This organization is poorly operated. I get robo calls to reorder CPAP parts/masks etc. When I do need masks etc. They have everything bundled “ for quick ordering” which is a scam. Prices are very high. I order replacement parts from …
Six plus weeks to get my supplies — terrible customer service. I have no choice with my insurance — otherwise I would not to business with this company —
They have been harrassing me for years about 400.00 bucks I don’t owe you anything leave me alone! Now they taking me to court. there was 20 other people there they were trying to sue. give me a break they got paid by Medicare I’m on ssi.I have no money you blood sucking sucubis losers.stop picking on the disabled!
I wish my insurance would change to another supplier. They are the worst. The staff is rude, condescending, and unhelpful on even the basic issues. You can’t get even the slightest thing done with them. Everything is a battle.
Avoid at all cost. They have been caught in the past using unlicensed untrained respiratory therapist putting thousands of lives at risk. They do not care about your health only your money. Just Google a little news report by Joe shortsleeve. That will explain everything.
I tried to order a part for Philips Respironics DreamStation. After speaking with a rep and told to hold I waited 10 min with no reply.
Service today should be better than that. I can understand the low customer service ratings.
Stay away. Deceptive and inaccurate billing for items never received. The staff is unhelpful and often unwilling to assist. They will not work with or accept most health insurance plans and only inform you of this months later. They were ordered to pay $230k to Massachusetts in 2014 for fraudulent practices.
I’ve been getting supplies from Northeast for the past 10 years and I’ve always been treated with upmost courtesy, respect and care.. I just re-ordered supplies with Shannon and she was wonderful, Knowledgeable and helpful. Excellent company to deal with
I went to their store when first ordered coap by my doctor. The salesman spent more time training another person. He gave me the wrong mask. When I said it wouldn’t work he said come back within one month and he would give me a face mask. I …
Condescending and rude staff that instead of trying to help you with your mask or machine they look for ways to say you’re doing it wrong. Instead of helping me figure out my mask leak issues I was told “well you’re not giving yourself …
I’ve been a customer for over 10 years. Originally it was North Atlantic Medical Services and they provided an excellent service. In the past year I have found the staff to be unhelpful and rude. They have messed up my supply order and are …
My husband Glen got fitted last year and was able to adjust immediately with Sherrie’s expertise and recommendations. Now it’s my turn to get one and I cannot say enough about how pleased I am with the fitting, expertise and kindness of Sherrie. We will never consider another provider, Why fix what isn’t broken, lol! Nelle A.
Thank you for your help with my wife’s equipment. We know that the current lockdown has been effecting a lot of businesses; so we’re glad you were able to get the replacement CPAP filters and cushions out. (We’ve been with your company for 7 years!)
My experience with this company spans about 7+ years. Earlier on, they were very friendly and helpful over the phone but over the last year or so their customer service when ordering supplies has been terrible. With very few exceptions, I …
Maryann is the best person that I meet in regional home care she so nice person and very friendly I feel so comfortable with her in my appointment she is located in 55 union st in boston
I got fired after two weeks of being there without any reason. No one introduces themselves, very high school setting clichy work environment. They also know I have a learning disability and we’re not accommodating whatsoever. I would not recommend working for this agency.
I met with Sherry twice for help with finding the proper fitting cpap mask. She was so helpful and informative and really took her time to find a mask that was just right. …
I feel horrible because I forgot the woman’s name who helped me but she was absolutely fantastic walked me through everything sat there answered my questions relevant or not did not rush me and even shared some of her own experiences. I. I would highly recommend them
When I email customer service, they are really great. This is the only reason I give them two stars versus one. The reorder process is confusing – late and multiple emailed links, often followed by confusing robocalls. The local …
I was given my 1st new CPAP machine in 10 years. Juliya from Dr Anands office in Quincy was professional & thorough in explaining how to use it. As I am technologically challenged, she is to be commended
Betty was very friendly and professional. Described how to use my machine and made suggestions on what works best for the way I sleep. Thank you for all your help, April
I just received my new CPAP equipment and had a virtual session to set everything up with Danielle. Everything went well and I’m looking forward to working with you folks. Thanks Danielle!
Your Facility is top notch. I haven never experienced anybody as helpful as
Paul Goodin. I would recommend your company to anybody who develops
Sleep Apnea. My experience has been nothing but positive and i thank you
Indeed.
My doctors office sent over a prescription for the supplies I needed a few months ago. At the time, I had called and asked about the order, however they repeatedly told me that it has to go through this process and this process and “we …
The first customer service Rep was terrible, she was clearly a person fluent in English but one who could not listen or understand. The second Rep sounded unenthused but could and did answer questions. I guess price-gouging poor people who …
My experience with Maggie and the company has been top notch ! I received everything I needed and talking with Maggie on Zoom was very helpful. Maggie was a great teacher and I felt very comfortable talking with her and I learned alot ! Thank you for all you do !!
The WORST company ever. Call your doctor and insurance company and insist that they give you another approved supplier, or just order your supplies on-line since most insurance doesn’t cover much anyway. It would be worth it to not have to …
Another visit with Jody!🤩 I have ALWAYS been happy with my experience with Jody, she is so knowledgeable and clear in her explaining of CPAP related questions. This was a visit to pick …
I have been using CPAP equipment for over 10 years. I was told by my pulmonologist that I needed new equipment. Regional Home Care was recommended so I met with a representative who gave me the Airsense 10 Respond machine and recommended …
I would absolutely recommend this place. I brought my aunt in for a fitting assuming that they would have a wheelchair that we could use to get her into the building, unfortunately they did not😞 The employee was very accommodating and …
Jenn at the Danvers office was very helpful in answering my questions and demonstrating the options to choose from.Jenn is very knowledgeable and an asset to your company.
I met with Jessica Confer CRT at the Framigham office to pick up my CPAP machine.She was friendly, polite and professional.Jessica was able to put me at ease with her ability to answer all my questions at my appointment and sent me home …
Had a very nice visit at the South Burlington, VT office when i picked up my new cpap machine. The gentleman that helped me had such a kind & gentle disposition, it made the experience painless and even enjoyable! Thank you for such great service! I’m very happy i switched to Regional Home Care for my cpap needs. 😁 …
Answered all my questions. Was super informative. When I went to bed the first night with my mask it was easy to get going because of what I learned from my setup appointment. She’s very good at her job!
I was received by Betty who was very courteous and professional. She explained everything in detail and I was able to pick up a lot of information. This was one of the best experiences I’ve had. Thanks Betty.
I have been dealing with Regional Home Care since 2017.Have found them helpful and easy to work with. Had appt. on 1/31 at the Bedford NH office,Doreen B.(RT) was excellent.
I have been glad to have RHC’s competent systems in charge of my CPAP. Reminders for supplies work like clockwork. I recently moved and have to transfer to a new durable medical supply company and getting my information transferred was completely painless and everyone I’ve ever talked to on the phone was super helpful. Thank you!
Becky did a great job in the Westspringield office she is very helpful, kind and caring. I definitely would recommend regional home care as a supplier because they exceed your needs and make sure that you are doing well.
Today, a technician named Patrick came out to our house to show my mom (and I) how to use her oxygen tank properly and he was SOOO easy-going! He was also really informative, taking the time to explain everything in detail and he was just …
Was waiting for a CPAP machine since January. In August, I still hadn’t received the machine. I called in late August and they told me that they left a voicemail, a text message, and a physical letter. I have saved every last voicemail …
Experiencing something for the first time can be a little intimidating. So it was with the CPAP. I met Betty, the clinician at Regional Home Care and she explained everything about the machine. She answered my questions and anticipated the …
Not sure where to begin –
Initially, it was such a good experience beginning in Rocky Hill, CT. The rep was completely competent and so experienced. Things went well for a year. Then the …
My husband had appointment with John in the Bedford New Hampshire office. John was very friendly and very knowledgeable. He answered my husband questions and concerns about the different mask and helped him find a mask that would work best for him.
My Husband showed up for Cpap fitting, he was met at the door by the nicest guy name John RT. He made my husband feel very comfortable. Explained every aspect of his machineand his Head gear and how to care for it. He took the time to …
Had a great experience with my virtual appointment with Maggie. She reviewed everything, answered all my questions and went through everything in an easy to understand way. After the call I felt I had enough knowledge to be successful and where to go for support if needed.
This company has it together they know what great service is. Jessica worked with me and was very professional and a wealth of knowledge. Light years ahead of some of the big national companies. This was one of the most positive experiences with this type of company that I have ever had.
This organization is poorly operated. I get robo calls to reorder CPAP parts/masks etc. When I do need masks etc. They have everything bundled “ for quick ordering” which is a scam. Prices are very high. I order replacement parts from …
WORST CUSTOMER SERVICE
Easy resupplies once approved by Insurance
Always great service
Find another provider. Gross negligence all around!
So pleased with effortless and pleasant and knowledgable staff assistance. Thank you everyone.
Think the reviews speak for themselves. Clean house and get new staff
Everyone was friendly and helpful!
I recently called there for service and found the staff to be helpful and prompt. A very pleasant experience.
Had a great experience with Chassidy!
Great customer service
The staff is always friendly and helpful and my CPAP supplies arrive quickly. A+
A 30 day return policy kinda stinks if your doctor orders you to wear the product for 30 days….also very Rude
Promt, organized, helpful, way better than any other medical supplier I have used
Stay clear, the purchasing part may be better than the employment part. See other reviews on other sites lots of negative feedback and its true..
Six plus weeks to get my supplies — terrible customer service. I have no choice with my insurance — otherwise I would not to business with this company —
Poor communication. Very unorganized and not professional. Complete disaster of communication skills here. I do not recommend.
Staff has always provided quality customer service and now they provide tracking for your order.
Fantastic service and unbelievably friendly. Jasmine is the best!
Paula was very thorough and informative.
They have been harrassing me for years about 400.00 bucks I don’t owe you anything leave me alone! Now they taking me to court. there was 20 other people there they were trying to sue. give me a break they got paid by Medicare I’m on ssi.I have no money you blood sucking sucubis losers.stop picking on the disabled!
I wish my insurance would change to another supplier. They are the worst. The staff is rude, condescending, and unhelpful on even the basic issues. You can’t get even the slightest thing done with them. Everything is a battle.
Avoid at all cost. They have been caught in the past using unlicensed untrained respiratory therapist putting thousands of lives at risk. They do not care about your health only your money. Just Google a little news report by Joe shortsleeve. That will explain everything.
Lynn was extremely professional and informative.
Very pleasant experience. They answered all my questions and helped me understand how it works.
I tried to order a part for Philips Respironics DreamStation. After speaking with a rep and told to hold I waited 10 min with no reply.
Service today should be better than that. I can understand the low customer service ratings.
Stay away. Deceptive and inaccurate billing for items never received. The staff is unhelpful and often unwilling to assist. They will not work with or accept most health insurance plans and only inform you of this months later. They were ordered to pay $230k to Massachusetts in 2014 for fraudulent practices.
Joshua at the Randolph office was great, spending as much time as I needed to learn all about my new CPAP MACHINE. 😁 …
Very helpful, answered all my questions, and explained everything well! Thank you!
I’ve been getting supplies from Northeast for the past 10 years and I’ve always been treated with upmost courtesy, respect and care.. I just re-ordered supplies with Shannon and she was wonderful, Knowledgeable and helpful. Excellent company to deal with
I went to their store when first ordered coap by my doctor. The salesman spent more time training another person. He gave me the wrong mask. When I said it wouldn’t work he said come back within one month and he would give me a face mask. I …
Condescending and rude staff that instead of trying to help you with your mask or machine they look for ways to say you’re doing it wrong. Instead of helping me figure out my mask leak issues I was told “well you’re not giving yourself …
I’ve been a customer for over 10 years. Originally it was North Atlantic Medical Services and they provided an excellent service. In the past year I have found the staff to be unhelpful and rude. They have messed up my supply order and are …
I challenge the owner/president or CEO to call or contact me about unprofessional/lack of service
My husband Glen got fitted last year and was able to adjust immediately with Sherrie’s expertise and recommendations. Now it’s my turn to get one and I cannot say enough about how pleased I am with the fitting, expertise and kindness of Sherrie. We will never consider another provider, Why fix what isn’t broken, lol! Nelle A.
Thank you for your help with my wife’s equipment. We know that the current lockdown has been effecting a lot of businesses; so we’re glad you were able to get the replacement CPAP filters and cushions out. (We’ve been with your company for 7 years!)
My experience with this company spans about 7+ years. Earlier on, they were very friendly and helpful over the phone but over the last year or so their customer service when ordering supplies has been terrible. With very few exceptions, I …
Maryann is the best person that I meet in regional home care she so nice person and very friendly I feel so comfortable with her in my appointment she is located in 55 union st in boston
I got fired after two weeks of being there without any reason. No one introduces themselves, very high school setting clichy work environment. They also know I have a learning disability and we’re not accommodating whatsoever. I would not recommend working for this agency.
Home visit representative was highly personable, credible and empathetic!
Jessica, was very nice, very thorough, and most importantly she really knows her stuff!!
Thank you it was a very enlightening and educational session
I met with Sherry twice for help with finding the proper fitting cpap mask. She was so helpful and informative and really took her time to find a mask that was just right. …
Jody did a great job understanding my concerns and resolving them
Wonderful experience. My technician was very knowledgeable of the products.
Lynn was fantastic. She was very patient with me and thorough. Spent as much time as I needed to find the right piece of equipment
I feel horrible because I forgot the woman’s name who helped me but she was absolutely fantastic walked me through everything sat there answered my questions relevant or not did not rush me and even shared some of her own experiences. I. I would highly recommend them
When I email customer service, they are really great. This is the only reason I give them two stars versus one. The reorder process is confusing – late and multiple emailed links, often followed by confusing robocalls. The local …
Sara was very thorough, well-organized, patient, and helpful.
Jon was awesome! Need different style mask and he fit me for a new one quick and efficiently. Thank you Jon!
I was given my 1st new CPAP machine in 10 years. Juliya from Dr Anands office in Quincy was professional & thorough in explaining how to use it. As I am technologically challenged, she is to be commended
Betty was very friendly and professional. Described how to use my machine and made suggestions on what works best for the way I sleep. Thank you for all your help, April
I just received my new CPAP equipment and had a virtual session to set everything up with Danielle. Everything went well and I’m looking forward to working with you folks. Thanks Danielle!
Your Facility is top notch. I haven never experienced anybody as helpful as
Paul Goodin. I would recommend your company to anybody who develops
Sleep Apnea. My experience has been nothing but positive and i thank you
Indeed.
Sarah was patient when explaining my new equipment. She answered all questions. She was quite professional. Thank you
Ken came over to explain how the sleep machine work and he was just awesome easy to understand thank you
My doctors office sent over a prescription for the supplies I needed a few months ago. At the time, I had called and asked about the order, however they repeatedly told me that it has to go through this process and this process and “we …
The first customer service Rep was terrible, she was clearly a person fluent in English but one who could not listen or understand. The second Rep sounded unenthused but could and did answer questions. I guess price-gouging poor people who …
Went to the office in North Andover. It was a very good experience. Sara was very pleasant and helpful.
My experience with Maggie and the company has been top notch ! I received everything I needed and talking with Maggie on Zoom was very helpful. Maggie was a great teacher and I felt very comfortable talking with her and I learned alot ! Thank you for all you do !!
The WORST company ever. Call your doctor and insurance company and insist that they give you another approved supplier, or just order your supplies on-line since most insurance doesn’t cover much anyway. It would be worth it to not have to …
Another visit with Jody!🤩 I have ALWAYS been happy with my experience with Jody, she is so knowledgeable and clear in her explaining of CPAP related questions. This was a visit to pick …
I have been using CPAP equipment for over 10 years. I was told by my pulmonologist that I needed new equipment. Regional Home Care was recommended so I met with a representative who gave me the Airsense 10 Respond machine and recommended …
I would absolutely recommend this place. I brought my aunt in for a fitting assuming that they would have a wheelchair that we could use to get her into the building, unfortunately they did not😞 The employee was very accommodating and …
Jenn at the Danvers office was very helpful in answering my questions and demonstrating the options to choose from.Jenn is very knowledgeable and an asset to your company.
The technician Greg, was awesome.I felt really comfortable with him and the Regional Home Care service. I Highly recommend this company.
Jasmin was outstanding. She answered all my questions and explained everything with ease.
I met with Jessica Confer CRT at the Framigham office to pick up my CPAP machine.She was friendly, polite and professional.Jessica was able to put me at ease with her ability to answer all my questions at my appointment and sent me home …
Had a very nice visit at the South Burlington, VT office when i picked up my new cpap machine. The gentleman that helped me had such a kind & gentle disposition, it made the experience painless and even enjoyable! Thank you for such great service! I’m very happy i switched to Regional Home Care for my cpap needs. 😁 …
Answered all my questions. Was super informative. When I went to bed the first night with my mask it was easy to get going because of what I learned from my setup appointment. She’s very good at her job!
Keith is a pleasure to deal with. He explained my new cpap machine out to me very well. Thank you for an easy experience.
I was received by Betty who was very courteous and professional. She explained everything in detail and I was able to pick up a lot of information. This was one of the best experiences I’ve had. Thanks Betty.
I have been dealing with Regional Home Care since 2017.Have found them helpful and easy to work with. Had appt. on 1/31 at the Bedford NH office,Doreen B.(RT) was excellent.
I have been glad to have RHC’s competent systems in charge of my CPAP. Reminders for supplies work like clockwork. I recently moved and have to transfer to a new durable medical supply company and getting my information transferred was completely painless and everyone I’ve ever talked to on the phone was super helpful. Thank you!
Becky did a great job in the Westspringield office she is very helpful, kind and caring. I definitely would recommend regional home care as a supplier because they exceed your needs and make sure that you are doing well.
Today, a technician named Patrick came out to our house to show my mom (and I) how to use her oxygen tank properly and he was SOOO easy-going! He was also really informative, taking the time to explain everything in detail and he was just …
Was waiting for a CPAP machine since January. In August, I still hadn’t received the machine. I called in late August and they told me that they left a voicemail, a text message, and a physical letter. I have saved every last voicemail …
Experiencing something for the first time can be a little intimidating. So it was with the CPAP. I met Betty, the clinician at Regional Home Care and she explained everything about the machine. She answered my questions and anticipated the …
Not sure where to begin –
Initially, it was such a good experience beginning in Rocky Hill, CT. The rep was completely competent and so experienced. Things went well for a year. Then the …
My husband had appointment with John in the Bedford New Hampshire office. John was very friendly and very knowledgeable. He answered my husband questions and concerns about the different mask and helped him find a mask that would work best for him.
My Husband showed up for Cpap fitting, he was met at the door by the nicest guy name John RT. He made my husband feel very comfortable. Explained every aspect of his machineand his Head gear and how to care for it. He took the time to …
Had a great experience with my virtual appointment with Maggie. She reviewed everything, answered all my questions and went through everything in an easy to understand way. After the call I felt I had enough knowledge to be successful and where to go for support if needed.
This company has it together they know what great service is. Jessica worked with me and was very professional and a wealth of knowledge. Light years ahead of some of the big national companies. This was one of the most positive experiences with this type of company that I have ever had.