Reliable Life Insurance Company (“Reliable Life”) is a Canadian federally licensed life insurance company, with our head office in Hamilton, Ontario. … See more
THIS IS A JOKE!!! THEY RIP OFF THE ELDERLY! I’ve been holding for an HOUR! Called canada and they answer within the 1st call. Only the claims dept answers.
Been on the phone for my grandmother’s policy… hour and half… they should be reported to state insurance commission board or federal… their website is a joke too
this is the worst company i have ever dealt with yesterday stayed on the phone for 3 hours and they never answered called the local branch and they could not do anything — use the money your making and hire people to answer cause you are quick to take the customers money — MY TIME IS VALUABLE AS WELL
This place is a joke! I wont call it a company because im not sure it really is! One things for certain, i refuse to walk away and let these people rip me off. Can’t believe their even able to function with so many bad reviews! Only in America.
most unprofessional company to do business with..It is taking almost 2 months to cancel a $5000 life insurance policy..their call center employees do not know what they are doing…each time you call they tell you something …
Just turned 18 after parent death 6 years ago trying to collect claims this company is literally trying to rip me off claim that my parent policy was expired and that they didn’t pay for the funeral. Will let this company rip me off
After holding for an hour and a half the phone finally rung and then the rep hung up without even saying anything. Pissed. I will be changing my life insurance to a company that appreciate their customers.
okay this has gone on way to long.. now there phone are disconnected…I want my money ppl..really.. .i had to give you a star that ya don’t deserve..you have me on file i better get a phone call by friday or i will go to a lawyer..
My parent’s purchased a life insurance policy for me in the 60s and paid it in full they say, it no longer has value, don’t use this company unless you like giving your money away.
Havent never filed a claim, but I have the best insurance agent ever. Juan is such a sweet man. He responds quickly and gets the job done in a timely manner.
If i could give no stars i would. Hicktown salesman that dont know how to talk to people. They lie A whooollleeee lot. They do not call back. They jip people out they money. Most ridiculous company. Totally from the backwoods. Need to come …
Complete runaround but hav all documents necessary. 1st not able to find policy, proof of receipts and personal #to agent, customer service very unprofessional, then when you use the word lawyer they come with a bogus # nowhere near …
This is not my first dealings with Reliable in St Louis. I work for a nursing home and am trying to get a little ladys insurance straightened out. And I have to agree they do prey upon the elderly! Have now been on hold for 30 mins. and am …
I’ve been trying to cash out my policy that my deceased grandparents had me in for over a YEAR! Yes, you read that right, a YEAR! They’ve given me the runaround this entire time asking for letters and information that I continuously send …
One star is too much. I changed ownership almost 7years ago and when I recently surrendered a policy 3 months ago(still have not received the check) the agent just informed me that since I contacted the Insurance Commission the policy was …
Their customer service is horrible! My grandmother has been deceased for almost 2 months now and they are finding every excuse to not pay the policy. It was actually insinuating that the letter from the funeral home to confirm death was …
The most unprofessional company ever! Just want to collect my money and don’t offer any service. Local office and agent Will not return calls in a timely manner. Can’t contact anyone at the main office, on hold for over 40 minutes and no …
I pay my moms life insurance every month and every month they say its not been paid. Now this is Dec, and they said it wasn’t paid for November. They didn’t sign her book but I have receipts, and bank statements. They have the nerve to come and to the house and demand the money. This company isn’t anything like they say
I would not recommend this company due to poor Customer Service and poor management. A claim I filed was delayed due to someone in the office writing the wrong address. How can you write the wrong address if all of my earlier correaondences …
I would rate this company the lowest….As I am still waiting on Reliable Life Insurance to get my insurance all straighten out-Due to the lack of the agent! and Now the District Manager of 56 as well! All cause I moved and changed banks in …
If I could give this insurance company 0 stars I would. WORST COMAPNY EVER. My family moved and we wanted to cash in our policies and go somewhere else it took 2 months to finally get the correct paperwork then once we filled it out and …
These people have been giving me the “run-around” for a month now. I’ve been calling every week to settle a dispute. EVERY single time, they put me on hold for at least 20 minutes only to tell me I’ve been sent to the wrong department. …
My mother paid on this policy longer than my entire lifetime. Sadly, she passed away in February after an extremely painful and debilitating battle with cancer. It is May, and I have not received the funds my mother spent almost 4 decades …
I’ll give customer service a 5 star. They were able to properly address my concerns. However, I’m prayerful I won’t experience some of the previous negative comments..
Slow
Love the company
Been using them for years
They don’t answer your questions.
Never will use their services. 😡🤬 …
Been waiting on phone for over and hour and still no one answered😡😡😡😡 …
They terminated my policy because of a loan that i was finna pay
Grandpa’s Estate is here an I get the run around.. WTH
They were responsive and knowledgeable.
I wish i could do this but i can’t im calling the MF BBB ON THOS COMPANY
Very rude people on the phone!! I would never buy another Policy from them
Don’t really listen to customer complaints, doesn’t seem to respect their customers
I have been on hold for 2 hours 30 min and 45 seconds and still counting. Is anyone working there today???
They ask for information then when they get all they need and dance around and play games when time to pay claim
I don’t know why this place got bad reviews. Through the years I’ve had nothing but positive experiences with this company and their staff.
left my number for a call back, no one called. Called again and on hold for 37 minutes waiting for someone to answer. POOR SERVICE
THIS IS A JOKE!!! THEY RIP OFF THE ELDERLY! I’ve been holding for an HOUR! Called canada and they answer within the 1st call. Only the claims dept answers.
Multiple times left on hold a long time to ask someone to send paperwork I need and they say they’ll send it out and it never comes.
Waiting 30 minutes on hold and still didn’t get serviced!!! Please don’t purchase from here they only take your money!!!!
Worst company ever!!! I will never use this company again nor will my family. Being given the runaround multiple times is quite tiring.
Been on the phone for my grandmother’s policy… hour and half… they should be reported to state insurance commission board or federal… their website is a joke too
I was disconnected three times when using their toll free number.I believe it is an I.T. issue
this is the worst company i have ever dealt with yesterday stayed on the phone for 3 hours and they never answered called the local branch and they could not do anything — use the money your making and hire people to answer cause you are quick to take the customers money — MY TIME IS VALUABLE AS WELL
This place is a joke! I wont call it a company because im not sure it really is! One things for certain, i refuse to walk away and let these people rip me off. Can’t believe their even able to function with so many bad reviews! Only in America.
Custmer Service done right!!! For sure! Very helpful, and not in a rush,they answered all questions or they directed me as what to do next Thank you!
most unprofessional company to do business with..It is taking almost 2 months to cancel a $5000 life insurance policy..their call center employees do not know what they are doing…each time you call they tell you something …
Just turned 18 after parent death 6 years ago trying to collect claims this company is literally trying to rip me off claim that my parent policy was expired and that they didn’t pay for the funeral. Will let this company rip me off
After holding for an hour and a half the phone finally rung and then the rep hung up without even saying anything. Pissed. I will be changing my life insurance to a company that appreciate their customers.
If I could give a company a negative star rating I would give this company.
This company is so unprofessional and rude. From the manager Vickie to all of …
okay this has gone on way to long.. now there phone are disconnected…I want my money ppl..really.. .i had to give you a star that ya don’t deserve..you have me on file i better get a phone call by friday or i will go to a lawyer..
I can’t make a claim or talk with anyone unless I give a credit card number for a wamaet card that reliable is giving me. Thats crazy.
My parent’s purchased a life insurance policy for me in the 60s and paid it in full they say, it no longer has value, don’t use this company unless you like giving your money away.
Havent never filed a claim, but I have the best insurance agent ever. Juan is such a sweet man. He responds quickly and gets the job done in a timely manner.
Terrible customer service. They wouldn’t help me until I did a Walmart card!!!!! I will be reporting that to the BBB don’t waste your time
If i could give no stars i would. Hicktown salesman that dont know how to talk to people. They lie A whooollleeee lot. They do not call back. They jip people out they money. Most ridiculous company. Totally from the backwoods. Need to come …
Complete runaround but hav all documents necessary. 1st not able to find policy, proof of receipts and personal #to agent, customer service very unprofessional, then when you use the word lawyer they come with a bogus # nowhere near …
This is not my first dealings with Reliable in St Louis. I work for a nursing home and am trying to get a little ladys insurance straightened out. And I have to agree they do prey upon the elderly! Have now been on hold for 30 mins. and am …
I’ve been trying to cash out my policy that my deceased grandparents had me in for over a YEAR! Yes, you read that right, a YEAR! They’ve given me the runaround this entire time asking for letters and information that I continuously send …
One star is too much. I changed ownership almost 7years ago and when I recently surrendered a policy 3 months ago(still have not received the check) the agent just informed me that since I contacted the Insurance Commission the policy was …
Their customer service is horrible! My grandmother has been deceased for almost 2 months now and they are finding every excuse to not pay the policy. It was actually insinuating that the letter from the funeral home to confirm death was …
The most unprofessional company ever! Just want to collect my money and don’t offer any service. Local office and agent Will not return calls in a timely manner. Can’t contact anyone at the main office, on hold for over 40 minutes and no …
I pay my moms life insurance every month and every month they say its not been paid. Now this is Dec, and they said it wasn’t paid for November. They didn’t sign her book but I have receipts, and bank statements. They have the nerve to come and to the house and demand the money. This company isn’t anything like they say
I would not recommend this company due to poor Customer Service and poor management. A claim I filed was delayed due to someone in the office writing the wrong address. How can you write the wrong address if all of my earlier correaondences …
I would rate this company the lowest….As I am still waiting on Reliable Life Insurance to get my insurance all straighten out-Due to the lack of the agent! and Now the District Manager of 56 as well! All cause I moved and changed banks in …
If I could give this insurance company 0 stars I would. WORST COMAPNY EVER. My family moved and we wanted to cash in our policies and go somewhere else it took 2 months to finally get the correct paperwork then once we filled it out and …
These people have been giving me the “run-around” for a month now. I’ve been calling every week to settle a dispute. EVERY single time, they put me on hold for at least 20 minutes only to tell me I’ve been sent to the wrong department. …
My mother paid on this policy longer than my entire lifetime. Sadly, she passed away in February after an extremely painful and debilitating battle with cancer. It is May, and I have not received the funds my mother spent almost 4 decades …
I’ll give customer service a 5 star. They were able to properly address my concerns. However, I’m prayerful I won’t experience some of the previous negative comments..