Residential Recycling and Refuse of Texas Reviews ( 30 )
My neighborhood just switched to this company. I along with the neighborhood will be filing complaints for their inconsiderate requirements for picking up trash. Had them one week and already hate this company. Our last trash company never had issues like this.
Everything had been great until I did not pay my Dec. 2021 bill on time. I had been sick & honestly forgot. When my trash wasn’t picked up on Jan. 7, 2022 I called RRR & the person that answered seemed very put out that she had to even …
They are very attentive and prompt in answering questions and solving problems. They were able to refer me to someone that recycles scrap metal so that I did not have to put it on the curb for regular collection that goes straight to the …
We used Residential Recycling & Refuse of Texas for our weekly trash pickup. They picked up our trash twice a week and did not require us to purchase or rent a container from them. We could use our own garbage cans; they just asked that …
Bill went up with no warning.. can never get anybody on the phone, have to leave a voicemail and wait for them to hopefully call me back.. website to pay online not working.
I recently changed from another garbage pickup company to this one. They are fairly priced, unlike the previous company. What I like the most is their personal attention when calling. I recently had an issue with a pickup (my own error), …
I so wish our HOA hadn’t switched to this Co….Untimely, broke our can, leaves trash behind they drop, and most recently we had small tree limbs bundled and tied and instead of grabbing them he goes and gets a green tag to say they’re over 4 …
Residential picks up trash on time and nicely. They return my garbage cans to the same place that they got them from unlike another company that left them in the street. They were very responsive and helpful with an issue I caused and had. It was resolved politely and quickly. I appreciate the service this company delivers.
I did not want to give them even 1 star, but had to so that I could post. This company was forced on me by my water company. I basically have no choice in the matter of which company is used. I would NEVER pick this company. They have …
Trash has not been picked up since last week. Everyone on my street trash is overflowing onto the ground. It stinks and looks terrible! You can’t even contact anyone to speak to personally
I had Town & Country and they were great then they sold to Santek. They were unreliable and impossible to contact. Then went with Texas Pride. Extremely unreliable! Waited 3 months to deliver cans before they totaled my own $200 can. …
why do they only take trash when its outside on the curb …. big green trash can the neighborhood gave me, no matter if its 15 gallon trash bags in side or 30 gallon they never take it out, is there a secret of getting trash taken inside …
They’ve missed picking up my trash twice, once because it was hidden on the side of the mailbox? The other time it was too far from the curb and they can’t step on our property, but that’s nowhere on their website…
Last week they removed bags from my recycle bin and dumped them on my lawn because they were in white bags. They could’ve thrown them back in the empty bin, but instead the bags were rained on before I got home. Our previous service never …
RRR of Texas is an excellent choice for your household trash and recycle. The employees are also very helpful and polite. It is a family owned business and treats their employees with respect …
They have continued to improve. For example they now have online payment every quarter. Only one time, it wasn’t working with errors. It could be a bit more user friendly but I am so glad they have it now. Weekly trash pick up has improved …
Absolute joke! I was told to pay extra after leaving an additional trash can one week, which they didn’t take so i did. They took the additional money and picked the trash up 2 out of 7 times. Every time I call it’s a different story and a …
I wish i could give them 0 stars. They are the worst garbage service I’ve ever had. I will be lobbying hard for our water district to switch providers because these people are absolutely terrible!
Service pickup is decently on schedule but they ruined our less-than-a-year-old trash can with rough treatment. They broke the lid hinge about a month ago, and my husband repaired it, they broke it again, and today I stood at the window and …
They raised their prices and are taking less trash, I’ve emailed them and no response about some mattresses that for the second time on bulk trash day their crew has Ignored with no explanation until I called and apparently now we have to …
As a former customer, during our pickup day they abruptly quit and stopped service to our neighborhood completely. There was an issue with ONE customer, yet instead of dealing with that resident solely, RRR refused serve to all. Not only …
I would like to share that I have only been using Residential Recycling for about 6 months and everything has been great! When I called to inquire about their service and fees their customer service told me what they offered and their …
If you have the option to never EVER use this company, I recommend avoiding them at ALL COSTS. They will break your bins, they will refuse to take anything that doesn’t fit in the can EVEN RIGHT AFTER CHRISTMAS. …
Disappointed yet again. I had a previous problem with them and someone from the company called me and was very nice and professional so I stayed with them. My Recycling was supposed to be picked up on Monday. They never came. I got an email …
Wow. So they cancelled an entire neighborhood after a single person confronted them about leaving trash cans on the street, leaving garbage, etc. They required we pay in advance and still have not refunded the people in the neighborhood. DO …
Great service providers! Customer service is quick in response and very easy to talk to. I particularly had very good assistance from a lady named Deanna. I haven’t had any issues with their pick up service and they have always been on …
Three times this year alone they have missed my trash. This is an error on their behalf and them getting me and my neighbors house mixed up. All three times I called they will say we will get somebody back around. Never happened customer …
My neighborhood just switched to this company. I along with the neighborhood will be filing complaints for their inconsiderate requirements for picking up trash. Had them one week and already hate this company. Our last trash company never had issues like this.
Everything had been great until I did not pay my Dec. 2021 bill on time. I had been sick & honestly forgot. When my trash wasn’t picked up on Jan. 7, 2022 I called RRR & the person that answered seemed very put out that she had to even …
Changing trash services.
We’re allowed 2 98 gallon trash cans, ( thought it was 4 before today). But I …
They are very attentive and prompt in answering questions and solving problems. They were able to refer me to someone that recycles scrap metal so that I did not have to put it on the curb for regular collection that goes straight to the …
We used Residential Recycling & Refuse of Texas for our weekly trash pickup. They picked up our trash twice a week and did not require us to purchase or rent a container from them. We could use our own garbage cans; they just asked that …
Bill went up with no warning.. can never get anybody on the phone, have to leave a voicemail and wait for them to hopefully call me back.. website to pay online not working.
I recently changed from another garbage pickup company to this one. They are fairly priced, unlike the previous company. What I like the most is their personal attention when calling. I recently had an issue with a pickup (my own error), …
I love this company!
They have provided friendly and resourceful service from the beginning! …
I had written a scathing review – and what I said does stand to the degree that the company did an extremely poor job. …
I so wish our HOA hadn’t switched to this Co….Untimely, broke our can, leaves trash behind they drop, and most recently we had small tree limbs bundled and tied and instead of grabbing them he goes and gets a green tag to say they’re over 4 …
Residential picks up trash on time and nicely. They return my garbage cans to the same place that they got them from unlike another company that left them in the street. They were very responsive and helpful with an issue I caused and had. It was resolved politely and quickly. I appreciate the service this company delivers.
I did not want to give them even 1 star, but had to so that I could post. This company was forced on me by my water company. I basically have no choice in the matter of which company is used. I would NEVER pick this company. They have …
Trash has not been picked up since last week. Everyone on my street trash is overflowing onto the ground. It stinks and looks terrible! You can’t even contact anyone to speak to personally
I had Town & Country and they were great then they sold to Santek. They were unreliable and impossible to contact. Then went with Texas Pride. Extremely unreliable! Waited 3 months to deliver cans before they totaled my own $200 can. …
why do they only take trash when its outside on the curb …. big green trash can the neighborhood gave me, no matter if its 15 gallon trash bags in side or 30 gallon they never take it out, is there a secret of getting trash taken inside …
They’ve missed picking up my trash twice, once because it was hidden on the side of the mailbox? The other time it was too far from the curb and they can’t step on our property, but that’s nowhere on their website…
Last week they removed bags from my recycle bin and dumped them on my lawn because they were in white bags. They could’ve thrown them back in the empty bin, but instead the bags were rained on before I got home. Our previous service never …
RRR of Texas is an excellent choice for your household trash and recycle. The employees are also very helpful and polite. It is a family owned business and treats their employees with respect …
They have continued to improve. For example they now have online payment every quarter. Only one time, it wasn’t working with errors. It could be a bit more user friendly but I am so glad they have it now. Weekly trash pick up has improved …
Absolute joke! I was told to pay extra after leaving an additional trash can one week, which they didn’t take so i did. They took the additional money and picked the trash up 2 out of 7 times. Every time I call it’s a different story and a …
I wish i could give them 0 stars. They are the worst garbage service I’ve ever had. I will be lobbying hard for our water district to switch providers because these people are absolutely terrible!
Service pickup is decently on schedule but they ruined our less-than-a-year-old trash can with rough treatment. They broke the lid hinge about a month ago, and my husband repaired it, they broke it again, and today I stood at the window and …
They raised their prices and are taking less trash, I’ve emailed them and no response about some mattresses that for the second time on bulk trash day their crew has Ignored with no explanation until I called and apparently now we have to …
As a former customer, during our pickup day they abruptly quit and stopped service to our neighborhood completely. There was an issue with ONE customer, yet instead of dealing with that resident solely, RRR refused serve to all. Not only …
I would like to share that I have only been using Residential Recycling for about 6 months and everything has been great! When I called to inquire about their service and fees their customer service told me what they offered and their …
If you have the option to never EVER use this company, I recommend avoiding them at ALL COSTS. They will break your bins, they will refuse to take anything that doesn’t fit in the can EVEN RIGHT AFTER CHRISTMAS. …
Disappointed yet again. I had a previous problem with them and someone from the company called me and was very nice and professional so I stayed with them. My Recycling was supposed to be picked up on Monday. They never came. I got an email …
Wow. So they cancelled an entire neighborhood after a single person confronted them about leaving trash cans on the street, leaving garbage, etc. They required we pay in advance and still have not refunded the people in the neighborhood. DO …
Great service providers! Customer service is quick in response and very easy to talk to. I particularly had very good assistance from a lady named Deanna. I haven’t had any issues with their pick up service and they have always been on …
Three times this year alone they have missed my trash. This is an error on their behalf and them getting me and my neighbors house mixed up. All three times I called they will say we will get somebody back around. Never happened customer …