Registry Monitoring Insurance Service Reviews ( 150 )
Our MC record on FMCSA was incorrectly updated by a 3rd party insurer that had nothing to do with us. This error shut us down with RMIS for days and no exception/escalation was provided even though all other parties were more cooperative and timely. This is very a very disappointing policy. RMIS is bad for the industry.
Wow carriers beware its gonna take hrs to complete this. I swear by the time this is completed you will be so fustrated you will give up. You can be turned down for a load because a file cant be compressed!!!
Last time it took 5 minutes to update my status with my broker now Registry monitering telling me it can took 24-48 hours. I already turned off from three loads
They won’t answer the phone, will place you in hold for over a hour and when your place is 1st they will either hang up on you or place you on a hold and hang up again.
Frankie, I was in critical situation, he understood what I was talking about, and Frankie did everything he could possible do to help me get back on the road I appreciated you buddy & thank you so much.
Takes forever to get someone on the phone, it also takes then an eternity to update your certificate of insurance you got to keep ans keep calling, frustrating…..
The site is a very nice site and Helps you get signed up with the brokers within 10 minutes sometimes less if you know the format I spoke to a representative by the name of Carlos Today he was very informative helped me through one little …
Great experience with this company! We had some issues with links between insurance and MIMI was able to help me and get it taken care of asap, very quick response time and very pleasurable to talk to !
WOW! What can I say RMIS is the best! I really enjoy working with the whole team there! Suzette is always on the ball when it comes to keeping our freight moving!
Basically I haven’t worked a whole week losing thousands
Of dollars because this company play games with my insurance
Certificates, my insurance agent sent total of six certificates …
Lee bowen!
Was absolutely amazing this man is a hard worker and is so into helping others we need more people like him everywhere i cant stress enough, the level of …
Really nice and knowledgeable lady by the name of Cheyenne helped me
onboard with a major parcel company because my insurance company kept sending RMIS the wrong info which made the processing take longer than normal, luckily I …
Great shout out to this company. Mimi in special accounts is the most efficient and professional person I have ever had the pleasure to work with. Thank you Mimi for all your help.
Mimi was my point of contact and she was so very helpful and kind. She was on it! She took care of me and the issues I was having. Great experience! THANK YOU😁 …
If you any problems the person to contact is Mimi Sanchez. She sorted my issues and got back to booking loads in less than 25mins once i contacted her.
Mimi helped us out she was great… I had called in and had an issue which she fixed right away few days ago… today I had the same problem.. thankfully she gave me her email address… I sent her an email… she replied back saying she …
Not sure what the first two people who Google Reviewed RMIS are talking about, because my experiences with RMIS has been nothing short of tremendous. As a principled member of a 3PL company, I’ve been a client of RMIS for 3 going on 4 …
One of the worst company to work with, I got my account suspended with many brokers because of the insurance not updated in time, can’t reach them by phone either
i do,nt who is handling this company,, i m calling from almost 4 months for cancel there service,, no one helping ,,,still picking funds from my account ,,, look like fraud company,,, I says never ever use this company service go some where else,,, From:- LINK STAR INC
Every time I call RMIS I am treated with incredible respect and they handle every challenge quickly and professionally. Other companies want your business, but once they have it you become invisible. Not RMIS, they care and have impeccable service.
Having RMIS has been such a great asset to my company. I’m only sorry I waited so long. Their team of bilingual Customer Service Reps have been invaluable-so a big thank you to Nick and Bill and everyone at RMIS. …
I was really impressed with the knowledge of the customer service team, especially Navil and Josefina. They both worked together to help me solve registration issues online and made a complicated process go smoothly, and on top of that they are both easy to talk to! Great experience overall!
Shoutout to Sara M, Frankie, & the Data entry team at RMIS today hustling to help me update an error in a carriers insurance in record time literally saving me on a very last minute shipment for our customer today. You made my day man.
Great customer service! I lucked out and got to work with Lee Bowen. This guy needs a pay raise! Nice, helpful and knows his job…..RMIS better work hard to keep him! …
I finished the registration packet 6 months ago and still shows no coverage and they want everything sent by your insurance broker and will not accept anything other than what your insurance agent sends I wish ready auto would quit using them they are a joke and can’t get ahold of anyone there
usually, only disgruntled customers take the time to write a review in order to vent their frustrations. this is why i wanted to make sure to make it known how happy i am with rmis. they are very knowledgeable, thorough, and understand how important my shipping needs are. thank you for a positive and seamless experience, rmis!
Obdulia Hernandez– Account Specialist Lead Is the absolute best!! I had continuous problems with my agent not properly inputting my company Data. Obdulia went over and beyond to ensure I was assisted. It is apparent that she is a stellar, exemplary employee that cares about all her clients. Thank you for being amazing thank you.
Was having some proof of insurance issues called RMIS & got lucky with help from Marla !!! she showed up and showed out !!! her customer services skills are hard to come by she quickly realized what the issue was with know help from me and took care of it Marla is a one stop shop thank you again Marla !!!!…..
All I can say is Carlos was very professional and also understanding about my saturation. He gave me the information I needed to work on to address my problem. He was very concerned about my saturation and told me if I need anything more to …
This week I made a few calls to RMIS to get my Truck Insurance updated. I spoke to Lee, and he was extremely, extremely professional and helpful to me. He made sure got updated and in order. I just wanted to shout out my appreciate to Lee …
We had a problem updating our certificate in the RMIS. Tried to do everything and anything but couldn’t. Got locked out, no broker would work with us. We were desperate. Then I got Mirem (Mimi) Sanchez’s contact. Only minutes later I …
RMIS is the worst. First it takes them 2 days to receive an updated cert, then they take their sweet time to review it and update your files. Not to mention every time I call it, they have some sort of “false alarms” that randomly show up …
I have been having trouble with registering for J.B. Hunt, CH Robinson ,and Total Quality Logistics. J.B Hunt has been the the ones that had been giving me trouble due to a IRS issue but once I contacted them. I was still having issues …
Cheyenne was Amazing! After dealing with a lot of different departments she came to our rescue. She was very helpful and stuck with it and pulled us through our roadblocks !
I dealt with Lee Bowen today from the transportation department of RMIS and boy was he helpful! I have been getting the run around by a few other employees last couple days and today I had the pleasure of speaking with Lee and he took care of all my issues! Thanks Lee!
Carlos is the best example of what customer service looks and acts like. I was very upset with the first response i got from this company but when Carlos answered my 2nd call he took on my frustration without feeling as if i was attacking …
Carlos Vieira at RMIS was so helpful in assisting me with getting my credentials updated. His empathetic and friendly attitude was very helpful in keeping calm. We were down to the wire on getting updated credentials into the system so …
I am ONLY giving a 5 star review because of the work Lee did for me. I have been dealing with an issue with my insurance for almost 10 days and Lee went far beyond the call of duty to make sure everything on RMIS side was correct. I cant …
Called and chat several times for them to update my COI and they kept saying it was on the line to be updated, 2 days after was not updated yet and I lost a few load due to their poor attitude and uncooperativeness. would rather pick Mycarrierpacket over them
Horrible with updating your COI to their system so that the brokers can allow you access to the load boards. Please have your insurance agent email your updated policy information at least a week or two prior to expiring. The wait time to …
I have contacted this company several times to have my insurance info updated in there system and every time I get the same reply. “It’s being processed we close late. today you can check with us by the end of the day”. I’m tired of …
I’ve been trying to contact their customer service team and after waiting for almost one hour on hold they put me on hold again and then hang up on me. This is just unacceptable, worst customer service ever. There should be a zero star rating because that’s what they deserve.
I’m glad that RMIS made it clear that they really want to be there to support me through any challenges that may arise. I didn’t hesitate to contact customer service when I was training a new employee. Carlos was exceptional. Thanks to you …
I was dealing with a frustrating situation, someone not doing their job. I emailed Mirem (Mimi) Sanchez last week about this, she immediately emailed the company that wasn’t completing information that was needed. Fast forward to this …
RMIS customer service is exceptional , i had the pleasure of speaking with Lee Bowen and this gentlemen is a river of knowledge , he quickly sent me links to access my account update my W9 and told me exactly what i need from my insurance …
Horrible. When you call they leave you on hold forever, then they send you to a voicemail (which I doubt anyone listens to, since they never call you back) and hangs up on you. Then when you call back, you are worst off in a further away …
I had the pleasure of speaking with Carlos today as I needed assistance with a technical issue as I was trying to register via RMIS. He was professional, courteous, and kind. It is refreshing to receive assistance and to encounter a …
The WORST CUSTOMER SERVICES EVER! I just spoke to some guy who told me I SOULD NOT DO BUSINESS FOR 6 DAYS because he wont update my certificate earlier. When I asked to speak to his manager he refused to transfer me. I asked for his name …
the worst company never update my insurance I always lose money and to communicate with them it takes at least 1 hour for them to tell you that everything is fine but it is not true when you submit an application with your insurance they always say that your insurance it’s not good 👎👎👎👎👎👎👎👎👎 …
Horrible customer service. I am an insurance agency owner and deal with this company everyday. They are unable to keep up with the daily certificate request..causing truckers to sit and lose money. Waiting on hold 45 min+ Some days. This is an everyday issue with my clients.
I hope the owners of RMIS realize that they’re making their customers pay more for services. Not getting more people certified and making the process extremely hard to get certified makes less vendors. There’s going to be less competition. …
From my end, what I am seeing over the last couple of years of paying RMIS as a vendor is that they are failing at being time efficient for themselves, their customers, their vendors/subcontractors and the vendor/subcontractor insurance …
Horrible experience. Hold times are over 20 minutes. Chat feature doesn’t work half the time, I would never use this company. If you are working for someone who uses RMIS for certificate of insurance verification, expect major delays in getting paid.
I do not normally write reviews, but Jennifer O. has displayed exceptional customer service. She is very responsive and has assisted me with various vendor issues. She definitely deserves KUDOS!
There’s a Customer service representative called DOLORES at this company who I talked to this morning about Insurance policy update and to be honest this rep has got everything it takes to call someone a Customer Service representative, …
Having worked with this company for years I can say that when you work with them expect nothing less than a huge call center of reps who, for the most part, there are exceptions, don’t really want to help you. They take days to respond to …
Companies can easily loose clients for not being certified because they decide to ask for something different every time they need something. Your insurance company will send them what they ask and they’ll ask for something else that has …
if you are thinking of hiring this company DO NOTTTT!!! I am a vendor, and when a potential client tells me they use this company I instantly deny them. They lack customer service, and they cannot teach their employees to work. My insurance …
The customer service is exactly what everyone else says about it, nonexistent. Trying to update a carrier’s insurance is literally a 72 hour process even if you have COI & all paperwork. They are honestly just pretty useless & you have to sit on the phone for 20 minutes before you get a representative
As an insurance agent, dealing with this company is a nightmare. We’ve sent numerous COIs with all requirements and they keep getting denied. Staff is not helpful at all as they refuse to communicate what needs to corrected. My client is …
A young lady named Nicole helped me out this morning.. She would not let me get off the phone until I was certified. She worked with my insurance company and got it done. I was having a problem and it wasn’t RMIS it was with my insurance …
So basically companies use them for insurance verification purposes, but they dont update your information, so when you send renewal information they never update it, so your not able to conduct business which result in loss of revenue, …
This is review is without malice towards anyone and is written in all honest. In my view, RMIS is doing a great disservice by interfering in a client’s Insurance matters. I am not sure what is the need for anyone to use the services of …
I wait for 50 Mins to Talk to a Sales Guy & They picked up the call and said the dept is closed .
Can anyone will tell me how good you are in monitoring services if you re …
Esmeralda Sanchez was a life saver today. She was able to help me through the issues I was having updating my information. The customer service she provided was outstanding. I wish more people were as helpful and thorough as Esmeralda.
Rude, unprofessional and continued to cut me off when trying to communicate the problem. During the conversation there was loud noise in the background that sounded like a party. The representative was Saul Arreola. When I asked to speak to …
Shout out to MIMI! She’s the best! Courteous, professional, prompt, first class service with a pleasant personality! She can make anyone feel at ease and most comfortable with her down to earth witty banter!
I don’t know that I’ve ever dealt with a company that makes the simplest things so difficult. Classic example of a company that follows the “letter” of the law, without having any understanding of what the “letter” means. Miserable incompetence.
If you get to call RMIS ask for Raul Rodriguez. He is very professional and has the good habit of responding emails and calls. Great customer service.
Thank you Raul.
I called in for a particular situation with my company’s insurance. Frankie Rivera was the random agent answering my call. So happy he did! I have never encountered a more helpful and sincere agent. I hope RMIS knows the gem they have!!
RMIS is the worst company I have ever dealt with. They don’t update the insurance information you send them and give you the run around. Lost so much money because of their incompetence. We as vendor are at the mercy of this horrible …
For the company was supposed to provide insurance confirmations between brokers and the carriers. They are absolutely incompetent. It took them more than a week to update insurance renewal. Zero stars. Try to avoid any kind of business with these people
As a contractor who has to deal with over 6 different verifying companies, we absolutely dread dealing with RMIS. All other 5 verifying companies are easy, fast and never had an issue with. We have logged down over 14 office hours dealing …
We are a brokerage firm trying to be a client of RMIS and have been reaching out to the Truckstop team for almost 3 weeks but no one is calling us back or reaching out, the phone number associated with RMIS can’t take voice mails because it’s full. Very bad customer service.
Worst company in the world. Pointless to because 90% of brokers you can just send documents back singed you dont have to fight the rims system thats broke and doesent work for hours and doesent let you register in the right category. All …
Fraud company! At the end of the day I felt like I worked for them. They collect the yearly free and that’s it from there. I spent a year trying to get certified for them only to keep switching up documents with new wording. I lost a lot …
WORST COMPANY EVER!!!!!! I hope that my clients that retain RMIS read these reviews and consider changing! Certificates and yearly compliance re-newals can take WEEKS to complete!!! And if you have money that’s owed to you RMIS can hold it …
They are claiming our authority is out of service which is not the case, we have our authority approved on the safer system. We have been in business since 2018 and we have not had anything like this happen. This company is not updating …
Worse Company Ever. As a Vendor it takes me two months to get certified every time we add a property or every time our insurance renews. My insurance agents hate dealing with these incompetent company that make you loose clients and make …
August 2022: Customer representative was unpleasant/sour and condescending. Seemed annoyed at my questions. It must be a miserable place to work. I have tried sending documentation to them multiple times to obtain compliance, but they keep …
Our MC record on FMCSA was incorrectly updated by a 3rd party insurer that had nothing to do with us. This error shut us down with RMIS for days and no exception/escalation was provided even though all other parties were more cooperative and timely. This is very a very disappointing policy. RMIS is bad for the industry.
Slower than molasses
Good services…
2 days to update insurance
Best service
Excellent Performance, very Professional!
Very bad at communication.
Great customer service, Thank you!
Bad service Horrible customer service
Great customer service, professional and kind.
the worst company in the trucking business
They are fair
Really hard reach out to anyone
Mimi was Great thanks for the help as always…
Extremely sucks when you need help on the weekend and there is nobody available at all to help
Carlos helped me out.Great services!
Dolores was great! Very helpful!!!
Incapable
Staff member Carlos was very helpful and polite.
Travis was amazing today. Very helpful.
24 to 48 hours to process???,,really???,,oh yeah I forgot they are located in California
Great customer service. Helped me tremendously
They’re very professional and respond quickly and efficiently.
Great
P. I. T. A. Insurance monitoring company.
Obdulia was very knowledgeable and professional. Thanks.
Heather was Great, so helpful and courteous!!!
Totally unqualified employees. Probably can’t do the job. An absolutely rude to the customers
Exceptional company with an amazing team of professionals. They know the meaning of customer service.
Really Amazing experience , Marla Wright was amazing and very helpful, Thank you a lot.
Waited 1 hour and 3 minutes for someone to pick up the phone and I was disconnected
I was helped by Carlos, great customer service, would call back & ask for him again, very helpful, very kind.
Carlos Viera attended me friendly, Carlos knows his job very well and knows what the client needs
Wait an hour on line and no one answered my call…poor customer service
Exceptional customer service over the course of 4 days by Mimi Sanchez. Couldn’t be happier.
They answered all my questions promptly & clearly
If you care anything about your vendors you will stay far away from this company.
Insurance agent sent in the renewal on 26th Feb and until today still not updated
My staff members no longer have to manage this labor intensive compliance requirement Thank you RMIS …
It takes them a week to update the insurance certificate… what a joke!
Maria was great. I couldn’t understand anything until I called and she picked up. I’m relaxed now.
Wow carriers beware its gonna take hrs to complete this. I swear by the time this is completed you will be so fustrated you will give up. You can be turned down for a load because a file cant be compressed!!!
Worst experience ever. I can’t believe anyone will use this cap.
Carlos is a great guy. Definitely deserves a raise. JUST DO IT AND GIVE THE MAN A RAISE!!
Take to long to update insurance information can’t work till they update
Horrible service, most difficult company to deal with, and the staff is so unprofessional, and unhelpful over the phone.
Awful awful in deed. I’ve been waiting weeks for them to update my insurance. I’ve lost several loads for that. Terrible service
Dolores Garcia! Was the best person I ever talked to at RMS! Very patient and helpful! Thank you so much!
Carlos was great to work with! Polite, professional, and got straight to the point!! Great customer service.
Last time it took 5 minutes to update my status with my broker now Registry monitering telling me it can took 24-48 hours. I already turned off from three loads
They won’t answer the phone, will place you in hold for over a hour and when your place is 1st they will either hang up on you or place you on a hold and hang up again.
Very helpful phone support!
Easy and friendly staff
Not ever easy to be critical of a company, but these guys are simply assh**’s! Do not do business here.
They are always helpful and pleasant.
Frankie, I was in critical situation, he understood what I was talking about, and Frankie did everything he could possible do to help me get back on the road I appreciated you buddy & thank you so much.
I never take the time to write reviews but felt inclined to give RMIS a shout out. They were very pleasant and made things simple for me!
Takes forever to get someone on the phone, it also takes then an eternity to update your certificate of insurance you got to keep ans keep calling, frustrating…..
This people will keep you on hold for 1 full hour just to hang up. Worst service.
40 minutes on hold and still no one is answering, the machine is saying I am second in line for the past 30 min. Horrible.
The site is a very nice site and Helps you get signed up with the brokers within 10 minutes sometimes less if you know the format I spoke to a representative by the name of Carlos Today he was very informative helped me through one little …
Great experience with this company! We had some issues with links between insurance and MIMI was able to help me and get it taken care of asap, very quick response time and very pleasurable to talk to !
As a DOT COMPANY The people in there really get involved in your issues and they solve them
WOW! What can I say RMIS is the best! I really enjoy working with the whole team there! Suzette is always on the ball when it comes to keeping our freight moving!
Basically I haven’t worked a whole week losing thousands
Of dollars because this company play games with my insurance
Certificates, my insurance agent sent total of six certificates …
@Adriana Sanchez you are excellent at your job, very patient with customers. You are truly a life saver. Thank you for your assistance.
I was on hold for over 55 minutes! Finally made it to number 1 in the queue only to get hung up on. I have sent numerous emails and no response.
Lee bowen!
Was absolutely amazing this man is a hard worker and is so into helping others we need more people like him everywhere i cant stress enough, the level of …
Really nice and knowledgeable lady by the name of Cheyenne helped me
onboard with a major parcel company because my insurance company kept sending RMIS the wrong info which made the processing take longer than normal, luckily I …
Great shout out to this company. Mimi in special accounts is the most efficient and professional person I have ever had the pleasure to work with. Thank you Mimi for all your help.
24 hr to update mc reinstatement 48 to update insurance. This is unacceptable. It never took this long when everything went through the brokers.
RMIS’s customer service is top notch. They help speed up the cert process so I can conduct my business. …
It was nice environment but the lighting killed my eyes, make sure you get the blue light glasses as it really helped.
Mimi was my point of contact and she was so very helpful and kind. She was on it! She took care of me and the issues I was having. Great experience! THANK YOU😁 …
If you any problems the person to contact is Mimi Sanchez. She sorted my issues and got back to booking loads in less than 25mins once i contacted her.
Mimi helped us out she was great… I had called in and had an issue which she fixed right away few days ago… today I had the same problem.. thankfully she gave me her email address… I sent her an email… she replied back saying she …
RMIS makes filling out new carrier packets a breeze!
Not sure what the first two people who Google Reviewed RMIS are talking about, because my experiences with RMIS has been nothing short of tremendous. As a principled member of a 3PL company, I’ve been a client of RMIS for 3 going on 4 …
One of the worst company to work with, I got my account suspended with many brokers because of the insurance not updated in time, can’t reach them by phone either
Frankie Rivera was such a helpful rep that made my experience with RMIS so smooth and pleasant
i do,nt who is handling this company,, i m calling from almost 4 months for cancel there service,, no one helping ,,,still picking funds from my account ,,, look like fraud company,,, I says never ever use this company service go some where else,,, From:- LINK STAR INC
This place is a joke. Go somewhere else for more quality service at a much better rate.
They took care of my needs and were very courteous.
Every time I call RMIS I am treated with incredible respect and they handle every challenge quickly and professionally. Other companies want your business, but once they have it you become invisible. Not RMIS, they care and have impeccable service.
Having RMIS has been such a great asset to my company. I’m only sorry I waited so long. Their team of bilingual Customer Service Reps have been invaluable-so a big thank you to Nick and Bill and everyone at RMIS. …
I was really impressed with the knowledge of the customer service team, especially Navil and Josefina. They both worked together to help me solve registration issues online and made a complicated process go smoothly, and on top of that they are both easy to talk to! Great experience overall!
Shoutout to Sara M, Frankie, & the Data entry team at RMIS today hustling to help me update an error in a carriers insurance in record time literally saving me on a very last minute shipment for our customer today. You made my day man.
Great customer service! I lucked out and got to work with Lee Bowen. This guy needs a pay raise! Nice, helpful and knows his job…..RMIS better work hard to keep him! …
I finished the registration packet 6 months ago and still shows no coverage and they want everything sent by your insurance broker and will not accept anything other than what your insurance agent sends I wish ready auto would quit using them they are a joke and can’t get ahold of anyone there
usually, only disgruntled customers take the time to write a review in order to vent their frustrations. this is why i wanted to make sure to make it known how happy i am with rmis. they are very knowledgeable, thorough, and understand how important my shipping needs are. thank you for a positive and seamless experience, rmis!
Obdulia Hernandez– Account Specialist Lead Is the absolute best!! I had continuous problems with my agent not properly inputting my company Data. Obdulia went over and beyond to ensure I was assisted. It is apparent that she is a stellar, exemplary employee that cares about all her clients. Thank you for being amazing thank you.
My insurance agent submitted my COI to rims 3 days ago and they’ve not verified it to my broker yet
This is a company that can monitor if a carrier has insurance or is getting expired.
Was having some proof of insurance issues called RMIS & got lucky with help from Marla !!! she showed up and showed out !!! her customer services skills are hard to come by she quickly realized what the issue was with know help from me and took care of it Marla is a one stop shop thank you again Marla !!!!…..
All I can say is Carlos was very professional and also understanding about my saturation. He gave me the information I needed to work on to address my problem. He was very concerned about my saturation and told me if I need anything more to …
This week I made a few calls to RMIS to get my Truck Insurance updated. I spoke to Lee, and he was extremely, extremely professional and helpful to me. He made sure got updated and in order. I just wanted to shout out my appreciate to Lee …
We had a problem updating our certificate in the RMIS. Tried to do everything and anything but couldn’t. Got locked out, no broker would work with us. We were desperate. Then I got Mirem (Mimi) Sanchez’s contact. Only minutes later I …
RMIS is the worst. First it takes them 2 days to receive an updated cert, then they take their sweet time to review it and update your files. Not to mention every time I call it, they have some sort of “false alarms” that randomly show up …
I have been having trouble with registering for J.B. Hunt, CH Robinson ,and Total Quality Logistics. J.B Hunt has been the the ones that had been giving me trouble due to a IRS issue but once I contacted them. I was still having issues …
Cheyenne was Amazing! After dealing with a lot of different departments she came to our rescue. She was very helpful and stuck with it and pulled us through our roadblocks !
I dealt with Lee Bowen today from the transportation department of RMIS and boy was he helpful! I have been getting the run around by a few other employees last couple days and today I had the pleasure of speaking with Lee and he took care of all my issues! Thanks Lee!
ALL YOU NEED TO READ IS THIS POST.
We’ve been working with Yesenia Sanchez since March of 2019, and let me tell …
Carlos is the best example of what customer service looks and acts like. I was very upset with the first response i got from this company but when Carlos answered my 2nd call he took on my frustration without feeling as if i was attacking …
Carlos Vieira at RMIS was so helpful in assisting me with getting my credentials updated. His empathetic and friendly attitude was very helpful in keeping calm. We were down to the wire on getting updated credentials into the system so …
I am ONLY giving a 5 star review because of the work Lee did for me. I have been dealing with an issue with my insurance for almost 10 days and Lee went far beyond the call of duty to make sure everything on RMIS side was correct. I cant …
Called and chat several times for them to update my COI and they kept saying it was on the line to be updated, 2 days after was not updated yet and I lost a few load due to their poor attitude and uncooperativeness. would rather pick Mycarrierpacket over them
Horrible with updating your COI to their system so that the brokers can allow you access to the load boards. Please have your insurance agent email your updated policy information at least a week or two prior to expiring. The wait time to …
I have contacted this company several times to have my insurance info updated in there system and every time I get the same reply. “It’s being processed we close late. today you can check with us by the end of the day”. I’m tired of …
I’ve been trying to contact their customer service team and after waiting for almost one hour on hold they put me on hold again and then hang up on me. This is just unacceptable, worst customer service ever. There should be a zero star rating because that’s what they deserve.
I’m glad that RMIS made it clear that they really want to be there to support me through any challenges that may arise. I didn’t hesitate to contact customer service when I was training a new employee. Carlos was exceptional. Thanks to you …
I was dealing with a frustrating situation, someone not doing their job. I emailed Mirem (Mimi) Sanchez last week about this, she immediately emailed the company that wasn’t completing information that was needed. Fast forward to this …
RMIS customer service is exceptional , i had the pleasure of speaking with Lee Bowen and this gentlemen is a river of knowledge , he quickly sent me links to access my account update my W9 and told me exactly what i need from my insurance …
Horrible. When you call they leave you on hold forever, then they send you to a voicemail (which I doubt anyone listens to, since they never call you back) and hangs up on you. Then when you call back, you are worst off in a further away …
I had the pleasure of speaking with Carlos today as I needed assistance with a technical issue as I was trying to register via RMIS. He was professional, courteous, and kind. It is refreshing to receive assistance and to encounter a …
The WORST CUSTOMER SERVICES EVER! I just spoke to some guy who told me I SOULD NOT DO BUSINESS FOR 6 DAYS because he wont update my certificate earlier. When I asked to speak to his manager he refused to transfer me. I asked for his name …
the worst company never update my insurance I always lose money and to communicate with them it takes at least 1 hour for them to tell you that everything is fine but it is not true when you submit an application with your insurance they always say that your insurance it’s not good 👎👎👎👎👎👎👎👎👎 …
Horrible customer service. I am an insurance agency owner and deal with this company everyday. They are unable to keep up with the daily certificate request..causing truckers to sit and lose money. Waiting on hold 45 min+ Some days. This is an everyday issue with my clients.
I hope the owners of RMIS realize that they’re making their customers pay more for services. Not getting more people certified and making the process extremely hard to get certified makes less vendors. There’s going to be less competition. …
From my end, what I am seeing over the last couple of years of paying RMIS as a vendor is that they are failing at being time efficient for themselves, their customers, their vendors/subcontractors and the vendor/subcontractor insurance …
Horrible experience. Hold times are over 20 minutes. Chat feature doesn’t work half the time, I would never use this company. If you are working for someone who uses RMIS for certificate of insurance verification, expect major delays in getting paid.
I do not normally write reviews, but Jennifer O. has displayed exceptional customer service. She is very responsive and has assisted me with various vendor issues. She definitely deserves KUDOS!
There’s a Customer service representative called DOLORES at this company who I talked to this morning about Insurance policy update and to be honest this rep has got everything it takes to call someone a Customer Service representative, …
Having worked with this company for years I can say that when you work with them expect nothing less than a huge call center of reps who, for the most part, there are exceptions, don’t really want to help you. They take days to respond to …
Companies can easily loose clients for not being certified because they decide to ask for something different every time they need something. Your insurance company will send them what they ask and they’ll ask for something else that has …
if you are thinking of hiring this company DO NOTTTT!!! I am a vendor, and when a potential client tells me they use this company I instantly deny them. They lack customer service, and they cannot teach their employees to work. My insurance …
The customer service is exactly what everyone else says about it, nonexistent. Trying to update a carrier’s insurance is literally a 72 hour process even if you have COI & all paperwork. They are honestly just pretty useless & you have to sit on the phone for 20 minutes before you get a representative
As an insurance agent, dealing with this company is a nightmare. We’ve sent numerous COIs with all requirements and they keep getting denied. Staff is not helpful at all as they refuse to communicate what needs to corrected. My client is …
A young lady named Nicole helped me out this morning.. She would not let me get off the phone until I was certified. She worked with my insurance company and got it done. I was having a problem and it wasn’t RMIS it was with my insurance …
Dolores was so great and helped me update a carriers insurance information in an hour. Delores is the best.
So basically companies use them for insurance verification purposes, but they dont update your information, so when you send renewal information they never update it, so your not able to conduct business which result in loss of revenue, …
This is review is without malice towards anyone and is written in all honest. In my view, RMIS is doing a great disservice by interfering in a client’s Insurance matters. I am not sure what is the need for anyone to use the services of …
I wait for 50 Mins to Talk to a Sales Guy & They picked up the call and said the dept is closed .
Can anyone will tell me how good you are in monitoring services if you re …
Esmeralda Sanchez was a life saver today. She was able to help me through the issues I was having updating my information. The customer service she provided was outstanding. I wish more people were as helpful and thorough as Esmeralda.
Rude, unprofessional and continued to cut me off when trying to communicate the problem. During the conversation there was loud noise in the background that sounded like a party. The representative was Saul Arreola. When I asked to speak to …
Shout out to MIMI! She’s the best! Courteous, professional, prompt, first class service with a pleasant personality! She can make anyone feel at ease and most comfortable with her down to earth witty banter!
I don’t know that I’ve ever dealt with a company that makes the simplest things so difficult. Classic example of a company that follows the “letter” of the law, without having any understanding of what the “letter” means. Miserable incompetence.
Esmeralda was very helpful and was a very nice person .she answered my questions and got me registered quicker than normal as a one time curtouesy
If you get to call RMIS ask for Raul Rodriguez. He is very professional and has the good habit of responding emails and calls. Great customer service.
Thank you Raul.
I called in for a particular situation with my company’s insurance. Frankie Rivera was the random agent answering my call. So happy he did! I have never encountered a more helpful and sincere agent. I hope RMIS knows the gem they have!!
RMIS is the worst company I have ever dealt with. They don’t update the insurance information you send them and give you the run around. Lost so much money because of their incompetence. We as vendor are at the mercy of this horrible …
Nice people, got loaded fast.
They have space you may be able to stay here. I stayed in town at the rest area 5 miles away.
For the company was supposed to provide insurance confirmations between brokers and the carriers. They are absolutely incompetent. It took them more than a week to update insurance renewal. Zero stars. Try to avoid any kind of business with these people
As a contractor who has to deal with over 6 different verifying companies, we absolutely dread dealing with RMIS. All other 5 verifying companies are easy, fast and never had an issue with. We have logged down over 14 office hours dealing …
We are a brokerage firm trying to be a client of RMIS and have been reaching out to the Truckstop team for almost 3 weeks but no one is calling us back or reaching out, the phone number associated with RMIS can’t take voice mails because it’s full. Very bad customer service.
Worst company in the world. Pointless to because 90% of brokers you can just send documents back singed you dont have to fight the rims system thats broke and doesent work for hours and doesent let you register in the right category. All …
Fraud company! At the end of the day I felt like I worked for them. They collect the yearly free and that’s it from there. I spent a year trying to get certified for them only to keep switching up documents with new wording. I lost a lot …
WORST COMPANY EVER!!!!!! I hope that my clients that retain RMIS read these reviews and consider changing! Certificates and yearly compliance re-newals can take WEEKS to complete!!! And if you have money that’s owed to you RMIS can hold it …
They are claiming our authority is out of service which is not the case, we have our authority approved on the safer system. We have been in business since 2018 and we have not had anything like this happen. This company is not updating …
Worse Company Ever. As a Vendor it takes me two months to get certified every time we add a property or every time our insurance renews. My insurance agents hate dealing with these incompetent company that make you loose clients and make …
August 2022: Customer representative was unpleasant/sour and condescending. Seemed annoyed at my questions. It must be a miserable place to work. I have tried sending documentation to them multiple times to obtain compliance, but they keep …