Here at Reliable Respiratory, we strive to provide excellent service and proper equipment that your healthcare professional has ordered to … See more
Read More| Saturday | Closed |
| Sunday | Closed |
| Monday | 9AM to 5PM |
| Tuesday | 9AM to 5PM |
| Wednesday | 9AM to 5PM |
| Thursday | 9AM to 5PM |
| Friday | 9AM to 5PM |
1504 Boston Providence Tpke Ste 11A, Norwood, MA 02062
(Translated by Google) They are the best
(Original)
Son los mejores
This company is terrible to deal with First you talk to a rag hear from India who you cannot understand Then you try to order a Cpap machine and you get the run around from one department to another Their Cpap Machines are all Made in Singapore Chinese Junk Buyer beware
Awesome company
Excellent and thorough service!
Great staff, friendly and helpful
Great customer service and company
Excellent service all the time.
The best of the best! Reliable Respiratory is just that….RELIABLE!
Awesome customer service friendly and professional
Great company with outstanding service!
Best experience for respiratory therapy equipment.
Always a pleasant experience when dealing with Reliable Respiratory .
Exelent service great job all around.
Good experience dealing with them. Very helpful!
My fiance use you guys for his sleep apnea needs just what to say thank you for everything
Excellent service. Timely replenishment. All around five stars!
Great service for all of my sleep apnea needs. Thankyou
Fantastic customer service and very quick response to emailed concerns.
They don’t listen to or care about patient’s needs
Excellent customer service and my medical equipment was of EXCELLENT quality!
The whole team at reliable is second to none they are very professional and caring.
Excellent company to work with, easy ordering always get the right order.
Very quick to respond and really helpful with my cpap related questions!
Impossible to get ahold of someone to reorder on hold forever
Had Lincare. Never again.
Reliable has done EVERYTHING right from day one.
GREAT SERVICE , VERY RESPONSIVE 2 NEEDS OF CUSTOMERS NEEDS , VERY HELPFUL. IN ALL DEPARTMENTS , CAN’T SAY ENOUGH , EXCELLENT COMPANY !
Management actively engaged in assuring customer satisfaction
Extremely poor customer service. I do not recommend this company to anyone. I am switching suppliers.
Just as the name implies, support excellent, ability to monitor use through their software very useful. Highly recommend.
Reliable Respiratory are the best company i have gone through very nice customer service and always ships on time thank you
Superior customer service. Josh went out of his way to accommodate our needs. Terrific company.
Reliable Respiratory gives you all the Professional Advice and Customer Service that anyone would need for their Sleep Apnea isuues.
Fast, efficient, and courteous service . They did all the legwork for me in an unusual situation with Medicare.
Very easy to work with and great customer service. outstanding 30 day guarantee on their masks!
Reliable Respiratory are the best company i have used very good customer service and always ships on time and correct item
totally unreliable Dr ordered prescription not followed trying to get a hold of them impossible takes forever to fix there mistakes if you need something inportant ask your Dr to call someplace else .
First time with Reliable Respiratory they were very helpful with my cpap machine they came out to my home and explained everything.
Been using this company since March 2018 they are great, ordering is simple. Very happy with them.
Great service, always responsive to questions. Responded immediately when my cpap broke and shipped a replacement overnight.
Absolutely terrible customer service. Nothing but the runaround. I would rather go without supplies then deal with them and their B.S. again.
Reliable Respiratory is in my opinion an excellent company to deal with.They always answer the phone right away,and the agents are always informed and courteous.
thanks,nancy fiore
This company lacks professionalism and common courtesy. Customer service is poor; no follow-up whatsoever.
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first I have to admit that I was a adamant denier of the CPAP principle and now I sleep 9-10 hours a night with it!!!!!!!!!!!!!!! Reliable Respiratory has been responsible for providing the means to achieve my having 0.2 episodes a night!!!!!!!!!!!!!!!. I could not ask for a better team working for me Greg Sango
Company is excellent to deal with wish they had a reciprocal relationship with vendor(s) in S Florida for winter months national firms we reached out to were not as friendly
THEY DON’T VERIFY YOUR INSURANCE FIRST AND SEND ITEMS AND BILLED YOU ONLY AFTER LONG TIME ALMOST AFTER 8 MONTHS ASKING FOR PAY MENTIONING THAT THE INSURANCE THAT THEY DONT COVER. WHY DON’T THEY LET CUSTOMER KNOW RIGHT AWAY. BIG SCAM THAT I …
Had a few problems in the beginning, took a bit of back-and-forth, but in the end they did step up and make it right. Overall I’m satisficed with their service.
I had posted that my supplies had not come in time, went outside and there they were on the porch. They were right there.
They called me to see if I needed any supplies and went through the list of supplies and ordered everything I need and are shipping it right to my home address . I’ll write again when I receive everything and give 5 stars . Thanks
Always liked their service until
Recently they started blindly charging my flex spending card and not sending receipts leading to issues with the card. Easy solution if you charge a card send a receipt
I’ve been working with this company for 15 years. The customer service is great. They are quick to respond and have been a very helpful in providing solutions for my therapy.
They are great! They call me every other month about my supplies, just to make shore I have enough. If I need something it arrives within days.
Good experience beginning to end of initial process, but it didn’t stop there. When I had some discomfort from initial nose mask I was immediately sent a selection of other devices and problem solved! Sleep is a blessed thing!
This place is not reliable what-so-ever . Every time I order parts the ball gets dropped and I am days and even weeks without my CPAP machine. I get overbilled constantly and then straightening it all out becomes a terrible mess
Every step of the way, Reliable Respitory was outstanding! The product, service, and customer service was outstanding! A special thanks to Sarah O, whom I worked most often with! Thumbs up!!
Been a customer of Reliable Respiratory for over 6 years and have found them to be reliable and responsible when placing orders or having requests or questions. Can always count on them to come through as promised.
Used Baystate respiratory….I received more up to date equipment (same insurance) vs. older outdated equipment…Good service, On time ..Did not run thru explanation took the time to make sure u understood. For me most important was the up …
An outstanding resource for those of us who experience sleep apnea. Knowledgeable, friendly professional staff. Customer service second to none. Supplies are replenished painlessly and timely. I highly recommend Reliable Respiratory.
First time dealing with Reliable Respiratory. My previous Company in Attleboro closed. All my information was transfered to RR. I was in need of new equipment and Nebulizer. I called them and they were extremely helpful and very caring! Thank You Reliable Respiratory..
Reliable Respiratory is a great company to work with. Easy to reach and super cooperative. They deliver promptly and offer good support. They take good care of people who need special help.
I have used Reliable Respiratory to get my supplies for over 4 years. They have always been kind and sent my supplies quickly. I have never had issues with this company.
Reliable Respiratory is customer satisfaction oriented. Their staff is knowledgeable and offer many suggestions to a successful cpap experience.
I will continue to turn to Reliable during my sleep apnea journey. Thank you for making a life altering diagnosis bearable…
Always on point with all my CPAP needs. Great company to go through for your respiratory needs and the best part is that its covered under most insurance companies. I have TUFTS HEALTH PLAN and its covered 100%. There CS department are very friendly and helpful with all my service needs.
During my first evening using their cpap I had experienced several asthma attacks . When I called the agency the next day the respresentative was absolutely of no help, gave no support. I felt as though I am stuck with this very uncomfortable and scary side effect as she could care less!
I FINALLY spoke with a technician who knows his stuff (LUCAS). Thanks Lucas bc Its been close to a year of staff suggesting my buying another CPAP machine I didn’t need. Meanwhile, a retired nurse, I can’t breathe properly. Terrible
Whatever you do, do not transfer to Reliable respiratory. This company is not reliable.
This has been the best experience in obtaining c pap supplies since I started using my c pap more than 7 years ago. I have used at least three other providers and none of them can compare to the efficiency of Reliable Respiratory–the speed of service, accuracy, availability, and kindness. I wish I had switched earlier.
They DON’T return phone calls!! They are not doing anything to help me resolve the problem with my bipap that I have only had for a month.!! I There are holes in my hose? Defective ? Can’t sleep because of the noise!! I’ve had cpap & bipap the last 10 years and I have NEVER had a problem getting issues resolved!!
When a company schedules a delivery of oxygen tanks they should show up on the day promised , because people need to breathe. Order made a week ago, confirmed yesterday, not delivered today.
Great customer service from coming to the home to set up and explain usage to sending replacement parts on regular basis. Easy to get through to on phone or can use email if preferred. Very patient with explaining something I was needlessly confused about. No complaints here.
I have had such a wonderful experience dealing with Reliable Respiratory. From the initial setup of my cpap, to the coaching and finally determining I need a totally different style mask they’ve been SO helpful. I was struggling with the …
RR is a great Company. Their representative Brittany was very courteous, clear and informative.
She went through all of the steps with me. I didn’t like the full mask after …
Wonderful company to work with. They made sure was all set up and working properly.They made sure I understood all I needed to know. When I had a question a couple months later,they were knowledgeable, polite and helpful,making sure I had …
I’ve had OSA for years and this business has remained the standard for my CPAP supplies. I’ve had a couple issues with them, but nothing bad enough to count it against them in the long run. Whatever issue I had was pretty much immediately …
I received the product but was having issues with connecting the tubing for the mask. When contacting the representative, he preferred to troubleshoot over the phone when I was aware that something was missing. I requested an appointment …
Have been dealing with Reliable for over six years with no complaints.
They are always very timely & accurate with my replacement orders.
On the rare occasions when I’ve had to contact their customer service department, they were very informative & quickly resolved my issues.
Because of this company and their shenanigans I was never able to properly treat my sleep apnea. Stay far away and if your doctor suggests you use them, ask to be seen by someone else.
My husband and I moved to the area ten months ago. We found a good sleep doctor for my husband but had trouble getting supplies. The first company we worked with was a total disaster and we finally gave up on them after four months of no …
Customer Service at Reliable Respiratory? Don’t hold your breath… I’ll change this review when I get some. Technician dropped of the machine with instructions. So far, so good. Does the machine do what it is supposed to do? Nope. Any …
I had been buying supplies here for the last two years. Most recently, when I got new supplies, they told me I have full insurance coverage, and I should get all the supplies.. which I did.. only a month later I realize a significant credit …
Horrible experience. I try to give the benefit of the doubt, but it took forever to get my CPAP prescription filled. Automated texting won’t stop but when I need live support it’s terrible.
Reliable Respiratory is the BEST company to deal with for respiratory supplies. Several of my friends with similar conditions have told me about their supplier and I have NEVER (in 5 years) had any problems or issues with Reliable …
A great company to deal with very professional. I received my new cpap machine late afternoon and was contacted by steve the following morning. We went over on how to operate it , how it works , cleaning etc. and if I have any questions later to please call back. Thank you
Only interested in collecting insurance money and not helping patients.
I was transferred to reliable respiratory when Mt Auburn sleep clinic no longer …
Have been waiting since last month for my CPAP, after a few phone calls I was told that they were waiting on my doctor to respond. Except my doctor had responded a week before, called back and the excuse was the prescription wasnt signed. …
The employees here are very friendly, knowledgeable , and helpful. They have no problems going over the what yo expect and as many times as needed until you feel comfortable. I have been a customer of theirs for over a year and they …
Service was pretty good until after I was set up with my equipment. I received a no contact after that until I lost my insurance. Collections agent was rude and had very little interest working with me. These folks are really only as …
Endless billing issues, computer glitches and dissatisfaction sums up my experience with unReliable respiratory.
Would rate it 0 stars if i could. Charged my card for $255 without my authorization, when I called i was promised for the transaction to be voided and that the money would go back. The very next day I wake up to another charge for $255! Now …
Watch out, they sold me supplies for a system that had been recalled! Highly unethical and dirty business! Then when I returned them they said that I had opened them and couldn’t refund my money. Go elsewhere to people who are honest and trustworthy because this company is neither.
I have found the phone professional staff to be excellent. My Mother just started oxygen therapy and I’ve had some questions. Each time I call the person is professional, thoroughly explains (walks me through) the issue and answers each …
Reliable claims insurance denied my wife’s prescribed CPAP supplies because she was “non compliant” but to know if the machine was being used they would have needed the memory card or the machine itself. They had neither and couldn’t be …
This company was recommended to me by Dexcom because they were no longer fulfilling supply order but outsourcing to DME companies. This company has been nothing but a headache. I submitted for a reorder of my supplies a week and a half …
I have just had my first experience with this company. I was dealing with another company for my cpap machines and supplies and thought they were the best
But after dealing with reliable I am so happy my doctor put me in touch with …
Very slow. They have had my prescription for 2 weeks and all I’m hearing is crickets! Zero communication. They finally called me this am. I abruptly terminated them. Healthcare providers should avoid referrals to this company. I am …
I thought I would give this place a try…..BIG MISTAKE. Don’t fill your diabetic supplies here unless you want to pay double the price. I filled my Dexcom transmitters through Reliable Respiratory and they only sent me one transmitter but …
This is the place to go for your respiratory needs. I had another company before this that was horrible. You could never reach someone and you would get a voicemail out in Texas. No one would ever call you back. It’s a well know problem …
Find a different company. Didn’t even get the device and they already demonstrated how little they care. Found another place with much better service and was in-network for my insurance.
Impossible to get ahold of a person if you call. I left messages with no return call. FINALLY got a hold of someone and they told me that they have to out my order through to see the pricing but will wait for confirmation before sending …
I tried to order online the emailed me telling they needed to update my medical coverage. I called them first thing the next day. I talked with them for a few minutes. They put me on hold. After 15 minutes they hung up on me. I called …
I was prescribed a Resmed 11 airsense. I’m a CDL driver and need the last 30 days of history to pass my DOT physical. The problem is that when 3G cell service was phased out my machine stopped transmitting to my app. They call me and act …
I don’t know if it is too early to leave my opinion, but I called the company support yesterday (12/05/2022) and left ma message I’am having with the device and I am still waiting for that phone call. it seems nobody wants to work now a days. What a shame.
Update:
I am updating my review to 4 stars. The manager reached out to me and resolved all issues. He was professional and understanding. Things happen, but it is the …
Absolutely terrible customer service. The guy was smirking and extremally disrespectful. I would rather pay more and get the devices from more reputable place that deal with disrespect here. I intend to file a complaint! Very disappointed!
Unless you like excuses, stay away from these people. Do your research. Numerous 1-star reviews and BBB complaints. I’ve been waiting for a CPAP machine since February, and every time I call there is some excuse why it is going to take more …
This place is awesome!!! First time in 15 years having diabetes that I have gotten my pump and CGM supplies from the same supplier and in the same box. So extremely grateful for this company.
I have been waiting since January (2022)for a sleep apnea machine and it’s now September and I am Still waiting . I know they have had a huge recall . I called months ago and they said they were waiting for a document from my physician. I also faxed over the document and still nothing . That was about 6 weeks ago .
I was on vacation in the New England area and I forgot a part to my CPAP. This made my family miserable! I had to make many phone calls to find someone who could help me and came across Reliable Respiratory. The person I spoke to on the …
Can’t get anyone to call me back. Very poor customer service. This may be the third time trying to contact someone regarding a different c-pap mask. Still waiting for their call, not holding my breath.Can anyone recommend a new place. I give up.
Been a customer for several years. Sorry to say that service seems to be slipping. Called to refill my CPAP order and, after waiting on hold for several minutes, left a message requesting that somebody call me back to arrange my refill. …
Was told I would be sent a bill but they charged my debit card instead. Called to fix the error and was told I would be billed in the future. Ordered supplies and now see a pending charge in my bank account! Filing a comment complaint with the Mass Attorney General.
They seem to respond to all these negative reviews in a positive manner but for some reason they still get negative reviews. Every time I order new supplies, they never come in a timely manner. They tell me 7-10 days then I call them again …
I am happy with there quick response and received my CPAP as soon as my prescription was sent. Reliable Respiratory has wonderful employees who have been very helpful to me when I call.
Lack of communication and professionalism!!
I waited to order my supplies until my new health insurance kicked in and they …
Terrible customer service.
Ignored 2 email/messages and long waits for phone to be answered. Finally spike to a real live person today. After another wait for the ordering department a …
I had worked with Adam to order my APAP. After calling multiple different businesses to failure Adam was instrumental in getting me the supplies I needed and went above and beyond to assist me. They’ve gained a returning customer without a doubt for this level of service.
I have not dealt with another company that cares so little for the people that they provide care to. No information unless I made contact first. No order updates until I email, does not care about people. I get it that things get backed up – not caring at all is a culture, not a backorder. Do real humans work here?
I receive a call and/or email from them every. single. day. regarding a bill that I paid on Dec. 27th, some with threats of a late fee or disruption in service. I have replied to every email and spoken to the business office several times …
am beyond disappointed with the services I received at your company. Please change rhe name because your company is far from reliable. You guys are UNRELIABLE . For weeks my doctor, the visiting nurse, as well as, myself have attempted …
I was sent the wrong size harness for my full mask. I need small and was sent medium. The medium is stretched out now from being pulled so hard for the mask to fit. …
Horrible customer service. I got a bill. When I called to discuss this I found out I was talking to someone in the Philippines. I asked to speak to someone in Massachusetts and when they finally answered I asked why billing had been …
I’ve worked with Reliable Respiration for almost a year and have never had a problem with anyone. I depend upon them for my oxygen equipment and I rest easy knowing that these important products are being handled by the best.
Thank you Reliable Respiratory!
One of the worst companies I have ever dealt with. I have been overcharged, received incorrect claims, my insurance company has been scammed by them…. just enough! We have been customers for 3 years now and I am desperately hoping to …
Over the past year I’ve had regular issues with them. They had my address on file, and they shipped a big order to a wrong address with a similar name on the other side of town. Then when I tried to reorder, the reorder made me ineligible …
~UN-RELIABLE RESPIRATORY~
4 times in a row sent wrong size. I have to call (waste my time) and remind them …
I generally don’t like to leave negative reviews but I’m hoping to save someone else the frustration that I’m having. I reached out to them through their website clearly stating that I needed a new machine and full set of supplies, what my …