3 weeks since Open Enrollment and they have not sent my ID cards nor can they find me in their system. I love that we get to use this wonderful …
If I could I would give them a zero they are the worst insurance. My wife had to go to the hospital to give birth to my kid and got the hospital bill shortly later and insurance hardly paid anything and according to their plan they are …
If I could leave a zero star review I would – absolutely a complete joke. Called to triple check that an urgent care was in-network after using their system to find the facility, only to be billed out-of-network for 100% of the lab work …
Worst insurance ever, they transferred me 7 times before I could speak with someone and when I finally talk to a person they didn’t help me and then I got hung up, it’s the worst worst.
This company will do anything they can to not have to pay for your healthcare. They are unprofessional and down right awful. THEY DO NOT CARE FOR YOU OR YOUR FAMILIES WELL BEING.
As with any other insurance company, the only thing that they care about is money. You file a claim, and it takes over 3 months to come back to you saying we cannot pay without mentioning the reason. They ask then to file an appeal, and it …
If only I could give 0 stars. Their blatant denial of care towards people with disabilities is appalling. They say they provide great coverage for everyone, yet drop their coverage in the middle of the year.
This is the worst health plan. Out of pocket is outrageous, rx cost, copays etc. Since April 2022 I’ve paid over $1000 in copays, rx cost, visit, Vaccinations.
Great insurance. I have been covered by Regence for 3 years, and their service is fantastic. Not what you expect from an insurance company.
Horrible company. I had ordered a CPAP machine on my insurance and they had agreed to pay and it was ordered in July. As of September I left my company. All this time I’m waiting for my order but because of national shortage of CPAP …
We can’t get ahold of this team. My wife is due in 10 days and it’s taken her entire pregnancy to get an answer whether or not they cover the doctor we’ve been seeing. …
Bait and switch. Said it would cover my preventative mammogram that I wasn’t keen on. Now I am stuck with a $600 bill with Intermountain Healthcare that I was told was in network but aparently isn’t. Nobody called me back after three …
If I could give 0 stars I would! These people DO NOT deserve to be in business, I always have return mail from them saying this is not their address when in fact it is. you try to call them and they give you the run around and never get an …
I work in the same building and we get dozens of people every month needing help but the Regence doors are always locked and their customers usually don’t know how to use the (confusing) touch screen directory, which gives inaccurate …
I’m so surprised to see so many negative reviews. The experience I had today, dang it I think her name was Erin? Best customer service experience of my life. And over the phone? I’ve been stressed for months over losing my insurance and …