My wife and I switched to a different energy provider for a while due to better pricing but discovered that there were many things the other provider was unwilling to do in order to help us, as customers, have a better experience. Upon …
Be careful Reliant is DISHONEST AND TRICKY . You have to read the terms and EFL before finalize the contract, what the agent told you is NOT WAHT IT IS .
I searched Reliant site but I could not find any details about their renewal pay …
they only give the really good rates to new customers. When you’ve been a customer for over 5 years and have never had a late payment, they don’t really do anything to help you out with plans. You just are stuck with about 2 or 3 plans to choose from every year. they need to extend the good rates new customers get to loyal customers.
This company deserves zero stars. Don’t get lured by fancy website and products they offer. I have been Reliant customer for 7 years and when i needed some assistance the coustmer service is so rude. Will never use them in my life and I …
The online chat function was very convenient and I appreciated that I was able to speak to a person, not an automated response generator. Jose was incredibly helpful.
What can I say? Reliant is a stable and reliable company with excellent customer service. Today I chatted with Mary and she was more than helpful. Not only did she answer all my questions, she was very patient and took care of all my …
I’ve been with Reliant for over 5 years. Love the company and how flexible they are with their prices. The website is a breeze to go on and pay your bill. The chat feature is very accommodating. I have nothing but good things to say about them. They make life easier.
I changed over to this outfit,was told my electric would be at least 100.00 cheaper.it was 160.00 hier.was Goin to get a 100.oo gift card for walmart.never got it.was Goin to get 150.00 for switching providers,never got it.was charged …
I called Reliant Energy today to switch from my current provider that had doubled my rates without warning. I spoke with Jose at Reliant and he was amazing to work with, he helped me to switch over and provided me with all the answers I …
I am a new customer of Reliant. I received a letter from them with an attached Walmart Gift card with no stated value. It seemed to be legitimate so I called the phone number on the back of the gift card and they said it had not been …
After my electric company sold to Reliant, I was confused on setting up a new online account. You know, was it the same account number what was the process of still having bill with First Choice. Anyways Paloma assisted me today and she was …
I HAVE BEEN A CUSTOMER WITH RELIANT ENERGY FOR ALMOST 30 YEARS. BUT NOW PLANNING TO CHANGE.
MY CONTRACT WAS UP AND THERE WAS NO AUTO-RENEWAL PROCESS IN PLACE FOR MY CURRENT …
Hi my name is Dashawn Johnson my first choice power account was switched to reliant engergy as of March 28 I had 17.39 dollars in my account and my lights was shut off on the 30 when I call customer service they told me they took 25 from …
Very poor experience with first choice power and the transfer to Reliant. Thousands have been affected by this poor experience and lack of help during this transfer especially those of us who were paid up for two months.
Got solar panels and was told any excess power would go to next months bill. LIE. My system produced 862 kilowatts and I used 359 kilowatts and what do I get. A 0 on my power bill. A delivery fee for power and a base charge At the fee of …
Thumbs up to Reliant once again for being A MAZ ING when it comes to cost and good service!!! I starred with Reliant my young adult life, left to try others when the option became available, then came back. I have given Reliant about 20yrs plus of my time and money, no regrets thus far.
I had an issue closing my account because of moving to Tennessee, But Bernadette in the Chat was exceptional handling the problem.
The automated phone bank.. Ugh.. I hate those!
So, If you need speedy help, I suggest the chat
Reliant owes me over $700 from deferred billing (avg billing plan). I called for refund and they have stalled repeatedly for 2 months now. Their last response was we have to wait for the next bill ( property is vacant so avg bill is $20 per …
I just filled out a customer satisfaction survey from Reliant energy. The evaluation I gave them was excellent even though the outage we all suffered last year during the frigid storm that disabled power systems in Texas as other states.
I got my first bill with TXU and for 20 days it was almost $90. I am a single person in a one bedroom apartment and I keep my AC on 78. I’m on a fixed income and that’s a little bit steep for me and it just so happened that Reliant showed …
Reliant became my electric company when First Choice Power decided not to do business with customers in Texas anymore. Another company tried to steal my contract but i was able to convince them it was in their best interest to let me have …
At the present time I have been pretty satisfied with Reliant! I think that the next few months will reveal how loyal they are to their customers! Natural gas prices have increased greatly since the Russian invasion of Ukraine and …
TyQuan was really helpful in me updating and choosing my new plan before my deadline. He was honest, reasonable and most importantly, every attentive and helpful. Thank you to the team at Reliant for helping me secure a great deal at a great rate.
I have been with Reliant for a very long time. I am a satisfied customer. The customer service is good as it can be. I know they care about me as we all live in Houston. I can easily get a quote to fit my need every time I needed. Same …
I was a customer of Reliant Energy for many years until recently. It wasn’t from bad service, but I moved to a new location, and downsized. Personally, I never have encountered poor customer service from them. They have always been very …
I have been with this company for several years and they are pretty good in pricing!!! if your electric bill is too high you should try it.
Covid 19-pandemic relief was given here!! this company never ceases to amaze me. Thank you for you help! and thanks Samantha for all your help!!
I received an email stating my CPL account was transferred to Reliant, the email did not mention my contract status at all. Not wanting to get screwed, I immediately changed providers because when I logged into Reliant under my account, …
Very rude customer service people. They don’t have skills and they will not do the extra mile for me. I’m very disappointed with this experience..I’m a realtor and the concierge person that’s helped me is amazing, but what good it makes if …
I switched back to Reliant Energy in November 2020. I used Frontier during 2018-2020 because they were less expensive but their Customer Service was not good!. I had used Reliant for approximately 20 years prior to this. They were great for …
I’ve been a Reliant customer for almost a decade. Sometimes they’re a little more expensive than other companies, though there’s almost always a promo going on and they’re more than happy to work with you. I would gladly pay a little more …
I’ve used Gexa for years and the customer service, pricing, and overall experience has been deplorable. Finally, when they sent my renewal in the mail (even though I’ve always been enrolled in paperless and gotten past renewals through …
Mr. Carlos, is a great Customer Service Rep, he really helped me avoid disconnection. I have been a customer for 1 1/2 yrs and I’ve always had great experience. I would recommend anyone to obtain service from Reliant.
Customer service rep on chat was friendly, polite, professional, and knowledgeable. I felt confident that I was in good hands, and I was right to think so. I had a great overall experience, and this makes me more likely to not only stick with Reliant, but to also recommend its services to others.
Victoria was very helpful. Chatting is a great option when you are sick and can’t talk due to an illness. It was seemless and she answered all my questions.
I just signed on because CPL unable 2 provide service. Alternate service company that I thought I was required to use , if I wanted to live here has charged me almost $ 300 for one month. Soon as I have a day off, I’m reporting them for …
Absolutely horrendous customer service. My power company transferred to join Reliant, and when I reached out for details on my plan and the ongoing contract, Reliant’s customer service was extremely unpleasant. I will not be using Reliant any further.
I have an the most best experience with Reliant! i have been with them a little over a year and for me was the best choice i made. i was with TXU and i was only with them for a a few months and my experience was just HORRIBLE, made the …
Andrea was extremely helpful with my questions/concerns about my transfer of service. She was patient and stayed on the chat with me until I was satisfied!
Had an outage in my area, Reliant took care of it immediately and Rep was so nice and professional. She actually sounded concerned about my outage. I honestly didn’t think I was going to like Reliant Energy but this Rep changed my mind. Should have changed to Reliant Energy years ago.
Nearly every single interaction I’ve had with this company has been an absolute nightmare. I had one phenomenal interaction with a very kind customer service rep named Rochelle who was very helpful. Outside of that, the customer service …
They are very helpful and polite. They walked me through the hole thing helping me find a plan that was good for me. Even helped me with setting up a payment arrangement for the deposit. Amazing service highly recommend
The agent was excellent. They need more like him. I almost went with another provider as other agents were trying to sell me the most expensive plan vs the best plan for my situation. The agent saved the day
The Reliant representative was so cordial. I explained my situation to her, she responded very quickly. My extension was granted. Thank you Reliant for helping me.
We’ve been with Reliant for a year now and have seen a nice decrease in our bill. It was time to renew and I went online and chatted with Paula who was able to answer questions I had about early cancelation if we move. She clarified there …
The ease of using Reliant and enrolling was a pleasant surprise. I hate going through all the preliminary stuff that feels like. Waste of time. I was able to get service within 24 hours and it was so easy online.
Does Reliant just randomly choose who they are going to take advantage of. I’m 62 years old and disabled female and reliant is robbing me bad. My bill this month march is $274 last month $247 . The 6 months before that I had two RVs hooked …
I like Reliant the billing is straight forward and easy to understand.
I just renewed and the CSR was top notch and was able to get me a better plan than I was finding on the site with out the heave sales pitch. Very refreshing!!!!
Patience’s of the rep I chatted with were greatly appreciated by myself as a customer of reliant very explanatory about my payment options and other concerns I had though I asked for it a couple times she repeat just so I could make sure I …
Reliant’s performance as being in the service industry is an honorable and commendable example of efficient, considerate, & attentive service. I SO wished more corporations could exercise this kind of service. THIS FOLLOWING IS AN …
Just experienced the worst possible service with Reliant. They are so dishonest and will literally trick you into signing up with them just to get their sales compensation. They told me they would cover my cancellation fee from my old …
Reliant as an incentive gave me a free nest doorbell for signing a contract with them and I couldn’t get it to work so they transferred me to the google nest techs and they patiently helped me get it up and running and were so knowledgeable …
It seems Reliant’s user interfaces don’t talk to each other. The issue that I had with my autopay method couldn’t be resolved through the web browser portal. I ended up solving the issue through the phone app. The Reliant representative could not solve the issue. She tried hard, though. 🙁
I used the online chat to schedule a disconnection date for our move. I choose this process after making two attempts to talk to someone on the phone, but both time the connection was so bad I was unable to understand what the individual was telling me. Using the online chat process was extremely clear, understandable and efficient.
I jave reached out to Reliant Customer Service a few times. Each of those times, I am treated with care and respect and always taken care of. Their customer service representatives are always kind and ready to help whenever needed. Thank you!!!
I want to thank serjio for his time an helping on my questions a had .thank reliant energy for everything you do for us n being so considerate for everyone . 😁👍 …
As a new customer my welcome to Reliant energy was wonderful the Representatives made me feel like old friends they were very knowledgeable of all service plans and helped me choose the best one for my home. Thank you for such a great welcome
I cancelled average billing 2 months ago and they will not complete cancellation and credit my deferred balance. The average billing amount is $200 a month higher than my actual charges and they will not stop this plan, even after multiple …
Very happy with Reliant service. Their website is awesome and will provide you with usage details so that you can understand billing. I have been with Reliant for some years and so far, completely satisfied. Thank you Reliant!
Carlos assisted in getting my payment plan taking care of. The chat was quick and to the point. I wasn’t sure if I was in the best plan, my bill has been a bit higher than I expected, Carlos advised that I was in the best plan and explained my usage history during this season coindide with my past usage. 5 stars Carlos
I’ve been with Reliant since 2015. As looks like as a loyal customer, I cannot get a better rate now that I need to renewal. It looks like Reliant only gives the better rates to new customers. …
I just started my new services with Reliant. So far customer service was very helpful. Haven’t got my first bill yet. But if I do have issues I will definitely update my review.. As for now, I am completely satisfied.
Fairly negative. Their current pricing for “new contracts” (even though I’ve been their customer for many years) would almost double the price of electricity that I’m currently paying. The Sales Representatives wer professional and …
I recommend using the chat service provided when needing help securing a plan renewal. The customer service representative was super helpful, friendly, and knowledgeable. They were able to provide us with the best plan for our family’s needs in a quick and efficient manner.
I am a former Reliant customer, I paid a deposit now that I am not with them it would be logical they refund my deposit or apply it to my last bill. However their representative just advised me that because all bills were not paid on time …
The representative was extremely nice and funny! Went over my plan in detail. Made me feel like a valuable person! And explained clearly how things was done which was to my liking. I give him an A+
Coming to Houston,TX please go to Reliant for your electric service provider they will give you the best service, there customer service is the best if you have problem with them let a supervisor know 10 times out of one you won’t need one. Welcome to Houston,Tx
In the past, Reliant Energy wasn’t that great; however, my experience with them in recent years up to now has been great. They have been kind, courteous, respectful, and professional. They have worked with me and my family providing us …
Overall fine, but for landlords, they make it very painful to add service and stop service. Stopping service just took 25 minutes on chat, and I even had the acct# ready in minute 1. Just painful, but service is comsistent.
The worst experience ever in my life with the provider I have done a business with and without contact for 11 years. I will never go back to it and don’t recommend its service to anyone.
My husband and I are truly blessed and thankful for the excellent service received by Reliant and their service Rep Christian. My husband is on a heart machine as well as doing at home dialysis! He has a home care Nurse and our services …
I reached out to Reliant due to a disconnect notice fee that I’ve been charged. I don’t believe it is reasonable for the company to charge a 5% late fee after 16 calendar days from the bill date ( which is even less time when taking into …
I received a letter in the mail to renew my contract early and I have tried to renew it 3 times now. The first time the representative told me that I would have to wait and then I called back twice more and now they are telling me that the …
This electric company continues to show their inexperience customer service and continually takes advantage of their customers, charging them $250+ dollars a month and blaming inflation and making sure the AC unit is off, that’s why it’s so expensive.
Awesome service. When we sold the home and I remembered last minute to cancel the service (day before closing), the first available date per the automated drop down calendar was Monday. I chatted online with a representative and they were …
I, Gladys Simmons appreciate the excellent customer service, with Ms. Kiara, Reliant Chat Representative. She was very thorough and responded quickly, to my questions. She provided updates that will help me with my account. I recommend Reliant to everyone, whom is reading this review. They really care about their customers.
The representative did a great job to cancel my pending plan and provide energy rates, when I knew how to ask the right questions. I don’t like that I will not get a confirmation that I just cancelled this pending offer made 1 business day …
Trying to get copies of bills for the past 12 months for the resident’s office was easy peasy thru Reliant chat. I didn’t have to wait very long for the agent to send them to the email address for our office. From now on I will use chat instead of listening to elevator music.
I’ve been on the phone with reliant energy for over 2 hours . Been transferred 3 times all to find out they are hiring incompetent workers . I had a simple transfer in Feb . Which they didn’t complete, only started a new account without my …
As far as the electricity is concerned, I haven’t had any issues or problems, in the 4 years I’ve been with this company, only the support I received from them. My services have never been terminated but they will not allow me to ever get …
Love the usage stats and insights they provide. Appreciate programs such as Degrees of difference which promotes energy conservation among users as well as manage load on the grid during peak consumption periods.
I have been with Reliant for 22 years. I have not had any problems. Always great customer service. No surprises when I get my bill. Rates are very reasonable. Customer service is very helpful.🙂 …
Had requested service connection when buying a house. Seller broke contract in last week or so before closing date – so had to call all service companies and request cancellation of establishment of service. …
Gabriela was very helpful today on chat. She solved my issue and went over and above to make sure I was satisfied and everything was done that I needed.
Andrea helped me with ease, even with a late payment. I lost 3 other agents just cuz I was doing all this work on my phone and somehow it would refresh the page but I’m glad I finally got the help I needed. Reliant never fails to help a …
Just amazing help. I Recently started college, and my bills piled up so fast. A disconnect notice away, I was helped by Reliant to keep my electricity on..Great service.
I signed up for an equal payment plan which led to a call to some call center where I spoke to somebody that I could not understand could barely hear and was a very rude and spoke to me like I didn’t have any common sense or intelligence …
I had moved out of my apartment in April. My mail was being forwarded to my new address and suddenly I got a bill from Reliant addressed to my old address. I found this to be quite odd since I did not have service with Reliant. In fact, …
Not good customer service, I chatted with a representative to transfer my service I he was not interested in helping at all, if that is the service now that I am trying to transfer over I can’t image how it will be once I am a customer !!!.
Electric rates are going up 40% on your contract. Does not matter how long you have been a customer. When the price drops on fuel due to the supply problem going away, then you are stuck with the higher rate. no reduction during the contract period.
Signed up for a plan with free nights because I have 3 kids and we use a lot of electronics for gaming well the first 2 bills was lower than previous provider then it jumped through the roof so during the day we kept lights and games off no …
Thanks a lot reliant is been long time the I choose your services ♥️ Y’all are a serious and sophisticated company I been with y’all for more then 15 year’s thanks 🙏 …
I was in need of urgent help for my account, due to unfortunate and unforeseen circumstances. Jose at reliant addressed my situation and thoroughly coved all bases for resolution. Thank you! God bless!
When buying a second home just north of Austin in 2012, I selected Reliant Energy wrongly assuming providers there were comparable in prices. Being from Alaska with only one provider per area, I couldn’t have been more wrong! By Reliant …
Bill was low when first switch to Reliant from Direct Energy but after about 3 months the price, went up and evened out to about the same. So overall the two companies make a promise in the beginning to be cheaper but in the end there the …
I’ve been living here for more than 10 years and since cpl switch me to reliant my bill went up $500 to $600 dllrs i have never paid this before. I am switching to another company
1 because I inquired about an extention on my bill and was told because my bill is payment due and due for disconnection, I didn’t qualify. Well that’s the whole reason for the extension. Was advised to connect with 211 for assistance. …
Our light bill SKYROCKETED and I suppose it’s somewhat not surprising but we called to see if there were programs better suited for us and they were not at all versed in their products then we asked for a tech to check the meter and we’re bounced around until we just gave up. Still no solution.
Very informative. I had a payment come out of my account and it’s not showing it was received. Was recommended to check my financial institution. I received an email stating my bill was due so there may be a scammer working online…
Bryan was a great help. He walked me through everything I needed with ease. I appreciate everything he did for me through the customer support chat. He was awsome!
They advertise for flex days, weekends, or nights free… but only if you have a smart meter. Then I called to set up service. The representatives phone was so muffled, I couldn’t hear a thing she was saying. A joke
Terrible rates, deceptive “average” rate description. High cancellation fee. Make sure you read the fine print and do not trust the representative on the phone as they do not fully explain. App and website are both decent and why this is a 2 of 5 and not a hard zero.
Stephanie (hopefully I spelled it right) was SOOOOO HELPFUL and KIND! She walked me through all the process of signing for a service without loosing the patience. I have not been on the phone with a customer service employee this …
Julio was so helpful and explained every thing to me with so much knowledge. I sometimes prefers to do live chat inside of on the phone. But then its great to here peoples voices like you are connected with that person.
I’ve been a Reliant customer for almost 40 years. They have been “reliable” just like the name says. I have had few outages, other than major ones caused by extreme weather conditions and I like the way they strive to maintain their …
Decent quality. Way overpriced. Prices have just climbed and climbed and there’s no retention plan for customers. Been a customer for 5 years. Last time I called I couldn’t save a dollar with these guys by joining any kind of plan 350-500 a month must be average. Will be cutting the cord soon.
The sign up process was very easy. The representative I spoke to was knowledgeable and friendly. I didn’t feel like I was pushed into any program that I didn’t want to do.
This is the worst company I have ever had in my life, WARNING STAY AWAY FROM THIS ELECTRICITY COMPANY; THESE PEOPLE ARE THIEVES AND LIARS THEY ARE ONLY GOING TO TRY TO GET YOU TO SIGN A CONTRACT PROMISING YOU GOOD RATES AND THEN LOOKING FOR STUPID EXCUSES TO RAISE THE BILL, THIEVES LACK OF RESPECT
Victoria was great! Very helpful. As far as options to help out with starting services there wasn’t very many which was disappointing. I am not fully satisfied but the customer service in itself was great.
Do not get reliant they don’t care about customers 😒 or their needs. They don’t offer solutions just what you already know. And you just deal with it. Stay far away.not worth the hassle I wish I could give 0 stars they don’t deserve any. Ugly company. …
I’ve been a Reliant Energy customer for years. Their customer service is excellent and being on balanced billing has helped us keep our bill very manageable.
Reliant charge me over $400 a month for electricity for a two story 2200 square feet house and my neighbors are paying half of that, they say I’m on and average billing and when I ask to be remove from average billing, she say I have to pay …
Billing totally screwed up. Show email have a credit, get another email saying you have a “large” bill. I have solar panels on home. Their solar program is horrible.
I was having a solar installed on my home. I had been informed that Reliant was the best company to work with as far as having solar installed in your home. My experience was that they sign me up without a contract and my bill jumped from …
Bills are estimated, and keeps going up. I left home for 2 days and shut everything down, my bill still went up meaning there’s no meter readings, just estimated bills. The 2 days should have reflected in my bills but no. Looking for a better energy company 😌 soon. …
I was so worried when I checked my app at 1 am and seen that my service was about to be disconnected later today. This salesperson came to my home and took advantage of a crying baby situation by saying he was just going to send information …
The company is great with price, but they are not a company for struggling families in times of need. Find a company that will give extentions when times are hard no matter your payment history. I’ve had them a long time and they will never extend when asked, like never.
My energy usage has been extremely high the past few weeks, and I have spoke to many reps and no one can give me a reasonable answer. I finally had someone come out to check my meter, and I had no update so I called and was told they did …
I am retired and a very satisfied Reliant customer since the 1990’s. Obviously, I would not remain with Reliant if I wasn’t extremely satisfied, for a variety of reasons… most of which includes the availability of many different kinds of …
I was signed up inside a Walmart Supercenter for changing the electric power company from 4 Change to the Reliant on 8/21/2022. There was no explanation about the 36 month contract, and its penalty for early termination of $495. I signed in …
Do not use this company. Their rates are 40% higher then the competition. They were charging me 25.5 per kilowatt. Found a competitor at 15.3. I had previously used them for over 7 years and their rates were good. Temporary moved out of …
Big companies do big-company things. In the case of Reliant Energy, that’s adding in the form of fees. If you run even one day late with paying a bill, their software immediately hits you with a $10 “disconnect notice fee”, and another fee …
Well I have to admit it was fast and easy I did mine through a chat I like to see big companies like this do very well on their customer service I appreciate the time reliant energy. Ana was the agent’s name
Andrea was a great Chat Representative to me this morning!!! She showed me some plans for better rate options and was very informative. Thank you Andrea & Reliant.
They came up to me while I was shopping at Walmart. They tried to convince me that their price is lower, looked all good. So I signed up, getting home, I get the contract and the price per kwh is higher than the company i was with and no …
Brandon helped me online, in the tiny chat box. He solved my issue quickly. He took the time to understand and made me feel like a valued customer. He made sure to complete the process efficiently and quickly. He is an excellent 5 Star employee. He rocks. Thanks Brandon.
I am having some money problems and reliant was very flexible and helped me out. This summer my bills have been very high, so I’ve had to make some adjustments. Today David was very helpful in giving me an extension on my payment. Thank you for great customer service!!
We, my wife and me have been with reliant over 20 yrs and had no issues or complains. Customer service have been very helpful and are very easy to talk to and our electric bill is alway fair.
after the disaster that froze texas I am so grateful to be on a plan that has my rates locked at 13c for 5 years. seeing others getting 22-25c and climbing is terrifying. And their customer service through chat is exceptional.
I paid a deposit to reliant that was for 12 months. after 12 months of perfect on time payments to them i was informed that they would be holding my deposit for another 12 months because I moved and transferred my service. I’ll not be renewing my plan with them
Reliant took over my contract from Infuse. It’s the best thing that could have happened. Their customer service is so nice and they are honoring my current contract. Thank you, Reliant for being top notch!
Reliant is apparently determined not to honor contracts which they have acquired from other companies, and is reluctant to let their customers know why.
I’ve been happy for a Reliant have a good customer service they have very fair plans in if I had a problem or anything that will always help me out and sometimes even give me a credit to keep me happy or satisfied but I’m very happy with them they go beyond their duties explain everything to you
I have been with Reliant for about 7 years. I was on a plan and always had what I thought was a reasonable bill/rate. Now my bills have gone through the roof and they tell me I’m on month to month. I don’t know when or how that happened but I don’t plan to stay with Reliant. Not if this is how they treat customers.
Reliant is great until you speak with an agent then you get caught up in hours of confusion BUT the supervisor I spoke with helped so much and so quickly compared to that so I can’t complain I’m thankful so thank you to the supervisor!
Hello, My name is Andrea Cox. I said no initially to a customer survey and decided to go back on it so I am reviewing on here. I have a Reliant account for Houston, TX. I was on the phone with a lovely woman named Christina. I have never …
Horrible company. From billing to customer service, this company is just terrible. Avoid Reliant Energy at all costs. They disconnected our power in the middle of winter, I made the payment and called them and spoke with multiple customer …
Reliant Energy is not cheaper than other service. The representative in Walmart showed me where my service would supposedly be cheaper because my energy company was charging fees. We pulled up my bill and compared to their program. …
I enrolled in Reliant services through an in-person sales rep on a Monday evening. I received a confirmation email stating that my services would begin the following day, and was told that there would be no interruption of power. I …
Ronald Lashley approached me at Walmart Killeen (Stan Sclueter) and with his approach and personality I finally, after years of saying no to other reps, said YES to Reliant. His sunny disposition and how informative he was really sealed the …
Extremely upset and disappointed with Reliant! I moved to Texas 5 years ago and have used them all 5 years as a Texas resident. Over the years I went from an apartment plan to these random supposedly “energy saving plans” that have cost me …
I have been with Reliant Energy for 36years, and today I called to speak to a supervisor to explain why my bill was so high. Keep in mind, I selected a prompt to participate in a short review after the call. I spoke with Supervisor Jezrel …
Their costs have doubled and One can’t cancel without paying 395 for a contract I did not sign, but they said I agreed to over the phone. The problem with the company is that a fixed rate stays fixed even when one can pay lower if the costs are lowered. They said I agreed to a 60 month term plan…Really?
You shouldn’t be going door to door soliciting without the approval of an apartment complex and/or business. People have guns in Texas, banging on someones door after ringing the doorbell multiple times is not cool.
If I could give 0 stars I would! This the second time in the last 8 Months that I used less KWH this week than last week and am being charged more?????? See Pic.
My wife and I switched to a different energy provider for a while due to better pricing but discovered that there were many things the other provider was unwilling to do in order to help us, as customers, have a better experience. Upon …
Be careful Reliant is DISHONEST AND TRICKY . You have to read the terms and EFL before finalize the contract, what the agent told you is NOT WAHT IT IS .
I searched Reliant site but I could not find any details about their renewal pay …
they only give the really good rates to new customers. When you’ve been a customer for over 5 years and have never had a late payment, they don’t really do anything to help you out with plans. You just are stuck with about 2 or 3 plans to choose from every year. they need to extend the good rates new customers get to loyal customers.
This company deserves zero stars. Don’t get lured by fancy website and products they offer. I have been Reliant customer for 7 years and when i needed some assistance the coustmer service is so rude. Will never use them in my life and I …
The Reliant Chat Feature is the Best. It’s quick and easy. I am one satisfied Customer.
Great experience and it was really fast
Price to high and they don’t work with old people who don’t do computers
The online chat function was very convenient and I appreciated that I was able to speak to a person, not an automated response generator. Jose was incredibly helpful.
What can I say? Reliant is a stable and reliable company with excellent customer service. Today I chatted with Mary and she was more than helpful. Not only did she answer all my questions, she was very patient and took care of all my …
I have been a longtime Reliant Customer they have also been helpful yo us.
Mr Rodrigo really help me out a lot and I really appreciate it best light company I ever been with
I’ve been with Reliant for over 5 years. Love the company and how flexible they are with their prices. The website is a breeze to go on and pay your bill. The chat feature is very accommodating. I have nothing but good things to say about them. They make life easier.
So very helpful and was courteous all the way through
Great support and very professional and knowledgeable on the questions I had. Felt I renewed with the best plan for my usage…thank you!
Luis – provided excellent customer service. A+
Excellent service and very helpful
Everything is fairly simple. And if you do have a question customer service is great. Thanks Andrea.
I changed over to this outfit,was told my electric would be at least 100.00 cheaper.it was 160.00 hier.was Goin to get a 100.oo gift card for walmart.never got it.was Goin to get 150.00 for switching providers,never got it.was charged …
I called Reliant Energy today to switch from my current provider that had doubled my rates without warning. I spoke with Jose at Reliant and he was amazing to work with, he helped me to switch over and provided me with all the answers I …
They steal your money super high prices expect 300 monthly on your electric bill for one bedroom Apartment
Cindy was a great help and processed our request with ease.
I am a new customer of Reliant. I received a letter from them with an attached Walmart Gift card with no stated value. It seemed to be legitimate so I called the phone number on the back of the gift card and they said it had not been …
After my electric company sold to Reliant, I was confused on setting up a new online account. You know, was it the same account number what was the process of still having bill with First Choice. Anyways Paloma assisted me today and she was …
I HAVE BEEN A CUSTOMER WITH RELIANT ENERGY FOR ALMOST 30 YEARS. BUT NOW PLANNING TO CHANGE.
MY CONTRACT WAS UP AND THERE WAS NO AUTO-RENEWAL PROCESS IN PLACE FOR MY CURRENT …
Great customer service today, exactly what I needed.
Very supportive customer service supervisor in important times. Thank you
Hi my name is Dashawn Johnson my first choice power account was switched to reliant engergy as of March 28 I had 17.39 dollars in my account and my lights was shut off on the 30 when I call customer service they told me they took 25 from …
Very poor experience with first choice power and the transfer to Reliant. Thousands have been affected by this poor experience and lack of help during this transfer especially those of us who were paid up for two months.
We’ve used Reliant since we returned from Overseas in September 2019 and are very pleased with our service.
Had a simple question about my account and Miguel have me the exactly answer I needed.
Got solar panels and was told any excess power would go to next months bill. LIE. My system produced 862 kilowatts and I used 359 kilowatts and what do I get. A 0 on my power bill. A delivery fee for power and a base charge At the fee of …
350.00 a month for a 2 bed 2 bath APT make it make sense?
Reliant Bill constantly changes . Poor customer service. Just not satisfied
The details that I needed are accurately informed by Andrea.
Answer my questions , taking care my questions
Thumbs up to Reliant once again for being A MAZ ING when it comes to cost and good service!!! I starred with Reliant my young adult life, left to try others when the option became available, then came back. I have given Reliant about 20yrs plus of my time and money, no regrets thus far.
I had an issue closing my account because of moving to Tennessee, But Bernadette in the Chat was exceptional handling the problem.
The automated phone bank.. Ugh.. I hate those!
So, If you need speedy help, I suggest the chat
Chat service is very convenient hopefully everything was processed as requested
Reliant owes me over $700 from deferred billing (avg billing plan). I called for refund and they have stalled repeatedly for 2 months now. Their last response was we have to wait for the next bill ( property is vacant so avg bill is $20 per …
I never used chat before. I was connected with Jose. He helped me very quickly with my issue. Online chat was easy to use.
I just filled out a customer satisfaction survey from Reliant energy. The evaluation I gave them was excellent even though the outage we all suffered last year during the frigid storm that disabled power systems in Texas as other states.
TyQuan was great and on point. He helped me out in changing to a suitable plan for my energy use.
I got my first bill with TXU and for 20 days it was almost $90. I am a single person in a one bedroom apartment and I keep my AC on 78. I’m on a fixed income and that’s a little bit steep for me and it just so happened that Reliant showed …
Reliant became my electric company when First Choice Power decided not to do business with customers in Texas anymore. Another company tried to steal my contract but i was able to convince them it was in their best interest to let me have …
At the present time I have been pretty satisfied with Reliant! I think that the next few months will reveal how loyal they are to their customers! Natural gas prices have increased greatly since the Russian invasion of Ukraine and …
TyQuan was really helpful in me updating and choosing my new plan before my deadline. He was honest, reasonable and most importantly, every attentive and helpful. Thank you to the team at Reliant for helping me secure a great deal at a great rate.
Cost too much will change to another company I have called and they do not respond bad bad company…
I have been with Reliant for a very long time. I am a satisfied customer. The customer service is good as it can be. I know they care about me as we all live in Houston. I can easily get a quote to fit my need every time I needed. Same …
Osvaldo was the person who I spoke with. Absolutely made my day. Helped me in a matter of minutes. Thank you so much! I love my Reliant Energy.
I was a customer of Reliant Energy for many years until recently. It wasn’t from bad service, but I moved to a new location, and downsized. Personally, I never have encountered poor customer service from them. They have always been very …
I have been with this company for several years and they are pretty good in pricing!!! if your electric bill is too high you should try it.
Covid 19-pandemic relief was given here!! this company never ceases to amaze me. Thank you for you help! and thanks Samantha for all your help!!
I received an email stating my CPL account was transferred to Reliant, the email did not mention my contract status at all. Not wanting to get screwed, I immediately changed providers because when I logged into Reliant under my account, …
Excellent customer service, reliable power supply
Very rude customer service people. They don’t have skills and they will not do the extra mile for me. I’m very disappointed with this experience..I’m a realtor and the concierge person that’s helped me is amazing, but what good it makes if …
I switched back to Reliant Energy in November 2020. I used Frontier during 2018-2020 because they were less expensive but their Customer Service was not good!. I had used Reliant for approximately 20 years prior to this. They were great for …
Great customer service. Thank you so much Kevin for helping me
I’ve been a Reliant customer for almost a decade. Sometimes they’re a little more expensive than other companies, though there’s almost always a promo going on and they’re more than happy to work with you. I would gladly pay a little more …
I’ve used Gexa for years and the customer service, pricing, and overall experience has been deplorable. Finally, when they sent my renewal in the mail (even though I’ve always been enrolled in paperless and gotten past renewals through …
It’s always awesome to be able to call a company for help and they go above and beyond to ensure your needs are met. Thanks Reliant!!!
Great customer service with great prices!
Mr. Carlos, is a great Customer Service Rep, he really helped me avoid disconnection. I have been a customer for 1 1/2 yrs and I’ve always had great experience. I would recommend anyone to obtain service from Reliant.
Customer service rep on chat was friendly, polite, professional, and knowledgeable. I felt confident that I was in good hands, and I was right to think so. I had a great overall experience, and this makes me more likely to not only stick with Reliant, but to also recommend its services to others.
Victoria was very helpful. Chatting is a great option when you are sick and can’t talk due to an illness. It was seemless and she answered all my questions.
I just signed on because CPL unable 2 provide service. Alternate service company that I thought I was required to use , if I wanted to live here has charged me almost $ 300 for one month. Soon as I have a day off, I’m reporting them for …
Absolutely horrendous customer service. My power company transferred to join Reliant, and when I reached out for details on my plan and the ongoing contract, Reliant’s customer service was extremely unpleasant. I will not be using Reliant any further.
I have an the most best experience with Reliant! i have been with them a little over a year and for me was the best choice i made. i was with TXU and i was only with them for a a few months and my experience was just HORRIBLE, made the …
Andrea was extremely helpful with my questions/concerns about my transfer of service. She was patient and stayed on the chat with me until I was satisfied!
Had an outage in my area, Reliant took care of it immediately and Rep was so nice and professional. She actually sounded concerned about my outage. I honestly didn’t think I was going to like Reliant Energy but this Rep changed my mind. Should have changed to Reliant Energy years ago.
Great rates and excellent customer service!
Nearly every single interaction I’ve had with this company has been an absolute nightmare. I had one phenomenal interaction with a very kind customer service rep named Rochelle who was very helpful. Outside of that, the customer service …
Samantha was very helpful and fast to help me.
They are very helpful and polite. They walked me through the hole thing helping me find a plan that was good for me. Even helped me with setting up a payment arrangement for the deposit. Amazing service highly recommend
The customer service people were very helpful.
The agent was excellent. They need more like him. I almost went with another provider as other agents were trying to sell me the most expensive plan vs the best plan for my situation. The agent saved the day
The Reliant representative was so cordial. I explained my situation to her, she responded very quickly. My extension was granted. Thank you Reliant for helping me.
Thank you for helping us in moving transition.
We’ve been with Reliant for a year now and have seen a nice decrease in our bill. It was time to renew and I went online and chatted with Paula who was able to answer questions I had about early cancelation if we move. She clarified there …
They are the only company thats understand my struggle and that mean alot in my book!!!!!GREAT SERVICE….
EXCELLENT CUSTOMER SERVICE, VERY CLEAR AND PRECISE INSTURCTION TO ENSURE EVERYTHING I DID WAS CORRECT!!
Jose did a great job helping me update our energy plan. We have been with Reliant for 23 years and love them.
The ease of using Reliant and enrolling was a pleasant surprise. I hate going through all the preliminary stuff that feels like. Waste of time. I was able to get service within 24 hours and it was so easy online.
Does Reliant just randomly choose who they are going to take advantage of. I’m 62 years old and disabled female and reliant is robbing me bad. My bill this month march is $274 last month $247 . The 6 months before that I had two RVs hooked …
I had a request to change the due date of my monthly bill, and it was handled in a very professional manner in a matter of minutes.
I like Reliant the billing is straight forward and easy to understand.
I just renewed and the CSR was top notch and was able to get me a better plan than I was finding on the site with out the heave sales pitch. Very refreshing!!!!
Patience’s of the rep I chatted with were greatly appreciated by myself as a customer of reliant very explanatory about my payment options and other concerns I had though I asked for it a couple times she repeat just so I could make sure I …
Reliant’s performance as being in the service industry is an honorable and commendable example of efficient, considerate, & attentive service. I SO wished more corporations could exercise this kind of service. THIS FOLLOWING IS AN …
Just experienced the worst possible service with Reliant. They are so dishonest and will literally trick you into signing up with them just to get their sales compensation. They told me they would cover my cancellation fee from my old …
Samantha on the Online Chat helped me to quickly recover my account I hadn’t used in ever!
I am so happy with the help and care I received from Reliant today. Great work!
Military families please look elsewhere for an energy company!
I had the unfortunate experience of being a reliant customer over past year …
Reliant as an incentive gave me a free nest doorbell for signing a contract with them and I couldn’t get it to work so they transferred me to the google nest techs and they patiently helped me get it up and running and were so knowledgeable …
Chat session are nice. Very informative and fast response!
It seems Reliant’s user interfaces don’t talk to each other. The issue that I had with my autopay method couldn’t be resolved through the web browser portal. I ended up solving the issue through the phone app. The Reliant representative could not solve the issue. She tried hard, though. 🙁
Very helpful and enthusiastic. Love the service
I used the online chat to schedule a disconnection date for our move. I choose this process after making two attempts to talk to someone on the phone, but both time the connection was so bad I was unable to understand what the individual was telling me. Using the online chat process was extremely clear, understandable and efficient.
They were fast and courteous. Were very knowledgeable, nice and understanding.
I jave reached out to Reliant Customer Service a few times. Each of those times, I am treated with care and respect and always taken care of. Their customer service representatives are always kind and ready to help whenever needed. Thank you!!!
I want to thank serjio for his time an helping on my questions a had .thank reliant energy for everything you do for us n being so considerate for everyone . 😁👍 …
Great service and kindness exhibited during the total phone conversation!
Great service, quick and efficient support chat.
As a new customer my welcome to Reliant energy was wonderful the Representatives made me feel like old friends they were very knowledgeable of all service plans and helped me choose the best one for my home. Thank you for such a great welcome
The agent that handled my issue , Jeimy , was outstanding!
helpful, informative. helped changed my plan very easily.
I decided to review and if necessary change my plan. The customer service representative was attentive, courteous, and very professional. …
I cancelled average billing 2 months ago and they will not complete cancellation and credit my deferred balance. The average billing amount is $200 a month higher than my actual charges and they will not stop this plan, even after multiple …
Stay away from them they are liars and they will take advantage of you. High prices and the same services that better compan y has
Very happy with Reliant service. Their website is awesome and will provide you with usage details so that you can understand billing. I have been with Reliant for some years and so far, completely satisfied. Thank you Reliant!
Carlos assisted in getting my payment plan taking care of. The chat was quick and to the point. I wasn’t sure if I was in the best plan, my bill has been a bit higher than I expected, Carlos advised that I was in the best plan and explained my usage history during this season coindide with my past usage. 5 stars Carlos
Carlos was great! I really appreciate his help!
The rep Marco was so thoughtful and tried different options in order to help me! Thank you
I have reduced my electric bull by almost 40% with Reliant. They are very responsive online and accommodate you when needed. Highly recommend.
I’ve been with Reliant since 2015. As looks like as a loyal customer, I cannot get a better rate now that I need to renewal. It looks like Reliant only gives the better rates to new customers. …
I just started my new services with Reliant. So far customer service was very helpful. Haven’t got my first bill yet. But if I do have issues I will definitely update my review.. As for now, I am completely satisfied.
Fairly negative. Their current pricing for “new contracts” (even though I’ve been their customer for many years) would almost double the price of electricity that I’m currently paying. The Sales Representatives wer professional and …
Excellent Chat service today with Reliant Energy Customer Service. Prompt, professional, efficient, and helpful! Well done!
I recommend using the chat service provided when needing help securing a plan renewal. The customer service representative was super helpful, friendly, and knowledgeable. They were able to provide us with the best plan for our family’s needs in a quick and efficient manner.
I am a former Reliant customer, I paid a deposit now that I am not with them it would be logical they refund my deposit or apply it to my last bill. However their representative just advised me that because all bills were not paid on time …
Very helpful and explained everything with great details. Very responsive
My experience was very professional. Miss Alexis was very knowledgeable answering my concern. Well done. !
Ryan was very helpful and assisted me quickly with no complications or confusion!
The representative was extremely nice and funny! Went over my plan in detail. Made me feel like a valuable person! And explained clearly how things was done which was to my liking. I give him an A+
I’ve enjoyed their easy set up and online platform. Their customer service is good.
Charged me 2 months of electricity when Centerpoint had physically cut the power line to the home for service.
Julio made switching plans feel effortless and left me with no questions as he explained everything so well.
Coming to Houston,TX please go to Reliant for your electric service provider they will give you the best service, there customer service is the best if you have problem with them let a supervisor know 10 times out of one you won’t need one. Welcome to Houston,Tx
Reliant Energy thank you for your great Rates, and your Awesome Customer Service. I Truly appreciate this Company!!!
In the past, Reliant Energy wasn’t that great; however, my experience with them in recent years up to now has been great. They have been kind, courteous, respectful, and professional. They have worked with me and my family providing us …
Overall fine, but for landlords, they make it very painful to add service and stop service. Stopping service just took 25 minutes on chat, and I even had the acct# ready in minute 1. Just painful, but service is comsistent.
customer service is great. Always willing to help great team 👍 …
The worst experience ever in my life with the provider I have done a business with and without contact for 11 years. I will never go back to it and don’t recommend its service to anyone.
Satisfied and thankful that everything worked out perfectly
Lola was amazing helped me when a billing problem went above and beyond to help me
So far my experience with Reliant has been great. I had an issue waiting for a resolution but Kevin assisted me timely via the chat feature.
My husband and I are truly blessed and thankful for the excellent service received by Reliant and their service Rep Christian. My husband is on a heart machine as well as doing at home dialysis! He has a home care Nurse and our services …
Reliant is lucky to have Dylan. He’s super fast, genuine, knowledge & very patient. I have a wonderful experience. Super Great Customer Service!
I reached out to Reliant due to a disconnect notice fee that I’ve been charged. I don’t believe it is reasonable for the company to charge a 5% late fee after 16 calendar days from the bill date ( which is even less time when taking into …
I have never had any major issues with them anytime anything has popped up they have been there to fix it quickly
Very good customer service…reliable, smooth transition from country to City living again last year
I received a letter in the mail to renew my contract early and I have tried to renew it 3 times now. The first time the representative told me that I would have to wait and then I called back twice more and now they are telling me that the …
This electric company continues to show their inexperience customer service and continually takes advantage of their customers, charging them $250+ dollars a month and blaming inflation and making sure the AC unit is off, that’s why it’s so expensive.
Awesome service. When we sold the home and I remembered last minute to cancel the service (day before closing), the first available date per the automated drop down calendar was Monday. I chatted online with a representative and they were …
Jamie was a great help in getting the best electricity program for my home.
Not the greatest plans and no affordable payment arrangement, definitely will not be renewing, when this contract ends.
I, Gladys Simmons appreciate the excellent customer service, with Ms. Kiara, Reliant Chat Representative. She was very thorough and responded quickly, to my questions. She provided updates that will help me with my account. I recommend Reliant to everyone, whom is reading this review. They really care about their customers.
The representative did a great job to cancel my pending plan and provide energy rates, when I knew how to ask the right questions. I don’t like that I will not get a confirmation that I just cancelled this pending offer made 1 business day …
Trying to get copies of bills for the past 12 months for the resident’s office was easy peasy thru Reliant chat. I didn’t have to wait very long for the agent to send them to the email address for our office. From now on I will use chat instead of listening to elevator music.
Customer service agent was very straight forward and efficient.
Last Monday I paid $425.00 to get service. It is now Monday again tomorrow…STILL no service! 🥱😤🤬🙄 …
I’ve been on the phone with reliant energy for over 2 hours . Been transferred 3 times all to find out they are hiring incompetent workers . I had a simple transfer in Feb . Which they didn’t complete, only started a new account without my …
Great customer service, answered questions very quickly and accurately.
As far as the electricity is concerned, I haven’t had any issues or problems, in the 4 years I’ve been with this company, only the support I received from them. My services have never been terminated but they will not allow me to ever get …
Love the usage stats and insights they provide. Appreciate programs such as Degrees of difference which promotes energy conservation among users as well as manage load on the grid during peak consumption periods.
She did an awesome job at explaining everything else very courteous and helpful. I thank her has made a huge difference
I have been with Reliant for 22 years. I have not had any problems. Always great customer service. No surprises when I get my bill. Rates are very reasonable. Customer service is very helpful.🙂 …
I have been a customer through my parents and now on my own. 1942-2022.
Had requested service connection when buying a house. Seller broke contract in last week or so before closing date – so had to call all service companies and request cancellation of establishment of service. …
Gabriela was very helpful today on chat. She solved my issue and went over and above to make sure I was satisfied and everything was done that I needed.
The representative I chatted with via live chat was amazing. Very knowledgeable, patient, and friendly.
Andrea helped me with ease, even with a late payment. I lost 3 other agents just cuz I was doing all this work on my phone and somehow it would refresh the page but I’m glad I finally got the help I needed. Reliant never fails to help a …
The representative was very helpful and knowledgeable. She answered all my questions and explained different things to me.
Just amazing help. I Recently started college, and my bills piled up so fast. A disconnect notice away, I was helped by Reliant to keep my electricity on..Great service.
I signed up for an equal payment plan which led to a call to some call center where I spoke to somebody that I could not understand could barely hear and was a very rude and spoke to me like I didn’t have any common sense or intelligence …
I had moved out of my apartment in April. My mail was being forwarded to my new address and suddenly I got a bill from Reliant addressed to my old address. I found this to be quite odd since I did not have service with Reliant. In fact, …
Thank you Edy for solving the bill address’ problem. It is nice to chat with you Edy
Not good customer service, I chatted with a representative to transfer my service I he was not interested in helping at all, if that is the service now that I am trying to transfer over I can’t image how it will be once I am a customer !!!.
Ryan helped me reduce my bill by about 200
Electric rates are going up 40% on your contract. Does not matter how long you have been a customer. When the price drops on fuel due to the supply problem going away, then you are stuck with the higher rate. no reduction during the contract period.
Explained every thing in detailed during my renewal and offered a better rate plan during the chat. Read the terms though.
Signed up for a plan with free nights because I have 3 kids and we use a lot of electronics for gaming well the first 2 bills was lower than previous provider then it jumped through the roof so during the day we kept lights and games off no …
Thanks a lot reliant is been long time the I choose your services ♥️ Y’all are a serious and sophisticated company I been with y’all for more then 15 year’s thanks 🙏 …
I really like Reliant for my electricity. I have not had any problems.
Problem was handled promptly. All has been well at this time. Thanks Reliant
HORRIBLE !
Been with reliant 2 years
Turner my power off for a mistake that a worker made and did nothing to try to …
I was in need of urgent help for my account, due to unfortunate and unforeseen circumstances. Jose at reliant addressed my situation and thoroughly coved all bases for resolution. Thank you! God bless!
Great fast and friendly services highly recommended also adorable and Kevin was the best very helpful and swift
Online chat with Brandon was great, he updated my profile information.
When buying a second home just north of Austin in 2012, I selected Reliant Energy wrongly assuming providers there were comparable in prices. Being from Alaska with only one provider per area, I couldn’t have been more wrong! By Reliant …
Join if you ever want to get scammed of hundred of dollars in order to get a $10 dollars credit for your inconvenience
Great experience today with Francisco. I could only communicate only on-line and he really my it easy for me.
I’ve been a Reliant customer for 10 years, and have been very satisfied with the electrical service as well as Reliant customer service.
Rafael was an amazing rep!! He was quick to search and to check if I was on the right plan!
Fast, friendly and reliable customer service. Jaime was very helpful.
Reliant energy yet again proves its valor towards American citizens in their times of need due to hardship. Thanks Reliant for the help. Cheers 🥂 …
Bill was low when first switch to Reliant from Direct Energy but after about 3 months the price, went up and evened out to about the same. So overall the two companies make a promise in the beginning to be cheaper but in the end there the …
I’ve been living here for more than 10 years and since cpl switch me to reliant my bill went up $500 to $600 dllrs i have never paid this before. I am switching to another company
Signed up for their free nights plan. .25kwh from 8pm to 6am free. Was charged.40 kWh from 6am to 8pm. When asked the company the rep hung up on me.
1 because I inquired about an extention on my bill and was told because my bill is payment due and due for disconnection, I didn’t qualify. Well that’s the whole reason for the extension. Was advised to connect with 211 for assistance. …
Our light bill SKYROCKETED and I suppose it’s somewhat not surprising but we called to see if there were programs better suited for us and they were not at all versed in their products then we asked for a tech to check the meter and we’re bounced around until we just gave up. Still no solution.
Bryan was great help. Reliant is always so willing to help.
I had a Live Chat with Bernadette and she was extremely helpful and informative in regards to information I had concerns about.
Very informative. I had a payment come out of my account and it’s not showing it was received. Was recommended to check my financial institution. I received an email stating my bill was due so there may be a scammer working online…
Bryan was a great help. He walked me through everything I needed with ease. I appreciate everything he did for me through the customer support chat. He was awsome!
They advertise for flex days, weekends, or nights free… but only if you have a smart meter. Then I called to set up service. The representatives phone was so muffled, I couldn’t hear a thing she was saying. A joke
get quick chat from reliant ,spoke with Juan at Sunday morning 6.15 . He answered all my questions. great job.
Iam an elderly woman, with little knowledge of the new technology, but Reliant,never makes me feel stupid!
Terrible rates, deceptive “average” rate description. High cancellation fee. Make sure you read the fine print and do not trust the representative on the phone as they do not fully explain. App and website are both decent and why this is a 2 of 5 and not a hard zero.
Reliant is a great company to go with they are very honest and there are the company that been around a long time with the legacy thank you reliant
Pedro was excellent! He was kind and helpful! I wish more customer service reps were as kind! Thanks Pedro!
Stephanie (hopefully I spelled it right) was SOOOOO HELPFUL and KIND! She walked me through all the process of signing for a service without loosing the patience. I have not been on the phone with a customer service employee this …
I had a good experience with the agent by chat. She answered all my questions. Thanks a lot.
Julio was so helpful and explained every thing to me with so much knowledge. I sometimes prefers to do live chat inside of on the phone. But then its great to here peoples voices like you are connected with that person.
Juan was polite and handled my problem. He is very awesome!!
Great customer service…they help you the best they can with any problem you may have.
I’ve been a Reliant customer for almost 40 years. They have been “reliable” just like the name says. I have had few outages, other than major ones caused by extreme weather conditions and I like the way they strive to maintain their …
Decent quality. Way overpriced. Prices have just climbed and climbed and there’s no retention plan for customers. Been a customer for 5 years. Last time I called I couldn’t save a dollar with these guys by joining any kind of plan 350-500 a month must be average. Will be cutting the cord soon.
The sign up process was very easy. The representative I spoke to was knowledgeable and friendly. I didn’t feel like I was pushed into any program that I didn’t want to do.
My agent Bernadette was the best. She ease my worries and help me out. Thank you Reliant for Bernadette❤️
This is the worst company I have ever had in my life, WARNING STAY AWAY FROM THIS ELECTRICITY COMPANY; THESE PEOPLE ARE THIEVES AND LIARS THEY ARE ONLY GOING TO TRY TO GET YOU TO SIGN A CONTRACT PROMISING YOU GOOD RATES AND THEN LOOKING FOR STUPID EXCUSES TO RAISE THE BILL, THIEVES LACK OF RESPECT
Victoria was great! Very helpful. As far as options to help out with starting services there wasn’t very many which was disappointing. I am not fully satisfied but the customer service in itself was great.
Do not get reliant they don’t care about customers 😒 or their needs. They don’t offer solutions just what you already know. And you just deal with it. Stay far away.not worth the hassle I wish I could give 0 stars they don’t deserve any. Ugly company. …
I’ve been a Reliant Energy customer for years. Their customer service is excellent and being on balanced billing has helped us keep our bill very manageable.
Reliant charge me over $400 a month for electricity for a two story 2200 square feet house and my neighbors are paying half of that, they say I’m on and average billing and when I ask to be remove from average billing, she say I have to pay …
Billing totally screwed up. Show email have a credit, get another email saying you have a “large” bill. I have solar panels on home. Their solar program is horrible.
I was having a solar installed on my home. I had been informed that Reliant was the best company to work with as far as having solar installed in your home. My experience was that they sign me up without a contract and my bill jumped from …
Bills are estimated, and keeps going up. I left home for 2 days and shut everything down, my bill still went up meaning there’s no meter readings, just estimated bills. The 2 days should have reflected in my bills but no. Looking for a better energy company 😌 soon. …
Raised my bill $100, based on a prediction.
What about the cooler months? Nope pay the same.
I was so worried when I checked my app at 1 am and seen that my service was about to be disconnected later today. This salesperson came to my home and took advantage of a crying baby situation by saying he was just going to send information …
The company is great with price, but they are not a company for struggling families in times of need. Find a company that will give extentions when times are hard no matter your payment history. I’ve had them a long time and they will never extend when asked, like never.
My energy usage has been extremely high the past few weeks, and I have spoke to many reps and no one can give me a reasonable answer. I finally had someone come out to check my meter, and I had no update so I called and was told they did …
I am retired and a very satisfied Reliant customer since the 1990’s. Obviously, I would not remain with Reliant if I wasn’t extremely satisfied, for a variety of reasons… most of which includes the availability of many different kinds of …
It was very Pleasant I think Alexis was I disconnected from. Then Pedro Pedro who came on and help me finish what I need to do
I was signed up inside a Walmart Supercenter for changing the electric power company from 4 Change to the Reliant on 8/21/2022. There was no explanation about the 36 month contract, and its penalty for early termination of $495. I signed in …
Do not use this company. Their rates are 40% higher then the competition. They were charging me 25.5 per kilowatt. Found a competitor at 15.3. I had previously used them for over 7 years and their rates were good. Temporary moved out of …
Big companies do big-company things. In the case of Reliant Energy, that’s adding in the form of fees. If you run even one day late with paying a bill, their software immediately hits you with a $10 “disconnect notice fee”, and another fee …
Well I have to admit it was fast and easy I did mine through a chat I like to see big companies like this do very well on their customer service I appreciate the time reliant energy. Ana was the agent’s name
Andrea was a great Chat Representative to me this morning!!! She showed me some plans for better rate options and was very informative. Thank you Andrea & Reliant.
They came up to me while I was shopping at Walmart. They tried to convince me that their price is lower, looked all good. So I signed up, getting home, I get the contract and the price per kwh is higher than the company i was with and no …
Brandon helped me online, in the tiny chat box. He solved my issue quickly. He took the time to understand and made me feel like a valued customer. He made sure to complete the process efficiently and quickly. He is an excellent 5 Star employee. He rocks. Thanks Brandon.
I am having some money problems and reliant was very flexible and helped me out. This summer my bills have been very high, so I’ve had to make some adjustments. Today David was very helpful in giving me an extension on my payment. Thank you for great customer service!!
We, my wife and me have been with reliant over 20 yrs and had no issues or complains. Customer service have been very helpful and are very easy to talk to and our electric bill is alway fair.
after the disaster that froze texas I am so grateful to be on a plan that has my rates locked at 13c for 5 years. seeing others getting 22-25c and climbing is terrifying. And their customer service through chat is exceptional.
I paid a deposit to reliant that was for 12 months. after 12 months of perfect on time payments to them i was informed that they would be holding my deposit for another 12 months because I moved and transferred my service. I’ll not be renewing my plan with them
Reliant took over my contract from Infuse. It’s the best thing that could have happened. Their customer service is so nice and they are honoring my current contract. Thank you, Reliant for being top notch!
Reliant is apparently determined not to honor contracts which they have acquired from other companies, and is reluctant to let their customers know why.
I’ve been happy for a Reliant have a good customer service they have very fair plans in if I had a problem or anything that will always help me out and sometimes even give me a credit to keep me happy or satisfied but I’m very happy with them they go beyond their duties explain everything to you
The customer service is excellent. The reps are polite and knowledgeable. They explained everything I needed to know. Great service.
I have been with Reliant for about 7 years. I was on a plan and always had what I thought was a reasonable bill/rate. Now my bills have gone through the roof and they tell me I’m on month to month. I don’t know when or how that happened but I don’t plan to stay with Reliant. Not if this is how they treat customers.
Julio at Reliant Energy helped me make sense out of what was going on with my bill. He researched and was able to see what was wrong. Thanks Julio!!
Reliant is great until you speak with an agent then you get caught up in hours of confusion BUT the supervisor I spoke with helped so much and so quickly compared to that so I can’t complain I’m thankful so thank you to the supervisor!
Hello, My name is Andrea Cox. I said no initially to a customer survey and decided to go back on it so I am reviewing on here. I have a Reliant account for Houston, TX. I was on the phone with a lovely woman named Christina. I have never …
Horrible company. From billing to customer service, this company is just terrible. Avoid Reliant Energy at all costs. They disconnected our power in the middle of winter, I made the payment and called them and spoke with multiple customer …
Reliant Energy is not cheaper than other service. The representative in Walmart showed me where my service would supposedly be cheaper because my energy company was charging fees. We pulled up my bill and compared to their program. …
I enrolled in Reliant services through an in-person sales rep on a Monday evening. I received a confirmation email stating that my services would begin the following day, and was told that there would be no interruption of power. I …
Ronald Lashley approached me at Walmart Killeen (Stan Sclueter) and with his approach and personality I finally, after years of saying no to other reps, said YES to Reliant. His sunny disposition and how informative he was really sealed the …
Extremely upset and disappointed with Reliant! I moved to Texas 5 years ago and have used them all 5 years as a Texas resident. Over the years I went from an apartment plan to these random supposedly “energy saving plans” that have cost me …
I have been with Reliant Energy for 36years, and today I called to speak to a supervisor to explain why my bill was so high. Keep in mind, I selected a prompt to participate in a short review after the call. I spoke with Supervisor Jezrel …
Their costs have doubled and One can’t cancel without paying 395 for a contract I did not sign, but they said I agreed to over the phone. The problem with the company is that a fixed rate stays fixed even when one can pay lower if the costs are lowered. They said I agreed to a 60 month term plan…Really?
Very high electricity for 2 bed 2 bath apartments. Will not recommend it for anybody.
You shouldn’t be going door to door soliciting without the approval of an apartment complex and/or business. People have guns in Texas, banging on someones door after ringing the doorbell multiple times is not cool.
If I could give 0 stars I would! This the second time in the last 8 Months that I used less KWH this week than last week and am being charged more?????? See Pic.