Our new, state-of-the-art facility in Worcester offers the convenience of primary care and specialty care under one roof. Everything has been designed to make your healthcare experience as efficient and satisfying as possible! Departments: -Behavorial Health -Dermatology -Endocrinology -IN Style Optical -Internal Medicine -Laboratory -Optometry -Podiatry -Radiology -Pediatrics -Rheumatology
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
| Friday | 8AM to 5PM |
24 Newton St, Southborough, MA 01772
Why aren’t anyone answering the phone?
Great facility in a great location.
Nobody wants to work on Sunday. Worst visit ever!
Labs, fast and simple
Reasonable wait time. Polite staff. Wish Dr. Was there each day of week.
Terry is the person name who like to get into others conversation violated all professional ethics
Dr florist is the useless doctor I have seen ever
They should replace them as soon as they can
No medical no blood tests, just let the people go die …
Attempted to reach someone for 13 minutes-then put on hold for another 5.
When they were a smaller operation, all went well.
Worst customer care
Scheduling appointments at the obgyn us next to I possible and very rude staff.
Substantial improvements and expanded services over the past 5+ years. I think this has become a great medical center for the region.
Elizabeth Nation was great.
Very good service right from appointment till the tests.
Staffs were all excellent. Good job.
This is their philosophy in a nut shell: Got a problem? Toughen up soldier!
This place is TERRIBLE. You’re better off getting help from your friends and family than this ridiculous excuse for a medical group. God awful.
Took an hour to book an appointment!!! Going back and fourth from department to nurse I had to verify myself 5x and explain everything multiple times! Very disorganized, difficult and annoying!
I would write a review but couldn’t get past the phone menu. Finally hit “0” got Marcia, she transferred me to a phone that never picked up. Couldn’t call back, lunch hour over.
Me and my family began with the group back in 90’s and have had quality care and my now adult children continue care as well. Great group!
Don’t try to get a referral, they’ll waste your time by transferring you around from department to department telling you to book with them even though their phones aren’t working so you are unable to book an appointment with their doctors any way.. really upset with this recent experience.
I’ve been a patient here since I was born.. the practice used to be amazing, especially when Dr.Ostroski worked there, over the past few years this practice has completely fallen through, the doctors are rude and insensitive, the nurses …
Called to speak with the on call nurse, did not receive a call back (over 6 hours). After many calls back to the office the receptionist said the nurse called a number that is not affiliated with my information. Then I was placed on hold until the facility closed and the call was never picked up. I waited 30 minutes.
I have been trying to call eye services to schedule an appointment and they leave on hold forever. Today I was on hold for 1 hour and a half. I hung up and called again and they hung up on me I can’t believe it it is awful
UGH phone menu is trying. Staff was not helpful when making the appointment. Should have mentioned to wear contact lenses to appointment. 1 star & take a xanax before you call/go
I’ve been a lifelong member of Southborough Medical Group. I’ve always had great care, and even now that I have appointments twice a month I’ve only had one billing issue which was very easily fixed.
Worst OBGYN ever. No process, No organization, No Communication. Do not have a baby with ANY RELIANT MEDICAL GROUP PROVIDER.
They will neglect your opinion and tell you that you are wrong. Not just me hearing this either. What is the point of going to a doctor that does not believe you? Very disappointed in reliant medical group and I will make sure no one I know goes there.
Should change their name to unreliant medical group
I moved from rhode island 3.5 years to Marlborough and my concerns was to find a pediatrician that i would trust like i did with my kids previous pediatrician. Likely i found dr Gyltrom who is so humble, kind and takes time with her …
We have been at this location for 30years. When it was Southboro Medical Group we had excellent and efficient care and service. Since Reliant has taken over it has gone steadily downhill.
They are so on top of things. Prescriptions are called in almost immediately. My mother who is almost 90 loves dealing with them. They are the most professional and calmest group of medical professionals we have ever seen.
The orthopedic group might as well have children running the place. Had to ask 3 times for a copy of a letter sent to my workplace. Took them 10 days to send it to me. And what’s worse is the info the ‘MD’ signing the form indicated was wrong and false. Paperwork looks like it was filled in and the ‘MD’ just signed it without review
Wonderful doctors, caring medical staff. Always get a prompt response when I need anything. I couldn’t be happier.
So tired of this place and their scheduling practices. I dropped a back doctor after three times in a row waiting OVER 45 minutes past my appointment without being seen. Each time I stated I didn’t have that kind of time. The final straw …
I have to say that the only thing Southboro Medical Group cares about is making money. I had a snafu with one of my online payments for a bill. By the time I tracked it down and it was a small bill less than 120 dollars, they referred me to …
We had a very good experience at this clinical facility. Practices communicate with each other and everyone is very respectful. Pediatric office has especially served us well. Love all the providers there.
If I could give 0 stars I would. Choosing to go here for your medical care is a big mistake. I would say the service level goes beyond poor and some members of the staff here actually seem to make decisions detrimental to patient care deliberately and maliciously. They should not be in business.
Called the business office because I received a claims report from my ins.co. and wanted to know if they had charges pending and the woman raised her voice accused me of yelling at her and threaten to hang up. I didn’t even raise my voice …
This facility was poorly managed, and understaffed. Except for a few of the staff most were just interested in socializing not contributing any therapeutic value to the place that pays them. The food was atrocious, the sleeping conditions …
Been coming here for years and ever since reliant took over, everything has become way more complicated and slow. Like requesting medical records used to be almost same day or the next, now it’s a minimum of 5 business days. Also my PCP has …
Phone automated service keeps talking and bouncing even before getting to a live person. Every single time its a 30 mins wait before even getting to talk to a real person/receptionist for appointments. Found new doctors outside of this facility where this issue doesn’t happen.
A lot has changed. I was a patient since childhood. The specialty department are not that friendly and leave you blaming yourself for diagnosis instead of treating the patient with kindness the doctors in that department just see you as …
By myself at check in line, 2 receptionists at the lab calling me in a not so professional way.. One from afar and the other one close.. Disorganized. Then, be prepared for a painful bruise – see photo.
They do not get back to you when you have important questions The receptionist tells me the nurse will call me back shortly and most every time I have to call several times before she does Even then it is late, and they don’t always have …
A first class one stop medical facility. Good doctors; Lab, Specialty and Optical services. Early hours for lab work is a real plus. Excellent automation for data sharing between departments and specialties. Comfortable waiting rooms and a relaxing environment. I’ve used this clinic for over 20 years.
Tried to speak with my Doctor over phone and I was told he could video conference me in a couple weeks. I know if I text what I’d like to it’ll just get deleted this place is a complete fraud. Since when can you get denied to even speak to the person that’s treating you. I’ll follow up with medical board!!
I have been a patient at Southborough for decades. I love my doctor. But, I distinctly dislike the support around him…nurses who don’t like their jobs or the patients and receptionists who do not listen and cut you off when you talk; …
Worst experience ever. The doctors do not respect how you feel and neglect what you say, they did not show any compassion for something very serious in my life and did not respect and neglected to listen to how I felt. They said “she is just 18 just tell her what to do” if I could give less than 1 star I 100% would.
Nice facilities. Friendly staff. Plenty of parking. Good Covid related restrictions and protocols. Needed an x-ray during a scheduled appointment and got attended to very quickly without any significant wait time. Overall, good experience with quick service and courteous staff.
It is not fair that the nurses do not make appointments according to the hours and that they do not pay attention if it is in person or virtual, My medical appointments were changed for that reason when I had made the appointment 2 before the patients do not have to be in that game.
I went there for a Mammogram and a bone density test. The building is in a residential area, which in turn makes it confusing. Once you get to the building the parking is great, alot of handicap parking. The first half of the building …
An absolute disaster. While being treated for an illness, I was constantly harassed by nurses with multiple phone calls, voicemails, and emails. Apparently, this operation is entitled to an immediate response within the hour for something …
Avoid this place at all costs!!! Never have availability, don’t answer phones and just a hot mess ever since Reliant took over. I haven’t been able to see my own doctor for over a month and I have been calling with an issue. Latest phone …
I have been a patient there for many years. Dr. Baht is a wonderful doctor.
I have multiple issues with chronic pain, and other things, which I prefer not to discuss however they do include heart, lung and blood clotting issues. …
Started coming here less than a year ago and every doctor and staff member has been very helpful, kind, knowledgeable and personable. I’ve seen my pcp, obgyn, and lab department all at this location and I’m very pleased with all of them.
I like the doctors and the care. Last year they were bought by Reliant. I’m not very happy with them. Reliant is more difficult to deal with for billing, they added additional “services”, like annoying phone calls. You can’t pay your …
This place used to be a good facility. Now it is a mediocre place that can never seem to get anything right, I scheduled my appointment three weeks ago and was told my doctor couldn’t see me until the middle of September but that the nurse …
Doctors are good, but I will not be their patient anymore because I was charged for 15 minutes consultation like for 40 minutes. That consultation was simply referral to another doctor, and I even don’t need referrals for my insurance. I tried to dispute this but with no luck so I paid the bill and will find another provider.
Dr. Carswell is a great doctor; not a problem with him. A few at the Reception Desk and some of the people that answer phones need a refresher course on how to deal with the public. I worked in customer service for over 25 years and if I …
This place was AWFUL. The lady at the door did not even know where the office was located. The first office we went to was very helpful. The second women in suite 3 was disgusting. Just the way she spoke to you made you feel so …
I use RMG for all my medical needs. They are usually excellent. Every once in a while they drop the ball and it requires a lot of calls and messages through MyChart to get my appointment or test set up.
My whole family goes to this location n we have been for over 10 yrs. On Monday the 31st my Dr had me come in for a lab. I went n had the lab done. I called the next afternoon n was told i would get a call within a day. It is now Friday …
The bottom line is that if something immediate comes up either during the week or on the weekend, I am seen expeditiously. The staff has always been friendly and for me many times, they have gone above and beyond. I have always found the …
( DO NOT SEE DR.SARITA NORI)
I have been a patient of SMG practice for years prior to their merger with RMG and Optum and I must agree with the other comments posted here. Due to Covid you …
Always treated well by my PCP, and specialty doctors as well as the NPs and other clinical staff. Wait times are minimal.
I have been there once for blood work. The person at the door was very informative telling me where to go. At the lab, the girls at front desk were nice and the one who took my blood sample was really nice and patient. (And I’m scared of needles and she made me feel comfortable. Her name was either Jessica or Jennifer).
First off, I only write reviews if it’s been a genuinely bad experience. Do not go here. I’ve had issues with everyone from referrals messing up, appointment scheduling being messed up, doctors negligence, and billing the wrong insurance. …
Just went for a checkup. I’ve had a bit of a cold and went to the location extra early to make sure that I could still have my appointment. There were no signs with the “If you have had … then please reschedule”. When I came back for …
Living in Southborough for 15 years, my wife, children, and I all had our PCP at Southborough Medical. Until now. We were notified by mail that our PCPs were retiring and that we were reassigned other PCPs in Framingham. I called to ask if …
Very poor customer service, takes days sometimes even weeks to get back to you if they even try to. I fully understand that during this pandemic it is very trying on the entire healthcare industry, but when my concerns were voiced to a …
Have been going here for years. Lately the disorganization has been awful. I had an appointment in December and no new prescription was called in at that time. Now, prescription is expired and they tell me maybe next week they will get it …
I don’t have very bad experience with Reliant but recently I found some issue with one of my invoice. I had very bad experience with the customer care. I went to reliant for blood work and they called me back as one of the machine was …
I hardly ever get to see my PCP anymore because they give him too many patients . Listen to your patients Reliant your rating is 2.5 stars.
I have literally been a patients here since I was born! My pediatrician was Dr Ostrovsky (then was my daughters doctor before retiring) and then Dr Frank Wilson (who actually delivered me) became my doctor before retiring. I have no …
Rude billing specialist.
I called asking about a claim and she didn’t look anything up and said “I don’t know”. All she cared about was that I pay the full amount when my PCP sent in a …
I was booted from Reliant maybe 1.5 years ago after being a patient for 24 years because my PCP left and they had no doctors who were taking new patients. About 6 months after that my OBGYN left and they had no doctors taking new patients. …
I got a letter early in the year saying my primary doctor who I have been seeing for 5 + years is moving to virtual services.. and that all her patients will be reassigned to another doctor. Okay, No problem. Then recently I got …
I absolutely love Southboro Reliant and my daughters primary care physician. However, today was the second time I’ve had a negative experience in the reception area. My daughter had lab work in order to be able to return back to daycare. …